Horrible customer service, never mindful of how precious your time might be and yet they seem to go as slow as possible, like you get paid for being there.. Let’s not get started on the speedy motor bank service .. all the while you can see …
called several times was hung up on by the answering service and when i finanlly did get someone on the phone they never called me back like they said they would… awful customer service
This place is a joke you cannot make a direct payment online from an outside source and to make it worse they take so long to process a payment that you get charged interest when you try to pay off the account according to their payoff amount online. Won’t be doing business here anymore!!
If I could I would give this bank a negative star. Their up grade is even a lower grade than before Sept 2019 computer FIX???? Closing account moving to Chase
I am still not able to check my balance since Friday afternoon. the app or the website. can someone tell me what is going on?? I know you are doing a System update but this is crazy.
Had an issue with a service I purchased through the credit union. The credit union was helpful at getting back in touch with me to get the issue resolved.
Ok i understand that banks close, BUT i have school EVERY week day from 9-4 and a job usually from 5-9 and weekends 2-close, SO HOW IN THE WORLD AM I SUPPOSED TO GET TO THE BANK WHEN ITS CLOSED ALL THE TIME. And i refuse to miss school just to go to the bank
I wish I could give no stars, this is the ultimate bank of hidden fees and paying when they want to. I don’t know how or why they pay out they way that they do but it has cost me more money to bank with this bank then I care to name. I …
I would like for my money to be in my account before the sun comes up. Apparently the computer systems they use run on bankers hours. Some people go to work before 8 am, and pay their bills before that. Thanks for making my banking …
They will hold your money well past the 7 days limited my law. They have no respect because they know one person can’t do much. Told me to be their guest when I said I was going to sue them before they released the fund. Sad what society …
This is only credit union I know that REFUSES to work with there customers. Even with covid impacting everyone as much as it is they still REFUSE to work any customers. I wouldn’t recommend for anyone to do business with this bank. I …
They need to significantly improve on their internal and external communication skills! Hard to get through when calling their office. Online service needs to be worked on and should give us the ability to reset our password instead of …
Crazy circus is in town? I called Monday to Member Services for help. Was advised I had to go the branch. I called the branch since they are closed. Was told to call Member Services back or call main number and talk to card services. It’s …
I’m certain as a bank they may be good (edit they are not) but if you have a loan through them it’s frustrating. I haven’t received a bill or anything. If you pay online it’s a $15 fee, if you pay over the phone it’s a $15 fee, if you go …
I have had multiple issues with this bank. However, Rebeca Bejarano has definitely resolved most all of them for us. Still do not like the new software for accessing statements and such but she makes the best of it and provides us with any needed assistance.
Thank you.
I have bank accounts with other banks just for convenience. However, I have had this bank account for over 30 years, just because I find
them very reliable and customer focused. They have always been
quick to resolve any problems. Keep up the good work!!
I did an app for a personal loan over the phone on Wednesday and I still haven’t received an email or phone call on Friday evening. I was told that I would be contacted within 48 hours and nothing. The phone lines haven’t worked the last 2 …
Paula is the best!!! I will give it 5 stars ONLY because of her. The credit union as a whole needs so much more better finance reps that know how to do loans
I will be switching my auto finance to a different bank for 2 simple reasons, I cannot make a payment with a member number which I have never been given, you call for help and stay waiting for 30 mins and it’s always busy, you try a …
If I could leave less stars I would. I have been with this bank for awhile. To give you an idea my account number is still in the 5 digits. This bank has no help for when you are struggling. The service is horrible. I’m sitting in the …
This bank doesn’t know how to fix it’s own problems they hold your money and say we’ll look into it once it’s released in 3 business days?!?! I’ve had this same issue yrs back and the one I spoke to took care if it while I was on the phone …
I have been with them for over 32 years.
Have had Home loan & Truck loan Everything had been good until last year
& this year. Both years our Account & Personal Information was possibly …
These people are not for the customer. They tell you what you can do. Credit unions were built and designed to be member run. Not this one. Horrible customer service.
I reported this place to the BBB and the AGO. They sent my mom a check for 2850.00, out of the blue, and our bank labeled it fictious/altered. A guy from there has been trying to get mom to send him 2500.00 back for a government grant of 40,000. In return. Thank God I caught her before she sent any money.
I have been with this credit union for many years. I have had good experiences and bad experiences. But never have I thought I would see the day where I pay off my rv loan and they are refusing to give me my title to the rv because I …
I have had many different banks over the past 15 years, and I have to say this is the absolute worst! Set up auto draft with several of my accounts they can’t seem to get the system to work right! forcing me to physically go make a payment, …
I have been with this bank for over 10 years & never really had a problem until this year. Constant problems and inconvenience!!
I work 8-5:30 so it is difficult to go to the bank during work hours. I called …
(Translated by Google) Good service I have been using your service for years and I have no complaints …
Horrible customer service, never mindful of how precious your time might be and yet they seem to go as slow as possible, like you get paid for being there.. Let’s not get started on the speedy motor bank service .. all the while you can see …
Grate service
Friendly service!
Good credit Union
Always a great experience.
Good place to bank, I haven’t had any problems
I closed my account with them because of the bad service.
My fiance got hit with a bad adress fee!
Soooo annoying!
Charging for replacements, you know how they stay open! Wack af
Poor service use to be great now you are just a number. The friendly times are gone
Drive thru opens at 730. Got there early. .. still waiting.. 10 minutes later at 740 they open. Horrible.
Review on GOOGLE portion….searched for shared banking branch. This facility does NOT have shared banking.
called several times was hung up on by the answering service and when i finanlly did get someone on the phone they never called me back like they said they would… awful customer service
Great service Yvette took care of me answered all my questions , and did an awesome job Highly recommend!!
This place is a joke you cannot make a direct payment online from an outside source and to make it worse they take so long to process a payment that you get charged interest when you try to pay off the account according to their payoff amount online. Won’t be doing business here anymore!!
The only bank I know of that consistently looks for a reason to charge you overdraft fees every single month. Crooks!
If I could I would give this bank a negative star. Their up grade is even a lower grade than before Sept 2019 computer FIX???? Closing account moving to Chase
I am still not able to check my balance since Friday afternoon. the app or the website. can someone tell me what is going on?? I know you are doing a System update but this is crazy.
Worked with Diedra for my 2nd auto loan with them, flawless process.
Had an issue with a service I purchased through the credit union. The credit union was helpful at getting back in touch with me to get the issue resolved.
Ok i understand that banks close, BUT i have school EVERY week day from 9-4 and a job usually from 5-9 and weekends 2-close, SO HOW IN THE WORLD AM I SUPPOSED TO GET TO THE BANK WHEN ITS CLOSED ALL THE TIME. And i refuse to miss school just to go to the bank
I wish I could give no stars, this is the ultimate bank of hidden fees and paying when they want to. I don’t know how or why they pay out they way that they do but it has cost me more money to bank with this bank then I care to name. I …
I would like for my money to be in my account before the sun comes up. Apparently the computer systems they use run on bankers hours. Some people go to work before 8 am, and pay their bills before that. Thanks for making my banking …
They will hold your money well past the 7 days limited my law. They have no respect because they know one person can’t do much. Told me to be their guest when I said I was going to sue them before they released the fund. Sad what society …
This is only credit union I know that REFUSES to work with there customers. Even with covid impacting everyone as much as it is they still REFUSE to work any customers. I wouldn’t recommend for anyone to do business with this bank. I …
They need to significantly improve on their internal and external communication skills! Hard to get through when calling their office. Online service needs to be worked on and should give us the ability to reset our password instead of …
Crazy circus is in town? I called Monday to Member Services for help. Was advised I had to go the branch. I called the branch since they are closed. Was told to call Member Services back or call main number and talk to card services. It’s …
I’m certain as a bank they may be good (edit they are not) but if you have a loan through them it’s frustrating. I haven’t received a bill or anything. If you pay online it’s a $15 fee, if you pay over the phone it’s a $15 fee, if you go …
I have had multiple issues with this bank. However, Rebeca Bejarano has definitely resolved most all of them for us. Still do not like the new software for accessing statements and such but she makes the best of it and provides us with any needed assistance.
Thank you.
I have bank accounts with other banks just for convenience. However, I have had this bank account for over 30 years, just because I find
them very reliable and customer focused. They have always been
quick to resolve any problems. Keep up the good work!!
I did an app for a personal loan over the phone on Wednesday and I still haven’t received an email or phone call on Friday evening. I was told that I would be contacted within 48 hours and nothing. The phone lines haven’t worked the last 2 …
Paula is the best!!! I will give it 5 stars ONLY because of her. The credit union as a whole needs so much more better finance reps that know how to do loans
I will be switching my auto finance to a different bank for 2 simple reasons, I cannot make a payment with a member number which I have never been given, you call for help and stay waiting for 30 mins and it’s always busy, you try a …
If I could leave less stars I would. I have been with this bank for awhile. To give you an idea my account number is still in the 5 digits. This bank has no help for when you are struggling. The service is horrible. I’m sitting in the …
This bank doesn’t know how to fix it’s own problems they hold your money and say we’ll look into it once it’s released in 3 business days?!?! I’ve had this same issue yrs back and the one I spoke to took care if it while I was on the phone …
I have been with them for over 32 years.
Have had Home loan & Truck loan Everything had been good until last year
& this year. Both years our Account & Personal Information was possibly …
These people are not for the customer. They tell you what you can do. Credit unions were built and designed to be member run. Not this one. Horrible customer service.
I reported this place to the BBB and the AGO. They sent my mom a check for 2850.00, out of the blue, and our bank labeled it fictious/altered. A guy from there has been trying to get mom to send him 2500.00 back for a government grant of 40,000. In return. Thank God I caught her before she sent any money.
I have been with this credit union for many years. I have had good experiences and bad experiences. But never have I thought I would see the day where I pay off my rv loan and they are refusing to give me my title to the rv because I …
I have had many different banks over the past 15 years, and I have to say this is the absolute worst! Set up auto draft with several of my accounts they can’t seem to get the system to work right! forcing me to physically go make a payment, …
Edits as of Nov 2022
Taking back what I said about customer service… 4 out the 5 reps I’ve talked …
I have been with this bank for over 10 years & never really had a problem until this year. Constant problems and inconvenience!!
I work 8-5:30 so it is difficult to go to the bank during work hours. I called …
This bank is rich off of their customers overdraft fees.
I literally just had 7 or more overdraft fees, due to 1 transaction that sent my …