The worst costumer support I have ever dealt with. The support is rude and when you try and deal with a manager they are just as rude. If it wasn’t the only internet, that isn’t limited, I could get where I live, I would cancel in a heart beat.
This company is soooo trash if I could rate 0 stars I would like when the WiFi isn’t working they will say it’s good on their end but they lie to u and when they come to house and fix it they did the things to your WiFi that isn’t even needed so don’t go with Monster Broadband if you are looking for a internet provider
Called tech support and said all is fine on their end. (this goes on for a week and talked to several techs) so must be router. go out and buy new router. Guess what still have same problem. Now they say will be Thursday before someone can check it out. So two weeks and not internet service.
They are technically incompetent, rude and blame you for tier issues. They get a government subsidy and wasted it. The lady running the store will not you escalate an issue claiming she is the top. Stay away
Service is always so laggy I’ve called and talked to them when they actually answer the phone and always blame it on my router their rude and seem to never know anything
Awesome company with awesome employees! We have been customers for several years, and recently began experiencing some very uncommon technical issues that took some time to figure out. They were very kind and understanding of our frustrations, and they worked diligently to get everything back up to speed – HIGH SPEED!
Whoever the lady was that answers the phone was so incredibly rude! I stayed home from work. Monday for the installation, nobody ever showed up. The lady that answered the phone insisted she knew they were there and continued to argue the matter, instead of moving forward . Her demeanor turned me off to even having their service
Great ISP.
Such an upgrade from what I had before out here in poetry. No problems other than when other construction damage fiber lines.
Always quick to fix problems, very friendly, and reliable.
It’s literally so horrible. If you call them saying you have a problem, they say everything is perfect on their end. It couldn’t possibly be since all it takes is one internet speed test to prove you wrong. Another thing is that when a …
Absolutely horrible company! Awful customer support. Monster broadband when they come to our house to do “Maintenance” on our satellite tell us we have a really good connection with very high speeds. When we are getting very very low …
I switched from AT&T copper service to fiber with Monster in August 2020. I have been more than pleased with their service. They are an awesome ISP and recommend them if they are in your area.
I am very pleased with the service and support I’ve received from Monster Broadband. I have had kind professionalism from all of their employees. Do keep in mind that this is a wireless based service, and leaves, foliage or weather may …
Just moved into an area where monster was our only option so because of the super low reviews, we weren’t expecting much. Texted them on several different occasions and heard back right away, if not then later that day. The person we …
Their service was horrible. Would loose phone then tv and back and forth. I got their router. Complained for months. Told me buy a router. Then blamed it on the router. Finally came out after 5 routers 4 they owned said it was my …
Monster doesn’t have the capability to keep up with the small number of people using their service in a rural area. They charge premium price ($80 per month) for 2008 speeds (25 mbps on the best day). During peak hours, if you’re lucky …
I called and set up an installation date 3 weeks out from the date I called. This was the soonest option. I was told they cannot guarantee I could get service at our house. I asked if they could come test before the 3 weeks so I can find …
Don’t understand the low reviews. I run airbnb and around 5 or 6 tv’s streaming YOUTUBETV. I have two customers that work from home (airbnb) and have had zero issues. I have been a customer for two years. MBB always handle my calls promptly …
We’ve been with Monster for a lot of years. We have no other option, honestly. They cannot provide us their top speed, but it is better than having no service. Everything was good…until service went down this time. No service people …
Wow, so far, I am impressed. Monster Broadband, Inc has delivered on communication, timing, and fast internet. Payment was simple online and easy to set up automatic payment. …
Monster is great! We’ve had the service now for almost three years and we thoroughly enjoy it. We were hoping you all would go on down Pleasant hill and Cobb hollow rd in lynchburg. I know some people down those roads who want your service also. Come on down.
I had some serious internet service issues in Poetry, TX. My Job interview zoom calls were freezing because of the Dish Antenna moves with heavy winds, we couldn’t even call for emergency services because service went out all the time. I …
Rude customer service.
Terrible connection.
Like pulling teeth to get them to do anything about it. …
Service is great! Customer support is great as well!!
Good service for rural residents
Been with Monster 6 yrs and wouldn’t trade them for anything
Had to log onto my phones MIFI to leave this review because Monster Broadband is so bad you can’t send an email for $70 a month.
You pay A LOT of money for slow unreliable internet when the competition offers better internet by magnitudes of order.
Because it’s going to take them up to six months to a year to get service on my side of Winchester TN. What A Joke.
The worst costumer support I have ever dealt with. The support is rude and when you try and deal with a manager they are just as rude. If it wasn’t the only internet, that isn’t limited, I could get where I live, I would cancel in a heart beat.
My internet speed is between 1 1/2 and 2 megabits. In a rural area where there’s no cable, U-verse, or LTE, this is the option for unlimited data.
This company is soooo trash if I could rate 0 stars I would like when the WiFi isn’t working they will say it’s good on their end but they lie to u and when they come to house and fix it they did the things to your WiFi that isn’t even needed so don’t go with Monster Broadband if you are looking for a internet provider
Called tech support and said all is fine on their end. (this goes on for a week and talked to several techs) so must be router. go out and buy new router. Guess what still have same problem. Now they say will be Thursday before someone can check it out. So two weeks and not internet service.
They are technically incompetent, rude and blame you for tier issues. They get a government subsidy and wasted it. The lady running the store will not you escalate an issue claiming she is the top. Stay away
Service is always so laggy I’ve called and talked to them when they actually answer the phone and always blame it on my router their rude and seem to never know anything
Awesome company with awesome employees! We have been customers for several years, and recently began experiencing some very uncommon technical issues that took some time to figure out. They were very kind and understanding of our frustrations, and they worked diligently to get everything back up to speed – HIGH SPEED!
Whoever the lady was that answers the phone was so incredibly rude! I stayed home from work. Monday for the installation, nobody ever showed up. The lady that answered the phone insisted she knew they were there and continued to argue the matter, instead of moving forward . Her demeanor turned me off to even having their service
Great ISP.
Such an upgrade from what I had before out here in poetry. No problems other than when other construction damage fiber lines.
Always quick to fix problems, very friendly, and reliable.
It’s literally so horrible. If you call them saying you have a problem, they say everything is perfect on their end. It couldn’t possibly be since all it takes is one internet speed test to prove you wrong. Another thing is that when a …
Absolutely horrible company! Awful customer support. Monster broadband when they come to our house to do “Maintenance” on our satellite tell us we have a really good connection with very high speeds. When we are getting very very low …
I switched from AT&T copper service to fiber with Monster in August 2020. I have been more than pleased with their service. They are an awesome ISP and recommend them if they are in your area.
I am very pleased with the service and support I’ve received from Monster Broadband. I have had kind professionalism from all of their employees. Do keep in mind that this is a wireless based service, and leaves, foliage or weather may …
Just moved into an area where monster was our only option so because of the super low reviews, we weren’t expecting much. Texted them on several different occasions and heard back right away, if not then later that day. The person we …
Their service was horrible. Would loose phone then tv and back and forth. I got their router. Complained for months. Told me buy a router. Then blamed it on the router. Finally came out after 5 routers 4 they owned said it was my …
Monster doesn’t have the capability to keep up with the small number of people using their service in a rural area. They charge premium price ($80 per month) for 2008 speeds (25 mbps on the best day). During peak hours, if you’re lucky …
I called and set up an installation date 3 weeks out from the date I called. This was the soonest option. I was told they cannot guarantee I could get service at our house. I asked if they could come test before the 3 weeks so I can find …
Don’t understand the low reviews. I run airbnb and around 5 or 6 tv’s streaming YOUTUBETV. I have two customers that work from home (airbnb) and have had zero issues. I have been a customer for two years. MBB always handle my calls promptly …
We’ve been with Monster for a lot of years. We have no other option, honestly. They cannot provide us their top speed, but it is better than having no service. Everything was good…until service went down this time. No service people …
Wow, so far, I am impressed. Monster Broadband, Inc has delivered on communication, timing, and fast internet. Payment was simple online and easy to set up automatic payment. …
Monster is great! We’ve had the service now for almost three years and we thoroughly enjoy it. We were hoping you all would go on down Pleasant hill and Cobb hollow rd in lynchburg. I know some people down those roads who want your service also. Come on down.
I had some serious internet service issues in Poetry, TX. My Job interview zoom calls were freezing because of the Dish Antenna moves with heavy winds, we couldn’t even call for emergency services because service went out all the time. I …