Mobile Area Water & Sewer System is one of the environmental and public health protection institutions in the Mobile, Ala., metropolitan area.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
4725 Moffett Rd, Mobile, AL 36618
Ughhhh
Trying to find a manager to help. After going through a major panic attack to get our bill paid before it was cut off a second time, thinking we had it paid, we hoped to talk to a manager and sent an email to the CEO Friday. We haven’t …
Awful
Horrible Customer service
Crooks!
They are nice people
Average paying a bill company
In and out when I pay my bill.
Super difficult to work with.
Short lines to pay water bill.
They never answer the phone for anybody
Horrible… Customer service is the worst ever. Didn’t offer or seem to care.
It’s a great place to work.And the people are awesome!
Walk in and paid my bill on the kiosk and walk right out without any problems.
Worst customer service
Mrs Harris is always nice and very good at communicating and understanding questions.
We had a water leak in the front yard on a Friday afternoon. Spoke to Pam and she explained that they would come out to shut off the water as soon as they could. MAWSS was there in 15 minutes!
Thank you Pam!
i just moved to my new house, forgot to transfer the water to my name, two days later the water was off which is my fault but the problem is they turned off the water early in the morning and left, and they told me cannot come back until …
Crooks you pay your bill and they cut your water and charge you same day service. Happened more than once they say they can’t see who has paid but they know if you didn’t. Liars and Crooks worst company ever. I got a notice they turned my …
Absolutely hate the way you have to pay your bill. Only company I know that charges you to use your own checking account online.
If you need sewage or rather have sewage – this is a great spot! They have water too, but it’s hard to say which one they do best! Water is pretty common, you can get it anywhere, but sewage…that takes a special touch!
So unorganized and all over the place…. Disgusted with their services
Eek. So I had one of those trashy landlords that hated the fact of me leaving after dealing with their horrible service, no maintenance and once I moved, it was a holiday so they were closed but my lease was up. Not only did the following …
They do not want to help you and make things a lot more complicated than they should be. One lady told me I needed stuff I didn’t even need to cut on water. So I wasted two trips just for her lies. They have terriable attitudes towards you. This place should even be open with how rude they are
They should really have competition so they can stop over charging citizens for their upgrades Will they charge is beyond ridiculous There is nothing special about the water they provide Every chance they get they do a rate increase for this nasty water
Horrible business. Had NO PROBLEM taking our money to transfer our service to our new home after we’ve had NO WATER all weekend because there is a LOCK on it, and calling first thing monday morning to have someone out to remove the lock, …
Worst service ever bee waiting to speak to a supervisor for 3 months the service gets cut off due to return pmt which funds were in acct my child is sick and and I need water at all times in case of emergency these people do not care they …
Worst Buisness and company ever!! Use well water and punp if you have the option!! These people dont deserve your money nor time!!
We were supposed to have our water turned on. I called multiple times to check on the service. I was even hung up on once. The day has ended and now we do not have water for the weekend.
I don’t enjoy having to go to the locations. I feel unsafe and insecure about being inside with a police officer having to sit in the lobbys. I normally pay online but from time to time we have to go in. The service is friendly and knowledgeable in all the issues I’ve ever had.
I’ve lived in several places (Army hubs) and checked water quality. Their quality is above and beats most! If you “hear” about news reporting of overflows, be thankful. The ones who don’t report are who you should worry about!!!!!
If I could have given no stars I would have. Doesn’t even look like it matters seeing that most are having the same problem with customer service and no one from higher management is addressing it . I wouldn’t wish this awful experience on anyone.
The new meter they installed in house was making a clicking noise though all my pipes. They were able to send someone out to fix it very fast. They installed an even newer quiet meter. It is quiet as my old one now.
I am not thrilled with this company. I received a water bill that was 4 times my normal usage.
I reported the inaccurate bill and explained the situation to customer service. …
I have updated my auto-pay over and over again, and today I got another late bill, but Auto-Pay says Active. So clearly their Auto-Pay does not work. Great job everyone!
Have you ever tried getting someone to answer the phone @ MAWSS? Customer service is a joke at best, you can’t go in a speak to anyone nor will they answer the phone but will gladly take your payment for any type of bill during the same …
I moved into a house and 2nd bill is outrageous for no reason, feels like a very scamful operation going on, Customer service says supervisor will call me, never does then same receptionist calls me back with a bunch of ridiculous excuses. Can’t wait for next bill….
The kiosks are very easy to use, especially if you don’t have a bill.
I stayed home all day waiting to get my water turned back on and I had something to do but postponed it so I could make sure it was on INSIDE. It wasn’t. They wanted another 60$ to come make a quarter turn which I can’t do with my arthritic …
God awful that our tax dollars pay for our sewage and waste to sit full in all the water ditches from the mcvay exit to navco rd. Just roll down your windows if you want to throw up. I’m doing a private investigation and this is the worst excuse for mobile water and sewage to have not fixed in years.
I wrote the check and they don’t receive. next month I wrote the check whatever due last and current month .I received new bill before 1day due date .mass people came in my home and …
There employees carry guns on there person. Do not know how to handle or the right situation to brandish it. Today was insanely disappointing and nerve racking. Don’t believe me Ask for the video.
My bill for my little house is well over 100$ a month and has been forever. I finally decided to call and see about having my meter checked and the customer service lady absolutely refused and said she could tell nothing is wrong from her …
Customer service could be a lot better. So I recently had a leak and my bill sky rocked and I also was out of work on leave . So I called to get extension they told me i couldn’t due to my past history. This is sad. All I needed was a small …
This is the worst run business I have ever dealt with. No bill mailed or emailed. It is impossible to speak with anyone. I’ve been on hold for 16 minutes now after being told I was the 1st caller in line. Who is in charge here?
I think being rude or having a bad attitude in general is a work requirement here. Only have had 2 people be helpful the entire time I have dealt with them. About as trustworthy as the Prichard Water Board!!
All of the customer service reps are extremely rude and unprofessional! I hate having to call out there to ever deal with them! They are like the Prichard Water Board…..extremely dirty and adding on false and improper charges with NO explanation! Then they try to lie their way out of it!
25 minute hold to be treated in a rude manner. Had to plead with customer service to put in a start water request after mine was “lost”. Requested a note for dispatcher, to assist with locating the property. The reply back was there was …
Called to get water meter set, they told me by law I had to have sewer also that was 1/2 mile away from my property and install a pump to get to the line. After I told them I was going another route they charged me $70.00 for talking to …
My 1 star review does not matter. This is a monopoly, so I am forced to deal with them. They shut off my water on Christmas because I was 3 days late on a bill for a measly $39. I paid the bill when I returned from my road trip, but they …