Water Works & Sanitary Sewer Board offers a wide range of programs and services for residents of the City of Montgomery.
| Friday | 7AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 4PM |
| Tuesday | 7AM to 4PM |
| Wednesday | 7AM to 4PM |
| Thursday | 7AM to 4PM |
2000 Interstate Park Dr, Montgomery, AL 36109
Worst company in Montgomery Alabama. They add fees on top of fees! If u can move from here I would do that.
Rude and unprofessional.
Terrible customer service
The worst company!
Customer service sucks!!
Terrible customer service.
Outstanding Service!
Hot mess
Bad customer service all around
Very Nice
Placed someone elses credit to my account.
Is it a rule that the employees here have to be rude?
Keeping Montgomerians Clean, Clear & Safe.
Extremely rude and unprofessional customer service team.
The absolute worst utility company ever!!
Give you a hard time some time paying your bill.
Very rude staff and don’t want to help.
Slow to start service, zero information about when it will start.
Refusal to change autobankdraft date years ago.
If you have to contact the for anything at all they’re EXTREMELY rude!
Can I Give These Rude Lying People 0 stars.
Like dealing with 2 year old children. I thought monopolies are against the law.
Buster everything online there is no open Office
Very nice person, took care of my problems and was quick and efficient. very pleased
Customer service has always been professional, courteous and helpful. Thank you.
If I could give no stars that would be perfect horrible customer service.
Customer service is terrible. Communication is worse.
It the water works, what can you say, the lady was nice and helpful getting my water turned on.
There is a kiosk here to pay your water bill
The website only works when it wants to. So many nights I have tried to pay online, but the website is down.
The company has been very helpful since I first signed up!
Moved and have yet to receive trash bin and didn’t pick up trashed left on street before i moved in. Then had the audacity to leave a note complaining about the garbage on street
Customer service was great. Request a call back when was on hold and as soon as I hung up, they called right back.
Field Representatives were very helpful! Unfortunately customer service was not aware of their ETA.
Terrible customer service! Wish I could change to another company.
Worst website in the history of the internet…..Good luck trying to pay your bill.
They have a monopoly, and they know it and act like it. Worst “service” company in the history of service companies.
They’re awful. Website sucks too. The only reason I’m choosing 1 star is b/c zero isn’t an option.
Horrible company service and policies! Its sad that a for profit business is the only option for water service. Why don’t we have more options for utilities that are not city owned?
Cool new building.very spacious. And very great outdoor payment center. Perfect this cuts back on the long lines and wait time for customers.
They we’re rude and would not listen to me.they are trying to make me pay a$600 bill when I never used water at the location..i wish there was another company in our town
I wished we had another water company here in Montgomery.
Wasn’t a long wait time & the teller’s we’re very nice & helpful…..I departed with a smile!!!!!
This place constantly causes me issues. Not charging my card on time and then blaming me for it is my biggest issue.
This place is a joke, paid my owed amount through their payment system for same day service and when I call in its a different story.
this is a private owned water company the only one of its kind in State of Alabama They get to make up their own rules and aren’t govern by the anyone or any other system .
Montgomery Water Works is the worst utility service and the customer service representatives are awful whenever you call in. They always have a nasty attitude until you hate that you’re forced to do business with the water works.
Worse customer service ever!! I cannot believe the awful way this company treats its customers. Why aren’t they regulated like Alabama Power?
Phone service is terrible, doesn’t allow you to go back and when you enter your account number over the phone it hangs up on you. As a service that everyone has to use the automated phone service should be way better than this.
Very nasty!!! You can’t get the services you need, yet you pay for them!!! We gotta do better. You don’t want to be bothered you need to work for yourself.
Its convenient for you to have a booth outside because its so much easier.
Trying to cut on service via app is ridiculous
Horrible place, paid my bill on time but they send me a return check and a returned item fee how was it returned when they turn around and take same 30$ I had to pay on the bill and take that same 30$ for the returned item fee and then I …
Citizens should receive better service and at the very least, common dignity and respect in exchange for their hard earned money. I guess I shouldn’t have such lofty expectations from a monopoly.
Terrible customer service! I couldn’t even complete my sentences without the clerk interrupting me to answer what she assumed I needed help with. She was absolutely NO help what so ever.
Terrible customer service all about making money and not about their customers most crooked utility company I’ve ever dealt with wish I had a well they take advantage of being the only way for the people to have water and charge rediculouse …
When I got flood in my house (faucet was destroyed, I should’ve turn off water completely), I called and talked to emergency situation. A Representative said somebody goes my house tomorrow, ‘What? My house … full of water now…’ ;(
I’ve been asking for a new trashcan after mine was destroyed by pickup for two weeks. I’m never able to reach anyone and do leave messages.
The problem with Monopolies. the water company disconnected the service at the company by mistake. the building next to us is leaving not us. well now I cant get the water turned on until I prove this is my building. go figure.
Paying at the kiosk is impossible. Last month the kiosk took the check, but didn’t credit the account. Today, the kiosk wouldn’t even take the check. It’s ridiculous that one has to mail a payment because of the failing equipment.
Limbs are in the street and I keep getting the round around about them being picked up. I was told to pick up trash is free( tell that to my wallet every month). Service or lack of service is shamful
I just spoke with a customer service employee. She was great. She was very informative and helpful. She resolved my problem over the phone in 5 minutes. She was very polite. Thank you!
Poor customer service and they are so rude they find all kids of ways to charge u fees but can’t seem to give out any information about my bill
They need a better payment system for paying water and Garbage!…The whole time you think your paying for both but its going straight to water.They need away to split the bill up when paying over the automated phone system or online. Instead of having to call in to say I want this amont on water smh ridiculous
SHOOT ME NOW!!!!! Is how I feel after being tossed on the phone from water to sanitation for an hour because all the money I’ve been paying went to water instead of garbage didn’t know I had to specify who to pay first!!! Now I have to wait 5 days to get my garbage can back
Im not sure how old the website is, but it definitely needs A LOT of updating…i will never understand how the balance will show what i owe for water and sanitation…but when i pay, it ALL goes toward the water….thats the dumbest thing ive ever heard.
PLEASE upgrade to service options that allow landlords to have water and garbage services revert back to them after a tenant moves out. Crazy to have to pay new service charges each time.
Payed water bill same way for years years. One incident where water works put in payment method by couple numbers wrong on them they contacted us we had to pay but they charger us a $35.00 fee for their mistake Rip off!!
Attempted to go in and get my service transferred. Should be an easy thing. It happened to be 30 minutes before they closed and they would not service my request. What kind of business is this?
Worst customer service ever. If Mrs. Williams handles your customer service call be prepared for the most unpleasant experience. She goes out of her way to make it hard for people to get service and it’s been going on for years. I wouldn’t be surprised if someone catches her in public.
Customer service is terrible. I did speak to an African American rep and I told her nice she was and that I didn’t know nice people worked there. From my experiences I have had more problems with the Caucasians.
Ms. Jackson was extremely helpful with helping us get water cut on at our rental. She was patient and kind. A true asset to this company. Thank you Ms. Jackson!
Customer service is awful for real. I call them to ask some question and lady answered it but she sounds like she doesn’t wanna talk to me at all. she was keep sighed and keep cutting my word. I don’t even wanna give them 1 STAR its 0.
It has been over a month since our trash has been picked up! I call and all I am told is they are behind. It’s ridiculous and no one takes any responsibility. So sad! City services at their finest!
1 star only because it won’t let you post a comment zero stars. Horrible experiences with this place multiple times since my fathers death over his account. The customer service is off the charts terrible. Absolute power corrupts. Since this is the only place to get water in Montgomery…
I want a refund on my tax dollars that pay for the public servants that are trying to make it impossible to get service. Understand this is a public service our city offers it’s citizens. Not a mafia owned private office. I called a lawyer.
Their auto pay system is dumb. They say you have to set up auto pay and then make a payment THEN is will start auto pay. Got my bill and it said DO NOT PAY CREDIT CARD CHARGE. Ended up with a late fee that they wouldnt take off. I have …
Website is misleading. It shows the water and trash amount but found out after the fact that all the online payments go directly to the water bill and not the trash. It should be a disclaimer on the site to explain the procedure and give …
Completed a transaction at The Water Board today. The customer rep. was friendly, helpful , efficient, and fast. I had to show a lot of documents, but I had them. Thank you Brenda. Overall rating for this visit(Outstanding). Thank you Brenda–Many thanks. Jim Gause
Not professional whatsoever. The clerk, who of which is the same individual I have talked to on every occasion I call Montg Water Works, BARBARA, made it her mission to make it very difficult for my Father and I to transfer service. Her …
Have been attempted to start service online; however the internet is down. Called customer service and she was very nonchalant and didn’t seem to care that it was an inconvenience for me to have to come to the building. I had been trying to get service started for the past three days.
They have THE WORST customer service I’ve ever experienced! They know their the only water company in town and they use that to their advantage. They really screw you over. I’m definitely making a complaint with the better business bureau. I wish I can give them ZERO STARS!
My water company have awesome customer service. The lady that answers the phone is always polite. She takes good care of me. My review is based solely on the customer service from her.
I moved to new house after 36 plus years with montgomery. Al. I sold old home and purchased new home. With very little use of water my water &
Trash bill quadrupled in1 month? I can’t seem to get anything info!! HELP
Less than a “1 star” is what I rate this company. There are MORE than an abundance of inconsistencies, unprofessionalism, and non-communication from the reps we HAVE to talk with. Saying that it’s frustrating to have to call and speak with …
My experience; My bill was 121$ 60$ of it was past due.When the 60$was paid (on the 29th due on the 3rd) anothera50$ was paid on my account on 15th) Mygarbage can was confiscated ,I called to inquiry about my can I was told somethings …
This Water company is a straight rip off!! 😡 They do not send disconnect notices, texts, or emails before turning off your water. Then they won’t wave any reconnection fees at all!! A lot of people have different circumstances and they …
This is the worst place in the world to , be under the mercy of for just basic needs as water service. they are very unprofessional and take your deposit, are any over payment and keep it in their possession .and there is nothing that you …
The customer service is horrible they are rude on the phone and in person. On 3/26/2019 I ask to speak to a supervisor and Ms Orie told me she was a supervisor and hung up in my face. I called back and got another representative which she …
I had a water leak from my pool to my house. My water bill was 800 dollars I called them trying to make arrangements on paying my bill but they were not understanding they made me pay my whole bill and threatened to disconnect my service if I wasn’t there by a certain time
They have a monopoly, and they know it and act like it. Worst “service” company in the history of service companies. When their system fails it’s the problem of the custome not the company which is complete bull. I have never had worse service in my life, it honestly makes me want to move.
Everybody gone at 5pm so how do you all know how long your techs will be on duty my family has been waiting for hours??? I want that “little fee” for same day installation to be refunded back on this mf card
I’ve lived in several cities and the process of turning on water is ridiculous.
HorribleCustomer service.The worst I have Experience.
I had water transferred to a new house that we signed the lease on. The lease ended up being terminated due to a pest infestation, after the owner refused to take care of it. Montgomery Water is refusing to get the water out of my name …
I played online and had no issues. It ook a few days to come out of my account, but they showed me it was posted to their account immediately. The other reviews on here all seem to share one thing in common, people waiting until the last …
I got service disconnected. And had someone home whom I paid money to stay there but they stated nobody was there . rep stated I had to pay 60 to come out . key word pay before we come out. I hang up don’t pay get somebody else to turn it …
🗣️⚠️🗣️Long rant and review alert! 😁 This place deserves a ZERO. I don’t have nothing nice to say so I will just explain our situation.. We pay over a hundred dollars a month for water, and the water system here on Perry Hill Road smells …
Called to switch account over to my mother-in-law’s name after her husband died, and they won’t waive a late fee. The account holder died and they literally don’t care enough to even say “sorry”, much less waive a $20 late fee. I cannot believe the absurdity and audacity of this company. This should be illegal.
I’m very displeased with the service this company provides. They negate ways to improve their systems for clients. I spoke with Ashley and it was extremely apparent that they are aware of there disfunction. In regards to scheduling …
If I could give less than one star, I would. They deserve no stars. I guess because they have a monopoly over the montgomMon area, they think they can treat their customers however they want. They charged us $35 for being late on our auto …
Bad customer service. Online payment system is a joke. They still charge to pay online with a credit/debit card. You can pay with the online checking system, but it won’t be considered paid on time because it takes 3 days or more to …
I needed water after a renter disconnected it, so I picked the lock. Someone told me they only charged extra if you break a lock. I called the next day to try to see what I could do to set up the account and make payment and was told I …
The water in my apartment complex was shut off on a Friday night and we’re being told we wont have water until TUESDAY because of the holiday weekend. We pay for this service and they are cheating us. I can’t shower, cook or brush my teeth because Montgomery Water Works in neglecting to do their job.
They know you have no choice but to deal with them and their attitudes show it. I was transferring service because I moved and the lady told me I would have to pay my bill because my service had been disconnected. After going back and forth …
Any positive review is clearly written by an employee. The past year of dealing with this poorly run company is proof enough for me. 1st they double charged me and my landlord fir months, if I hadn’t kept the paper bills I would have been …
They are all around pretty awful. I had been paying on time for 4+ years and their system had an issue with one of the payments. The most I could get was “incorrect banking” information was entered. They said they couldn’t provide any other …
Would be zero stars customer service is awfull. Plus I’ve only had service one time a long time ago when I stayed a house with 5 people. The lady said because our deposit then was 300 now that I’m in a house by myself it’s still 300 because …
Many teller windows are available but it appears that nobody works the teller windows. Receptionist talks on telephone about personal things within earshot of customers while we wait. Must wait a bit to meet with a person “in an office” …
MWWSSB website and phone system is apparently out of date and difficult to use. Two weeks ago, I attempted to and thought I had signed up for auto draft payments only to find my water cut off yesterday when I got home. After 30 minuets on …
I spoke to Donna and her supervisor Ms. Williams. Both provided horrible customer service. They treated me as if I had not had service with the company for over 20 years. When asked to speak to the supervisor, Ms. Williams told me that she …
They called and could not reach me once so they cancelled my account due to one time unpaid water bill without a mail notice or leaving a voicemail or nothing. They charged me 145 dollars with all the fees even if I am not even using water …
Water Works has always been prompt to handle mechanical problems. They are also extremely polite and helpful on the phone as I experienced today.
Monday I was in the process of having new water services. I asked them how soon could they turn the water on after I paid the deposit. The lady stated that the men wouldn’t come out until the $100 was paid. No problem, I paid it. I also …
They are the only company where you cannot easily change payment methods without getting penalized. It is not the customer’s fault that it takes you 30 days to process a payment method change. The change was made on my end well before the …
They are awful the trash company knocked my cable and power line down caused a Fire then tried to drive off without calling the fire department or even checking to see if my wife and kids were on the house now refuse to get my trash for 4 …
Some of the staff at the Montgomery Water Works Dept are very inconsiderate of emergency needs. I had a burst water line but they would not dispatch a maintenance truck to turn off water at meter until I furnished a Tax ID number! Who …
I have to give this a one star just write my review. I honestly felt like I was going crazy until I saw all the reviews listed below. The website is horrible and intended to confuse you to pay more money. This is the worst service I have …
The old website was easy to use, which was the only good thing about MWWSB because that reduced interaction with their rude, unprofessional customer service. The new website is the worst, most inefficient method of bill-paying I have ever …
Scam utility company preying on disconnects and reconnects. They need a landlord program.
Who do we contact for water testing? The last few nights my sink water has smelled awful. I cringe thinking about taking a shower with the same water
If I could rate this less, I most definitely would. They want $100 in disconnection fees to have someone drive and connect your water when it’s shut off. It’s $50 plus another $50 if you want it reconnected the same day. Just to simply …
Customer service here is terrible and because you don’t have any other choice If you want water service, you just have to deal with it.
They are not transparent with anything they do. I set up my autopayment on their website (using the same credentials as the past, and have saved that information to set up the autopay) and 10 days after the due date they claim that it was …
If I could give less than one star I would. This is the absolute worse utility company I have ever dealt with. Quick to disconnect, slow is reconnect, but they charge an absolute ridiculous amount of “fees”. It’s really disgusting company …
Got a new house paid to turn on water, waited days then called again and was told someone will be out there. Well they turned the water on and then turned it back off saying no one was home and that the lock is removed so turn on yourself. …
My bill isn’t due till the 22 of Aug and they just cut my water off after 7 pm with no one to call. Today is Aug 17 and bill is only 47$ . Can’t do anything until they re open at 7am.
The customer service is awful. My account is locked because I forgot my password – cool, my fault – but the password reset refuses to send. The website acts like an email is sent but it never arrives. Customer service is closed on weekends …
WHERE DO I START???!!! After a massive storm and tornado hit the Montgomery area today, I was shocked when I went to turn my faucet on and no water came out. Knowing that I had automatic payments set up to come out of my bank account, I …
Absolute insanity. Service hasn’t even been established yet and I am already so over this company. I have never heard of a utility company requiring the documents and information they do just to initiate service. Customer service is …
I just bought a house in Montgomery. Alabama power made a smooth transition. Montgomery waterworks turned off the water. Even though everything was done and a deposit made. …
They start charging monthly & INSTEAD of doing the RIGHT THING, like informing their customers of this HISTORIC change in billing protocol, they do what’s in THEIR best interests, as per the usual… ESP to those UNAWARE, still on BIMONTHLY …