Provider of superior water and wastewater utility service in Northeast Denton County Texas since 1966. Located in the rapidly growing Northern … See more
HORRIBLE does not come close to describing this company. Their website shows them to be open at 0800, but they are not open at 0945. Their website does not work either. Maybe one day I will be able to reach someone and get the assistance I need. I have been trying for almost a week, so I will not hold my breath.
Worst company!!! They have no customer service and they will not own up to anything. They just my water off with no notice and they said it was an account error. Worst water company ever!!!
These guys are awful. they don’t answer the phone most of the time, they are never on time and their phone tree is stupid. For a “small town water supply” I have to say that I am very disappointed.
Their rates are extremely high, you bills are delivered late and they give you very little time to pay. It is the most rigid service provider I have ever had.
OVERLY CHARGED !
You would think the larger population would, provoke them to decrease there prices, instead they go buy new trucks, and add unnecessary charges…
So sad!
They are the worst company i paid my bill and there online system said no balance woke up next day with no water called them thus lady had an attitude said i still have balance cause disconnection i was like i never had disconnection until …
My wife and I bought our home in The Lakes of Cross Oak Ranch we have had zero problems with Mustang Water, they had the water turned on the day that was arranged and when I receive my bill I make sure it’s paid before the due date.
Awful! They claim that they can’t reduce our water bill even though our water pressure is very low. They raised our water bill already to almost triple the amount that we were paying
I am only giving this company 1 star because it made me. I live in a new development in Oak Point, we have only lived here less than 3 months and I have lost count to how many times we have lost water pressures. It is beyond ridiculous. Everyone in the neighborhood is affected and we cannot seem the get answers.
This service has been quite awful. Bills are lucky to arrive. Sometimes I don’t get them at all via mail or email. The online payment system has been broken for a couple months now.
Honestly the worst water company you could ever imagine. So thankful to be moving!!!! The water pressure is always low and the water is so hard we had to get a reverse osmosis system….
It’s like living in a third world country! No water now. Maybe they turned off the wrong valve. Polite and cheerful, but totally inept country water district! If they are going to allow all these new homes being built here they need to have adequate infrastructure to support it!!!
Terrible terrible water company!! Not even worth 1 star. Absolutely HATE dealing with outrageous water bills, and actually speaking to someone is damn near impossible!!! The phone rings CONSTANTLY!
I wish I would’ve have known we HAVE to use this company before we purchased our house! I called I set up new a account, and the customer service was nothing but rude! If I would’ve know how awful this company was I would’ve never purchased our home!
Ridiculous fees. Water bill is under $7 but bill is 85. Have had 50/50 with customer service. Half have been friendly and positive while the other half made me feel like i was bothering them and rude.
Mustang water has provided us with excellent customer service. Pam was wonderful to work with and very responsive to help us. This type of customer service is rare and refreshing to work with a company like Mustang Water. Thank you!
This is one of the worst company out there. I can’t really tell it all…..website is horrible and customer service is really full of psychos. If yiu taking my money then I need good service. Just you guys are backed by government don’t mean you can’t be dealt with. I hate companies that use people.
Worst water company ever, the online payment option doesn’t work, they don’t accept payments over the phone, it’s virtually impossible to pay your bill. Only way to pay is go up there in person or mail a check, if there were any other …
Two months ago, our credit card was stolen, and we moved our automatic payments over to our debit card. Mustang’s system continued to try to bill the old credit card, regardless. Racked up $120 in penalties, and today came home to our water …
I’m having trouble paying my bill online and the automated one hangs up. So I try calling to speak with someone and no one answers or it goes to message. Oh but if your late on your payment they are quick to disconnect. Useless place.
For a second straight year our water has increased on the month of June and July. This happened to us last year and coincidentally again this year. We were not in our home for the month of June for 20 days since we were out on vacation and …
Paid these people 3 weeks ago and they said they never got the money so they cut our water off…called our bank and verified that Mustang did cash the check. I haven’t seen this much ineptitude out of a company in my life and I’ve lived everywhere. Where is the $$$ Mustang? Did Billy Ray Hillbilly steal it?
Out of ALL bills Mustang is the ONLY company that CHARGES you $2.50 to PAY THEM PER MONTH! Just think 2.50 x 12 = 30 extra a year x All their customers. What a EXTRA PROFIT that gig is! Beside the NEVER ending INCREASES!
Bought a home in the Savannahs in June, since July our water bill has doubled! Just received a water bill of $177! Just Mother and I living here, we do not use the dishwasher and the sprinkler system has been turned off for a while due to …
Literally the worst customer service experience I’ve ever had. Due to the TXDot expansion, that according to the website would “not cause any issues with water quality,” we have NO water in our home. Called the emergency line and was …
The billing system is not regulated at all. Each month every chatergory changes; nothing is set in stone. Example: In March 2018, my sprinkler system ran 3 times a week for 5-10 on each cycle and the bill was $96.97. but for some reason my …
These guys are the biggest thieves especially during the pandemic. Hopefully they shut down soon and a new water company company comes through that doesn’t cheat customers. They added a higher charge to the waste company they work with. This is why I put trash in the recycling now.
Please who ever is reading this and planning on moving to crossroads. I would seriously give it a second thought. Because this company will bleed you Dry. You’ll get a bill ranging from 200 to 400+ …
Mustang water is one of the most helpful company I’ve ever dealt with. They provide employees who want make sure you’re getting excellent service. Pam Rogers is the person who has helped our family since the first day of service. We love this person.
Bills are out of control. And I believe the customer service agents need to be required to take a class on how to interact with the public. Rude, and disgusting to deal with.
Chris Boyd is the incompetent GM of this price gouging monopoly. This Special utility company needs to be investigated as they provide a horrendous quality of water/price gouge and nobody can do anything about it.
They user interface is hard to use. They make it difficult to log in and pay bills, they charge a surcharge of 2.50 every time you pay, you can’t auto pay. On time payment only. Not to mention there is no app for it you must log in through the internet website every time.
Someone has to get a grip on Mustang Utilities draining us dry. We just moved here and we didn’t have a flat fee of any kind. We just paid for water usage and our waste at our previous home. The only “explanation” that they give is that the …
Hate the new online system. Huge pain to log in and pay your bill. Won’t take payment over the phone so I’m reduced to having to drive a check over. But, it’s the only choice we have so I guess I’ll be dropping checks off and praying I …
$70.00 in fees every month is outrageous especially when my water usage is around $15. This is what happens when you privatize public service and give it to a for profit company who will charge as much as they can because you can’t go …
If i could negative stars, I would. Bills ridiculously high. $40 for refuse, and water usage magically increases intermittently. I was away fro home for 3 months ( three separate occasions, sprinklers off. Bill usage was higher than any 3 …
Not sure what all the complaints are about! The water company before mustang was horrible and our bills were outrageous! But now they’re normal. Yeah I don’t like the base $35 charge but it is what it is. My bills are a lot better now that mustang has taken over
They messed up meter reading since the apartment complex I live in was built. They are now trying to back bill ALL the current residents. My bill alone went up 200%. Thankfully the complex is disputing the charges. I have heard from …
I have been renting a house in Providence for 10 months, never has my water been shut off. My bill was due May 1st and on May 13th, my water was shut off. Since we do not get home from work until after 5pm, that is when we found out. …
This place is such a joke! I keep getting calls about how they are going to shut off my water due to non payment. They cashed my check the day the account was due, and when I called to speak to someone they are all like I don’t see why it …
Poor customer service, my monthly bill was consistent at 130 dollars for about a year then out of the blue I get a bill for 400 dollars? They said lack of rain makes your sprinkler run more? Really my sprinklers where off that month and …
This company has never been particularly great, but for the last several months their service has been horrible. The water is off several times a week, and when it’s on, it’s foggy and smells and tastes like dirt and chlorine. Only thing …
The worst ever, not only is it super expensive, but the customer service is abismal. Its hard to pay online, they only email you the bills…. autopay doesnt work. Its a freaking nightmare.
We lived in Paloma Creek for a year and used this company. We hardly ever received bills, like the other customers, we signed up for email bills, which also only came every few months. So I set alarms on my phone each month to just log in …
Unfortunately this post will do no good as you don’t have an option BUT to have them as your provider. Everything everyone has said is true. The bills are ridiculous and you don’t receive any answers but blame it on the sprinklers. Your …
This water company is ridiculous. I saw my bill double from one month to the next and attributed it to the sprinkler system having been turned on. The following month it increased by $50 even though no changes occurred form one month to …
No problem with the water delivery just with how the business is ran. They charge you a fee to pay online, make sure you know that if you mail a payment and it is late you are hosed. We made a payment via a check at their office and it …
Mustang water is a complete rip off, but because I live in Cross Ranch there is no competition. They use their captive audience to their advantage. There is a total of almost $70 in baseline fees. If you use no water at all, you’ll …
The water bill is ridiculously high & they charge for literally everything that they can! I went through a financial situation and called them to see if I could get an extension (they said no) I paid my expensive bill and left $9 on my …
Absolutely HORRIBLE customer service. We fortunately have not had any billing or meter reading issues, however, their billing system sucks. I refuse to pay a fee to use a credit card to pay my bill. It is called the cost of doing business. …
Online capabilities are absolutely awful. I can’t login using the login info I set. Reset password. Still can’t login. Use the Account # and PIN given on the bill… can’t login. Fix your portal it’s a joke.
Our bill is $130 to $160 every month, even after turning sprinklers off completely!!! I don’t understand how this is allowed. Everywhere else I’ve lived my water bill has been under $80, and around $50 in winter months. I’m in Paloma Creek South.
This is beyond outrageous….I moved to Aubrey Texas and if i had known that in my community i do not have a choice to choose my own water company then I would have never make that decision. …
Multiple times since living in Aubrey we have seen brown water. News came out and a spokesperson from Mustang even stated they would not drink the water while holding a Ozarka water bottle in hand.
If it was possible to leave 0 stars, I would.. these sleezeballs are the most unhelpful, money hungry pos out there. Really sad they are the only option available out here.
Mustang Special Utility District is the most expensive and chlorinated tasting water company I have ever had as a water utility service. We turned off our sprinkler system to see if the water bill would be lower; yet, our water bill was …
Bought a new house in the Cross Oaks Ranch Community, in Oak Point, TX. We closed on our home and moved in on Nov 9th 2015. We received our first bill from Mustang SUD for 10 days of use. Our usage was 74,000 gallons of water in 10 days. …
You are attempting to steal from a customer!!! You sent a $600+ water bill and allege that this household on occasions used more than 3000 gallons in a one hour period. Then it goes to near zero. This is impossible in a residential home to …
Mustang Special Utility District you all are the worst and that shows by your reviews. Lauren is very unhelpful and showed no compassion in wanting to help.
0.5 Star really. My water bill is $104 with is my usage is only $4.56. Delivery charge is $52, trash $16 fees and some tax. My community receives low water peruse. Normal pressure everywhere is between 60-80 PSI mine is 52-54. very week. …
The new online payment system is not user friendly at all. In fact, paying your bill online has become more difficult than it was before the software switch. You cannot change your PIN/password, so you have to memorize another long number …
They are stealing from customers. Their own smart meter is contradictory to the actual water usage. The customer has no leak, meter registers zero, yet Mustang claims they are using 50gpm. There is no faucet capable or even close to …
This water service is a complete scam. My sprinkler system has been set to the same watering times as the month prior and there are not leaks or broken sprinkler heads yet my water bill has increased 2-3 times in over 1 month. I am single …
I cannot say enough great things about our water company! They have been incredibly graceful and helpful to us during our transition into our new home. Everyone in the office is exceptionally friendly! Gabriela answered all of my questions, …
They have the most unfriendly user website. You’d think with it being 2020 they would be be able to do a bank draft without having to manually send a form in. Every other utility service on the planet has the ability to do so without so …
They make you type in an assigned pin number THEY SEND YOU IN YOUR BILL to access their account. It’s an extra step with no point. Where’s the safety in assigning ME a pin number, printing it ON MY BILL and then sending it to me in the …
Like so many of those reviewing this company, I just moved here from another state. Never have I been charged such ridiculous fees. Even during the hottest summer months, using a lot of water, $75 is the highest I’ve ever paid; including …
If I could give them a 1 star I would. My last two bills have been $400, they are usually $120 to $180. I have used more water than usual and have turned off irrigation. There are no apparent water leaks. Along I was told the meter was full of water and they won’t check into that. They are a nightmare.
I’ve used mustang utility water for about three years now. I have never had a problem with their services. I recently had a massive leak under my house and because I paid to have it fixed they were willing to work with me on my bill. I …
The only reason I am giving them two stars is because the people in the office are always very nice and courteous to me when I call in. However I never could understand why my bill on average is $140 – $170. Anywhere I have lived I have …
Mustang charges you ABSURD prices and is incredibly silent when issues arise. Emergency number doesn’t work, your bill is already over $60 before you even use a drop of water, no communication when they unexpectedly turn off water for the whole neighborhood….I regret moving to this area mainly because of them.
CROOKS!!!! Actual water usage $28.47 with all of their ridiculous fees $170!!! I swear we just got here in June and I’m ready to move already. This is ridiculous
OVERLY PRICED!! Water is poor quality. Will definitely not move into another community that has mustang water. We turned off our sprinkler system and our bill was even higher. Also confirmed we do not have a leak. They charge you all these …
Absolutely horrible company, their water is disgusting and they overcharge for their product! Poor customer service. I would give them a zero if I could.
Great company so far.
We moved into the area at the beginning of summer, and connected all of our utilities, which really just took a call and an email for the water. …
Worst water company ever! My bill has always been between 140 and maybe even 200! But my bill this month was 552!!!! When I tell you nothing has changed within how I use my water and when I asked about it I was told by Meagan my bill is …
My review will pretty much summarize all the reviews on here. These ppl charge a fortune for water cause they can. Stupid fees for everything. So you think you will at least get some quality water? No shot. Probably the worst water you can …
Would be 0 stars if that was an option. They are not helpful, prices are ridiculous and don’t even make sense. Fees are out of control and they are holding up the use of an operational water tower and using a terrible well instead.
I could give them a zero star if there was one. The charges they slide in on-top of the consumption bill are just exorbitantly high. You can turn off water for a whole month but still your bill will range from 200. It does not matter …
This water company is the worst. I’ve lost my water 3 times in the past couple months, due to construction digging, etc. Today, THE DAY BEFORE THANKSGIVING, my water is out yet again! I called and was informed that Silverado Subdivision …
My bill is usually around $150-$160 per month for two adults. That’s robbery. I’ve never paid this much for water. For that much money you would think you’d get great quality water. Absolutely not. Water pressure is a constant issue, water …
If I could give them zero stars I would, but I have to leave one to comment on how horrible of a company this is. I’ve used them for almost 3 years, and we’ve had poisonous water, muddy water, super high chlorine levels, and extreme price gouging. If you have a choice, avoid this.
ABSOLUTE CORRUPTION – ONLY WATER PROVIDER IN OAK POINT AND THEY ARE PRIVATELY RUN. CONFLICT OF INTEREST??? WE WERENT LIVING AT THE HOUSE FOR 2 MONTHS AND DONT HAVE A WATER SPRINKLER. THEY STILL CHARGED US HUNDREDS PER MONTH AND SAID WE DONT …
This is the worst company ever!! They charge a fee for everything and have you pay a deposit to start service which is fine but when you water is cut off due to there fault with not sending a bill out they want you to pay $60 to turn back …
Worst water provider, period:
-Water quality is terrible (loaded with heavy metals and chlorine).
-Payment options are limited and they charge for credit card use. …
Can only set up autopay with a physical check. Website says you can set this up in person. I drove out here on my day off with my two year old and they stated the building was closed despite what the website says.
I have been a resident in this area for 16 years. Mustang has serviced my home and i truly have no complaints about them. Prices has risen slightly but hasn’t everything? A couple years ago i awoke to pouring, gushing water from the …
I have y’all beat on the worst experience with Mustang Water. Apparently, when you have a water meter installed on bare land, you will be charged $29.38/month for the, “…opportunity to use,” Mustang’s water. Even if you don’t use it, or …
They say our water is safe to drink but our water test says otherwise. They charge us OUTRAGEOUS amounts of money for water that according to my test surpasses the EPA’s maximum contamination level. It has been cloudy and brown a number of …
They replaced a meter infront of my home…ever since the pressure has slowed down to a trickle. After a water pressure test performed by them due to my complaint, turns out I have dirt in my line caused by the meter change. Apparently, it’s now my problem to fix and at my cost…Ridiculous!
They have a sign that says wear mask, call upon arrival. I’ve been here for an hour outside, waiting for a call back. Been on the phone waiting for someone to respond. I can see them all inside laughing “hard working ” who makes appointments? Who wears masks?
Mustang charges astronomical prices to Silverado residents in Aubrey. They charge SEVERAL additional fees on top of water usage. They have recently sent a notice about a 3% increase in prices due to “inflation.” Just myself and my husband live in our home and our bill is regularly near or above the $200 mark every month.
This place is price gouging it’s customers and running a monopoly.Will not even answer phone calls. If you use zero gallons of water your bill is still $128. If you water your grass twice a week they send you a $411 bill. If you take showers and water your grass you go bankrupt and your life is over. Ridiculous
This company is horrible!! The communication is horrible! The service and representatives are very rude and definitely not helpful! They are the worse and need to be SHUT DOWN FAST!!! The bills are extremely high every month!! They are …
Update: Ok, we messed up and missed the due date because we were out of town. After being on hold for going on 12 minutes though, I’m pretty annoyed that their system wouldn’t let me pay in any form or fashion. $15 late fee isn’t the end of …
My bill was $455 out of nowhere. I paid it off the day before my water was due to be disconnected. A week later they sent me another bill for $60 for reconnection even though it was never disconnected. I’m told now if I don’t pay that $60 …
My friend 81 just got out of the hospital after a month stay. Had a $179 credit on his bill and called at 9AM this morning for service. It is 6:55Pm he has NO water! The email said prove you have a credit Mustang customer service told him …
Mustang water is hands down the worst in north Texas. I understand they have equipment to service and employees to pay, but the pricing and service is outrageous. To top it off, there is no meter reading. I routinely keep track of water …
After almost 2 years i believe that this water company is running a scam. Haven’t used my sprinklers in over 3 weeks. I person in the household yet my water bill is higher than my neighbors. Same house 2 residents using sprinklers. The standard answer is get the water app…well no leaks? What now. Biggest rip off
Mustang is the ABSOLUTE WORST water utility provider we have ever had to use! Their rates are exorbitantly high and unjustifiable! Whether we use the sprinklers or not that month, whether we’re away on vacation or home, the bill is still …
(Translated by Google) Burglars. No shame beware of this scam company
(Original) …
HORRIBLE! absolutely horrible!
HORRIBLE does not come close to describing this company. Their website shows them to be open at 0800, but they are not open at 0945. Their website does not work either. Maybe one day I will be able to reach someone and get the assistance I need. I have been trying for almost a week, so I will not hold my breath.
Simply the worst.
Terrible customer service
Currently closed to the public
This company is HORRIBLE!
terrible service and website
Consistently terrible
Waaay over priced! Most annoying bill ever 🙄 …
Great company and the staff are very friendly and helpful!
The ladies in the office are great. Very helpful. Thank you for everything…
This is the worst company ever poor customer service skills 👎🏾 …
Not getting bills in mail or via email, like other customers have reported over the past few months.
Sad sap of a company
Online billing site is ridiculous! Staff are apologetic and friendly, but can’t do much.
Terrible company stay away if you can
Horrible company! Does not seem to be regulated at all, all the secreacy and attitude will be their downfall..we can only hope.
Worst company!!! They have no customer service and they will not own up to anything. They just my water off with no notice and they said it was an account error. Worst water company ever!!!
It would be nice to be able to pay the water bill automatically via credit card.
Excellent Service and People in billing and the office! One of my most favorite Utility company’s to work with.
Remember dial-up? Try using their website, and you’ll get a refresher. Very cumbersome to use as well. Oh, and they’re expensive too.
Good so far. It looks like flat fee plus water usage. I guess some people have hard time understanding this.
These jokers arent even worth 1 star. They can blow $$$$$ for a new damn building that they dont need but they cant even keep the water on!
We just moved here and the water bill has always been ridiculously expensive! We have never paid such an expensive water bill
Awesome customer service. We have used them for a year and recently had issue that they diligently worked with us. Simply awesome folks.
Worst water company ever! They charge over $80 just to have service. Hidden payment fees and customer service is not good either!
Why did you shut off our water today?? It’s bad enough that we don’t have electricity. What is the ETA on the water??? We can’t live like this.
These guys are awful. they don’t answer the phone most of the time, they are never on time and their phone tree is stupid. For a “small town water supply” I have to say that I am very disappointed.
The year is 2021, update your technology and website. It is really annoying having to change your password during every login.
$2.50 service charge for online billing is ridiculous in 2022.
Worst water company. Can barely get a hold of anyone to even pay your bill. The online payments barely ever work. Needs a lot of updates.
Their rates are extremely high, you bills are delivered late and they give you very little time to pay. It is the most rigid service provider I have ever had.
OVERLY CHARGED !
You would think the larger population would, provoke them to decrease there prices, instead they go buy new trucks, and add unnecessary charges…
So sad!
pure robbery. it’s a shame the state of TX won’t do anything about money hungry company like mustang water. monopoly at it’s finest
Hires employees with a whole lot of “not my job” attitude. Made a mess of my lawn for no reason then left it. Thanks Mustang!
They are the worst company i paid my bill and there online system said no balance woke up next day with no water called them thus lady had an attitude said i still have balance cause disconnection i was like i never had disconnection until …
My wife and I bought our home in The Lakes of Cross Oak Ranch we have had zero problems with Mustang Water, they had the water turned on the day that was arranged and when I receive my bill I make sure it’s paid before the due date.
Sadly this is the only water service in Aubrey. Worst service, worst website, no app and outrageous prices!
Awful! They claim that they can’t reduce our water bill even though our water pressure is very low. They raised our water bill already to almost triple the amount that we were paying
I hate this company! Very money hungry!
They need to fix their system so that when I pay my bill it goes through. But then they would lose profit from all those late fees.
I am only giving this company 1 star because it made me. I live in a new development in Oak Point, we have only lived here less than 3 months and I have lost count to how many times we have lost water pressures. It is beyond ridiculous. Everyone in the neighborhood is affected and we cannot seem the get answers.
This service has been quite awful. Bills are lucky to arrive. Sometimes I don’t get them at all via mail or email. The online payment system has been broken for a couple months now.
Honestly the worst water company you could ever imagine. So thankful to be moving!!!! The water pressure is always low and the water is so hard we had to get a reverse osmosis system….
Here it is 831 and they open @ 8…yet I still get the “were closed message”
On top of the fact I am having to call because they didnt notify me. .AT …
It’s like living in a third world country! No water now. Maybe they turned off the wrong valve. Polite and cheerful, but totally inept country water district! If they are going to allow all these new homes being built here they need to have adequate infrastructure to support it!!!
Terrible terrible water company!! Not even worth 1 star. Absolutely HATE dealing with outrageous water bills, and actually speaking to someone is damn near impossible!!! The phone rings CONSTANTLY!
I wish I would’ve have known we HAVE to use this company before we purchased our house! I called I set up new a account, and the customer service was nothing but rude! If I would’ve know how awful this company was I would’ve never purchased our home!
Ridiculous fees. Water bill is under $7 but bill is 85. Have had 50/50 with customer service. Half have been friendly and positive while the other half made me feel like i was bothering them and rude.
Mustang water has provided us with excellent customer service. Pam was wonderful to work with and very responsive to help us. This type of customer service is rare and refreshing to work with a company like Mustang Water. Thank you!
Scamming people out of money for subpar water. Borderline illegal quality.
Just a Quick Commentary.
As the Aubrey, Texas area continues to grow, there is the dire need to “think …
They will be audited one day, and on that day we will all be entitled money.
This is one of the worst company out there. I can’t really tell it all…..website is horrible and customer service is really full of psychos. If yiu taking my money then I need good service. Just you guys are backed by government don’t mean you can’t be dealt with. I hate companies that use people.
Worst water company ever, the online payment option doesn’t work, they don’t accept payments over the phone, it’s virtually impossible to pay your bill. Only way to pay is go up there in person or mail a check, if there were any other …
Two months ago, our credit card was stolen, and we moved our automatic payments over to our debit card. Mustang’s system continued to try to bill the old credit card, regardless. Racked up $120 in penalties, and today came home to our water …
I’m having trouble paying my bill online and the automated one hangs up. So I try calling to speak with someone and no one answers or it goes to message. Oh but if your late on your payment they are quick to disconnect. Useless place.
For a second straight year our water has increased on the month of June and July. This happened to us last year and coincidentally again this year. We were not in our home for the month of June for 20 days since we were out on vacation and …
Paid these people 3 weeks ago and they said they never got the money so they cut our water off…called our bank and verified that Mustang did cash the check. I haven’t seen this much ineptitude out of a company in my life and I’ve lived everywhere. Where is the $$$ Mustang? Did Billy Ray Hillbilly steal it?
Out of ALL bills Mustang is the ONLY company that CHARGES you $2.50 to PAY THEM PER MONTH! Just think 2.50 x 12 = 30 extra a year x All their customers. What a EXTRA PROFIT that gig is! Beside the NEVER ending INCREASES!
Bought a home in the Savannahs in June, since July our water bill has doubled! Just received a water bill of $177! Just Mother and I living here, we do not use the dishwasher and the sprinkler system has been turned off for a while due to …
Literally the worst customer service experience I’ve ever had. Due to the TXDot expansion, that according to the website would “not cause any issues with water quality,” we have NO water in our home. Called the emergency line and was …
The billing system is not regulated at all. Each month every chatergory changes; nothing is set in stone. Example: In March 2018, my sprinkler system ran 3 times a week for 5-10 on each cycle and the bill was $96.97. but for some reason my …
These guys are the biggest thieves especially during the pandemic. Hopefully they shut down soon and a new water company company comes through that doesn’t cheat customers. They added a higher charge to the waste company they work with. This is why I put trash in the recycling now.
Please who ever is reading this and planning on moving to crossroads. I would seriously give it a second thought. Because this company will bleed you Dry. You’ll get a bill ranging from 200 to 400+ …
Mustang water is one of the most helpful company I’ve ever dealt with. They provide employees who want make sure you’re getting excellent service. Pam Rogers is the person who has helped our family since the first day of service. We love this person.
Bills are out of control. And I believe the customer service agents need to be required to take a class on how to interact with the public. Rude, and disgusting to deal with.
Chris Boyd is the incompetent GM of this price gouging monopoly. This Special utility company needs to be investigated as they provide a horrendous quality of water/price gouge and nobody can do anything about it.
They user interface is hard to use. They make it difficult to log in and pay bills, they charge a surcharge of 2.50 every time you pay, you can’t auto pay. On time payment only. Not to mention there is no app for it you must log in through the internet website every time.
Someone has to get a grip on Mustang Utilities draining us dry. We just moved here and we didn’t have a flat fee of any kind. We just paid for water usage and our waste at our previous home. The only “explanation” that they give is that the …
Hate the new online system. Huge pain to log in and pay your bill. Won’t take payment over the phone so I’m reduced to having to drive a check over. But, it’s the only choice we have so I guess I’ll be dropping checks off and praying I …
$70.00 in fees every month is outrageous especially when my water usage is around $15. This is what happens when you privatize public service and give it to a for profit company who will charge as much as they can because you can’t go …
If i could negative stars, I would. Bills ridiculously high. $40 for refuse, and water usage magically increases intermittently. I was away fro home for 3 months ( three separate occasions, sprinklers off. Bill usage was higher than any 3 …
Not sure what all the complaints are about! The water company before mustang was horrible and our bills were outrageous! But now they’re normal. Yeah I don’t like the base $35 charge but it is what it is. My bills are a lot better now that mustang has taken over
They messed up meter reading since the apartment complex I live in was built. They are now trying to back bill ALL the current residents. My bill alone went up 200%. Thankfully the complex is disputing the charges. I have heard from …
I have been renting a house in Providence for 10 months, never has my water been shut off. My bill was due May 1st and on May 13th, my water was shut off. Since we do not get home from work until after 5pm, that is when we found out. …
This place is such a joke! I keep getting calls about how they are going to shut off my water due to non payment. They cashed my check the day the account was due, and when I called to speak to someone they are all like I don’t see why it …
Poor customer service, my monthly bill was consistent at 130 dollars for about a year then out of the blue I get a bill for 400 dollars? They said lack of rain makes your sprinkler run more? Really my sprinklers where off that month and …
This company has never been particularly great, but for the last several months their service has been horrible. The water is off several times a week, and when it’s on, it’s foggy and smells and tastes like dirt and chlorine. Only thing …
The worst ever, not only is it super expensive, but the customer service is abismal. Its hard to pay online, they only email you the bills…. autopay doesnt work. Its a freaking nightmare.
They cashed my check a week ago for the full amount owed and now they are threatening to cut off my water, despite
1) me paying my bill …
We lived in Paloma Creek for a year and used this company. We hardly ever received bills, like the other customers, we signed up for email bills, which also only came every few months. So I set alarms on my phone each month to just log in …
Unfortunately this post will do no good as you don’t have an option BUT to have them as your provider. Everything everyone has said is true. The bills are ridiculous and you don’t receive any answers but blame it on the sprinklers. Your …
This water company is ridiculous. I saw my bill double from one month to the next and attributed it to the sprinkler system having been turned on. The following month it increased by $50 even though no changes occurred form one month to …
No problem with the water delivery just with how the business is ran. They charge you a fee to pay online, make sure you know that if you mail a payment and it is late you are hosed. We made a payment via a check at their office and it …
Mustang water is a complete rip off, but because I live in Cross Ranch there is no competition. They use their captive audience to their advantage. There is a total of almost $70 in baseline fees. If you use no water at all, you’ll …
The water bill is ridiculously high & they charge for literally everything that they can! I went through a financial situation and called them to see if I could get an extension (they said no) I paid my expensive bill and left $9 on my …
Absolutely HORRIBLE customer service. We fortunately have not had any billing or meter reading issues, however, their billing system sucks. I refuse to pay a fee to use a credit card to pay my bill. It is called the cost of doing business. …
Online capabilities are absolutely awful. I can’t login using the login info I set. Reset password. Still can’t login. Use the Account # and PIN given on the bill… can’t login. Fix your portal it’s a joke.
Our bill is $130 to $160 every month, even after turning sprinklers off completely!!! I don’t understand how this is allowed. Everywhere else I’ve lived my water bill has been under $80, and around $50 in winter months. I’m in Paloma Creek South.
This is beyond outrageous….I moved to Aubrey Texas and if i had known that in my community i do not have a choice to choose my own water company then I would have never make that decision. …
Multiple times since living in Aubrey we have seen brown water. News came out and a spokesperson from Mustang even stated they would not drink the water while holding a Ozarka water bottle in hand.
If it was possible to leave 0 stars, I would.. these sleezeballs are the most unhelpful, money hungry pos out there. Really sad they are the only option available out here.
Mustang Special Utility District is the most expensive and chlorinated tasting water company I have ever had as a water utility service. We turned off our sprinkler system to see if the water bill would be lower; yet, our water bill was …
Bought a new house in the Cross Oaks Ranch Community, in Oak Point, TX. We closed on our home and moved in on Nov 9th 2015. We received our first bill from Mustang SUD for 10 days of use. Our usage was 74,000 gallons of water in 10 days. …
You are attempting to steal from a customer!!! You sent a $600+ water bill and allege that this household on occasions used more than 3000 gallons in a one hour period. Then it goes to near zero. This is impossible in a residential home to …
Mustang Special Utility District you all are the worst and that shows by your reviews. Lauren is very unhelpful and showed no compassion in wanting to help.
0.5 Star really. My water bill is $104 with is my usage is only $4.56. Delivery charge is $52, trash $16 fees and some tax. My community receives low water peruse. Normal pressure everywhere is between 60-80 PSI mine is 52-54. very week. …
This organization is completely and utterly atrocious.
They issue an boil advisory at 8:30pm online. They wait until 8:30am the next …
The new online payment system is not user friendly at all. In fact, paying your bill online has become more difficult than it was before the software switch. You cannot change your PIN/password, so you have to memorize another long number …
They are stealing from customers. Their own smart meter is contradictory to the actual water usage. The customer has no leak, meter registers zero, yet Mustang claims they are using 50gpm. There is no faucet capable or even close to …
This water service is a complete scam. My sprinkler system has been set to the same watering times as the month prior and there are not leaks or broken sprinkler heads yet my water bill has increased 2-3 times in over 1 month. I am single …
I cannot say enough great things about our water company! They have been incredibly graceful and helpful to us during our transition into our new home. Everyone in the office is exceptionally friendly! Gabriela answered all of my questions, …
They have the most unfriendly user website. You’d think with it being 2020 they would be be able to do a bank draft without having to manually send a form in. Every other utility service on the planet has the ability to do so without so …
Very expensive,I can’t believe I have to pay $166,00 for one person and the water isn’t great at all.I feel like it is a rip off.
They make you type in an assigned pin number THEY SEND YOU IN YOUR BILL to access their account. It’s an extra step with no point. Where’s the safety in assigning ME a pin number, printing it ON MY BILL and then sending it to me in the …
Like so many of those reviewing this company, I just moved here from another state. Never have I been charged such ridiculous fees. Even during the hottest summer months, using a lot of water, $75 is the highest I’ve ever paid; including …
If I could give them a 1 star I would. My last two bills have been $400, they are usually $120 to $180. I have used more water than usual and have turned off irrigation. There are no apparent water leaks. Along I was told the meter was full of water and they won’t check into that. They are a nightmare.
I’ve used mustang utility water for about three years now. I have never had a problem with their services. I recently had a massive leak under my house and because I paid to have it fixed they were willing to work with me on my bill. I …
The only reason I am giving them two stars is because the people in the office are always very nice and courteous to me when I call in. However I never could understand why my bill on average is $140 – $170. Anywhere I have lived I have …
Mustang charges you ABSURD prices and is incredibly silent when issues arise. Emergency number doesn’t work, your bill is already over $60 before you even use a drop of water, no communication when they unexpectedly turn off water for the whole neighborhood….I regret moving to this area mainly because of them.
CROOKS!!!! Actual water usage $28.47 with all of their ridiculous fees $170!!! I swear we just got here in June and I’m ready to move already. This is ridiculous
Worst customer service I’ve ever experienced with any utility company in my life, and that’s really saying something.
By far the worst service possible, I had never had such a hard time just trying to contact the billing department.
OVERLY PRICED!! Water is poor quality. Will definitely not move into another community that has mustang water. We turned off our sprinkler system and our bill was even higher. Also confirmed we do not have a leak. They charge you all these …
Absolutely horrible company, their water is disgusting and they overcharge for their product! Poor customer service. I would give them a zero if I could.
Great company so far.
We moved into the area at the beginning of summer, and connected all of our utilities, which really just took a call and an email for the water. …
Worst water company ever! My bill has always been between 140 and maybe even 200! But my bill this month was 552!!!! When I tell you nothing has changed within how I use my water and when I asked about it I was told by Meagan my bill is …
My review will pretty much summarize all the reviews on here. These ppl charge a fortune for water cause they can. Stupid fees for everything. So you think you will at least get some quality water? No shot. Probably the worst water you can …
Unfortunately, Mustang is the ONLY water provider in Aubrey, Texas. Be prepared to be nickeled and dimed. They do not offer solutions. …
Would be 0 stars if that was an option. They are not helpful, prices are ridiculous and don’t even make sense. Fees are out of control and they are holding up the use of an operational water tower and using a terrible well instead.
I could give them a zero star if there was one. The charges they slide in on-top of the consumption bill are just exorbitantly high. You can turn off water for a whole month but still your bill will range from 200. It does not matter …
This water company is the worst. I’ve lost my water 3 times in the past couple months, due to construction digging, etc. Today, THE DAY BEFORE THANKSGIVING, my water is out yet again! I called and was informed that Silverado Subdivision …
We find that Mustang SUD water costs about the same as we have always had in our area. We have been here 20 years. …
My bill is usually around $150-$160 per month for two adults. That’s robbery. I’ve never paid this much for water. For that much money you would think you’d get great quality water. Absolutely not. Water pressure is a constant issue, water …
If I could give them zero stars I would, but I have to leave one to comment on how horrible of a company this is. I’ve used them for almost 3 years, and we’ve had poisonous water, muddy water, super high chlorine levels, and extreme price gouging. If you have a choice, avoid this.
ABSOLUTE CORRUPTION – ONLY WATER PROVIDER IN OAK POINT AND THEY ARE PRIVATELY RUN. CONFLICT OF INTEREST??? WE WERENT LIVING AT THE HOUSE FOR 2 MONTHS AND DONT HAVE A WATER SPRINKLER. THEY STILL CHARGED US HUNDREDS PER MONTH AND SAID WE DONT …
This is the worst company ever!! They charge a fee for everything and have you pay a deposit to start service which is fine but when you water is cut off due to there fault with not sending a bill out they want you to pay $60 to turn back …
Worst water provider, period:
-Water quality is terrible (loaded with heavy metals and chlorine).
-Payment options are limited and they charge for credit card use. …
Can only set up autopay with a physical check. Website says you can set this up in person. I drove out here on my day off with my two year old and they stated the building was closed despite what the website says.
I have been a resident in this area for 16 years. Mustang has serviced my home and i truly have no complaints about them. Prices has risen slightly but hasn’t everything? A couple years ago i awoke to pouring, gushing water from the …
I have y’all beat on the worst experience with Mustang Water. Apparently, when you have a water meter installed on bare land, you will be charged $29.38/month for the, “…opportunity to use,” Mustang’s water. Even if you don’t use it, or …
They say our water is safe to drink but our water test says otherwise. They charge us OUTRAGEOUS amounts of money for water that according to my test surpasses the EPA’s maximum contamination level. It has been cloudy and brown a number of …
They replaced a meter infront of my home…ever since the pressure has slowed down to a trickle. After a water pressure test performed by them due to my complaint, turns out I have dirt in my line caused by the meter change. Apparently, it’s now my problem to fix and at my cost…Ridiculous!
They have a sign that says wear mask, call upon arrival. I’ve been here for an hour outside, waiting for a call back. Been on the phone waiting for someone to respond. I can see them all inside laughing “hard working ” who makes appointments? Who wears masks?
Mustang charges astronomical prices to Silverado residents in Aubrey. They charge SEVERAL additional fees on top of water usage. They have recently sent a notice about a 3% increase in prices due to “inflation.” Just myself and my husband live in our home and our bill is regularly near or above the $200 mark every month.
This place is price gouging it’s customers and running a monopoly.Will not even answer phone calls. If you use zero gallons of water your bill is still $128. If you water your grass twice a week they send you a $411 bill. If you take showers and water your grass you go bankrupt and your life is over. Ridiculous
This company is horrible!! The communication is horrible! The service and representatives are very rude and definitely not helpful! They are the worse and need to be SHUT DOWN FAST!!! The bills are extremely high every month!! They are …
Update: Ok, we messed up and missed the due date because we were out of town. After being on hold for going on 12 minutes though, I’m pretty annoyed that their system wouldn’t let me pay in any form or fashion. $15 late fee isn’t the end of …
My bill was $455 out of nowhere. I paid it off the day before my water was due to be disconnected. A week later they sent me another bill for $60 for reconnection even though it was never disconnected. I’m told now if I don’t pay that $60 …
My friend 81 just got out of the hospital after a month stay. Had a $179 credit on his bill and called at 9AM this morning for service. It is 6:55Pm he has NO water! The email said prove you have a credit Mustang customer service told him …
Mustang water is hands down the worst in north Texas. I understand they have equipment to service and employees to pay, but the pricing and service is outrageous. To top it off, there is no meter reading. I routinely keep track of water …
After almost 2 years i believe that this water company is running a scam. Haven’t used my sprinklers in over 3 weeks. I person in the household yet my water bill is higher than my neighbors. Same house 2 residents using sprinklers. The standard answer is get the water app…well no leaks? What now. Biggest rip off
Mustang is the ABSOLUTE WORST water utility provider we have ever had to use! Their rates are exorbitantly high and unjustifiable! Whether we use the sprinklers or not that month, whether we’re away on vacation or home, the bill is still …