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Mp2 Energy Reviews ( 55 )
terrible customer service. Asked for a manager to call me back waited a week called back and they are telling me i have to wait another 48 hours. They let anyone open an account if they have a social security #. No security checks. Had some one open an account under my name a racked up thousands. Just terrible.
I Was with a Major supplier for 25 years was getting tired of runaway monthly bills, switched and literally cut my bill in half, and no more runaway bills after 5 years
Very poor customer service!! No one ever answers even when we want to call to pay the bill! A representative never answers to put you on hold!! They just put you straight to hold for a very long time!
Try to call customer service regarding my bill nobody answer left message to call me back no one call, today I called put me on hold for 3 minutes the line disconnected.
Tried to reach to customer service using the contact number from their website. Never get through. No one answer the phone and I tried over 10 times to both their CS numbers. Really disappointed for this type of service.
Mp2 Energy is awesome, its the TDU charge that makes its adds up, for example, my bill from Mp2 Energy was $3.98 cents. but with the TDU charge, it went to $21.00.
Terrible service! MP2 don’t answer their phones.. and when they answered, I was on hold for 25mins and then someone hung the phone up on me.. Once I got a hold of a customer representative and asked if they had a local office that I could …
Best energy provider in Texas! Stop using brokers. Just call MP2 and have them lock you in for as long as possible. Their rates and service are second-to-none…and you don’t have to waste time shopping. Set it, and forget it!!!
I’ve been very pleased with my residential service. My bills are lower than they’ve ever been and the service has been 5-star. I’d recommend to anyone tired of their current provider.
I still been paying compared to other of our family and friends who have solar panel. They pay nothing even they sometimes get a refund so what is going wrong here is it the electric company I am using????
I had them for only a few months and it was great! Never had any issues, and whenever I called in they were always helpful and friendly. All seemed very knowledgeable!
Started off a little rocky with this company. I never received any notice from green energy exchange that they were shutting down and transferring their customers to MP2. I had not received any notice from MP2 either. So I was a bit scared …
Way to costly!
Our electric bills have been about 50% more than other electric providers. It also appears that they will not be crediting back our termination fee from Trieagle, who were much less expensive. I’ll keep you posted.
Forced to use this company with my solar panels for 4 years. For the last 6 months they have double charged me for what my solar panels produced. They refused to correct it. Luckily green mountain energy now offers a solar plan!
My last energy provider sign me up for MP2 Energy even though I had already signed up with another provider. I was charged 20 dollars for 3 days of electricity with a company that I never signed up with.
Poor rude customer service. There was confusion about the renewal of their contract and because of that they kept my solar panels credits and refused to credit me for a whole year . My bill tripled. Am still for the solar panels. That’s stealing. Went back to Green Mountain.
Phillip from customer service showed true dedication. He was so kind and even called me back to let me know that he was able to push my activation day to a later date from my initial date request.
Yvonne was simply the most amazing and informed customer servicevity ecti I have ever had from a retail energy provider EVER!! She knew every answer in deep detail, advised with objectivity and integrity and mastery of the numbers and …
I signed up for the residential solar program in June 2016, and with no notice or warning, I was switched to another vendor, TriEagle Energy, in December 2016. The representatives at MP2 had no information for me as to why I was switched …
Top notch service. Look, most energy retailers make it as difficult and confusing as possible. The team at MP2 makes it very easy to understand what you’re getting and what it cost. They’re also very good at challenging situations such …
MP2 Energy’s EV Free Charging Plan has been excellent for us and we regret not changing over sooner. We charge two EVs during the free window and our power bill has dropped significantly from our previous provider. Highly recommend!
MP2 Residential has the best electricity rates and customer service of any other similar company out there. Their contracts don’t have early termination fees making them more flexible than anything else around, too. I have been a customer …
I have been with mp energy for 2 years now and have no problems at all. We only lost power once in all that time. , we started at .085 per kW. And now up to .098 kW. The only complaint I have is not being told of the hike
Still the best I have worked in my 66 years
I have not received buyback credit for the excess from our rooftop solar 3 years. They said my contract expired and they stopped paying me for the excess we fed into the grid. I called many times and was always put on hold, transferred, …
Their website has not worked for over 6 months. their customer service is unreachable. i have a two year service for electricity from them and there is no way to connect with them. absolutely disappointed by their lack of service. they should be out of business.
Tried to sign up today because my current contract is expiring with another company. They want you sign up for auto-pay on a credit card. This is most stupid thing in busy today. Never will I do auto-pay. The only auto-pay is on loan payments with bank you have accounts with.
I defaulted to using this electric company after they bought out my old company. I have had various problems regarding billing and transferring service from one apartment to another. I have since found out that my contract is expired and I …
This company acquired the great energy company I have a contract with and so far the transition has been awful and customer service couldn’t even be bothered to check whether my account looked fine before undoing work I’d put in through …
Ivonne is MP2 Energy Customer Care was absolutely awesome! She really represents MP2 well. I highly appreciated her patience and care. I found this company’s electric rates to be very competitive and the customer service experience I …
Buyer Beware. How is it possible to have the power to choose when an electric company claims to have a rate of 13.5pkwh which seems like the lowest at this time. Yet, when you look at the fine print its really 23 pkwh. I called a …
Absolutely great customer service. Knowledgeable, quick hold times and put me with the right people to answer ALL of my questions. My reps name was Ivonne and did a fantastic job. One phone call with the right person made my day! I deal …
Wow what a racket, they offer you a low rate then up the delivery charge to compensate for the low rate. In other words we want x amount of money from you every month so we’ll get it any way we can. Of course we won’t tell you how until …
Absolutely great customer service. Knowledgeable, quick hold times and put me with the right people to answer ALL of my questions. My reps name was Ivonne and did a fantastic job. One phone call with the right person made my day! I deal …
I was ‘transferred’ to this electricity provider about 6 weeks ago and it’s been awful since the beginning. I couldn’t get my autopay setup because of system errors, then got notices that I was being charged late fees (even though I …
Called MP2 today. Talked to Maurice and I feel lucky to have talked to this angel in human form. I was thoroughly, welcomingly guided through my decision. He was positive and educating in a way that was so comforting. I feel like I could …
They started by charging a fair price for my first month, then my bill more than tripled in the second month. Customer service was rude, disrespectful and did not at all resolve the issue. Now I am locked into a contract with them with a hefty cancellation fee. Whatever you do, do not sign up with them for your electricity.
I had them while in my apartment and it was extremely easy to set up and end when I needed to. When I called I didn’t have talk to a robot to get things done, but was greeted by their extremely nice customer service team! The day I was …
Started out great with the solar buyback program but 8 months later and they charge you a guaranteed rate when you have to pay for grid power but fluctuate with their buyback …
We recently installed a Tesla solar roof and Powerwalls. I was very excited to have a plan that credited us for excess power generation. They do have some preferred plans for Tesla customers that are quite good. …
I have had this ‘service’ since last Fall. Their TDU fees comprise the majority of the bill I pay. I have a great solar power system, and kick out over a mW of energy per month. Customer service is U S E L E S S! The ones I spoke with are …
Absolutely crooks! I paid for service on Friday, representative said power would be here in 2 hours. Absolutely no power the entire weekend and I’m guessing none on Monday. Dishonest corporation to only take your money. Oncor has no connect …
terrible customer service. Asked for a manager to call me back waited a week called back and they are telling me i have to wait another 48 hours. They let anyone open an account if they have a social security #. No security checks. Had some one open an account under my name a racked up thousands. Just terrible.
Great Company with excellent customer service.
Excellent customer service and a great energy rate.
First class service and experience. They were very professional and knowledgeable.
Electrons worked as promised. Would definitely order electrons from them again!
decided to overcharge our company +$900
will never use them again
Wonderful company! Awesome prices and great customer service!
Bad experience. Call TXU, Greeen Mountain or Reliant. You will thank me later
They overcharged for power and refuse to make it right. Avoid.
POS service. Cut power with no notice whatsoever even though bills have been paid diligently and on time.
I Was with a Major supplier for 25 years was getting tired of runaway monthly bills, switched and literally cut my bill in half, and no more runaway bills after 5 years
Very poor customer service!! No one ever answers even when we want to call to pay the bill! A representative never answers to put you on hold!! They just put you straight to hold for a very long time!
Try to call customer service regarding my bill nobody answer left message to call me back no one call, today I called put me on hold for 3 minutes the line disconnected.
No issues, clear and simple billing, and responsive to emails. Nice to have true net metering in Houston!
This a a rip off……
do not get this……..specially if you have solar panels! The more you produce the higher your rate goes they totally rip you off!
Tried to reach to customer service using the contact number from their website. Never get through. No one answer the phone and I tried over 10 times to both their CS numbers. Really disappointed for this type of service.
If you plan on doing net metering (solar system plan) then MP2 is NOT the place. They wipe your extra solar credits once a year.
Mp2 Energy is awesome, its the TDU charge that makes its adds up, for example, my bill from Mp2 Energy was $3.98 cents. but with the TDU charge, it went to $21.00.
Terrible service! MP2 don’t answer their phones.. and when they answered, I was on hold for 25mins and then someone hung the phone up on me.. Once I got a hold of a customer representative and asked if they had a local office that I could …
Best energy provider in Texas! Stop using brokers. Just call MP2 and have them lock you in for as long as possible. Their rates and service are second-to-none…and you don’t have to waste time shopping. Set it, and forget it!!!
I’ve been very pleased with my residential service. My bills are lower than they’ve ever been and the service has been 5-star. I’d recommend to anyone tired of their current provider.
I still been paying compared to other of our family and friends who have solar panel. They pay nothing even they sometimes get a refund so what is going wrong here is it the electric company I am using????
I had them for only a few months and it was great! Never had any issues, and whenever I called in they were always helpful and friendly. All seemed very knowledgeable!
Started off a little rocky with this company. I never received any notice from green energy exchange that they were shutting down and transferring their customers to MP2. I had not received any notice from MP2 either. So I was a bit scared …
Way to costly!
Our electric bills have been about 50% more than other electric providers. It also appears that they will not be crediting back our termination fee from Trieagle, who were much less expensive. I’ll keep you posted.
Forced to use this company with my solar panels for 4 years. For the last 6 months they have double charged me for what my solar panels produced. They refused to correct it. Luckily green mountain energy now offers a solar plan!
My last energy provider sign me up for MP2 Energy even though I had already signed up with another provider. I was charged 20 dollars for 3 days of electricity with a company that I never signed up with.
Poor rude customer service. There was confusion about the renewal of their contract and because of that they kept my solar panels credits and refused to credit me for a whole year . My bill tripled. Am still for the solar panels. That’s stealing. Went back to Green Mountain.
Phillip from customer service showed true dedication. He was so kind and even called me back to let me know that he was able to push my activation day to a later date from my initial date request.
Yvonne was simply the most amazing and informed customer servicevity ecti I have ever had from a retail energy provider EVER!! She knew every answer in deep detail, advised with objectivity and integrity and mastery of the numbers and …
I signed up for the residential solar program in June 2016, and with no notice or warning, I was switched to another vendor, TriEagle Energy, in December 2016. The representatives at MP2 had no information for me as to why I was switched …
Top notch service. Look, most energy retailers make it as difficult and confusing as possible. The team at MP2 makes it very easy to understand what you’re getting and what it cost. They’re also very good at challenging situations such …
MP2 Energy’s EV Free Charging Plan has been excellent for us and we regret not changing over sooner. We charge two EVs during the free window and our power bill has dropped significantly from our previous provider. Highly recommend!
MP2 Residential has the best electricity rates and customer service of any other similar company out there. Their contracts don’t have early termination fees making them more flexible than anything else around, too. I have been a customer …
I have been with mp energy for 2 years now and have no problems at all. We only lost power once in all that time. , we started at .085 per kW. And now up to .098 kW. The only complaint I have is not being told of the hike
Still the best I have worked in my 66 years
I have not received buyback credit for the excess from our rooftop solar 3 years. They said my contract expired and they stopped paying me for the excess we fed into the grid. I called many times and was always put on hold, transferred, …
Their website has not worked for over 6 months. their customer service is unreachable. i have a two year service for electricity from them and there is no way to connect with them. absolutely disappointed by their lack of service. they should be out of business.
Tried to sign up today because my current contract is expiring with another company. They want you sign up for auto-pay on a credit card. This is most stupid thing in busy today. Never will I do auto-pay. The only auto-pay is on loan payments with bank you have accounts with.
I defaulted to using this electric company after they bought out my old company. I have had various problems regarding billing and transferring service from one apartment to another. I have since found out that my contract is expired and I …
This company acquired the great energy company I have a contract with and so far the transition has been awful and customer service couldn’t even be bothered to check whether my account looked fine before undoing work I’d put in through …
Ivonne is MP2 Energy Customer Care was absolutely awesome! She really represents MP2 well. I highly appreciated her patience and care. I found this company’s electric rates to be very competitive and the customer service experience I …
Buyer Beware. How is it possible to have the power to choose when an electric company claims to have a rate of 13.5pkwh which seems like the lowest at this time. Yet, when you look at the fine print its really 23 pkwh. I called a …
Absolutely great customer service. Knowledgeable, quick hold times and put me with the right people to answer ALL of my questions. My reps name was Ivonne and did a fantastic job. One phone call with the right person made my day! I deal …
Wow what a racket, they offer you a low rate then up the delivery charge to compensate for the low rate. In other words we want x amount of money from you every month so we’ll get it any way we can. Of course we won’t tell you how until …
Absolutely great customer service. Knowledgeable, quick hold times and put me with the right people to answer ALL of my questions. My reps name was Ivonne and did a fantastic job. One phone call with the right person made my day! I deal …
Update – customer service called to correct the situation, but there’s still a $150 bill on my account. …
Terrible company, terrible customer service.
They bought my previous electric company and never notified us. We started …
I was ‘transferred’ to this electricity provider about 6 weeks ago and it’s been awful since the beginning. I couldn’t get my autopay setup because of system errors, then got notices that I was being charged late fees (even though I …
Called MP2 today. Talked to Maurice and I feel lucky to have talked to this angel in human form. I was thoroughly, welcomingly guided through my decision. He was positive and educating in a way that was so comforting. I feel like I could …
They started by charging a fair price for my first month, then my bill more than tripled in the second month. Customer service was rude, disrespectful and did not at all resolve the issue. Now I am locked into a contract with them with a hefty cancellation fee. Whatever you do, do not sign up with them for your electricity.
I had them while in my apartment and it was extremely easy to set up and end when I needed to. When I called I didn’t have talk to a robot to get things done, but was greeted by their extremely nice customer service team! The day I was …
Started out great with the solar buyback program but 8 months later and they charge you a guaranteed rate when you have to pay for grid power but fluctuate with their buyback …
We recently installed a Tesla solar roof and Powerwalls. I was very excited to have a plan that credited us for excess power generation. They do have some preferred plans for Tesla customers that are quite good. …
I have had this ‘service’ since last Fall. Their TDU fees comprise the majority of the bill I pay. I have a great solar power system, and kick out over a mW of energy per month. Customer service is U S E L E S S! The ones I spoke with are …
Absolutely crooks! I paid for service on Friday, representative said power would be here in 2 hours. Absolutely no power the entire weekend and I’m guessing none on Monday. Dishonest corporation to only take your money. Oncor has no connect …