National Exemption Service (NES) is a leading submetering and utility management company. NES specializes in water, gas, and electric … See more
Read More| Sunday | Closed |
| Monday | 8:30AM to 5:30PM |
| Tuesday | 8:30AM to 5:30PM |
| Wednesday | 8:30AM to 5:30PM |
| Thursday | 8:30AM to 5:30PM |
| Friday | 8:30AM to 5:30PM |
| Saturday | Closed |
604 Packard Ct, Safety Harbor, FL 34695
(Translated by Google) A company that I do NOT recommend to anyone, in the building where I live it is the only thing they use 🙄🙄. First they charge you extra ($3.99) if you pay online (you are not using paper/or postal service) and another …
Chasity Gaines was very helpful and understanding, she took the time to handle my case and she was very kind and polite throughout the entire process. Thank you for your time!
I would like to give a big shout out to Ms. Chasity for her patience and professionalism that she showed me as I’m going through some confusing times since I relocate back to a property that I have called home for several years she made it …
I live in Kensington place in East Brunswick
And since they start using them for billing my bill went from $25 to $200 per month they’re Fraud and Scam.
Chasity was so helpful, patience and kind when figuring out some issues with billing!
diedre was extremely rude and not helpful at all. all she did was tell me she couldn’t help me. i also just realized they sent me the bill 4 days after it was due and is now charging a late fee. please do not ever select this company.
Great customer service provided by Rosa Santoscoy.
Rosa has a great customer service skill.
She is good at following up with the client so as to ensure that they are never left in the dark. Thank you.
I have had to reach out to NES on 2 occasions so far and both times I have had great customer service from Chasity G. She’s knowledgeable, quick to provide a response and will provide you the information you request in a timely manner.
I wanted a name change on my utility bill and i got a response extremely quickly and Chasity Gaines was very helpful responded so fast that i got it all fixed in minutes
Discomforting! Exorbitant fees for water; Bottled water is probably cheaper.
I can’t say enough about the excellent level of customer service that I’ve received from Chasity Gaines at NES. She delivers on quality of care and service, and is an absolute pleasure to work with. She helped me to resolve a long-standing …
I had the most wonderful experience working with Chasity Gaines from customer service!!! I recently experienced a terrible underground leak and was extremely distressed trying to figure out the steps to take. Chasity has been the most …
Thank you Mrs Tammy…
Bill Payment methods are outdated !
Terrible service, extremely difficult to deal with
Superficial information
Tammy, was great and very helpful
Tammie was a great help.
Not sure they deserve 1 star
Great and efficient customer service
awesome service, very pleasant, and friendly!
Anita Stone is so helpful and available.
Tammie was extremely pleasant and accomodating
Finally seems like a resolution with billing issues might be around the corner!
Very expeditious and right to the point handle it without a hick up.
Worst company ever , never use then again , nor recommend neither
4.00 credit card fee really huh paid with debit card
CS is the worst . They know nothing and can’t help with anything.
Thanks Mrs Tammie Anderson for take care my problem you deserve {5 stars}
Thank you Tammie for being very helpful, friendly and understanding.
Quick response/service
The staff is very professional and helpful.
Great
Very helpful and stayed with me until everything was set up properly
Easy to work with and fast response time.
Tammie was very helpful and answered my questions in a friendly manner. Thank you!
Tammy was very knowledgeable and extremely helpful. Quite the professional!
Alexandra at NES is awesome! Really on top of everything
Quick and prompt.
NES does a great job submetering commercial and residential real estate.
Bad customer service
What a rip-off company. Moved out of apartment , 0 water was used and got bill for $30 .
Great customer service.
Mike Ramirez provided excellent customer support this morning by going above and beyond….
Viviana and Jennifer are extremely helpful and friendly!
Tammy was very helpful and resolved my issues immediately.
WORSE COMPANY EVER! IF YOU CAN AVOID IT, PLEASE DO YOURSELF A FAVOR AND DON’T DEAL WITH THEM. WORSE CUSTOMER SERVICE- NON EXISTENT!
Chasity was on top of things.
I work with Alexandra Papa and she is always helpful and prompt in to responding to my questions. Thank you Alexandra for all your help!
Irna Fons is fantastic with customer relations. NES gets the job done!
Anita Stone is awesome to work on the billing for my apartment building!
I normally don’t like giving horrible reviews but I just spent 3 days trying to pay a bill dealing with a sorry excuse for customer service this is ridiculous.
I pay my water bill to National Exemption Service and they do a good job of sending my bill on time and answering my questions.
The service was quick and easy. Mike R. did an AWESOME job at getting what I needed.
Thieves.they will send u a bill in the last minute and charge u late fee. Even when irma passed they charged 15 bucks late fee.
Kevin was very helpful to resolve my issue in few mins. I really appreciate such prompt support.
Tammy did a great job assisting me with a concern on my bill.
Chasity was very helpful.
Tammie was courteous and efficient, she fixed my problem in a timely matter…Thanks
There is very little good to say about this company.
Tammie was extremely helpful, friendly and resolved my billing issues quickly!
Tammie Anderson is a wonderful representative. She is kind and professional.
Received a prompt answer to my question
Bethani is very helpful
I always get Great Service form Linda Hughes!!!
Worst company I have ever dealt with. Worse than Delta and Verizon and Comcast. I don’t understand how they’re still in operation…
Tried to resolve a billing issue. They hung up on me…..wow! No worries though, the property manager resolved it.
Tammie was very helpful in quickly resolving my billing issues with NES.
Anita has been so helpful with our accounts – always friendly and courteous.
Dumbest company ever,charge fee $3.5 if want pay online,wow.This is 2018,not 1908,what bill would still needs writing A check to pay for????WOOOOOOOW!Your company,as an utility service, should never add any of transaction fee on the …
Terrible service: they promised to waive late fees if autopay is set up but was surprised the late fee is still billed. They loose your time over the phone.
They charge you fees for fraudulent reasons. This is a scamming company and should be reported to be shut down. What they are doing is illegal. They profit by scamming people.
Michael was very customer oriented and delightful to work with. He was very accommodating and resolved the problem asap. Thank you Michael!
Chasity has been a huge help in working to resolve my issue
I am positive now they overcharged me for water for years now.I was gone in March for full six days and the bill is whole 2 dollars less then February and it was a short month.Shame on you I say for rading hard working folks.
Very Excellent Customer Care Service
NES is an excellent company to deal with. Irna Fons is my contact person there and always extremely helpful and knowledgeable.
Very bad experience with this “company”….and I use that term loosely. These guys ran me around for months and then lied about my meter read. They continued to charge me late fees during the time they were “supposedly” working on my issue. Not a good experience at all.
Tammy was great! She quickly found a solution to my problem and even assisted in helping me set up my online account.
I have been using NES for over 2 years. Anita has been great and always very helpful!
Marianne is extremely helpful and friendly and she made things really simple while going through our setup here at Edgewater Village Apartments.
They are trying to make me pay 2x for a water bill. Don’t do business with them..
Thank you Chastity Gaines for answering our questions promptly.
5 stars for Rosa Santoscoy she was very polite and helped me with a problem where my meter was read incorrectly Thanks Rosa
It was a super awesome experience. I got my issue resolved quickly and they even help me out with being a new customer. Thank you so much!!!
Anita always takes care of me! Whatever I need she has it to me fast with no issues! She is definitely appreciated!!
Easy to work with and makes my job as a Property Manager a breeze. Anita is the best account rep!
Great Service, quick to respond and helpful. Never had a problem in my experience.
Kevin Gonzales answered my call and was able to assist me in solving the problem I was having. He took his time, walked me through the process and we were finished in no time. …
I wish there were the option to give zero stars. This is a shell corporation, a sham company that makes money from scamming people and housing developers. Minimal research will produce, for anyone looking, scores of terrible stories, …
Marianne is pure awesome sauce! Very sweet , helpful and consistent! NES is a great company and I’m glad to be working with them.
Nothing but a positive experience working with NES. Anita never fails to help assist us with everything we need both quickly and efficiently!
I had some trouble with billing…and was helped by a kind, courteous, and caring customer service rep. Now, that doesn’t happen every day! Thank-you Mr. Ramirez.
The NES team has been very helpful. They have a very quick response time to any questions that i may have. They really do make my job easier.
I want to commend National Exemption Service employee Bethani Randolph for providing excellent customer service to me.
Cate was extremely helpful! I called to inquire about something and she was able to not only provide me with an answer to my question but, also went above and beyond what was asked of her! I truly appreciate all that she did in helping me with my services!
Extremely bad service. Like other reviews… this is just a very antiquated and outdated service. Absurd late fees and processing fees. And you CANT sign in for recurrent payments easily online. You need to send a check by mail! By mail in 2017? Cant describe how I feel bad about this..
Chasity Gaines was extremely helpful and efficient!
They lie and cheat you. Period. Incompetent customer service and outdated billing system. NEVER RECEIVED A BILL. They fraudulently increase your bill and add late fees but don’t send a bill until after you call multiple times. 9/14/18 …
I would like to give 0 to this company, my husband received a bill for a supposed “arrears” but it is worth limiting something:
1.- The invoice came only with his surname and only with the start of his name …
Valerie was professional, pleasant and helpful.
When I moved in I didn’t know the landlord was using this company. They never sent me the bill and charged late fees. After I called they said they would take off the late fees but never did and charged me late fees again for not paying the first late fees. They charge for water same amount even if you’re away all month.
You said in response to an earlier review that “If you pay via ACH or debit card, you can avoid the credit card processing fees.” This simply isn’t true. When I pay via ACH there is still a $3.50 processing fee, which is the same fee if I were to pay via credit card.
If I could give them 0 stars, I would!!! This is the worst company I had to deal with so far! If you can avoid dealing with the National Exemption Services, please do! This company does everything possible to rip you off. I am forced to …
I would like to mention Mike Ramirez. He was wonderful! Not only was he kind enough to help me out with my situation but in the process of doing so he was hilarious! I needed a good laugh and he provided that for me!!
Mike Ramirez helped to resolve my issue. He gets a 5 star rating for sure! I appreciated his prompt and courteous phone calls and emails.
Worst company I’ve ever had the displeasure of dealing with. Incompetent customer service and archaic billing system. The late fees are so expensive it’s ridiculous. I will buy a book of stamps and mail my payment. Dealing with their terrible service is simply maddening.
Anita Stone, our billing coordinator, is always on time and quick to respond to any issues. Overall we are very happy with their service
Marianne is great – she has helped us with our NES setup. We appreciate her help and we like the ease of the website! Thank you, The Charleston
I have been dealing with NES for 3 years and have found the service excellent. Any questions or issues I have about our Condo Association are answered quickly and efficiently. They are extremely responsive.
Linda Hughes is great to work with. She’s quick to respond to any of my questions or concerns.
New NES customer. Thought I had set up an account but somehow I set up the account with DOXO. When I received a past due notice I called NES. Mike Ramirez walked me throught the entire process to establish an account and to set up auto pay. …
I work with Alexandra Papa and she is always very helpful, professional and conscientious. Anytime I need some information or help with something, she always follows through. She is a great asset for NES.
Shady third-party billing company that profits from surprising you with fees. If you have to deal with this monstrosity of a service, it is most likely not by choice but as part of your complex. They send the bill in the mail with the …
Their customer service is the worst. They don’t send the statement on time and tries to charge late fees. They have the worst billing system and customer services. I requested to have the statement sent via email since they have been …
This company is a THIRD party billing company with the worst customer service. None of the employees have any clue of what they are doing. This company doesnt even check your water meter-they just guess at what you should be using …
This is by far the biggest scam being run on tenants by property managers, owners, and NES. The worst customer service and inaccurate readings monthly. Some months there are charges for trash and other months there are none. Im planning on taking them to small claim court.
Update to reply: . All my account info was visible, amount due and amount owed!!!! Any one could take that account number and my name and gobtp the website and create or gain access to my account and possibly my credit card info used to …
I have worked with this company as a vendor for well over a year and are satisfied with our partnership. The Owner shows integrity and is a wonderful leader to his team. We hope to partner with them for the long haul.
Excellent Service by Tammie Anderson and her staff. They are courteous and fair and willing to listen to the customers. …
I spoke with a customer service representative named Tosh on 04/21/17 because I received Overdue Auto pay bill even if I have sent Auto pay form. She told me there is no bank information on file. I asked why the bill is saying auto bill If …
If I could give this company 0 stars, I would. It seems like a great deal when you first get in with them, as the property managers assure you that this is a great company, low rates, etc. Except that the nonsense that you put up with is …
Tammie at NES was exceptionally helpful on two phone calls I placed to address an autopay setup on behalf of my utility service account. She was just lovely to chat with and gave me clear and concise info on how I was to set up my auto pay …
Chasity was super helpful and went out of her way to help me with my issue! Thank you!!!
Mike Ramirez is probably one of best customer service I’ve ever talk to… very professional, friendly and knowledgeable. He listened and took care of the problem expeditiously. He should be acknowledged. Thank you Mr. Ramirez 😊 …
Our Service W/ NES has been exemplary and our rep, Anita Stone, has been with us for 3 yrs and goes above/beyond wrt customer service and ensuring our tenants are always taken care of. …
My posting for the 5 stars is for Mike Ramirez, the only one of your customer service personnel who was able to fix my problem. Like I said my problem was reported several times to a customer service person and I would get no complete …
I spoke with Mike Ramirez concerning some confusion I had with my bill, he understood my concern and he navigated me through my past bills. He also helped me understand why I kept getting behind. I’m in a good place now with how to pay my bills on time.
Rosa responded quickly to my Email regarding an issue, it’s refreshing to know they care & make you a priority.
Edited to respond to owner response below: Thank you for your recommendation. I do not wish to enroll in Ebilling at this time. It is helpful for me to receive a paper copy of your bill to review closely. And yes, the USPS has seen better …
To whom this may concern :
Mr Mike Ramirez provided excellent customer service. He was professional and very knowledgeable and detailed. He was patient, answering all my concerns. …
Mike Ramirez
Was very knowledgeable and nice walked me through my billing explaining the …
0/10 WOULD NEVER RECOMMEND. It is unfortunate we are forced to used them. Nickel and dime everything, then explain and take fault for absolutely nothing. Do not even attempt to help you when a billing issue occurs because they would rather …
This company is gouging. Customers with fraudulent charges.
The customer service rep Mike was friendly, helpful, and efficient! He was very easy to work with. He solved my account login problem and even offered to set up email billing for me! Thank you for your help, Mike!
I would like to express my enormous gratitude to Mike Ramirez. I recently received a bill that almost gave me a panic attack but mike was there to help me every step of the process. He managed to fix the issue and kept me posted every time …
The BEST customer service. Jennifer Young has ALWAYS exceeded my expectations and quickly resolved any questions.
Mike Ramirez was great today! He was completely understanding of my situation and went above and beyond to assist me. This is the first time I’ve called the customer service number and he made it very easy.
Long compilated process to pay over the phone with an automated service and there is $4 fee to go through the long complex process with automated system. So there is not cost/fee to send a check that a person has to collect and process but …
Thank you so much.
Yours service it’s awesome
Thank you Mike Ramirez!!
Best customer service I’ve experienced in a very long time. …
I had the best customer service experience, on July 12, 2019, when I was lucky enough to encounter Mike Ramirez as my customer care professional. He knew exactly what I needed when I had a difficult time explaining my circumstance to him. …
Anita Stone is AMAZING! I can always depend on her to send my billing and reports on time. I remember a billing cycle got missed one month due to her being out…Anita is the greatest asset and I was so happy to have her back and get everything back on track! Thank you Anita for all you do.
Linda Hughes doesn’t hesitate to assist and deliver results in a timely fashion. She is very helpful and easy to work with!
I really appreciate the professionalism of NES, Mrs. Linda Hughes handles our account and has always been very professional, knowledgeable and prompt on answering any questions or concerns we may have.
NES submetered all of our apartments about 3 years ago, and we’ve found their customer service to be excellent during this time. They respond quickly to any questions we have and are ready to help resolve any issues that come up. Anita Stone has been great and very responsive!
Great customer service when calling about adding a tenant.
Mike Ramirez did an excellent job meeting my expectations. I was not happy at first but he did all he could to rectify my problem, followed through on his promises and followed up with me to assure my expectations were met and my issue was resolved. Great customer service.
Chasity Gaines has been a great help! Thank you so much and really appreciate it!
Terrible company, I had issues with my bill since last November, my bill just never arrives , all the time the costumer services telling me that the situation it will be solve. So today they finally a perfect excuse, the problem it is me …
I am so grateful for Mike Ramirez’s help today.
I’ve been trying for some time to deal with a situation where the bill wasn’t …
I have worked with NES on a few different sites but Ms. Linda has been nothing short of amazing!!!! it has been such a pleasure to work with her!
I would never recommend anyone use NES. I called their office about setting up on autopay on the 5th of the month, and they said it would not take effect this month, and would take up to 30 days. I then paid my monthly payment via bill …
I needed information of my account for senior recertification and they responded as soon as possible and customer service was excellent
If you’re here it’s probably too late, but avoid living at locations who use this company for their water. They charge a 4$ processing fee for using a checking account to pay bills which isn’t industry standard at all. They push you …
NES does an excellent job handling our account. The staff I work with on a monthly basis, Justina Bennett, Diana Rubio and Grant Forehand take very good care of our business. The whole crew at NES is great. We are a happy customer.
I have always been confused on how your billing works. Thanks to Rosa Santoro for explaining it to me.
I have only had pleasant experiences when communicating with the staff at NES. Linda Hughes is always polite and helpful. I appreciate all her assistance and suggestions of new resources available for the property.
These company came out to the mobile home park that I live in at the request of the mobile home park to check everyone’s meters. The guy tore my skirting apart to get to the meter that is under my mobile home. He also had to unscrew my …
I had to call to resolve some questions I had. The service provided by Bethany, at their customer service department was wonderful. She was very diligent and went well beyond what you would expect to get the issue resolved for us. Thank you for the great service.
I have no problems with this water company. Rosa Santoscoy Is great
I always receive prompt and excellent service. Miss Jennifer Young is always so helpful and I know that she will assist me whenever I need help. Such prompt service assists me in providing excellent customer service on my end.
I’m currently having an issue with my water bill here at my place of residency. The representative at NES, Ms. Chasity has bent over backwards and has been very kind, generous, patient, and professional, in performing her job task to …
I received excellent, very prompt and required information that I requested from Chasity who was a pleasure to speak with!
Chastity Gaines was very cordial and helpful during my call with regards to a bill question! She showed empathy and explained my bill with specific details ! Very gratifying experience .
Chasity Gaines in customer service was very helpful and courteous. Her action was immediate.
Great customer service whether it be to ask a service question or request information regarding our account I always receive a quick reply from Linda Hughes! You make my job as assistant to the property manager a whole lot easier. Thanks very much.
I’ve worked with NES for a few years and greatly appreciate their quick response to inquires. I am especially impressed by their ability to make arrangements to visit a property within a timely manner to assess meter equipment concerns. …
Irna L.R. Fons, was excellent in her customer service. She was very patient and explained everything to me so that our Management team and residents can be helped to make sure that the integration would be seamless. I wanted to thank her and her company for all their help and support.
Linda has been very helpful with all billing questions. I appreciate her prompt response to all inquiries. I know we are not her only client, however she sure makes us feel like we are the only one. She is the standard to which customer service should be held to.
It has been a wonderful experience with NES. I appreciate the prompt and professional response to my query – courtesy of Chasty Gaines.
Chasity Gaines was the greatest over the phone service representative I believe that I have ever spoken with ! She was kind , very concerned about my questions as a new customer to NES and so helpful. I look forward to doing business with her and NES . Thank you ,sincerely Janet Gillispie
Today I called NES with a request to get copies of water bills for 6 units that we master lease at an apartment complex. …
Rachel Santangelo is so helpful and quick in addressing my problems, all my queries are answered clearly. I have a good experience using this service, thank you.
I spoke to chastity she was very helpful to me very pleasant to speak to and she got right on the problem she deserve a gold star.
NES customer support was very customer focused and helpful.
I would rate them 5 star!!!
Chasity was so helpful and kind. She solved my payment issue right away and followed up over the span of a month.
Quick and friendly response to my question concerning a move out of state and next steps. Great customer service!
I contacted NES regarding my balance and options in which I was assisted by Deidre Douglas whom provided me with the information needed to answer my questions. Satisfied!
Chastity took time with me on the phone and got my account up
And running. She is a great asset to your company.
Deidra Douglas was helpful in explaining why the email of payment on my first account was delivered so late ( paid late). I thanked her for her kind help.
I was having some issues logging in as a tenant to my account, and Chasity Gaines hopped onto the case and did a brilliant job with a quick turn around time !
Chasity was super excellent assisting with my water bill. I’m very grateful for her patience and great customer service.
Deidre Douglass reply to my email was very Sarcastic.. not happy at all with the service. Telling me I’m luck they didn’t back bill me for a broken meter not functioning correctly.
Chasity has been a great help with me so far. in the process of getting things set up in my new home and everything is smooth thus far
She was very professional and helpful. She’s very knowledgeable of the system, making my experience with NES very pleasurable.
NES has started making an effort to go above and beyond with improvements to their customer service and it shows. Chasity Gaines was able to update information for several of our corporate accounts in no time at all. She was extremely happy …
This was my 3rd call to NES regarding issue of estimated meter readings. Chasity Gaines is the first rep that actually listened, asked questions and came up with a plan of action that will hopefully lead to a resolution.
Ms. Chastity Gaines is and always has been EXcellent and Wonderful as she renders me daily outstanding–CUSTOMER SERVICE!! She is Superb –whenever I call. SHE’S a 13 not a 10!! She is 7-stars not 5 stars!! I always ask for her because I …
Chasity was very nice, patient & responded by calling me & giving me her direct ph# & sent me an e-mail info 4my urgent concern of a huge, surprised h2o bills caused buy a leak, or bad part & gave me hope they be able 2 credit my account …
Today I had the pleasure of speaking with Mrs. Gains, a jewel to NES, why? She went about and beyond to find me answers about a new Meter charge I was not aware of. Her ways of explaining things are simple to understand and comprehend. I …
Chastity was very sweet very caring and very patient with me setting up my account. She is such a wonderful addition to your company. Thank you chastity you are awesome 😊 …
I would like to take this opportunity to thank Ms. Chasity G. for the time to answer my concerns. She was also able to help me on tips on how to detect water leaks in the event I noticed a spike of increase in my bill. I called in today …
Our bills have been very messed up between NES sent out email and our payment due dates. I was extremely fortunate to discuss this by phone with their employee, Chasity Gaines. She was able to resolve the issue within 24 hours by email AND …
Such a great sub metering company ! Hands down 5 stars. The customer service they give is TOP NOTCH!
Deidre Douglas provided excellent customer support when resolving an issue with water bill, always a professional efficient response on time, job well done, thank you!!
I was helped by Chasity Gaines. I sent out a concern and she quickly got on it and resolved the issue within the same day of contact. Thanks Chasity!
This rating is specifically for Chasity Gaines. She’s someone really cared. After couple of months of calling and going nowhere, she restored my faith in NES.
I called the number for NES in Orlando and was talking to somebody else wasn’t getting anywhere and was referred to Chasity and I was finally getting somewhere my water bill was $1,400.62,000 gallons of water and I was told my overseas …
Trouble starting new acount. Sent email to customer service and Chastity Gains from customer service replied quickly with easy instructions.
Oh what a relief it is! …
In February 2022 my water bill for a one bedroom apartment was over $161 for a 24 day.period. My water meter shown that there were over 10,600 gallons of water used.I had a few extremely high water bills throughout the year and I’m on a …
I have one year at Parish Place. I am very satisfied so far. I had an horrible experience from my previous apartment office team. But I can say now Parish Place management team has changed my perspective on that. I have met Shakara, who …
Valerie Hempstead answered my call professionally and quickly. She did not make me hold while investigating the issue and offered to call me back with an answer. She did, with exactly what I needed. Very polite and professional!
As a renter with a unique billing circumstance Chasity Gaines was all over it! Not only was she knowledgeable she was very friendly, patient and professional even with my initial brazen concern. She led me in right direction and requested she stay in the loop through resolution. Shes the best!
I will tell you it hasn’t been the smoothest of transitions to NES, between the billing system, due dates, back dates bills and payment methods it has been a nightmare, but what they do have that is incredible is the customer service. …
I moved to a new apt in May 2022. NES has been charging me 10 times my actual usage and continues to claim it is correct. I have shown them that the meter actually records each gallon. They claim it only counts 10 gallons so they are …
I had an issue with a bill that was owed to NES. I contacted Chasity and Willian womack and they were helpful, courteous, and extremely knowledgeable. They took care of the problem timely and efficiently. I would recommend William and Chastity as the way business should be run. I was extremely pleased with the service.
They have the worst service. I do not recommend. My apartment complex uses them for billing. I wished they would just discontinue business with them. I called in to get a bill explanation. The representative was rude and hung up on me. She …
If I could give zero stars I would. I received my first bill in the mail with almost zero time to pay it. I would have paid it through their website, but there is a fee. I set it up to pay through my bank, and of course it takes a few …
I called NES to inquire about my bill. Spoke with Ms. Chasity Gaines who was very helpful. The problem with my bill is with my building complex. Ms. Gaines provided the information I needed to give to management so that they can resolve the …
Chastity Gaines was so comforting and understood my questions about my bill. She offered comforting reassurance that NES will provide the best customer service. She even provided a very useful link to help me save on resources. Thank you for great customer service!
I am a property manager and I had questions from a tenant that I could not answer regarding charges on their bill. I spoke to Chasity and I do not think I have ever had such good customer service. She was pleasant from the beginning of the …