I have never met a group of office staff, medical staff, and doctors be any more rude, dismissive and unprofessional. I wouldn’t send any I know there for any reason. Continually have phone issues, scheduling issues, insurance issues, and …
How can you run a doctor’s office when the staff NEVER ANSWER THE PHONE’S and they have a lunch break from 1115 to 1230 so no one can answer the phones what the ****!!!!
The place is great, but there is either something super wrong with their phone system or their reception workflow – good luck trying to get to them through the phones.
Been trying to get a script filled for 3 days now for my wife. I am not very impressed with them. Doctor did not seem to like getting questioned about treatments. Almost like “How dare I question them”
I have been on hold for over 20 minutes, not a soul to answer a phone call at Neurocare Center. I wouldn’t wait if I didn’t have to and I certainly wouldn’t try to make an appointment with this kind of staff shortage.
When the receptionist answer the phone which is quite rare they always act like they hate their job! I have to call 4-5 times to get someone on the phone because no one likes to answer the phones.
Very poor care experience. If you are considering seeking health care from this place for migraines, don’t! Consider all other options before wasting your time and money here.
This place is probably one of the worst places to go to if you miss an appointment they throw you to the curb and after you have a seizure and call in and tell them that you had one they tell you that they won’t see you and they can’t they …
I told the lady that I was on hold for 35 min. She said “That’s actually pretty good.Some people wait a lot longer.”
NEUROCARE…YOU NEED HIGHER STANDARDS! You also need better receptionists!
I have also had nothing but good experiences from Dr. Berke, Cassanova, and the staff. Caring, knowledgable, and experienced. The care I have received here has changed my life dramatically.
Tried to call 5 times over a period of 1 week prior to requesting a referral to check if practice treats a condition and nobody ever answered the phone. I def won’t be going there!
I spent close to a thousand dollars getting my son into see Dr Kinast. I then get a letter that he’s dismissed from the practice due to a patient bond being broken. No one will help me with what that is, why it is, or anything. I would never recommend this practice, or Dr Kinast, to anyone.
I’ve been here several times and I like it. The staff has always been very helpful and pleasant to me. The doctors have always given me their full attention and answered all my questions.
This dude makes bank on people and he’s a fraud. I knew it last time and so confirmed now, six years later. What a joke…Do not like this so called neurologist. 🙄 fraud… …
Because everybody is just so darn nice you go there and you don’t have to worry about sleeping or trusting where you lay your head and the staff is just so nice felt like I was almost at home it was a good experience I was a little bit …
I have been going to nero care for about 20 years for a few problems and now find out my pain management doctor is leaving who i have seen for like 15 yrs who i liked and trusted, but the way they handled this , no notice, letter nothing is …
By far the worst place in this city asked if I could maybe see another doctor because he is a migraine specialists well I got the boot there is no. Other brain doctor close to me to see . Nerocare has all of them in this city . Thanks for …
I can’t imagine that the doctors have any idea how the staff is treating their patients. I have NEVER been treated with so much disrespect and negligence from a doctors office. If the doctors are aware, than shame on them.
Diagnosed Parkinson’s April 2114. Doctor. He Left for Univ Hosp Cleve two weeks later. He was great. Next one i seldom saw. Last two visits saw two different NPs. Moved to university Hosp Medina. Dr Walter & wife NP. Wonderful but distance …
Best Dr’s for neurological issues, but staff is the worst I’ve ever seen or dealt with. Makes me wonder if the Dr’s know about their staff, or just doesn’t care. They won’t answer their phones, and won’t take care of issues.
Dr. Ryan Drake is the worst dr in canton ohio . He doesnt care about his patients . He will send he straught to his pa EMILY and then realase you have they charge your insurance do not go to this plus if you have chronice migraine and just …
I really like Dr. Burke but he retired. The customer service is horrible, impossible to fill prescriptions by talking to someone. They have failed to fax in prescriptions. Multiple times.
IF I COULD GIVE NEGITIVE STARSI WOULD
This place is a joke!!!!!! Dr Ryan Drake don’t listen to a thing you say! Or anything the referring doctor says! Then I make a complaint and in response to that …
Waited 3 months to talk to a Doctor for 5 mins and be recommended to someone else what a waste of time and money. The doctor didnt explain anything medically to me and didn’t seem to listen or care about any of my symptoms
I’m not sure what happened to this place. I was a former patient, and unsuccessfully tried to book a consolation with Dr. Kinast. Three call, and three voicemails and absolutely zero response from the staff. Disappointing doesn’t begin to …
I seen Dr. Bavis at the Orrville office and I was pleased with his staff and with Dr. Bavis himself. They were polite and courteous and efficient. He took a lot of time giving me a thorough exam and asking me detailed questions of my …
Staff is so rude. I can not believe the lack of compassion/care they have. I have been going here for four years now and I am at my wits end. Never call me back and when they do it has nothing to do with what I called about, just to set up …
Dr. Stalker apparently doesn’t even read patient files before prescribing medication. I think he literally just pulls them out of a hat. He tried to prescribe 2 in a row that are listed as allergies on my file. The only staff that is really …
I’m seeing all these negative reviews for the staff and the receptionists, which I’m sure is true. But every time I come here I am very satisfied because Dr. Stalker has always been wonderful. Out of all the different kinds of doctors I’ve …
Unfortunately, this facility is the only one with a pediatric neurologist in our area that our insurance would cover. Otherwise, I would never tolerate such a low class practice. I have been going here for about 5 months and have no issues …
If you are even remotely considering going to Neurocare Center I would strongly recommend reading my experience with them and my opinion of them which I offer below. After this nightmare, I would not take my dog there for treatment. I had …
I agree with Chad. It’s bad enough to be going through an ordeal, neurological most likely, and then to have poor staff assistance makes it even worse. The front desk girls were nice, the nurse that checked me in was fine but the checkout …
Had originally thought this was a good doctor for my wife but ended-up with a really bad taste in our mouth thanks to the staff. We had given CVS Pharm permission to fill a Botox prescription whenever the Dr. office requested it (wife was …
Do NOT use this practice!! The staff ( Taniesha- medical question line staff member and Heather- clinical manager) are EXCEPTIONALLY RUDE AND TALKED OVER ME throughout my conversations. I was given the Emgality injection for my migraines …
I possibly had a seizure but my family doctor decided against it, so I called to make an appointment they said you need a referral, even though I am in the system and have been there before. I am giving them one star cause the staff person …
My doctor is ok but the staff is the worst, rude, uncaring and snippy. Every single person I’ve encountered, people are coming here with serious medical problems or scared to death because they don’t know what’s wrong and to be treated like …
Exactly the same experience as Cassie. My wife has a TBI and botox helps greatly. They also called us 2 weeks prior. Not nearly enough time to have the whole process completed. Fortunately our CVS Specialty Pharmacy will ship to the doctors …
I now understand why this place has two stars. I call them to make an appointment. They told me it will be three months 7ntil I can be seen you need a referral. So I go to my doctors to get a referral an call back. I try to make an …
Do not recommend. Assembly line. You check-in. You talk. He typed. He prescribed. I checked-out. He discounted just about eveverything I was experiencing (even chuckling on one occasion), never following up or doing any testing. I never got the help I needed & am being taken off all seizure meds, though they’ve helped.
The care my daughter received was poor at best. My daughter was given a medication that gave her a rash. We were told it wasn’t possible and basically were ignored. We parted ways after we were fired from the practice, which allowed us to find much better care.
Just went today with my mother Marina Williams, I’d have to say dr. Andrew Stalker, really shouldn’t have a license any medical license myself without that much medical education would still know more than this doctor, not only did he lack …
We just left there. We had a positive experience. The staff was curtious. My husband saw Dr Casanova for severe headaches. He spent 40 minutes with us, was very thorough and offered a plan for treatment. We are pleased with the doctor and the facility.
This place really needs some help in there billing departments. It took almost a year to get my insurance payments figured out. Just please be carful to give them the right insurance the first time. Or it will be very hard getting it …
While I feel the skill of my doctor is second to none, they way Neurocare does its business is terrible. If you have to contact them for anything it can take several day to get a reply if at all. The overall feeling from the staff is …
Was a patient for decades, very poor care. Dr’s don’t listen or care about patient’s. I only stayed because of insurance coverage. Before they moved it was a great place, I used to get an MRI every 2 years, it’s been almost 10 since my …
The worst experience ever! If you like being tossed in the gutter go here! 😡 Having a head injury and depression going to this practice will not help. I felt as if I went to court every visit. A couple of the secretaries and assistants were …
I’ve never posted a review before for any business. I just got off the phone with someone at the NeuroCare Center in Canton, Ohio who I think was the receptionist as I pressed 0. She answered the phone in a way that said she was very, very …
There were an option to give 0 stars I would give that .This places an organized unsympathetic and I wish I had never gone there. I was a yell that on the phone when I called crying in pain. Hung up on another time. Nurse practitioner was …
After a worker’s comp injury, I was referred to Neurocare, as nothing else could be done medically until my doctor could get a nerve test. I called Neurocare over 100 times trying to schedule an appointment and could not get through to …
First I gotta say doctor is OK. Not bad but staff to make an appt. , or to ask question to is bad. Phone service is awful will be put on hold if they even answer. Noone comes back they just transfer you over an over. The nurses are nice an …
If I could give zero stars I would. The reception staff is a joke, no one calls you back, they can’t send medications to the correct pharmacy (they sent it to a pharmacy I’ve never ever been to). Ask for a manager to call you back and that …
Do not go here!! I cannot get anybody to answer the phone. My doctor is leaving the practice and I will be following him. I have been seeing him for over 10 years and he is excellent. They sent me a letter basically saying they can’t treat …
Scheduled 2 appointments without my consent, which I missed, then dropped me without notice, wait until week after I’m out of my medication to inform me(which I had to go into the office to finally get an answer after 3 weeks of trying to …
The staff and Dr. Zollinger were wonderful. The staff pleasant, helpful, and informative. Dr. Zollinger was thorough and made sure all of our concerns were addressed. He laid out a plan and gave specifics of what the next steps were after …
I am very sorry to say this, but I will not be going back to this practice. I really like the doctor and nurse practitioner (this is in NO WAY a reflection on them), but the office staff is, for lack of a better word, incompetent. They …
The doctor who recently worked with me, Dr. Bavis, did an incredible job, and my previous visit with A nurse practitioner that I no longer remember the name of, was very well as well; Though, I will say the phone service for this company is …
I call to ask my doctor if I still need to appear for an appt. The lady at the front desk is rude when she only asks if I want to keep/cancel my appt, but doesn’t let me explain why I’m even calling. When she transfers me to another phone, …
When you walk through the door you are greeted with a smile. The doctors are amazing, they are truly concerned about your issues and concerns. Thank You Jesus.
The doctors here are very nice but the staff is not supportive at all. If you have a problem with insurance and need support from the nurses to write a letter to get certain drugs approved they will make promises to take care of things and …
Update 2020: Nothing has changed. Nobody picks up the phone, and there is no place to leave a message. I had to leave work and go to their office to get someone’s attention. Highly recommend avoiding this place. Which is a shame because my …
I’m COMPLETELY appalled at the lack of professionalism in their Canton office. I submitted paperwork to be completed 10/15/15 and paid their “form fee” of $40 over the phone. I had checked on the status on 10/29/15 to find out that they …
The receptionists and women who come to take you back to the drs office have little to no compassion , I was the only one in the waiting room and I got a Phone call regarding my moms health that was heartbreaking and all they were worried …
Just wanted to say…….I am very satisfied with my experiences and treatment at NeuroCare Center.
Dr Ryan Drake has been my neurologist since 2011. He is a consummate …
This place has been the worst experience to me, and others I know who’ve been there. I was 16 years old and was diagnosed with epilepsy and were quick to get me on medication. I lost my license for 6 months and was upset about the whole …
I have gone here for over a year now and have had a multitude of bad experiences. Although the actual doctors were good, they only see you every couple of sessions and I have gotten a different PA every time. Some are nice, but others …
Visit seemed productive, doc and staff were nice to deal with… HOWEVER!! I can never get through on the phones, constant loop of being put on hold and going through the menu over and over. When I did reach someone to ask my needed …
My husbands meds were causing awful issues. Impulse control, violent out burst and they say it’s primary cares problem. Primary says it’s Nuero care. It has gotten so bad that when I called I was told he needs to come in instead of phone …
I’m getting really sick of neuro care I love my doctor however scheduling has been a pain in the you know what. And dealing with the specialty pharmacy, Acura health on top of this office has been a nightmare. Supposed to have my Botox …
My wife scheduled an appointment at neurocare center for august 16th. When we showed up she was told that our appointment was for august 12th and we were going to be charged for “no show”. The staff was very condescending and accused us of …
Would give negative if I could. Was in car accident and missed a 3 month follow up. Rescheduled but there was going to be a 9 day gap in my medication refill. For those of us who don’t sleep for days at a time that’s not good. They have …
Wouldn’t even give this place one star. Was dealing with them for months and kept pushing my seizures off as panic attacks and never seen my actual Dr. there. After numerous smaller seizures a couple I had in their office and 2 grand maul …
Staff was amazing! They helped too put me at ease while in their care. I appreciated that they explained each step as they went along, that communication was helpful. They were on time, no waiting was seen right away both times!
TERRIBLE PLACE. Do not waste your time. I have and I extremely regret. They treat you like a dollar sign instead of a patient. They definitely DO NOT care about YOUR health or any concerns you have. All they want to do is put you in pain management and their ONLY solution are pills.
I had the pleasure of working alongside Ms. Andrea. Couldn’t have asked for a better professional to help me with my at-home sleep test. She was kind, funny, and beautiful both inside & out and I really enjoyed meeting her. …
UPDATE 3/3/2021: I called and left a message for the office supervisor over 3 weeks ago. I explained how dissatisfied the Google reviews state clients are with the office staff. …
It’s just fine for me. I have never really had any problems in there. I know, that sometimes, the older(Not necessarily the elderly.) nurse’s could seem like they were just having a bad day, or something like that. But, they did seem to …
If I could leave 0 stars for this place I would. I saw a completely different doctor than the one I saw initially. The second one rolled her eyes at me as I was explaining what was going on. They scheduled MULTIPLE appointments for me …
EDITED:
I am leaving my original review below – but after speaking to a few people in the Center I am told they are switching out staff and are working on all of the …
If I could give a lower rating I would. My Experience at the office was ok the Dr and his assistant were personable, and got me in and out real quick. Then the nightmare began. As I left the office I was told the results of my EMG test …
I had my first appointment today! The staff was prompt, welcoming and very efficient! I met with Dr Zollinger and was very impressed. He went above and beyond and really took time to answer questions, explain things thoroughly and put my …
Dr drake seems to know what he’s talking about. Something is wrong with their phone systems where I make a selection but it doesn’t work. The only thing I had a problem with was the receptionist when we went there for our first appointment. …
My sister is so ill and went to Dr. Earl for help. She was a healthy 67 yr old and has come down with a debilitating illness that drs can’t figure out. She was in the examination room for 15- 20 min and Dr. Earl looked at his watch 3 …
The nurses and MAs have always been exceptional. I was only able to work with Dr. Drake once, but she seemed to genuinely listen and take an interest in how I was feeling. She was understanding when I couldn’t remember exact dates. She …
Every staff member I encountered was genuinely sweet and caring, I could tell it wasn’t forced to impress a new patient. Dr. Ryan was great, actually listened to what I was saying and made me feel like this appointment would be a pivotal point for me and not another waste of time.
After reading all of the bad reviews I was seriously apprehensive of my appointment and was scared I was waisting my time. But I had a completely different experience. The front office check in staff were kind and very helpful, the doctor …
Extremely inefficient office. Unfriendly staff. Billing department is an absolute nightmare. I have multiple health insurances and I ended up with a bill going to collections which negatively affected my credit score. I’ve never had a late …
I see Dr. Ryan Drake. I have always had a positive experience with him and the nursing staff. I do a lot of virtual appointments, and it’s very convenient. Getting prescriptions filled have been somewhat time consuming but overall a nice office.
Horrible people and patient “care” is non-existent. Too bad you can’t have negative stars. Do not take your loved ones here. They could care less about treating them.
I’m not sure about the experience of others, but they got me in 15 minutes early, and the test was done respectfully and quickly. I will say, they are very quick, and I felt a little rushed, but I was thankful to have it done in a speedy …
GO SOMEWHERE ELSE!!!!! They made my chart inactive. Without telling me. They refused to fill my med that I’ve been taking for 10 years. The person answering the phone hung up on me so I had to call back and then was told I had to look for a new neurologist because they wouldn’t even schedule my appointment.
If you’re looking for a good experience, see Angela at the Alliance office! It’s very quiet and laid back there. She spent an ample amount of time with me going through all of my symptoms to try to find relief for my awful migraines. She was very nice along with the lady who checked me in!
Dr. Stalker was great! He answered my questions had a great bedside manner. He had a good uplifting personality and is taking my concerns seriously! My nurse was super nice too! The front desk women are a little bit rude and didn’t bother checking me in until I went up to the desk. But the doctor and nurses were awesome!
Staff was nice on the phone, at the front desk, and in the back. Dr was very nice and concerned and explained everything. During colonoscopy I couldn’t have asked for a better team to put me at ease. I don’t know about others, but my experiences have always been positive and I’ve been numerous times.
I don’t understand many of the negative reviews honestly. I have been seeing Neurocare since age 16 now i am 53. They have been nothing more than professional and have treated me 100% accurately for my seizure disorder over the years.
I have never met a group of office staff, medical staff, and doctors be any more rude, dismissive and unprofessional. I wouldn’t send any I know there for any reason. Continually have phone issues, scheduling issues, insurance issues, and …
Rude receptionists
Wonderful doctors and staff
Staff is horrible, doctor is crazy
Helped find cause of headache when no one else could.
Not even worth a whole star!!!
Dr. Ryan Drake is always nice and very helpful.
Husband is a patient, Dr. Casanova is great!
If they could answer their phones that would be great
Just delivering lunch, but the staff seems really freindly
Unorganized mess. If you’d like to waste your valuable time go here.
Was terminated from practice after 15 years, did bot generate enough income for group.
They don’t care about their patients. Will take several days to call back, if at all.
Would not recommend to anyone. Overall from start to finish bad experience.
How can you run a doctor’s office when the staff NEVER ANSWER THE PHONE’S and they have a lunch break from 1115 to 1230 so no one can answer the phones what the ****!!!!
Was 9 min late due to traffic. Would not see me. Apparently appointments are only 10 min long.
Very unprofessional staff. They don’t seem to care about the patients at all.
The place is great, but there is either something super wrong with their phone system or their reception workflow – good luck trying to get to them through the phones.
Never able to get ahold of their office and when you do, you have to wait 3 months for an appointment.
Had Doctor Kinast and every time I go they seem to welcome me in & treat me like I’m an extedext family member.
Been trying to get a script filled for 3 days now for my wife. I am not very impressed with them. Doctor did not seem to like getting questioned about treatments. Almost like “How dare I question them”
The customer service experience are always negative. When I call to schedule they are rude over the phone. I’m definitely not treated with respect.
My husband went in for an EEG and came home with two BED BUGS on his arm!
I have been on hold for over 20 minutes, not a soul to answer a phone call at Neurocare Center. I wouldn’t wait if I didn’t have to and I certainly wouldn’t try to make an appointment with this kind of staff shortage.
When the receptionist answer the phone which is quite rare they always act like they hate their job! I have to call 4-5 times to get someone on the phone because no one likes to answer the phones.
Very poor care experience. If you are considering seeking health care from this place for migraines, don’t! Consider all other options before wasting your time and money here.
This place is probably one of the worst places to go to if you miss an appointment they throw you to the curb and after you have a seizure and call in and tell them that you had one they tell you that they won’t see you and they can’t they …
Total fraud. All they want is to bill you and your insurance. “Bill first, ask questions later.” Good luck having them correct any billing issues.
I have been going to NeuroCare Center for 7yrs. I really trust my Dr and Emily. They listen and take time to answer all your questions.
I’ve been a patient of Dr. Bavis for about 4 yrs. He is a great doctor and the office has always been responsive to my needs.
I told the lady that I was on hold for 35 min. She said “That’s actually pretty good.Some people wait a lot longer.”
NEUROCARE…YOU NEED HIGHER STANDARDS! You also need better receptionists!
I have also had nothing but good experiences from Dr. Berke, Cassanova, and the staff. Caring, knowledgable, and experienced. The care I have received here has changed my life dramatically.
Tried to call 5 times over a period of 1 week prior to requesting a referral to check if practice treats a condition and nobody ever answered the phone. I def won’t be going there!
I spent close to a thousand dollars getting my son into see Dr Kinast. I then get a letter that he’s dismissed from the practice due to a patient bond being broken. No one will help me with what that is, why it is, or anything. I would never recommend this practice, or Dr Kinast, to anyone.
I’ve been here several times and I like it. The staff has always been very helpful and pleasant to me. The doctors have always given me their full attention and answered all my questions.
This dude makes bank on people and he’s a fraud. I knew it last time and so confirmed now, six years later. What a joke…Do not like this so called neurologist. 🙄 fraud… …
Absolutely Horrible Place! I wouldn’t send ANYONE here. These Drs Are A joke. They do not care about YOU Or Your Well-being. Bedside manner is awful!
Because everybody is just so darn nice you go there and you don’t have to worry about sleeping or trusting where you lay your head and the staff is just so nice felt like I was almost at home it was a good experience I was a little bit …
I have been going to nero care for about 20 years for a few problems and now find out my pain management doctor is leaving who i have seen for like 15 yrs who i liked and trusted, but the way they handled this , no notice, letter nothing is …
By far the worst place in this city asked if I could maybe see another doctor because he is a migraine specialists well I got the boot there is no. Other brain doctor close to me to see . Nerocare has all of them in this city . Thanks for …
I can’t imagine that the doctors have any idea how the staff is treating their patients. I have NEVER been treated with so much disrespect and negligence from a doctors office. If the doctors are aware, than shame on them.
Rachel is an angel. Emily is a great physician. Can’t say much more positive about the place other than these two amazing women.
Diagnosed Parkinson’s April 2114. Doctor. He Left for Univ Hosp Cleve two weeks later. He was great. Next one i seldom saw. Last two visits saw two different NPs. Moved to university Hosp Medina. Dr Walter & wife NP. Wonderful but distance …
Best Dr’s for neurological issues, but staff is the worst I’ve ever seen or dealt with. Makes me wonder if the Dr’s know about their staff, or just doesn’t care. They won’t answer their phones, and won’t take care of issues.
Dr. Ryan Drake is the worst dr in canton ohio . He doesnt care about his patients . He will send he straught to his pa EMILY and then realase you have they charge your insurance do not go to this plus if you have chronice migraine and just …
Dr.kinast is awesome!
But… scheduling, you mines well forget it! They’re super hard to get ahold of …
I really like Dr. Burke but he retired. The customer service is horrible, impossible to fill prescriptions by talking to someone. They have failed to fax in prescriptions. Multiple times.
IF I COULD GIVE NEGITIVE STARSI WOULD
This place is a joke!!!!!! Dr Ryan Drake don’t listen to a thing you say! Or anything the referring doctor says! Then I make a complaint and in response to that …
They really helped my wife manage her chronic migraines. Thank you !
Waited 3 months to talk to a Doctor for 5 mins and be recommended to someone else what a waste of time and money. The doctor didnt explain anything medically to me and didn’t seem to listen or care about any of my symptoms
Nuerocare has substandard doctors. All the good ones have left. I would never go or take anyone there.
I’m not sure what happened to this place. I was a former patient, and unsuccessfully tried to book a consolation with Dr. Kinast. Three call, and three voicemails and absolutely zero response from the staff. Disappointing doesn’t begin to …
I seen Dr. Bavis at the Orrville office and I was pleased with his staff and with Dr. Bavis himself. They were polite and courteous and efficient. He took a lot of time giving me a thorough exam and asking me detailed questions of my …
Staff is so rude. I can not believe the lack of compassion/care they have. I have been going here for four years now and I am at my wits end. Never call me back and when they do it has nothing to do with what I called about, just to set up …
Dr. Stalker apparently doesn’t even read patient files before prescribing medication. I think he literally just pulls them out of a hat. He tried to prescribe 2 in a row that are listed as allergies on my file. The only staff that is really …
I’m seeing all these negative reviews for the staff and the receptionists, which I’m sure is true. But every time I come here I am very satisfied because Dr. Stalker has always been wonderful. Out of all the different kinds of doctors I’ve …
Unfortunately, this facility is the only one with a pediatric neurologist in our area that our insurance would cover. Otherwise, I would never tolerate such a low class practice. I have been going here for about 5 months and have no issues …
If you are even remotely considering going to Neurocare Center I would strongly recommend reading my experience with them and my opinion of them which I offer below. After this nightmare, I would not take my dog there for treatment. I had …
I agree with Chad. It’s bad enough to be going through an ordeal, neurological most likely, and then to have poor staff assistance makes it even worse. The front desk girls were nice, the nurse that checked me in was fine but the checkout …
Had originally thought this was a good doctor for my wife but ended-up with a really bad taste in our mouth thanks to the staff. We had given CVS Pharm permission to fill a Botox prescription whenever the Dr. office requested it (wife was …
Do NOT use this practice!! The staff ( Taniesha- medical question line staff member and Heather- clinical manager) are EXCEPTIONALLY RUDE AND TALKED OVER ME throughout my conversations. I was given the Emgality injection for my migraines …
I possibly had a seizure but my family doctor decided against it, so I called to make an appointment they said you need a referral, even though I am in the system and have been there before. I am giving them one star cause the staff person …
My doctor is ok but the staff is the worst, rude, uncaring and snippy. Every single person I’ve encountered, people are coming here with serious medical problems or scared to death because they don’t know what’s wrong and to be treated like …
Exactly the same experience as Cassie. My wife has a TBI and botox helps greatly. They also called us 2 weeks prior. Not nearly enough time to have the whole process completed. Fortunately our CVS Specialty Pharmacy will ship to the doctors …
I now understand why this place has two stars. I call them to make an appointment. They told me it will be three months 7ntil I can be seen you need a referral. So I go to my doctors to get a referral an call back. I try to make an …
Do not recommend. Assembly line. You check-in. You talk. He typed. He prescribed. I checked-out. He discounted just about eveverything I was experiencing (even chuckling on one occasion), never following up or doing any testing. I never got the help I needed & am being taken off all seizure meds, though they’ve helped.
The care my daughter received was poor at best. My daughter was given a medication that gave her a rash. We were told it wasn’t possible and basically were ignored. We parted ways after we were fired from the practice, which allowed us to find much better care.
Just went today with my mother Marina Williams, I’d have to say dr. Andrew Stalker, really shouldn’t have a license any medical license myself without that much medical education would still know more than this doctor, not only did he lack …
We just left there. We had a positive experience. The staff was curtious. My husband saw Dr Casanova for severe headaches. He spent 40 minutes with us, was very thorough and offered a plan for treatment. We are pleased with the doctor and the facility.
This place really needs some help in there billing departments. It took almost a year to get my insurance payments figured out. Just please be carful to give them the right insurance the first time. Or it will be very hard getting it …
While I feel the skill of my doctor is second to none, they way Neurocare does its business is terrible. If you have to contact them for anything it can take several day to get a reply if at all. The overall feeling from the staff is …
Was a patient for decades, very poor care. Dr’s don’t listen or care about patient’s. I only stayed because of insurance coverage. Before they moved it was a great place, I used to get an MRI every 2 years, it’s been almost 10 since my …
The worst experience ever! If you like being tossed in the gutter go here! 😡 Having a head injury and depression going to this practice will not help. I felt as if I went to court every visit. A couple of the secretaries and assistants were …
I’ve never posted a review before for any business. I just got off the phone with someone at the NeuroCare Center in Canton, Ohio who I think was the receptionist as I pressed 0. She answered the phone in a way that said she was very, very …
There were an option to give 0 stars I would give that .This places an organized unsympathetic and I wish I had never gone there. I was a yell that on the phone when I called crying in pain. Hung up on another time. Nurse practitioner was …
After a worker’s comp injury, I was referred to Neurocare, as nothing else could be done medically until my doctor could get a nerve test. I called Neurocare over 100 times trying to schedule an appointment and could not get through to …
First I gotta say doctor is OK. Not bad but staff to make an appt. , or to ask question to is bad. Phone service is awful will be put on hold if they even answer. Noone comes back they just transfer you over an over. The nurses are nice an …
If I could give zero stars I would. The reception staff is a joke, no one calls you back, they can’t send medications to the correct pharmacy (they sent it to a pharmacy I’ve never ever been to). Ask for a manager to call you back and that …
Do not go here!! I cannot get anybody to answer the phone. My doctor is leaving the practice and I will be following him. I have been seeing him for over 10 years and he is excellent. They sent me a letter basically saying they can’t treat …
Scheduled 2 appointments without my consent, which I missed, then dropped me without notice, wait until week after I’m out of my medication to inform me(which I had to go into the office to finally get an answer after 3 weeks of trying to …
The staff and Dr. Zollinger were wonderful. The staff pleasant, helpful, and informative. Dr. Zollinger was thorough and made sure all of our concerns were addressed. He laid out a plan and gave specifics of what the next steps were after …
I am very sorry to say this, but I will not be going back to this practice. I really like the doctor and nurse practitioner (this is in NO WAY a reflection on them), but the office staff is, for lack of a better word, incompetent. They …
The doctor who recently worked with me, Dr. Bavis, did an incredible job, and my previous visit with A nurse practitioner that I no longer remember the name of, was very well as well; Though, I will say the phone service for this company is …
I call to ask my doctor if I still need to appear for an appt. The lady at the front desk is rude when she only asks if I want to keep/cancel my appt, but doesn’t let me explain why I’m even calling. When she transfers me to another phone, …
Terrible experience – would not recommend to anyone. In short: they missed seeing a (benign) tumor. …
When you walk through the door you are greeted with a smile. The doctors are amazing, they are truly concerned about your issues and concerns. Thank You Jesus.
The doctors here are very nice but the staff is not supportive at all. If you have a problem with insurance and need support from the nurses to write a letter to get certain drugs approved they will make promises to take care of things and …
Update 2020: Nothing has changed. Nobody picks up the phone, and there is no place to leave a message. I had to leave work and go to their office to get someone’s attention. Highly recommend avoiding this place. Which is a shame because my …
I’m COMPLETELY appalled at the lack of professionalism in their Canton office. I submitted paperwork to be completed 10/15/15 and paid their “form fee” of $40 over the phone. I had checked on the status on 10/29/15 to find out that they …
The receptionists and women who come to take you back to the drs office have little to no compassion , I was the only one in the waiting room and I got a Phone call regarding my moms health that was heartbreaking and all they were worried …
Just wanted to say…….I am very satisfied with my experiences and treatment at NeuroCare Center.
Dr Ryan Drake has been my neurologist since 2011. He is a consummate …
This place has been the worst experience to me, and others I know who’ve been there. I was 16 years old and was diagnosed with epilepsy and were quick to get me on medication. I lost my license for 6 months and was upset about the whole …
I have gone here for over a year now and have had a multitude of bad experiences. Although the actual doctors were good, they only see you every couple of sessions and I have gotten a different PA every time. Some are nice, but others …
Visit seemed productive, doc and staff were nice to deal with… HOWEVER!! I can never get through on the phones, constant loop of being put on hold and going through the menu over and over. When I did reach someone to ask my needed …
My husbands meds were causing awful issues. Impulse control, violent out burst and they say it’s primary cares problem. Primary says it’s Nuero care. It has gotten so bad that when I called I was told he needs to come in instead of phone …
I’m getting really sick of neuro care I love my doctor however scheduling has been a pain in the you know what. And dealing with the specialty pharmacy, Acura health on top of this office has been a nightmare. Supposed to have my Botox …
My wife scheduled an appointment at neurocare center for august 16th. When we showed up she was told that our appointment was for august 12th and we were going to be charged for “no show”. The staff was very condescending and accused us of …
Would give negative if I could. Was in car accident and missed a 3 month follow up. Rescheduled but there was going to be a 9 day gap in my medication refill. For those of us who don’t sleep for days at a time that’s not good. They have …
Wouldn’t even give this place one star. Was dealing with them for months and kept pushing my seizures off as panic attacks and never seen my actual Dr. there. After numerous smaller seizures a couple I had in their office and 2 grand maul …
Staff was amazing! They helped too put me at ease while in their care. I appreciated that they explained each step as they went along, that communication was helpful. They were on time, no waiting was seen right away both times!
TERRIBLE PLACE. Do not waste your time. I have and I extremely regret. They treat you like a dollar sign instead of a patient. They definitely DO NOT care about YOUR health or any concerns you have. All they want to do is put you in pain management and their ONLY solution are pills.
I had the pleasure of working alongside Ms. Andrea. Couldn’t have asked for a better professional to help me with my at-home sleep test. She was kind, funny, and beautiful both inside & out and I really enjoyed meeting her. …
UPDATE 3/3/2021: I called and left a message for the office supervisor over 3 weeks ago. I explained how dissatisfied the Google reviews state clients are with the office staff. …
It’s just fine for me. I have never really had any problems in there. I know, that sometimes, the older(Not necessarily the elderly.) nurse’s could seem like they were just having a bad day, or something like that. But, they did seem to …
If I could leave 0 stars for this place I would. I saw a completely different doctor than the one I saw initially. The second one rolled her eyes at me as I was explaining what was going on. They scheduled MULTIPLE appointments for me …
EDITED:
I am leaving my original review below – but after speaking to a few people in the Center I am told they are switching out staff and are working on all of the …
If I could give a lower rating I would. My Experience at the office was ok the Dr and his assistant were personable, and got me in and out real quick. Then the nightmare began. As I left the office I was told the results of my EMG test …
I had my first appointment today! The staff was prompt, welcoming and very efficient! I met with Dr Zollinger and was very impressed. He went above and beyond and really took time to answer questions, explain things thoroughly and put my …
Dr drake seems to know what he’s talking about. Something is wrong with their phone systems where I make a selection but it doesn’t work. The only thing I had a problem with was the receptionist when we went there for our first appointment. …
My sister is so ill and went to Dr. Earl for help. She was a healthy 67 yr old and has come down with a debilitating illness that drs can’t figure out. She was in the examination room for 15- 20 min and Dr. Earl looked at his watch 3 …
The nurses and MAs have always been exceptional. I was only able to work with Dr. Drake once, but she seemed to genuinely listen and take an interest in how I was feeling. She was understanding when I couldn’t remember exact dates. She …
Every staff member I encountered was genuinely sweet and caring, I could tell it wasn’t forced to impress a new patient. Dr. Ryan was great, actually listened to what I was saying and made me feel like this appointment would be a pivotal point for me and not another waste of time.
After reading all of the bad reviews I was seriously apprehensive of my appointment and was scared I was waisting my time. But I had a completely different experience. The front office check in staff were kind and very helpful, the doctor …
Extremely inefficient office. Unfriendly staff. Billing department is an absolute nightmare. I have multiple health insurances and I ended up with a bill going to collections which negatively affected my credit score. I’ve never had a late …
I see Dr. Ryan Drake. I have always had a positive experience with him and the nursing staff. I do a lot of virtual appointments, and it’s very convenient. Getting prescriptions filled have been somewhat time consuming but overall a nice office.
Horrible people and patient “care” is non-existent. Too bad you can’t have negative stars. Do not take your loved ones here. They could care less about treating them.
I’m not sure about the experience of others, but they got me in 15 minutes early, and the test was done respectfully and quickly. I will say, they are very quick, and I felt a little rushed, but I was thankful to have it done in a speedy …
GO SOMEWHERE ELSE!!!!! They made my chart inactive. Without telling me. They refused to fill my med that I’ve been taking for 10 years. The person answering the phone hung up on me so I had to call back and then was told I had to look for a new neurologist because they wouldn’t even schedule my appointment.
If you’re looking for a good experience, see Angela at the Alliance office! It’s very quiet and laid back there. She spent an ample amount of time with me going through all of my symptoms to try to find relief for my awful migraines. She was very nice along with the lady who checked me in!
Dr. Stalker was great! He answered my questions had a great bedside manner. He had a good uplifting personality and is taking my concerns seriously! My nurse was super nice too! The front desk women are a little bit rude and didn’t bother checking me in until I went up to the desk. But the doctor and nurses were awesome!
Staff was nice on the phone, at the front desk, and in the back. Dr was very nice and concerned and explained everything. During colonoscopy I couldn’t have asked for a better team to put me at ease. I don’t know about others, but my experiences have always been positive and I’ve been numerous times.
I don’t understand many of the negative reviews honestly. I have been seeing Neurocare since age 16 now i am 53. They have been nothing more than professional and have treated me 100% accurately for my seizure disorder over the years.