(Translated by Google) Very bad service. I called for a quote, they gave me all the information and they told me that they would call me later to tell me how much the insurance would cost me. And so until now I’m still waiting for the …
This company was recommended during the early months of the pandemic, by GEICO, which had my auto policy at the time. I was quoted a rate and paid my policy in full. I was told that someone would come and take pictures of my house. Someone …
Christian B has been so wonderful and has been helping me in everystep of the way. I appretiate everything he is doing for me . he is very professional and curtious. I am very grateful he is helping me
Very professional good job in what he does I think Chris is very experience in what he does explain situation w very well always on time u couldn’t ask for a better worker if I never has a problem again which I hope not p.s. he will definitely be the one I’ll call 🙂👍 …
Can’t pay a bill on a weekend and just got a cancellation letter cause they said I had a leak in my basement …I have never put an insurance claim in my life but that doesn’t mean anything anymore let’s just keep rewarding bad customers . …
Had a water leak issue and Justin from NBIC was very helpful and was with me every step of the process. Went way beyond and above to help me and keep me informed throughout. Great communication!! Great Team!!!
Raised my rate by 70% over the course of 5 years! Shop your home owners insurance! I was able to cut my rate in half by switching to a better and more reputable company.
Justin from the response team isThe best service man I’ve ever seen and I’m extremely happy with his service he is very efficient and I would use him every time I have a water issue in my home
Unprofessional and no communication. Sent out the worst adjuster who’s investigation made no sense. Can never get in contact with the claim supervisor TAMMIE MILLER or anyone else! Save yourself the headache and go elsewhere!
They randomly canceled my insurance Almost costing me my new mortgage. I have no claims. They said my house wasn’t expensive enough for them to keep insuring.
I would be remiss if I didn’t take the time to notate how very happy and pleased my husband and I were with the Assistant Territory Operations Manager, Vincent Spagnuolo, from this company that came to our home on Long Island. His …
I was due to use them – they took one look at my mixed breeze dogs ( lab and then a patterdale boxer) and said they were dropping me because they looked like pit. …
Thank you Mladen for taking the time to communicate and explain each step of the process. A consummate professional in every respect. We are very happy with the service and reporting. Thank you again!!
After many years of owning a policy we were kicked to the curb due to ONE claim. Our neighbor’s dog got in OUR yard and my large dogs hurt the little guy. We received a letter stating our dogs bite and frequently escape the yard. They …
Mladen was very professional and articulate in explaining what needed to be done. His work was clean and neat. Mladen was very cooperative and impressive.
Rafael Mazella did a great job at my residence, I highly recommend him to perform any dry out with the Narragansett Bay policyholders. Ralph is the best.
Eric from, Christian Batallones,claims response technician was great we are a older couple , he gave me he best , help and respond to all our needs highly recommend them.
I had this insurance company for 8 plus years, with on time payments through my mortgage company. Finally I put a claim in for some damage to my garage, only to be denied. The reason for the denial is, I should have seen the damage sooner. …
I cannot recommend Eric & Christian from Narragansett Bay remediation team enough! They were professional, answered all my questions and made me feel confident that the job was being done correctly.
Christian Batallones & Dan Freeman are exceptional at what they do! They assisted us step-by-step in the entire process and we’re extremely reassuring. Christian followed up with me on a regular basis as he cared about salvaging my damaged …
Raised my rate by 50% over the course of 5 years! Shop your home owners insurance! I was able to cut my rate in half by switching to a better and more reputable company.
Due to a clerical error between my mortgage company and Narragansett Bay my homeowners insurance coverage lapsed for close to 3 months. They set up billing incorrectly so the mortgage company couldnt pay my premium. Then they were nice enough to send the notice of cancellation to an address i havent lived at for 4 years
Our dishwasher was leaking which caused the kitchen oak floor to buckle. On Monday nite 5:30 I got thur to Geico who put me on to Narragansett Bay. The response from the company was overwhelming about 7:15 I get a call from Justin he’s on …
I had a claim from these guys recently and Justin was assigned to my claim. Justin is the one who with a few others sees overall New Jersey. He’s the best guy. He’s helped me a lot to go through the claim process and also resolved my …
Rafael Mazella did an excellent job at my house today, I know who to contact if ever need a water mitigation job in Florida. Very clean , punctual, and organized.
Chris from the water mitigation team was amazing. He was prompt, professional and considerate.
When he had to cut a hole in my kitchen ceiling he made sure he covered …
My insurance policy with Narragansett was dropped because of renovations we are making on our newly purchased home that significantly improve the safety and insurability of the house. It makes absolutely no sense – we are greatly reducing …
They denied my claim from hurricane Ida. They made me wait a week for an adjuster then another week to get an answer. Last year they paid after a storm & when I asked why they paid that claim & not this one they said”that claim was paid by …
Our hot water heater leaked all over our basement on Sunday afternoon. By 5pm Sunday evening Luis and his crew were here to start the process of cleaning up and drying out the basement. He was professional and worked hard to make sure …
The best part of a horrible water leak was dealing with Chris of the water mitigation team. He was prompt, communicative and compassionate. He sets a good, positive standard for Narragansett Bay (whereas the adjustor did NOT). Chris and his …
Justin Delesparra is fantastic, he not only assisted me with my claim and dried out my home in a short amount of time. He was professional, polite, responsive, cleaned up everything, always was on time, communicated everything clearly and …
Based on the reviews I’ve read on the insurance company I definitely am in the minority. So far I am having a good experience. We’ve been with this company a little over a year and in December we notice our floor was buckling up. We had a …
Had a pipe freeze middle of night and shortly the next morning a prompt and professional Claims response technician Eric and Christian Batallones arrived and settled our concerns with their explanations of what is going on and what to …
I’ve owned a house for over 20 years and never put a claim. I went to look for better rates. I put a claim I. Because I had damage from rain. They rejected my claim stating it’s been having for a long time and won’t cover it. They said the …
MLADEN who is Water Mitigation Technician is an amazing professional. He is the home or building moisture subject matter expert and knows all about air quality and adequate moisture in a home environment. He is a good listener, kind and friendly. I highly recommend Mladen.
Great company with great service. An upstairs neighbor had a leak that came into our apartment and the first person they sent to our home was Justin Delesparra. Justin came to assess the water damage and ensure it didn’t become worse. He …
Justin and Chris were excellent! Within an hour of my claim they were here to assess the damages. They were extremely professional at all times . Justin was very knowledgeable and answered all of my questions and concerns. They worked …
Narragansett Bay customer service opened my claim quickly and dispatched mitigation quickly. Edgar Amaya arrived and within a short period of time assessed the situation,set up drying equipment and calmed my nerves. He stayed in touch and communicated each step of the way with me. Hopefully it will be just as smooth with the adjuster.
I had water damage to my Long Island home and they responded quickly to my claim by sending out adjusters and Edgar A of emergency team to set up air purifiers and dehumidifiers. They paid claim quickly so I could start repair work. This is a great insurance company and I would highly recommend them over other insurance companies.
I had roof damage from a wind storm done to my antique cape. The insurance company barely gave me enough money to cover one section let alone the entire roof. It’s been 10 months and it still isn’t resolved. Terrible company.
Had some flooding in basement & Mladen and Scott came out quickly to implement the drying process. They were very competent & professional & I can’t speak highly enough of both of them especially Mladen who was our main contact person …
We had a bit of an emergency with our house as a pipe was not connected correctly leading to a large leak from the upstairs bathroom into the downstairs bathroom. Edgar, the response technician, was there promptly when we placed the claim …
I am so impressed with Narragansett Bay Insurance Company. From the minute Steve and Tom walked in the door to take care of my water damage I knew I was in good hands. The claim response team headed by Vincent with the help of Rudy, Louis, …
Greedy companies like this one blame inflation for the rate increases. I certainly agree with the democrats when it comes to raising your taxes! I know you have a business to run but that is obsessive. I will be shopping for a new insurance carrier!
It is with pleasure that I, Josephine Silva write regarding your employee Mladen Hristov, MRT.
Mr. Hristov displays a wonderful attitude towards doing his job. He has great …
Mladen and Scott did a great job! The completed the water damage mitigation as seamlessly as could have been possible. They were here on time and worked until past 7 PM until the job was done. I couldn’t give them a higher recommendation and thank Narragansett insurance company for hiring such commendable employees
Justin came to house and dried flooring and walls. Checked everything a couple times and all well. Justin great guy., personable and
extremely knowledgeable. Just totally into what he’s doing and an asset to …
I have been an insurance agent for decades MY home is close to the coast I never had to file a claim before, but recently we had a broken pipe due to an incompetent plumber, he did repairs on a shower, then hours later my home flooded – …
I have to say I really happy with Justin from the response team. He is the most helpful and has assisted me with two different claims. He is one of the best in insurance company. …
Use anyone else but them. I have been trying for a week to cancel my policy because they raised rates so high. They have been giving me a paperwork runaround. I have a newborn at home and they have wasted hours of my week. I would never do business with Narragansett again.
Narragansett responded quickly. Once Rudy showed up, he was professional and quickly remedied our issue. I appreciate his attitude and helpful nature. I would personally recommend him and Narragansett for your insurance provider.
Scott and Mladen were great. We had a broken water pipe and water that had seeped in under our hardwood floors. They responded quickly and knew exactly what to do to. They quickly determined what was needed and had all the right …
I had a nationally recognized insurance carrier for my house insurance for 46 years. I never made a claim: they never paid a penny. Friends advised me I could get better rates. My agent signed me up with Narragansett Bay Insurance. One …
I had water damage in my living room, bedroom and basement from a clogged drain pipe in my shower on the 2nd floor. The response team was dispatched immediately to my home and they put up humidifiers, fans and HEPA filter all over. Edgar, …
We had a pipe burst in our finished basement and it took them several weeks to come out with an adjuster. The first adjuster only took 4-horrible photos which didn’t include all the damages. The second guy took another 2-weeks to arrive but …
I had the pleasure of working with Jay Mclver from the Claims Response team. He was great at communicating with us during a very frustrating water damage situation. He was a calming influence, was very accommodating and best of all he was prompt.
THANKS Jay!
Justin Delesparra was the MOST PROFESSIONAL service person that I have dealt with in this industry!!!! I was in a mess and very upset! Just put my mind as ease! Professional, understanding, on time, always keeping In …
We came home from vacation to a broken water heater that had flooded the basement. It was a total disaster. However, NGIC was quick to send someone to mitigate the situation and we consider ourselves lucky to have matched with Mladen. He …
We suffered a burst pipe in the basement of my 99-year-old mothers home. The water had been running for close to 20 hours before the leak was discovered. …
I cannot in good faith recommend this insurance company to anyone. I am a new homeowner, and was recommended this company by my current insurance company. I paid my initial fee, and was told an inspection was needed, that was fine by me. …
Terrible customer service. I did a refinance last year and they claimed to have never gotten the mortgagee clause change. I was on the phone with them when it was changed. Then I got a cancelation notice last year was told the premium …
This review is for N.B.’s claims response team…..Fast, professional service with high end commercial equipment. Their flood response was highly effective. I would recommend them without hesitation.
After two weeks away we returned to our home to find a water leak in our walk in closet/laundry room.
A quick call to our agent and within two days Mladen had contacted us and put in …
My refrigerator leaked and damaged my flooring. Mladen from the Claims Response Team was very pleasant, helpful, and understanding with the matter. He went the extra mile and had gathered testing for hazardous building materials. After that he cleaned up what was damaged by the leak.
We had a leak in a water pipe in our home. One call to Narragansett Bay and the next day Edgar Amaya came to my home. His work was impeccable. He was courteous and respectful. Thank you for a job well done!
Update 9/28/22: they just cancelled me stating unacceptable loss. Chances of another claim at this point is like lightening striking same place twice. Downgrading to one star. …
It was an excellent service! I’m very impressed with their efficiency. The Mitigator sent by the company, Edgar Amaya, did a great job! Very professional.
Edgar is an outstanding NBIC employee whom you should be very proud to have working for you. He was quite skillful as he worked diligently to ensure that he achieved optimal remediation . He cared for our home and furnishings with care and dealt with us intelligently and politely. We appreciate his assistance.
Edgar Amaya came the day after I put in the claim. He was extremely helpful and professional. He came back twice to follow up on the water damage and dry everything! I truly appreciate his help!
I have had Narragansett thru Geico. Don’t get them. I put in a claim after Ian my roof was leaking. Never responded. I put it in Oct 2022. They don’t answer emails.I’ve emailed 10 times. When you call it’s says mailbox is full. WORTHLESS!!!
I was hooked up with them through Geico insurance with which I had my auto and home polices for decades. After I provided their agent over the phone with the information he requested, I was offered a premium which I accepted in good faith. …
Horrible place, avoid this place at all costs, trust me.
Had a mixup with the home insurance with the bill, mortgage company didn’t pay it, called and they said I was canceled, explained the situation and they tell …
Mladen came out to check my property and I am so glad he did! From the time he walked in the door to the follow up after it felt like he was my best friend. Very personable, professional and a wealth of knowledge. It was a pleasure meeting him and he deserves all the praise! Thank you.
Jay and Chuck from Narragansett were in my home to check for water damage. Both men were extremely professional, courteous and knowledgeable. I walked them at individual times through my home. They both are extremely polite! Thank you once …
Luis Aguilar was amazing to work with. He came out right away when I had a massive leak in my kitchen which destroyed my kitchen. He set up all the equipment so mold didn’t grow it was a holiday weekend no less. He was kind, respectful, …
(Translated by Google) Very bad service. I called for a quote, they gave me all the information and they told me that they would call me later to tell me how much the insurance would cost me. And so until now I’m still waiting for the …
Malden had great service great people person they guy honestly needs a raise he works very hard and is very thorough
This company was recommended during the early months of the pandemic, by GEICO, which had my auto policy at the time. I was quoted a rate and paid my policy in full. I was told that someone would come and take pictures of my house. Someone …
Poor service
Very helpful
Great employees.
Hard to get through
Always great service
Great
Insurance for Ma residents.
Horrible business. Stay away
Did not go with them.
Good place for sushi
Not to happy with helping me.
Great Insurance Company!
Great customer service with concerned and attentive reps..
Can never get anyone on tje phone
Ernie and Vinny were amazing to work with
Worst company I’ve ever dealt with, stay away
Vinny and Christian go above and beyond! Highly recommend!
Very easy to navigate and pay bill
Christian B from NJ office was super helpful and professional
Absolutely terrible insurance company, NEVER insure with them unless you like headaches and incompetence!
Incredibly helpful customer service.
Takes weeks for a call back to tell you they do not cover anything. Stay away. Far away.
Raised premiums about 10% yearly, i never had a claim. Expensive and not helpful when called.
The guys involved did a terrific job and explained everything clearly. It was a pleasure having them work in my home.
Chris was very friendly and professional. He kept us informed throughout the entire process.
Overly expensive. Terrible customer service. My home owners rate has almost tripled in the last 5 years. Not one claim
First year cheap that’s the hook next year big increase
Edgar, Christian & Lewis Thank you for a prompt professional cleaning, carting and removal for restoration in Long Island
Christian B has been so wonderful and has been helping me in everystep of the way. I appretiate everything he is doing for me . he is very professional and curtious. I am very grateful he is helping me
Very professional good job in what he does I think Chris is very experience in what he does explain situation w very well always on time u couldn’t ask for a better worker if I never has a problem again which I hope not p.s. he will definitely be the one I’ll call 🙂👍 …
Left 2 messages no one ever called back
Can’t pay a bill on a weekend and just got a cancellation letter cause they said I had a leak in my basement …I have never put an insurance claim in my life but that doesn’t mean anything anymore let’s just keep rewarding bad customers . …
Difficult to use on line site. Less than responsive customer service. Good claims service.
Had a water leak issue and Justin from NBIC was very helpful and was with me every step of the process. Went way beyond and above to help me and keep me informed throughout. Great communication!! Great Team!!!
Excellent service 👏 Thank you so much!!! Edgar Amaya and the crew did a fantastic job!!! …
Edgar from Narragansett Bay is the best. We cannot recommend him and Narragansett Bay highly enough!
Raised my rate by 70% over the course of 5 years! Shop your home owners insurance! I was able to cut my rate in half by switching to a better and more reputable company.
Justin from the response team isThe best service man I’ve ever seen and I’m extremely happy with his service he is very efficient and I would use him every time I have a water issue in my home
Unprofessional and no communication. Sent out the worst adjuster who’s investigation made no sense. Can never get in contact with the claim supervisor TAMMIE MILLER or anyone else! Save yourself the headache and go elsewhere!
They randomly canceled my insurance Almost costing me my new mortgage. I have no claims. They said my house wasn’t expensive enough for them to keep insuring.
Christian Reyes went above and beyond to help us after we had water damage in our home. I highly recommend Narragansett Bay Insurance Company.
I would be remiss if I didn’t take the time to notate how very happy and pleased my husband and I were with the Assistant Territory Operations Manager, Vincent Spagnuolo, from this company that came to our home on Long Island. His …
Mladen and Scott were the best. They were responsive and efficient into drying our wet drywall and bathroom tile that was affected by AC leak.
I was due to use them – they took one look at my mixed breeze dogs ( lab and then a patterdale boxer) and said they were dropping me because they looked like pit. …
Thank you Mladen for taking the time to communicate and explain each step of the process. A consummate professional in every respect. We are very happy with the service and reporting. Thank you again!!
After many years of owning a policy we were kicked to the curb due to ONE claim. Our neighbor’s dog got in OUR yard and my large dogs hurt the little guy. We received a letter stating our dogs bite and frequently escape the yard. They …
STAY AWAY FROM THIS INSURANCE COMPANY if you possibly can.
I have spoken to MANY people that are absolutely disgusted with their claims …
Mladen was very professional and articulate in explaining what needed to be done. His work was clean and neat. Mladen was very cooperative and impressive.
Rafael Mazella did a great job at my residence, I highly recommend him to perform any dry out with the Narragansett Bay policyholders. Ralph is the best.
Eric from, Christian Batallones,claims response technician was great we are a older couple , he gave me he best , help and respond to all our needs highly recommend them.
I had this insurance company for 8 plus years, with on time payments through my mortgage company. Finally I put a claim in for some damage to my garage, only to be denied. The reason for the denial is, I should have seen the damage sooner. …
I cannot recommend Eric & Christian from Narragansett Bay remediation team enough! They were professional, answered all my questions and made me feel confident that the job was being done correctly.
Christian Batallones & Dan Freeman are exceptional at what they do! They assisted us step-by-step in the entire process and we’re extremely reassuring. Christian followed up with me on a regular basis as he cared about salvaging my damaged …
Raised my rate by 50% over the course of 5 years! Shop your home owners insurance! I was able to cut my rate in half by switching to a better and more reputable company.
Due to a clerical error between my mortgage company and Narragansett Bay my homeowners insurance coverage lapsed for close to 3 months. They set up billing incorrectly so the mortgage company couldnt pay my premium. Then they were nice enough to send the notice of cancellation to an address i havent lived at for 4 years
Our dishwasher was leaking which caused the kitchen oak floor to buckle. On Monday nite 5:30 I got thur to Geico who put me on to Narragansett Bay. The response from the company was overwhelming about 7:15 I get a call from Justin he’s on …
I had a claim from these guys recently and Justin was assigned to my claim. Justin is the one who with a few others sees overall New Jersey. He’s the best guy. He’s helped me a lot to go through the claim process and also resolved my …
Rafael Mazella did an excellent job at my house today, I know who to contact if ever need a water mitigation job in Florida. Very clean , punctual, and organized.
Chris from the water mitigation team was amazing. He was prompt, professional and considerate.
When he had to cut a hole in my kitchen ceiling he made sure he covered …
My insurance has gone up 450.00 in 3 years I am told due to Ri rate increases of 5 % and annual mandatory 4% dwelling increases.
My insurance policy with Narragansett was dropped because of renovations we are making on our newly purchased home that significantly improve the safety and insurability of the house. It makes absolutely no sense – we are greatly reducing …
They denied my claim from hurricane Ida. They made me wait a week for an adjuster then another week to get an answer. Last year they paid after a storm & when I asked why they paid that claim & not this one they said”that claim was paid by …
Came on Sunday to mitigate basement water damage. Edgar Amaya was great – friendly and professional. Outstanding service. Highly recommend.
Mladen was extremely professional & hard working. I would highly recommend Narragansett Bay Insurance
Our hot water heater leaked all over our basement on Sunday afternoon. By 5pm Sunday evening Luis and his crew were here to start the process of cleaning up and drying out the basement. He was professional and worked hard to make sure …
The best part of a horrible water leak was dealing with Chris of the water mitigation team. He was prompt, communicative and compassionate. He sets a good, positive standard for Narragansett Bay (whereas the adjustor did NOT). Chris and his …
Had an amazing experience dealing with Jay Mciver He was super professional & very nice to work with. Made this experience so easy. Highly recommend!
Justin Delesparra is fantastic, he not only assisted me with my claim and dried out my home in a short amount of time. He was professional, polite, responsive, cleaned up everything, always was on time, communicated everything clearly and …
Based on the reviews I’ve read on the insurance company I definitely am in the minority. So far I am having a good experience. We’ve been with this company a little over a year and in December we notice our floor was buckling up. We had a …
Had a pipe freeze middle of night and shortly the next morning a prompt and professional Claims response technician Eric and Christian Batallones arrived and settled our concerns with their explanations of what is going on and what to …
I’ve owned a house for over 20 years and never put a claim. I went to look for better rates. I put a claim I. Because I had damage from rain. They rejected my claim stating it’s been having for a long time and won’t cover it. They said the …
MLADEN who is Water Mitigation Technician is an amazing professional. He is the home or building moisture subject matter expert and knows all about air quality and adequate moisture in a home environment. He is a good listener, kind and friendly. I highly recommend Mladen.
Great company with great service. An upstairs neighbor had a leak that came into our apartment and the first person they sent to our home was Justin Delesparra. Justin came to assess the water damage and ensure it didn’t become worse. He …
Justin and Chris were excellent! Within an hour of my claim they were here to assess the damages. They were extremely professional at all times . Justin was very knowledgeable and answered all of my questions and concerns. They worked …
Narragansett Bay customer service opened my claim quickly and dispatched mitigation quickly. Edgar Amaya arrived and within a short period of time assessed the situation,set up drying equipment and calmed my nerves. He stayed in touch and communicated each step of the way with me. Hopefully it will be just as smooth with the adjuster.
I had water damage to my Long Island home and they responded quickly to my claim by sending out adjusters and Edgar A of emergency team to set up air purifiers and dehumidifiers. They paid claim quickly so I could start repair work. This is a great insurance company and I would highly recommend them over other insurance companies.
I had roof damage from a wind storm done to my antique cape. The insurance company barely gave me enough money to cover one section let alone the entire roof. It’s been 10 months and it still isn’t resolved. Terrible company.
Had some flooding in basement & Mladen and Scott came out quickly to implement the drying process. They were very competent & professional & I can’t speak highly enough of both of them especially Mladen who was our main contact person …
We had a bit of an emergency with our house as a pipe was not connected correctly leading to a large leak from the upstairs bathroom into the downstairs bathroom. Edgar, the response technician, was there promptly when we placed the claim …
I am so impressed with Narragansett Bay Insurance Company. From the minute Steve and Tom walked in the door to take care of my water damage I knew I was in good hands. The claim response team headed by Vincent with the help of Rudy, Louis, …
Greedy companies like this one blame inflation for the rate increases. I certainly agree with the democrats when it comes to raising your taxes! I know you have a business to run but that is obsessive. I will be shopping for a new insurance carrier!
It is with pleasure that I, Josephine Silva write regarding your employee Mladen Hristov, MRT.
Mr. Hristov displays a wonderful attitude towards doing his job. He has great …
I wouldn’t recommend this company. Run from it as far as possible!
It is a fraud! …
Jay Mciver is Great, very supportive and professional through the whole process. Recommended, A+
After Ida, they asked me to wait if my issue is “rising water”. what does “rising water” mean ! …
Mladen and Scott did a great job! The completed the water damage mitigation as seamlessly as could have been possible. They were here on time and worked until past 7 PM until the job was done. I couldn’t give them a higher recommendation and thank Narragansett insurance company for hiring such commendable employees
Justin came to house and dried flooring and walls. Checked everything a couple times and all well. Justin great guy., personable and
extremely knowledgeable. Just totally into what he’s doing and an asset to …
I have been an insurance agent for decades MY home is close to the coast I never had to file a claim before, but recently we had a broken pipe due to an incompetent plumber, he did repairs on a shower, then hours later my home flooded – …
I have to say I really happy with Justin from the response team. He is the most helpful and has assisted me with two different claims. He is one of the best in insurance company. …
Use anyone else but them. I have been trying for a week to cancel my policy because they raised rates so high. They have been giving me a paperwork runaround. I have a newborn at home and they have wasted hours of my week. I would never do business with Narragansett again.
Narragansett responded quickly. Once Rudy showed up, he was professional and quickly remedied our issue. I appreciate his attitude and helpful nature. I would personally recommend him and Narragansett for your insurance provider.
Scott and Mladen were great. We had a broken water pipe and water that had seeped in under our hardwood floors. They responded quickly and knew exactly what to do to. They quickly determined what was needed and had all the right …
I had a nationally recognized insurance carrier for my house insurance for 46 years. I never made a claim: they never paid a penny. Friends advised me I could get better rates. My agent signed me up with Narragansett Bay Insurance. One …
I had water damage in my living room, bedroom and basement from a clogged drain pipe in my shower on the 2nd floor. The response team was dispatched immediately to my home and they put up humidifiers, fans and HEPA filter all over. Edgar, …
We had a pipe burst in our finished basement and it took them several weeks to come out with an adjuster. The first adjuster only took 4-horrible photos which didn’t include all the damages. The second guy took another 2-weeks to arrive but …
I had the pleasure of working with Jay Mclver from the Claims Response team. He was great at communicating with us during a very frustrating water damage situation. He was a calming influence, was very accommodating and best of all he was prompt.
THANKS Jay!
Justin Delesparra was the MOST PROFESSIONAL service person that I have dealt with in this industry!!!! I was in a mess and very upset! Just put my mind as ease! Professional, understanding, on time, always keeping In …
We came home from vacation to a broken water heater that had flooded the basement. It was a total disaster. However, NGIC was quick to send someone to mitigate the situation and we consider ourselves lucky to have matched with Mladen. He …
We suffered a burst pipe in the basement of my 99-year-old mothers home. The water had been running for close to 20 hours before the leak was discovered. …
I cannot in good faith recommend this insurance company to anyone. I am a new homeowner, and was recommended this company by my current insurance company. I paid my initial fee, and was told an inspection was needed, that was fine by me. …
Terrible customer service. I did a refinance last year and they claimed to have never gotten the mortgagee clause change. I was on the phone with them when it was changed. Then I got a cancelation notice last year was told the premium …
This review is for N.B.’s claims response team…..Fast, professional service with high end commercial equipment. Their flood response was highly effective. I would recommend them without hesitation.
After two weeks away we returned to our home to find a water leak in our walk in closet/laundry room.
A quick call to our agent and within two days Mladen had contacted us and put in …
My refrigerator leaked and damaged my flooring. Mladen from the Claims Response Team was very pleasant, helpful, and understanding with the matter. He went the extra mile and had gathered testing for hazardous building materials. After that he cleaned up what was damaged by the leak.
We had a leak in a water pipe in our home. One call to Narragansett Bay and the next day Edgar Amaya came to my home. His work was impeccable. He was courteous and respectful. Thank you for a job well done!
Update 9/28/22: they just cancelled me stating unacceptable loss. Chances of another claim at this point is like lightening striking same place twice. Downgrading to one star. …
Mladen Hristov was very kind and very professional. I am happy that he was sent to my home. He was a pleasure to work with.
It was an excellent service! I’m very impressed with their efficiency. The Mitigator sent by the company, Edgar Amaya, did a great job! Very professional.
Edgar is an outstanding NBIC employee whom you should be very proud to have working for you. He was quite skillful as he worked diligently to ensure that he achieved optimal remediation . He cared for our home and furnishings with care and dealt with us intelligently and politely. We appreciate his assistance.
Edgar Amaya came the day after I put in the claim. He was extremely helpful and professional. He came back twice to follow up on the water damage and dry everything! I truly appreciate his help!
I have had Narragansett thru Geico. Don’t get them. I put in a claim after Ian my roof was leaking. Never responded. I put it in Oct 2022. They don’t answer emails.I’ve emailed 10 times. When you call it’s says mailbox is full. WORTHLESS!!!
9/1/22- reinstated. This company is very good!
8/2/22- They covered the claim. Now they are cancelling my insurance??!!! …
I was hooked up with them through Geico insurance with which I had my auto and home polices for decades. After I provided their agent over the phone with the information he requested, I was offered a premium which I accepted in good faith. …
Horrible place, avoid this place at all costs, trust me.
Had a mixup with the home insurance with the bill, mortgage company didn’t pay it, called and they said I was canceled, explained the situation and they tell …
Mladen came out to check my property and I am so glad he did! From the time he walked in the door to the follow up after it felt like he was my best friend. Very personable, professional and a wealth of knowledge. It was a pleasure meeting him and he deserves all the praise! Thank you.
Jay and Chuck from Narragansett were in my home to check for water damage. Both men were extremely professional, courteous and knowledgeable. I walked them at individual times through my home. They both are extremely polite! Thank you once …
Luis Aguilar was amazing to work with. He came out right away when I had a massive leak in my kitchen which destroyed my kitchen. He set up all the equipment so mold didn’t grow it was a holiday weekend no less. He was kind, respectful, …