This shady insurance scam company sent us to collections because an employee was let go didn’t cancel our policy before leaving their post. We didn’t even know we had over a YEAR of payments late until debt collections came to our door, and …
If I could leave zero stars I would. Kourtney was completely unprofessional, nasty, mean, inconsistent and honestly seemed to try and make things worse for me. When the snow storm hit Seattle I slide and hit a curb. I had to get my car …
The people here are no good the put a car before a human life not only that the company the used to tow my car the not only striped my girlfriends car the stole her plates off it and tried to blame anyone put them selfs to me that is not how a company should run put a car before a human life how low
Do not use these guys even if you find them to be a touch cheaper. They are not worth your time and will end up costing you more in the long run. I wish I never had them and avoided them because they are costing me more because of their junk.
Amazing customer service! I totlaled my car and they gave me a very fair amount for the loss. Claims customer service was very understanding and helpful.
I hate to give 1 star. They are highway robbery! Insurance scammers and dont pay as they should! Have a truck – someone hit it parked. They immediately dictate how they will cover when I have FULL COVERAGE! Rip off company! As usual, …
Mutual of Enumclaw has been our insurance company for our cars and our home since the 1970’s, they have always treated us wonderfully. Highly recommended!
NO FORM OF ELECTRONIC COMMUNICATIONS WHATSOEVER. That right there should have raised a red flag. But they raised my rates more than $150 per month for 2 vehicles. I didn’t catch it until 4 months later. No emails, nothing electronic. When I …
I recently had a lot of storm damage to my home. Mutual of Emumclaw was the best insurance I have ever delt with. You can not go wrong with their homeowner insurance.
The true measure of an insurance company is not a low price or expensive TV ads. It is when you need them to come through on a claim, making the experience as painless and seamless as possible. This is where Mutual of Enumclaw puts the emphasis and it shows.
I had to work with M of E due to an accident one of their clients caused. Their agent named Sheila was fabulous! Very professional, prompt, sympathetic and personable. If I ever leave my current insurer I’m choosing M of E JUST so I can work with Sheila! 😊🙏👏 M of E: if you’re listening, Sheila is management material!!! 👍 …
I am 67 years old, in my whole life I have never had an Insurance company like Enumclaw! The high winds came and blew my roof off in 2017 and they took care of it in a quick manner, 2 weeks ago a car ran into me as I was backing out of a …
Frustrated with this company after two years of trying to get a certain coverage on my home; with no response, no service or proper communication. Poor customer service, communication, and company. How can three different agents at one company be so bad at their job? Went to Liberty Mutual, they handled everything in 20 minutes.
Mutual of Enumclaw is an Outstanding Insurance Company. Very professional and dependable. They are very accessible and easy to deal with. They are very responsive and make filing accident claims a breeze. Highly recommend them. Their policy costs are very reasonable, too.
I have check with other insurance companies, their rates are no better. Even AARP. When I did have an accident, not our fault, they were their to help us through the process and even when the other party didn’t have enough insurance (only …
This company does not take care of people whose property has been damaged by their insured. The company would not make repairs to my trailer stating it’s value was far less that what the actual cost to repair $1350. I paid $900 for the …
We are very appreciative of the excellent service that Mutual of Enumclaw has demonstrated in any of our requests. We have added additional family members to our policy and autos with a minimum amount of effort on our part. …
I’m not very happy, Because they took 7 hours to get a tow truck 20 mins away I got stuck out of town. It cost us over $1000. to spend the weekend in a hotel, because of their poor service.I called them time after time. I have not had them …
We are a collision shop in Kent. I have had nothing but great experiences with this company. I honestly cannot say that about ANY other insurance company, and I have dealt with many of them. The way they handle their claims process is …
After 24 years of business with this company, Mutual of Enumclaw, without any option to change our policy, cancelled our coverage with one month to find replacement coverage all because we repaired two windows in 3 years. Mutual of Enumclaw …
We have been so pleased with Mutual of Enumclaw (MOE) during our auto repairs due to a recent incident where another car hit us. MOE is taking care of us and subrogating against the other company rather than us having to deal with someone …
I love Mutual Enumclaw !
I have all my vehicles and homes with them. They were great when I was in a accident got my rental and car to a quality company for repairs who only use the …
We are a senior couple and have been insured with several well-known companies over the years. Our Broker in Mesa, AZ recommended Mutual of Enumclaw. Lower premiums and minimal red tape if we had to file a claim were our top priorities. In …
I was talked into switching to them when i purchased my home. I’d been with Geico for 10+ years, and they were amazing to work with. For example, someone hit us while we were in Disneyland on a Sunday, and Geico had us in a rental within …
My car was deemed a total loss for an accident that was not my fault. I had the car for only 5 months, Enumclaw is offering 14k that is with taxes too. They said I also have to pay my 500 dollar deductible. I paid 18k total for my car. I just think the offer is really low considering the circumstances.
I have had several insurance companies over my 50 years of coverage and I can say without a doubt that Mutual of Enumclaw has provided the best coverage and customer service. Rates are very competitive, coverage is excellent, and customer …
My family lives in Arizona, and we were introduced to MOE by a local insurance broker. When he first mentioned the company that he wanted us to use, I said “Mutual of what? I’ve never heard of them!” He assured us that MOE was excellent, …
I have been with this company for many many years and they have been overcharging me more than I imagined! I do NOT recommend them at all. They are not looking out for you. They are looking out for themselves. …
This summer I was driving on the North Side of Phoenix when a piece of rebar dropped on the road and penetrated my gas tank on my Porsche Panamera. My subsequent flatbed tow was arranged efficiently through Enumclaw and the car was taken to …
The rates for home and auto have been exceptional. And, while no one enjoys having a claim, when we had one, it was handled quickly and managed throughout the process to ensure we received great service. I recommend Mutual of Enumclaw for anyone who needs great insurance at a great price!
Very rude people , I would never use this insurance company . I can’t belive the level of disrespect I received talking to one of their agents. I know not to recommend my friends and family to this company . You get what you pay …
Really frustrated with the level of service we have received lately from Mutual of Enumclaw and AAA who sells me the policies. I am a long standing client of greater than 20 years with 2 homes and 3 vehicles, it’s been 10 days since my …
Do not use this company for homeowners insurance. Yes, rates are lower but if you have a claim, good luck! I was charged 2 deductibles for the same claim. I am still fighting that. Horrible adjusters. Please, do your homework before …
UNHAPPY WITH COMMUNICATION AND SERVICE FROM CLAIMS DEPARTMENT. We are insured through Enumclaw Mutual with several cars and two houses. Premiums are favorable, claims leave a lot to be desired. A car runs a stop sign and totals our new car …
I can’t say enough how amazing the customer service I received thus far has been. From the beginning it has been phenomenal. I spoke first with Debbie and she has been kind and very thorough in explaining everything to me. …
Called them three times about my claim and they never called back. No communication with me about the process. Told us to call the other person’s insurance but their insurance said they work only with our insurance agent. We are considering new options for insurance now.
Absolutely phenomenal responsiveness, helpfulness, and professionalism. The claim for damage to our boat was processed within a few days. These folks walk their talk — it’s like having another family support group. Especially want to …
I have worked as an underwriter, customer service representative and commercial property and casualty agent for the last fifteen years and I was appalled at the lack of customer service practiced by this company. I was attempting to get …
Been living without a bathroom for almost 6 weeks because of this company. Most importantly this is the only bathroom in my house. Very frustrated with no end in site. I still am waiting on the claim adjuster Tim to get back to me.
I was a customer of Mutual Enumclaw for home and auto insurance for 6 years. My account was on auto withdrawal and they had my banking info on file. We moved accross the country and was told I needed to get a new policy since they don’t …
Have been an unhappy customer for years. They tried to skip out on covering our servers when we had a power surge (had specific coverage for it). More concerning is they will cancel your coverage if you don’t return their forms to update …
I had this company for a few years and had 1 claim under $3,000. Because I could not verify if the items were stolen in one incident or two separate incidents they stated I had to pay two $1000 deductibles. I had camera footage that people …
My car was back ended horribly. Right before an international trip. I had so much stress. Nobody seemed to want to help, than Melissa Murray went out of her way to handle my case with poise and etiquette. At first I thought I was lost. I am …
Insurance provider for AAA of Washington. Have been very pleased with interaction with company.
This shady insurance scam company sent us to collections because an employee was let go didn’t cancel our policy before leaving their post. We didn’t even know we had over a YEAR of payments late until debt collections came to our door, and …
If I could leave zero stars I would. Kourtney was completely unprofessional, nasty, mean, inconsistent and honestly seemed to try and make things worse for me. When the snow storm hit Seattle I slide and hit a curb. I had to get my car …
Pros
-Representative Tammy answered phone calls and returned phone calls in a timely manner …
Excellent services.
Money
Level of service is fabulous
Worst customer service
Good
March. Experience so far
They don’t have an office at this location any longer.
Fantastic insurance carrier. Great customer service.
Horrible to deal with….wont pay even though their client started a fire that came onto my property…..lie cheat steal
Great rates and customer service
Very good local insurance service
Great customer service, always.
Exelent employees, service and great prices
Their rates are fantastic and so is their service. Knowledgeable and friendly people. Listen to your needs.
The people here are no good the put a car before a human life not only that the company the used to tow my car the not only striped my girlfriends car the stole her plates off it and tried to blame anyone put them selfs to me that is not how a company should run put a car before a human life how low
Great rates, but they REALLY resent paying. Not surprising for a small insurer.
After 40 years with this company I would tell everyone to avoid it like the plague.
Great company, easy to work with when claims are needed
Do not use these guys even if you find them to be a touch cheaper. They are not worth your time and will end up costing you more in the long run. I wish I never had them and avoided them because they are costing me more because of their junk.
Great and prompt service. Excellent representatives at Mutual of Enumclaw. Been a customer for 15 years and they are always there for me
Great Company. been with them a long time. Roof claim was handled fast, every question I had was answered!
Amazing customer service! I totlaled my car and they gave me a very fair amount for the loss. Claims customer service was very understanding and helpful.
RUN!!!! denied a valid claim. Not worth the headache. I’ve learned that you get what you pay for. Good fees do not translate to good service.
I hate to give 1 star. They are highway robbery! Insurance scammers and dont pay as they should! Have a truck – someone hit it parked. They immediately dictate how they will cover when I have FULL COVERAGE! Rip off company! As usual, …
Mutual of Enumclaw has been our insurance company for our cars and our home since the 1970’s, they have always treated us wonderfully. Highly recommended!
NO FORM OF ELECTRONIC COMMUNICATIONS WHATSOEVER. That right there should have raised a red flag. But they raised my rates more than $150 per month for 2 vehicles. I didn’t catch it until 4 months later. No emails, nothing electronic. When I …
Excellent company providing quality service with a smile.
I recently had a lot of storm damage to my home. Mutual of Emumclaw was the best insurance I have ever delt with. You can not go wrong with their homeowner insurance.
The true measure of an insurance company is not a low price or expensive TV ads. It is when you need them to come through on a claim, making the experience as painless and seamless as possible. This is where Mutual of Enumclaw puts the emphasis and it shows.
I had to work with M of E due to an accident one of their clients caused. Their agent named Sheila was fabulous! Very professional, prompt, sympathetic and personable. If I ever leave my current insurer I’m choosing M of E JUST so I can work with Sheila! 😊🙏👏 M of E: if you’re listening, Sheila is management material!!! 👍 …
I am 67 years old, in my whole life I have never had an Insurance company like Enumclaw! The high winds came and blew my roof off in 2017 and they took care of it in a quick manner, 2 weeks ago a car ran into me as I was backing out of a …
Frustrated with this company after two years of trying to get a certain coverage on my home; with no response, no service or proper communication. Poor customer service, communication, and company. How can three different agents at one company be so bad at their job? Went to Liberty Mutual, they handled everything in 20 minutes.
Mutual of Enumclaw is an Outstanding Insurance Company. Very professional and dependable. They are very accessible and easy to deal with. They are very responsive and make filing accident claims a breeze. Highly recommend them. Their policy costs are very reasonable, too.
I have check with other insurance companies, their rates are no better. Even AARP. When I did have an accident, not our fault, they were their to help us through the process and even when the other party didn’t have enough insurance (only …
This company does not take care of people whose property has been damaged by their insured. The company would not make repairs to my trailer stating it’s value was far less that what the actual cost to repair $1350. I paid $900 for the …
We are very appreciative of the excellent service that Mutual of Enumclaw has demonstrated in any of our requests. We have added additional family members to our policy and autos with a minimum amount of effort on our part. …
I’m not very happy, Because they took 7 hours to get a tow truck 20 mins away I got stuck out of town. It cost us over $1000. to spend the weekend in a hotel, because of their poor service.I called them time after time. I have not had them …
We are a collision shop in Kent. I have had nothing but great experiences with this company. I honestly cannot say that about ANY other insurance company, and I have dealt with many of them. The way they handle their claims process is …
After 24 years of business with this company, Mutual of Enumclaw, without any option to change our policy, cancelled our coverage with one month to find replacement coverage all because we repaired two windows in 3 years. Mutual of Enumclaw …
We have been so pleased with Mutual of Enumclaw (MOE) during our auto repairs due to a recent incident where another car hit us. MOE is taking care of us and subrogating against the other company rather than us having to deal with someone …
I love Mutual Enumclaw !
I have all my vehicles and homes with them. They were great when I was in a accident got my rental and car to a quality company for repairs who only use the …
We are a senior couple and have been insured with several well-known companies over the years. Our Broker in Mesa, AZ recommended Mutual of Enumclaw. Lower premiums and minimal red tape if we had to file a claim were our top priorities. In …
I was talked into switching to them when i purchased my home. I’d been with Geico for 10+ years, and they were amazing to work with. For example, someone hit us while we were in Disneyland on a Sunday, and Geico had us in a rental within …
My car was deemed a total loss for an accident that was not my fault. I had the car for only 5 months, Enumclaw is offering 14k that is with taxes too. They said I also have to pay my 500 dollar deductible. I paid 18k total for my car. I just think the offer is really low considering the circumstances.
I have had several insurance companies over my 50 years of coverage and I can say without a doubt that Mutual of Enumclaw has provided the best coverage and customer service. Rates are very competitive, coverage is excellent, and customer …
My family lives in Arizona, and we were introduced to MOE by a local insurance broker. When he first mentioned the company that he wanted us to use, I said “Mutual of what? I’ve never heard of them!” He assured us that MOE was excellent, …
We have been with MOE for almost 40 years, insuring both our car and our home with them. …
I have been with this company for many many years and they have been overcharging me more than I imagined! I do NOT recommend them at all. They are not looking out for you. They are looking out for themselves. …
This summer I was driving on the North Side of Phoenix when a piece of rebar dropped on the road and penetrated my gas tank on my Porsche Panamera. My subsequent flatbed tow was arranged efficiently through Enumclaw and the car was taken to …
The rates for home and auto have been exceptional. And, while no one enjoys having a claim, when we had one, it was handled quickly and managed throughout the process to ensure we received great service. I recommend Mutual of Enumclaw for anyone who needs great insurance at a great price!
Very rude people , I would never use this insurance company . I can’t belive the level of disrespect I received talking to one of their agents. I know not to recommend my friends and family to this company . You get what you pay …
Really frustrated with the level of service we have received lately from Mutual of Enumclaw and AAA who sells me the policies. I am a long standing client of greater than 20 years with 2 homes and 3 vehicles, it’s been 10 days since my …
Do not use this company for homeowners insurance. Yes, rates are lower but if you have a claim, good luck! I was charged 2 deductibles for the same claim. I am still fighting that. Horrible adjusters. Please, do your homework before …
UNHAPPY WITH COMMUNICATION AND SERVICE FROM CLAIMS DEPARTMENT. We are insured through Enumclaw Mutual with several cars and two houses. Premiums are favorable, claims leave a lot to be desired. A car runs a stop sign and totals our new car …
I can’t say enough how amazing the customer service I received thus far has been. From the beginning it has been phenomenal. I spoke first with Debbie and she has been kind and very thorough in explaining everything to me. …
Called them three times about my claim and they never called back. No communication with me about the process. Told us to call the other person’s insurance but their insurance said they work only with our insurance agent. We are considering new options for insurance now.
I work with different insurance companies for home repair and Mutual of Enclaw is head and shoulders above the rest!!
Absolutely phenomenal responsiveness, helpfulness, and professionalism. The claim for damage to our boat was processed within a few days. These folks walk their talk — it’s like having another family support group. Especially want to …
I have worked as an underwriter, customer service representative and commercial property and casualty agent for the last fifteen years and I was appalled at the lack of customer service practiced by this company. I was attempting to get …
Been living without a bathroom for almost 6 weeks because of this company. Most importantly this is the only bathroom in my house. Very frustrated with no end in site. I still am waiting on the claim adjuster Tim to get back to me.
I was a customer of Mutual Enumclaw for home and auto insurance for 6 years. My account was on auto withdrawal and they had my banking info on file. We moved accross the country and was told I needed to get a new policy since they don’t …
Have been an unhappy customer for years. They tried to skip out on covering our servers when we had a power surge (had specific coverage for it). More concerning is they will cancel your coverage if you don’t return their forms to update …
I had this company for a few years and had 1 claim under $3,000. Because I could not verify if the items were stolen in one incident or two separate incidents they stated I had to pay two $1000 deductibles. I had camera footage that people …
My car was back ended horribly. Right before an international trip. I had so much stress. Nobody seemed to want to help, than Melissa Murray went out of her way to handle my case with poise and etiquette. At first I thought I was lost. I am …