Great, forgot my debit card in the machine. A customer found it and put it in the night box and went to pick it up at the bank. Easy process. Took like 5 minutes. Was glad this customers was honest enough to return it. Thank you customer.
Terrific help. We had security concerns at the very end of the r business day. MTCU contacted us immediately and helped us update everything right away.
Was one minute due to traffic and was rejected, sorry that I work across town and get out at 5 pm. The teller was very rude and basically hung up the video call before I could say something else. Horrible customer service, we all deserve a bad day but thank you for making mine worse.
MTCU’s investment in the community through various financial literacy programs is truly valuable. Their efforts to partner with community organizations is respectable and their impact is further supported by a strong suite of financial products ranging from loans to deposit accounts.
If you’re not a member you can’t cash your check in the drive through, for no reason. The lobby is not open on Saturdays and there’s nothing you will do different if you go to the lobby to cash the check, you still need your ID, the process is exactly the same and yet they will refuse. Makes no sense.
I was able to use the chat option from the website which was very easy to use. Michelle got to me in a timely manner and was very sweet. All my questions were answered. I’m very pleased with all their help!
Very attentive to their customers on task and about business very professional and communication was great and put their customers first to make sure they’re happy and get what they need the best service I’ve had out of my past thanks hands down five star rating
For the first time, I accessed the e-teller on the website. I inquired about the safe deposit boxes, their sizes and fees. The reply came quickly and gave me all the information I needed. I will open a box with them very soon.
MTCU was so very helpful when the system was down txtn back and forth to ensure my account was accessible as soon as the system was fixed! Amazing bank just love the service!!
They are great at sponsorship but not so much on loans for a company in the lending husiness. Been a member for 4 years now in four years I’ve been able to get 1 loan(never missed a payment and paid on time), I stopped my direct deposit …
First, I want to start off by saying that my husband and I have been banking here for 16-17 years. We have never had an issue with MTCU, until today 12/11/19.
I have never felt more like just a number with this establishment as I did …
The customer service is remarkable, no matter the branch! MTCU always helps our community through sponsoring our different schools in Midland. Midland Academy Charter School appreciates all you do for our community.🤩 …
I’ve always had great experience with MTCU, very friendly n intentional staff. We hit some road bumps sometimes but as I mentioned, staff will always go out of the way to make sure all needs are satisfied. Great Job MTCU!!!
Best credit union I have ever had. Great customer service. Maria is so easy to work with for your lending needs! I have checking, savings, truck loan, and a personal loan. Couldn’t be happier with them. Thank you so much!
Michelle was very helpful and efficient. My issue was solved within a 10 minute phone call, no hassle whatsoever. Its reassuring to know the staff is always working quickly to resolve any conflicts.
These guys and gals are so helpful and kind. I texted them with a problem and they quickly responded and left great directions on how to solve my problem. Go MTCU!
I’ve been with the Credit Union for over a decade and have no regrets and am grateful for everything that MTCU has helped me with from car loans to Summer loans and everything else. Much thanks!
I was having issues logging into my account. I started to panic when I started to get unfamiliar security questions. I text chat but it was after hours. Around 8:30am someone responded. Let me know that they had ran a system update and had …
Mtcu is so helpful for loans I’ve used a lot of places and this is the best hands down. All of their staff are super sweet and super helpful. They processed loans super fast and we’re so helpful. I enjoy their online banking also and they have convenient locations.
Not a bad credit union to bank with. I have been with them for 4-5 years. Only problem I’ve ever had is their online banking constantly going down. Seems like it’s down more than it’s actually up. You can tell that they refuse to put money …
I used the chat feature to get help with resetting my password. The person I talked to was very helpful. We were having trouble resetting so she called me on the phone. Excellent customer service!
I called today and head the pleasure of having Maggie as my technician. she was very pleasant and extremely knowledgeable. she assisted me with patience and concern for my issues. she made me feel as though my problem was as important to …
I had an issue recently with my account freezing up and it was when I needed access immediately. This event occurred on a Thursday at closing time when the credit union was closing for the evening. …
I have banked here for a while and it is a great bank with the major exception of the mobile banking app & website. More often than not it is down and unavailable.MTCU please get with the times it’s 2022 invest in having an app that doesn’t crash every single time your members try to access it
I was really shocked that someone texted me back. I texted on Saturday which is a non business day and received a text Monday more solving the questions I had. It was really great to have that type of customer service through text. Thank you Samantha
I absolutely love this bank the people who work on the midland Dr bank are absolutely amazing and so helpful if I message them early in the mornings they always reach out as soon as they open
Naomi and Michelle were kind, helpful
and the end result was professional and effective, with the help of Justin. Each employee took their time and completed all transactions before the close of business !
Twice in the last 30 days, I have needed to contact an account manager/teller supervisor for assistance. On each occasion, I have been met with nothing but demonstrations of exemplary customer service and leadership with friendly support. …
Great service. Fast resolutions. Love this bank!
Great, forgot my debit card in the machine. A customer found it and put it in the night box and went to pick it up at the bank. Easy process. Took like 5 minutes. Was glad this customers was honest enough to return it. Thank you customer.
Updated banking options are great! No more standing in lines, and wonderful customer service. Proud to call MTCU my banking family.
The best banking experience i have ever had. I’ve been with them over 4 yrs now…
Terrific help. We had security concerns at the very end of the r business day. MTCU contacted us immediately and helped us update everything right away.
Great service
Rude drive threw staff !!!!!!
Always very helpful
Call several times could never get through to the 688-7300 number
Prompt response
Very polite
Very courteous and helpful.
Very responsive and courteous
Good personnel and good treatment to customers
Friendly, helpful staff. They do all they can to help!
Friendly smiling faces. Very prompt and helpful
Used texting option. Quick and efficient.
Pleasant experience everyone is very nice and helpful
Friendly people with excellent services! Love them 💗 …
All members of the staff are always ready to help you with a smile, courteous and professionalism.
MTCU is always helpful. They have great customer service.
They are very helpful very nice you feel like family I have been a member since the 90
I’ve had a great experience with MTCU, everyone I spoke to was great.
MTCU is a great place to bank with.I have enjoyed being a member and always been dedicated with their services.
MTCU employee was very helpful with my questions today and she was very informative
Very friendly and very precessional on helping with my app issues and solving the problem in a timely manner. Excellent customer service.
Very helpful staff at MTCU. Happy to be a member!!
Your call center is awesome
MTCU is quick to respond when I have questions. Great customer service, I have been a member for over 30yrs.
Great credit union. I’ve received excellent customer service with any issues I’ve ever had.
Was one minute due to traffic and was rejected, sorry that I work across town and get out at 5 pm. The teller was very rude and basically hung up the video call before I could say something else. Horrible customer service, we all deserve a bad day but thank you for making mine worse.
MTCU is the best. I have been a member for many years and they are always eager to help. Best customer service out there.
They answered all my questions promptly and didn’t take a long time to get back to me.
Went to get release, paid off loan April 26. Have to come back next WEEK. Don’t understand this???
Updated review 6/20/19 …
MTCU’s investment in the community through various financial literacy programs is truly valuable. Their efforts to partner with community organizations is respectable and their impact is further supported by a strong suite of financial products ranging from loans to deposit accounts.
Great loan department and bank staff always helpful with any issues much more pleasant environment then at the major banks where your just a number.
If you’re not a member you can’t cash your check in the drive through, for no reason. The lobby is not open on Saturdays and there’s nothing you will do different if you go to the lobby to cash the check, you still need your ID, the process is exactly the same and yet they will refuse. Makes no sense.
I was able to use the chat option from the website which was very easy to use. Michelle got to me in a timely manner and was very sweet. All my questions were answered. I’m very pleased with all their help!
Very attentive to their customers on task and about business very professional and communication was great and put their customers first to make sure they’re happy and get what they need the best service I’ve had out of my past thanks hands down five star rating
For the first time, I accessed the e-teller on the website. I inquired about the safe deposit boxes, their sizes and fees. The reply came quickly and gave me all the information I needed. I will open a box with them very soon.
MTCU was so very helpful when the system was down txtn back and forth to ensure my account was accessible as soon as the system was fixed! Amazing bank just love the service!!
They are great at sponsorship but not so much on loans for a company in the lending husiness. Been a member for 4 years now in four years I’ve been able to get 1 loan(never missed a payment and paid on time), I stopped my direct deposit …
First, I want to start off by saying that my husband and I have been banking here for 16-17 years. We have never had an issue with MTCU, until today 12/11/19.
I have never felt more like just a number with this establishment as I did …
The customer service is remarkable, no matter the branch! MTCU always helps our community through sponsoring our different schools in Midland. Midland Academy Charter School appreciates all you do for our community.🤩 …
I’ve always had great experience with MTCU, very friendly n intentional staff. We hit some road bumps sometimes but as I mentioned, staff will always go out of the way to make sure all needs are satisfied. Great Job MTCU!!!
I tried calling the 689-7288 # but no answer. I got IMMEDIATE assistance and given other numbers I can check my accounts!
Best credit union I have ever had. Great customer service. Maria is so easy to work with for your lending needs! I have checking, savings, truck loan, and a personal loan. Couldn’t be happier with them. Thank you so much!
Michelle was very helpful and efficient. My issue was solved within a 10 minute phone call, no hassle whatsoever. Its reassuring to know the staff is always working quickly to resolve any conflicts.
These guys and gals are so helpful and kind. I texted them with a problem and they quickly responded and left great directions on how to solve my problem. Go MTCU!
Took care of my issue very quickly to resolve it. The staff is always pleasant and helpful. I enjoy banking with MTCU and using their services.
Amazing experience with them assisting me with my account. They went above and beyond to assist with the issue I was having regarding my account.
I’ve been with the Credit Union for over a decade and have no regrets and am grateful for everything that MTCU has helped me with from car loans to Summer loans and everything else. Much thanks!
I was having issues logging into my account. I started to panic when I started to get unfamiliar security questions. I text chat but it was after hours. Around 8:30am someone responded. Let me know that they had ran a system update and had …
Mtcu is so helpful for loans I’ve used a lot of places and this is the best hands down. All of their staff are super sweet and super helpful. They processed loans super fast and we’re so helpful. I enjoy their online banking also and they have convenient locations.
Not a bad credit union to bank with. I have been with them for 4-5 years. Only problem I’ve ever had is their online banking constantly going down. Seems like it’s down more than it’s actually up. You can tell that they refuse to put money …
Very quick to respond and answered all my questions.
Worst banking hours ever, they need more men as leadership and it would be swell
I used the chat feature to get help with resetting my password. The person I talked to was very helpful. We were having trouble resetting so she called me on the phone. Excellent customer service!
I called today and head the pleasure of having Maggie as my technician. she was very pleasant and extremely knowledgeable. she assisted me with patience and concern for my issues. she made me feel as though my problem was as important to …
Best Credit Union in the Permian Basin. They make banking easy!!!
I had an issue recently with my account freezing up and it was when I needed access immediately. This event occurred on a Thursday at closing time when the credit union was closing for the evening. …
I have banked here for a while and it is a great bank with the major exception of the mobile banking app & website. More often than not it is down and unavailable.MTCU please get with the times it’s 2022 invest in having an app that doesn’t crash every single time your members try to access it
Too much work and so many questions. One tap and I’m in at my hometown bank. First United Bank.
I was really shocked that someone texted me back. I texted on Saturday which is a non business day and received a text Monday more solving the questions I had. It was really great to have that type of customer service through text. Thank you Samantha
I absolutely love this bank the people who work on the midland Dr bank are absolutely amazing and so helpful if I message them early in the mornings they always reach out as soon as they open
I needed information about an account. The agent texted me, then called. We were able to resolve the issue quickly and confidentially.
The Service was quick and very informative. Very friendly assistant and easy access. Love MTCU. Been a member since 1969.
Naomi and Michelle were kind, helpful
and the end result was professional and effective, with the help of Justin. Each employee took their time and completed all transactions before the close of business !
Twice in the last 30 days, I have needed to contact an account manager/teller supervisor for assistance. On each occasion, I have been met with nothing but demonstrations of exemplary customer service and leadership with friendly support. …