(Translated by Google) If I could put negative stars I would. Shame of company and treatment towards the client. I did the Horizon and Panorama prenatal tests with them in April/May. I paid as soon as I received the invoice at home in July …
It’s funny. My doctor’s office suggested I take a genetic’s test. I didn’t know who they outsourced the job to and didn’t bother to look up Natera until after my results came in and it was mandatory to have a meeting with their staff member …
This is a horrific company. After receiving a strange phone call demanding payment over the phone, I requested a bill and my case number to make a payment online. I informed the caller I wanted to do self pay instead of insurance. I never …
I was lied to. I’ve been waiting more than 2 weeks to get my results back. The call center is in Texas and the lab is In california and they dont even communicate at all and its depressing
Excellent services and thoroughly professional. The payment plans were convenient, and our results came out normal which made it all worth in the end. Thanks Natera!
Their technology is top notch. Had opted for the Panorama test. It detected the issues we faced early on and we could take the necessary precautions. Highly recommend.
worst billing experience , they sent me the bill to the wrong address then they wanted me to pay extra fees for a late payment ( that I never received..)! I was a nightmare and a lot of stress I didn’t need as a pregnant woman!
Predatory billing practices. They are taking advantage of people and made it very unclear how much they would charge. I failed at my first attempt to get some of the fees waived. I will try again on principal. Unethical system they have going.
Natera is a fantastic company that is truly a thought-leader in its industry in every sense of the word. No wonder the internet is filled with such rave reviews about this brand.
The empathy and dedication that Natera’s team shows in dealing with each client truly touched me. I am sure you would be equally touched and satisfied if you chose Natera.
I had a great experience getting to speak with Kathleen. It’s been a long time coming, finally learning what the real issue is and I’m happy to finally get answers! They’re really helpful.
Natera’s staff was superb at every level. Right from the time, we were recommended to them to the delivery of our reports to our doc and us, they were fantastic. Their technology is simply fabulous.
Absolutely great experience. So helpful and made sure I was taken care of the whole way when I needed to do a redraw. Definitely made my life so much easier.
My partner and I are extremely satisfied with the expertise, efficiency, and dedication of Team Natera. We would definitely recommend them to all our friends and acquaintances.
Terrible company. Their billing department can’t figure anything out. Just wrong across the board and have sent us the same bill for over a year. It has been paid by our insurance fully. They are so dysfunctional. AVOID!
I am 8 months pregnant and still dealing with insurance issues with this company. I never would have gotten tested if I had known how much stress this would cause. Do not use them!!!
Matt assured us all the test would cost was $100 since we were not running it through insurance. According to the $200 bill we received and the lady we spoke with in billing, that is an absolute lie. To be honest I don’t care about the price, I’m just bothered we were lied to. So that’s my 2 cents.
Natera is a genuine company that has earned my trust with its professionalism and dedication to all clients’ wellbeing. I have no hesitation in recommending Natera to everyone I know.
Company is running a scam where they bill $8000 to insurance for performing the test and then send out $500-3000 bill to customers, instead of agreed $200. Google it, its a very well known scam …
You certainly wouldn’t want to make any compromises when your baby’s health is in concern, and that’s why we decided to go with Natera after much research and deliberation. We are happy we made the right choice.
It’s been 8 months trying to pay the test, they don’t let us pay saying that we need to wait for a bill in the mail (bill that never arrives), but that bill will have the wrong price (so, why wait?) and we have to call so that they do …
Horrible experience. They supposed to overnighted my blood test and they didn’t and of course they’re behind taking longer than a week to provide the results for the panorama test. I called them several times and they never say the truth …
I will always be thankful to Team Natera for its kindness and empathy towards my treatment. I was going through a difficult phase, both physically and mentally, and Natera was considerate enough to handle my case with diplomacy.
They are lying about the cost of its genetics services. The doctor office may tell you the cost is $200, but be careful the actual bill are likely way more than that. If you call their billing service, they will make many excuses to explain …
After my wifes miscarriage, we were devastated and wanted to know the reason it happened. We contacted Natera on the advice of our physician, where they conducted an Anora test on the tissue, and were able to deduce that the very reason for …
Hi all, I learned about Natera through a friend of mine and we decided to first visit their website to check out the services they provide. The website is quite informative and some of the tests that are being offered by Natera are still …
Lets first talk about the cost of a carrier screening. I was referred to this company by my wife’s doctor, since she’s pregnant. They stated that they had a ‘special’ rate of $199. Upon receiving the kit and calling support, they first …
I just spoke with Dawn in insurance billing and she was amazing! I cried to her about the $14K explanation of benefits I received for natera genetic testing that I just found out my insurance wouldn’t cover– she reassured me I won’t owe …
With the number of diseases on the rise, we decided to opt for stem cell banking so secure our child against any future issues he might face. We opted for the Evercord service. It was fairly simple. We informed our doctor about our plans, …
Initially, we were unsure of Natera because when we tried to schedule the test, we were not being contacted by the scheduler when we were told we would, the results have been very helpful in finding answers. The genetic counselor was amazing.
Customer service is awful. My insurance company has not received a claim from them on a bill they sent and they refuse to contact the insurance company to resolve the problem. Instead they keep asking me to call my insurance company, but I …
I normally wouldn’t share a personal experience on Yelp but the team here have been absolutely fabulous. My 36-year old sister was recommended Natera by her doc during her first pregnancy. Her husband and her had gone through the IVF …
I used Natera’s services about 3 months back when I was in my first trimester. This is my first pregnancy and I’m currently in the 7th month of my pregnancy. My OB-GYN recommended Natera to me. I did find the billing process a little too …
I was super happy with the services offered by Natera and the friendly approach shown by the doctors and staff. The senior doctors are polite and professional. They understood the value of reports and gave individual attention at all times. …
Very Disappointed in the Natera Prenatal testing! Save your money! Their costumer service is extremely slow, logging into their system doesn’t work and their 5-7 day lead time is a joke. My test was done on a Friday and revived by Natera on …
I would like to express my sincere gratitude and thank my counselor at Natera for an informative session. My husband and I approached Natera to carry out genetic testing which is supposed to be a time-consuming procedure. We did not have to …
Their “online appointment scheduling” for a phlebotomist visit doesn’t actually allow you to schedule an appointment in the janky Google form. They’re supposed to follow up with you to schedule, but instead you have to follow up with them …
I helped my cousin find Natera, and I just wanted to thank them for the exceptional care they gave her. My cousin was 10 weeks pregnant when her doctor recommended she do the Panorama test with Natera. From the processes involved with the …
This is a terrible business as you can see from the reviews. Check Yelp! They have been sending me emails daily harassing me since before sending me my first $10 bill for which their $10 has been released in a very timely manner from an …
I’m here to share my experience about Natera even though it’s been quite some time since I took their tests. One good thing about their service is that they offer customized payment plans, so you can alter your test and post-test services …
This company is a SCAM. The doctors are apparently in on it. I wish I had read these reviews before I ended up in the exact same place as others before me. How can a doctor tell you it will be $200 and give you the test, just for the Natera …
The company system did not allow me to pay online despite the fact that it had a green checkmark 24 hours apart. I had to call in to make my payment. The representative Danny that I spoke to sent my receipt to the incorrect email address …
Terrible billing practice. They charged the insurance company and us at the same time. Got paid twice and would not refund the money. Please do not send any money to them despite their misleading and aggressive bills. Call your insurance …
Requested blood draw service at home, you specify a set of dates and timeslots of availability for a phlebotomist to come directly at home. We did not receive any confirmation. Finally my wife takes some time to call them, and it turns out …
I originally had issues with billing due to having the VA for insurance. They were very helpful with getting this straightened out and the test was very easy to do. Great experience.
My OBGYN suggested I go with Natera to get genetic screening. I asked how much if insurance didn’t cover, they said we have an agreement and it’s $249 if not covered. Fast forward I got a bill for 1600 bucks. I called my insurance. They …
Natera is by far the Worst Company ever!! Wish I could give 0 stars. I have been waiting on my Panorama text results for almost two weeks and still don’t have the results. I contacted my doctor a couple days ago to see if she had received …
Andrea was very pleasant and helpful when I called with a question about my test kit. She even took the time to go over all the instructions so I would have an easy time with the test. Natura is lucky to have her as an employee!!
I had some genetic testing done that my insurance didn’t cover. i received a bill from Natera and called to verify my options. The rep that I spoke with was courteous, knowledgeable and kind.
I spoke with sabra who was very helpful and knowledgeable. I had spoke to several other people who had not resolved my issues sabra was able to resove my issues promptly and on the first attempt.
I am completely dissatisfied with the customer service. My frustration goes back to May 2020. On a monthly basis, I have received statements from Natera for a balance that was owed. Yet they asked me to disregard every time time called …
SCAM
Another review for unethical and shady billing practices. Company asks you to pay $250 directly (with a ridiculous 3 day deadline) for a discount or bill …
Like many others, issues with the billing department were frustrating and time consuming. Took payment over the phone, couldn’t find the payment, send multiple other bills, took 3 times to speak with someone that could figure out what was …
We were charged over 4x the amount we should have been…. if I didn’t call and look into it, it would have never been corrected. Would not recommend them in the future. I feel like they bill customers and expect payment, knowing that it is higher than what should be paid. Seems very predatory and unfair.
I was struggling to get my results from my clinic. I had contacted Bri and she is the sweetest person I have ever talked to! She was above and beyond amazing! She deserves everything amazing! She didn’t stop helping until I got my results …
Billing department/ customer service is a joke, wasted how much time telling them they were paid months ago WITH evidence emailed from my HSA account statement. Now they’ve sent 4 notices saying they’ll send me to collections. Thought it …
Horrible service customer service. I never received a status for my help assistance and now they are charging me 7 times more than initial bill. Calling it is horrible service they don’t know and they hang up on you.
This company is a joke. I had a panorama test and they gave me a insufficient low fetal fraction result that required me to go and redo the test. A low fetal fraction result means the lab cannot glean enough information to provide a result. …
This place is absolutely one of the worst places to work for. DO NOT and I repeat DO NOT work for Natera, they do not pay their workers enough money, they do not pay their incentives on time, and instead of giving people raises at their job …
The below negative comments around their billing are accurate. The testing itself was a positive experience but they sent me a bill 6 months after the service was provided and I promptly paid it to receive the offered discount. …
After experiencing a delay in obtaining my test results, and no response from Natera customer support to my email I spoke with Mari this morning and she was able to uncover the many obstacles that lead to a lack of communication follow-up …
Worst company ever, I got billed for over 18k for just genetic testing when they are false advertising in their website that you’ll get an estimate before actually doing the test and I never got this, just the bill when it was done without …
Had some issues with my kit registering online. Contacted the Natera support team and received a Case number to track my test. Easy and fantastic customer service. I spoke with George, huge kudos to him!
I’ve had several tests done at Natera through my two pregnancies and my experience was fabulous throughout the entire experience! They have clear and thorough test results and very helpful customer service. I wouldn’t hesitate recommending Natera for genetic testing for my friends and family!
I had gotten a bill through Natera and Insurance that was higher than I expected, so I brought it up to my doctor and they spoke with Natera. I was told to call and tell them the (much lower) amount my test should have been billed, and …
I’ve been trying to get testing through them for weeks with no progress in site. I spent days waiting for them to get authorization through my insurance. They finally got back to me after calling and emailing to try to give me some …
I had a very poor experience after attempting to call customer service regarding my bill. I had called because I was being billed $698 for something j was told wouldn’t cost more than $200. When I spoke with the customer service rep, he …
I completely regret using thier services. I have been trying to get a refund from them for nearly a year now and I just keep getting the run around. I sent out blood work back in September of 2021. I was told I may qualify for thier …
In terms of their product, it seems as good as any other genetic testing! In terms of their billing department, I found them frustrating and amazingly inaccessible. I was given a discount off their bill and was advised to get a copy of it …
Had a panorama done earlier this year only for it to come back with all but one test negative. My doctor told me the one outlier was because there were not enough fetal fractions to run the test, which is odd because the other test had …
Natera’s service and free genetic counseling session have drastically improved both my mental and physical state since receiving my diagnosis. The genetic counselor patiently and insightfully spoke to both myself and my Mom for over an hour …
I did my NIPT testing through Natera and when I got my results it showed a lower fetal fraction then what I was reading online would be acceptable for accurate results and I was extremely worried that something was wrong. I called the help …
Pretty disappointing- I have waited nearly a month to get my test results. The website said it would take 2 weeks. I check the portal every morning and nothing has been updated. My Dr is unable to get results as well. I called the customer …
Same as other comments. I already paid the bill 9 months ago but Natera still sent me a scary statement with overdue balance. Their customer support email never responded and the phone support was not helpful at all. I would say their billing system is problematic.
I’ve emailed twice with no response. Very horrible communication. After I paid for my panorama testing, I then got a letter from my insurance company saying the testing would be covered. I just want to be rightfully reimbursed and cannot get in touch with anyone! I don’t recommend the company to anyone.
I got double changed. I contacted them at least 5 times over phone and email. They acknowledged the double charge & the evidences. However, it takes them more than 6 months to refund to investigate. In the past 6 months, they never …
DO NOT USE THEIR SERVICES with this company. Every part of our experience with this company has been miserable. From when we were supposed to receive the DNA sample kit (5 days after egg retrieval opposed to 5 days prior), to processing, to …
Fraud of a company. Was charged over $5,000 for NIPT testing. Insurance took care of some but I was responsible for $2,800 of it. I was told if I would have asked for a cash price it would have been $250. After going back and forth with …
Horrible experience. It took me 7 full month for two test horizon and panorama results and payments. I have been told by my OBGYN those tests will cost $99. But I received bill $503 and $146. Called my OB they said they gave Natera phone …
Their billing/cost explanation made no sense. Without insurance I was told it would be $1500 with a “discount” so my out of pocket would be $350. Maybe this is my ignorance but I assumed going through my insurance (as was recommended to me …
Natera is a fraud, just google “Wolf Popper LLP Files Lawsuit Against Natera, Inc. Regarding Allegedly Deceptive Billing Practices”.
For the $249 Panorama test I’ve got $3K bill. …
While the lab might good, the customer service deserves a zero. I signed up for the payment which charged $450 even after the billed was paid off. Its has almost been 3 months and I have yet the get a refund after multiple requests and …
Do some google search first and learn how Natera uses fraudulent billing practices and has been investigated for doing so – You will be quoted a low cost for services up front, regardless of your insurance coverage, which in my case was $99 …
Having not yet met my insurance deductible, my bill was way more than I could handle. I called and asked if there are any payment plans/financial options and they told me I could submit a Compassionate Care Application. I was concerned that …
Natera is a scam of a company. They jerked me around for months not letting me pay my bill. This happened well after insurance denied coverage for the panorama and horizon tests and well after my baby was born. Every time I called, they …
(Translated by Google) Excellent service, I had doubts about how to see my results and they helped me until I could open them. …
(Translated by Google) If I could put negative stars I would. Shame of company and treatment towards the client. I did the Horizon and Panorama prenatal tests with them in April/May. I paid as soon as I received the invoice at home in July …
It’s funny. My doctor’s office suggested I take a genetic’s test. I didn’t know who they outsourced the job to and didn’t bother to look up Natera until after my results came in and it was mandatory to have a meeting with their staff member …
This is a horrific company. After receiving a strange phone call demanding payment over the phone, I requested a bill and my case number to make a payment online. I informed the caller I wanted to do self pay instead of insurance. I never …
Horrible experience.
It was great
Awesome place!! Come on by!
Amazing customer service
Customer Support, if that’s what they want to call it, is terrible. Not interested in helping at all
Very good experience of cooperation, friendly and professional staff.
A great place to work, everyone is friendly and professional but always playful and helpful. Note that this office is not open to the public.
Highly vibrant and fast paced company founded by someone with a real passion to change how genetically linked diseases are identified and managed
Bri was super amazing! Very friendly! Loved the service! Definitely recommend!!
Great customer service. Brandon was very quick and was able to resolve issues pretty fast.
They fraud with insurance invoicing different amounts. Also, they charges more than requesting before tests.
Natera’s team handled my case with the highest level of professionalism and dedication, leaving no room for any complaints from my end.
Customer service is great and were able to solve my problem accessing testing results quickly.
I was lied to. I’ve been waiting more than 2 weeks to get my results back. The call center is in Texas and the lab is In california and they dont even communicate at all and its depressing
Excellent services and thoroughly professional. The payment plans were convenient, and our results came out normal which made it all worth in the end. Thanks Natera!
Their technology is top notch. Had opted for the Panorama test. It detected the issues we faced early on and we could take the necessary precautions. Highly recommend.
Phone genetic counseling with “Annie”. Patient, answered all questions and provided thorough information.
Very thorough and very professional. I was so pleased with how patient and thoughtful the genetic counselor was with me.
worst billing experience , they sent me the bill to the wrong address then they wanted me to pay extra fees for a late payment ( that I never received..)! I was a nightmare and a lot of stress I didn’t need as a pregnant woman!
Predatory billing practices. They are taking advantage of people and made it very unclear how much they would charge. I failed at my first attempt to get some of the fees waived. I will try again on principal. Unethical system they have going.
Natera is a fantastic company that is truly a thought-leader in its industry in every sense of the word. No wonder the internet is filled with such rave reviews about this brand.
The empathy and dedication that Natera’s team shows in dealing with each client truly touched me. I am sure you would be equally touched and satisfied if you chose Natera.
I had a great experience getting to speak with Kathleen. It’s been a long time coming, finally learning what the real issue is and I’m happy to finally get answers! They’re really helpful.
Natera’s staff was superb at every level. Right from the time, we were recommended to them to the delivery of our reports to our doc and us, they were fantastic. Their technology is simply fabulous.
Absolutely great experience. So helpful and made sure I was taken care of the whole way when I needed to do a redraw. Definitely made my life so much easier.
Their billing is very messy. I had to call them several times to make my billing right.
My partner and I are extremely satisfied with the expertise, efficiency, and dedication of Team Natera. We would definitely recommend them to all our friends and acquaintances.
Terrible company. Their billing department can’t figure anything out. Just wrong across the board and have sent us the same bill for over a year. It has been paid by our insurance fully. They are so dysfunctional. AVOID!
I am 8 months pregnant and still dealing with insurance issues with this company. I never would have gotten tested if I had known how much stress this would cause. Do not use them!!!
Matt assured us all the test would cost was $100 since we were not running it through insurance. According to the $200 bill we received and the lady we spoke with in billing, that is an absolute lie. To be honest I don’t care about the price, I’m just bothered we were lied to. So that’s my 2 cents.
Natera is a genuine company that has earned my trust with its professionalism and dedication to all clients’ wellbeing. I have no hesitation in recommending Natera to everyone I know.
Company is running a scam where they bill $8000 to insurance for performing the test and then send out $500-3000 bill to customers, instead of agreed $200. Google it, its a very well known scam …
You certainly wouldn’t want to make any compromises when your baby’s health is in concern, and that’s why we decided to go with Natera after much research and deliberation. We are happy we made the right choice.
It’s been 8 months trying to pay the test, they don’t let us pay saying that we need to wait for a bill in the mail (bill that never arrives), but that bill will have the wrong price (so, why wait?) and we have to call so that they do …
Horrible experience. They supposed to overnighted my blood test and they didn’t and of course they’re behind taking longer than a week to provide the results for the panorama test. I called them several times and they never say the truth …
I will always be thankful to Team Natera for its kindness and empathy towards my treatment. I was going through a difficult phase, both physically and mentally, and Natera was considerate enough to handle my case with diplomacy.
They are lying about the cost of its genetics services. The doctor office may tell you the cost is $200, but be careful the actual bill are likely way more than that. If you call their billing service, they will make many excuses to explain …
After my wifes miscarriage, we were devastated and wanted to know the reason it happened. We contacted Natera on the advice of our physician, where they conducted an Anora test on the tissue, and were able to deduce that the very reason for …
Predatory billing!
We were lied first by the doctor and then by them. We paid them more than agreed …
Hi all, I learned about Natera through a friend of mine and we decided to first visit their website to check out the services they provide. The website is quite informative and some of the tests that are being offered by Natera are still …
Lets first talk about the cost of a carrier screening. I was referred to this company by my wife’s doctor, since she’s pregnant. They stated that they had a ‘special’ rate of $199. Upon receiving the kit and calling support, they first …
I just spoke with Dawn in insurance billing and she was amazing! I cried to her about the $14K explanation of benefits I received for natera genetic testing that I just found out my insurance wouldn’t cover– she reassured me I won’t owe …
With the number of diseases on the rise, we decided to opt for stem cell banking so secure our child against any future issues he might face. We opted for the Evercord service. It was fairly simple. We informed our doctor about our plans, …
Would not recommend, while the testing seems to be comprehensive and accurate the company’s billing practice is either incompetent or predatory. …
Initially, we were unsure of Natera because when we tried to schedule the test, we were not being contacted by the scheduler when we were told we would, the results have been very helpful in finding answers. The genetic counselor was amazing.
Customer service is awful. My insurance company has not received a claim from them on a bill they sent and they refuse to contact the insurance company to resolve the problem. Instead they keep asking me to call my insurance company, but I …
I normally wouldn’t share a personal experience on Yelp but the team here have been absolutely fabulous. My 36-year old sister was recommended Natera by her doc during her first pregnancy. Her husband and her had gone through the IVF …
I used Natera’s services about 3 months back when I was in my first trimester. This is my first pregnancy and I’m currently in the 7th month of my pregnancy. My OB-GYN recommended Natera to me. I did find the billing process a little too …
Be wary of their predatory pricing. They sent us a bill for $749 for the screening test… TWICE! …
I was super happy with the services offered by Natera and the friendly approach shown by the doctors and staff. The senior doctors are polite and professional. They understood the value of reports and gave individual attention at all times. …
Very Disappointed in the Natera Prenatal testing! Save your money! Their costumer service is extremely slow, logging into their system doesn’t work and their 5-7 day lead time is a joke. My test was done on a Friday and revived by Natera on …
I would like to express my sincere gratitude and thank my counselor at Natera for an informative session. My husband and I approached Natera to carry out genetic testing which is supposed to be a time-consuming procedure. We did not have to …
Their “online appointment scheduling” for a phlebotomist visit doesn’t actually allow you to schedule an appointment in the janky Google form. They’re supposed to follow up with you to schedule, but instead you have to follow up with them …
I helped my cousin find Natera, and I just wanted to thank them for the exceptional care they gave her. My cousin was 10 weeks pregnant when her doctor recommended she do the Panorama test with Natera. From the processes involved with the …
This is a terrible business as you can see from the reviews. Check Yelp! They have been sending me emails daily harassing me since before sending me my first $10 bill for which their $10 has been released in a very timely manner from an …
I’m here to share my experience about Natera even though it’s been quite some time since I took their tests. One good thing about their service is that they offer customized payment plans, so you can alter your test and post-test services …
This company is a SCAM. The doctors are apparently in on it. I wish I had read these reviews before I ended up in the exact same place as others before me. How can a doctor tell you it will be $200 and give you the test, just for the Natera …
The company system did not allow me to pay online despite the fact that it had a green checkmark 24 hours apart. I had to call in to make my payment. The representative Danny that I spoke to sent my receipt to the incorrect email address …
Terrible billing practice. They charged the insurance company and us at the same time. Got paid twice and would not refund the money. Please do not send any money to them despite their misleading and aggressive bills. Call your insurance …
Requested blood draw service at home, you specify a set of dates and timeslots of availability for a phlebotomist to come directly at home. We did not receive any confirmation. Finally my wife takes some time to call them, and it turns out …
I originally had issues with billing due to having the VA for insurance. They were very helpful with getting this straightened out and the test was very easy to do. Great experience.
My OBGYN suggested I go with Natera to get genetic screening. I asked how much if insurance didn’t cover, they said we have an agreement and it’s $249 if not covered. Fast forward I got a bill for 1600 bucks. I called my insurance. They …
Natera is by far the Worst Company ever!! Wish I could give 0 stars. I have been waiting on my Panorama text results for almost two weeks and still don’t have the results. I contacted my doctor a couple days ago to see if she had received …
Andrea was very pleasant and helpful when I called with a question about my test kit. She even took the time to go over all the instructions so I would have an easy time with the test. Natura is lucky to have her as an employee!!
I had some genetic testing done that my insurance didn’t cover. i received a bill from Natera and called to verify my options. The rep that I spoke with was courteous, knowledgeable and kind.
I spoke with sabra who was very helpful and knowledgeable. I had spoke to several other people who had not resolved my issues sabra was able to resove my issues promptly and on the first attempt.
I am completely dissatisfied with the customer service. My frustration goes back to May 2020. On a monthly basis, I have received statements from Natera for a balance that was owed. Yet they asked me to disregard every time time called …
SCAM
Another review for unethical and shady billing practices. Company asks you to pay $250 directly (with a ridiculous 3 day deadline) for a discount or bill …
Like many others, issues with the billing department were frustrating and time consuming. Took payment over the phone, couldn’t find the payment, send multiple other bills, took 3 times to speak with someone that could figure out what was …
We were charged over 4x the amount we should have been…. if I didn’t call and look into it, it would have never been corrected. Would not recommend them in the future. I feel like they bill customers and expect payment, knowing that it is higher than what should be paid. Seems very predatory and unfair.
I was struggling to get my results from my clinic. I had contacted Bri and she is the sweetest person I have ever talked to! She was above and beyond amazing! She deserves everything amazing! She didn’t stop helping until I got my results …
Billing department/ customer service is a joke, wasted how much time telling them they were paid months ago WITH evidence emailed from my HSA account statement. Now they’ve sent 4 notices saying they’ll send me to collections. Thought it …
Horrible service customer service. I never received a status for my help assistance and now they are charging me 7 times more than initial bill. Calling it is horrible service they don’t know and they hang up on you.
This company is a joke. I had a panorama test and they gave me a insufficient low fetal fraction result that required me to go and redo the test. A low fetal fraction result means the lab cannot glean enough information to provide a result. …
This place is absolutely one of the worst places to work for. DO NOT and I repeat DO NOT work for Natera, they do not pay their workers enough money, they do not pay their incentives on time, and instead of giving people raises at their job …
The below negative comments around their billing are accurate. The testing itself was a positive experience but they sent me a bill 6 months after the service was provided and I promptly paid it to receive the offered discount. …
After experiencing a delay in obtaining my test results, and no response from Natera customer support to my email I spoke with Mari this morning and she was able to uncover the many obstacles that lead to a lack of communication follow-up …
Worst company ever, I got billed for over 18k for just genetic testing when they are false advertising in their website that you’ll get an estimate before actually doing the test and I never got this, just the bill when it was done without …
Had some issues with my kit registering online. Contacted the Natera support team and received a Case number to track my test. Easy and fantastic customer service. I spoke with George, huge kudos to him!
I’ve had several tests done at Natera through my two pregnancies and my experience was fabulous throughout the entire experience! They have clear and thorough test results and very helpful customer service. I wouldn’t hesitate recommending Natera for genetic testing for my friends and family!
I had gotten a bill through Natera and Insurance that was higher than I expected, so I brought it up to my doctor and they spoke with Natera. I was told to call and tell them the (much lower) amount my test should have been billed, and …
I’ve been trying to get testing through them for weeks with no progress in site. I spent days waiting for them to get authorization through my insurance. They finally got back to me after calling and emailing to try to give me some …
I had a very poor experience after attempting to call customer service regarding my bill. I had called because I was being billed $698 for something j was told wouldn’t cost more than $200. When I spoke with the customer service rep, he …
I completely regret using thier services. I have been trying to get a refund from them for nearly a year now and I just keep getting the run around. I sent out blood work back in September of 2021. I was told I may qualify for thier …
In terms of their product, it seems as good as any other genetic testing! In terms of their billing department, I found them frustrating and amazingly inaccessible. I was given a discount off their bill and was advised to get a copy of it …
Had a panorama done earlier this year only for it to come back with all but one test negative. My doctor told me the one outlier was because there were not enough fetal fractions to run the test, which is odd because the other test had …
Natera’s service and free genetic counseling session have drastically improved both my mental and physical state since receiving my diagnosis. The genetic counselor patiently and insightfully spoke to both myself and my Mom for over an hour …
I did my NIPT testing through Natera and when I got my results it showed a lower fetal fraction then what I was reading online would be acceptable for accurate results and I was extremely worried that something was wrong. I called the help …
Pretty disappointing- I have waited nearly a month to get my test results. The website said it would take 2 weeks. I check the portal every morning and nothing has been updated. My Dr is unable to get results as well. I called the customer …
Same as other comments. I already paid the bill 9 months ago but Natera still sent me a scary statement with overdue balance. Their customer support email never responded and the phone support was not helpful at all. I would say their billing system is problematic.
I’ve emailed twice with no response. Very horrible communication. After I paid for my panorama testing, I then got a letter from my insurance company saying the testing would be covered. I just want to be rightfully reimbursed and cannot get in touch with anyone! I don’t recommend the company to anyone.
I got double changed. I contacted them at least 5 times over phone and email. They acknowledged the double charge & the evidences. However, it takes them more than 6 months to refund to investigate. In the past 6 months, they never …
DO NOT USE THEIR SERVICES with this company. Every part of our experience with this company has been miserable. From when we were supposed to receive the DNA sample kit (5 days after egg retrieval opposed to 5 days prior), to processing, to …
Fraud of a company. Was charged over $5,000 for NIPT testing. Insurance took care of some but I was responsible for $2,800 of it. I was told if I would have asked for a cash price it would have been $250. After going back and forth with …
Horrible experience. It took me 7 full month for two test horizon and panorama results and payments. I have been told by my OBGYN those tests will cost $99. But I received bill $503 and $146. Called my OB they said they gave Natera phone …
Their billing/cost explanation made no sense. Without insurance I was told it would be $1500 with a “discount” so my out of pocket would be $350. Maybe this is my ignorance but I assumed going through my insurance (as was recommended to me …
Natera is a fraud, just google “Wolf Popper LLP Files Lawsuit Against Natera, Inc. Regarding Allegedly Deceptive Billing Practices”.
For the $249 Panorama test I’ve got $3K bill. …
While the lab might good, the customer service deserves a zero. I signed up for the payment which charged $450 even after the billed was paid off. Its has almost been 3 months and I have yet the get a refund after multiple requests and …
Do some google search first and learn how Natera uses fraudulent billing practices and has been investigated for doing so – You will be quoted a low cost for services up front, regardless of your insurance coverage, which in my case was $99 …
Having not yet met my insurance deductible, my bill was way more than I could handle. I called and asked if there are any payment plans/financial options and they told me I could submit a Compassionate Care Application. I was concerned that …
Natera is a scam of a company. They jerked me around for months not letting me pay my bill. This happened well after insurance denied coverage for the panorama and horizon tests and well after my baby was born. Every time I called, they …