As West Virginia’s largest public utility, MUB provides service to most of the 100,332 residents that live in the Monongalia County area, either directly or through the resale of water to other utilities.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
278 Greenbag Rd, Morgantown, WV 26501
Manojgohil.mg@com.
They will steal your money and worse, your time. Leaving Morgantown because of MUB.
Very polite and kind. I am impressed.
This is The most corrupt organization we have around the Morgantown area.
Calledat 4:00pm, was hung up on at 4:30, called back, doesn’t take calls after 4:30
mub is a flat out joke. their neglect is killing local business and homes
Disorganized and rude. We had to pay 2 security deposits, miss 2 days of work, and ended up waiting hours for the technician to show up.
Very easy to start service!
They are ripping us off it is ashamed what they are doing to my mother . And she is on a fixed income I have called and called and gave the run around. I think we all need to call channel 12 news and get things done .It is horrible the way they treat people. I’m going to do something about it
Tried calling customer service to reconnect my water. I was caller #1 yet it took 10 minutes for someone to answer! Does no one take phone calls there?
I had a busted frozen water break, a lot of the water went on the ground and not in the sewer. I called them to adjust my bill, you are entitled to one a year, They wanted me to crawl underneath the trailer to take a picture of it. I said …
After paying the deposit to turn the water on, I called and even though they were still open, they wouldn’t send ANYONE to turn on my water services again. I have people and animals that need water and these awful, horrible, lazy people …
These people are a disgrace to customer service and excellence. I will say this, the secretaries that work in the office are OK. They are just kinda stuck on the receiving end of their companies b/s. If I could review them separately from …
During the polar vortex, I woke up and had no running water. After googling how to fix it, I started at the furthest pipe with a hairdryer to thaw out the pipes. I finally made it to the main shutoff but didn’t find the blockage. I called …
I had an issue with being overcharged for my water, and was hesitant to contact due to previous reviews. I emailed the customer service contact this weekend and spoke with Amy, the Customer Service Supervisor, yesterday. Amy was very kind …
They charge for water you don’t even use, I believe a minimum of 3000 gallons a month. That’s a ton of water for 2 people in an apartment. I’ve never gone over the minimum usage so I’m literally paying for nothing. It’s a shame when the …
I called to set up an account in order to transfer services into my name for a rental unit I am moving into. As soon as the customer service rep got my payment information for the account fee and confirmed the payment went through, she hung …
The only reason this company even deserves 1 star is that the gentleman that I’ve been dealing with is very patient and kind, and because there is no option for 0 stars. I gave MUB the outrageous $700 deposit for the water tap on my newly …
If you are building a new home, you will hear various companies mention how slow MUB is. They are telling you this for a reason. MUB is, well, unlike any company which has competition. I have been to the MUB office twice and don’t feel …
Worst. Will never use again. I had an automatic payment come out and then was double charged the same exact amount again. My old roommate and I have contacted them via email and phone continuously for the past 6 months. No progress or …