User friendly application. I used this application for over 2 years and would always recommend it to others. The workflow within the application is straight forward and easy for new users. The team process claims quickly as well and they deliver on their promise.
The first time I used my new Navia Benefit Solutions was a wonderful experience ,my first purchase was @ Walgreen pharmacy getting my prescription.The minute the pharmacist assistant swipe my new Navia card it went through with no …
This account allows me to not worry about budgeting my out-of-pocket medical expenses. Your staff is very friendly, professional and quick to resolve any issue that arises.
The website is easy to use and very self-explanatory. I did not have to contact anyone live, so I cannot speak to personal interaction, however, the communications with the company were timely and efficient.
It’s very easy to submit a claim and you’re notified right away that it was received. You are kept apprised it the claim status and notified when payment will be made. It takes so little effort to get a claim submitted and paid. Wish all business transactions were so smooth!
Using a Flexible Spending Account is such a good idea and NAVIA makes it super easy. It came with a debit card that I can make my healthcare related purchases with and I have had no issues whatsoever over the last year. I am continuing my FSA this year with NAVIA as well.
My company contracted with Navia to provide Benefit solutions like FSA. LFSA, HSA and COBRA. I loved their website and anytime I had a question or I was unsure about an expense eligibility, they were prompt and quick. …
I used to work at Navia! It is a great place to work! Great people, great vision! Being a CSR really helped the direction for my career. Lots of knowledge and experience to gain at Navia! Glad to see they are continuing on their path to greatness!
Using Navia for my FSA has been incredibly easy. The process for making claims has been so effortless, flawless and completely hassle-free. I highly recommend Navia.
My experience with other FlexPlans in the past has been a challenging experience, but with the services that Navia Benefit Solutions offers, this concept is a thing in the past. The FSA store is an awesome benefit to assist me in ordering …
Website is user friendly/easy to navigate. I’ve had to actually call customer service once or twice and the people I spoke with were friendly and helpful. I’m very happy with Navia.
I would give 0 star for this company. Horrible service or no service at all, the only thing they did is taking your money. This company need to be out of business. Unfortunately, my employer decided to use this company. If you can make decision, please stay away from “navia benefit solutions”.
Navia Benefit Solutions is easy to use and my reimbursments are received via direct deposit in a timely manner. I have had good experiences with the customer service department as well.
I am not very App/computer savvy but feel it was easy to submit claims and check my balance. You can look back at claim dates and amounts, and it always gives you your balance available in your FSA. I had questions once and support was very prompt to respond and help out.
I’m contually glad for my Navia Benefits Solutions account. The benefits of having an account with Navia make managing and budgeting my medical expenses easy. The customer service is professional and friendly.
I appreciate how this company makes using their benefits card easy to use for my medical expenses. My husband and I have been using the benefits card through Navia Benefit Solutions for about 3 years with no issues. Thank you so much.
I love using Navia, very beneficial for everyone, I do believe it would be amazing if there was more options on items you can claim, like musical instruments, they are therapeutic, stress relieving and considered a hobby. Working out clothing would be nice as well.
There is a blessing in having money to go to the doctor or dentist and already have the money saved. Not having to figure out where it will come from. New glasses each year! no problem. Thank you for assisting my in getting my health back on track with the Navia savings card.
Very happy with service except with the last two or three submissions. I received denials but didn’t get a reason. I have no way to contact staff to correct my submission; it’s like try and try again. If I could get a customer service to call, that would be great. Otherwise, Navia is a superior HRA company.
Their phone tree is the worst I have ever seen. When Comcast’s is way better you need to make some huge improvements. How is there ZERO ways to REACH A HUMAN BEING in your phone tree? What a disgrace.
Navia provides amazing customer service! Every time that I’ve reached out to Navia support via phone, I’ve received accurate information and resolution to my questions and concerns. Best of all my benefit reimbursements are always precise and on time.
Great app/program for benefits. Very easy to use, quick response, and they help identify issues when claims are initially denied. You can then fix the problems, easily resubmit, and get your reimbursement! The only reason I am not giving 5 …
I just called for the 3rd time in almost 3 months asking for my FSA card. They never sent it to me when I signed up and every time I call they tell me it will be here in 7-10 business days. It’s been almost 3 months and no card. They just …
Where do I start? Do NOT use this company. We are currently on Cobra. Navia Solutions took over for our previous company without any introduction or warning. In the mix up, our payment went to the old company instead of the new. We …
My employer works with Navia Benefits Solutions. I have an HSA debit card that I can use for co-pays at my doctor’s office as well as many other places. Navia is very user friendly, I’ve participated in another companies plan that was not as user friendly. Great partnership!
I very much like using Navia Benefits Solutions to administer my FSA account. It makes it very easy for me to pay my copays and miscellaneous medical supplies not covered by my Health Insurance.
I’ve used a couple of FSA plans and Navia is very simple and clear. They’re proactive in adding features that make it easy to submit claims and documentation. Their site and app allow you to do what you came to do quickly without a lot of extra clicking to navigate or jump through hoops.
Navia is very responsive to my reimbursement claims. Their website is fairly user-friendly and easy to navigate. And, their staff is thorough but efficient in reviewing claims and/or answering questions.
Each time I have had to place a call to Navia or send in documentation they have been very professional and friendly. They are there to assist and provide so many tools online that are easy to use that getting questions answered is easy and …
I have had nothing but great reviews to say about the customer service that Navia has provided for me. They have always been available to provide me information I needed about my account, that day, within minutes of me calling. Even …
I have an FSA account with Navia Benefit Solutions. I opted for their debit card, to keep things straight record wise, and because it is so simple to use. The one and only time I needed to call in to a representative, which was an address …
Navia replaced a previous vendor my employer was using, and the difference is night & day! Its so easy to work with Navia and they recognize obvious medical expenses. The previous vendor would make you provide receipts for prescriptions! Love this company!!
Navia Benefits handles the FSA contract for the state of RI, where I work. They do a reasonable job handling it. Most everything is done via the website and I usually don’t have trouble with things like uploading documents. I can use the …
Vanessa works very hard to help me with problems with my claims. I appreciate having someone to contact directly when I have an issue. She is very efficient and courteous and a pleasure to deal with.
Great customer service whenever you need to call about anything. So far, I’ve saved quite a bit of money using them for my daycare and employer. I like the options to log in online and check my balances easily. Also the automated payments really makes my life easier!
This is a great benefit. Although, we wish we could add more funds to our card, especially for people with chronic health issues, like my wife. The funds are always used by August leaving the rest of the year paid out of pocket. We would …
Ease of doing business makes submitting claims to Navia a quick and straightforward process. And I’ve never had to wait long for a claim to be processed. I can’t recommend Navia Benefit Solutions enough.
I have been using Navia Benefit Solutions for just about a year. Whenever I have had an issue or question, they were quick to respond and have treated me with so much professionalism, care and concern. Their website is very user-friendly as well.
Having Navia benefits makes life so much easier. Great way to pay deductibles, purchase prescriptions and other unexpected medical expenses at your fingertips. Website is easy to use and customer service is superb. Then you Navia
I have been using my Navia card for 3 years now and it never failed me to stop loving and appreciating it! I’ve even tried using it at a regular grocery store to buy over-the-counter medicine for me and my family. It went well just like an …
Navigating the app and sending information in was fairly straight forward. Waiting for approval took longer than expected, and so far I have not seen my checks in the mail ( they were sent 8-9 days ago according to the app ).
Customer service is very helpful. However, haven’t need to call as it is straightforward to make a claim online or use the debit card. I have used this company for years with zero issues. Highly recommend!
Healthcare and Childcare FSA reimbursements are quick and easy, whether using the FSA debit card (in which case there is no need to submit paperwork), or uploading receipts to the Navia website. It’s also easy to review the status of claims. Navia does a great job.
I submitted my claims online and was notified when to expect payment. I received payment on the expected due date. Navia has made it a wonderful and easy experience to work with them. Keep up the good work.
Personally, I have been relatively healthy recently so I have not used the benefit that Navia provides but I feel secure knowing that the money is always there, in case I need it. It is always handy using the debit card for OTC purchases.
Navia is awesome esp. the app. But by far the best part is the service – the employees there go out of there way to help especially Mr. Ahmad, but everyone there. If all things worked as well as Navia the world would be a better place. Discover for yourself.
Caleb has been a big help in directing me to the proper screens for the Employer side. I implement both Payroll and Annual Contributions for the Health Savings Plans for our employees. Caleb has great customer service skills and patient with customers.
Our company switched to Navia in September of 2021. I made a claim on November 17 2021 that was approved on November 24 2021. They have yet to settle it. I have called and emailed several times about this. I am not impressed with their customer service.
Every time that I have called Navia for assistance someone was always willing to walk me through what I needed to do in order to take care of using my funds from my account. I would not have been able to take care of the matter if not for the helpful customer service personnel.
This company is awesome, never had problems with my benefit card.
all my transactions have been accept. I am able to shop for medical equipment, no worries. they even have a store that i can order stuff in if i cant find it somewhere else.
It started off good, I had to pay out of pocket for a surgery last Friday because either Navia or my employer hasn’t posted any money,?which should be going to my account weekly since August 27th. My employer said to contact Navia and Navia said it’s my employer’s issue so right now I’m not happy.
Navia is our Section 125 provider through my employer. I love working with them. Navia employees are upbeat, professional and efficient. I have been enrolled in their program for years now and I always get excellent service. If your …
I hope this review will be a bit more helpful than others and will try to be as factual as possible with it, to provide accurate information more than opinion. …
It is great to be able to charge on a card provided by Navia for medical services and prescriptions. And, it is easy to apply for reimbursement for purchases of approved medicines when charges to the Navia charge card cannot be use. Great benefit.
I like the fact that I am in control of this but that it saves on taxes.
My husband ended up with a life-threatening illness that landed him in the hospital. I was able to spread my payments for the hospital and it comes right out of my Navia account.
We have been with Navia Benefit Solutions for over 3 years. The team that we work with is Amazing. Jackie and Andrea – THE BEST!! Response time, attention to detail and explanation of any changes to Rules/Regulations is spot on. I would …
I am very grateful for Navia who handle my flexible spending account (FSA). They simplify my life. I don’t have to worry about whether I have money to pay the doctor or get prescriptions. The money is there and available on an easy to use …
Navia has provided an opportunity to utilize pre-taxed medical. I am always secure in the process of utilizing a card or itemizing a receipt. Any differences are easily communicated and understood. I am very happy with the process of my plan.
Navia has been great to work with! It is easy to understand and use my Flexible Savings Account to cover medical expenses through the year. I also appreciate that they cover some items that my insurance won’t. I would (and do) recommend this service to colleagues!
I have used their services for a few years now. I appreciate the way they process requests and only ask for verification when the amount is larger or there is a question about copay. They are quick to respond when you submit information …
I love having the Navia flex spending. Navia makes it easy to budget my medical care spending. The allotted funds go into my account each month, so I don’t even notice it. Also being tax free helps stretch your dollar.
The Navia Benefit Solution for my medical was excellent. They responded quickly, and didn’t require a extra documentation for me to gather. Their website is easy to use and informative. I would recommend their service. I have used others, and this is by far, the best.
I’ve used Navia Benefits services to manage my flexible spending accounts over the years. As a single mom, they have been great about handling all childcare-related services when my kid was eligible and always have been great with the …
Services provided were exceptional. I uploaded my expense verification, as requested, and called Navia to verify receipt. The associate was very professional, and reviewed and confirmed receipt and acceptance of the documentation while I was on the phone. Navia benefits solutions has been very beneficial to me over the years.
Navia is amazing! Their customer service is quick, friendly, and helpful. It is SO convenient to use. Their website is easy to navigate and they have an app available too. Unlike other FSA providers in the past, I don’t need to upload a …
This is a great option to assist in paying for medical benefits. The process is easy and the using the Navia Debit Card is accepted by Doctors, Pharmacy and other health care providers. The website is easy to navigate and see exactly what …
There was a question about the use of my card. It was very easy to obtain the information needed, upload it and ensure it was appropriate use. When I had a question, customer service was helpful, friendly and easy to reach. Reimbursement on something, if needed, is quick and easy!
The website has a friendly feel. Even though the legal stuff isn’t always clear, if I ever have questions about what the processes are or what certain things mean, there is always someone to readily answer the phone and answer any questions and help with navigating. I love knowing I can call and have everything clarified quickly.
My last transaction with Navia Solutions seemed a little clumsy. I received a denial notification for a crown replacement at Lakebrink Dental and when I went to Navia Solution’s online, there was no denial?
Navia makes having a flex spending account so easy. I’ve used other companies in the past that make is so difficult with massive red tape. Navia also has great customer service. They always respond to my email same day and you get a really nice, real person when you call.
Our Navia Benefits account has shown a good balance of ease of use combined with due diligence in validating claims. Any questions have been quickly resolved either online or with a quick phone call.
My employer has been providing Navia benefit as Flex/HSA provider and I have used Navia benefit account for more than 3 years in row. Their system is simple to use, easy to understand, and you can upload all required claim docs via online. Service rep is also quite responsive.
Navia Benefits Solutions has been very responsive in helping me keep track of my Flexible Spending Account. The FSA Debit Card is a handy resource to have. Thank you Navia, for always answering the phone when I have questions, and for providing me with “real time” accuracy on my FSA balance.
Navia has a very easy to use, customer interface. Between the FAQs and support, any questions I had were always answered. It’s easy to track what I’ve put on my card, to see my current balance, and plan ahead. I appreciate a service like this as it makes my life easier. Thank you Navia!
Fairly easy to use program. Reimbursements are fairly quick too. Answers questions and doubts about a program I’m in. Great customer service. Love there ease of using a debit card for medical expenses.
This is the best Flex Spending company that I have worked with. They pick up the phone timely, provide great customer service and resolve your issues. …
I Love Navia it helps me and my Family with out-of-pockets cost for medical expense like Prescriptions, First Aid, Feminine Products for that time of the month and etc. I REALLY APPRECIATE my job for getting this FSA Spending account for us. Thank you Navia as my job would say “You Rock and Care Like A Mother”!!!
I have been participating for almost a decade. The website is easy and I love the benefits card. When I do need assistance, the customer service is great and they are always helpful. I love having the money up front so I can use it at the …
Very happy with Navia! A great benefit and so easy to use for any medical bills after insurance pays. I like the convenience of the “debit card” they give you. It’s easy to check your balance on their website, too.
Navia is easy to work with compared to the previous Health Savings account administrator we had where I work. They were CONSTANTLY asking for substantiation on virtually every transaction. Navia is much more common-sense and only asks …
It was time to buy some material for my CPAP machine. I entered the payment information and as soon as I hit submit I noticed I used my debit card!! I immediately called and spoke with a Navia representative and was told no problem show …
I love Navia. The fact that I they take some little money from my check every month and have the funds available for any co-pay or even pharmacy purchase makes it very, very convenient.
I have been very happy with Navia Benefit Solutions. When someone in my family or I go to the dentist I am able to use the money in this system to pay my bill. It is so nice to have that money available, and not have to pay a big bill! I will continue to use this system and highly recommend it!!
Navia has been professional and responsive every time I have interacted with them. Staff have been easy to work with and helpful on the phone. The website is easy to navigate, and I have not had any customer service issues. They fixed …
Excellent service over the phone and digital/online services. I was able to submit a claim on my phone and had a response the next day. I received my reimbursement for vision services in a timely manner.
By far the worst fsa company.
Every company loads you yearly benefits to your account all at once,not navia.
They only add $100 a month.anytime you go to the doctor it’s more then $100. …
I love my FLEX spending account with Navia. They send me a debit card to use with my providers, and when they require documentation I can submit it easily online. I’ve never had any trouble spending down at the end of the year if needed…I just buy some readers, shoe inserts. Love having it “covered” when major expenses come up.
I have had a great experience with Navia for my Health Savings Account. They provided me with a credit card that I can use to pay for all co-pays. It is easy to electronically submit receipts for purchases of health care devices and they are quick to provide reimbursement. I really appreciate they service that they provide.
I use my Navia Benefits flexible spending for all of my medical, dental and vision needs and I never have any issues. I love their website because it’s so easy to navigate through and very user friendly. Their customer service is always …
Navia’s Member Portal is very intuitive and easy to use; Submitting Claims is so easy and self explanatory. Claims are processed timely and decisioned quickly. Thank you, Navia!
Navia makes it easy to want to enroll, managing my account is easy and using the debits cards is simple. The web site is so easy to use making the process of checking balance, activity or submitting receipts & payments quick.
I LOVE NAVIA. They make accessing my parking, daycare and medical expenses a BREEZE compared to previous programs where I’ve had to seek reimbursements and gather paperwork. It is truly one of the best perks of my employment.
My workplace uses Navia Benefit Solutions to manage their employee FSA accounts. Being able to submit claims online makes the process simple. You can submit multiple claims at the same time simplifying the process even more. They email …
I am very pleased with the customer service experience with the company. Knowledgeable representatives to get back with me quickly with any questions or concerns I may have.
The instructions said I did not have to activate my card. I tried to use it, and it did not work. I called customer service who said they activated the card. I had to get another prescription, and it did not work again.
With the issues encountered in previous provider Navia is a breath of fresh air. Every time i have a problem I can call and get personal assistance and solutions on what steps to take. I find the online services to easily navigated. I feel they really want to help.
I utilize the Navia Benefit Solutions App on a regular basis. I am able to track my medical benefits for each visit prior to paying the co-pay to assure that I stay within the limitations of my Health Savings Account balance. Navia Benefit …
I like using Navia, because I like getting money back that I have paid out. Although the “forms” can be awkward to use and I do not think that they totally conform to how I think. I message to get through them, but I think they could be …
Irritated with this company…I have money in this accoubt but because im no longer with company i can not receive it with out claiming it and with that they denied half my claim. Its my money.
The website is very complex and not easy to use. It’s hard to see payment confirmation right away and I need to wait 2 days to see it on the report! The payment history report is very sensitive on the dates and keeps changing the the …
I couldn’t be happier with the service I have been provided by Navia Benefit Solutions. It’s always easy to use the card for payments and reimbursements are always fast and easy. My only regret is not maxing out my contributions this year. ~A
Processing reimbursements in Navia is great. The only thing I wish is that it was possible to view details of prior submissions. I to appreciate that it is so easy to determine how much I have left to claim.
I think Navia Benefit is a very good card to have with your employer. It helps pays for eyewear, prescriptions, and any other medical expenses. I love that I get to earn money for going to the Doctor and that my employer believes in keeping their employees healthy!
Navia has failed to add my daughter to my medical coverage after she was born. It’s been 3 months of me contacting Navia trying to get them to add her to my coverage and she is still not added. I have spoken with Jenifer Olson, Shelley …
What a horrible company. I’ve paid an outrageous fee for my cobra, $1,000 for one person per month and they will not call me back or respond to my e-mails. I am not able to log into the account I set up, “you do not have an active …
The few times that I have had to work with Navia, the customer service reps have been phenomenal! They are professional, polite, and willing to work with you to get your issues resolved. I would recommend them to anyone.
It’s helpful there is an app in addition to the website. It’s been easy to use the card for co-pays and the FSA store. I was able to check what services are qualified expenses and to enroll for payroll deduction, all from the app.
I like this program because t helps to use extra medical expenses not paid by the Insurance & good for tax exempt. I like FSA store because I can buy some items I need by using Navia credit card even though I did not buy a lot.
It’s easy & convenient to use.
Never have any issues with these guys, they even know when I use my FSA card for OTC items and thought for sure they’d want a copy of the receipt but they’ve got their stuff together (still keep the receipts tho)!! Even requesting …
I have used Navia for two years now and I have not had one issue using it. The debit card makes it super easy when paying co-pays. I have also submitted a few claims outside of using the debit card with no problems. The online website is easy to navigate and use. Highly recommend.
Every time I have needed assistance they have answered almost immediately. They made common transactions simple to complete and streamlined and were able to assist within the day for more once in a lifetime actions (changing name due to …
It is easy to upload documentation on Navia to file claims, and I receive my reimbursements quickly. I have saved thousands of dollars with my Health and Day Care Flexible Spending Accounts over the years. Highly recommend.
I love the Navia Benefits card and the customer service provided by their staff. The reimbursement process is done online, and after all the claims are uploaded, it takes only 7-10 days to receive the payment by mail.
Excellent service.
Now on my 4th year of retirement, this is my second year with NAVIA. NAVIA is much more user-friendly than my company’s previous HSA administrator. It would take so much time to gather, create the form and upload all the documents …
My experience using Navia Benefit Solutions has been extremely positive. The process of using my flex spending card to pay for medical expenses is seamless and easy, as everything is automatically documented and calculated electronically. …
I have had a few employers in the past that used different benefit platforms. Navia is my favorite by far – easy to navigate, reasonable documentation requirements and a quick reimbursement process.
Navia Benefits has an easy to use online platform where I can see my balances, account information and all of FSA information. I called to have an account correction and was able to talk to a live representative right away. The customer …
I am using Navia Benefit solutions from 3 years and it’s super awesome. It has very intuitive user interface. You can view all your benefits at one place. It also provides 2 factor authentication, which make you feel safer in terms of …
I love being able to get my medical needs with my Navia benefits card! It comes really fast, no standing in line at a pharmacy and I can find just about everything my family and I need you.
It’s been so easy using Navia solutions to get reimbursed for my day care expenses through my day care FSA. Truly, they have all the info online, it’s easy to track everything and I’ve never needed an agent to troubleshoot anything. I’m now signing up to health care FSA because I know Navia will have my back as well. Thanks team!
They denied a claim even though it was made within the time given for claims. When I tried to request for them to review it, they were very nasty.
Their customer service is terrible.
Everything was so easy. The Navia Benefits covered a lot more than I expected and so easy to use I love my Navia Benefits Card. It has helped me out on so many things. My only wish is to be able to get a higher amount but am still …
I love Navia. They are so easy to use! I have a card that works just like a credit card and I have only had to provide documentation a handful of times. And when I have not used the card and submitted for reimbursement instead it is so easy to do; a couple clicks on the computer and you’re done!
Navia has been responsive and helpful when I have had a need to contact them. I appreciate their customer service and using my benefits through their portal is smooth and easy. I can always make changes and adjustments as needed.
I’ve been trying to register my account for a week now and no one is answering the phone or responding to emails. At this point I wish I could cancel this service.
I have taken advantage of flex benefits for over 25 years… not always Navia. I find the benefit is excellent.
The one difficult aspect is not knowing what OTC products are covered. …
This is my first year using Navia. They were great in explaining the service, and also is how best to submit a claim to them. I submitted my claims, following their instructions, and all were paid a little over a week later. I’ve signed up again for the coming year. Wish I would have done this sooner!
I couldn’t be happier with Navia benefit solutions, they credit me for fume memberships and 90% of my massage and chiropractic bills after I submit the receipts up to a specific amount a year. It’s nice to have a company that finally seems …
I have used many different companies for FSA spending over the past 20 years. Navia is by far the easiest company to work with. Their app is easy to navigate and filing claims is a simple 2-3 step process.
Navia helps me stretch out my healthcare expenses over time instead of all at once. I feel less afraid to see a specialist if I know I have money in my account to cover the initial costs. I feel Navia helps me take better care of my family and myself.
My employer’s partnership with Navia is having a clearly positive effect on my health and physical fitness! Further, Navia has been quick to reply when I’ve contacted them with questions and to reimburse for submitted expenses. I’m very glad my employer offers this fantastic benefit!
I love this service, I don’t have to worry if I have the money in my Bank account to pay for Copayment, Hospital stays, and Prescription. With Navia Benefit Solutions it makes it so easy to manage all my Financial Medical needs.
My company uses Navia for our Health Care Spending account. I submit claims through their online portal. I get a very quick turn around with a check coming in less than 2 weeks. Very pleased. And the website is easy and intuitive to use.
Using Navia for our DACA program has been very easy! It’s easy to upload receipts from our Daycare and I always get a response in a couple days. We have had no problems or have had any receipts that haven’t been accepted. You just need …
Not happy that I have to verify my medical bills after using my card. Shouldn’t it be enough that it is accepted at Northside Hospital for payment. Why aren’t all medical bills approved?? Why do some medical bills need verification???
So awesome to have Navia Benefits that encourage health and wellness, whether it’s from going to the gym or picking up a new video game. I turned in a claim for the gym and was able to get reimbursed before my check. Amazing and easy to understand service. Thanks Riot and Navia!
I have a Navia Health Savings Account with my employer. My whole family LOVES it. You receive a debit card to use for copays and out of pocket expenses, and everyone can use it for all of their appointments. The full amount you select at …
I love using Navia to help us navigate our health care costs. I have never had any issues before but this year our money did not get loaded onto our card until several calls. Normally if I have an issue I call and it is resolved quickly …
Extremely difficult to submit a claim. Most of the medical practicians do not provide detailed bills. And even with a detailed bill, claims are rejected. It’s a waste of time to get the money back.
It’s okay……I have only used this benefit for a short time, but my massage visits are not accepted using the card….so I have to submit claims for them…….what a pain!
I have called 3 times regarding getting my card unlocked. I have submitted the EOB for the service in question. I have been told it was the correct EOB and my card would be unlocked. It has NOT been unlocked. I have had to pay out of pocket. I will be calling again tomorrow.
I’ve only had good experiences with Navia. My claims were paid timely with no issues and it was a good plan for me to ensure my medical bills were paid. And I like that I can just use my card like a debit card. I also used my account and …
Really appreciate the ability to use the Navia benefits for my medical co-pays and prescription meds not covered by my insurance,
Do wish we had the option of a Visa or Mastercard. Costco doesn’t take Mastercard and i fill some of my meds at that location
I recently started using Navia Benefits Solutions for my flexible spending account and have found I am able to easily use my Debit Mastercard to pay my co-pays for appointments and prescriptions – even at Costco where they typically only …
I have been participating with Navia for many years now, and I have always gotten such friendly, professional also,trustworthy customer service.
Thank you, Navia team
Cumbersome, clunky and inefficient handling of FSA account. Claims are denied while taking too long to be processed and you cannot see the reason why online, meaning you have to call. Once receipts are submitted online, you cannot access …
I’ve been perfectly happy and satisfied with Navia. I’ve never had an issue to even solve, because there never are issues. A well run company.
Im a bit concerned this year now that you have to go through SEBB. I hope THEY dont cause problems.
Fingers crossed.
They only publish an e-mail address; no phone number. When they replied to my question, they include a comment that they consider the matter closed/resolved. They didn’t answer my original question. In my case, the matter was not …
I got set up quickly with my FSA Benefits prior to my benefits start date of 11/01/2022. I received my FSA card very soon after completing my setup. All is well.
Navia is a great way to save money for your medical bills, I used to have medical bills go into collection but now I have the money that I save paycheck to paycheck on a credit card that I can use at the time of service get no bills at all.
My wife Maria Theresa Viterbo has a $16k reimbursement plan from MGH thru Navia that she can’t access… we called and filled claims but were all denied. The process is very confusing and difficult even when we called by phone it doesn’t help …
Love the ease of using our benefits card and able to access information from the website. Knowing in a few key strokes I can have the information needed for balance, type of items that are covered and when transactions have cleared.
Excellent service. The claims were processed promptly and efficiently. Navia, also helped with allocating my expenses to the correct funds. Thank you Navia!
Easy to use via the website, clear communication on where my claim is and when I will receive my reimbursement. Easy to submit claims. My only issue is the app is not as easy to use.
I wish I started using Navia Benefit Solutions for my FSA sooner. It has worked seamlessly, and my only regret is that I did not request a larger dollar amount for my account.
Once I learned the system, it’s gone well. My agency has high online security, so getting it is now a pain, but that’s not Navia’s fault. Navia is timely at reimbursement–that’s what counts, right?
I’ve been paying COBRA through this system on time every month, and every month, they fail to get my information over to my insurance provider, forcing me to call them and then waiting weeks to get my insurance reinstated. Completely incompetent. Do not recommend.
One of the worst experiences with benifts packages it’s slowly slowly getting figured out and improving. You’re still stuck with cards that you swipe once and then you have to replace because they no longer work. Months of trying to make sure everything is set up correctly but still not there.
Worst company ever! Sould be zero stars. Want a refund! We paid 1700+! For 1 month of cobra ins. To span the gap between jobs. It was never instituted by them/uhc. Been on the phone 6+times for hours each time and have gotten nowhere! …
Wide variety of OTC things your can purchase. Easy to use card. Accepted at various places. I love not having to worry about having money on hand with this card and the availability to order online when needed
Incredibly bad customer service. Hold times each call well over an hour. When I finally reached a human being to see if my wife is eligible for continuing COBRA was asked to be put back on hold. After over an hour and a half on hold she never came back. Can’t wait until we’re both on Medicare to be rid of them.
Most difficult FSA (out of three) in my career history to deal with. I have had issues with their recurring claims, after a long slog and threatening sounding letters from Navia I finally got it figured out and then they sent a duplicate …
FSA does not seem to be beneficial to my needs. Navia specifically did not seem to update timely nor provide easy access to transactions. Just another credit card to keep track of personally and for my company to work with another company …
If I could leave negative stars I would!
I’ve been paying these crooks for 2 months for my Cobra health Insurance yet they never activated my insurance with my insurance provider. I’ve called them …
Navia understands and recognizes providers. Sometime not all billing is understandable but they get it. Some other companies make it difficult and wonder if it was worth it sometimes. Thanks Navia for not overdoing it and it is worth working with you all.
The Navia staff was very patient with me. My doctor’s office apparently had staffing changes, and the person assisting me made errors on the dates of service. Navia staff noted the error, and I was able to finally get the documents corrected.
The administration of my Health FSA through Navia has been very disappointing and frustrating. Very cumbersome overall in comparison to other plan administrators from past positions. …
My insurance was cancelled even though I’d paid and confirmed that they received the payment. It’s now over a month and I’m still trying to get my insurance reinstated. I keep getting confirmation that it’s been done; however, my insurance …
I have dealt with multiple FSA management companies and my experience with Navia has been the best, by far. They process my claims and respond within a week to two weeks. Not once have they disputed a claim or made me repeatedly send receipts for the same doctor and appointment.
This is my 2nd year contributing to my flex account via Navia. I have been able to utilize my card and purchase items easily. I seen the online store also has great products I intend to buy.
Extremely easy to file a claim. I didn’t have the Benny card on me when I was at my oldest son’s orthodontist appointment, so I paid with cash. I took pictures of the receipts and filed them on the app. Less than s week later, there was s check in the mail reimbursing me. Couldn’t be happier!!
Couldn’t be happier to be employed by an org that uses Navia for our FSA administration! Super user-friendly, no hassles, great website. Zero hassle around my purchases, whereas the last FSA org I had to be with required so many emails and scans and phone calls. You’ll be happy you switched to Navia!
I’m always so pleased by the customer service you offer! It seems you handle everything with such proficiency and money instantly appears in my account! Navia takes away my stresses and makes my retirement so much better!
Tim Simpkins
Navia is fairly straight forward and easy to navigate between accounts (FSA, DFSA, etc). Reimbursements when approved and dispersed has a quick turn around time. Only issue I’ve experienced is for denied cases, the feedback is very limited …
I only have one suggestion, make an easier way of providing services paid when followed up by an audit. Sometimes I do not have the itemized receipt, just the payment transaction. …
I am consistently impressed by how helpful the support team is at Navia. Whenever I have a question, it’s very easy to call in and speak to someone within a matter of minutes. For the most part, everyone I’ve spoken to has been …
The idea is very good, but:
1. Card load time limits are very tight. I cannot use the benefits more than month if I didn’t load card in the one small period. I should wait more than month …
Navia is usually very prompt at approving benefits. Seldom do I have to provide documentation. Also, it used to be very difficult to get SISC to reimburse for over the counter treatments even when I provided documentation from the doctor. I do not have that problem with Navia. I am very pleased with Navia.
Fairly easy process and most things are covered. I loved the convenience of having a card to make over the counter purchases. I would have given 5 starts if funds were able to roll over, at least to the next year. I think it’s ridiculous …
I mostly used the Navia Benefit card for co-pays and prescriptions, and it was great. It’s still my money, but it didn’t hurt as much because I have never actually seen that money. And I never had to worry about having enough in my wallet or in my checking account. I like not having to worry.
Can I give zero stars. Customer service is horrible with rude workers who don’t really want to help out with your concerns. I submitted a claim that I had paid out of pocket and wanted the reimbursement direct deposited. It was a major pain …
I initially was happy with Navia until this past year. It’s usually a no brainer easy transaction. Then this year they question about 1/3 of my bills. Which means I have to resend (upload the bill or call the agent and argue why I went …
We have been using Navia as a vendor for our insurance brokerage. Navia leaves much to be desired. We requested they terminate one of our clients in July. We’ve called, we’ve emailed- they keep charging us. If you are considering using …
I loved having access to the Navia card. It was something I didn’t think I’d ever use but I tried it and it was so convenient. I have a lot of doctor appointments and it was so nice to have the card to use for payment. I’ve had to …
User friendly application. I used this application for over 2 years and would always recommend it to others. The workflow within the application is straight forward and easy for new users. The team process claims quickly as well and they deliver on their promise.
The first time I used my new Navia Benefit Solutions was a wonderful experience ,my first purchase was @ Walgreen pharmacy getting my prescription.The minute the pharmacist assistant swipe my new Navia card it went through with no …
This account allows me to not worry about budgeting my out-of-pocket medical expenses. Your staff is very friendly, professional and quick to resolve any issue that arises.
The website is easy to use and very self-explanatory. I did not have to contact anyone live, so I cannot speak to personal interaction, however, the communications with the company were timely and efficient.
It’s very easy to submit a claim and you’re notified right away that it was received. You are kept apprised it the claim status and notified when payment will be made. It takes so little effort to get a claim submitted and paid. Wish all business transactions were so smooth!
Using a Flexible Spending Account is such a good idea and NAVIA makes it super easy. It came with a debit card that I can make my healthcare related purchases with and I have had no issues whatsoever over the last year. I am continuing my FSA this year with NAVIA as well.
My company contracted with Navia to provide Benefit solutions like FSA. LFSA, HSA and COBRA. I loved their website and anytime I had a question or I was unsure about an expense eligibility, they were prompt and quick. …
Very good and fast customer service response.
Great program! Saves you money and very convenient to use.
I used to work at Navia! It is a great place to work! Great people, great vision! Being a CSR really helped the direction for my career. Lots of knowledge and experience to gain at Navia! Glad to see they are continuing on their path to greatness!
Easy to use with my Navia card. The rare requests for additional information are also simple. Navia makes using my flexible spending account a breeze!
Using Navia for my FSA has been incredibly easy. The process for making claims has been so effortless, flawless and completely hassle-free. I highly recommend Navia.
My experience with other FlexPlans in the past has been a challenging experience, but with the services that Navia Benefit Solutions offers, this concept is a thing in the past. The FSA store is an awesome benefit to assist me in ordering …
Great experience and easy access to information in completing my forms.
Navia has a very easy to navigate web application and I also use the mobile app which gives similar easy to view updates on HSA balances, etc.
I’ve been using Navia for my healthcare solutions for years. I have never had a problem. Great company, great service……… it just works.
Website is user friendly/easy to navigate. I’ve had to actually call customer service once or twice and the people I spoke with were friendly and helpful. I’m very happy with Navia.
I would give 0 star for this company. Horrible service or no service at all, the only thing they did is taking your money. This company need to be out of business. Unfortunately, my employer decided to use this company. If you can make decision, please stay away from “navia benefit solutions”.
Navia Benefit Solutions is easy to use and my reimbursments are received via direct deposit in a timely manner. I have had good experiences with the customer service department as well.
I am not very App/computer savvy but feel it was easy to submit claims and check my balance. You can look back at claim dates and amounts, and it always gives you your balance available in your FSA. I had questions once and support was very prompt to respond and help out.
I still have funds on my Navi’s account to spend and am not able to use them at all. I have been denied the use of my remaining balance.
I’m contually glad for my Navia Benefits Solutions account. The benefits of having an account with Navia make managing and budgeting my medical expenses easy. The customer service is professional and friendly.
Navia is the greatest company i have ever been apart of …
Navia Benefit Solutions are reliable and responsive. Their turn around time is fast. If mistakes are made, they’ve been on my end.
I appreciate how this company makes using their benefits card easy to use for my medical expenses. My husband and I have been using the benefits card through Navia Benefit Solutions for about 3 years with no issues. Thank you so much.
I love using Navia, very beneficial for everyone, I do believe it would be amazing if there was more options on items you can claim, like musical instruments, they are therapeutic, stress relieving and considered a hobby. Working out clothing would be nice as well.
They have made it fast and very efficient to make my commute that much easier. Thank you
There is a blessing in having money to go to the doctor or dentist and already have the money saved. Not having to figure out where it will come from. New glasses each year! no problem. Thank you for assisting my in getting my health back on track with the Navia savings card.
Very happy with service except with the last two or three submissions. I received denials but didn’t get a reason. I have no way to contact staff to correct my submission; it’s like try and try again. If I could get a customer service to call, that would be great. Otherwise, Navia is a superior HRA company.
Their phone tree is the worst I have ever seen. When Comcast’s is way better you need to make some huge improvements. How is there ZERO ways to REACH A HUMAN BEING in your phone tree? What a disgrace.
Navia Benefit solutions makes it so easy to see what I have spent on medical throughout the year. …
Never had any issues with them. I have been with them for years.
Navia provides amazing customer service! Every time that I’ve reached out to Navia support via phone, I’ve received accurate information and resolution to my questions and concerns. Best of all my benefit reimbursements are always precise and on time.
Great app/program for benefits. Very easy to use, quick response, and they help identify issues when claims are initially denied. You can then fix the problems, easily resubmit, and get your reimbursement! The only reason I am not giving 5 …
I just called for the 3rd time in almost 3 months asking for my FSA card. They never sent it to me when I signed up and every time I call they tell me it will be here in 7-10 business days. It’s been almost 3 months and no card. They just …
Where do I start? Do NOT use this company. We are currently on Cobra. Navia Solutions took over for our previous company without any introduction or warning. In the mix up, our payment went to the old company instead of the new. We …
I love Navia, it is so easy to use and super convenient!
My employer works with Navia Benefits Solutions. I have an HSA debit card that I can use for co-pays at my doctor’s office as well as many other places. Navia is very user friendly, I’ve participated in another companies plan that was not as user friendly. Great partnership!
I very much like using Navia Benefits Solutions to administer my FSA account. It makes it very easy for me to pay my copays and miscellaneous medical supplies not covered by my Health Insurance.
I’ve used a couple of FSA plans and Navia is very simple and clear. They’re proactive in adding features that make it easy to submit claims and documentation. Their site and app allow you to do what you came to do quickly without a lot of extra clicking to navigate or jump through hoops.
Great, easy to use website, FSA clarity, prompt direct deposit ~ all good!
Navia is very responsive to my reimbursement claims. Their website is fairly user-friendly and easy to navigate. And, their staff is thorough but efficient in reviewing claims and/or answering questions.
Each time I have had to place a call to Navia or send in documentation they have been very professional and friendly. They are there to assist and provide so many tools online that are easy to use that getting questions answered is easy and …
I have had nothing but great reviews to say about the customer service that Navia has provided for me. They have always been available to provide me information I needed about my account, that day, within minutes of me calling. Even …
Navia is always fast when responding and also very user friendly. I am glad i am able to use Navia for anything on the FSA store with no hassle.
I have an FSA account with Navia Benefit Solutions. I opted for their debit card, to keep things straight record wise, and because it is so simple to use. The one and only time I needed to call in to a representative, which was an address …
Navia replaced a previous vendor my employer was using, and the difference is night & day! Its so easy to work with Navia and they recognize obvious medical expenses. The previous vendor would make you provide receipts for prescriptions! Love this company!!
Navia Benefits handles the FSA contract for the state of RI, where I work. They do a reasonable job handling it. Most everything is done via the website and I usually don’t have trouble with things like uploading documents. I can use the …
Vanessa works very hard to help me with problems with my claims. I appreciate having someone to contact directly when I have an issue. She is very efficient and courteous and a pleasure to deal with.
Easy to submit receipts and get reimbursed for FSA expenses. Received notifications about process along the way. Would recommend to others.
This is an amazing benefit. Being able to help me get on the right health track is amazing. I’m so grateful for this.
I love having money put aside for medical expenses during the year.
Great customer service whenever you need to call about anything. So far, I’ve saved quite a bit of money using them for my daycare and employer. I like the options to log in online and check my balances easily. Also the automated payments really makes my life easier!
This is a great benefit. Although, we wish we could add more funds to our card, especially for people with chronic health issues, like my wife. The funds are always used by August leaving the rest of the year paid out of pocket. We would …
Ease of doing business makes submitting claims to Navia a quick and straightforward process. And I’ve never had to wait long for a claim to be processed. I can’t recommend Navia Benefit Solutions enough.
I have been using Navia Benefit Solutions for just about a year. Whenever I have had an issue or question, they were quick to respond and have treated me with so much professionalism, care and concern. Their website is very user-friendly as well.
Having Navia benefits makes life so much easier. Great way to pay deductibles, purchase prescriptions and other unexpected medical expenses at your fingertips. Website is easy to use and customer service is superb. Then you Navia
I have been using my Navia card for 3 years now and it never failed me to stop loving and appreciating it! I’ve even tried using it at a regular grocery store to buy over-the-counter medicine for me and my family. It went well just like an …
Navigating the app and sending information in was fairly straight forward. Waiting for approval took longer than expected, and so far I have not seen my checks in the mail ( they were sent 8-9 days ago according to the app ).
Customer service is very helpful. However, haven’t need to call as it is straightforward to make a claim online or use the debit card. I have used this company for years with zero issues. Highly recommend!
Healthcare and Childcare FSA reimbursements are quick and easy, whether using the FSA debit card (in which case there is no need to submit paperwork), or uploading receipts to the Navia website. It’s also easy to review the status of claims. Navia does a great job.
I submitted my claims online and was notified when to expect payment. I received payment on the expected due date. Navia has made it a wonderful and easy experience to work with them. Keep up the good work.
Personally, I have been relatively healthy recently so I have not used the benefit that Navia provides but I feel secure knowing that the money is always there, in case I need it. It is always handy using the debit card for OTC purchases.
Quick and easy to maneuver! Response are quick. Highly recommended.
Navia Benefits Solution does a great job of managing our FSA benefit. They are responsive and professional. Looking forward to continued service.
Navia is awesome esp. the app. But by far the best part is the service – the employees there go out of there way to help especially Mr. Ahmad, but everyone there. If all things worked as well as Navia the world would be a better place. Discover for yourself.
Caleb has been a big help in directing me to the proper screens for the Employer side. I implement both Payroll and Annual Contributions for the Health Savings Plans for our employees. Caleb has great customer service skills and patient with customers.
Our company switched to Navia in September of 2021. I made a claim on November 17 2021 that was approved on November 24 2021. They have yet to settle it. I have called and emailed several times about this. I am not impressed with their customer service.
Easy to navigate and very efficient. Gives me a better understanding of what to expect and how to stay ahead of my planning.
Every time that I have called Navia for assistance someone was always willing to walk me through what I needed to do in order to take care of using my funds from my account. I would not have been able to take care of the matter if not for the helpful customer service personnel.
Navia has great customer service and is extremely user friendly!
This company is awesome, never had problems with my benefit card.
all my transactions have been accept. I am able to shop for medical equipment, no worries. they even have a store that i can order stuff in if i cant find it somewhere else.
It started off good, I had to pay out of pocket for a surgery last Friday because either Navia or my employer hasn’t posted any money,?which should be going to my account weekly since August 27th. My employer said to contact Navia and Navia said it’s my employer’s issue so right now I’m not happy.
Navia is our Section 125 provider through my employer. I love working with them. Navia employees are upbeat, professional and efficient. I have been enrolled in their program for years now and I always get excellent service. If your …
Great coverage, easy user interface, excellent customer service.
I hope this review will be a bit more helpful than others and will try to be as factual as possible with it, to provide accurate information more than opinion. …
This Benefit has been VERY easy to use. I have been using it for a couple years now and I have not had any issues. …
It is great to be able to charge on a card provided by Navia for medical services and prescriptions. And, it is easy to apply for reimbursement for purchases of approved medicines when charges to the Navia charge card cannot be use. Great benefit.
I like the fact that I am in control of this but that it saves on taxes.
My husband ended up with a life-threatening illness that landed him in the hospital. I was able to spread my payments for the hospital and it comes right out of my Navia account.
We have been with Navia Benefit Solutions for over 3 years. The team that we work with is Amazing. Jackie and Andrea – THE BEST!! Response time, attention to detail and explanation of any changes to Rules/Regulations is spot on. I would …
Easy way to track your transit expenses along with parking as well
Navia is extremely easy to use and keep track of my account.
I am very grateful for Navia who handle my flexible spending account (FSA). They simplify my life. I don’t have to worry about whether I have money to pay the doctor or get prescriptions. The money is there and available on an easy to use …
Navia has provided an opportunity to utilize pre-taxed medical. I am always secure in the process of utilizing a card or itemizing a receipt. Any differences are easily communicated and understood. I am very happy with the process of my plan.
Navia has been great to work with! It is easy to understand and use my Flexible Savings Account to cover medical expenses through the year. I also appreciate that they cover some items that my insurance won’t. I would (and do) recommend this service to colleagues!
I have used their services for a few years now. I appreciate the way they process requests and only ask for verification when the amount is larger or there is a question about copay. They are quick to respond when you submit information …
I love having the Navia flex spending. Navia makes it easy to budget my medical care spending. The allotted funds go into my account each month, so I don’t even notice it. Also being tax free helps stretch your dollar.
The Navia Benefit Solution for my medical was excellent. They responded quickly, and didn’t require a extra documentation for me to gather. Their website is easy to use and informative. I would recommend their service. I have used others, and this is by far, the best.
I’ve used Navia Benefits services to manage my flexible spending accounts over the years. As a single mom, they have been great about handling all childcare-related services when my kid was eligible and always have been great with the …
Services provided were exceptional. I uploaded my expense verification, as requested, and called Navia to verify receipt. The associate was very professional, and reviewed and confirmed receipt and acceptance of the documentation while I was on the phone. Navia benefits solutions has been very beneficial to me over the years.
Navia is amazing! Their customer service is quick, friendly, and helpful. It is SO convenient to use. Their website is easy to navigate and they have an app available too. Unlike other FSA providers in the past, I don’t need to upload a …
This is a great option to assist in paying for medical benefits. The process is easy and the using the Navia Debit Card is accepted by Doctors, Pharmacy and other health care providers. The website is easy to navigate and see exactly what …
There was a question about the use of my card. It was very easy to obtain the information needed, upload it and ensure it was appropriate use. When I had a question, customer service was helpful, friendly and easy to reach. Reimbursement on something, if needed, is quick and easy!
The website has a friendly feel. Even though the legal stuff isn’t always clear, if I ever have questions about what the processes are or what certain things mean, there is always someone to readily answer the phone and answer any questions and help with navigating. I love knowing I can call and have everything clarified quickly.
My last transaction with Navia Solutions seemed a little clumsy. I received a denial notification for a crown replacement at Lakebrink Dental and when I went to Navia Solution’s online, there was no denial?
Navia makes having a flex spending account so easy. I’ve used other companies in the past that make is so difficult with massive red tape. Navia also has great customer service. They always respond to my email same day and you get a really nice, real person when you call.
Our Navia Benefits account has shown a good balance of ease of use combined with due diligence in validating claims. Any questions have been quickly resolved either online or with a quick phone call.
My employer has been providing Navia benefit as Flex/HSA provider and I have used Navia benefit account for more than 3 years in row. Their system is simple to use, easy to understand, and you can upload all required claim docs via online. Service rep is also quite responsive.
Navia has been great for my FSA needs. Super easy to set up an account and I am able to use it for most of my medical needs.
Easy to use, user friendly to enter in a Claim! Love it!
Navia Benefits Solutions has been very responsive in helping me keep track of my Flexible Spending Account. The FSA Debit Card is a handy resource to have. Thank you Navia, for always answering the phone when I have questions, and for providing me with “real time” accuracy on my FSA balance.
Navia has a very easy to use, customer interface. Between the FAQs and support, any questions I had were always answered. It’s easy to track what I’ve put on my card, to see my current balance, and plan ahead. I appreciate a service like this as it makes my life easier. Thank you Navia!
Fairly easy to use program. Reimbursements are fairly quick too. Answers questions and doubts about a program I’m in. Great customer service. Love there ease of using a debit card for medical expenses.
Very easy to submit and use their forms online. Very speedy in responses
This is the best Flex Spending company that I have worked with. They pick up the phone timely, provide great customer service and resolve your issues. …
I Love Navia it helps me and my Family with out-of-pockets cost for medical expense like Prescriptions, First Aid, Feminine Products for that time of the month and etc. I REALLY APPRECIATE my job for getting this FSA Spending account for us. Thank you Navia as my job would say “You Rock and Care Like A Mother”!!!
This is the best and easiest way to help with co-pays and medical costs throughout the year.
I have been participating for almost a decade. The website is easy and I love the benefits card. When I do need assistance, the customer service is great and they are always helpful. I love having the money up front so I can use it at the …
Very happy with Navia! A great benefit and so easy to use for any medical bills after insurance pays. I like the convenience of the “debit card” they give you. It’s easy to check your balance on their website, too.
Navia is easy to work with compared to the previous Health Savings account administrator we had where I work. They were CONSTANTLY asking for substantiation on virtually every transaction. Navia is much more common-sense and only asks …
It was time to buy some material for my CPAP machine. I entered the payment information and as soon as I hit submit I noticed I used my debit card!! I immediately called and spoke with a Navia representative and was told no problem show …
I love Navia. The fact that I they take some little money from my check every month and have the funds available for any co-pay or even pharmacy purchase makes it very, very convenient.
I have been very happy with Navia Benefit Solutions. When someone in my family or I go to the dentist I am able to use the money in this system to pay my bill. It is so nice to have that money available, and not have to pay a big bill! I will continue to use this system and highly recommend it!!
Navia has been professional and responsive every time I have interacted with them. Staff have been easy to work with and helpful on the phone. The website is easy to navigate, and I have not had any customer service issues. They fixed …
Excellent service over the phone and digital/online services. I was able to submit a claim on my phone and had a response the next day. I received my reimbursement for vision services in a timely manner.
Very nice staff – helped me understand the swipe needs perfectly!
By far the worst fsa company.
Every company loads you yearly benefits to your account all at once,not navia.
They only add $100 a month.anytime you go to the doctor it’s more then $100. …
Navia benefits is easy and convenient to use. I really like this benefit.
I love my FLEX spending account with Navia. They send me a debit card to use with my providers, and when they require documentation I can submit it easily online. I’ve never had any trouble spending down at the end of the year if needed…I just buy some readers, shoe inserts. Love having it “covered” when major expenses come up.
I have had a great experience with Navia for my Health Savings Account. They provided me with a credit card that I can use to pay for all co-pays. It is easy to electronically submit receipts for purchases of health care devices and they are quick to provide reimbursement. I really appreciate they service that they provide.
I use my Navia Benefits flexible spending for all of my medical, dental and vision needs and I never have any issues. I love their website because it’s so easy to navigate through and very user friendly. Their customer service is always …
They make it very convenient and easy to use FSA money.
Navia Benefits has been the best way to purchase medical prescriptions.
Navia’s Member Portal is very intuitive and easy to use; Submitting Claims is so easy and self explanatory. Claims are processed timely and decisioned quickly. Thank you, Navia!
Navia makes it easy to want to enroll, managing my account is easy and using the debits cards is simple. The web site is so easy to use making the process of checking balance, activity or submitting receipts & payments quick.
I LOVE NAVIA. They make accessing my parking, daycare and medical expenses a BREEZE compared to previous programs where I’ve had to seek reimbursements and gather paperwork. It is truly one of the best perks of my employment.
My workplace uses Navia Benefit Solutions to manage their employee FSA accounts. Being able to submit claims online makes the process simple. You can submit multiple claims at the same time simplifying the process even more. They email …
I am very pleased with the customer service experience with the company. Knowledgeable representatives to get back with me quickly with any questions or concerns I may have.
The instructions said I did not have to activate my card. I tried to use it, and it did not work. I called customer service who said they activated the card. I had to get another prescription, and it did not work again.
With the issues encountered in previous provider Navia is a breath of fresh air. Every time i have a problem I can call and get personal assistance and solutions on what steps to take. I find the online services to easily navigated. I feel they really want to help.
I utilize the Navia Benefit Solutions App on a regular basis. I am able to track my medical benefits for each visit prior to paying the co-pay to assure that I stay within the limitations of my Health Savings Account balance. Navia Benefit …
I like using Navia, because I like getting money back that I have paid out. Although the “forms” can be awkward to use and I do not think that they totally conform to how I think. I message to get through them, but I think they could be …
Irritated with this company…I have money in this accoubt but because im no longer with company i can not receive it with out claiming it and with that they denied half my claim. Its my money.
The website is very complex and not easy to use. It’s hard to see payment confirmation right away and I need to wait 2 days to see it on the report! The payment history report is very sensitive on the dates and keeps changing the the …
I couldn’t be happier with the service I have been provided by Navia Benefit Solutions. It’s always easy to use the card for payments and reimbursements are always fast and easy. My only regret is not maxing out my contributions this year. ~A
Processing reimbursements in Navia is great. The only thing I wish is that it was possible to view details of prior submissions. I to appreciate that it is so easy to determine how much I have left to claim.
I think Navia Benefit is a very good card to have with your employer. It helps pays for eyewear, prescriptions, and any other medical expenses. I love that I get to earn money for going to the Doctor and that my employer believes in keeping their employees healthy!
Navia has failed to add my daughter to my medical coverage after she was born. It’s been 3 months of me contacting Navia trying to get them to add her to my coverage and she is still not added. I have spoken with Jenifer Olson, Shelley …
What a horrible company. I’ve paid an outrageous fee for my cobra, $1,000 for one person per month and they will not call me back or respond to my e-mails. I am not able to log into the account I set up, “you do not have an active …
The few times that I have had to work with Navia, the customer service reps have been phenomenal! They are professional, polite, and willing to work with you to get your issues resolved. I would recommend them to anyone.
It’s helpful there is an app in addition to the website. It’s been easy to use the card for co-pays and the FSA store. I was able to check what services are qualified expenses and to enroll for payroll deduction, all from the app.
It helps off setting funds so that I don’t have to use my post IRS taxed income
I like this program because t helps to use extra medical expenses not paid by the Insurance & good for tax exempt. I like FSA store because I can buy some items I need by using Navia credit card even though I did not buy a lot.
It’s easy & convenient to use.
The customer service and the website were both very helpful and easy to use.
Never have any issues with these guys, they even know when I use my FSA card for OTC items and thought for sure they’d want a copy of the receipt but they’ve got their stuff together (still keep the receipts tho)!! Even requesting …
I have used Navia for two years now and I have not had one issue using it. The debit card makes it super easy when paying co-pays. I have also submitted a few claims outside of using the debit card with no problems. The online website is easy to navigate and use. Highly recommend.
Every time I have needed assistance they have answered almost immediately. They made common transactions simple to complete and streamlined and were able to assist within the day for more once in a lifetime actions (changing name due to …
It is easy to upload documentation on Navia to file claims, and I receive my reimbursements quickly. I have saved thousands of dollars with my Health and Day Care Flexible Spending Accounts over the years. Highly recommend.
Navia Benefit Solution has never been so easy to use. Thank you for making one thing in our lives easy!!!!!
Navia is very easy to use, and the Customer Service Team is stellar!
Terrible UI / never know when my expenses are coming. Their default is to send cheques (what are we? In the 1900s?)
I love the Navia Benefits card and the customer service provided by their staff. The reimbursement process is done online, and after all the claims are uploaded, it takes only 7-10 days to receive the payment by mail.
Excellent service.
send in the bill check to see if approved get paid easy every time no hassle
Now on my 4th year of retirement, this is my second year with NAVIA. NAVIA is much more user-friendly than my company’s previous HSA administrator. It would take so much time to gather, create the form and upload all the documents …
My experience using Navia Benefit Solutions has been extremely positive. The process of using my flex spending card to pay for medical expenses is seamless and easy, as everything is automatically documented and calculated electronically. …
I have had a few employers in the past that used different benefit platforms. Navia is my favorite by far – easy to navigate, reasonable documentation requirements and a quick reimbursement process.
Navia Benefits has an easy to use online platform where I can see my balances, account information and all of FSA information. I called to have an account correction and was able to talk to a live representative right away. The customer …
I am using Navia Benefit solutions from 3 years and it’s super awesome. It has very intuitive user interface. You can view all your benefits at one place. It also provides 2 factor authentication, which make you feel safer in terms of …
The app meets all the needs you will ever have. I find that using it speeds up the claims process.
I could not get through on the phone and you do not answer emails. My first year with you and I hope it gets a lot better.
I love being able to get my medical needs with my Navia benefits card! It comes really fast, no standing in line at a pharmacy and I can find just about everything my family and I need you.
Very easy to use and navigate the site. Payments are processed and deposited quickly
It’s been so easy using Navia solutions to get reimbursed for my day care expenses through my day care FSA. Truly, they have all the info online, it’s easy to track everything and I’ve never needed an agent to troubleshoot anything. I’m now signing up to health care FSA because I know Navia will have my back as well. Thanks team!
They denied a claim even though it was made within the time given for claims. When I tried to request for them to review it, they were very nasty.
Their customer service is terrible.
Everything was so easy. The Navia Benefits covered a lot more than I expected and so easy to use I love my Navia Benefits Card. It has helped me out on so many things. My only wish is to be able to get a higher amount but am still …
I love Navia. They are so easy to use! I have a card that works just like a credit card and I have only had to provide documentation a handful of times. And when I have not used the card and submitted for reimbursement instead it is so easy to do; a couple clicks on the computer and you’re done!
Navia has been responsive and helpful when I have had a need to contact them. I appreciate their customer service and using my benefits through their portal is smooth and easy. I can always make changes and adjustments as needed.
I’ve been trying to register my account for a week now and no one is answering the phone or responding to emails. At this point I wish I could cancel this service.
I have taken advantage of flex benefits for over 25 years… not always Navia. I find the benefit is excellent.
The one difficult aspect is not knowing what OTC products are covered. …
This is my first year using Navia. They were great in explaining the service, and also is how best to submit a claim to them. I submitted my claims, following their instructions, and all were paid a little over a week later. I’ve signed up again for the coming year. Wish I would have done this sooner!
I couldn’t be happier with Navia benefit solutions, they credit me for fume memberships and 90% of my massage and chiropractic bills after I submit the receipts up to a specific amount a year. It’s nice to have a company that finally seems …
I have used many different companies for FSA spending over the past 20 years. Navia is by far the easiest company to work with. Their app is easy to navigate and filing claims is a simple 2-3 step process.
Very easy to navigate Navia Benefit services online and an excellent and quick response from the Navia agent over phone.
Navia helps me stretch out my healthcare expenses over time instead of all at once. I feel less afraid to see a specialist if I know I have money in my account to cover the initial costs. I feel Navia helps me take better care of my family and myself.
My employer’s partnership with Navia is having a clearly positive effect on my health and physical fitness! Further, Navia has been quick to reply when I’ve contacted them with questions and to reimburse for submitted expenses. I’m very glad my employer offers this fantastic benefit!
Very helpful staff and always so knowledgeable.
Have had them for several years and my FSA money is so easy to use with a card.
I love this service, I don’t have to worry if I have the money in my Bank account to pay for Copayment, Hospital stays, and Prescription. With Navia Benefit Solutions it makes it so easy to manage all my Financial Medical needs.
Navin App UI is self explanatory and user friendly. Also well accessible.
I have used Navia FSA for years and never had a problem.
My company uses Navia for our Health Care Spending account. I submit claims through their online portal. I get a very quick turn around with a check coming in less than 2 weeks. Very pleased. And the website is easy and intuitive to use.
The FSA thru Navia is a vital tool for our total wellness by being ready when we need it.
Their debit cards never work when you need them to. They charge crazy high fees on FSAs and HSAs. Ridiculous joke of a company.
Using Navia for our DACA program has been very easy! It’s easy to upload receipts from our Daycare and I always get a response in a couple days. We have had no problems or have had any receipts that haven’t been accepted. You just need …
Navia benefits program has been very helpful for me through out the years.when going to appiintments.
Navia is easy to use and very clear with information that pertains to me and my family.
Easy way to use your FSA account. Nice dashboard to submit claims make it very convenient to use.
Not happy that I have to verify my medical bills after using my card. Shouldn’t it be enough that it is accepted at Northside Hospital for payment. Why aren’t all medical bills approved?? Why do some medical bills need verification???
Very easy to manage your FSA claims, distributions and balances…. Thanks Navia!
Best HRA service provider in the game. Great customer service, fair market service cost. Highly recommended by 8 plus yr member of their services.
So awesome to have Navia Benefits that encourage health and wellness, whether it’s from going to the gym or picking up a new video game. I turned in a claim for the gym and was able to get reimbursed before my check. Amazing and easy to understand service. Thanks Riot and Navia!
Excellent customer service, love the ease and functionality of the website, no issues. Hated Workterra which my former company used.
Having the Navia Benefits FSA has been so helpful and important for me. Especially, when a medical emergency arrives.
The app is very easy to use. There are a lot of perks and benefits that are available regularly.
I have a Navia Health Savings Account with my employer. My whole family LOVES it. You receive a debit card to use for copays and out of pocket expenses, and everyone can use it for all of their appointments. The full amount you select at …
I love using Navia to help us navigate our health care costs. I have never had any issues before but this year our money did not get loaded onto our card until several calls. Normally if I have an issue I call and it is resolved quickly …
I have received great customer service throughout my five years with Navia
Extremely difficult to submit a claim. Most of the medical practicians do not provide detailed bills. And even with a detailed bill, claims are rejected. It’s a waste of time to get the money back.
My Navia card makes getting medical issues taken care of so much easier. I don’t have to worry about my co-pays or being able to afford medicine.
It’s okay……I have only used this benefit for a short time, but my massage visits are not accepted using the card….so I have to submit claims for them…….what a pain!
I did not have any issues in FY2022. All my transactions were tracked correctly and my account was correct. Thank you
I have called 3 times regarding getting my card unlocked. I have submitted the EOB for the service in question. I have been told it was the correct EOB and my card would be unlocked. It has NOT been unlocked. I have had to pay out of pocket. I will be calling again tomorrow.
I’ve only had good experiences with Navia. My claims were paid timely with no issues and it was a good plan for me to ensure my medical bills were paid. And I like that I can just use my card like a debit card. I also used my account and …
Easy site to navigate, quick response turn around, payment is added to account within days. Love it!
Really appreciate the ability to use the Navia benefits for my medical co-pays and prescription meds not covered by my insurance,
Do wish we had the option of a Visa or Mastercard. Costco doesn’t take Mastercard and i fill some of my meds at that location
Works great, and with the online access I can see exactly how much I have left on the card, and plan to spend accordingly.
I recently started using Navia Benefits Solutions for my flexible spending account and have found I am able to easily use my Debit Mastercard to pay my co-pays for appointments and prescriptions – even at Costco where they typically only …
I have been participating with Navia for many years now, and I have always gotten such friendly, professional also,trustworthy customer service.
Thank you, Navia team
Cumbersome, clunky and inefficient handling of FSA account. Claims are denied while taking too long to be processed and you cannot see the reason why online, meaning you have to call. Once receipts are submitted online, you cannot access …
I like having funds available for out of pocket medical expenses that also increases savings on income taxes. Navia is a great benefit.
I’ve been perfectly happy and satisfied with Navia. I’ve never had an issue to even solve, because there never are issues. A well run company.
Im a bit concerned this year now that you have to go through SEBB. I hope THEY dont cause problems.
Fingers crossed.
They only publish an e-mail address; no phone number. When they replied to my question, they include a comment that they consider the matter closed/resolved. They didn’t answer my original question. In my case, the matter was not …
I got set up quickly with my FSA Benefits prior to my benefits start date of 11/01/2022. I received my FSA card very soon after completing my setup. All is well.
Navia is a great way to save money for your medical bills, I used to have medical bills go into collection but now I have the money that I save paycheck to paycheck on a credit card that I can use at the time of service get no bills at all.
My wife Maria Theresa Viterbo has a $16k reimbursement plan from MGH thru Navia that she can’t access… we called and filled claims but were all denied. The process is very confusing and difficult even when we called by phone it doesn’t help …
I have been using Navia for a few years now at work – so easy to navigate and submit claims! Totally recommend!
Love the ease of using our benefits card and able to access information from the website. Knowing in a few key strokes I can have the information needed for balance, type of items that are covered and when transactions have cleared.
Excellent service. The claims were processed promptly and efficiently. Navia, also helped with allocating my expenses to the correct funds. Thank you Navia!
Easy to use via the website, clear communication on where my claim is and when I will receive my reimbursement. Easy to submit claims. My only issue is the app is not as easy to use.
I wish I started using Navia Benefit Solutions for my FSA sooner. It has worked seamlessly, and my only regret is that I did not request a larger dollar amount for my account.
Once I learned the system, it’s gone well. My agency has high online security, so getting it is now a pain, but that’s not Navia’s fault. Navia is timely at reimbursement–that’s what counts, right?
I’ve been paying COBRA through this system on time every month, and every month, they fail to get my information over to my insurance provider, forcing me to call them and then waiting weeks to get my insurance reinstated. Completely incompetent. Do not recommend.
It’s easy to file claim at Navia online. They are also sending updates on the status of the claim. Highly recommend to use it.
One of the worst experiences with benifts packages it’s slowly slowly getting figured out and improving. You’re still stuck with cards that you swipe once and then you have to replace because they no longer work. Months of trying to make sure everything is set up correctly but still not there.
Worst company ever! Sould be zero stars. Want a refund! We paid 1700+! For 1 month of cobra ins. To span the gap between jobs. It was never instituted by them/uhc. Been on the phone 6+times for hours each time and have gotten nowhere! …
As long as I can get my receipts in the acceptable format, using Navia has been great. Using the provided debit card is even easier.
Wide variety of OTC things your can purchase. Easy to use card. Accepted at various places. I love not having to worry about having money on hand with this card and the availability to order online when needed
Incredibly bad customer service. Hold times each call well over an hour. When I finally reached a human being to see if my wife is eligible for continuing COBRA was asked to be put back on hold. After over an hour and a half on hold she never came back. Can’t wait until we’re both on Medicare to be rid of them.
Most difficult FSA (out of three) in my career history to deal with. I have had issues with their recurring claims, after a long slog and threatening sounding letters from Navia I finally got it figured out and then they sent a duplicate …
FSA does not seem to be beneficial to my needs. Navia specifically did not seem to update timely nor provide easy access to transactions. Just another credit card to keep track of personally and for my company to work with another company …
If I could leave negative stars I would!
I’ve been paying these crooks for 2 months for my Cobra health Insurance yet they never activated my insurance with my insurance provider. I’ve called them …
Navia understands and recognizes providers. Sometime not all billing is understandable but they get it. Some other companies make it difficult and wonder if it was worth it sometimes. Thanks Navia for not overdoing it and it is worth working with you all.
The Navia staff was very patient with me. My doctor’s office apparently had staffing changes, and the person assisting me made errors on the dates of service. Navia staff noted the error, and I was able to finally get the documents corrected.
The administration of my Health FSA through Navia has been very disappointing and frustrating. Very cumbersome overall in comparison to other plan administrators from past positions. …
My insurance was cancelled even though I’d paid and confirmed that they received the payment. It’s now over a month and I’m still trying to get my insurance reinstated. I keep getting confirmation that it’s been done; however, my insurance …
I have dealt with multiple FSA management companies and my experience with Navia has been the best, by far. They process my claims and respond within a week to two weeks. Not once have they disputed a claim or made me repeatedly send receipts for the same doctor and appointment.
This is my 2nd year contributing to my flex account via Navia. I have been able to utilize my card and purchase items easily. I seen the online store also has great products I intend to buy.
Extremely easy to file a claim. I didn’t have the Benny card on me when I was at my oldest son’s orthodontist appointment, so I paid with cash. I took pictures of the receipts and filed them on the app. Less than s week later, there was s check in the mail reimbursing me. Couldn’t be happier!!
Couldn’t be happier to be employed by an org that uses Navia for our FSA administration! Super user-friendly, no hassles, great website. Zero hassle around my purchases, whereas the last FSA org I had to be with required so many emails and scans and phone calls. You’ll be happy you switched to Navia!
I’m always so pleased by the customer service you offer! It seems you handle everything with such proficiency and money instantly appears in my account! Navia takes away my stresses and makes my retirement so much better!
Tim Simpkins
Navia is fairly straight forward and easy to navigate between accounts (FSA, DFSA, etc). Reimbursements when approved and dispersed has a quick turn around time. Only issue I’ve experienced is for denied cases, the feedback is very limited …
I only have one suggestion, make an easier way of providing services paid when followed up by an audit. Sometimes I do not have the itemized receipt, just the payment transaction. …
I am consistently impressed by how helpful the support team is at Navia. Whenever I have a question, it’s very easy to call in and speak to someone within a matter of minutes. For the most part, everyone I’ve spoken to has been …
The idea is very good, but:
1. Card load time limits are very tight. I cannot use the benefits more than month if I didn’t load card in the one small period. I should wait more than month …
Navia is usually very prompt at approving benefits. Seldom do I have to provide documentation. Also, it used to be very difficult to get SISC to reimburse for over the counter treatments even when I provided documentation from the doctor. I do not have that problem with Navia. I am very pleased with Navia.
Fairly easy process and most things are covered. I loved the convenience of having a card to make over the counter purchases. I would have given 5 starts if funds were able to roll over, at least to the next year. I think it’s ridiculous …
I mostly used the Navia Benefit card for co-pays and prescriptions, and it was great. It’s still my money, but it didn’t hurt as much because I have never actually seen that money. And I never had to worry about having enough in my wallet or in my checking account. I like not having to worry.
Can I give zero stars. Customer service is horrible with rude workers who don’t really want to help out with your concerns. I submitted a claim that I had paid out of pocket and wanted the reimbursement direct deposited. It was a major pain …
I initially was happy with Navia until this past year. It’s usually a no brainer easy transaction. Then this year they question about 1/3 of my bills. Which means I have to resend (upload the bill or call the agent and argue why I went …
We have been using Navia as a vendor for our insurance brokerage. Navia leaves much to be desired. We requested they terminate one of our clients in July. We’ve called, we’ve emailed- they keep charging us. If you are considering using …
I loved having access to the Navia card. It was something I didn’t think I’d ever use but I tried it and it was so convenient. I have a lot of doctor appointments and it was so nice to have the card to use for payment. I’ve had to …