Mountain View Electric Association is your touchstone energy cooperative. It is an eight district power company that offers service to Colorado residents.
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 5:30PM |
| Tuesday | 7AM to 5:30PM |
| Wednesday | 7AM to 5:30PM |
| Thursday | 7AM to 5:30PM |
11140 E Woodmen Rd, Peyton, CO 80831
Our power has been going on and off for 4 days, it has gone off and on 8 times for the last hour. They have not reported any outages. They have no one to report to for outages on the weekends this is ridiculous.
Great experience with signing up for an account
We worked with Julie to get our account setup and the process was excellent! Thank you!
So my wife and I sold our house because my wife was going to basic training. I tried to shut off service to the house and cannot because while I’m an authorized user I’m not the main. This means for the next three months while my wife is in …
Joe was amazing! He answered all of my questions. It was a very good experience.
We keep losing power numerous times a day since last week. We’ve counted in this last hour 10 times.
Neighbors as well. They are not answering calls and no way to report the problem or even find out what’s going on. Ridiculous.
In Elicott, we had been in this blizzard for over 24 hours without power. The power literally went out as soon as this storm started, before we even woke up. (it finally came back on, AFTER this mess was over with.) We had to turn on our …
March 13-14, 2021 with high winds and 20″ of snow the service flickered for about 3 seconds. We had power the whole rest of the time. Mt. View continues to provide steady, reliable service. Thank you!
Georgia has always went above and beyond to help us out! Thank You for your amazing service!
Great dependable service. Mountain View has been our electricity provider for 21 years. Talking with friends who have other providers, we have had a lot less interruptions and or outages. They have been helpful and courteous with us.
Fabulous response to my questions and all sorted the same morning! Highly recommended.
I also don’t understand the negative reviews. The prices are very fair, and any outage due to extreme weather has been resolved quickly. I haven’t had to call except setting up my account a little over a year ago and the employees were helpful and professional.
Our electric went out during the Covid-19 quarantine and a windy Easter snow storm. MVEA got it up and running within a couple hours. THANK YOU. With all our food in the freezer and no where else that we are able to go to be warm we are …
There is no customer service with this company. They cannot pick up the phone to tell you when they are coming. They just show up at your door. Leslie, (Unknown Title), showed up at my door unannounced after I had surgery to change our …
Would give zero stars if I could. Tried to call 5 separate times to get through to put our utilities on notice to end but got sent to the call center every time. and apparently the call center cannot do anything about it i have to talk to …
Terrible service and we are FORCED to use them because they are the only ones in Peyton. I think they suck because of that. They do NOT call ahead for work done to the lines. I have 3 small children with no electricity (no water, no access …
I have been a MVEA customer for almost 3 years. I have never had ANY problems with MVEA. My service has been quite good with few outages. My transformer got struck by lightning and the crew was out there very quickly, working until dark …
Fast and easy application/response time for setting up our new account. Looking forward to the service matching this process too.
Thanks Joe A!
When I called to set this up they told me there might be a deposit required, but as I have good credit and pay my bills none was required. Almost every one of these complaints is because the people don’t bother to pay their bills. Pay your bills=keep your electricity. Don’t=get shut off. Pretty cut and dry!
Had to wait 10 minutes to navigate to the outage number. Hello, EMERGENCY! We had to stop and check a tire on the main road by our home. While sitting on the side of the road we smelt fire, saw sparks, and heard noise from a transformer. …
Nothing but good things to say about Mountain View Electric. Even during the Covid situation, I’ve found them to be responsive and efficient. I had to have the meter pulled today for some electrical work and they showed up on time, despite …
TLDR: Decent service, but ridiculous flat rate monthly grid access fee.
No issues with service. They do their job on that end. However, the flat rate …
36 years of having service with MVEA. Very happy. All ulitities have challenges with weather and other disasters especially rural electricity. Mountain View has always been responsive and great to work with. I enjoy the great customer …
Brenda was extremely helpful, friendly, and prompt!
If I could give them negative stars I would! Requiring over 2000 dollar deposit how ridiculous is that. So you suffer because their greed. Colorado Springs needs to end this corrupt and price gouging company and allow us to use Colorado Springs utilities.
Although I have had no problem with MVE since 2005, recently my experience has been bad. I had a tenant at a single family resident that was using excess electricity (they were growing a lot of weed & got busted). So cleaned up the …
We called Mountain View Electric to update some old wiring and fuse boxes at a building renovation project in Newville. Scott, Kerwood and Elton updated, rewired, threaded and had it all done a 2 days. A few weeks later, they installed …
Already disappointed and I just started with them
I bought a new house and I haven’t moved in yet. I received a door hanger saying …
I called a few weeks ago and asked for a manager to contact me in reference to a credit being issued. I requested the credit because I had 2 power outages in the same week. I was having my babyshower at my house where my guest went unfed …
We had to call Mountain View twice to assist with issues with our power box (not their fault) and they came out IMMEDIATELY both times. The MV workers on the phone and in person were super polite and helpful and accommodating. We were very thankful for their expertise, attention and speed.
I got an email from them today at 9am and because I work 12 hour shifts do not have access to my phone for emails, only texts and emegency calls. I check all me emails after work. So, the email say that MVEA is threatening to shut off my …
Thank you for your hard work yesterday. We were not expecting power on until Thursday afternoon. We were totally shocked and so very grateful for power Wednesday evening. Thank you again for your hard work on a day when many people didn’t …
NOT military friendly. These people are consumer terrorists. They failed to send my final bill to the address that I provided to them. I have mail forwarding in place, to there is no excuse. No attempts to contact us what’s so ever. Our …
Very Impressed! We had MVE run electricity to our 40ac plot of land and had nothing but a great experience. Their team kept tweaking our poles and seeing ways to run the power in a way that work work efficiently but also give us the best …
Joe was fantastic to work with and was very helpful and responsive!
I have never had issues with my service with this company even through the crazy wind and hail that hit Midway. I will say that Colorado Springs Utilities is much more reasonably priced considering I pay for ONLY electric with MVEA and not …
I’ve been desperately trying to make my home more energy efficient, I really hate $400.00 bills in the winter. I’m freezing, in the dark and do minimal cooking. Now my hot w water heater is out, called Mt. View for recommend energy …
I have had Mountain View for close to a year and a half in Peyton. I have had great service. I have had 2 outages, both weather induced, but was back on within 5 minutes. Yes, I was a bit taken back by the 300 dollar deposit, but you know …
worst electric company I have ever dealt with. I just moved here, had power for almost a month and They shut off our electricity while we were out for a little over an hour. Made no contact prior, phone call nothing. Our bill amount was …
In response to ur response we did that when we opened our account with u. U guys didn’t process it. Normal B’s from u guys. Think I just want free money. …
Got to show appreciation where it’s due- Thanks for making it easy to pay online. Extending that to 2020, what do you think about adding easy bill pay app providers like prism, etc. ?? …
Georgia Woelk was so nice and was able to help me quickly and efficiently. As a new resident, the personal communication is a breathe of fresh air. Thank you.
Why is The Eldery Bill’s doubling! Your Company is Pathetic!
ACH payments will be miss-processed and your bank with reject the transaction for NSF but then bill you since it is all automated. Once you get your bank on the phone they will acknowledge the error and refund you. But when you call MVEA …
New account registration: Amiee was so kind and helpful! The whole process took maybe 20 minutes.
It has become apparent that MVEA is over extended and can longer effectively supply power to Meridian Ranch. Power is unreliable and non-existent. …
Amy was fantastic. Polite and thoughtful. Helped us out and was very efficient.
Worst company I’ve ever had the displeasure to work with. We paid the large (outrageous) deposit when we first moved in. Now we’ve been living in our house for 7 months and tried to switch the name on the account. They’re telling us we need …
Terrible customer service, All they want is your money. Oh lets mascaraed as a co-op to give power to the people. In all actuality its a BS cooperation just nickel and dimming the drop out of everyone. …
VERY bad company. We are currently working with them and they installed electricity into our property but the communication with them is atrocious. They do not communicate a single thing to you and do not explain the process at all. My …
Best customer service ever. Very patient and she actually called me twice!
Talking to their customer service is like talking to a wall. I’m renting a commercial property and they are unable to tell from their service center whether the power is on or off. They simply don’t know? They want me to drive to the …
Georgia was very helpful in setting up my electric service today. Customer service so far is great, quick and very friendly.
The price with electric through them is outrageous the only reason anyone goes through them is because they have no choice if they aren’t within Colorado springs utilities. I only use 30 dollars or so worth of electric and to be charged a …
Thank you to Mike, who answered the MVEA outage line last Sunday, and the crew, Chris and Matt, who arrived quickly and restored our service. We have been customers for 40+ years and have always received excellent service! Thanks! Butch Moon, Black Forest
Worst utilities company I’ve ever dealt with. They find any reason to take more money from you. I paid half the bill they said it was fine if I paid the other half when I got paid 3 days later. When I was at work they proceeded to turn off …
Where is the zero star! We have been a loyal customer for eight years, never missed a payment or late. We have been on auto pay the whole time. We sold our house and notified them. We assumed the last bill would come through our auto …
So the reason for my 1 star review is because this company has no sympathy nor any concerns, my brother and his family and myself moved out to the paint brush hill area on the 1st of feb, 2020. When I called to start service than I was …
Setting up my account was super easy. So far customer service has been wonderful. Thank you for your help!
*An update from a few weeks ago I had an issue and was connected to Debbie, who resolved my issue faster than the entire company combined. She also gave me a follow up call about a bill that was accidentally double-charged to make sure …
Been with them for 16 years. Great customer service!
Absolutely horrible company, retained old checking account info after switching info to new account online. After 6 months of no problem autopay, they revert to old account obviously nsf and now have to pay in cash. Not my fault your …
The people in the Falcon office are always so efficient and friendly. It is a pleasure to work with them!
Totally disgusted by the 300$ deposit. Late payments happen (I had one late payment in the last 12 months, when I had my son) , my credit score is a 650 (not the best but not bad either) and they want a 300$ deposit to start services. It …
I would like to take time to shout out a compliment to Julie Coonts (Member Service Representative) for MVEA. Julie assisted me in setting up my electric bill account through emails and telephone conversations. She assisted in getting my …
I’m honestly a little surprised by all of the negative reviews. MVEA has always been very professional with us. As a matter of fact, they’ve been incredibly understanding and sympathetic when we have had power issues, any concerns or …
This association is terrible and they have a excuse for everything. I put in for new service and had to pay up front and was told 6 to 8 weeks for the work to be done. I didn’t see any work till after 10 weeks after I called to complain and …
I reached out to start service and worked with Julie. She was willing to revise a doc a couple of times for me as I’d made changes along the way. Very polite and quick!!!
I’ve never had an issue with MVE. They have given wonderful customer service and have answered any questions I may have. I had to transfer service, and Steve H, served great personality and determination to make sure I understood everything. I’ll definitely be using him in the future! Thanks MVE for great service!
Haven’t even established service yet. I felt like their customer service was terrible. As of right now, I am not looking forward to doing business with this company. Alternative power sources may need to be considered and heavily utilized …
Amazingly fast and responsive service. Very friendly and an absolute pleasure to work with.
Georgia Ann was prompt, efficient and the directions were super clear and concise. She was also very pleasant!!!
Really fast service over the phone. It took 6 minutes total to get a new account set-up. No waiting or hold. Brenda was on it and super nice!
We haven’t even begun our service with this company yet and it has already been awful. We moved here from Florida and never in my life has it been so difficult to start service with an electric company. First off we have to “apply” for …
Brenda was fast and efficient in setting up my account and service! Highly recommended.
We had issiues with our property management company taking this bill out of our name and threatening fees and penalties if we did not put it in our name and maintain a good standing. Debbie went above and beyond today to help me. She was …
Helped me transition my account from e husband to myself easily .
Dawnica S. was great! She called me back with a resolution of my services that helped me – without me asking her to!!
I needed to set up service a new home recently purchased. Dawnica did a great job in getting everything set up.
I have only had a few small issues over the 9 years that we have had small problems, and customer service has helped to fix them quickly.
Prompt, professional and courtesy service. Mountain View Electric is a quality and well run organization w/ outstanding employees. The community is in good hands.
Had a transfer of ownership on the account after the current owner passed away. Extremely helpful, answered the phone right away and managed the change easily and without issue. The weekend support staff were also very helpful.
This company is Super Good! One representative named ” Liz ” helped me with a complex landlord/tenant issue. I am grateful for her good service and professional conduct! Thank you Liz and thank you MVEA for such good service.
Brenda provided the most awesome experience ever with signing up for a new account. Everything was quick and precise including credit check.
Worst electric company I’ve ever dealt with. Prices are ridiculously high and as other post mentioned these guys have zero compassion. Even though we are still in a pandemic and unlike every other company across industries that have …
Julie in CS and Peter in Engineering were very helpful and made signing up for service and evaluating our property SUPER easy and convenient. Cheers!
Have had this company at two different locations and have had excellent service. If you pay your bills on time, you shouldn’t have any issues. I do like that they protect their customers requiring deposits if needed, so those costs don’t get passed to all of us for nonpaying accounts.
I’ll have to agree with the other members who are unhappy with MVEA’s double-faced standards when it comes to solar power producers. Mountain View says that they encourage customers to install solar panels on their property but then turns …
Been on a “waiting” list for solar install. As they are only mandated to allow 15% of their generation of power for solar. When that is a federal mandate you should be allowed to go more, o wait you can you just want to maintain the minimum …
Worst service I have ever had. I have lived in multiple states/homes and the power goes out every 3-4 months. Called to report outage only to be disconnected. I would give Zero stars if I could.
Steve H was friendly and provided excellent customer service! One minor inconvenience is that MVEA is only open Mon-Thurs, so we can’t reach a representative or start/stop service on a Fri, Sat, or Sun. Their website works well, though, for most tasks. Based on this experience overall, I would highly recommend MVEA. Thank you!
I called in and spoke with Amiee Long, she was so pleasant on the phone and helpful. She explained the deposit requirements clearly and was very understanding when I had concerns about the amounts. I never give out my personal …
I’m relocating to Colorado Springs area. My transition to a new home was effortless and smooth, down to my several changes to service start date.
GeorgiaAnn W. is the most thorough, professional, considerate and timely associate I’ve had the pleasure to encounter in my 38 years of military moves! Thanks so much!
Never dealt with a company with less empathy. For the prices they are charging, you’d think they show a little human quality. I can’t help if the person who’s connected to the account died. I cry almost every day. But I can’t get them to …
Received a response within minutes of my request. Spoke to Georgia Ann. She was very polite, professional, and was able to create my account and start my service. She deserves a raise!
We have been with MVEA for 25 years…what an amazing organization, providing 5-star technical service, as well as 100% professional and knowledgeable personnel. Of special note is Julie, who handled some special requests for me yesterday …
Brenda was exceptionally helpful and very pleasant and patient. The problem was resolved and I am very relieved.
Danielle was amazing. She is absolutely a life safer. Our account was assessed a deposit and she worked her magic and got the deposit waived for us. I dont know where me and my family would be right now if it wasn’t for her help. Thanks again so much Danielle for looking out for us.
This is the most HEARTLESS utilities company in the 50 yrs I have been a grown up paying bills. In the 3 yrs as a customer paying late fees and disconnects fees which cost me dearly since I am on SS I asked 1 just 1 time to wave the $75.00 …
Brenda Smithson was extremely helpful in setting up our service. We were able to avoid any deposit with a soft inquiry (no impact) on our credit. Online account was setup minutes later after signing our docs electronically.
My husband set up our electricity through phone with Brenda today and it was excellent and smooth! Great job!
Worse company ever. They just rip you off and lie about what they are charging you. I suggest you ask for paper bills so you can have a paper trail in case you need to sue.
Georgia ann went above and beyond I’ve talked to her a few times before when I’ve called and she’s always given top notch service she deserves Raise
Just moved into this service area, great first impression. Thank you Brenda for the assistance in getting our account setup so quickly.
First getting service with mtn View, Customer service we above and beyond on helping me get my account going Thank you Brenda S. Definitely 10 ⭐️
I’ve been a customer for many years at two houses. MVEA has been reliable and friendly. The called me to let me know my bill had an error and they put a credit on my account. It’s like having a small neighborhood power company. Great people.
Georgia Anne is an awesome and phenomenal employee! She was so kind and resourceful! She really made my day!
Such great customer service! Especially from Georgia Ann! What a sweetheart! So helpful and made setting up a new account a breeze!
First time using Mountain View Electric, super easy to set up our account and even got our deposit waived! So far, fantastic customer service. Thank you Georgia!
Aimee was so helpful! There was some confusion about getting my power turned on and she made calls and got it taken care of, she’s amazing! And the gentlemen who came out to the house were so friendly and knowledgeable about the neighborhood. Great service!
I want to thank Brenda Smithson for helping me get set up and walking me though the process. She is simply amazing !!!! Thank you 💕 …
Great new customer support. Brenda called and left me a message and I was able to call her back and setup new service with out any problems….
Excellent customer service! We’re new customers, but the signup was very easy and the MSRs have been very nice and helpful.
Dawnica Smart is just that – clear, concise and smart! She helped me set up my service account today and was delightful to deal with!
Have nothing but amazing service and interaction with MVEA since I joined in 2019!
Georgia helped me w/ a name change today, was quick and painless! ♥ Thanks so much!
Kelly was so helpful in getting our service switched over and turned on. Moving from out of state is very stressful but she made an impossible situation bearable and took good care of us, very responsive and kind. Thank you Kelly!
I just transferred my parent’s account to my name and Julie made it extremely quick and easy. While I haven’t experienced the MVEA electrical services for very long yet, I’m optimistic the excellent customer service I received today translates to the rest of my experience using Mountain View Electric.
Crooked! It’s the 9th.. my bill is barely a week late and they wanted $700 in fees PLUS my bill amount just to turn power back on. It’s outrageous to turn it off so quickly without any concern for people’s lives. I’ve never had my electric …
they don’t care if you fall on hard times. no options for a payment plan. 475 in fees (not counting the one missed payment) to turn power back on. I accept fault but do to circumstances out of my control I lost track of one payment. …
By far the worse. They claimed they couldn’t remove my late fee (even though I had automatic payments set-up) because my bank is the one who charged them a “late fee”. So I called my bank and they reassured me there is no way they can do …