I can’t ever get anyone to answer the dang phone. I was on hold forever, and called back several times, only to be out on hold again. Bad customer service for sure.
One star it s too much for them but google at least let you to put one , they dont deserve that star either , bad water and the worse we ve to be stuck in here.
So very unprofessional. Driving with the doors half open.. music so load I can hear it in my house. I expect this from my Neighbors kids not someone from Municipal Operations….ridiculous.
WORST COMPANY EVER. THEY KEEP CHARGING ME ALOT OF FEES I HAVE BEEN PAYING $400 -$500 EACH MONTH DUE TO FEES THAT THEY COME UP WITH IM REALLY IRRATE WITH THIS COMPANY. SERIOUSLY NEED TO PUT AN END TO THIS. HOW CAN WE FIX THIS PROBLEM IS THERE ANY OTHER COMPANY ICAN SWITCH TOO UGH!! ANYONE??
Thieves absolutely awful. Lonnie Wright is the biggest crook and scam artist in Texas. I hate how this process is managed and we are locked in without the flexibility to hold them accountable
Simply the best operator in the Houston area. People complaining about fees, cost, water quality and the like have no idea what MOC actually does. They need to complain to their city or MUD board, MOC maintains the district, handles billing, and reads the meters.
BIG fee robbery especially the LSGW/SJRA charges. The website has old fee info and is impossible to find important info such as when is the next public board meeting and what does LSGW mean. New digital meters at street just installed so efficiency pending. Too many high and convoluted fees.
The girl I talked to on the phone was nice enough with my concern/question, but they should consider paying their door tag hanging employees more if they have to pass on their wage ($10 a tag) to the customer. I guess I should save the tag instead of throwing it away like I was going to. Wow.
Horrible water company but we have to be stuck with them for years. They are the most dishonest and money hungry water district only looking out for themselves!! And they also love making up charges or ways to scam you fee charges that are their own fault!!
I agree with the person who said people do not always understand how the water system/billing works. Go complain to their MUD board, MOC maintains the district, handles billing, and reads the meters and does repairs. …
Well I never write reviews but for today I will.
New to Houston went yesterday to their office to to turn on my water, the process was smooth and the young girl (sorry didn’t catch her name But wish I did ) …
Trash. My card expired on my account so my payment didn’t go through. Instead of handing the pink slip to an adult standing in the open garage in the front of the house they pulled up and handed it to a 4 YEAR OLD Riding their scooter on the sidewalk.
Whether you use your water or not the bill will always be more than 90 a month. My home has been vacant and have been charged more than 100 a month. There are no toilets, or sinks in my home! Stealing at its finest! To the person that said …
If zero stars was accepted I would post that. The customer service is horrible. They do close the office doors early and this type of city business service should not be accepted. There is a fee for everything, and as always it’s sky high. …
Horrible customer service as everyone says! Supervisor named Abigail Was no help. Could not explain their bad practices. Would not offer bill credits. They essentially never turned on my water, but turned on my account. Have been charging …
Received a notice that my credit card on file no longer works. I was charged a return credit card fee ($30) and late penalty ($17.49). My credit card on file has not expired. Not sure how you can deliver a late fee “hand written” to my …
How are we suppose to pay a bill when your Payment website gives no option to pay the bill and the automatic pay number doesn’t recognize the account number that YOU have listed as the account number??? Can y’all make this any harder??? Not to mention the astronomical fees should something go wrong……. Do better!!!
It is unfortunate that I am not allowed to give a lower than 1 Star rating because I absolutely would. I had to change the start date for my service to 1 week later but they said I would either have to cancel my current account, and still …
My water meter was removed three days after my water was supposedly turned off. The water at my home was in fact never turned off but a technician said he cut it off so it’s my word versus theirs. I used to work in a similar field. I asked …
Pretty terrible service. Mandatory $350 deposit for service that never gets credited back to your account if it just continues in service. I’m sure that just sits in their investment accounts and grows exponentially with all the deposit …
This company handles billing for our MUD District. We, as residents are able to drop our payments off in a drop box at the MUD building in our neighborhood. This company consistently is late picking up the payments and then the next bill …
Extortion at its finest. Had my bill on auto pay and the bank issued me a new debit card, due to the old one expiring. This company BLOCKED it from their website to CHANGE any billing info. This resulted in the pink door hanger …
Montgomery county mud is a complete joke. My card was declined because it was compromised and my new one just came in. The extra fees they charge for 1 day late is crazy and they don’t let you update your card in the system because they want to be able to charge the extra fee’s.
Municipal Operations INC is a poorly ran company. I have been very patient on the job they worked on Infront of my house that has only caused more damage over the last 6 months, a decrease in my homes value, and safety concerns for the …
Worst company and leadership. Get a tag on my door about my bill, try to login but they deactivated my account. That’s shady business practice. A consumer should be able to see what the issue was, not get locked out and have their water …
Like many others have said, do not get your Credit Card stolen or a new debit card issued because if you forget to change it with these guys, they will not only charge you a rejected credit card fee like its a bounced check, but then also …
Money hungry,dishonest,rude,thiefs
Exeptional customer service 👏 …
Good person good work
Horrible people. F these A holes!
Locked their doors 10 minutes early April 12th and charged a late charge.
I can’t ever get anyone to answer the dang phone. I was on hold forever, and called back several times, only to be out on hold again. Bad customer service for sure.
Horrible customer service. Worst mud/water company I’ve ever dealt with.
Great consumer service
One star it s too much for them but google at least let you to put one , they dont deserve that star either , bad water and the worse we ve to be stuck in here.
Absolute worst water company I have ever encountered. They should be closed down!
They love to charge all kinds of fees and they help so little. Staff is rude. Horrible service.
So very unprofessional. Driving with the doors half open.. music so load I can hear it in my house. I expect this from my Neighbors kids not someone from Municipal Operations….ridiculous.
Excessive fees. They are ripping their customers off. I have lived in other MUD districts; this absolutely the worse, hands down.
WORST COMPANY EVER. THEY KEEP CHARGING ME ALOT OF FEES I HAVE BEEN PAYING $400 -$500 EACH MONTH DUE TO FEES THAT THEY COME UP WITH IM REALLY IRRATE WITH THIS COMPANY. SERIOUSLY NEED TO PUT AN END TO THIS. HOW CAN WE FIX THIS PROBLEM IS THERE ANY OTHER COMPANY ICAN SWITCH TOO UGH!! ANYONE??
Buncha crooks!! After you pay a $300 deposit which you’ll never get back, they hit you with all kinds of fees.
Ridiculous place charged $30 for card declined because my card has to be replaced because of ID theft. Such a horrible place. Please be aware .
Thieves absolutely awful. Lonnie Wright is the biggest crook and scam artist in Texas. I hate how this process is managed and we are locked in without the flexibility to hold them accountable
Simply the best operator in the Houston area. People complaining about fees, cost, water quality and the like have no idea what MOC actually does. They need to complain to their city or MUD board, MOC maintains the district, handles billing, and reads the meters.
BIG fee robbery especially the LSGW/SJRA charges. The website has old fee info and is impossible to find important info such as when is the next public board meeting and what does LSGW mean. New digital meters at street just installed so efficiency pending. Too many high and convoluted fees.
The girl I talked to on the phone was nice enough with my concern/question, but they should consider paying their door tag hanging employees more if they have to pass on their wage ($10 a tag) to the customer. I guess I should save the tag instead of throwing it away like I was going to. Wow.
Horrible water company but we have to be stuck with them for years. They are the most dishonest and money hungry water district only looking out for themselves!! And they also love making up charges or ways to scam you fee charges that are their own fault!!
I agree with the person who said people do not always understand how the water system/billing works. Go complain to their MUD board, MOC maintains the district, handles billing, and reads the meters and does repairs. …
Well I never write reviews but for today I will.
New to Houston went yesterday to their office to to turn on my water, the process was smooth and the young girl (sorry didn’t catch her name But wish I did ) …
Customer Service Complaint – Poor communication with their new payment system.
Trash. My card expired on my account so my payment didn’t go through. Instead of handing the pink slip to an adult standing in the open garage in the front of the house they pulled up and handed it to a 4 YEAR OLD Riding their scooter on the sidewalk.
Whether you use your water or not the bill will always be more than 90 a month. My home has been vacant and have been charged more than 100 a month. There are no toilets, or sinks in my home! Stealing at its finest! To the person that said …
If zero stars was accepted I would post that. The customer service is horrible. They do close the office doors early and this type of city business service should not be accepted. There is a fee for everything, and as always it’s sky high. …
Horrible customer service as everyone says! Supervisor named Abigail Was no help. Could not explain their bad practices. Would not offer bill credits. They essentially never turned on my water, but turned on my account. Have been charging …
Received a notice that my credit card on file no longer works. I was charged a return credit card fee ($30) and late penalty ($17.49). My credit card on file has not expired. Not sure how you can deliver a late fee “hand written” to my …
How are we suppose to pay a bill when your Payment website gives no option to pay the bill and the automatic pay number doesn’t recognize the account number that YOU have listed as the account number??? Can y’all make this any harder??? Not to mention the astronomical fees should something go wrong……. Do better!!!
It is unfortunate that I am not allowed to give a lower than 1 Star rating because I absolutely would. I had to change the start date for my service to 1 week later but they said I would either have to cancel my current account, and still …
My water meter was removed three days after my water was supposedly turned off. The water at my home was in fact never turned off but a technician said he cut it off so it’s my word versus theirs. I used to work in a similar field. I asked …
Pretty terrible service. Mandatory $350 deposit for service that never gets credited back to your account if it just continues in service. I’m sure that just sits in their investment accounts and grows exponentially with all the deposit …
This company handles billing for our MUD District. We, as residents are able to drop our payments off in a drop box at the MUD building in our neighborhood. This company consistently is late picking up the payments and then the next bill …
Extortion at its finest. Had my bill on auto pay and the bank issued me a new debit card, due to the old one expiring. This company BLOCKED it from their website to CHANGE any billing info. This resulted in the pink door hanger …
They put the tag on people’s front door saying there is water leak. Just to get people call them and take credit card info for fraudulent.
Montgomery county mud is a complete joke. My card was declined because it was compromised and my new one just came in. The extra fees they charge for 1 day late is crazy and they don’t let you update your card in the system because they want to be able to charge the extra fee’s.
Municipal Operations INC is a poorly ran company. I have been very patient on the job they worked on Infront of my house that has only caused more damage over the last 6 months, a decrease in my homes value, and safety concerns for the …
Worst company and leadership. Get a tag on my door about my bill, try to login but they deactivated my account. That’s shady business practice. A consumer should be able to see what the issue was, not get locked out and have their water …
Like many others have said, do not get your Credit Card stolen or a new debit card issued because if you forget to change it with these guys, they will not only charge you a rejected credit card fee like its a bounced check, but then also …