FirstService Residential is California and North America’s leading association management firm, with 40 years of industry experience and a portfolio composed of more than 940 California associations. Our regional office in Santa Clarita serves master-planned communities, single family and condominium home communities throughout the Santa Clarita Valley, north of Los Angeles.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
15241 Laguna Canyon Rd, Irvine, CA 92618
Menifee Masters Association you manage has a completely dilapidated bacteria infested pool/ beach club . It’s full of debris and bird waste . It’s completely shut down and has been for months . Extremely upsetting since you raised fees and this is lowering our property values. What’s the plan with fixing this situation.
So many issues with this HOA, but let me discuss the latest. Concrete driveway work is being done. Notice was put up June 26, 2020 and work was to begin June 29th giving us less than 3 days to prepare because they did not offer a parking …
Johhny Mercado runs a professional operation at LaBoheme in San Diego. One of the best building managers I have ever dealt with. Issues are addressed and resolved in a timely manner and the building is kept in tip top shape.
I would rate this company with a zero if I could. Absolutely, worst customer service I have ever encountered with any property management company and I agree with other reviews, in which you are treated like “bottom of the barrel”. I pay …
Do not purchase property managed by this terrible company! I am with Riverbend Master Association and they must subcontract to this organization. You can’t get a hold of someone. After more than an hour on hold over various days, I finally …
Johnny Mercado is someone that other property managers should learn one or two or three….things from. He is the reason why The La Boheme is not just a condo building, it’s a COMMUNITY. He has kept the building in the best shape and made …
It has been a very negative and disappointing experience dealing with this company. I agree with another review on this page that their main function is collecting the monthly dues. …
In case anyone is wondering why so many reviews all of a sudden, Johnny asked us if we wouldn’t mind posting one. He asked us to be honest and put a negative one if that’s how we felt. Well, I’m happily jumping on the Johnny Mercado …
I bought a condo at La Boheme in San Diego in 2018. Since moving in, our building manager has been a huge part of what I love about living here. He was very friendly and welcoming and gave clear instructions regarding all move in …
If I could provide negative ratings I would!!!! One of the worst companies to provide residential services. Most employees are completely inept in addressing the simplest issues. Simply incompetent and unresponsive …: …
Johnny Mercado makes living at La Boheme an amazing experience. He is not only always available to help with any issues that come up, but consistently delivers above and beyond his normal duties. I’m always happy to walk by his office …
While I am not familiar with the property mgmt. company executive staff, they had the good sense to hire Johnny Mercado to manage the La Boheme Condo community in San Diego. Johnny is the best property manager I have had the pleasure to know. He is committed and frequently goes above and beyond!
We just purchased a home and tried enrolling in e-statements to pay our HOA bill. We havent received anything or an account number. The website told me to call First Service help number assistant. The person on the phone was name Cindy and …
Johnny Mercado does an excellent job managing the 230-unit North Park, San Diego La Boheme condominium complex. He’s far and away the best property manager we’ve had in the 11 years I’ve lived here. He’s proactive with repairs and …
We have had the unfortunate experience of having to work with FirstService handling our HOA in Rancho Mission Viejo. They have no problem taking our monthly dues, yet if you ever need assistance- good luck. I’m not sure who they have …
This company used to manage my community’s HOA until they dropped the ball so badly with our insurance that our premiums went up (and this is not an exaggeration, this is literally the number) 2,000%! Then we voted to fire them now we are …
I live in a condo building in Irvine with a neighbor smoking weed 24/7 since the pandemic. First Service Residential does not know what to do and will not do anything. The building management is so poor; they have been painting the exterior …
I’ve lived at La Boheme in San Diego for 13 years (I’m an original owner) and have seen property managers come and go over the years. Our current manager, Johnny Mercado, is absolutely the best we have ever had. He is always attentive to …
If there were less than one star, I would give it. These people are absolutely appalling — they do not send out timely bills, then slap a lien on the property without following statutory procedures when it is THEIR error. HUGE violations …
Do not buy a property that is managed by FirstService Residential. Another commenter mentioned that will create a toxic environment for your community. I can confirm this is 100% accurate. HOAs have a bad reputation because of the …
If there was a ZERO that is what I would rate this company. Do not select them to manage your community. They do not have the homeowners or communities best interest in their vocabulary. All they want is to collect their check and screw …
We have owned our condo at La Boheme in San Diego for nine years. There were two other property managers before Johnny Mercado of First Service Residential took over. Johnny has made all the difference to us. He always responds cheerfully …
I’ve read some pretty scathing reviews about FSR but personally have only ever had extremely positive interactions with them. Amber and Emily at ICON in San Diego have done an amazing job keeping our community running as smoothly as …
This property management company is the worst management company in the 15 years I’ve lived in the community. The PM, Eric Kaluger does not return phone calls, respond to emails or resolve issues. Notice to homeowners of major events …
Johnny Mercado is not only the property manager at my condo complex, but also someone who has become a good friend. I can’t express how grateful I am for him, he’s has made my transition to California so easy — I truly feel like I can turn …
This company is pathetic, they just started servicing our community
and already I have been charged a late fee because they can’t seem to process my Chase electronic payments in a timely manner. …
I am the Board President for Bella Ventana Maintenance Community. We have been with First Service Residential (previously Merit ) since our community inception. We have been very happy with their level of customer service, both for board …
Completely disgraceful and unprofessional service. I have been waiting for my key fobs to be programmed because machines are down now for 8 MONTHS!!!!!!!! Stopped in office multiple times finally said my keys were programmed and still don’t …
It’s hard to understand how the Community Manager I work with at my property (not to mention his VP) manages to keep a job. These guys almost never respond to emails and phone calls. In the rare instances when they do respond, it’s just an …
Okay, the first meeting, I have to say that I was impressed with the new person in charge of our Association’s account, but honestly there is no action behind their words. Be aware that they are there for HOA Board Member support and not …
Next to impossible to get an email back from someone. Thankfully getting a person on the phone isn’t impossible, but crazy that in 2022, you have to wait over 7 days for an email response.
I usually leave detailed informative reviews, however for this specific company I will direct you to just read the reviews others have written. They are a nightmare and a big reason as to why I sold my house in that community and will no longer pursue any communities associated with this company.
The worst management company I have ever had to deal with. I have no idea how they got 2 stars …
I’ll start with the part that should make everyone angry. I wish I could make this up. My blood was boiling after getting off the call with the Great Park HOA Assistant GM, which is run by First Service Residential. …
The worst property management you’ll ever deal with. All idiots just getting your money while doing nothing to your property. All what we get is showers if violations for falling leaves and weeds, while the common areas in the community are …
I haved lived in my owner occupied condo for years. This management company took over, and has run the once lovely community into the ground. The CCRs only seem to apply to a certain few residents. First service nurtures a division among residents rather than coming together for civil discussions.
Horrible customer service and communication. I initially asked questions regarding a project and the information is parsed out as well as incomplete. This has forced me to go back and forth with a contractor just to get information to have …
If I could rate this service as 0 stars I would, incredibly poor customer service that hasn’t addressed an issue as simple as replacing a light fixture for over a month. Only get responses that a work order has been placed and they are …
Absolutely the worst property management company ever. I had flooding coming thru my ceiling from my upstairs neighbor which caused a dangerous mold infestation. I called, e-mailed the property manager dozens of times for weeks and she …
I live in the Rocking Horse Ridge community in Orange and our HOA is managed by FirstService Residential. The support has always been decent but this past year I’ve noticed a great difference: thank you to Maria Gonzalez for revitalizing …