If you have been frustrated in your efforts to find relief from your neurological or nerve pain, Neurological Health Associates (NHA) can definitely … See more
Read More| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
11602 Lake Underhill Rd Ste 104, Orlando, FL 32825
(Translated by Google) Much kindness and respect
(Original)
Mucha amabilidad y respeto
(Translated by Google) Excellent treatment, organized and the waiting time is very short. …
(Translated by Google) very good treatment
(Original)
Mui buen trato
(Translated by Google) Excellent doctors and they are wonderful with their care
(Original) …
(Translated by Google) Excellent attention from both the staff and the nurses and not to mention Dr. I congratulate you. Good service. Thank you …
(Translated by Google) Super professional and good follow up with my problems
(Original) …
(Translated by Google) It is a very good experience, the treatment is excellent from the entire team. Personally, I feel very grateful for how loving and caring they are with all the patients. …
(Translated by Google) My attention was excellent, my attention with the reception staff was very cordial, attentive and punctual, the medical assistant staff is very professional at all times they were interested in my problem; facilities …
(Translated by Google) Excellent staff and dra, very professional !! very friendly I felt like I was in family. God bless you and continue like this with us patients. 100% recommended. 🙂 …
(Translated by Google) 6 years ago I had seen him, and the experience was good, he is a very experienced doctor, pays attention to the patient and answers questions, even though the wait was a bit long. Now I had to go back to a neurologist …
This place is a joke.
Horrible staff
Very helpful
attention was great, professional and very helpful
Rude staff, don’t care about the patient.
Good
Doctors and staff are awesome.
Exelent
Called to make an appointment and the receptionist was rude and nasty on the phone.
Dr. Wouldn’t listen to ir my problems said they found spots but he wasn’t worried about tried to tell him my symptoms he politely walked me to the exit
long wait to see doctor, but once seen, pleased with efficiency & compassion shown
You set up appointment they ask you to come in 15 minutes before then you sit and wait forever. Patients time or schedule have no value.
Terrible Customer Service. Worst place to get treatment in Florida. The staff is really unprofessional. THIS PLACE IS A NIGHTMARE!
I waited 2 hours to see the Dr. No explanation or apologies were given.
My experience at the office was excellent you were in and out quickly they explain everything everything worked out good for me thank you
I did not see the doctor.. I met with his NP ands did a good job!
Doctor listened to my concerns, answered my questions. Staff is professional and caring.
Don’t go here. Never saw the same doctor after 4 visits. Fernando came in for a 10min procedure and never said a word. Just left right afterwards.
I see the nurse practitioner and never have a problem. She answers my questions. I have never had a problem.
Do your own research and find a more qualified office and staff for your neurological needs, steer clear of this place and save yourself headache. Wait time is ridiculous to begin with and staff with Elementary knowledge.
Dr. GONZALES PORTILLO and their assistants are highly professionals. They answer all my questions until I was satisfied. I highly recommend the office.
Terrible customer service and support. I cancelled an appt months ago and was charged a no show fee. I called multiple times after to resolve the issue and was told I would not receive the bill again. Yet every month here it is! And now when I call I have to leave messages because no one answers. DO NOT recommend!
Told me I needed a psychiatrist and blamed my constant headaches and pain on stress. Downplayed everything as a symptom of stress or hormones. Come here if you want to be gaslit. Will never come back.
My mom did not like the lady that attended her. The nursing assistant was not friendly. Looking for another neurologist soon !
From entering until going out you feel knowledge and good treatment.
This place is a NIGHTMARE!!!! Don’t ever make an appointment with this place. Rude staff, irresponsible, less than caring people.
Your blood pressure will soar to dangerous levels dealing with them and it’s …
The worse doctor experience i have ever had. Waited a month for an appointment and they will cancel on you as you come in. Never give a follow up on the test result. I doubt they even check the patient result. Horrible customer service,m!! Rude and irresponsible staff.
Have been a patient foe 5 years, only because of location! Staff always changing, rotating? Dr treated me for 5 years, reminded her every time I was not a Diabetic. Last visit she states, “can’t treat you anymore. Your not a diabetic”????? And you will sit in waiting room and sit and sit…
This place was a disaster. I went with a family member to get test results and the nurse practitioner diagnosed her with MS. She gave us a book relating to self-help in case she “goes into a depression” about her illness, then gave us a …
Excellent Doctor. Excellent Staff that goes above and beyond.
2hr+ wait to see the doctor with a morning appointment. It took an hour to be moved to an exam room and another for the doctor to come in. He spent all of three maybe four minutes, checked my breathing(not sure what that has to do with my …
Ib like Dr Portillo but I saw the new PA and she asked me TWICE during the 5-minute visit if I had Fibromialgia. She was also, in addition of scatter-brained, rude.
Two stars for the female nurse practitioner who was somewhat kind. Other than that—awful. They have not returned my phones calls nor voicemails. Refuse to understand the needs of their patients, especially when it comes to insurance. Go …
First time I came to the office the dr did not do much talking he stated you look like you have ms go do a MRI I’ll see you in 4 weeks and that was it. The next time I come they told me I had pinched nerve in my spine to take this medicine …
This doctor was the first to ever treat my wife’s sudden epileptic issues she developed after having our second child. He makes his rounds at AdventHealth East Orlando on Lake Underhill. We had been dealing with several other neurologists …
This has to be the absolute worst place to get treatment in the United States. Avoid at all costs if at all possible!!! There staff is the most unprofessional. The receptionists are on their phones while at the counter talking to people …
First, the only reason this even gets one star is because you have to leave one to put a review. Otherwise it would be zero. …
Worst front staff. I went to this office on 6/5/19 @ 11:35am. This rude Hispanic woman was the front staff at that time. …
The ARNP is very nice as is the receptionist. Its impossible to reach this office by phone. Seriously tried for days to get a call back, weeks to get an an appointment no one answers the phone. Terribly run office. For this reason I’m finding a different neurologist. Never did see the actual Dr.
Called in to get a narrative report owed to me for a couple months now and right as the phone rang I was put on hold, not even a hello. It took a good 15 minutes before it was picked back up and I finally was able to speak with someone. …
Great staff, greedy doctor – I’m sitting at my computer trying to wrap my head around what happened at your clinic this morning. As scheduled, I visit the office for a follow up and to get prescription refilled. While there, I asked that …
either the phone keeps looping, and no one is at any of the extentions and will not return call when left message, Cant get anyone to answer the phone, finally after one hour, someoner finally picked up and put me to a nurse WHO WAS NOT THERE. Glad im not dying!!
Was kept WaitingFor 2 hours or moreAnd then didn’t get to see the doctor.Saw what I guess to beThe nurse practitionerAnd she didn’t know anythingShe was dense
Dr. Portillo was wonderful in helping my spouse’s in the recovery process.
Amazing Droctors and medical staff. Super professional. Atmosphere is warm and welcoming. Doctors and staff listen and address all your medical questions or concerns. All medical paperwork is kept confidential and stored away. Doctors and staff appear to love what they do and appear to feel appreciated.
they never answer the phone. Long waits for everything. And I was literally lied to about who works there. Lady walked right by me said nothing. Been this way since I was a kid. had to call higher ups to get my information sent elsewhere.
New patient and am impressed by the team spirit, positive energy, highly professional and skilled staff. A variety of methods used today that helped determine my immediate plan of care. I look forward to continuing the process with this …
If zero were an option, that is what I would rate them. Today was my third appointment with this provider. Each time I have been scheduled for an appointment time and have had to wait at least an hour before seeing the doctor. Today my …
I strongly recommend avoiding Neurological Health Associates. Dr. Gonzales-Portillo missed an obvious diagnosis and rather than further investigate my symptoms told me that he didn’t know what the issue was and to come back after 3 …
I have been having severe headaches almost every day. All day and night and you are doing everything you can too help me ! You are so great with me it’s awful to feel bad , I’m glad you are my drs.
Lake Underhill Ofiice is very nice and the staff there the last year or so is great. They make you feel like they care,the new nurse practitioner is very good and has been for the past 3 visits. I hope she stays!
The front desk is very nice but the nurses are rude and unpleasant. They talked down to my grandfather and were loud and abrasive. The EEG technician was impolite and didn’t share any information, from procedure, to testing or results.
Waited over 40 mins each time to be seen after arriving early for the appointment.