Severely disappointed! I thought they were good, but it turns out that they are totally unhelpful and dishonest people. I can’t wait to get away from them!
Horrible customer service. Drafted money out of my account for someone else’s and didn’t even tell me and the supervisor Mr Siler no at the Vienna, VA headquarters was the rudest person ever to deal with
Never in the history of being a navy federal member, have ive been treated in the manner I was today, being told by a supervisor that this is how we treat our members with no help what so ever. Thanks navy federal!
the At me never can take deposits on weekend and holidays I’ve inquired ABOUT it thier thing is that They are full but I know it a cost saving thing they don’t have maintenance service after hours because they have the maker of the atm a …
The one of the tellers at this bank needs to be fired. Horrible attitude with a demeanor as if she herself owned the entire bank. Worst service I’ve ever seen.
Not sure what one could do about the weather🤔.. or how the bank itself is causing the parking lot to be “windy”, but I have to tell you that in have visited the location twice…. …
Its a credit union bank that is suppose to be better than other banks…. unfortunately that is not the case here. Its a good place if you are in the area to have an account with just for convenience. Thats it.
I appreciate the high level of customer service I have always received from Navy Federal. They have personal relationships with their members that is underappreciated and needed more than ever.
Could not find the branch when I got to the building. The sign points to the parking garage but there is no further directions as to where the branch is located on site. …
Main branch and HQ of strong credit union. Good service and rates. Good place to work (HQ). Need to have military or notary background (yourself or household) to join.
I visited the branch to take out some cash for a vacation overseas. Jackie helped me and she was very kind and informative. She even reminded me to do a couple of things like put notice on my accounts since I would be traveling.
From One Bad Bank to Another. This company was so easy to sign up the first time. However, signing up a relative is the most difficult time consuming, hateful process. Already, I got a bad impression of this bank, however, the bank we are leaving is just as Bad.
I’ve had NFCU for over 18 years and they are the best bank ever. As they have grown, so have their services. I remember when you had to call during certain hours to get service – but that was before the internet.. Also.. the person that …
Everytime I call this establishment they’re very rude and not helpful. I recently had an unauthorized charge to my credit card, which I disputed twice now. Everytime I call them it ends with me mad, after they aggravate me to the point of …
My husband and I have been members of NFCU for 30 years. We are in the process of closing all our accounts and refinancing our home because of the NFCU mortgage department. Over the past few years, I had to call NFCU each year and make sure …
I been a member for a while and yes they are terrible now, don’t care about the members. Money is the mission now. They act just like a bank no perks or anything, they hold money longer than any other bank i know. To many negative remarks new leaders driving them into a dark hole. Run Fast!
This is a former employee review. This company does not care about you, they care more for the PIP plan and shedding weight for others to get a better bonus. Please be really careful as they back only the large accounts with-in the …
I was on the phone with go rewards employee Aniyah. Earlier that week I had spoken to an employee to help with my points and was informed to call back. I called back today, Wednesday, and Aniyah was absolutely no help. She refused to help me and offers terrible customer service.
We have been members for over 35 years. Since joining, their service has degraded while costs for checks etc have risen. Now we have a pandemic and there is no way to actually speak to a rep (they simple hang-up) AND the only way to check …
Do not waist your time applying for a mortgage here. After over 10 years of being a member, I applied for a mortgage with them. With excellent credit and income I found myself in a situation where I was almost being judged for buying a …
I am not a member. Someone on my job found my check and forged my signature and cashed it thru e-deposite. My job ran the check down and found that it went through NFCU. I spoke to a customer service agent and hung up after being on hold for 45 min.
Go rewards rep Aniyah screwed over my wife and I. Highly don’t recommend the card. We asked to be transferred but she was pretty rude about it seeming that she’s the highest person up according to her. You’d think they’d have someone who is a little bit nicer working to help people.
I have been a member since 1967, yes 1967, and I am running as fast as I can to get away from this bloated monster that left the members, read “owners”, in the dirt years ago. Over paid officers, dismal rates to savers, horrible customer …
Seriously a crooked business. I was hospitalized 7 years ago and navy Federal was not my primary account and the account closed. No letter, not listed on chex system, no idea it closed in the negative. Many years later I open a personal …
After being with this bank for several years I am closing all accounts. I am tired of inaccurate information and recieving fees for a check that is being returned by Navy Federal. A check I have deposited before with no issues. You call in …
I was happy with Navy Federal until today. I had to talk to 10 people today about a transaction I was told would be reversed last Friday. I was told it wouldn’t be reversed today. Then had to go to two supervisors and no return call from their superior. I guess their service is going downhill like everything else.
Please contact me from NFCU headquarters. I have been trying to reach you since February 2016. My account was misused by a vendor, I filed a dispute from my branch, complied with 10 window from branch, dispute lost my files, reversed my …
Wishes there was a branch or atm in Tyler Texas. Would make making deposits so much easier especially with money orders because other banks can’t or don’t do deposits for Navy Federal. Would make taking care of our bank financial business much easier. The only locations I see are two or more hours away 😞 but I love the bank …
Can’t say enough good things about Navy Federal CU. They are the place if you want good, friendly financial service, an economical car loan or mortgage, or a no-cost credit card. Plus, they pay interest on checking accounts and their money …
If you value the money you earned I’d recommend staying away from Navy Federal.
I have been a member with Navy Federal since 1999 it is now 2019. From February to March I’ve made nearly $9,000 in transactions. Normally there wouldn’t be a …
I have been a customer of Navy Federal for over 20 years. We lost all of possessions in Hurricane Florence and I received an email from NFCU about relief loans. I called and they went through everything and even asked if I wanted the funds …
Terrible Mortgage Department. For example, your mortgage is 1000 dollars a month. If you send them two 500 dollar checks on the same day, rather than apply them both to your payment that is due, they will apply them individually (allegedly …
During the COVID 19 Navy Federal poor execution to available government funding could cost there customers form receiving benefits. They have not returned one call for past 5 days. They keep asking for the same information that was already …
Horrible customer service!!! My mother in-law recently passed away and my wife and I are settling her estate. She had multiple credit cards with AMEX, DISCOVER, CITI etc. and have been in contact with everyone (including NFCU). They all …
Their business lending department is so busy chasing the government cheese associated with handing out PPP loans that you cant get them on the phone to discuss anything else. …
I have been a proud member of Navy Federal Credit Union since 1982. I recently closed on a VA IRRRL refinance loan with Navy Federal. I want to take this time to say thank you to MS Vivian Mante and the entire Mortgage Department at Navy …
I have zero ways to contact and individual Branch regarding if they received the title to my vehicle to refinance it. Instead I might have to drive 5 hours to the branch to find out. I have received Zero updates ZERO calls, emails not as much as a f you. Sat on the phone with customer service for an hour on hold.
NFCU Mortgage Lending and Closing Department are absolutely horrendous. 25 years with NFCU, and we have never been so horribly disappointed in buying a simple single family home. Communication is not a priority….period. As of this review …
If Navy Federal Credit Union thinks it can steal from you & get a way with it. I told the Federal Reserve Board about NFCU not credited someone I paid. The Federal Reserve Board contacted NFCU. NFCU & the lawyer it hired chose to lie to …
My son Scott used a third party out of town bank approved by NFCU to deposit cash. An employee at the remote 3rd party credit union apparently stole his deposit. When my son filed a claim. NFCU dispute team did everything they could to …
I have been a member of Navy Federal for over a decade, ever since I left boot camp. I recently filed a fraud claim, which Navy Federal determined was absolutely valid, and I was happy that it was resolved in a timely manner. However, Navy …
Was just charged $20 by NFCU due to their Optional Overdraft Protection Service, which I never wanted. Their checking interest rates are basically zero. NFCU even charges fees if you enter the wrong PIN at an ATM! Avoid this firm. USAA and Ally are two great sources for checking accounts.
Great service from the staff when the comprehensive NFC web site or answer bot can’t provide the information. The few times I did need to talk to a rep my issue was resolved in minutes. So glad I changed to this bank as my primary. I never felt the motivation to say anything good about my previous banks.
Im a business owner so i often need my bills exchanges in big transactions over 3k minimum. Im very careful with my counting so there wont be any flaws on my end. I had bad experiences with all the other branches dealing with big bills and …
we’ve been members for more than 30 years. I just saw an ad for your VISA card. we stopped using your VISA card for many purchases, despite having used it for most purchases for many years. the reason that we stopped is your VISA card …
I visited this branch yesterday after school because it was 6 minutes from my school and I wouldn’t make it to the navy federal close to my house due to traffic. I have been with navy federal for a while and have never gotten this …
I have been a proud member of the Navy Federal Credit Union for decades. Their website is informative, transparent, up to date and user friendly. Log in procedures online are secure and streamlined. Their services are all inclusive. This …
I have been trying for days now about a Lien Release on a vehicle my brother had w/Navy Federal Credit Union maybe in Florida nobody will help me been getting the run around, now they tell me I have to “PURCHASE’ A SURETY BOND how crazy is that they will help you if they want to NOT A GOOD RATING
As a Navy Federal member that has business accounts personal accounts family accounts for several years they have utterly failed me when a merchant a hotel has charged $800 worth of fraudulent charges to my account they retrieved $400 of …
My husband and I have always had good customer service with Navy Federal Credit Union, as he’s been with them for over 20 years, so naturally we were horribly disappointed when that customer service didn’t extend to their mortgage and loan …
Their customer service in all the branches is unbeatable. It doesnt matter where you go, what type of transaction you are doing, could be as simple as exchanging coins, you always will be treat with respect. …
I have been a loyal customer of NFCU for over 16 years now and I am searching for another institution. The customer service is a joke and they won’t be able to solve any issues that you have. They used to treat military with respect, but now they are just like any other big bank out there.
I used Navy Federal for everything. I had issues with a VA home loan, they are not military friendly. More recently they raised the rate on one of my credit cards without providing a 45 day notice… Or any notice for that matter. I will …
Mortgage services provided to retired Veteran was absolutely awful. They do not care about losing you as a customer, they feel confident that there is another military customer right behind you happy to use their services. NFCU is handed …
Do not let these people hold your money. Don’t be fooled by anything military supportive or anything of that nature! Many businesses have stolen our money when we used their services. We waited months for a refund from a business (dispute …
I’d give zero if I could to their mortgage service. Underwriting denied me because my employment status stated part-time. I work 30hrs a week, which is why I am considered part-time versus full-time because I do 10hrs less. Underwriting is …
Newer to NFCU since early 2020 and consistently experience customer service and follow up issues along with long phone wait times for simple services. Good user experience with technology although the lack of charm school service and more …
It was quick 😀 …
Working here is a joy
Friendliest staff ever
Nice place to be employed!
Best rewards for members.
Great Service
Awesome service and bank.
I find your TV commercials disgusting and an insult to our troops
Great experience every time. Thank you!
Best financial institution I’ve ever used.
Worst Bank for your PPP loan .
Best customer service ever, wonderful credit union!
Helpful staff, nice location, and both atm and efficient desk service are available
without my permission they charged my card 2 times
Not happy with this bank at all. Worst bank for loans and deposits.
I was there 3 times the teller was not good at all she makes me wait and not even tell me if I can sit down or wait for a moment. Terrible place to go
Beautiful campus, great service. Parking lot is a bit windy but still plenty of parking.
Love the company. They are fantastic and greet everyone with a smile! Will never change!!
On hold for 20 mins and counting. Working with combat veterans you should know this is an absurd waiting time
Severely disappointed! I thought they were good, but it turns out that they are totally unhelpful and dishonest people. I can’t wait to get away from them!
Horrible customer service. Drafted money out of my account for someone else’s and didn’t even tell me and the supervisor Mr Siler no at the Vienna, VA headquarters was the rudest person ever to deal with
Poor customer service = terrible reflection given its location and considering it is HQ
Never in the history of being a navy federal member, have ive been treated in the manner I was today, being told by a supervisor that this is how we treat our members with no help what so ever. Thanks navy federal!
ATMs are across the street in the north
Always a pleasant banking experience here. They also have an on site Notary which is free for members.
This is the navy federal headquarters building with an attaching branch and two outdoor atms. …
the At me never can take deposits on weekend and holidays I’ve inquired ABOUT it thier thing is that They are full but I know it a cost saving thing they don’t have maintenance service after hours because they have the maker of the atm a …
The one of the tellers at this bank needs to be fired. Horrible attitude with a demeanor as if she herself owned the entire bank. Worst service I’ve ever seen.
Not sure what one could do about the weather🤔.. or how the bank itself is causing the parking lot to be “windy”, but I have to tell you that in have visited the location twice…. …
Its a credit union bank that is suppose to be better than other banks…. unfortunately that is not the case here. Its a good place if you are in the area to have an account with just for convenience. Thats it.
I appreciate the high level of customer service I have always received from Navy Federal. They have personal relationships with their members that is underappreciated and needed more than ever.
Aniyah Is a terrible go rewards customer service rep. Highly don’t recommend the card or calling for help. Navy federal doesn’t know what “help” is.
As a local, this Navy Federal is where I find it easiest to do business. Also, the ability to make deposits through their ATM is very convenient.
Could not find the branch when I got to the building. The sign points to the parking garage but there is no further directions as to where the branch is located on site. …
Main branch and HQ of strong credit union. Good service and rates. Good place to work (HQ). Need to have military or notary background (yourself or household) to join.
I visited the branch to take out some cash for a vacation overseas. Jackie helped me and she was very kind and informative. She even reminded me to do a couple of things like put notice on my accounts since I would be traveling.
From One Bad Bank to Another. This company was so easy to sign up the first time. However, signing up a relative is the most difficult time consuming, hateful process. Already, I got a bad impression of this bank, however, the bank we are leaving is just as Bad.
A company filled with incompetent employees and leadership. A member for 18 years and the service has only gone down hill.
I’ve had NFCU for over 18 years and they are the best bank ever. As they have grown, so have their services. I remember when you had to call during certain hours to get service – but that was before the internet.. Also.. the person that …
Everytime I call this establishment they’re very rude and not helpful. I recently had an unauthorized charge to my credit card, which I disputed twice now. Everytime I call them it ends with me mad, after they aggravate me to the point of …
My husband and I have been members of NFCU for 30 years. We are in the process of closing all our accounts and refinancing our home because of the NFCU mortgage department. Over the past few years, I had to call NFCU each year and make sure …
I been a member for a while and yes they are terrible now, don’t care about the members. Money is the mission now. They act just like a bank no perks or anything, they hold money longer than any other bank i know. To many negative remarks new leaders driving them into a dark hole. Run Fast!
This is a former employee review. This company does not care about you, they care more for the PIP plan and shedding weight for others to get a better bonus. Please be really careful as they back only the large accounts with-in the …
I was on the phone with go rewards employee Aniyah. Earlier that week I had spoken to an employee to help with my points and was informed to call back. I called back today, Wednesday, and Aniyah was absolutely no help. She refused to help me and offers terrible customer service.
We have been members for over 35 years. Since joining, their service has degraded while costs for checks etc have risen. Now we have a pandemic and there is no way to actually speak to a rep (they simple hang-up) AND the only way to check …
Do not waist your time applying for a mortgage here. After over 10 years of being a member, I applied for a mortgage with them. With excellent credit and income I found myself in a situation where I was almost being judged for buying a …
I am not a member. Someone on my job found my check and forged my signature and cashed it thru e-deposite. My job ran the check down and found that it went through NFCU. I spoke to a customer service agent and hung up after being on hold for 45 min.
Go rewards rep Aniyah screwed over my wife and I. Highly don’t recommend the card. We asked to be transferred but she was pretty rude about it seeming that she’s the highest person up according to her. You’d think they’d have someone who is a little bit nicer working to help people.
I have been a member since 1967, yes 1967, and I am running as fast as I can to get away from this bloated monster that left the members, read “owners”, in the dirt years ago. Over paid officers, dismal rates to savers, horrible customer …
Seriously a crooked business. I was hospitalized 7 years ago and navy Federal was not my primary account and the account closed. No letter, not listed on chex system, no idea it closed in the negative. Many years later I open a personal …
After being with this bank for several years I am closing all accounts. I am tired of inaccurate information and recieving fees for a check that is being returned by Navy Federal. A check I have deposited before with no issues. You call in …
I was happy with Navy Federal until today. I had to talk to 10 people today about a transaction I was told would be reversed last Friday. I was told it wouldn’t be reversed today. Then had to go to two supervisors and no return call from their superior. I guess their service is going downhill like everything else.
Awful service. Members are not their mission at the Tampa Florida Branch. They are rude and unhelpful. The Branch Manager is a disaster.
Please contact me from NFCU headquarters. I have been trying to reach you since February 2016. My account was misused by a vendor, I filed a dispute from my branch, complied with 10 window from branch, dispute lost my files, reversed my …
Wishes there was a branch or atm in Tyler Texas. Would make making deposits so much easier especially with money orders because other banks can’t or don’t do deposits for Navy Federal. Would make taking care of our bank financial business much easier. The only locations I see are two or more hours away 😞 but I love the bank …
Can’t say enough good things about Navy Federal CU. They are the place if you want good, friendly financial service, an economical car loan or mortgage, or a no-cost credit card. Plus, they pay interest on checking accounts and their money …
If you value the money you earned I’d recommend staying away from Navy Federal.
I have been a member with Navy Federal since 1999 it is now 2019. From February to March I’ve made nearly $9,000 in transactions. Normally there wouldn’t be a …
I have been a customer of Navy Federal for over 20 years. We lost all of possessions in Hurricane Florence and I received an email from NFCU about relief loans. I called and they went through everything and even asked if I wanted the funds …
Terrible Mortgage Department. For example, your mortgage is 1000 dollars a month. If you send them two 500 dollar checks on the same day, rather than apply them both to your payment that is due, they will apply them individually (allegedly …
During the COVID 19 Navy Federal poor execution to available government funding could cost there customers form receiving benefits. They have not returned one call for past 5 days. They keep asking for the same information that was already …
Horrible customer service!!! My mother in-law recently passed away and my wife and I are settling her estate. She had multiple credit cards with AMEX, DISCOVER, CITI etc. and have been in contact with everyone (including NFCU). They all …
Their business lending department is so busy chasing the government cheese associated with handing out PPP loans that you cant get them on the phone to discuss anything else. …
I have been a proud member of Navy Federal Credit Union since 1982. I recently closed on a VA IRRRL refinance loan with Navy Federal. I want to take this time to say thank you to MS Vivian Mante and the entire Mortgage Department at Navy …
Sent in title. They never received. Now charging me extra every month. Navy federal more corrupt than Wells Fargo
This bank Dishonored MY Military Order.
Terrible credit 💳 card service. NFCU Definitely not as bank that recommend… …
I have zero ways to contact and individual Branch regarding if they received the title to my vehicle to refinance it. Instead I might have to drive 5 hours to the branch to find out. I have received Zero updates ZERO calls, emails not as much as a f you. Sat on the phone with customer service for an hour on hold.
NFCU Mortgage Lending and Closing Department are absolutely horrendous. 25 years with NFCU, and we have never been so horribly disappointed in buying a simple single family home. Communication is not a priority….period. As of this review …
If Navy Federal Credit Union thinks it can steal from you & get a way with it. I told the Federal Reserve Board about NFCU not credited someone I paid. The Federal Reserve Board contacted NFCU. NFCU & the lawyer it hired chose to lie to …
My son Scott used a third party out of town bank approved by NFCU to deposit cash. An employee at the remote 3rd party credit union apparently stole his deposit. When my son filed a claim. NFCU dispute team did everything they could to …
I have been a member of Navy Federal for over a decade, ever since I left boot camp. I recently filed a fraud claim, which Navy Federal determined was absolutely valid, and I was happy that it was resolved in a timely manner. However, Navy …
Was just charged $20 by NFCU due to their Optional Overdraft Protection Service, which I never wanted. Their checking interest rates are basically zero. NFCU even charges fees if you enter the wrong PIN at an ATM! Avoid this firm. USAA and Ally are two great sources for checking accounts.
Great service from the staff when the comprehensive NFC web site or answer bot can’t provide the information. The few times I did need to talk to a rep my issue was resolved in minutes. So glad I changed to this bank as my primary. I never felt the motivation to say anything good about my previous banks.
Im a business owner so i often need my bills exchanges in big transactions over 3k minimum. Im very careful with my counting so there wont be any flaws on my end. I had bad experiences with all the other branches dealing with big bills and …
we’ve been members for more than 30 years. I just saw an ad for your VISA card. we stopped using your VISA card for many purchases, despite having used it for most purchases for many years. the reason that we stopped is your VISA card …
They have the best customer service!
I had unexpected fees incur and received knowledge beyond what I could have ever …
I visited this branch yesterday after school because it was 6 minutes from my school and I wouldn’t make it to the navy federal close to my house due to traffic. I have been with navy federal for a while and have never gotten this …
I have been a proud member of the Navy Federal Credit Union for decades. Their website is informative, transparent, up to date and user friendly. Log in procedures online are secure and streamlined. Their services are all inclusive. This …
I have been trying for days now about a Lien Release on a vehicle my brother had w/Navy Federal Credit Union maybe in Florida nobody will help me been getting the run around, now they tell me I have to “PURCHASE’ A SURETY BOND how crazy is that they will help you if they want to NOT A GOOD RATING
As a Navy Federal member that has business accounts personal accounts family accounts for several years they have utterly failed me when a merchant a hotel has charged $800 worth of fraudulent charges to my account they retrieved $400 of …
My husband and I have always had good customer service with Navy Federal Credit Union, as he’s been with them for over 20 years, so naturally we were horribly disappointed when that customer service didn’t extend to their mortgage and loan …
Their customer service in all the branches is unbeatable. It doesnt matter where you go, what type of transaction you are doing, could be as simple as exchanging coins, you always will be treat with respect. …
I have been a loyal customer of NFCU for over 16 years now and I am searching for another institution. The customer service is a joke and they won’t be able to solve any issues that you have. They used to treat military with respect, but now they are just like any other big bank out there.
I used Navy Federal for everything. I had issues with a VA home loan, they are not military friendly. More recently they raised the rate on one of my credit cards without providing a 45 day notice… Or any notice for that matter. I will …
Mortgage services provided to retired Veteran was absolutely awful. They do not care about losing you as a customer, they feel confident that there is another military customer right behind you happy to use their services. NFCU is handed …
Do not let these people hold your money. Don’t be fooled by anything military supportive or anything of that nature! Many businesses have stolen our money when we used their services. We waited months for a refund from a business (dispute …
I’d give zero if I could to their mortgage service. Underwriting denied me because my employment status stated part-time. I work 30hrs a week, which is why I am considered part-time versus full-time because I do 10hrs less. Underwriting is …
Newer to NFCU since early 2020 and consistently experience customer service and follow up issues along with long phone wait times for simple services. Good user experience with technology although the lack of charm school service and more …