Mountain Medical Services

Urgent care clinic, Mountain Medical Services Saranac Lake

Walk-In Medical Office See more

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Mountain Medical Services Contact Details

  • 354 Broadway, Saranac Lake, NY 12983
  • 518-897-1000
  • Friday 9AM to 5PM
    Saturday 10AM to 3PM
    Sunday 10AM to 3PM
    Monday 9AM to 5PM
    Tuesday 9AM to 5PM
    Wednesday 9AM to 5PM
    Thursday 9AM to 5PM
  • http://www.mountainmedical.net/
  • Facebook

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Mountain Medical Services Reviews ( 162 )

  1. Thank u so much for getting me in as fast as you did,was very happy with the help I got today,very polite staff up front and dr.eric dibben,right on point and saved me from more pain,awesome job everyone

  2. I went to Mountain Medical Urgent Care after slipping and falling in the snow. My left leg and foot were in great pain. I was taken right in and given such care that I felt as though I was the most important person of the day. An efficient, …

  3. I have been to this clinic three times. The first two were lovely visits.
    But this time, I had Frank Nocilla, MD.
    If you are looking to be treated with no respect, if you are looking to be …

  4. I went in because I wasn’t feeling well on a Wednesday. Did an xray and still couldn’t found anything . So the doctor decided to do blood work. Thank god he did. They found out that I had leukemia. Was send to oncology the next day.

  5. Great Urgent Care! Dr Pond and his staff were wonderful. We were on vacation in Lake Placid and my daughter has been sick so we brought her in. He was thorough and very nice. He took his time explaining everything to us which is always appreciated! Highly recommend!!!

  6. This office is overwhelmed with patients because of covid. I have had to go twice in the last 3 weeks. They have you call the office if you have covid symptoms, will do a video call and meet you at the door to do a covid test. The girls …

  7. I go here for most of my medical concerns. The nurses here are great! I had one issue with one doctor, but he called and explained and it was mostly a misunderstanding. I went today for a UTI and the doctor was straightforward, but not …

  8. Went here for a flu, the front desk lady’s were really nice. They answered all my questions promptly, and assisted me with seeing Michael Pond. He was also very nice, funny, and just a good outgoing spirit. He explained everything to me …

  9. Staff was friendly but I was ultimately allergic to the antibiotics they prescribed me and when I came in to address my concerns, they told me I had Toxic Shock Syndrome and sent me to the ER. I was sitting there scared out of my mind, …

  10. My daughter and I were in Lake Placid from Buffalo, NY for a hockey tournament. Cassie came down with something Saturday evening. We needed a COVID test on Sunday morning. I tried everywhere! Pharmacies, hospitals and clinics. Not only …

  11. No words to express the experience, this facility will make you sicker than before. Prescribed wrong stuff and harrassed clients. Run as far as you can !

  12. If I could give 0 stars I would. I showed up at 4:25PM only to be told that they had closed early today because their provider had an appointment of his own. Seems like something you might want to put on a website so patients don’t drive 45 …

  13. On vacation with family when I got a mystery illness that presented on my hands. Although I made it into the most stumped list for the doctor, the experience was amazing. The staff, doctor and experience was perfect! If I lived here I would …

  14. Thought I broke my Elbow at Whiteface. They were quick and professional getting me an X-ray. Highly recommend for anyone up for the weekend and may have had an accidental spill on the mountain.

  15. I had to bring my daughter for a jammed finger and was so impressed with the doctor, nurses and staff. They were friendly, COVID safe and very helpful. I highly recommend this urgent care location.

  16. Would give zero stars if I could. Waited for an hour in the parking lot for a phone call that never came. Called back when I went home and was told I need to go back to the parking lot and wait another 2 hours. Avoid this place at all costs.

  17. Very pleasant experience going in today to be seen. Dr Nocilla and staff were extremely friendly and helpful. Diagnosis was spot on and very professional. Feeling better. Thanks

  18. We were visiting Lake Placid when I suddenly required medical attention. They took me right away, and were professional throughout my visit. I appreciate how hard they work and I am happy to know that they are available, if needed.

  19. Helpful and knowledgeable staff provided timely treatment and good advice. It is reassuring to have access to this facility for reasonably priced quality medical care.

  20. Due to my symptoms, I was asked to wait in my vehicle until they were ready for me. I was supposed to have a telemed session but my phone would not cooperate. I was tested in my car and upon receiving negative results was brought in for an …

  21. The staff were friendly, helpful and kind. Excellent care for a broken arm. My only recommendation would be to enable the sharing of xray images to the medical record. We had to take a disc to the radiology department at the hospital, …

  22. Refused to see me because my symptoms seemed like Covid, despite me being vaccinated and already having it. The doctor (or whatever you want to call him) wouldn’t listen to me when I told him that I’ve had this many times before. Incredibly frustrating experience.

  23. Everyone was very kind and thorough. They did a rapid Covid test outside for us. Then they brought us in for an exam and did rapid and lab strep tests. The care provider let my daughter wear her stethoscope around her neck after her exam …

  24. I gave only 2 stars because I couldn’t see the doctor due to my cold and had to seat in the parking lot doing telemedicine in my car and I could hear the doctor but not see him! So the diagnosis was a sinus infection. It makes me …

  25. I would like to thank the doctor for listening to me. It was very clear I had a sinus infection to me, the doctor listened to my symptom descriptions and performed an exam to verify the problem thank you

  26. I’ve had some issues post surgery and was not able make a doctor appointment that was a week or more out. Mountain medical was able t o help me within hours. The staff was professional and very thorough. They took time with me and listened as I explained my problem. I felt very confident in there medical expertise.

  27. Staff were very accommodating and polite! They came right out to my car to test me for the flu and delivered results in 20 minutes. As a college student, I felt very comfortable coming here alone.

  28. I was treated professionally and with kindness. Wait time was minimal. I have to admit that I was a little nervous before I went, because I guess I have a fear of doctors. But I won’t ever feel that way again.

  29. To say that I was going there to get a broomstick shoved up my nose, I had the most pleasant experience from the phone consultation as well as the doctor. Everyone was super helpful and a joy to work with. Hopefully, it won’t be a regular occurrence, but I would not hesitate to visit again.

  30. The staff was not only extremely professional, but they were also very patient and polite. They truly took the time to listen to my concerns, and it helped to give me great peace of mind knowing that I was in such good hands. A big thank …

  31. The staff are always friendly, helpful and insightful when I’ve been there. They make me feel comfortable and relaxed and I feel like I’m in capable caring hands. Thank you all very much for all you do.

  32. Had an accident and could not get seen at my primary. It was not big enough to go to ER but I needed medical attention. I came, was kept informed as I waited and saw the doctor fairly quickly especially with as busy as it was. I was given instructions and was able to go about my day! Thank you.

  33. The staff (Rebecca) and the provider (Sammie)at Mountain Medical are awesome! Friendly caring and willing to listen to the patient. I would not hesitate to go there again and would recommend it to everyone who may need health care

  34. i have been going to mountain medical for years for good reason. the entire staff is friendly and capable. the waiting time is reasonable. i highly recommend them.

  35. Staff was friendly and professional, didn’t keep me waiting long to get my hand stitched. PA brought out a laceration tray and told me all the steps he would take and warned me when it would be painful. He talked with me about the need for …

  36. Terrible. Slowest place I have ever been to. I just needed someone to fill out a physical form for me and ended up waiting for hours even though there were barely any patients. Even when my name was finally called, I was only led back by a …

  37. The provider adeptly and quickly resolved my health issue. Total time for completion to leaving the facility was only 59 minutes with the wait for my turn. I was vacationing in the Saranac Lake / Lake Placid area, and my health insurance also was accepted.

  38. My husband and I stopped here with a nonacute issue and it was pretty busy. The receptionist was very helpful as we completed a form. She took our phone number and gave us an estimated wait time. We were able to go into town and have a …

  39. the nurse staff was great the doctor was awful it took 2 hours to be seen with only 2 people ahead of us the overall checkup with the doctor took less than 60 seconds. Did not offer ways we can help our daughter until we asked as he was walking out. Will never go back here again would rather drive the five hours home.

  40. I was prepared for a long wait but to my surprise I was seen pretty quickly! All staff were very kind and professional. Dr Pond was especially awesome. He listened to my concerns/symptoms thoughtfully. While making a course of treatment he …

  41. Office staff was kind and contentious and connected me with a physical for a telemed appointment immediately so I could receive a much needed prescription. Thank you Chrisitne and Dr. Coppola for your kindness and care!

  42. Nothing urgent about th place. I showed up w very painful, difficult breathing. Felt like pneumonia bc I was covid negative. Was made to wait outside for an hour just to be hung up on 2X. I then had to keep hounding them otp for even one word w the doctor while I could barely breathe.

  43. Just wanted to say thank to Joshua Coppola for going above and beyond when I went there and was feeling horrible after 2 weeks, he took the time and patience to listen so rare today. So very much appreciated.

  44. We had our 2 year old checked out for a fever/cough/runny nose. The nurses and doctor were awesome, fast and we got a clean bill of health and were on our way. Definitely would go back.

  45. I was delighted to find mountain medical as I’d had a sore throat and a bit of coughing for several weeks now, and traveling through the area. They were very nice on the phone and I only had a short wait when I got there. Dr hall was very …

  46. Mind you, no one ever ‘wants’ to go to Urgent Care but if you have to then this is the place to go. I always receive outstanding care whenever I end up with a minor emergency, or illness. …

  47. Dr Coppola was so helpful. Since I was ill with symptoms, they asked me to remain outside. After a brief telemedicine visit, he came out to listen to my breathing and prescribed a n antibiotic for my severe condition. …

  48. Very satisfied with my experience at Mountain Medical service from the receptionists to the Doctor who took care of me ..He was very professional and helpful I will come back to this facility if i need urgent care in the future i give 5 star rating

  49. Short wait before I was seen. All services that I needed were prescribed and sent digitally in a timely way. Staff was very professional. Certainly met my needs very well.

  50. it was very professional Dr. was very pleasant. Really enjoyed the process of signing in was able to do it all from my phone in the parking lot saved so much time was so easy to do called in my prescriptions would recommend to anyone.

  51. Went to Mountain Medical over Thanksgiving Holiday when I tested positive for covid and needed some medications I’d left at home. Reception was helpful oncee arrived and QR coded in (they didn’t answer the phone otherwise) and e from …

  52. The no contact service is a bit bizarre now that Covid is waning some and people are boosted. But very efficient and the technology worked. Touch and go at first since AT&T was giving me only 1 bar in the parking lot. …

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