(Translated by Google) I just spoke and a very rude man who didn’t even want to help me and there was no one to help me so I stayed the same with my questions …
(Translated by Google) Terrible Service I do not recommend this Insurance, I regret it at the moment that I thought to do it for my car and supposedly I have an Insurance that covers all damages but it is not like that….. I am lacking in …
(Translated by Google) I bought my policy and after a month they canceled it and when I asked why they told me that my information about my loss was false and that they can’t renew my policy. Then they call me with another policy and that I …
(Translated by Google) I had multi-state insurance but I already switched to another company because they seem to me to be cheats. I like to pay for the whole year and it turns out that a month before the policy expired they sent me a …
I want a civil suite against them i found out another about them please contact me everyone don’t let them do this to us please contact me moremoneyleah@gmail.com I have a lot a information for your guys about this scam place
Horrible horrible horrible. I have been having problem with them for months regarding late fees and dues (which the policy seems to change with every different person I talk to). They do not know how to deal with their customers and their target market.
Customer service always seems to have an attitude. They transfer me from one department, put me on hold and then slide me to another department. I find it ironic they canceled my policy without notice and THEY’RE the ones with the attitude.
Bad experience with this insurance company . Bad customer service can’t get of hold of them . Dint sent me my insurance policy number just started and I hate this insurance company .there incompetent people .
Very very very bad company they stole over $500 from me it was it a scam they told me to pay on a specific date that we set up on an appointment and canceled my insurance 2 days before I paid a day early and want to charge me a fee for …
Do not go with this insurance they will take your money and cancel policy – said they never received under writing papers – but have PROOF IN MY EMAIL I SENT NOT 1X BUT 2X !!!!
This company is absolute garbage. Do not be fooled. They will slam you with a whole bunch of hidden fees. And every month your bill will raise a couple of dollars . Very unprofessional and unorganized.
There a big rip off they don’t tell you the correct dates when your bill is due then cancel your policy then make you pay more money to reinstate it I’m SUING plus it’s been less then a month and there trying to get 900 dollars out of me if that’s the case I would’ve went else where !
THESE PEOPLE ARE THE WORST!!!! I RECENTLY GOT THIS INSURANCE MY BILL WENT FROM 78 TO 111 TO 129 TO 149 IN 2 MONTHS!!!!! AND THEN THEY TELL ME IF I WANT TO CANCEL I HAVE TO PAY A FEE. THEN I WANTED TO ADD ANOTHER CAR AN THEY TELL ME I HAVE …
I’ve never left a review before, I feel the need to let people know how horrible this insurance is, quick to take your card details but take ages trying to get things handled accordingly, don’t do it.
I take it back. this is a terrible is a terrible insurance company… bad customer service and unfair policies rate… I won’t get into details but trust me when I say try mercury or state farm
This is the worst insurance company in the world do not waste your time money or energy they will cover nothing they will do everything to get out of any kind of claim horrible company part of Freeway Insurance another horrible company stay the heck away pay 40 bucks more a month and get quality coverage
I’m giving this company 1 star because it wouldn’t let me give zero. Worst company I ever dealt with. Tried to cancel policy and I was forwarded to other people 13 times. 2 hours later I hung up and just took aspirins!
If I could put – stars I would people these type of insurances are scams got in a solo car accident since February my adjuster was horrible named kenia could never contact her would leave messages and messages and probably only contacted …
One of the worst companies to get insurance. Back in February I went to get my front bumper worked on and discovered yesterday my policy went up due to them claiming I had an accident and I have 5 points on my driving record because of the lack of intelligence worker’s in the claims department
Worst insurance ever! All the staff I dealt with is very unfriendly, they also act like if they were doing you a favor. Literally the only time that they bother to call you is when they try to collect non-existent bills.
They are the worse insurance company I ever had, if something happens to you they don’t answer calls and they don’t have any office where you can go. I do not recommend their services to anyone.
Horrible customer service. Had me on hold for ages and could not give me any info about my monthly fees and could not change my address info, I am currently looking for another insurance company.
Just came to the actual “office”. It doesn’t even exist!!! the photos/location presented are the janitor room for a hotel. I even went in and asked. DO NOT GIVE THESE PEOPLE YOUR MONEY!!
WORST INSURANCE EVER!!! They keep you on hold for 45-60 min every time you call. Their employees are unfriendly and unhelpful. I could go on and on about my terrible experiences but fact is that you don’t wanna go here. Anywhere else is better!
Poor everything. If I could do negative stars I would. Worst experience ever! The worst thing about it is I am losing money due to their inability to communicate and follow through with helping and doing there job. Horrible!!!!! Do not sign with this company.
Worse insurance company out. Got into an accident a month ago and I have YET to hear from my adjuster. I call her at least 5 times a day and still nothing! Don’t sign up with this company.
I wish I checked here before giving them me card info! I’ve called to get information about cancelling twice and have gotten 2 different emails to send a cancellation notice to. I’ve been hung up on and spoken with very unprofessional reps. Run away from this insurance.
STAY AWAY FROM MULTI STATE!!!!!! i was promised my first discount wheni hit the age of 25 and i was promised a safe driver discount as well. none of it ever got to me ACTUALLY my insurance just kept going up. DO NOT USE MULTI STATE AT ALL.. STAYYYY AWAYYYY. no one deserves this kind of “service”
Wish I had a ZEROOOOO star option! This place needs to be SHUT DOWN!! I cannot even begin to explain what a scam this place seems like. They been taking out $140 and up EVERY week. I said i want it cancelled ill go somewhere else and they …
I actually am giving them to high of a rating! I will NEVER use this company again! And My advice to anyone looking for good but inexpensive car insurance don’t walk away, RUN! RUN AWAY AS FAST AS YOU CAN!
If you want great insurance, outstanding customer service, helpful insurance representatives…PLEASE!!! Get insurance somewhere else!!! One of the worst insurance companies I have dealt with. Giving them one star…is being too generous!
Every time I try to make a payment , I CANNOT LOG IN to actually make the payment. As a result my payment has been late every time. I’ve only had this insurance company for two months, and I am HIGHLY DISPLEASED with thIS service. It makes me wonder how they do business at all….
Got into a minor car accident. I reported to the company, and its been a awful experience trying to resolve the issues. Cant seem to gey trew. This is not a good company. And on top of that they charge $5 to make a payment online ? Like really !!!!!?? Makes no freken sense. Why do i have to pay a fee to pay my ins policy
Worst insurance company my boyfriend got into a car accident on Thanksgiving and they have only called one time everytime I try calling the lady whose supposed to be taking care of our claim she never anwsers and customer service are rude. After we get everything taken care of we’re definitely looking for a difference insurance
So, far…every review is spot on. I call customer service to find out when bill is due. I knew immediately that this guy would not be able to help. His English was incorrect, he didn’t know how to do anything to help me, put me on …
Worst customer service ever! I have been hung up on numerous times. I have been trying to call for 2 months to change my address and remove a vehicle from my policy but can’t get a hold of anyone. I’m looking for another insurance provider. This company is the worst.
Only get if you can’t afford something better. Get as last resort only.
Bad customer service and very bad online payment. I keep calling them to get a physical copy of my proof of insurance but they keep sending me a PDF of it. I pay $65( not for full coverage) plus a $5 third party processing fee Will switch once I can.
The worst insurance company ever. Please avoid this company at all cost. No one there knows anything about your policy, all they do is transfer you around. When the time comes that you start to have car issues, they hesitate to help you with anything.
The only thing they care about is your money. I had a accident and I called 7 times about 30mins to them, but nobody answered me. But each month they ask me to pay the insurance. For your safety, don’t buy the insurance from this company. If there is zero point, I will give them zero point.
I wish I could give it less than 1 star, I had a two cars in my policy we recently acquired another car so we took one out of the policy and added the new car, they told me my payments were going to remain the same $246.47 and i was just …
I just became a customer with them and they put a hold on my account for 4 days and the payment still hasn’t gone through and the hold was taken off. I was informed it takes 4 days to process a payment, but he couldn’t explain why the hold …
Worse company ever! I was in an accident that was not my fault a car turned infront of me my Adjuster: Steve McKinley took my statement and without checking the other persons car sends me a letter that the accident is 100% my fault and told …
Horrible company!! I had to give it a one star but if I could I would give it -5, this company is a joke. I changed to State Farm and I’m only paying $40 more than what I was paying here and it’s so worth it, I do don’t know why I waited so …
I’ve asked for a declaration page and/or letter of experience three times now. Each time they promise to e-mail this document of proof of insurance within 24-48 hours. It’s now been two weeks and I’m still asking for this document to provide to my new insurance company.
12/21/16: Once again, I received my bill, my regular payment of $79.85 was listed as the amount due for 12/28/16. However, the Mininum Due says $91.85, with NO EXPLANATION!! These people make me SICK TO MY STOMACH!! CONTACT GEICO (or …
HORRIBLE INSURANCE!!! I just signed up with them this month and already being hassled with “late fees” due to I paid my insurance on the 10th day of the grace period. Spoke to “Flo” who was so rude and had an attitude, he said that I had to …
The worst insurance company ever.
My contract with them has ended on 14 March, the renewed it without my permission and they took 153 dollars from my account. I called them many times( long …
This is the worst insurance to have. They don’t do what they are suppose to do and then charge you late charges for there mess up then don’t give you the credit for it. Cancell your insurance they charge you for that to I don’t even want to …
If I could rate them lower i would. I got multistage through Freeway ins broker. On Feb 2nd 2015 made all my payments for the year before Nov 2015 my policy expired on Feb 6th 2016 I renewed with another company on Feb 2nd 2016. In March I …
This company is a scam. They work with Multistate insurance services another scam. I called Multistate and after rejecting thier quote they seem to think I have a policy with them that’s now gone to collections. I never signed anything or …
I was forced to give at least one star. When I called to file a claim, Mr. Martinez in San Diego asked me who’s fault it was. His in my opinion, I replied. He then informed me that I did not need to call… My heart sunk into my stomach. …
Horrible experience! I’m still waiting for my reimbursement check to come in the mail! It’s been over a month since I’ve cancelled my policy. I do not recommend this insurance to anyone. Customer service is always giving me different information when I call about the status of my check.
This in insurance. Is w they send the bill always late when 2 days of expire date, If paid with bill payment from the bank, they cash the check late and take 4 or 5 days to the bank deliver the check to them ,when normally take 2 …
This company was a waste of time! I got into an accident on August 19th, at first the company said that they would pay $2600 in damages. My vehicle was towed to one of their collision shops, and the estimate went up to $3800. The company …
By far the worst insurance company I’ve seen.
They sure know how to rob there customers. Was given misleading information not by one but two of there unprofessional employees they say anything to get your …
Today I tried to pay my insurance… they dropped me no warning…my policy was supposed to be renewed today so I cannot drive. Apparently they won’t be doing business with Washington state and wont do monthly payments further. A heads up …
It’s very bad company! They don’t provide customer service at all!! They can easily steal your money!!!! No response for the email or call!
Please people avoid this company!!!! They are scum!!! If I can put zero !!! I …
If there was a way to give them and minus 5, I would do it at this point! We have been trying to file a claim with these jerks for a week now for a fender bender and we can get anyone to call us back. I was told, we would here from a …
I submitted my claim to the company 4 days ago, have called multiple times since I initially submitted my claim, still haven’t heard from them. My guess is this will only get worse. Still pissed off that the dealership where I bought my car …
Annoyed after over 5 visits to US Agencies, to the DMV and another insurance company to prove there were never an accident on my record. This company refused several doc they instructed me to retreivel ( with costs).It is obvious they do …
They are so expensive. I canceled my plan and switched to geico that very next month. I paid the huge joining fee plus the cost of insurance for that month and after switching insurance agencys I recieved a bill in the mail. When I called …
This is the worst insurance company to deal with. They are slow and incredibly hard to get a hold of. Had an accident with one of their insured in February caused by them. They totaled my car and now 3 months later still waiting on the …
Google should really add the ZERO Stars option.First off. Freeway insurance stiffed me by insuring me with this company, the worst company that I have ever been with. They are downright rude and difficult to deal with. They charged my card, …
They get an overall 2 from me, sometimes I get helpful agents sometimes Idon’t. However for the most part they are always quick with taking my payment over the phone for my insurance and I do like they offer me low insurance for full coverage and I have three tickets on my license.
They take forever to contact you after a car accident. They never return phone calls. I am currently waiting to be helped on my claim. The other driver’s insurance company contacted me three times before Multi-State called me. I wonder what …
Signed up through an insurance broker here in WA state Jan 28. I set up for automatic withdrawal for my policy each month. They are supposed to take out the payment the 27th of every month. February’s payment did not get deducted out my …
Easily one of the worst companies I’ve worked with. Majority of the employees are rude, and have no idea which department is in charge of what! LONG wait times, nobody returns calls or requests. My claim was inputted incorrectly which has …
Definitely the worst insurance company! Do not recommend to anyone! Their scammers and fail to provide accurate information for their own benefit. As soon as my year is up their being cut off. Not to mention the customer service reps I’ve dealt with suck and have a hard time explaining anything. So disgusted with their service!
The worst customer service I dealt with in long time. Eric and his supervisor David. They lied about information the were given. Changed my rate after I requested a change of mailing address. Not my physical address. I went through cost u …
I switched to this insurance because I am temporarily in a financial bind due to a lay off but, I had to have insurance. This company was found for me by a local insurance agency that helps people find the best deal. I previously had …
Worst customer service!!. Stephanie the “supervisor” did not help me whatsoever. I called to complain about a late fee that they were charging me. I’m always on time with my payments and the payment for December happened to hit on Christmas …
Worst customer service I have ever had with an insurance company. They refused to change my due date to the 1st of the month so I cancelled my insurance a week after I had made a payment. Instead of refunding what they owed me though they …
Someone hit my car and they blame me for it !!! Saying i had no proof i sent they all the evidence they needed and was told to pay my deductable like really. The information i sent to the other insurance handled my claim perfectly. You …
I am so disgusted that I gave this company a single penny of my money. Every time I called I was treated rudely and have been hung up on. I went to make a payment one month and found out they canceled my policy because THEY lost my …
I am a broker with Multi-State at an independent agency. Don’t be scared with all these one star reviews. For the many years I’ve been working with them I have received nothing but great service. Of course this is through a brokers point of …
Would give zero stars if I could. Cancelled my insurance and three months later they are still charging me. They make it so hard to cancel your insurance. Spent 45 minutes on the phone just now getting bounced around trying to cancel. Their …
Deserves negative stars. The absolute worst company I have ever dealt with in my life. I am almost positive it is a scam because they change the date that your bill is due arbitrarily to get customers to pay extra money every month. Good …
Terrible, I can see why it has 2 stars. You call and they give you so many reasons why they can’t help you! You ask to speak to a manager and they say there isn’t one available! I absolutely hate this company, do yourself a favor and pay a little more for insurance because going through this stress is just not worth it! AVOID
(Translated by Google) Lousy service not recommended
(Original) …
(Translated by Google) Very good insurance company
(Original)
Muy buena compañia de seguros
(Translated by Google) Before getting a policy with this company, better read all the comments, …
(Translated by Google) I just spoke and a very rude man who didn’t even want to help me and there was no one to help me so I stayed the same with my questions …
(Translated by Google) It’s a damn insurance scam, they steal your money and they don’t even respond to you …
(Translated by Google) Terrible Service I do not recommend this Insurance, I regret it at the moment that I thought to do it for my car and supposedly I have an Insurance that covers all damages but it is not like that….. I am lacking in …
(Translated by Google) I bought my policy and after a month they canceled it and when I asked why they told me that my information about my loss was false and that they can’t renew my policy. Then they call me with another policy and that I …
(Translated by Google) I had multi-state insurance but I already switched to another company because they seem to me to be cheats. I like to pay for the whole year and it turns out that a month before the policy expired they sent me a …
Great company
Good rates
Terrible customer service.
Customer service is disgusting
The WORST!!!!!!!! company ever
Too bad customer service
Terrible
😊😊😊 …
Never can reach anyone
Good insurance company
Friendly and helpful staff.
Horrible customer service over the phone
Good!
Worst insurance ever
Stay away from this scam of a company
🤮 Everything is bad not only the website. …
There rude and very slow terible service.
Horrible don’t know what they r doing
They’re very helpful and professional
Scammed me out of 1600 dollars
Fair prices.., more than 2 years..no problems..
They gave me great customer service.
It’s ok but they charge you to pay them your money.
Danny Guitierrez Insurance Company to me is number one for the Inland Empire
They just want your money don’t waste your time go somewhere else.
No benefits of staying with this insurance they’re not helpful at all. I guess that’s why they’re cheap
Is not available to get any information…no esta aviliable para obtained informacion……
If you have any problems the website dont provide any emergency phone number to help you on the road.
I dont recomend this to nobody!!!! Had an accident and its already been three weeks,looks like itl take months
Fast and affordable rates. I highly recommend it if you want professional services and inexpensive monthly payments!
Horrible website and since they were sold there web developers don’t know how to fund dead links. Get it together.
Stay away. The worst insurance company I’ve ever dealt with and now I’m stuck with them. UGHHHHH!!!!!
I don’t know when I needed my roadside assistance I could not get through said office hours and was closed
Please don’t waste your time nor money with this company, Their process and customer service are beyond horrible! Please Don’t!!
Every month they have an excuse as to why my bill is more than the quote… I’m done with them…. their customer service sucks
The customer service department made me change insurance companies. Horrible.
Never had any problems with the company. Website could use some work though
Worst insurance company ever, from taking money to not letting their customers know they changed their office location (terrible customer service)….
Worst insurance company ever I submit my claim for two weeks without any reply without any response I don’t recommend this company to anyone
They are easy to deal with it. Very nice people sends me a bill every month cheap as hell and good service
I want a civil suite against them i found out another about them please contact me everyone don’t let them do this to us please contact me moremoneyleah@gmail.com I have a lot a information for your guys about this scam place
Horrible horrible horrible. I have been having problem with them for months regarding late fees and dues (which the policy seems to change with every different person I talk to). They do not know how to deal with their customers and their target market.
Customer service always seems to have an attitude. They transfer me from one department, put me on hold and then slide me to another department. I find it ironic they canceled my policy without notice and THEY’RE the ones with the attitude.
Bad experience with this insurance company . Bad customer service can’t get of hold of them . Dint sent me my insurance policy number just started and I hate this insurance company .there incompetent people .
Very very very bad company they stole over $500 from me it was it a scam they told me to pay on a specific date that we set up on an appointment and canceled my insurance 2 days before I paid a day early and want to charge me a fee for …
Do not go with this insurance they will take your money and cancel policy – said they never received under writing papers – but have PROOF IN MY EMAIL I SENT NOT 1X BUT 2X !!!!
Worse Insurance don’t spend your money
I switched to geico full coverage same price
Not worth a dime with multi state insurance …
This company is absolute garbage. Do not be fooled. They will slam you with a whole bunch of hidden fees. And every month your bill will raise a couple of dollars . Very unprofessional and unorganized.
There a big rip off they don’t tell you the correct dates when your bill is due then cancel your policy then make you pay more money to reinstate it I’m SUING plus it’s been less then a month and there trying to get 900 dollars out of me if that’s the case I would’ve went else where !
THESE PEOPLE ARE THE WORST!!!! I RECENTLY GOT THIS INSURANCE MY BILL WENT FROM 78 TO 111 TO 129 TO 149 IN 2 MONTHS!!!!! AND THEN THEY TELL ME IF I WANT TO CANCEL I HAVE TO PAY A FEE. THEN I WANTED TO ADD ANOTHER CAR AN THEY TELL ME I HAVE …
I’ve never left a review before, I feel the need to let people know how horrible this insurance is, quick to take your card details but take ages trying to get things handled accordingly, don’t do it.
I take it back. this is a terrible is a terrible insurance company… bad customer service and unfair policies rate… I won’t get into details but trust me when I say try mercury or state farm
This is the worst insurance company in the world do not waste your time money or energy they will cover nothing they will do everything to get out of any kind of claim horrible company part of Freeway Insurance another horrible company stay the heck away pay 40 bucks more a month and get quality coverage
I’m giving this company 1 star because it wouldn’t let me give zero. Worst company I ever dealt with. Tried to cancel policy and I was forwarded to other people 13 times. 2 hours later I hung up and just took aspirins!
If I could put – stars I would people these type of insurances are scams got in a solo car accident since February my adjuster was horrible named kenia could never contact her would leave messages and messages and probably only contacted …
One of the worst companies to get insurance. Back in February I went to get my front bumper worked on and discovered yesterday my policy went up due to them claiming I had an accident and I have 5 points on my driving record because of the lack of intelligence worker’s in the claims department
Worst insurance ever! All the staff I dealt with is very unfriendly, they also act like if they were doing you a favor. Literally the only time that they bother to call you is when they try to collect non-existent bills.
They are the worse insurance company I ever had, if something happens to you they don’t answer calls and they don’t have any office where you can go. I do not recommend their services to anyone.
Horrible customer service. Had me on hold for ages and could not give me any info about my monthly fees and could not change my address info, I am currently looking for another insurance company.
Just came to the actual “office”. It doesn’t even exist!!! the photos/location presented are the janitor room for a hotel. I even went in and asked. DO NOT GIVE THESE PEOPLE YOUR MONEY!!
WORST INSURANCE EVER!!! They keep you on hold for 45-60 min every time you call. Their employees are unfriendly and unhelpful. I could go on and on about my terrible experiences but fact is that you don’t wanna go here. Anywhere else is better!
Poor everything. If I could do negative stars I would. Worst experience ever! The worst thing about it is I am losing money due to their inability to communicate and follow through with helping and doing there job. Horrible!!!!! Do not sign with this company.
Worse insurance company out. Got into an accident a month ago and I have YET to hear from my adjuster. I call her at least 5 times a day and still nothing! Don’t sign up with this company.
I wish I checked here before giving them me card info! I’ve called to get information about cancelling twice and have gotten 2 different emails to send a cancellation notice to. I’ve been hung up on and spoken with very unprofessional reps. Run away from this insurance.
STAY AWAY FROM MULTI STATE!!!!!! i was promised my first discount wheni hit the age of 25 and i was promised a safe driver discount as well. none of it ever got to me ACTUALLY my insurance just kept going up. DO NOT USE MULTI STATE AT ALL.. STAYYYY AWAYYYY. no one deserves this kind of “service”
Wish I had a ZEROOOOO star option! This place needs to be SHUT DOWN!! I cannot even begin to explain what a scam this place seems like. They been taking out $140 and up EVERY week. I said i want it cancelled ill go somewhere else and they …
I actually am giving them to high of a rating! I will NEVER use this company again! And My advice to anyone looking for good but inexpensive car insurance don’t walk away, RUN! RUN AWAY AS FAST AS YOU CAN!
If you want great insurance, outstanding customer service, helpful insurance representatives…PLEASE!!! Get insurance somewhere else!!! One of the worst insurance companies I have dealt with. Giving them one star…is being too generous!
Every time I try to make a payment , I CANNOT LOG IN to actually make the payment. As a result my payment has been late every time. I’ve only had this insurance company for two months, and I am HIGHLY DISPLEASED with thIS service. It makes me wonder how they do business at all….
Got into a minor car accident. I reported to the company, and its been a awful experience trying to resolve the issues. Cant seem to gey trew. This is not a good company. And on top of that they charge $5 to make a payment online ? Like really !!!!!?? Makes no freken sense. Why do i have to pay a fee to pay my ins policy
Worst insurance company my boyfriend got into a car accident on Thanksgiving and they have only called one time everytime I try calling the lady whose supposed to be taking care of our claim she never anwsers and customer service are rude. After we get everything taken care of we’re definitely looking for a difference insurance
So, far…every review is spot on. I call customer service to find out when bill is due. I knew immediately that this guy would not be able to help. His English was incorrect, he didn’t know how to do anything to help me, put me on …
Worst customer service ever! I have been hung up on numerous times. I have been trying to call for 2 months to change my address and remove a vehicle from my policy but can’t get a hold of anyone. I’m looking for another insurance provider. This company is the worst.
Only get if you can’t afford something better. Get as last resort only.
Bad customer service and very bad online payment. I keep calling them to get a physical copy of my proof of insurance but they keep sending me a PDF of it. I pay $65( not for full coverage) plus a $5 third party processing fee Will switch once I can.
The worst insurance company ever. Please avoid this company at all cost. No one there knows anything about your policy, all they do is transfer you around. When the time comes that you start to have car issues, they hesitate to help you with anything.
The only thing they care about is your money. I had a accident and I called 7 times about 30mins to them, but nobody answered me. But each month they ask me to pay the insurance. For your safety, don’t buy the insurance from this company. If there is zero point, I will give them zero point.
This company needs to be shut down. I wish I would’ve read these reviews before trusting them with my money. …
I wish I could give it less than 1 star, I had a two cars in my policy we recently acquired another car so we took one out of the policy and added the new car, they told me my payments were going to remain the same $246.47 and i was just …
I just became a customer with them and they put a hold on my account for 4 days and the payment still hasn’t gone through and the hold was taken off. I was informed it takes 4 days to process a payment, but he couldn’t explain why the hold …
Worse company ever! I was in an accident that was not my fault a car turned infront of me my Adjuster: Steve McKinley took my statement and without checking the other persons car sends me a letter that the accident is 100% my fault and told …
Horrible company!! I had to give it a one star but if I could I would give it -5, this company is a joke. I changed to State Farm and I’m only paying $40 more than what I was paying here and it’s so worth it, I do don’t know why I waited so …
I’ve asked for a declaration page and/or letter of experience three times now. Each time they promise to e-mail this document of proof of insurance within 24-48 hours. It’s now been two weeks and I’m still asking for this document to provide to my new insurance company.
12/21/16: Once again, I received my bill, my regular payment of $79.85 was listed as the amount due for 12/28/16. However, the Mininum Due says $91.85, with NO EXPLANATION!! These people make me SICK TO MY STOMACH!! CONTACT GEICO (or …
HORRIBLE INSURANCE!!! I just signed up with them this month and already being hassled with “late fees” due to I paid my insurance on the 10th day of the grace period. Spoke to “Flo” who was so rude and had an attitude, he said that I had to …
The worst insurance company ever.
My contract with them has ended on 14 March, the renewed it without my permission and they took 153 dollars from my account. I called them many times( long …
This is the worst insurance to have. They don’t do what they are suppose to do and then charge you late charges for there mess up then don’t give you the credit for it. Cancell your insurance they charge you for that to I don’t even want to …
If I could rate them lower i would. I got multistage through Freeway ins broker. On Feb 2nd 2015 made all my payments for the year before Nov 2015 my policy expired on Feb 6th 2016 I renewed with another company on Feb 2nd 2016. In March I …
This company is a scam. They work with Multistate insurance services another scam. I called Multistate and after rejecting thier quote they seem to think I have a policy with them that’s now gone to collections. I never signed anything or …
I was forced to give at least one star. When I called to file a claim, Mr. Martinez in San Diego asked me who’s fault it was. His in my opinion, I replied. He then informed me that I did not need to call… My heart sunk into my stomach. …
I recently became a multi-state insurance and I hate it!!!!
I was promised a quote through freeway broker office to pay $95 for both my vehicles. …
Horrible experience! I’m still waiting for my reimbursement check to come in the mail! It’s been over a month since I’ve cancelled my policy. I do not recommend this insurance to anyone. Customer service is always giving me different information when I call about the status of my check.
This in insurance. Is w they send the bill always late when 2 days of expire date, If paid with bill payment from the bank, they cash the check late and take 4 or 5 days to the bank deliver the check to them ,when normally take 2 …
This company was a waste of time! I got into an accident on August 19th, at first the company said that they would pay $2600 in damages. My vehicle was towed to one of their collision shops, and the estimate went up to $3800. The company …
By far the worst insurance company I’ve seen.
They sure know how to rob there customers. Was given misleading information not by one but two of there unprofessional employees they say anything to get your …
Today I tried to pay my insurance… they dropped me no warning…my policy was supposed to be renewed today so I cannot drive. Apparently they won’t be doing business with Washington state and wont do monthly payments further. A heads up …
It’s very bad company! They don’t provide customer service at all!! They can easily steal your money!!!! No response for the email or call!
Please people avoid this company!!!! They are scum!!! If I can put zero !!! I …
If there was a way to give them and minus 5, I would do it at this point! We have been trying to file a claim with these jerks for a week now for a fender bender and we can get anyone to call us back. I was told, we would here from a …
I submitted my claim to the company 4 days ago, have called multiple times since I initially submitted my claim, still haven’t heard from them. My guess is this will only get worse. Still pissed off that the dealership where I bought my car …
Annoyed after over 5 visits to US Agencies, to the DMV and another insurance company to prove there were never an accident on my record. This company refused several doc they instructed me to retreivel ( with costs).It is obvious they do …
They are so expensive. I canceled my plan and switched to geico that very next month. I paid the huge joining fee plus the cost of insurance for that month and after switching insurance agencys I recieved a bill in the mail. When I called …
This is the worst insurance company to deal with. They are slow and incredibly hard to get a hold of. Had an accident with one of their insured in February caused by them. They totaled my car and now 3 months later still waiting on the …
Google should really add the ZERO Stars option.First off. Freeway insurance stiffed me by insuring me with this company, the worst company that I have ever been with. They are downright rude and difficult to deal with. They charged my card, …
They get an overall 2 from me, sometimes I get helpful agents sometimes Idon’t. However for the most part they are always quick with taking my payment over the phone for my insurance and I do like they offer me low insurance for full coverage and I have three tickets on my license.
They take forever to contact you after a car accident. They never return phone calls. I am currently waiting to be helped on my claim. The other driver’s insurance company contacted me three times before Multi-State called me. I wonder what …
Signed up through an insurance broker here in WA state Jan 28. I set up for automatic withdrawal for my policy each month. They are supposed to take out the payment the 27th of every month. February’s payment did not get deducted out my …
Easily one of the worst companies I’ve worked with. Majority of the employees are rude, and have no idea which department is in charge of what! LONG wait times, nobody returns calls or requests. My claim was inputted incorrectly which has …
Definitely the worst insurance company! Do not recommend to anyone! Their scammers and fail to provide accurate information for their own benefit. As soon as my year is up their being cut off. Not to mention the customer service reps I’ve dealt with suck and have a hard time explaining anything. So disgusted with their service!
The worst customer service I dealt with in long time. Eric and his supervisor David. They lied about information the were given. Changed my rate after I requested a change of mailing address. Not my physical address. I went through cost u …
I switched to this insurance because I am temporarily in a financial bind due to a lay off but, I had to have insurance. This company was found for me by a local insurance agency that helps people find the best deal. I previously had …
Worst customer service!!. Stephanie the “supervisor” did not help me whatsoever. I called to complain about a late fee that they were charging me. I’m always on time with my payments and the payment for December happened to hit on Christmas …
Worst customer service I have ever had with an insurance company. They refused to change my due date to the 1st of the month so I cancelled my insurance a week after I had made a payment. Instead of refunding what they owed me though they …
Someone hit my car and they blame me for it !!! Saying i had no proof i sent they all the evidence they needed and was told to pay my deductable like really. The information i sent to the other insurance handled my claim perfectly. You …
I am so disgusted that I gave this company a single penny of my money. Every time I called I was treated rudely and have been hung up on. I went to make a payment one month and found out they canceled my policy because THEY lost my …
I am a broker with Multi-State at an independent agency. Don’t be scared with all these one star reviews. For the many years I’ve been working with them I have received nothing but great service. Of course this is through a brokers point of …
Would give zero stars if I could. Cancelled my insurance and three months later they are still charging me. They make it so hard to cancel your insurance. Spent 45 minutes on the phone just now getting bounced around trying to cancel. Their …
Deserves negative stars. The absolute worst company I have ever dealt with in my life. I am almost positive it is a scam because they change the date that your bill is due arbitrarily to get customers to pay extra money every month. Good …
Terrible, I can see why it has 2 stars. You call and they give you so many reasons why they can’t help you! You ask to speak to a manager and they say there isn’t one available! I absolutely hate this company, do yourself a favor and pay a little more for insurance because going through this stress is just not worth it! AVOID