I’m trying to become a new patient here but I haven’t been able to contact anyone via phone for 3 days now. This would be a huge problem if I had questions about my medical conditions as an established patient. I’ll have to look elsewhere
I had a change in my symptoms of Parkinson’s and called the office… left a message … no response…. 2 days later called the office left a message … no response… 2 days later again no response … I need a office that cares and this one is not that
I can’t say how my experience is because they won’t even answer their phone!!! I call multiple times in the day and they will never answer. I cannot leave a message either because the machine cuts off. So now I have terrible pain still because they won’t answer a simple phone call. All I want is my test.
I’ve been driving to American Fork from Wyoming for 6 years. They have always taken great care of me! My migraines are so much better because of Botox!!
Had a test done in September of 2015, and haven’t gotten the results yet and its been over a year. I keep contacting them to have it sent to my current doctor and then it never gets sent. This place is very unprofessional and I have been paying off the expensive lab test with no results.
Dr. Taher is amazing! Very knowledgeable kind-hearted and precise. After seeing multiple doctors he was the only one able to diagnose me and get me treatment. My life is different because of him. Highly recommend to anyone!
Went to this practice. I only saw a nurse practitioner. He told me that my nerve pain was just something I would just have to live with. After living with the nerve pain for over a year I decided to seek a second opinion. Come to find …
This office has gone down hill. I had an fmla paper that was good to the end of 2021 , but company was bought out so i had to resubmit. Dr. refused to sign until i saw him. Holding fmla paper work hostage is just wrong. Especially when those fmla days off mean a person job.
I tried for 2 weeks to get a hold of anyone in this office to get a fax number so that I could send them a referral for a patient. After leaving several voice messages not once did I receive a phone call back. Because of this issue I had to refer the patient to another facility.
If you only need a neurologist for migraines and to boast of 20 years experience, this is the place for you.
I had an infection turn septic and seizure like episodes have plagued me daily …
I am really satisfied with the level of care that is given at the clinic.
Brittany & Glade Walker took lots of time with me & answered my concerns.
I feel that they really want to help me, with the best care & solve my problem.
This company is doing super well, can’t schedule me in for the next 10 months. I’ll go ahead and schedule my appointment and hope I haven’t had a seizure that kills me by then! Good grief. 2 stars for having so many people lining up but not being able to help me.
Follow up to the billing departments incompetence. I just got off the phone with their billing department at 4:14 pm on 08/19/2020. They are trying to tell me I owe them $119 dollars now when my wife and I told them she paid my co-pays to …
I have been having some issues and my physician suggested an MRI and referred multiple times to neurological associates but they never got back to me and neither sent an MRI order. Looks they are just looking for money and do not really …
They are always sending reminders for my appointments and help me with every question I have every time I go. Brittany is very welcoming. Her and the rest of the staff make me feel welcome and I’m really thankful for that.
This place was supposed to help me get a stimulant for my head like Adderall because I have a class 3 brain injury or any other medication because I truly needed help I was sleeping 20 hours a night because my head wouldn’t turn on. But …
Doctors and staff are great!. You can tell they enjoy their jobs and truly want to help patients in anyway that they can. Brittany and Jen have been super helpful. Communication is fantastic. Would highly recommend them.!
The staff were very pleasant. I saw Dr. David Johnson for a nerve conduction study. What a pleasure he was. Great bedside manner. Made you feel very comfortable through it all. He is one of the nicest Doctor’s I have been to, and I’ve been to many in my lifetime. His voice was very comforting.
These people are impossible to get a hold of! I think it’s unacceptable for a doctors office to send you to voicemail over and over again without a call back. I’ve been to their office twice. The second time my wife waited for me in the …
My doctor sent in a referral on Friday in the late afternoon and I immediately had someone calling me to sent up an appointment. They had me in the following Tuesday! I was surprised with how much time and effort the PA-C here took to …
Neurological Associates has helped me SO much with my health. Dr. Reynolds has treated me with respect in all of our appointments by answering all of my questions and taking my concerns into account in regards to my diagnosis and treatment …
My daughter has received great care at Neurological Associates. They helped us diagnosis my daughter’s condition and are helping her find relief. Dr Taher is very thorough and knowledgeable. He very quickly recognized the symptoms that led …
First off, the staff is actually very kind in general. I appreciate them. They were kind and amicable. I was sent to this office by my specialist to get tested for dysautonomia but instead of just scheduling me for the test, they had me see …
Terrible experience! Save your money and go somewhere else. The doctor was very nice but the billing office and receptionist are incredibly rude. They quoted me a certain price when they scheduled me over the phone and then when I got there …
I have never publicly reviewed a business before, but I feel it is necessary to relay, that I don’t believe Neurological Associates to be a safe practice. My husband had an almost fatal neurological condition, we never saw the neurologist …
Three appointments in and have found the providers to be less than helpful and strangely unprofessional. Staff is unorganized and seemingly untrained. I’ve had scheduled appointments not put on the calendar, insurance info gone missing and …
Absolutely the worst office I’ve ever worked with. I thought it was lack of care from the front desk/assistance after having two tests done and leaving multiple voicemails asking for the results, the MA just didn’t return my calls and it …
Customer service is less than average at this office. When we came first time, after getting misdirected by our GPS and calling the reception for directions, we arrived 15 minutes late. One of their employees at the front desk (possibly a …
Dr. Welker is no longer with the clinic. Best wishes to you in your future endeavors. His replacement, Dr. Neilson, is so kind and patient. I was her last appointment of the day yesterday and she was running late, most likely feeling the …
I would give them 0 stars if I could. The doctor I had was amazing. But the office is by far the worst office I have ever been to. I couldn’t get ahold of the office for any refills or to schedule a follow up. I left several messages and it …
WORST CUSTOMER SERVICE EVER was scheduled at 12:00pm and was patiently sitting in lobby for well over an hour and asked front desk about how much longer to be seen and was told they were far behind would not recommend them ever not only …
The worst. They NEVER call back. Never refill prescriptions. The ladies who answer the phone are so condescending. The first 2 or 3 times of it happening, I gave them the benefit of the doubt. I thought maybe they just had a bad day, short …
I’m trying to become a new patient here but I haven’t been able to contact anyone via phone for 3 days now. This would be a huge problem if I had questions about my medical conditions as an established patient. I’ll have to look elsewhere
I love this place Brittany and glade are so helpful and knowledgeable
Staff is helpful, doctors are great to work with. I recommend them.
Brittany is awesome!! She is really nice and helps you feel at ease!!
I had a change in my symptoms of Parkinson’s and called the office… left a message … no response…. 2 days later called the office left a message … no response… 2 days later again no response … I need a office that cares and this one is not that
The office is so difficult to get a hold of, and I wish the doctors had been more understanding.
I can’t say how my experience is because they won’t even answer their phone!!! I call multiple times in the day and they will never answer. I cannot leave a message either because the machine cuts off. So now I have terrible pain still because they won’t answer a simple phone call. All I want is my test.
I have been going to Neurological Associates for years. Always helpful, always friendly and always willing to do the best for the patient.
I’ve been driving to American Fork from Wyoming for 6 years. They have always taken great care of me! My migraines are so much better because of Botox!!
I love Dr. Welker and Britany!! The few times I have seen them, they have been a amazing! They listen, likeable, and great to see.
I was so thankful for Dr. andrew, I didn’t feel rushed he was so kind and took great care of me.
I recommend them I give them 10 stars
Had a test done in September of 2015, and haven’t gotten the results yet and its been over a year. I keep contacting them to have it sent to my current doctor and then it never gets sent. This place is very unprofessional and I have been paying off the expensive lab test with no results.
I have had great service from Neurological Associates. Brittany is very welcoming and makes you feel comfortable whenever I arrive.
Dr. Taher is amazing! Very knowledgeable kind-hearted and precise. After seeing multiple doctors he was the only one able to diagnose me and get me treatment. My life is different because of him. Highly recommend to anyone!
Went to this practice. I only saw a nurse practitioner. He told me that my nerve pain was just something I would just have to live with. After living with the nerve pain for over a year I decided to seek a second opinion. Come to find …
This office has gone down hill. I had an fmla paper that was good to the end of 2021 , but company was bought out so i had to resubmit. Dr. refused to sign until i saw him. Holding fmla paper work hostage is just wrong. Especially when those fmla days off mean a person job.
I tried for 2 weeks to get a hold of anyone in this office to get a fax number so that I could send them a referral for a patient. After leaving several voice messages not once did I receive a phone call back. Because of this issue I had to refer the patient to another facility.
If you only need a neurologist for migraines and to boast of 20 years experience, this is the place for you.
I had an infection turn septic and seizure like episodes have plagued me daily …
I am really satisfied with the level of care that is given at the clinic.
Brittany & Glade Walker took lots of time with me & answered my concerns.
I feel that they really want to help me, with the best care & solve my problem.
This company is doing super well, can’t schedule me in for the next 10 months. I’ll go ahead and schedule my appointment and hope I haven’t had a seizure that kills me by then! Good grief. 2 stars for having so many people lining up but not being able to help me.
Follow up to the billing departments incompetence. I just got off the phone with their billing department at 4:14 pm on 08/19/2020. They are trying to tell me I owe them $119 dollars now when my wife and I told them she paid my co-pays to …
I have been having some issues and my physician suggested an MRI and referred multiple times to neurological associates but they never got back to me and neither sent an MRI order. Looks they are just looking for money and do not really …
They are always sending reminders for my appointments and help me with every question I have every time I go. Brittany is very welcoming. Her and the rest of the staff make me feel welcome and I’m really thankful for that.
This place was supposed to help me get a stimulant for my head like Adderall because I have a class 3 brain injury or any other medication because I truly needed help I was sleeping 20 hours a night because my head wouldn’t turn on. But …
Doctors and staff are great!. You can tell they enjoy their jobs and truly want to help patients in anyway that they can. Brittany and Jen have been super helpful. Communication is fantastic. Would highly recommend them.!
The staff were very pleasant. I saw Dr. David Johnson for a nerve conduction study. What a pleasure he was. Great bedside manner. Made you feel very comfortable through it all. He is one of the nicest Doctor’s I have been to, and I’ve been to many in my lifetime. His voice was very comforting.
These people are impossible to get a hold of! I think it’s unacceptable for a doctors office to send you to voicemail over and over again without a call back. I’ve been to their office twice. The second time my wife waited for me in the …
My doctor sent in a referral on Friday in the late afternoon and I immediately had someone calling me to sent up an appointment. They had me in the following Tuesday! I was surprised with how much time and effort the PA-C here took to …
Neurological Associates has helped me SO much with my health. Dr. Reynolds has treated me with respect in all of our appointments by answering all of my questions and taking my concerns into account in regards to my diagnosis and treatment …
My daughter has received great care at Neurological Associates. They helped us diagnosis my daughter’s condition and are helping her find relief. Dr Taher is very thorough and knowledgeable. He very quickly recognized the symptoms that led …
First off, the staff is actually very kind in general. I appreciate them. They were kind and amicable. I was sent to this office by my specialist to get tested for dysautonomia but instead of just scheduling me for the test, they had me see …
Terrible experience! Save your money and go somewhere else. The doctor was very nice but the billing office and receptionist are incredibly rude. They quoted me a certain price when they scheduled me over the phone and then when I got there …
I have never publicly reviewed a business before, but I feel it is necessary to relay, that I don’t believe Neurological Associates to be a safe practice. My husband had an almost fatal neurological condition, we never saw the neurologist …
Three appointments in and have found the providers to be less than helpful and strangely unprofessional. Staff is unorganized and seemingly untrained. I’ve had scheduled appointments not put on the calendar, insurance info gone missing and …
This is the most absolute WORST doctor’s office I have ever had to deal with!! Would give a zero star if possible! …
Absolutely the worst office I’ve ever worked with. I thought it was lack of care from the front desk/assistance after having two tests done and leaving multiple voicemails asking for the results, the MA just didn’t return my calls and it …
Customer service is less than average at this office. When we came first time, after getting misdirected by our GPS and calling the reception for directions, we arrived 15 minutes late. One of their employees at the front desk (possibly a …
Dr. Welker is no longer with the clinic. Best wishes to you in your future endeavors. His replacement, Dr. Neilson, is so kind and patient. I was her last appointment of the day yesterday and she was running late, most likely feeling the …
I would give them 0 stars if I could. The doctor I had was amazing. But the office is by far the worst office I have ever been to. I couldn’t get ahold of the office for any refills or to schedule a follow up. I left several messages and it …
WORST CUSTOMER SERVICE EVER was scheduled at 12:00pm and was patiently sitting in lobby for well over an hour and asked front desk about how much longer to be seen and was told they were far behind would not recommend them ever not only …
The worst. They NEVER call back. Never refill prescriptions. The ladies who answer the phone are so condescending. The first 2 or 3 times of it happening, I gave them the benefit of the doubt. I thought maybe they just had a bad day, short …