Since 1965, MOBILITY Credit Union has been providing our members with the lowest auto, home and credit card rates available. With locations in Irving, Hurst, Houston, Farmers Branch as well as over 3,000 shared Credit Union branches and 30,000 shared ATMs, MOBILITY Credit Union has all of your financial needs covered!
| Friday | 9AM to 6PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
8384 N Belt Line Rd, Irving, TX 75063
(Translated by Google) I love it helped me buy my truck 🛻
(Original) …
This Credit Unión never ceases to amaze me. Just when I think they can’t do anything additional to help their customers they continue to go above and beyond. Cole was efficient, kind, understanding and had great customer service. Justin and Cole are top tier. Thank you both for a job well done
I’ve had a car loan with Mobility for several years. Overall I’ve been happy with their service right up until the car was totaled in an accident and the insurance company is trying to pay off the existing loan. First, you can not get a …
Fast service thanks
One of the best that I’ve done business with
I love Mobility CU!
Could not deposit money into my navy federal account!!!!!
They have safety deposit box available. Very few in area do.
I opened up a CD this week. Best rates in Texas.
Never open when I need them. After 20 years I really don’t feel appreciated.
Staff has always been extremely helpful. Never have to wait long either (:
Easy to work with and extremely helpful. Couldnt have asked for a better lender.
Pleased with how Mobility took care of me thankful for their help!
By far the easiest place I’ve dealt with when it comes to financing a vehicle
Poor interest rates. Poor customer service. Poorly designed website with confusing online payment options.
It was disturbing by asking to allow another person to go ahead and me and then when I said no I needed to go the attitude of the teller was very disrespectful belittle voice tone and Attitude Change I really will find another credit union to give my business and service to very sad
Slow service. They made me come into the branch to make a deposit instead of going through the drive thru, even though I confirmed earlier that I could.
just opened my account and refinanced my Auto loan with Linda very quickly.
Do not use this company they will repossess you car after 10 days missed payments
It’s at the corner of the road. I find it easy for locker and affordable which cost $60 per year as of feb 2021.The locker is very big in width and I kept my documents.
Horrible customer service they refused to give me change for a $20 bill so that I could make a deposit in the ATM and pushed back when I asked for a manager. I would not recommend having service through this credit union.
I’ve been coming here monthly to make my payment and have never been treated like a I did today. Worst customer service experience ever!! She didn’t give me a name but the young lady who took my payment today seemed like she doesn’t want to …
Really bad service, I tried opening an account & the Old African American teller has a disgusting attitude she has no type of professionalism & no patience. They need to work on hiring people who like their job and who work well with people. Highly disappointed on my experience with Mobility
I needed to deposit a check and withdraw some cash because my Credit Union office is in north Dallas and I live in Irving. They said were unable to do the transaction and told me to go there.
I have worked with Susan many times for auto loans and motorcycle loans. The staff is extremely easy to work with and competitive on loan rates. Mobility is my first choice when I’m needing a loan!
I saw your ad about Shared Branching on Facebook. I went to the Mobility Credit Union branch in Irving and received amazing service. I decided to open an account immediately. It was the best decision ever!
Have always had issues with their app and website. Keep being told my account has been unlocked but still unable to log into it to make a payment. Have to call in everytime to pay, and been doing it for over a year. Each time I get the …
I never ever write reviews, but I cannot express my dislike with this bank, not only have a been a member since I was 16 almost 11 years ago but I have even referred my own family to them because of my very first experience with them. But …
UPDATE
I received an email and phone call from the Management of Mobility. I was assured the issues I was having will be resolved soon as well as additional training for their call center. I appreciate Managements help. They really do care.
My husband has been a member at mobility for about 6 years maybe more. He has always dealt with Linda Howard, she always goes above and beyond. Linda delivers exceptional customer service each and every time.
I moved to Dallas 6 months ago and have been seeking a new CU as I use a local CU from Houston. I have made three separate payroll deposits at this branch using the shared branch service and this morning, makes the 3rd time there was a …
I just finished an auto loan with Celeste Emeott, and she is a pleasure to deal with. This was my first purchase of a car from out of state, and she took care of the licensing and registration. Very handy, very knowledgeable, and very smooth.
One of the best credit unions I have dealt with. Their loans are at a great rate, assuming you have great credit, and their staff is very helpful. This location has gone through many renovations. Been a loyal member for 8 years.
The staff is indifferent, the phone system is an endless loop and their online banking is a complete mess. …
I filled out an auto loan application 6-1. It’s 6-5 and I havent heard from anyone. I saw the hard pull on my credit report, but no one has contacted me. Terrible customer service. I’ve taken my business to another credit union.
I recently opened up an account entirely online and the process went seamlessly. It is also refreshing to see a local bank be so involved in the community. I heard a new location is opening up in Celina so its great to see this credit union thriving and continuing to grow! Keep up the great work.
Worst experience ever. Whenever we try to access safety box they say its already alarmed. They aren’t not even trying to understand customers concern and trying to help.it already happened twice. They are showing attitude towards …
This is now my 3rd auto loan with Mobility. I can not say enough good things about Gage. He is always engaged, and provides top notch service. This is certainly my goto bank for my lending needs.
I have been a member at Mobility for almost 6 years and I have always had a great experience when working with the Tellers and the Branch Manager. I also re-financed by car loan through Mobility and the Lending Department made the overall process easy and seamless.
If I could leave a – a star I would. Horrible place to do business. NEVER AGAIN!!!
I leased a truck through D&M. This pos credit union was automatic debit my …
Worst Credit Union ever!
My husband financed his vehicle through Mobility Credit Union. Two months later, another driver recklessly and without paying attention, pulled out off a side …
Outstanding service and a caring team at Mobility. From the moment I spoke with Linda H., I knew I would be taken care of. Linda was very thorough, clear and diligent, making sure I got the best deal. If you don’t know Linda and the mobility team, or should change that!
I went into Mobility Credit Union Irving location to open a safety box after I came to know that the local Capital One bank was relocating. The first time I went in a few weeks ago, the banker was very professional. She couldn’t open a …
If you do business with them, be prepared to contact them. You can go online and hit the “contact us” button …
Susan was amazing! We needed to get a loan for our new boat. She was very professional and fast.
I have been a member for 23 years and do all my primary financial banking with Mobility. Recently bought a new car and Linda quickly got my paperwork done and processed. I love that I can do all my business without having to go to a branch. Great service once again and I will continue using Mobility.
I have moved to Florida and been tying to get my title information to the motor vehicle department so I can get my license plate…. Well I have tried to get the bank to send me the information and the department was asked to contact the …
We applied for an auto refinance with Mobility CU in September, 2020. We have been with them for a long time and we always come back to them for any loan needs. Every time we do, we receive excellent service, highly professional staff …
I have been very happy with their service. I have financed two cars and have received outstanding service and better rates than other credit unions or banks that give lower rates for short periods only. Mobility Credit Union does better and I am very happy with my experience.
Update 2/10/2021
While purchasing a new house the mobility loan showed up TWICE on our credit …
My mother (who’s been a member of Mobility Credit Union for 28 years) and I went to the Credit Union to to retrieve several bonds from our safe deposit box. We asked for the teller to assist in assessing the value of the bonds. The teller …
I worked with Gage Hernandez to set up my new auto loan. His service was prompt and advice was clear. This is my second auto loan through Mobility & their competitive rates and friendly financial service officers will keep me coming back for life.
Gage Hernandez was fantastic! He was very professional and a pleasure to work with. I got a great interest rate on my auto loan. I needed a quick turnaround on the loan preapproval so I wouldn’t miss out on the car I wanted and Gage …
Here a Mobility CU, I have never had a bad experience. The banking is flawless and hassle free with great staff and understanding clerks. When I applied for an auto loan it was one of the most seamless processes I ever experienced. I recommend this place to all my friends and family.
I have an auto loan with Mobility Credit Union but my credit report shows two credit reports for the same amount and same account #. One from Your Community Credit and one from Mobility Credit Union. Until this experience, I was happy …
I kept banking with Mobility after they closed all the locations in my city. My new debit card seemed to have gotten lost in the mail, so I called and requested a new one. I was told it was on the way, but that one never got sent out …
I have been banking with Mobility Credit Union since 2007. I must say that all of the staff since 2007 has been great and took care of all my needs. Especially during the last couple of weeks since we got hit by COVID, Mobility Credit Union …
I was looking to find a bank or credit union to refinance my car. A friend referred me to Mobility Credit Union. I worked with Gage. Gage was very attentive, informative and professional. I had a lot of questions and he was very patient …
I recently financed a new Jeep Grand Cherokee L through MCU. I worked with Marc Martins on the financing. Marc was excellent to work with and made the process very easy. The dealer I bought from required that any third party financing would …
We have done a few auto loans through Mobility Credit Union. This time around we worked with Stephanie Aguirre. Stephanie was professional and a pleasure to work with. A top notch employee!
I was recently able to get a personal loan and an auto re-finance loan done at the same time. I worked with Linda Howard/Justin Stuart and they were both awesome! They were very helpful, I saved quite a bit of money and it was all done in a …
I was very impressed with the service provided to me by Mobility Credit Union. Lashundra was very prompt and knowledgeable when it came to answering any questions I had regarding my vehicle. I highly recommend this credit union and will continue to use them!
My husband bought a new car and worked with Gage Hernandez at the Irving location. Gage did a great job working with us on the car loan. He was professional, respectful and prompt. He did such a great job, we decided to also use them for my …
Susan McDonald at the Mobility CU Irving branch is the BEST LOAN OFFICER that you can work with!
She gets it done! Easy, professional and pleasant to work with.
I call her the WORLD’S BEST BANKER!!!!!!
After spending the past seven or eight months looking for the perfect new car I finally found it and received it yesterday. Linda Howard at Mobility Credit Union patiently hung in there with me throughout this experience and helped me to …
Woow .. it was my first and last time going there .. people rude, unprofessional, they don’t know what they are doing and last thing they care about is their customers. I am really glad we have all technologies to avoid dealing with people like them. I can’t wait to see this place to be closed and turned into ATMs only.
The strong points of this financial institution are ease of getting loans (assuming you have all your ducks in a row) and 99% of the people are at minimum are pretty cool. Make sure you have an alternate financial institution with plenty …
I recently took car loan with MCU and the whole process was so straight forward and Lashundra from Euless, TX branch was very helpful and so prompt on answering all my questions and assisting my all along the way. She’s so customer centric, BIG THANK YOU !!
Their co-op share bank branch services are suspect at this credit union. I used this cu to withdraw cash as normal, with a DL and transaction slip one time without any issues like I have done numerous times at other credit union share …
They are impossible to get hold of, after so long they come on and say with a recorded message “Thank you, someone will return your call” it never happens. My complaint is I paid off my car in early May, the payment cleared my bank on May …
RUN…FAR FAR AWAY! Very small fish trying to compete in a big pound. I’ve had nothing but headache’s for the past 3 months with them trying to pay a car payment we financed through them. We do split payments with everything and their poor …
I am a new member. I’ve been trying to make a car payment for 3 weeks now. I don’t have my account number to enroll online. All mail correspondence doesn’t have my entire account number. I’ve called numerous times, the call fails EVERY …
We recently purchased a vehicle and dealt with Gage Hernandez in the Celina Branch for our financing. He is so professional, knowledgeable, efficient, personal and caring! Gage has been our loaner officer for other purchases, and he makes it so easy! There are not enough words to say about how happy we are with his service!
Auto loan payment website is absolutely terrible. You can’t even view your remaining balance! Going to refinance just to get a better user experience.
Excellent staff, service. I appreciate you all. God bless you all. I’ve been a member since 2007. Merry Christmas 🎄 Happy Holidays to you all, your families, members and all. Keep up the excellent work. …
Financed 2 cars through them. I have financed many cars as an adult and they have been the BEST. Life happens over the course of years while owning a car, so I have made a couple late payments ( they were within the grace) they never stress …
Mobility Credit Union has been a Great Institution to conduct business. LaShundra Barton, Branch Manager, has been a tremendous help in providing all of my financial needs. Her commitment to go over and above to assist me in four (4) …
I recently contacted Mobility Credit Union as i am in the market for a new vehicle. I spoke with Justin S. and he is by far the most professional and courteous person I’ve ever spoken with, he was efficient, succinct and very knowledgeable …
Customer service is outstanding. I’ve done multiple Auto loans through this Credit Union and it’s the best financial institution I’ve worked with. Gage Hernandez has been my Loan officer and he has been nothing short of exceptional. I …