My Credit Union is Your Credit Union for Life! We are a credit union serving Hennepin, Dakota, Scott, Rice, LeSueur and Carver Counties. Federally … See more
Very unprofessional. I asked simple questions and they would brush me off. I even got what do you think you should do when asking a question I have no knowledge of.
I’ve been with RBCU for years, and love the free banking and they worked with me on a car loan last year. And the people at this branch even greet me by name, even if they use my full name…
Didnt think it was possible for a bank to make Wells Fargo look reasonable after they stole people’s information and made fake accounts, but RBCU did. DO NOT USE them as your Bank!
Overall good experiences with the bank. I just don’t know why it is so slow. They have lots of staff on hand – but it seems they can only do one transaction at a time either walking in or using the drive through
Never thought that I was going to regret to leave Wells Fargo .
Poor customer service I stop once a week to deposit my check and is a bad experience to worse today I stoped with a cashier check and first the cashier said …
Terrible terrible customer serivce. Ramanda was very rude and unwelcoming she sat and argued with me and I will be closing all my accounts soon. I’d advise anyone looking for a credit union not to go here . Inconsistent policies and procedures and makes for unpleasant experience. Maliciah was amazing.
Was told that a blended loan (part unsecured and part auto loan) would have a rate of 9.99% if the total was under $24K. Was also told that Gap Insurance would be available and required on the loan. We then went car shopping and found a …
I live 50 mins away, I called in advance to make sure I could pay my loan off with my Visa. They said that would be okay. I get all the way there to only need a cash advance. Don’t have time to run to the bank and get one. Awful service, …
Took out a small car loan in April–first experience with RBCU. I bank with BMO Harris, and planned to make a regular payment along with a principal only payment each month to pay off early. The ‘newly updated’ RBCU computers cannot …
I really wanted to have an account at RCBU, it’s in my neighborhood, people seemed friendly…boy, what a mistake! I opened my account with cash on June 6 and was told I would receive my debit card and checks in a week. Stopped in to make …
Applied for a loan and the woman said she’d get back to me in about a half hour. Didn’t hear anything back. 4 hours later I called back and went to voice-mail. I left a message. Still did not hear back or get a phone call, but I did get an …
Do yourself a favor and trust me, don’t go to RBCU! I recently visited RBCU for the first time ever yesterday while making my rounds at local credit unions shopping for pre-approved auto financing to see what kind of deals or incentives …
Great employees, great service, typically. They don’t have teller counters like you see at a typical bank, they try to be alot more personable with their bank design. Tellers are always very nice and helpful. Most of the loan officers are …
Terrible Customer Service, unprofessional and reverse discrimination. 5 people waiting in line, only one teller helping customers while the manager (Black female) chatting with the other African female teller, about Halloween weekend.. They don’t seem to care or want to work,. Just waiting for their pay checks.
Cust for over 10 years, both business and personal.
So disappointed in the lack of service in the past year,
They rarely return calls, takes multiple appointments to get anything done, 2 …
Had a outstanding experience at the Lyndale location. Jasmin R. The branch manager helped address my concerns with upmost care. She also helped me feel at ease after going through a horrible experience at another branch. All staff there were friendly and I will forever be a customer! Kudos to Jasmin!!
I never seen a terrible customer service as this one.
I got cash from the ATM machine at this location, of several hundred dollars, when I went inside to switch small bills to bigger ones, they refused to do so …
Very hit and miss. Most of the frontline staff are very good and easy to deal with. However, the “bankers” are often curt and rude. It seems to me that the current problems with MYCU are at this level.
Worst experience ever! If I could give under 1 star I would! I have only been at this credit union maybe 7 months and I am closing my acct. this is the only credit union/bank in my experience where the customer has to pay when fraudulent …
Awesome service!
Great customer service
very rude workers
Great quick & helpful service..
Very unprofessional. I asked simple questions and they would brush me off. I even got what do you think you should do when asking a question I have no knowledge of.
Why isn’t the phone banking system working ? It’s been about a week now that it’s just dead phone line beeping.
Nice enough. Cute little place that doesn’t have a monthly charge for accounts
Long time member. So annoyed that the Lyndale office removed the drive through ATM
I drive by a couple times a week they are Building/Expanding literally!
Keep up the good work! Joe and Joey
The people here were so unbelievably condescending and rude when applying for a loan! I would not recommend them to anyone.
Teller service has really gone down lately at the lyndale location the past few months.
I have been a customer for almost 10 years. Very positive experience, great bank, helpful, reasonable and good management!!!
Great Service! Always feel welcomed!
I’ve been with RBCU for years, and love the free banking and they worked with me on a car loan last year. And the people at this branch even greet me by name, even if they use my full name…
Didnt think it was possible for a bank to make Wells Fargo look reasonable after they stole people’s information and made fake accounts, but RBCU did. DO NOT USE them as your Bank!
Chris in commercial lending is pretty cool. 4 stars!
Overall good experiences with the bank. I just don’t know why it is so slow. They have lots of staff on hand – but it seems they can only do one transaction at a time either walking in or using the drive through
Never thought that I was going to regret to leave Wells Fargo .
Poor customer service I stop once a week to deposit my check and is a bad experience to worse today I stoped with a cashier check and first the cashier said …
Terrible terrible customer serivce. Ramanda was very rude and unwelcoming she sat and argued with me and I will be closing all my accounts soon. I’d advise anyone looking for a credit union not to go here . Inconsistent policies and procedures and makes for unpleasant experience. Maliciah was amazing.
Was told that a blended loan (part unsecured and part auto loan) would have a rate of 9.99% if the total was under $24K. Was also told that Gap Insurance would be available and required on the loan. We then went car shopping and found a …
I live 50 mins away, I called in advance to make sure I could pay my loan off with my Visa. They said that would be okay. I get all the way there to only need a cash advance. Don’t have time to run to the bank and get one. Awful service, …
Took out a small car loan in April–first experience with RBCU. I bank with BMO Harris, and planned to make a regular payment along with a principal only payment each month to pay off early. The ‘newly updated’ RBCU computers cannot …
I really wanted to have an account at RCBU, it’s in my neighborhood, people seemed friendly…boy, what a mistake! I opened my account with cash on June 6 and was told I would receive my debit card and checks in a week. Stopped in to make …
Applied for a loan and the woman said she’d get back to me in about a half hour. Didn’t hear anything back. 4 hours later I called back and went to voice-mail. I left a message. Still did not hear back or get a phone call, but I did get an …
Do yourself a favor and trust me, don’t go to RBCU! I recently visited RBCU for the first time ever yesterday while making my rounds at local credit unions shopping for pre-approved auto financing to see what kind of deals or incentives …
Great employees, great service, typically. They don’t have teller counters like you see at a typical bank, they try to be alot more personable with their bank design. Tellers are always very nice and helpful. Most of the loan officers are …
Terrible Customer Service, unprofessional and reverse discrimination. 5 people waiting in line, only one teller helping customers while the manager (Black female) chatting with the other African female teller, about Halloween weekend.. They don’t seem to care or want to work,. Just waiting for their pay checks.
Cust for over 10 years, both business and personal.
So disappointed in the lack of service in the past year,
They rarely return calls, takes multiple appointments to get anything done, 2 …
Had a outstanding experience at the Lyndale location. Jasmin R. The branch manager helped address my concerns with upmost care. She also helped me feel at ease after going through a horrible experience at another branch. All staff there were friendly and I will forever be a customer! Kudos to Jasmin!!
I never seen a terrible customer service as this one.
I got cash from the ATM machine at this location, of several hundred dollars, when I went inside to switch small bills to bigger ones, they refused to do so …
Very hit and miss. Most of the frontline staff are very good and easy to deal with. However, the “bankers” are often curt and rude. It seems to me that the current problems with MYCU are at this level.
I love MY credit union. The staff are pleasant and caring. I have always had a positive experience in every way.
Worst experience ever! If I could give under 1 star I would! I have only been at this credit union maybe 7 months and I am closing my acct. this is the only credit union/bank in my experience where the customer has to pay when fraudulent …