New Albany Surgery Center

New Albany Surgery Center

OrthoNeuro is a dedicated team of orthopedic and neurologic healthcare professionals with over 75 years experience providing the highest quality … See more

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New Albany Surgery Center Reviews ( 18 )

  1. DO NOT WORK HERE!!!! unless you like getting cussed out, screamed at, belittled, humiliated, no breaks or lunch most days, and management doing nothing about any of it!! Under paid, benefits aren’t good, hardly no hours 8 months out of the year!! Awful place to work!

  2. I haven’t even had my surgery there yet but the billing people are very rude. I asked a question and the billing person wasn’t listening. I had to ask same question several time before she answered.

  3. This place ripped me off!!!! I called before my surgery to get all of my out of pocket expenses.they double the bill after the surgery. as soon as I confronted the billing department, they would not even talk to me or call me back. sent it straight to collections.

  4. I came into see Dr Todd in a wheel chair bc my legs gave out finally after many yrs of bk pain. after seeing many Dr’s bf no one could give me an explanation as to why I couldn’t walk or what was wrong. Dr. Todd seen my L5 was sitting on a …

  5. Using this email as it isnt my correct name. Great surgeon, great pre-op care, and awesome people. Lots of bumps in the road with the hospital however. Redundancy between all of the different groups you speak with and yet they still make …

  6. I was very happy with the surgery it’s self but before they did my surgery they wanted the money up front that the insurance wasn’t paying which was a lot of money . But when I got my insurance papers of which they paid the surgical …

  7. Everyone that I came in contract with was very nice, helpful, and very understanding. I was scared about my procedure. I HATE needles. They talked to me and eased my nerves. It was a near painless procedure and was over before I knew it 😃 I would recommend Dr. D. Pap to anyone with my type of back pain. …

  8. Doctors were Excellent! The billing dept and office mgr(s) are the Opposite!. After I rcvd all the bills, paid my deductible and setup a payment plan, addtl charges of $600 posted to acct. They didn’t call me to notify me of the new charges …

  9. For a hospital system that is already failing. You would think a small inpatient unit would be attentive to their patient population. No, they are not. You do not have someone who had a hip replacement done 2.5 hours ago to be allowed to go …

  10. Surgeons and medical staff are amazing, billing department is abysmal. They don’t have an online portal to check statements, they can’t email anything and only send things through the mail. Of course if there is a mistake in the address or …

  11. Would you like to be discharged in the dead of night, in the cold, 24 hours after knee replacement surgery? This is what they did to my 65-year-old mother. When her medical transport didn’t show up to take her to the rehabilitation nursing …

  12. My fiance has been trying to schedule an appointment for a week now. He has called 12 times each day and has left messages. He can’t even get a call back. This is absolutely ridiculous. The worst customer service ever is to not do the job at all. Please listen to the messages.

  13. Had a surgery scheduled for out patient hip replacement, for about a month and a half. Gave blood for pre-screening (twice) and got clearance through my cardiologist. At 3pm the day before the surgery, called to ask about a time to arrive …

  14. Their billing department is terrible! No one ever answers. You are always forced to leave a message! Then when they call you back you are at work and cannot answer the call. Then you call back , forced to leave a message again! They call …

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