Muscatine Power & Water has lit up parts of eastern Iowa since 1922. The utility company provides electricity to more than 11,000 customers and water to 9,000-plus consumers.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
3205 Cedar St, Muscatine, IA 52761
Good service
Great people
Excellent service.
Internet is always in and out.
Your Reliable Neighbor
Great customer service
My dad works he everyday
this place is ridiculous muscatine needs options
Always reliable and friendly.
I don’t even live there anymore and they are charging me. I closed the account.
Goes down all the time and even when it’s working it’s inconsistent at best.
Muscatine power and water thinks they can break the law because they are a power company
We need more options in this town.They are ridiculously overpriced and even charge you $20 for an employee to place a note on your door.
12 car lineup. In line forv40 minutes with 4 cars behind me.
Great local service. Help desk is skilled and professional.
Nice staff. Drive through can move slow. Mask needed inside.
Internet in my area has been on/off for almost a year now, when you call them about it they balme it on you
Thank you for they are really helpful and do a great job
Was not for me but those people can confuse anyone like they don’t know what talking bout
Never a bad experience with MPW. Thank you for always being quick to answer and help.
Great communication and customer service. Always polite and able to answer questions.
Horrible service always buffering and disconnecting…. unfortunately they trap the town with it and it’s overpriced. Wish they would at least give you what you pay for.
Be very careful when dealing with this company!!!They in my opinion are dishonest/ corrupt at best. Unfortunately for people in the area they have no other options. I only have to deal with them for another year and that is too long, thank God I am not staying in this area.
Had a great time interning at MPW the Summer of 2021 and I had the opportunity to work with an amazing group of people!
The reliability of their electric utility is quite underrated. Good help desk experiences whenever I call – communication issues can be frustrating from time to time though.
So mpw although a nuisance because we only have the one choice for cable in the area, but they aren’t too bad. They do have an watch tv everywhere feature and as long as you’re inside the “machlink” network you can watch it but if you …
Apparently I received a disconnect notice the day BEFORE my bill is due. I also am having to pay $20 to have this delivered to my house. (will the delivery person be given the $20?) interesting system.
They run a monopoly on electric, internet and cable options in Muscatine. Their internet service is not reliable with outages on what seems to be a weekly basis and is not at the speed you pay for. Company is a scam!
The internet network is consistently down and when I deal with customer service I am frequently given the run around or the buck is passed if I could give no stars I would seriously not happy with their ideas of “service” or “services”
Apparently they are unaware of the recent rain and went through our backyard leaving tire tracks and small trenches. Looks like they were joy riding! They also left the cable sticking straight out of the ground. They have a monopoly in the …
I’ve had good customer service anytime I have needed anything. Their helpdesk is phenomenal, always works through issues. Since the fiber upgrade no issues with internet. TV service is expensive though.
Thank you MPW!
Teresa made scheduling our move so easy!
Internet service is horrible! It constantly goes down, and I have to reset my router multiple times a day. Customer service is not any better. In fact their number was disconnected last time I tried to call. I asked for up dated cables via …
Very horrible company!!!!! I have only had this companys internet service for 1 month and in that month it’s been down 4 times!!!! Absolutely unacceptable. You charge me $70 a month for a service that does not work and it’s only 50 gig …
The worst at customer service, when their services are not working they always try to blame it on you (if it was working I wouldn’t be calling you), and when they finally send some one out, surprise! It’s not you it’s them. Spent 5 years …
I’ve been happy with my internet service until I recently. I looked at my bill to figure out why my bill was costing as much as it was only to find out they increased my service to a higher speed when I told them I was happy with the speed …
I will like to congratulate Jason Hoppe and his crew for the excellent, efficient and super fast service connecting and setting up our internet service, thank you so much!!!
The staff at MPW is always so awesome!!! They are all so caring about their job and always have a smile on their faces. From the people I’ve had installing the internet to the drive thru to the front desk to the people I talk to with over the phone. I appreciate all of you thank you
(Copy and pasting my own feedback to an MPW survey) My positive experience with MPW was dealing with a facet of any company that is very important to me: Customer Service. There have been several occasions in which I have needed assistance …
My power went out during the storm . MPW was on Facebook and I commented a couple things. Not sure who the person was. But they commented back right away on what was happening. I even commented about where I live and no power it was a bit …
I want to say thank you to everyone at MPW. Each time I have called for help, they usually take care of my issue on the first call! I have lived in several places in my lifetime and I have never had great service like they provide at MPW. …
I would like to express my appreciation for the service MPW’s Help Desk provides us. Good customer care is hard to find anymore but the staff at MPW provide customer help all day and late into the evening . I have called the Help Desk …
We recently called about some issues we were having with our internet. Not only did the gentleman on the phone fix our problem, but he also corrected another issue that was slowing our speed that we were unaware of. If that wasn’t awesome …
Reliable neighbors indeed! I’m continuously impressed with MP&W’s service to our community. In my non years of living in Muscatine we’ve only gone without power three times for a total of 60 minutes! That’s incredible when you think about …
I had to have a fuse box replaced to a circuit breaker on an older house we purchased, and while there, the staff of MPW realized we had an underground fence for our dogs and promptly scheduled an appointment to update our water meter and …
We had been having lots of problems with pixeling on almost all of our stations and had tried to resolve the issues but nothing seemed to work. I called the office to schedule an appointment to have a technician come to the house and was …
I can reverse play during live broadcasts on most stations. That’s a big plus with me. I don’t loose a signal anymore like I did with a satellite.