We have ITM with Live Agent Walk-up available from 09:00 AM to 07:00 PM About Neighbors Credit Union Our Mission Providing awesome member experiences through innovative products, superior service and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice. Who We Are On March 16, 1928, Neighbors Credit Union (formerly St. Louis Postal Credit Union) was created in a shoebox and a dream; that every postal worker deserved a helping hand to get more out of life. Today, we’ve opened our doors to everyone in our surrounding communities and have become one of the largest and strongest credit unions in Missouri.
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 10AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | 9AM to 12PM |
6300 S Lindbergh Blvd, Saint Louis, MO 63123
Outdated services, hard to deal with. Sold services then did not share how to acquire those services
I’ve never had more problems with a car loan. They asked and received, several times for my car insurance to indicate their name on it. I understand that, and my insurance agent did that and sent it to them. They apparently didn’t …
Great!!!! A great job help me with my car loan and my checking account.
Very nice people clean bank & great service
Fast and friendly
Amazing and fast service
It was great 😌 ! …
Lack of customer service at this location
Online app works great!
Great 👍 Job …
Why do you guys open at 10 on Wednesday???? Love this place but this is ridiculous!!!
Constant unsolicited emails and phone calls from amy armstrong.
Always a pleasure
They are strict which is good when it comes to my money.
Great!
this is the slowest bank on the planet, whether your inside or in the drive thru. They need more tellers working!!
Would give zero is possible. Very difficult bank to use
I was helped as much as possible.
Not a great experience.
Nothing but PROBLEMS with this bank!! Glad we switched to First Community Credit Union!!!
Their banking app always has severe issues with transferring money between accounts. Their website isn’t any better
Laurie is awesome very patient and nice definitely recommend them
I just needed to ask a question. Stayed on hold for 30 min+ I hung up never spoke with anyone..very irritated ..
There was only one teller and about 10 cars in line. I was in line for almost 45 minutes and was disappointed that another teller did not help out.
I always seem to get an attitude whenever I come pay my car loan. Personally I wouldn’t bank there at all if I could get approved for a auto loan somewhere else. WORST BANK EVER!!!!!!!!!!!!!!!!!!!
Neighbors credit union is charging me over draft fees and saying the system notification should have said to call them because I couldn’t make another electronic transfer but I have a screen shot proving that the notification says there is …
Katy Beardslee was the best she answered all my questions and helped me so much thanks Katy for opening my accounts your kindness was awesome keep up the great work
Very easy to work with and extremely helpful whenever I had an issue!
Been with them for over 20 yrs. A very friendly staff that makes your accounts feel safe I highly recommend them
Great experience. Very friendly. Helped me fill out parts of paperwork that I didn’t understand 🙏🏾🙏🏾🙏🏾 …
Been going there since i was a kid and never had any issues and they are always friendly
Been a member for a number of years and every visit has always been a very pleasurable experience and all representatives were very proficient.
Worst experience at their ITM. Waited 20 min for someone to help and finally gave up and left! Line of cars behind me too smh. Just awful
I come into the Fenton branch all the time several times a week. They are so nice and professional but they also leave u laughing.
The Personal Teller Machine never works as advertised. Constantly waiting 10-15 for the machine to connect to a teller but it always to avail.
I always get a quick and courteous response much clearer and concise than my other CU
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Very Family Friendly orientated too provide the best services for your banking,auto Loans,professional mortgage assistance and answers.Remember,this is Neighbors Credit Union.Its not an overblown National banking institutions that gets a …
Tanya was extremely helpful and kind. She gave me a lot of information and assisted me with everything I needed.
THIS IS NOT A SAFE PLACE TO BE. MY LAST VISIT TO THE HALLS FERRY BRANCH, THEY ASKED ME TO REMOVE MY HAT ADN GLOVES AFTER ENTERING THE BUILDING. WITH COVID-19 PRESENT, THE REMOVAL OF ANY COVOERINGS IN A SERIOUS NO-NO. THIS BANK GOES ABOVE …
I have been a lifelong member here. There is too much of a hassle with just about everything, conflicting information between employees, cards getting declined, read the other reviews to see what else they mess up. App is very outdated and kicks you off randomly.
I have been dealing with the Jennings Branch for over 10 and I always get great service especially from Mrs Beverly Poindexter!
I sat and waited an hour to be seen. After waiting an hour one of the young ladies come from the back and instead of looking on the sign in paper to see who was next or even asking who was next she immediately took the couple that came in …
Wonderful place to do your financial business. They will go that extra mile to help you out with ANY problem . I have done my banking with the other BIG banks and
Pretty good financial institution. Some quirks with relation to their online portal, login, things like that. Overall helpful customer service. I will use them in the future.
Beverly Pointdester was the best thing ever happened to me, she knows how to work with her customers
I was able to get my services completed in five minutes and the staff was friendly and patient.
Getting my 2nd auto loan through Neighbors, and it could not be any easier – A special shout out to Joyce who is a joy to work with!
My Visit(s) are Always Excellent Visit(s) at Neighbors Credit Union, all of the Staff are very Professional & Courteous, LaTonya Bishop is My Husband & I Financial Advisor & LaTonya Customer Service Skills Are Phenomenal, LaTonya Will take …
I’ve been given wrong information when I opened my loan and now the same goes for my credit card. They really need to be knowledgeable on products and know when there are fees so members aren’t surprised and angry when they see their statements.
Megan Carter was the person who helped myself and my daughters setup new accounts. She was fantastic at ex0laining account differences and my daughters new savings accounts. The Camp Cash program is awesome and I hope it will help my kiddos learn to save money!
I have been a member for a long time and main complaint is the difficulty in getting customer service. Hold times on phone average over 20 minutes.
Ive been a member for over a year, and today was the worst customer service I have ever received…JOE—-horrible should be fired…. dont ever struggle in life, because they have no sympathy and are unwilling to help if you fall behind!! I used to love neighbors but will now be closing all accounts!!
I had a very tricky situation I was dealing with and Mary Ann and Angela helped resolve the issues for me and were both very pleasant and helpful. This was the South St Louis County branch
I have been a member since the 70’s. The name has changed, but I still have the original account number. As soon as I can get it done I am gone after all these years. …
Automated teller machine is a joke. Claims to be open 9-7 but many times I pull up well before and they are unavailable. Mysterious bill pay fees that I constantly have to get reimbursed that should not have been taken to begin with.
Danielle V. exceeded every expectation as a first time loan customer with a credit union. She went above and beyond every step of the way. Even if I still have a question, she will help me.
I normally don’t have a problem with this branch. However when ever you call for service you are on the phone holding forever. I called 2 days in a row. The 1st day no one ever answered. I was on hold for 15 minutes. I tried again today …
The security is DISRESPECTFUL, and RUDE, he needs to be relocated or retrained, staff tried to speak peacefully after I already spoke that I was upset… all I wanted to do was come in and make a deposit. I’m highly upset with this location …
Very helpful and nice people who will not only find a way to make your banking easier, but look at all your options to suite your wants and needs. Highly recommended on my behalf!
Great customer telephone service from Natalie and doing her due diligence to get me an appointment on the day of! Kudos to Natalie and Linton to make it happen, and great teamwork!
Eric is a very good receptionist and a great teller.
I’ve been with Neighbors Credit Union for at least 7 or 8 years, I’ve never had a problem with ANY of the staff or the services! I even have to brag a bit about Shauna Sloan, she is super nice and really easy to talk to! I went in for a car …
The customer service at this location needs up to date training on professionalism. Michelle had an absolutely terrible attitude. The gentleman with short red hair was the ONLY person in this establishment that was helpful. Maybe he could train your staff how to treat customers.
Opened an account online a few weeks ago, never got any correspondence about opening an account from them, nothing in the mail, no debit card, nothing. I reached out a few times and got no response. I’ll find a more professional credit union to do business with.
I have been a member of this credit union for over 10 years. I found out they had accidentally given my private loan information out IN WRITING without my knowledge. (Thank God it was to my mother) They told her she was co-signed on the …
They make it very hard to get your own money. Do yourself a major service and never bank here. Policies were outrageous. Michelle treated me like a piece of gum on her shoe. She should literally not work in an industry where she has to …
Big shout out to Linton Harvey at Neighbors Credit Union in St. Peter’s, MO! He just gave us a motivational, inspirational, educational, informational, humanitarian session while we set up a SMART savings plan and checking account for my 14 …
They were fast and friendly excellent customer service
Eric did a lovely job with my transaction on the teller line
Brene F was a true pleasure to work with. When I was uncertain as to whether or not I wanted neighbors to be my new banking home, she went above and beyond to assure me that neighbors would be a great fit. In life you encounter average …
Nearly Impossible to reach by phone. I’ve never been to a branch, but have to go in to close my account. Then they asked could I fax them. Who has a fax these days? Then more than a week since I asked for my account to be closed and they still have it open.
Useless bank. They delete your account information after awhile even if you have an auto loan with them in which you just set up auto pay and leave it alone. Then, when you want to login to the account to see where you’re at, you can’t …
Maria provided terrific service. It was a great experience!
Terrible customer service experience and poor payment processing. Paid off a loan in April. NCU still processed a payment for that loan account in May. Now won’t let me have availability of those funds until July. I’ve called multiple times …
I love everyone here that I have had communication with. Their always friendly, and willing to help however they can. Direct deposit doesn’t take forever to go in like some banks, their auto loans are very interesting I would re finance if …
Always a good visit and I’m happy to be a customer.
No credit unions Neighbors Credit Union has in their (very small) credit union network are remotely convenient to most. The downtown location is convenient for most city folks in the City, if there were more than 6-ish parking spots for …
After a few less than stellar experiences at other banks, etc., I happened across neighbors. It was in my neighborhood so i figured I’d give them a shot. …
The Jennings’s station rd location was very professional, quick and kind!
Absolutely horrible customer service. The employees do not care about their customers. STAY AWAY! Getting anything done with Neighbors Credit Union is near impossible.
When the bank us open for business, I expect that they should be able to do what us need by the customer .
The other day I had walked in the bank with a friend that I was going to add on …
My experience with Kamesha McDile , manager of the tellers @ Neighbors 6300 So Lindbergh was fantastic Ms Mc Dile helped me with my Visa credit card. She somehow updated it so my transactions would be posted. Ms McDile did things to my …
My experience at Neighbors Credit union was very good. Kaitlyn was the best.
Excellent credit union, I was recently contacted by the fraud department asking me if I authorized a purchase in El Paso Texas, when I said no they immediately declined the transaction and blocked the card for further use. I am grateful …
This is the worst bank I’ve ever dealt with. Nobody knows anything. Do yourself a favor and go somewhere else.
I have been a member since I was 16, and I am now 69. I have enjoyed a great CU until lately. There has been NUMEROUS problems communicating with them, the service on location has dropped dramatically, and their Visa changeup was a …
Couldn’t get help to pay my loan for over 2 weeks. I still haven’t been contacted to get assistance.
The teller or person setting up account, was nice, fast and accurate. I also like that I got my debit card immediately
The Halls Ferry branch in Florissant it’s terrible the ATM machine is always broken when you called to speak with someone, they tell you it’s between 15 and 18 minutes to speak with someone one it’s really 40 minutes to almost an hour …
Our experience was really great! Helped with a loan as well as an issue I was having with a debit card.
Friendly, courteous and helpful. They made me feel like I was important.
Thank you for helping me and my son open his first account. You customer service rep went above and beyond service. Thank you NCU
Arik was great and answered any and all questions from day 1 to close! He was great to work with, and worked with our crazy dayshift and nightshift schedule! Highly recommend!
Arik helped every step of the way with my home financing needs. Highly recommend Arik and Neighbor’s Credit Union! Excellent service!
Arik was great to work with during the loan process. Always was on top of everything and answered calls beyond work hours!
Thanks again and would highly recommend.
Arik went above and beyond for us on a difficult deal. He was helpful, patient, professional and accommodating. I don’t know that this specific deal would have worked with anyone other than Arik. He is an indispensable asset to your company.
I’ve been a member for about 20 years and it’s the BEST Credit Union I’ve ever encountered. Even after I moved from my hometown and kept my account, nothing else can compete. It will ALWAYS be home.
My experience with neighbor’s is short but not so sweet. Amazingly to their own demise this company seems to be completely out of touch with the 21st century. It makes it that much harder to get your bill paid on time. Limited hours …
This credit union is allways so slow tellers are slow drive thru is extremely slow .you can never get ahold of live person when calling takes forever .then the tellers are allways so slow.arent considerate of your time only theirs easy to …
These people might be nice but they still can’t help or fix the problem they made. They will let people steal your money then contact you after they spend your money not my account overdrawn and Christmas around the corner my grand children thank Neighbors for no presents
Many thanks to Mary Ann, Jessica, Eric, Colleen, and Tom F who all did a fantastic job in helping my family accomplish our financial needs just in time for the new year. Thanks so much.
Outstanding process and support. Arik went out of his way to keep me up to date through every step of the way. He was on top of it at all times. I will be doing more business with him and his team.
I love neighbors. My grandma banked here for years and I was able to open my own account with them. They are amazing and always so ķind. Thank you Neighbors CU
I needed a medallion notary. Lisa has helped me a lot with notarizing things. She is so pleasant and easy to work with. She certainly knows her job well. I’m glad I have Lisa to rely on!
I began reviewing C.U.’s to open a new Checking account Near me ~ in St. Peters. Christian was waiting to greet me within 2 sec of walking in the door😊!!! It took 20-30 MINUTES with only 1 interruption-which did not deter Christian from …
Arik and team did a wonderful job with our mortgage rate and process! It was a very smooth closing. This is the second loan I have done with neighborhood and both times I was very pleased.
The experience getting everything taken care of for purchasing my new home was EASY and AMAZING! Arik Burns walked me through every process with ease, and we had everything ready well before the closing date! Arik certainly helped me feel more confident in each step that I took for purchasing my new home! 👏 …
Had a great loan experience with Neighbors Credit Union. Arik Burns was very supportive from our first phone call until we closed on our new home. Arik was flexible as we sold our previous home and our needs changed. He was able to hold a …
Yes it was a great and only took about 30 minutes to complete the loan. I also liked the fact that they called me to make sure it was me applying for the loan. That’s why I always use NCU for loans. Thanks for making it easy.
Neighbors was a wonderful credit union to work with! My husband and I used them for a mortgage loan on our first house, and we knew that we were getting the best rate AND the best customer service. Arik was an awesome loan officer who took …
Arik Burns is great. He is professional, thorough, and knowledgeable. He took his time to explain everything and answer every question that we had. He also got us a great rate. I was super happy with our experience and I highly recommend him.
Wonderful experience! My lender Arik Burns had great communication, walked me through the whole loan process. He was always available when I had any questions or needed info about anything. Went over paperwork as soon as I sent it in. And …
While the interest is good on their accounts, they’ve been rather difficult to work with and highly inflexible. Our account has a minimum balance which we have never dropped below. We had a rough summer since I work for a school and dipped …
Everytime I’ve had to call or visit the location I have either walked away happy or with a better understanding of how certain systems work. I won’t say there were never issues or times I was frustrated but when it came down to it all ended …
It seems no matter what branch I go to, Lisa Creed is there smiling and offering water. She is so positive and energetic. It makes my day so much better when I see her. She never has a frown and makes any situation I present to her easy and doable. She’s the best!!
We will never do business with Neighbors Credit Union again. They force placed insurance on my sons vehicle because they only notify you by mail and we had moved, never attempt to call you! Then once we showed proof of insurance for the …
Neighbors Credit Union is absolutely a dreadful credit union to deal with. They said we were constantly behind, we would get caught up and we would contact them regarding our loan, but they said we had to come in by a certain day to change …