On hold for 30 minutes and counting….seriously! Call cannot be that important as the recording says. Question cannot be answered on their website or I would have gone there first.
Service sucks. Rude, ignorant. Which is expected from a bunch of inbreds. That is what works there, due to everyone getting their son, daughter, kissing cousin a job there. They are all related, somehow
Absolutely terrible customer service, inconvenient hours of operation, fees are charged for everything. They take advantage of the communities that they service and show no care for them.
I can’t believe that despite many people losing their jobs, they are still charging late fees. Terrible management, they don’t care about people at all.
The worst by far water company. The water is cloudy and tastes like rust. Wish I could chose another company cause this company sucks from every aspect .
We are struggling financially. Called to pay half and other half next pay. After paying half we get a shut off notice if the rest is not paid by 11-15-18. That is a day before payday.
These people are so nasty to deal with. They treat you like you are scum and they are perfect. Even if they are wrong they will always be right… there needs to be some reform with this office.
worst company ever , mega poor customer service . something need to be done , i don’t know a petition or something but they are big time rip off .mckeesport need to have its own water company
mawc SUCKS ………..DONT EVEN DESERVE 1 STAR
Taylor and Nancy were a great help when we went through a system error and had water shut off not only did they come same day to turn it back on but waived all the fees and sincerely helped us.
No one ever has information and can’t get it for you. They don’t keep a schedule. they aren’t worried about your service. Dealing with them is awful. No way a non government entity could stay in business doing things this way.
Water Main Break destroyed my house and I was told under an Immunity Clause they are not responsible for damages. It took over 2 HOURS for someone to get to my property. Get flood insurance! You are going to need it!
Rip off – needs to be investigated. Poor service, rude customer service agents, and extremely over priced. Glad we’re paying for someones new car via increases to our bills.
Lack of care for customers. Before a shutoff suppose to post a paper with a 48 hour notice. They will come out and shut you right off …so they can profit off the turn on fees. It’s a shame the way they conduct themselves.
After waiting 2 days for these people to check on my frozen pipes, they arrived and after 5 minutes gave me some BS reason of “how they dont do this” and “we cant do that” and did absolutely nothing. Also the lady on the phone has a horrible attitude/personality. These people are worthless
Rude customer service agents on phone. I try to tell them my current meter reading was the same as the last reading .First thing they asked me if I used any water since last reading.I told them my outdoor reader shows I used 8000 gallons since last reading and they said probably your meter is stuck. No need to say anymore. 😕 …
I am currently living at an apartment on Main Street within Mount Pleasant, no warning or indication of a “major upgrade” coming to their supposed very “sophiscated” system. This “very intricate and lengthy process” as I was told rudely on the phone came as a surprise and is reaching the 24 hour mark.
Ignorant employees who treat their customers as if they are a inconvenience to them .they have caused me property damage multiple different times and have refused to fix or repair any of it . Over priced , poor service , rude workers
If I could give 0 stars I would. They shut off our water with no notice after we didn’t schedule a meter change promptly enough then charged us $50 to turn it back on.
The lowest of slime.. worse company to deal with. Terrible service. Will find reasons to charge fees . And will try to shut water off even after Bill is paid for some fee they tacked on after… never dealt with such a crooked entity before.
Today I watched 4 trucks with 8 guys sit in a parking lot for over 2 hrs. The back hoe showed up then all 8 of them stood around and watched 3 totally new guys run the back hoe, direct it and run the dump truck. The original 8 disappeared …
I called the emergency # to find out why my water was off. I already assumed it was nonpayment because my landlady is supposed to pay water&sewage yet never does. So once again i had to pay the bill&a turn on fee. Whoever i spoke to couldnt …
We have been calling since we lost our water this morning again., And actually got through just now. They said they have no idea where it is, and haven’t even found it yet. Can you imagine. This is the 2nd time in a month in Meadowbrook …
This is what happens when you don’t have competition. This monopoly is absolutely terrible to work with. They shut off water without alerting their customers, Their wait times are forever, and they are jagoffs on the phone.
Lost my check. Charged me a late fee. Paid by phone, additional fee. Stopped payment on first check almost thre months later they find the check. Due to the stop payment they charge a 35.00 fee for not getting money they already got. …
Received my water bill via Mail in November, and the bill was due in October. I am forced to pay a late penalty of $1.32. What a load of bull….. They no longer waive penalty fees as of April apparently. What a poor system for citizens of Westmoreland County.
I paid $219.50 of my bill and then was sent a shut off notice for $20 then a $28.50 late fee because I still had a balance. I paid $162 then the next day it showed another late fee of $10. I am not sure how they get away with this. It is costing me more in sewage then it is is the water bill.
This business is a disgrace they have caused problems with my bank and my pharmacy that now refuse to do business with them and refuse 3rd party payments now .I’m so I’m done with them and this drama at Westmoreland County Water Authority …
Customer Service is horrible, They hang up phones on customers, and spend more time talking and joking with their fellow employess, Even supervisor does not return voicemail calls , Ive heard that their water is contaminated with lead and …
I paid good money for a tap in AFTER the price of a tap in doubled, hoping to get good service and clean water for my family. Is any of my hard earned money paid to MAWC ever going to be returned to me in the form of a reasonable service? …
This Business is a disgrace. Darlene Wano Testa had 2 guys come to my house in September 2018 that tampered with the insulation and with the water Regulator in the crawlspace due to water pressure issues and they did not put back the …
Worst customer service ever!!!! Not to mention the price of poor quality water. Also they’re money making snakes, they charge to make payments over the phone. They deliberately send the bills and few days before due date so you are stuck …
MAWC refuses to do more than patch the water lines in Leechburg. The line on Grant Ave has broke 5 times since April 2020. It’s AUGUST and it just broke again. They have no plan to replace the line, just keep patching it. Customer r service is awful. They treat you like it’s your fault the lines broke.
Called Emergency contact phone number x3 and was given the run around x3. Each time I called, I was told that they were working on a “skeleton crew,” and there was a water main break in a different location each time. I was told that I …
Paid residential bill in full late in the day on the due date. Always steep price btw. Didn’t refect payment till next day. 12 hours late if that. Ok late fee i get it. 10% of the whole bill. Not even a full day! Due immediately after …
There is a broken line on Ivanhoe Drive in North Huntingdon. The repair people spent over a hour in the street talking about it. They then turned off ALL the water without giving any notice so we could store some water. What happened to common courtesy? There are a lot of senior citizens on this street
Most unprofessional utility organization I’ve seen. They showed up at my residence, with absolutely no permission from me the property owner. They mailed no notice. No curtesy call to inform us of their work order for scheduled task. Just …
I have been without water since 1pm today due to water line break. We received no phone call. I was told by customer service at 4pm to call after 6pm for an update. At 7pm, I was told it would be fixed shortly. When I asked if water …
Don’t care about customers needs. They would not accept a partial payment. And shut my water off right before easter weekend knowing I couldn’t pay there over priced bill.I have 2 kids and would have had the rest of money the next week. Now …
I had been stuck as a customer for 25 years with these guys and finally breaking free. It was my most expensive utility. I also feel through the years they hid alot of information. Even going out they are claiming I never left a deposit. …
They shut my water off on the wrong date I had more than a week to pay and they just came out and shy it off. Then they tried to charge me 150 dollars to turn it back on. They were in the wrong in the first place!!!! …
Paid my bill at one of their local “agencies” that take payments. Most are local banks as this was. Payment was made before due date but a week later I get a late notice and fee. Spoke to a customer service rep the day I received the …
They supposedly have an automated system to pay your bill via credit/debit card over the phone BUT you still have to be put on hold for 15+ minutes before you’re allowed to use it.. if you rent, the water is under your landlords name so you …
I have been without water for 4 days. There are 4 people with out water on my street for 2 days. When I talk to the water company they were so rude! Got a plumber to prove my pipes are not frozen. Been tell the water company it is on their …
They have a job to provide good quality service to the residents that reside within their jurisdiction. When problems arise they take care of it immediately and do a good job in caring for the citizens and their well being. Just because …
If I could give this place 0 stars that would be great. The women I spoke with had terrible attitudes. They could not help work anything out for the bill with a 10 month old in the home after a job loss. This company should be shut down. …
The water company came out two days ago for repairs and shut our water off without warning. Two days later and we still have brown water and was told yesterday that there was nothing they could do. Called again today because there is a …
I think they are way to high in price. We haven’t had clean drinkable water in almost three weeks. I wake up to NO water again. And once again no notice. I have a 4 year old and a fiance that is disabled. I have no way to get to a water …
I’ve been waiting 4 months for them to come and repair my shutoff valve at the curb so I can replace my shutoff valve in my house. Called numerous times and they say we’ll be there sometime but no one ever shows up. I’ll bet if I don’t pay my bill and they have to shut my water off the repair would be done pronto. How sad.
While working on a road below mine,they decided to drive up my road park in my yard, tore up the grass because it was raining. Then decided to toss their unfinished lunch into my yard!!!!!!!! Lazy and disrespectful!!!!
Called because of a ruptured supply line which required the water to be turned off. The crew came out but couldn’t find the water shut-off. They said they would be back the next day. …
They really had me on hold. Like I have two kids my water is off and I have everything paid up my landlord needs to talk to sewage ppl. But I don’t get why they couldn’t help knowing that I will be without water for a whole weekend.
I have numerous properties in Westmoreland county, any property with water and sewage from MAWC i have nothing but issues with. They have cost me thousands ($20k+) in damages from a water main break at one property to which they claimed …
How many people would be interested in an organized protest? Pay utilities in a number of areas of the US and MAWC is by far the worst. Something needs to be done. Bill dated on the 25th of the month. Due 15 days later on the 10th of the following month. Shutoff notice with $10 fee added on 25th. One month later.
In December 2021 MAWC repaired two water main breaks on my property. One in the front yard, the other under my paver driveway. It took 7 months and many emails to MAWC to restore the property. After repairs were completed, the property is …
Water authority dug up my yard to connect the neighbors water and left my yard with a minimum of one thousand dollars damage and mess. Please repair the property damage immediately. After a few phone calls and some time on hold, I was …
MAWC, a private water and sewer monopoly, did refuse to turn water off knowing it would cause me damages. They said by law they need to send a termination notice. They sent a termination notice, then did nothing, they sent another …
Now I see why they have such bad ratings! I was out of town (thought I paid before leaving town) and the bill wasn’t even 10 days late but they sent a Certified Shutoff Letter, and charged me for that in addition to the late fee. Talk …
Had one of their reps trying to get into my basement without a last name or credentials. I did not let him in. They came back and trashed my yard. Shut off my water AGAIN without warning…all for the house next door that’s being sold. …
See Tribune Review article from 11/17/22 according to MAWC, the water “won’t cause immediate harm” but according to the article, the chemicals in the water can cause cancer. On top of that, the water is expensive.( Read the article for yourself, but that was my understanding after reading about a recent event/incident)
They called my cellphone this morning, but I don’t have an account under my name. I called back and I tried updating them with the number of the person who the actual account is under (my former landlord), and the customer service …
Charged me money the previous house owner left on his account. Told me to pay his bill or my water getting shut off. $200 dollars for water I didn’t use. And charged me a late fee because HE didn’t pay. An abuse of power going on here!!!!!! Needs to not be a privatized business, but rather a regulated sector of local government.
Zero options to automate a monthly payment. They send a generic notice saying your bill is late and may be shut off, no time frame listed… add late fees and another $10 to generate a shut-off notice the bill is now $22 more than last …
Horrible!!!
Terrible customer information
Very high in price
Fly by night crooks
Absolutely horrible. Corrupt.
Horrible customer service. Website never works. Trash.
I wish I could give it less than one star.
This company takes advantage of its customers with over pricing!
This place is more worthless than the Steelers defense this year
Taking advantage!! Penalties, over pricing, poor quality…etc etc.
I wish I could cancel my water. This place is the worst.
Bill’s are getting ridiculous. Crazy to be charged so much for a necessity.
Horrible product and service. Like drinking pool water!
Horrible. 3 breaks in 2 months same area. Like 3rd world country service.
For emergency, call so you can get an answering machine taking you around in circles.
I put a 1 star because it wouldn’t let me put 0 stars! Terrible company overall
On hold for 30 minutes and counting….seriously! Call cannot be that important as the recording says. Question cannot be answered on their website or I would have gone there first.
Consistently rude with poor customer service. A problem that has persisted for years. Shocking nothing has ever been done about it.
Very rude over priced and have no compassion for older adults on a fixed income.
The Customer Service has always been very good, no complaints! They have always worked with me if I needed them too.:)
Service sucks. Rude, ignorant. Which is expected from a bunch of inbreds. That is what works there, due to everyone getting their son, daughter, kissing cousin a job there. They are all related, somehow
Any company with this amount of negative ratings needs to be investigated
Absolutely terrible customer service, inconvenient hours of operation, fees are charged for everything. They take advantage of the communities that they service and show no care for them.
sent me a cut-off notice ever month even after I paid the bill’s then call me a lier over the phone
Overpriced for poor service, plus they send you a bill so you receive it the day it is due and are forced to pay the late payment amount. Dispicable.
I can’t believe that despite many people losing their jobs, they are still charging late fees. Terrible management, they don’t care about people at all.
The worst by far water company. The water is cloudy and tastes like rust. Wish I could chose another company cause this company sucks from every aspect .
im not sure what everyone is bitching about. everytime I call i get good service. pay your bill on time & you wont have any issues
We are struggling financially. Called to pay half and other half next pay. After paying half we get a shut off notice if the rest is not paid by 11-15-18. That is a day before payday.
Carcinogenic water and surly telephone reps.
These people are so nasty to deal with. They treat you like you are scum and they are perfect. Even if they are wrong they will always be right… there needs to be some reform with this office.
worst company ever , mega poor customer service . something need to be done , i don’t know a petition or something but they are big time rip off .mckeesport need to have its own water company
mawc SUCKS ………..DONT EVEN DESERVE 1 STAR
The water is shut off on Wall Avenue in the 400 block, No notice was provided that they were going to shut water off .
Taylor and Nancy were a great help when we went through a system error and had water shut off not only did they come same day to turn it back on but waived all the fees and sincerely helped us.
No one ever has information and can’t get it for you. They don’t keep a schedule. they aren’t worried about your service. Dealing with them is awful. No way a non government entity could stay in business doing things this way.
Water Main Break destroyed my house and I was told under an Immunity Clause they are not responsible for damages. It took over 2 HOURS for someone to get to my property. Get flood insurance! You are going to need it!
Rip off – needs to be investigated. Poor service, rude customer service agents, and extremely over priced. Glad we’re paying for someones new car via increases to our bills.
Lack of care for customers. Before a shutoff suppose to post a paper with a 48 hour notice. They will come out and shut you right off …so they can profit off the turn on fees. It’s a shame the way they conduct themselves.
As single person I so enjoy paying $84 a month .Ya!! 84 . For 1k gallons and a fixed $62 for sewer .
After waiting 2 days for these people to check on my frozen pipes, they arrived and after 5 minutes gave me some BS reason of “how they dont do this” and “we cant do that” and did absolutely nothing. Also the lady on the phone has a horrible attitude/personality. These people are worthless
Rude customer service agents on phone. I try to tell them my current meter reading was the same as the last reading .First thing they asked me if I used any water since last reading.I told them my outdoor reader shows I used 8000 gallons since last reading and they said probably your meter is stuck. No need to say anymore. 😕 …
I am currently living at an apartment on Main Street within Mount Pleasant, no warning or indication of a “major upgrade” coming to their supposed very “sophiscated” system. This “very intricate and lengthy process” as I was told rudely on the phone came as a surprise and is reaching the 24 hour mark.
Ignorant employees who treat their customers as if they are a inconvenience to them .they have caused me property damage multiple different times and have refused to fix or repair any of it . Over priced , poor service , rude workers
If I could give 0 stars I would. They shut off our water with no notice after we didn’t schedule a meter change promptly enough then charged us $50 to turn it back on.
The lowest of slime.. worse company to deal with. Terrible service. Will find reasons to charge fees . And will try to shut water off even after Bill is paid for some fee they tacked on after… never dealt with such a crooked entity before.
Today I watched 4 trucks with 8 guys sit in a parking lot for over 2 hrs. The back hoe showed up then all 8 of them stood around and watched 3 totally new guys run the back hoe, direct it and run the dump truck. The original 8 disappeared …
I called the emergency # to find out why my water was off. I already assumed it was nonpayment because my landlady is supposed to pay water&sewage yet never does. So once again i had to pay the bill&a turn on fee. Whoever i spoke to couldnt …
We have been calling since we lost our water this morning again., And actually got through just now. They said they have no idea where it is, and haven’t even found it yet. Can you imagine. This is the 2nd time in a month in Meadowbrook …
This is what happens when you don’t have competition. This monopoly is absolutely terrible to work with. They shut off water without alerting their customers, Their wait times are forever, and they are jagoffs on the phone.
Lost my check. Charged me a late fee. Paid by phone, additional fee. Stopped payment on first check almost thre months later they find the check. Due to the stop payment they charge a 35.00 fee for not getting money they already got. …
Received my water bill via Mail in November, and the bill was due in October. I am forced to pay a late penalty of $1.32. What a load of bull….. They no longer waive penalty fees as of April apparently. What a poor system for citizens of Westmoreland County.
I paid $219.50 of my bill and then was sent a shut off notice for $20 then a $28.50 late fee because I still had a balance. I paid $162 then the next day it showed another late fee of $10. I am not sure how they get away with this. It is costing me more in sewage then it is is the water bill.
This business is a disgrace they have caused problems with my bank and my pharmacy that now refuse to do business with them and refuse 3rd party payments now .I’m so I’m done with them and this drama at Westmoreland County Water Authority …
Customer Service is horrible, They hang up phones on customers, and spend more time talking and joking with their fellow employess, Even supervisor does not return voicemail calls , Ive heard that their water is contaminated with lead and …
I paid good money for a tap in AFTER the price of a tap in doubled, hoping to get good service and clean water for my family. Is any of my hard earned money paid to MAWC ever going to be returned to me in the form of a reasonable service? …
This Business is a disgrace. Darlene Wano Testa had 2 guys come to my house in September 2018 that tampered with the insulation and with the water Regulator in the crawlspace due to water pressure issues and they did not put back the …
Worst customer service ever!!!! Not to mention the price of poor quality water. Also they’re money making snakes, they charge to make payments over the phone. They deliberately send the bills and few days before due date so you are stuck …
MAWC refuses to do more than patch the water lines in Leechburg. The line on Grant Ave has broke 5 times since April 2020. It’s AUGUST and it just broke again. They have no plan to replace the line, just keep patching it. Customer r service is awful. They treat you like it’s your fault the lines broke.
Twice a month I won’t have water, or the water is dirty.
Yup full of iron oxide, dirt, and lead
Called Emergency contact phone number x3 and was given the run around x3. Each time I called, I was told that they were working on a “skeleton crew,” and there was a water main break in a different location each time. I was told that I …
Paid residential bill in full late in the day on the due date. Always steep price btw. Didn’t refect payment till next day. 12 hours late if that. Ok late fee i get it. 10% of the whole bill. Not even a full day! Due immediately after …
There is a broken line on Ivanhoe Drive in North Huntingdon. The repair people spent over a hour in the street talking about it. They then turned off ALL the water without giving any notice so we could store some water. What happened to common courtesy? There are a lot of senior citizens on this street
Most unprofessional utility organization I’ve seen. They showed up at my residence, with absolutely no permission from me the property owner. They mailed no notice. No curtesy call to inform us of their work order for scheduled task. Just …
I have been without water since 1pm today due to water line break. We received no phone call. I was told by customer service at 4pm to call after 6pm for an update. At 7pm, I was told it would be fixed shortly. When I asked if water …
Don’t care about customers needs. They would not accept a partial payment. And shut my water off right before easter weekend knowing I couldn’t pay there over priced bill.I have 2 kids and would have had the rest of money the next week. Now …
I had been stuck as a customer for 25 years with these guys and finally breaking free. It was my most expensive utility. I also feel through the years they hid alot of information. Even going out they are claiming I never left a deposit. …
They shut my water off on the wrong date I had more than a week to pay and they just came out and shy it off. Then they tried to charge me 150 dollars to turn it back on. They were in the wrong in the first place!!!! …
Paid my bill at one of their local “agencies” that take payments. Most are local banks as this was. Payment was made before due date but a week later I get a late notice and fee. Spoke to a customer service rep the day I received the …
They supposedly have an automated system to pay your bill via credit/debit card over the phone BUT you still have to be put on hold for 15+ minutes before you’re allowed to use it.. if you rent, the water is under your landlords name so you …
I have been without water for 4 days. There are 4 people with out water on my street for 2 days. When I talk to the water company they were so rude! Got a plumber to prove my pipes are not frozen. Been tell the water company it is on their …
They have a job to provide good quality service to the residents that reside within their jurisdiction. When problems arise they take care of it immediately and do a good job in caring for the citizens and their well being. Just because …
If I could give this place 0 stars that would be great. The women I spoke with had terrible attitudes. They could not help work anything out for the bill with a 10 month old in the home after a job loss. This company should be shut down. …
The water company came out two days ago for repairs and shut our water off without warning. Two days later and we still have brown water and was told yesterday that there was nothing they could do. Called again today because there is a …
I think they are way to high in price. We haven’t had clean drinkable water in almost three weeks. I wake up to NO water again. And once again no notice. I have a 4 year old and a fiance that is disabled. I have no way to get to a water …
I think the municipal authority is pretty good here.
I manage the physical plant at the laboratory where I work and we use a lot of …
I’ve been waiting 4 months for them to come and repair my shutoff valve at the curb so I can replace my shutoff valve in my house. Called numerous times and they say we’ll be there sometime but no one ever shows up. I’ll bet if I don’t pay my bill and they have to shut my water off the repair would be done pronto. How sad.
While working on a road below mine,they decided to drive up my road park in my yard, tore up the grass because it was raining. Then decided to toss their unfinished lunch into my yard!!!!!!!! Lazy and disrespectful!!!!
Called because of a ruptured supply line which required the water to be turned off. The crew came out but couldn’t find the water shut-off. They said they would be back the next day. …
They really had me on hold. Like I have two kids my water is off and I have everything paid up my landlord needs to talk to sewage ppl. But I don’t get why they couldn’t help knowing that I will be without water for a whole weekend.
I have numerous properties in Westmoreland county, any property with water and sewage from MAWC i have nothing but issues with. They have cost me thousands ($20k+) in damages from a water main break at one property to which they claimed …
How many people would be interested in an organized protest? Pay utilities in a number of areas of the US and MAWC is by far the worst. Something needs to be done. Bill dated on the 25th of the month. Due 15 days later on the 10th of the following month. Shutoff notice with $10 fee added on 25th. One month later.
I had to visit them because my landlord closed the account without notice. They were very polite people and actually care about my case
In December 2021 MAWC repaired two water main breaks on my property. One in the front yard, the other under my paver driveway. It took 7 months and many emails to MAWC to restore the property. After repairs were completed, the property is …
Water authority dug up my yard to connect the neighbors water and left my yard with a minimum of one thousand dollars damage and mess. Please repair the property damage immediately. After a few phone calls and some time on hold, I was …
MAWC, a private water and sewer monopoly, did refuse to turn water off knowing it would cause me damages. They said by law they need to send a termination notice. They sent a termination notice, then did nothing, they sent another …
Now I see why they have such bad ratings! I was out of town (thought I paid before leaving town) and the bill wasn’t even 10 days late but they sent a Certified Shutoff Letter, and charged me for that in addition to the late fee. Talk …
Had one of their reps trying to get into my basement without a last name or credentials. I did not let him in. They came back and trashed my yard. Shut off my water AGAIN without warning…all for the house next door that’s being sold. …
We had a leaking water meter and received great customer service. Everyone was polite and the problem was fixed quickly.
See Tribune Review article from 11/17/22 according to MAWC, the water “won’t cause immediate harm” but according to the article, the chemicals in the water can cause cancer. On top of that, the water is expensive.( Read the article for yourself, but that was my understanding after reading about a recent event/incident)
They called my cellphone this morning, but I don’t have an account under my name. I called back and I tried updating them with the number of the person who the actual account is under (my former landlord), and the customer service …
Charged me money the previous house owner left on his account. Told me to pay his bill or my water getting shut off. $200 dollars for water I didn’t use. And charged me a late fee because HE didn’t pay. An abuse of power going on here!!!!!! Needs to not be a privatized business, but rather a regulated sector of local government.
Zero options to automate a monthly payment. They send a generic notice saying your bill is late and may be shut off, no time frame listed… add late fees and another $10 to generate a shut-off notice the bill is now $22 more than last …