We are Neighborhood Credit Union, the oldest credit union in the Dallas-Fort Worth metroplex. Unlike traditional banking institutions, our goal is not to make a profit from our customers. As a not-for-profit organization, we are in the business of helping people achieve their short and long-term financial goals for their families. Through unique products and community investment, including college scholarships and financial education, Neighborhood Credit Union helps its North Texas neighbors improve their financial health and well-being.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday Closed |
13649 Montfort Dr, Dallas, TX 75240
Loved it here
Luis was great
Fantastic
Welcoming and very professional team.
Great service and awesome staff.
Customer service isn’t friendly.
Listed to be open on Saturdays and they’re not.
The Worst Customer and Financial Service in the Plant
Blanca
has excellent customer service
Terrible service for loans….no profisliziam…go somewhere else….
Good institution and Blanca is always a great help.
Says open till twelve on Saturday 1145 doors locked no one inside I don’t like to give bad reviews but you need to be open when you say you are open
This place has always treated me more than fair and really helped me today! Thank You NCU!!!
Worst customer service ever. I’ve called 6 times in 2 months to get a simple issue resolved and they’ve given me wrong information multiple times.
Great experience. Elena was very helpful and everything went very smoothly.
Great environment and team! Were very helpful with my needs.
Blanca gave the great service I’ve come to know from the Monfort location.
Please give me the number to corporate. I am currently looking for another bank as we speak ! I am very far from stupid especially when its dealing with my money !!!!!!!!!!!!!! FEES FEES FEES –
Eric was GREAT! Helped open a account very fast. Thank you
The staff is very friendly and accommodating. They usually remember us and are very sincere when assisting you.
Although I like my bank, it’s not a great sister bank..
I participate in shared branching and I appreciate the service the girls always give me!
Thank you for the great service.
The land between them and Montfort drive has no grass so when it rains the sidewalks get covered in mud …
The best experience that I have ever had at a banking institution.My teller was very polite and professional.I recommend NCU to anyone .
Always poor customer service, inconsistent information. They held my direct deposit for no reason. They retaliate when you Express poor service. I will report them due to unfair treatment
Great personal experience to advance my financial situation! Thanks for your help!
The service here is excelent. Jennifer always does a great job at taking care of my needs. Love the North Dallas team
Had problems syncing my account to my new phone, banker unlocked my account, help me step by step, answered all my questions, overall was nice experience. Glad this is my bank.
Why are yall closed from 11-12. If it’s for lunch should be routed. I drove 30 minutes to get here. Now I have to wait another hour to get a replacement card.. makes no sense 😕 …
Great place. I felt like I was at home. Got a debit card same day. Got more information on the accounts I was interested in. The very nice lady that helped me didn’t mind repeating the information I needed.
I’ve banked here 20yrs+ with several accounts & you’d think during Covid-19 they would @ least waive fees…. No consideration of any type..
I’m a business owner of 11 yrs & been out of work March-May… smh… I called …
Gisele Was nice, and very informative.
Elena Longoria and the staff made it super easy to get a car loan. Did everything over the phone then came in to a branch and was in and out in minutes.
They don’t answer the phone for anything. I called several times yesterday…and wonder why robots are replacing people. Lack of customer service/support.
This credit union is very choosy if you know what I mean. Over 10 years with this financial institution and in time of need all the promises are broken. I would only reccomend this credit union to Donald Trump and his friends.
If I could give this place negative stars I would. Very disappointed with this bank. Just money hungry people. Made my account go negative and now have to pay a $33 comp. I’ll never use this bank ever again. Woman on the phone was not …
I have been a member for 30 years. Their customer service goes above and beyond. Blanca helped me today and was so very polite and professional.
Why only one person running drive thru during busy hours? Husband had a deposit ready to go and end up waiting 15mins or more if he didn’t ask what was going on. Found out the poor girl was by herself running both drive thru and the …
I’ve been a member since the 80’s. Excellent customer service. Conveniently located. My only criticism is that there should be more ATM’s strategically placed (stores, malls,…). But I find them to be very pleasant and easy to work with. Very personable.
Mrs. Smith ,
Just wanted to thank you for you help in helping me resolve my issues on yesterday. I appreciate your professionalism, persona, and devotion in ensuring that …
The Team at Neighborhood Credit Union Montfort are amazing and always provide premium service. My wife and I have been banking there for 25 yrs.
I am not impressed. The customer service or what they offer is not impressive. They seem incompetent half of the time. They don’t communicate very well. Don’t answer the phone or return calls either. Camille is rude. Tracy never …
I opened an account today at this location. I liked the friendly atmosphere and knowledgable staff. I didn’t wait long to be helped. The account manager explained all the terms and conditions very well. I highly recommend this branch to anyone that is fed up with the big banks.
I love neighborhood credit union just not Montfort location. Here in line at 12 & 3 cars still here & they did not serve me. Girl just came on at 12:11 to tell me they were closed & doors close at 12. So furious, Coppell location is my favorite!! They have great customer service & serve everyone in line!! Montfort, no Bueno!
I worked with Marco Hinojosa for my car loan. He is very kind and knowledgeable. He made the whole process so easy and fast.
This is the best Credit Union with the best staff. They take care of their members. Arlena and Veronica were excellent.
They are always professional and very nice any time I’ve been they always are fast in transactions when I used to go in person they would always be nice courteous and professional to me. Now I do drive-through only to do my car payments and they still are extra nice .
The “ROACH MOTEL” of credit unions: they are eager to take your money, but don’t let you have it back. Their check cashing limit is a joke, limited to $500 per day, and they run you through hoops just to get at your own money. I wanted to …
Called Member Services spoke to 3 reps in 2 days with basic questions. Reps NEVER addressed my concern but transferred me back & forth between departments. Jasmine had a sarcastic response to my inquiries & was rude. Im hoping a member of management listens in on calls to coach call center employees on professionalism & courtesy.
I was referred to Neighborhood Credit Union by a friend. The service i have received since joining Neighborhood Credit Union up to this present moment has been absolutely the best. Ms.Cohen (Loan officer) has been a great help to me in making sure i get the loan i needed.
Great place to bank! I get 2.5% interest on my Kasasa checking account, they rebate any ATM fees and have excellent customer service. I also got a great deal so I refinanced my car through them. I highly recommend Neighborhood Credit Union.
Frank was so helpful with my car experience. He and Arlena made my first car buying experience a DREAM!! I got approved on Tuesday and bought my first car on Saturday! So quick and easy.
On Thursday 2/27, Elena Longoria in the main office assisted me in resetting my on-line banking account. When I told her I was considering
moving my money in the Prize Savings Account to another institution …
NCU has good CD interest rates for today’s low markets, convenient locations, and great hours. When I needed help opening an account, Luis Arreola made things so easy for me. He had all the paperwork ready to go, was professional, …
Customer service is great, however today the app said it would down for maintenance and online services would be down till sunday, the problem is it said NOTHING about my debit cards not working in stores my wife went to the store to buy a …
A nice staff but unfortunately not very bright when helping customers with applying for loans and opening checking accounts. They take take you to an office and leave the door wide open. The customers sitting in the waiting area can hear …
Eric @ the N. Dallas Branch on Monfort was so accommodating & extremely. We were trying to reach our auto loan rep & phone lines were not working, we came to his location and he helped w/o hesitation. Kiddos to Eric.
I recently met and worked with the new Branch Mgr. (Rebecca) at the Campbell Rd. location….she was awesome! Pleasant, most helpful, and very professional. This branch would warrant SIX stars if the grading system would allow. However, …
As someone who’s been with NCU for quite some time, it’s nice to see familiar faces whenever I do have the chance for a in person visit. Elena and Louie are always so courteous and kind, it’s hard to stay in a bad mood when they get the …
New to Dallas and needed to find a financial institution that provided what my former bank provided if not similar. Neighborhood cu made it an easy transition. Very patient and answered all questions kindly. Very pleased with services.
I must say that this was the most seamless buying experience in all of my 47 years. With the assistance, knowledge, diligence and extreme concern for the customer, Arlena Johnson, Auto Buying Expert …
I used to have this credit union back when I was 14 but left after 7 years. Finally returned again at age 34. Too many fees. After my account went dormant, my fees were charged off and account closed. I called to resolve this and was …
I gotta give it to Arlena and Frank! Arlena assisting me with the dealership and finding the car I’ve been looking for. She went ABOVE AND BEYOND when she didn’t have to!. Had the car transferred and help for me until the transaction was …
Luis Arreola and his team has been an exceptional team. They have always provided courteous outstanding customer service As a 35 year member, its always a please to be a part of a Credit Union that take care of of its customers. …
CUSTOMER SERVICE IS HORRIBLE! You would think credit unions should be more personalized and easier to accommodate your needs but this is by far the worse credit union to do business with! Ruth, was very rude! Her customer service isn’t to …
Came into my credit union for a cashier’s check and was told it’s at $7 transfer fee! I’ve been needed a cashier’s check in sometime everything’s done electronically. But $7?? …
Came here to get an instant card since mine was stolen. 24 hours after the card was issued; there was a fraudulent charge. Called and they told me I had no other option than to cancel the card then go get another one or wait 7-10 business …
Many better options out there. Always a long wait when you call to speak with a person about your account. It took over 30 minutes this last time. This was our LAST time calling as I had plenty time to apply to open a new account at another …
I absolutely love this Credit Union. Coming from a place of being irresponsible and young and messed up my credit, I couldn’t get a checking account. I was able to join Neighborhood Credit Union and get the second chance checking account …
Arlena made my car buying experience so smooth. I really had a sense of protection and peace of mind working with Arlena, she walked me through the process from start to finish and I am now in a car I could have never imagined I be in! …
I worked with Arlena & Veronica for my car loan…I didn’t have to move a finger! They made the phone calls to the dealership, negotiated the price on my car and my new vehicle is in the driveway! The service was so great that now my …
I set up an appointment to have some important papers notarized. I set the appointment for my lunch hour, received a reminder from the bank for the appointment, & when I arrived this afternoon I was advised the Duncanville location does not …
I can’t get over the horrible customer service from this business, during the loan approval process Bassy never answered or returned phone calls, now Fred transferring me to the wrong person then getting an attitude when I call back and …
I have been banking with them for years and I tell you, hit a rough spot and needed financial help and they disappear. Great bank during the good times but if life hits you they refuse to help….personalized banking is a joke not to …
My mother has had accounts at Neighborhood Credit Union for 30+ years. She had notification of her CD was about to reach maturity. When arriving at the facility we were notified that her account had been closed and her money turned over to …
The worst bank you can deal with. I’ve been a member for 5 years, and needed a new bank card so went into the Prosper location to obtain one. Card had to be ordered and it takes 14 days to get it. I’m still waiting after 8 days and if I …
Spoke with a rude representative from neighborhood credit union by the name of Jennifer from the corporate office (so she says). She wouldn’t give me her last name but she was with the disputes department. I wanted information about my …
Contrary to some of the other reviews – I am here to report an example of excellent service from Natalie, in Customer Service. I had a few issues that needed to be resolved; Natalie was patient and courteous. She ensured that she …
Stay a way from this bank .thye don’t have time to call me to remind me of my payment on motorcycle loan but they have time to flag my account 30 days late they have time to send me emails every day to get life insurance but no time to …
This credit union is awful. They rejected my direct deposit from a new job for some unexplained reason, then when I the only option I had was to mobile deposit the check, they held my paycheck hostage for over a week to the point that I …
Frank Romero in the car sales finance department aided us with our new truck purchase. He was most helpful with facts about purchasing a new vehicle, and was there every step of the way. I’ve never had a bad experience with NCU. Thank you!!
I joined this credit union a year ago and have had nothing but consistency with no issues. DD Boschert handled both of my loans with excellence. She cares and very efficient in what she does. I have already referred a family member to this credit union!!