Poor customer service. Owed a refund and have waited over a month.. customer service changes refund date and amount every time I call to check on the refund. If at all possible never do business with this company
Horrible customer service, but what can you expect from a monopoly. Their customer service desk is only open during the time frame of when a large portion of people are working which makes sense to help make sure nothing can be accomplished.
I had a gentleman knock on my door this morning to tell me he was turning off my gas, after receiving no mail notices or phone calls that a bill was due. This is the second time I’ve had this same kind of response. When I called customer …
Poor business customer service! We recently opened our business account and did not receive our first bill in the mail. The first bill we received was actually our second bill which already included the previous month’s past due amount and …
Frank has come out a couple of times to service me and he is just fantastic!
You can tell Frank truly enjoys being a part of National Fuel’s Team, and is knowledgeable if you have any questions. He always has a smile on his face from the …
The absolute worst and most skeevy company when it comes to billing and account services. They have overcharged me for months when I was not even home and used no gas. Cancelled my account but then got charged three additional months and …
Rude technican was just trying to leave on me and make me reschedule when I had to take the day off work to reschedule again because before he showed up at 9:30 am and just left a note that he couldn’t get access to the property even though my meter is outside and water tank in the basement he could have accessed
Meter reading was inaccurate in Dec 2019. Next bill received does not reflect accurate usage history for that month. Requested a more accurate meter reading as my January 2020 usage is the highest for the last 13 months. Customer service …
They’ve been very easy to work with since I’ve moved. REALLY short wait times on hold, friendly, and knowledgeable. It’s been a much greater experience compared to 4-5 years ago when I moved before. Pleasantly surprised my last 2 phone calls which is why I left the review.
Received my bill for January 2023 service, which of course was estimated because National Fuel has terrible customer service. National Grid is able to read the meter every month. So, why can’t National Fuel? And because National Fuel …
I find it appalling that when my bank (through whom I do my banking) makes a payment your site automatically defaults to paperless billing without notifying its customers. I only want paper billing and when I didn’t pay my bill for 2 …
Great place
Good service
Experience was ok
Nice building and nice to work for
Can’t see the first through the trees
Poor customer service. Owed a refund and have waited over a month.. customer service changes refund date and amount every time I call to check on the refund. If at all possible never do business with this company
Horrible customer service, but what can you expect from a monopoly. Their customer service desk is only open during the time frame of when a large portion of people are working which makes sense to help make sure nothing can be accomplished.
Worst company like DMV
I had a gentleman knock on my door this morning to tell me he was turning off my gas, after receiving no mail notices or phone calls that a bill was due. This is the second time I’ve had this same kind of response. When I called customer …
Poor business customer service! We recently opened our business account and did not receive our first bill in the mail. The first bill we received was actually our second bill which already included the previous month’s past due amount and …
Frank has come out a couple of times to service me and he is just fantastic!
You can tell Frank truly enjoys being a part of National Fuel’s Team, and is knowledgeable if you have any questions. He always has a smile on his face from the …
The absolute worst and most skeevy company when it comes to billing and account services. They have overcharged me for months when I was not even home and used no gas. Cancelled my account but then got charged three additional months and …
Rude technican was just trying to leave on me and make me reschedule when I had to take the day off work to reschedule again because before he showed up at 9:30 am and just left a note that he couldn’t get access to the property even though my meter is outside and water tank in the basement he could have accessed
Meter reading was inaccurate in Dec 2019. Next bill received does not reflect accurate usage history for that month. Requested a more accurate meter reading as my January 2020 usage is the highest for the last 13 months. Customer service …
They’ve been very easy to work with since I’ve moved. REALLY short wait times on hold, friendly, and knowledgeable. It’s been a much greater experience compared to 4-5 years ago when I moved before. Pleasantly surprised my last 2 phone calls which is why I left the review.
This is the worst company ever. They lie to your face and tell you we called twice and nobody answered 😒 . . …
Received my bill for January 2023 service, which of course was estimated because National Fuel has terrible customer service. National Grid is able to read the meter every month. So, why can’t National Fuel? And because National Fuel …
I find it appalling that when my bank (through whom I do my banking) makes a payment your site automatically defaults to paperless billing without notifying its customers. I only want paper billing and when I didn’t pay my bill for 2 …