Unlike many areas of the country, Monroe County has more than enough water to satisfy current and future needs. Our water source, Lake Ontario, … See more
Read More| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
475 Norris Dr, Rochester, NY 14610
Rude, no manners and rush you.
Poorly service 😳 …
Terrific customer service over the phone.
The liberals could make a better company than this and that’s saying a lot.
What a bunch of sucks. Mismanagment galore . They pay out of state contractors to do shot work.
Guy on phone for emergency dispatch was super nice and helpful.
Made it so easy to switch the service over the phone after my father in law passed! Thanks Megan!
Had a great experience w/ their online chat service. Super helpful in scheduling service discontinuation (due to a move). Thanks!
14 Million gallons of waste coming into the plant in disgusting condition daily and leaving so clean and pure it’s absolutely impressive. They even allow school tours of the facility.
So far so good. Very easy to transfer over service on the phone to a new house owner. A person answered the call, no automated system. Less than 7 minute total to get it all switched over.
Pretty unprofessional to turn my water off, for a service and not notify me it was going to happen, or when I’d get my water back. Great jobs guys.
They were going to shut off my water for a bill of $127.49. Took me over a half hour to get the automated over the phone system to work. Don’t have a bad streak of luck, or your water will be shut off .
I’ve been a customer for almost 8 years. They deliver the water. And it’s incredibly cheap. But they seem to be technologically challenged at the point-of-sale. There is no way to pay for your service through their website, or by credit …
I had my sewer back up at the street on a Sunday afternoon. Needless to say I was a little concerned with the prospect of having to wait an entire day without being able to use my water for a shower or anything. I called the MCWA and was …
During this extreme cold I had frozen water lines. I called the water authority and they came out to install a new meter within a hour of my call on a Saturday! …
One of the service men from the Water Authority came to my home today to change the water meter from manually reading to reading it from driving by the house. His name is Dan DiForieo (I hope the spelling is correct); he was friendly and …
We’ve been a customer for 22 years. MCWA delivers some of the highest rated water in the country, at a reasonable price. They are fully automated; We get a ‘time to read your meter’ notice on email, we send in our meter read on their web …
Very impressed with MCWA workers yesterday when we had a water main break that affected our building. We were able to stay open and serve our clients and their pets because they brought us 50 gallons of hot water to use as needed. They …
I was alerted to a water main break last evening at my business at 11:25pm. Calling the water authority they sent out a serviceman promptly. The problem was not straightforward but your employee was experienced and figured out the solution. …
Just wanted to say thank you to the WA workers that fixed a water main break on 1/23/22 in the Hillary Heights neighborhood. It was a freezing 17degrees out in the dark. Thank you and we appreciate you!
WA tore up my yard during the winter to service under a snowbank, and didn’t fill the depression in with soil after, instead leaving some gravel in it, not nearly back up to grade. They brought my neighbor’s up to grade with soil after …
After a 6 or 7 day water issue (bubbles in the water) I called customer service at MCWA. Friendly and helpful from the start. Today (3/3) a follow up return phone call with Ken Naugle, Production Engineer, in which I experienced a very …
The absolute worst online paying experience. Why are you charging me a $1.30 convenience fee for me to not mail you a check?! Gotta mail in forms for auto pay? This isnt 2002. Fix your system.
The MCWA replaced my water meter in October and it leaked and flooded my basement. Their tech was on site for 4 minutes (per Ring video) and was really rushing around. MCWA “customer service “ told me they take no ownership and told me …
Most of the time I’d give you a better rating, but being notified late this afternoon that I will have no water for 8 hours tomorrow due to your waterline upgrade project that was supposed to be done by now or on hold til Spring is still in …