NAE Federal Credit Union is a not-for-profit financial institution with three convenient locations providing full service financial products for eligible members who live, work, worship, or go to school in South Hampton Roads Virginia. Come in today to find out why we are a trusted partner.
| Friday | 9am to 5pm |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9am to 5pm |
| Tuesday | 9am to 5pm |
| Wednesday | 9am to 5pm |
| Thursday | 9am to 5pm |
755 Battlefield Blvd N, Chesapeake, VA 23320
Do not bank with these people.
No fees like banks
NAE nickel and dimes you to death. You shouldn’t have to pay to use your own money!
Garbage. Impossible to do anything online, very poor service. You guys need an update really badly.
NAE is the most personal and helpful financial institution I ever dealt with for 20+years
If you can avoid this bank, I’d highly suggest you do so.
If I could give it less than one, I would. I don’t know what is going on with this bank, but the customer service is outrageously terrible. I will be closing my account.
The problem i have with the bank is everytime i go to the drive thru they always mess up my money and im the one who has to lose out.i will no longer bank with them
I have banked with NAE for over 20yrs. I have never had an issue. Great customer service!
Called in and was directed to their 24 hour service and was greeted by Clement F. He was fundamentally a fantastic person, quickly and easily answering all of my questions and best directing me in what I was needing help with, I highly …
Always polite, they know me…I am not just a number, honest and always willing to help. They might be small but I prefer that over some big fish that treats you like a number.
Been a member for 20 years! Overall great experience. Very personalble. Though I have ran into a few grumpy employees I wont let that ruin my overall impression. Thanks NAE
Had the same experience as Mr Corbett.
NAE employees on N Battlefield Blvd are cold and unwelcoming. The Manager sets …
The employees were rude to each other and to me. Very condescending, accusational, and unprofessional. If I could give less than a star I would. Also noticed tellers eating and drinking at their stations while handling money??? Can’t believe the way these people conduct themselves.
The worst bank ever. Too difficult to make a payment
Waited 20 minutes for Mary to finish yapping with her coworker. After I let her know that I thought it was rude she dismissed it. I let her know I would continue to do business with Navy Federal (if you are a civilian contractor I highly …
Don’t know who’s in charge now, this Bank went down when the Ford Plant closed, their system is totally out dated, apparently it doesn’t talk to the rest of the system, Customer services sucks, they don’t seem to have a clue, close their …
I’m in the process of sacrificing my super low interest rate with NAE and refinancing somewhere else because I’m so sick of the terrible customer service, poor problem resolution, and outdated account management.
The other post are correct. The customer service on Battlefield branch is terrible. The manager doesn’t like to service black people at all and hates for you to ask any questions. The tellers aren’t any better.The one black teller is not any better. If you need assistance go to the Indian River Branch.
Bottom of the barrel credit union stuck in the stone age. Limited online functions, QUARTERLY billing statements, and poor customer service. Their business model was effective many many years ago but they need a reset or a closure. Avoid this place at all costs.
Really wish you could give them a 0 star. How can a bank go back on a deal because I’m Military and not stationed in VA. I even tried to set up a payment with them through my pay and they didn’t want to work with me. I really think they are put to get military.
Technology issues with newly designed website is nothing but a big headache. Toll free number is useless. I waited over 9 minutes only to not receive any assistance with a flawed logon system. I ended up traveling 50 miles to get the issue …
none of my transactions (recurring or new) will go through. I suspect it has to do with their system upgrades. I checked the website and it does not state that the credit and debit cards will not properly work. But they are not working. …
Too bad I can’t leave 0 stars. This bank is the worst. Moved out of state and they insist I show up in person to change my address. I got a car loan through them and they refuse to send my coupon book for payments as well as refuse to fix …
This is the worst credit union in the world & needs to be shut down. The customer service is horrible especially from a man name Paul Johnson. He became very rude and upset with me when I told him I did not like the way this credit union …
Unable to access loan information online without opening a membership, never receive statements by mail or email. Customer service is hit or miss with competent people and they transfer you at the blink of an eye. Customer service personnel …
I’d give them half a star if I could, but I can’t so I guess one will do. Anyhow, this is an amazing bank, if you are stuck 40 years in the past. They do not offer most of the convenient features provided by most banks today and have …
The online system is awful. It asks for a security question each time. Sometimes it likes the answers. Sometimes it doesn’t. I have had to go to the credit union to reset the questions twice. Both times the teller gives me an ” I know” …
This is the worse bank ever! Customer service is horrible. I was young when I first opened my car loan with them and was just excited about the whole situation. If I knew what I know now I would have not opened my account with them. I …
I should have read the reviews prior to opening this account with NAE. I can’t say how embarrassing it is not to be able to pay for services because of this banking system update. No message was sent out to warn you that you may not be able …
Worst bank ever. Fees on fees. Card is always getting declined even though I have thousands in the bank. Their bank just doesn’t have the reach. The cards are handled by some company in India this place is a joke.
I’ve been a member here for a while so I’m sure what I have to say should count for a lot. Their rates are great and I won’t deny them that and they have less paperwork and a less complicated system of processing etc. However, their system …
Worst bank to have a loan through! All of their technology is stuck in the past. Per every phone call I have sat through….You can not pay your loan online without opening a checking with them to pay it. Only other options they give you is …
I give them a 3 star cause I’m still undecided. Got an auto loan through them a couple weeks ago with great rates. Well yesterday I get a call from an Indian woman saying I need to show proof of income and she had my information so I …
This bank was the absolute worst bank possible to hold an auto loan with by far. They made it difficult to make payments, and customer service was horrible and often unhelpful. They refused to report my three years of on time payments, …
This bank is absolutely terrible, I didn’t even realize a bank could be so bad. I got a car loan through a dealer that was set up through them (not by my choice) and in this 5ish years I’ve had the loan I’ve had COUNTLESS issues. I can’t …
Get your loan at another bank. The customer service here is the worst and you will almost always deal with them because they will mess up someway. Run and choose someone else.
Stay away from this credit union! Very difficult to work with compared to any other bank. Can’t do payments or transfers online for some reason. Also they are hard to get on the phone and actually solve any problem. …
Probably the worst Bank in America. You get an auto loan through them and you cannot even sign onto their website. You cannot access the account to pay it, this has got to be illegal and against some consumer lending law.
I have received the most rude customer service ever. I will never bank with you again and I will tell everyone I know how awful I was treated. I called to order an expired bank card. I had to cancel it. Also when I changed my address …
If I could give this credit union zero stars, I would. This credit union has been unresponsive for almost two years. My old credit union joined theirs, and I’ve been trying to close my account ever since. Their lobbies are only open when …
Absolutely the worst bank I’ve dealt with. I have a auto loan that I’ve had for over a year and still can not log in to their website. I’ve called and emailed for help it’s been over a year and still nothing. I called today for information …