Mark was fantastic. He was able to quickly diagnose an issue I was having with my shoulder and provide same-day care along with a contingency strategy should the issue continue or worsen. …
What an amazing experience! Dr. O’Sullivan, Anika, Joan, top notch! all appointments flow like a well oiled machine. very relaxed atmosphere, really sets your mind at ease.
Mr. Cavanaugh is such a kind and patient person, who listens and answers my questions in an honest, straightforward manner. He’s knowledgeable and clearly communicates possible options. Mr. Cavanaugh is one of three Physicians Assistants I see at NEOS and each of them is exceptional. I trust them completely.
I left there feeling extremely relieved! I am a busy mom of 3 and was having shoulder & arm pain and discomfort from who knows what for months on my dominant arm, which was making everyday tasks and life uncomfortable. I felt like an old …
Samantha Whalen, PA took the time to answer all my questions and did a wonderful job discussing my options for treatment. I am very happy with my first visit for this treatment. I have been to NEOS for other orthopedic procedures and have been very happy with the staff and procedures there.
Jessica Drenga, demonstrated a very professional and caring approach to my exam. I was most impressed by her thoroughness in explaining via the images answers to my questions. She made sure I understood and had no more questions.
Kristen W. Was very knowledgeable, professional, and caring. She removed fluid from my knee twice which helped relieve my pain from a torn meniscus. I generally like to see a doctor but she was great. I would definitely be happy to see her again.
NEOS staff were kind, compassionate, caring and valued my time. I received the care I needed, with clear explanation. I highly recommend them and have recommended them to friends and family.
Mark is extremely professional and very easy to talk to. He takes the time to talk with you and listens to everything you want to say. He’s understanding because he assists with the doctor in surgery so he’s extremely knowledgeable on …
My experience with New England Orthopedic have always been EXCELLENT. And having Jessica to help my medical problems with my knees and hip I have no complaints. She is very nice and listen to your medical problems and understand and give you good advice. I am very happy that Jessica was assign to me..
Dr.Brothers is very informative. He answered all my questions, took the time to explain things to me and scheduled my surgery as soon as possible, knowing how much pain I was in. He is professional and has a great “bed side manner” putting me at ease for my surgery. I would highly recommend him and the NEOS team.
August 28th 2021 I had a total hip replacement on my left side. I would definitely recommend Dr O’Sullivan to anyone who has problems with their hips he’s wonderful great job very personable.
I cannot say enough about how pleased I have been with my interactions with NEOS. Knee replacement runs like a well-oiled machine. As a patient you know exactly what to expect, what to do and who to call should you have any problem because …
I was in for my first ever cortisone injection to my right knee for arthritis, and I was a bit nervous. Mr. Zwirko reassured me immediately and kept up a running conversation as he prepared the shot and gave me the injection. I honestly …
Elizabeth Sklar has been fantastic! She listens closely, is compassionate and very thorough. She diagnosed the problem I was having quickly and accurately. She identified and recommended exactly what needed to be done to resolve the issue I was experiencing. I would highly recommend her to everyone.
Melissa is a phenomenal surgeon and is wonderful with her patience. I saw her for a follow up on my surgery as I had fallen on ice and hurt my shoulder. She set my mind to ease and reassured me all was well.
Mr Michaud graciously answered every question and concerned raised and made us feel like he had all the time we needed. I was very comfortable with him and appreciated his time, and words of experience, encouragement, and support.
Joe is an excellent medical professional. Prompt, personable, and effective. I always get the results I need. I think the Monday morning shot clinics are a brilliant idea.
I am always apprehensive when I need medical care, and I’m happy to report that I had a great first appointment here. I was treated nicely, and seen promptly. After examining my knee and viewing my x-rays, Brian took the time to explain …
Professional, personal and educated. Walking through the doors, it may look busy, but they know what they are doing. Working together as a team shows here. It was enjoyable and I felt safe. Thanks to all the staff.
Top notch! They got me in quickly once I arrived and they were all great. Highly recommend them (I have now been there for a knee issue as well as shoulder).
Don is by far the PA I have ever had the pleasure of having to deal with. He is knowledgeable and takes the time to explain everything in clear and concise manner. I highly recommended Don to anyone who has to see an orthopedic practice. By far the best.
The doctor took her time explained everything about the surgery and what to expect after surgery. Listened to all my questions and answered them. She also calmed all my worries. She a had a pleasant personality and an easy to listen to voice. Thank you.
Great first visit with Zulfiya and Dr Brothers before my total hip replacement surgery ! Meticulous, thorough and confidence-inspiring in every way. This surgical practice is the best. In the last twenty years I have also had two shoulder …
The receptionistfor this visit to NEO was, as always, was polite and professional.
PA Marya Casartello was exceptional. They explained everything related to my …
I have seen mr.salva for a number of years for cortisone shots in both knees before having them both replaced within 6 weeks of each other. What a great difference in the way my life is now. Should of listened to him 4 or 5 years ago!!!!! Thank you so much. You’re the greatest.
Probably one of the best medical facilities I’ve been to. Between the exam, xray, and treatment everything just seemed to work together making my visit stress-free and pleasant.
It was kinda strange, 1st time he met me he didnt do any images just went off old images from last August/oct and my knees are definitely worse off. He couldnt even try to figure out why losing a bunch of weight, and getting vaccinated …
This is how physicians are sending patients out the door. My appointment was for a follow up to a finger surgery I had undergone. Guess what the surgery was for? Finger blood infection. This is how they decided to send a patient out the door.
From the moment you walk in the staff is always so helpful & professional. Christin Wolak is one of the best! She was very informative during my office visit.
I have been going to NEOS for some time now. I have always experienced a complete professionalism from the intake workers to the fabulous Dr’s there. I currently see Dr. Dutille and am so very pleased with him. He has a great personality …
I couldn’t be happier with experiences with New England Orthopedics; Dr. Brothers and all the staff. I never feel rushed, they explain everything thoroughly. I have had a better than expected outcome .with my knee replacement, and now …
I had a great experience from the moment I walked in. From the clerk downstairs, the clerk upstairs, the x ray tech, the doctors assistant, the doctor and the clerk at the physical therapy office. They were all very kind, helpful, and the …
Clean, friendly associates, wait is not long., office is on the third floor. The P.A. Melissa is wonderful, has good bedside manners., makes sure you understand the process.
Good luck getting anyone to refill medications. They will leave you for days without pain medication they determined will help you until surgery. I will run out on a Thursday, submit a refill request and it will go unfilled until Tuesday …
Extremely satisfied with my appointment from entering the building to the information desk up to Dr. Ziegler’s office. The welcoming I received from his office, including Ann, the receptionist, and, Jose, the Medical Assistant surely made my appointment much less nervous than expected. Dr. Ziegler’s whole team is excellent!!!!!
My experience here was so top notch compared to many years ago when I was there last. All of the faculty was very friendly, patient helpful and welcoming
My wife and I enjoyed our experience with Miss Annika Harris she was easy to talk to and answered all of our questions and very patient with us and we appreciate it
Wonderful bedside manners, respectful. Explained problem in details, extremely patient, provided next steps of treatment. Absolute pleasant appointment. Will definitely refer friends and family members if needed. Best Regards, Margaret Swiech
I am so happy my niece told me about urgent care at New England Orthopedics Bernie Ave., Springfield. They took me in so quickly and Michael the PA-C was fantastic. He knew exactly what was going on listened to me as we both discussed my …
More than accommodating definitely a specialist in her field. Very pleasurable and direct concern expressed involvement in Diagnosing my condition Thoroughly and professional
Mr. Girard was very professional, kind, attentive, and listened to everything I said. He thoroughly explained what was going on with my knee, and prescribed a cream. I recommend him.
So far I’m not impressed if my appointments at 2:15 pm I work at 3pm still waiting in waiting room let’s see how fast they down play my pain next this must be just for auto accidents I’ve counted 23 people who showed up after me and were …
Appointment was actually a bit earlier than expected, the procedure provided was excellent without too much discomfort. Hopefully it won’t be needed again for 3 or more months, I will not hesitate to have it done again.
I received wonderful treatment from Kim. After looking at xrays, she advised what she believed my issue was, offered several possible treatments, and at my request, gave me her opinion of which path I should take. So I did and have a followup in 6 weeks. Very happy.
I am very confident in her knowledge and ability. I am near 70 yo and I have had significant back and shoulder problems. Her boss, Dr. Cowan performed a laminectomy that restored my ability to walk. Since that time I have had repeated …
My doctor, Matthew Girard, is rated an A++ by me. He has a great bedside manner, he does not rush me out of the exam room, he answers all my questions. He has helped me tremendously with my knee!!! He is just the best !!!
NEOS knows what they are doing. My post op appointment was scheduled for 1:15 and I was seen within 5 minutes of signing in. X-RAYS were taken immediately and when I returned TO exam room, Peter Michaud, my PA arrived a few minutes later. …
Mr. Rice was efficient and checked for any issues my new knee may have. Finding an issue, he thoroughly explained to me how to correct it and increased my prescription time with PT. I’m thankful he caught the issue before it becomes permanent.
Though it was extremely busy when I was there, everything seemed to be moving smoothly and the wait was not long. Everyone I dealt with was pleasant, making the experience positive in spite of the reason for the visit. The PA i dealt with was friendly, thorough and patient, taking the time to explain every aspect of my progress.
Great. Every part of process from when I stepped into building until I left went smoothly. I’m impressed with their informational updated website.
I’ve been a patient there for many years. I give 5 🌟s to Peter Michaud P.A. He …
They attended me very well, excellent service, they attended me very fast, and very attentive to their work, to me and to what they were doing, very professional and they attended their patient (me) very well.
Quick, caring, informative, and clear. This was our first time at this location with this provider for a child’s sports injury and it exceeded our expectations.
I arrived on time wait time was short,got right in people at the front desk were very courteous..The doctor I saw was very friendly gave me different options listen to what I had to say got checked out quickly would recommend it to everyone
Glad NEOS had an urgent care! My wait time to get in to see someone was less than an hour, and I was processed, ex-rayed, and seeing the Dr within another hour. He was thorough, kind, and clear in his prognosis. I was treated and out the …
I’ve had quite a few surgery’s , and not all from Massachusetts. However this was by far the most pleasant experience. Dr.Luber and his team are absolutely phenomenal to say the very least. I am so beyond thankful. From the very start they are so kind to deal with , making you comfortable in every way. Thank you!!
Saw Mike for cortisone shots in both knees yesterday. Hardly felt them at all! He was also very helpful in giving me specifics on how much weight I need to lose before considering knee replacements. Overall an excellent appointment! Would definitely recommend him.
Friendly, listens to you , answers all questions, I found him very approachable, and very nice, and thorough. Able to clarify everything for me! Thank you Doctor Michaud
The practice was absolutely professional and supportive in my care. They were very quick to assist me in the urgent care office and help to get things moving along for my treatment. Working with Tim Rice he helped me to fully understand …
This was my first visit to NEOS. Very well run for such a busy practice. They would be a wonderful model for other medical offices on how to run a practice efficiently. Every staff member was patient, listened, were kind and helpful from …
Thoroughness of every professional from the Ortho staff & PT staff included concise plan objectives that left me feeling reassured that I’ll have my quality of life back & minus the pain.
My experience on this place is that I couldn’t be more happy. They are amazing people. Love going to this place. They are fast and give you the attention you need 🤗😌 …
I was advised by Michael O’Sullivan, M.D. concerning a left hip pain. Dr. O’Sullivan was great. He was friendly, patient, concerned, professional and very knowledgeable about my left hip pain. …
Fantastic service, friendly, courteous and professional and if in need of knee/shoulder attention I would highly recommend Dr. Corsetti, his assistant Cristine and PA Don Salva, all five stars in my opinion ….⭐️⭐️⭐️⭐️⭐️
Super happy with this clinic my daughter broke her arm and they saw her at the express clinic she is only 6 years old so just imagine how happy I was that they treat her without needing to go to the emergency room. Thank you so much.
Friendly, informative, and professional care team. Fast access: testing; diagnosis; treatment; prescriptions; supplies; and referrals. Positive outcome for repeat customer, me! Thank you.
NEOS has a fabulous group of professionals and support staff. It is large enough to provide a wide range of services but committed to focusing on the individual needs and concerns of patients.
I’ve had two knees and one shoulder replaced by the NEOS TEAM. Most recently I had a shoulder replacement my surgeon was Dr Jennie Garver, Jennie and the entire staff were very professional and highly qualified. The surgery and recovery …
My experience is always pleasant here. It is very timely and no hours of waiting room time. Chris Wolak is very personable,professional and informative.
I was having foot issues with a broken bone and torn tendons, I had an appointment with PA Liz Sklar, she sent me to have an mri done which showed what was wrong, I then was seen by Dr Lareau he is a foot and ankle surgeon, Dr Lareau did …
Worst experience ever , I saw PA Henry Casagrande and I can tell I had never had felt so insulted and discriminated about my weight how I did with this supposedly medical professional . All he was talking was about my weight, the not even …
If I had my way, I’d never see Joe Zwirko again. The first thing out of his mouth when he walked I the room was, “I thought I told you I never wanted to see you again.” He made me feel absolutely horrible for wanting a better quality of …
I had some issues going on with my medical information. She found the problem so we could take the next step in helping me she was excellent friendly and focused on resolving my problem. Cannot say enough about how good she is
I’m assuming and hoping that the surgeon did a fine job – not able to identify him or speak with him after initial scheduling.
Having follow up with 4 different PAs is disconcerting and not reassuring!
NEIS Is definitely run like a factory – no personal interest or support available.
I have seen Matt a couple of times now. He is sympathetic, attentive and involves me in the decision making process. He has been able to answer my questions thoroughly and simply. I feel confident under his care that we are choosing the best path for my needs.
I felt like the dr judged me based on what was on my paper I filled out. Didn’t ask me questions about anything except we’re my pain was and then I felt like she thinks I was racking it witch really upset me because I have never ben in this …
Dr. Salva was professional, thorough, compassionate and attentive.
He listened to my concerns following my hip replacement surgery, made his assessment and offered encouragement and what we should do for follow up.
I was seen promptly at the scheduled time. My examination was thorough and the treatment was explained clearly. I was on my way in 30 minutes! Nice job NEOS
I was in the emergency department yesterday, seen by Brian Puchalski PA-C. He and his staff were very attentive and treated my injury at my visit. All my questions were answered by himself and his medical assistant and staff. Great experience even though I was miserable from my knee injury.
My time with Mat G. was very productive. I found the source of my pain. I was given two ways of going forward. He explained the choices I had. After choosing my action, I am walking proof he guided mr in the right direction
I really don’t like going to doctors offices but, coming to NEOS is easy, loving , comfortable , and the best place to be when you are in need of physical help due to your health. Everyone I have come across has been wonderful to me and it just keeps me in happy and good spirits.
I have a complicated problem. I feel I just get passed on to someone else. They used an MRI from years ago and took a couple X-rays, to me that doesn’t give a clear picture to everything that’s happening! Make sure you have recent MRI’s or …
I have been to NEOS a few times with my very athletic son. The providers have all been excellent…most recently Jessica Drenga NP. They all understand the needs of athletes with Injuries. We always get in quickly and are always satisfied …
I am always amazed that every time I’ve had to come to NEOS everything runs like clockwork. My appointment was for 2:00 p.m. I arrived there 1:45 for my check-in and paperwork. I think right at 2:00 I was called in and put in a room. The …
. I was very touched by the doctor’s attentive and professional attitude to my problem, for a patient and understandable explanation of the cause of these terrible, prolonged pains. And although the disease is still there, the unknown no …
Donald Salva, PA was very kind, honest, easy to talk to, and took the time to listen/ to answer. I had him for my right knee and shoulders injuries in the past. I saw him again and was lucky not to need surgery for my left knee. Thanks!
I started seeing Dr. Zeigler in 2021. Dr. Zeigler is super nice and super caring. I’m going to have surgery in 1 week. Dr. Zeigler is very thorough and explains everthing to you on what is going to be done. He takes his time and doesn’t …
My wait was close to an hour due to a doctor having to go tend to an emergency at the hospital. I think they forgot about me it was mind numbing. The waiting room is dank and depressing and the same videos play over and over like in a bad …
I have been going to NEO for several years now Peter Michaud and his entire staff have always been professional and friendly. More importantly I walk out less pain
Great experience with Marya trying to resolve a lingering ankle/calf issue . Had empathy n listened to my concerns. Ordered an MRI hoping to get this issue resolved soon.
Worked with Michael Cavanaugh (PA) and Dr. Luber to have my ACL re-repaired and meniscus tear cleaned up. Had a great experience. The nurses and staff were fantastic and efficient. Was treated exceptionally well. Communication and instructions were perfect.
Elizabeth was great. She was very compassionate and answered all my questions. She took the time to go over all my concerns with me. Highly recommend her.
Peter Michaud is excellent. He not only does a great job, but he encourages questions and answers them comprehensively (and I ask a lot), never in a hurry or impatient. I feel fortunate to have him working with me.
Kiersten was great! She was clear and answered all of my questions and was able to provide me with a brace I needed as well! It was great to see the pictures of the inside of my knee and have clarity as to what was done and how successful it was! It was very successful, thank you!
Don Salve, PA was competent and caring. He explained everything that he was going to do. He also gave details about a surgery that might be needed to resolve my issue. Definitely a true professional!
The best by far to date for surgeons. Their work is top notch A++++. They make you feel comfortable, explain everything and actually talk to you like a person. This is my second surgery by them, I will only go to them if I needed another surgery!!
My husband had a total knee replacement down by Dr Kelly in July and is doing very well at the age of 81. We were amazed at the total experience for him. All involved were highly professional and very kind. He is expecting to have right knee down inlate fall with much less trepidation. Thank you Dr. Kelly!
I truly love this place . I would recommend NEOS to family and friends. They care about their patients! Very clean place.I love the doctors and staff, they have compassion!!
Tim Rice was a very knowledgeable & helpful healthcare worker. This was my initial visit to NEOS to evaluate right hip pain. The x-rays taken indicated severe joint degradation which likely will require a hip replacement. Tim was able to answer all the questions I had.
I brought my son in to be seen at NE Orthopedic urgent care for an ankle injury. He was promptly seen by Mr. Casagrande who was both caring and professional. I would recommend both Mr. Casagrande and the urgent care to anyone with orthopedic issues.
I was very impressed with PA Sulva and he explained everything to my understanding! He was very personable and I look forward to seeing him again in the future!
I was in there January 9th. The person I saw wanted me to do more PT but at NEOS. I went across the hall to book it thinking it would be a week or so. That was not the case. Try March 7th. I can’t get in to get a cortisone shot until March 8th. I cry everyday with the pain. They don’t seem to care.
Peter Michaud was very nice and professional. He explained everything to me in great detail. I would definitely see him again if the need arises. Thank you very much, Peter! …
Brian was remarkably an uncharacteristically patient and thorough in his expressing the complexity of my situation and his willingness to answer all my questions and understand my concerns. Thank you so much, Brian.
I have been coming to NEOS for over 30 yrs and continue to ask for Jessica Drenga. I trust her advice and love her ability to hear my concerns. I know she will offer me the best options for a quality of life that best suits my lifestyle and …
aloof, adrift, unthoughtful approach & less than thorough appointment; jumped to conclusions, did not entertain any alternative diagnosis, did not explain reasons for quick assessment, thorough apt. would have included recommendation for …
They have re invented the practice with a stream line experience in timely fashion in mind. Attentive additional concerns asked of patient a reassurance of understanding, efficient not rushed. Professionals.
I have never had a bad experience with NEOS. The practice, while being extremely large, never makes you feel like you just one of the crowd. Individual time and attention is given for as long as you need it.
My surgeon was Dr. Lareau. Craig. He does foot & ankle surgery. He is amazing . Him and his whole staff. He was very detailed and explained every thing the whole step of the way. He went over possible outcomes and quality of life. My father …
Had elbow surgery done here and if I ever need other elbow fix I wouldn’t hesitate to go back. It was actually a great experience. Thank you all that helped me through.
Dr. Lydia Parzych of NEOS is truly an MVP ALLSTAR when it comes to ankle surgery! Great work, attitude and great explanation off all procedures done! I can’t imagine she will be at NEOS long, her talents are at the professional level and …
Elizabeth gave wonderful care and support after injuring both feet. She watched the recovery closely and gave both medical and practical advice. I could not thank her enough.
I thought this man was incredibly talented he is not a needle jabbing type of person neither was any of the other doctors that I’ve met there in the past decade and a half I think you are all incredible I did get X-rays I will go get an MRI …
Jessica Drenga is a caring, efficient, and professional Nurse Practitioner. She went over my xrays with me and injected my hip. She was gentle and concerned for my comfort. Just fantastic!!
She made me feel very comfortable and explained everything that I needed to hear without making me feel like I was making my pain up. I had a horrible experience the place I went to before and was nervous about I would be treated in NEOS but it was total difference.
I have a disease that affects my entire body. There’s no cure and it destroys your bone matter your entire central nervous system. So for this reason I was Disturbed that when I got there I could only be seen for one body part at a time and …
Donald Salva spent time to explain my issue and provide a path forward. Best Orthopedic office I have ever been to. (3 total) Would recommend to anyone)
After reading reviews I was surprised at the negative reviews by over weight patients . I have a high BMI and had no problem with talking to anyone about surgery. I’ve recently had both total knee replacements by Dr Kelly. I’ve had great …
Excellent experience, my first visit to NEOS and it exceeded my expectations.
The staff from the front desk to the nurses and staff was great.
Dr. Salva is a true professional, honest, clear and emphatic.
Highly recommend!!!
I had to use the Urgent Care at NEOS, and Melissa took the time to explain everything, and answer my countless questions. Great experience. Every person from NEOS that I came in contact, was so polite, cheerful, and ready to help – – a breath of fresh air in this day and age of crabby office workers!
Saw Peter for knee injections. He is always friendly and professional. Very knowledgeable and takes time to listen and respond to any question or concern you might have.
Jessica wise phenomenal! She attended to my son who had a finger injury and he was very comfortable speaking with her. She was very gentle while wrapping his finger.
I have been seeing Joe for a couple of years. Every visit is friendly, informative, my questions and concerns are always addressed. I moved to West Hartford 18 months ago, but I continue make the 90 minute round trip drive to Springfield …
I could not have asked for better care than what we received at NEOS! Sophia and the entire staff there was so unbelievably caring and helpful during the past 9 weeks after my 8yr old daughter broke 2 bones in her right arm.
Melissa Mol-Pelton has an amazing bedside manner! She is extremely knowledgeable and very attentive. Although she was treating me for a back problem when I mentioned to her the problem I was having with my knee she jumped right in and did …
Mark Dutille has followed me from the start of my rotator cuff journey. He has been friendly, thorough, knowledgeable and referred me to surgeon when needed. He followed up after surgery until completion of my care. I would recommend him to family and friends.
Everyone I dealt with on this visit was efficient. Kiersten Revord was actually pleasant, too! She smiled! And, of course, she had good news to deliver, so, of course, that also made my first visit to the office a good one. I had thought I …
Dr Salva and the office team worked very well together. I was called promptly, I needed X-rays and it was done quickly and efficiently. Dr. Salva was very kind, he made sure I was informed of my condition and options. I left the office confident with my treatment.
He explained all aspects of surgery in detail and with clarity. He answered all of my questions fully and with patience. In my view, he was superb and is another personal example of clinical excellence and compassion at NEOS
Tamer Bahgat was rude and terrible during my appointment. He basically was questioning why I still had a splint on my hand when his office is the one who told me to keep it on then he yelled at me for having something on my ankle when his …
Everyone at the office was very patient and informative. I felt confident with all of the people who helped me including Dr. Sullivan. I also liked the therapy through New England orthopedic surgeons.
Dr. Brothers was very competent and compassionate . He took the time to explain everything very well. I would recommend him to any of my patients. I was very happy with his care.
Dr. Garver is very nice i would recommend every one to her. She took her time with me and was very understanding when my mom told her I was afraid of needles she was very caring and told me every step of the way. She is the best
Wonderful rapid service very helpful and informative Tim Rice helped solve my immediate problem with one cortisone injection. Much better today and will follow up with NEOS in 6 weeks. I arrived early and as a result became the first person seated in room 1. Thank you, Tim
Carole Macdonald
I love coming to this office. The staff and doctors are super knowledgeable and nice. We always have a great experience and we know we will be well taken care of.
Dr gotha was hands down amazing. She went over everything, and answered all my questions! She didn’t rush me out, and I felt like what I had to say mattered. I highly recommend her!!!
Brian Puchalski has always treated me with so much respect. He explains everything to me so that I fully understand. He is remarkable. He should be your trainer for all others in how the people are treated in the office getting a procedure …
Brought my son for a broken hand. We were in the waiting room maybe 5 minutes. The doctor came in quickly. Xray was done and a treatment plan was made, all without any excessive waiting. My son’s hand was casted immediately and the lady who did it was very kind and patient, even though my son was upset and not very friendly.
We used the Urgent Care and the service was fantastic. We didn’t wait long to be seen or for any of the follow up appointments. Joe was great with my son, made him feel comfortable, was patient with all his questions.
I’ve seen Mark for over 5 years and have never had a bad experience. Mark listens to his patients, explains things in an easy to understand way, encourages his patients and most importantly takes the time with his patients. I highly recommend Mark.
I went to NEOS one month ago and I did not have a good experience. I was in pain and in shock about my accident. The first doctor was very impersonal and lacked empathy and even made me feel really bad. The billing department did not tell …
A great experience. Liz was kind, thorough and very understanding. Took time to explain exactly what my injury was, what my options were, what would be my best course of treatment and why. On my follow up visit, she was very thorough and …
Dr. Alex Brothers is a very good Doctor.
His work is outstanding!! We were given his name from a friend who had the same surgery. She was so right when she said “Dr. Brothers does outstanding work, you will love him”. We will pass the same to others!
I have a severe bone degenerative disease which requires me to have a double hip replacement. Prior to surgery, I will need to loose a certain amount of weight. I could not get through this process without Kristen. She is the most patient, …
I brought my almost 13 year old daughter in after she injured her foot. She was super nervous and in a lot of pain. Michael Cavanagh was patient, kind, and gentle. The process was convenient and efficient. We left understanding the diagnosis and the plan to get her fully recovered. Highly recommend and thank you!!
Joe is very matter of fact and also extremely personable. He is thorough and has a great ‘bed side manner’. You can speak frankly with him and feel as if you are being heard. Highly recommend.
I was very pleased with my visit to New England Orthopedic Surgeons in Springfield. The office worked quickly, staff was friendly, and Dr. Puchalski was great to speak with. He explained everything and answered all of my questions in a way that was easy to understand. I did not feel rushed at all. I would highly recommend this office.
As upset as I am today after my 16yr old daughter’s appointment, with Dr. Tamer Bahgat PA-C, I’m going to make this short. I’ve only left a medical appointment in tears, twice in my 45 years. My daughter received a crash coarse in “doctors …
I had a very positive experience at New England Orthopedic Surgeons. Checking in was efficient. The wait to see the doctor was quick.The doctor was easy to talk to, provided necessary information and was very patient with questions. I will return and feel confident in recommending them.
Healing up from a dislocated ankle is not the most fun one can have… but having great staff to help you get all the way healed up makes all the difference on the road to recovery. Everyone was great to work with. I’d recommend this crew to all Family and Friends.
Best doctors office around ! everyone seemed very kind and cared about it’s patients. They were able to almost instantly schedule me and first place that I’ve ever been that I was even seen at scheduled time. I wish more doctors offices were as awesome as this experience thank you for all the help and listening.
I was very nervous about going to the Dr for my issue. I was made to feel welcome and at ease through my entire visit. PA Tim Rice explained everything thoroughly and my opinion and questions were encouraged. I would highly recommend New England Orthopedic to others.
Mike Cavanagh is by far one of the best I’ve ever seen. His bedside manner is top notch and he is extremely knowledgeable. Every single person I know that also sees him says the exact same thing. He listens to all your concerns and he …
David was excellent! He took his time with me and did not rush me at all. He actually listened and set up an on going plan for my treatments. He was professional and friendly and made me feel very comfortable.
I saw Peter Michaud on 11/21/22 & was very pleased with overall visit as he didn’t tell me that I would have to have gastric bypass surgery before any kind of surgery could or would be done. Advised that I would definitely need to lose some …
Great location. Very organized and convenient. I felt safe and well cared for. Everyone I came in contact with were friendly and professional and the building had good parking and security. A very good experience under a stressful situation and they made me feel like my well being was their top priority.
I’ve had a lot of medical issues over the past 45 years and some very serious ones at that. I tend to be anxious. While I’ve had some very good healthcare providers, none can compare with Tim Rice. Tim just gave me my second cortisone …
The doctor Melissa and her assistant nurse are wonderful I’ve been coming here for a few years now, ever since I’ve met her It’s wonderful she knows what she’s doing she’s very kind her nurse is very kind they both are the best in my …
My first appointment to discuss surgery for my knee. Dr Brothers explained my X-rays and his recommendation for a full knee replacement versus a partial one.
His manner was professional, as well as engaging. And he answered my questions. …
I went to the office today as an Urgent Care walk-in appointment. Despite how busy of a practice they are, I was extremely impressed with how polite, professional, and accommodating all of their staff are. The young lady who checks you in …
My initial visit was very good. I had missed a previous appointment and they rescheduled me with no problem. This day, I was called in right on time, didn’t have to wait for my X-ray, and Mr. Salvo saw me right away. He was very pleasant …
It was a great follow up visit and very helpful with the instructions on what to do to make my thumb better.
Professional, personable and kind. Had an injection in the hip, minimal discomfort.
Friendly, knowledgeable, listens to my concerns, and always makes me feel at ease.
Love Peter very attemptive and answers any questions I might have
Mark was fantastic. He was able to quickly diagnose an issue I was having with my shoulder and provide same-day care along with a contingency strategy should the issue continue or worsen. …
What an amazing experience! Dr. O’Sullivan, Anika, Joan, top notch! all appointments flow like a well oiled machine. very relaxed atmosphere, really sets your mind at ease.
Best in class. Highly recommended. Everyone in their organization is great.
Very quick appointment, did not discuss things involving my major symptoms and concerns. I needed the bigger picture to be looked at.
Mr. Cavanaugh is such a kind and patient person, who listens and answers my questions in an honest, straightforward manner. He’s knowledgeable and clearly communicates possible options. Mr. Cavanaugh is one of three Physicians Assistants I see at NEOS and each of them is exceptional. I trust them completely.
I left there feeling extremely relieved! I am a busy mom of 3 and was having shoulder & arm pain and discomfort from who knows what for months on my dominant arm, which was making everyday tasks and life uncomfortable. I felt like an old …
Samantha Whalen, PA took the time to answer all my questions and did a wonderful job discussing my options for treatment. I am very happy with my first visit for this treatment. I have been to NEOS for other orthopedic procedures and have been very happy with the staff and procedures there.
Matthew was very professional and made me at ease. He answered all my questions. Thank you Matthew for a job well done!
Jessica Drenga, demonstrated a very professional and caring approach to my exam. I was most impressed by her thoroughness in explaining via the images answers to my questions. She made sure I understood and had no more questions.
Kristen W. Was very knowledgeable, professional, and caring. She removed fluid from my knee twice which helped relieve my pain from a torn meniscus. I generally like to see a doctor but she was great. I would definitely be happy to see her again.
He is great and did both injections wonderfully. Great bedside manner. Highly recommend. Sincerely, Lynn Pandolfi
NEOS staff were kind, compassionate, caring and valued my time. I received the care I needed, with clear explanation. I highly recommend them and have recommended them to friends and family.
Mark is extremely professional and very easy to talk to. He takes the time to talk with you and listens to everything you want to say. He’s understanding because he assists with the doctor in surgery so he’s extremely knowledgeable on …
My experience with New England Orthopedic have always been EXCELLENT. And having Jessica to help my medical problems with my knees and hip I have no complaints. She is very nice and listen to your medical problems and understand and give you good advice. I am very happy that Jessica was assign to me..
Dr.Brothers is very informative. He answered all my questions, took the time to explain things to me and scheduled my surgery as soon as possible, knowing how much pain I was in. He is professional and has a great “bed side manner” putting me at ease for my surgery. I would highly recommend him and the NEOS team.
Explained a lot to me took his time very nice Would recommend him
Very nice doctor, and sincere ,Thank you alot my leg feels a whole lot better in 2 days already.
August 28th 2021 I had a total hip replacement on my left side. I would definitely recommend Dr O’Sullivan to anyone who has problems with their hips he’s wonderful great job very personable.
I cannot say enough about how pleased I have been with my interactions with NEOS. Knee replacement runs like a well-oiled machine. As a patient you know exactly what to expect, what to do and who to call should you have any problem because …
I was in for my first ever cortisone injection to my right knee for arthritis, and I was a bit nervous. Mr. Zwirko reassured me immediately and kept up a running conversation as he prepared the shot and gave me the injection. I honestly …
Elizabeth Sklar has been fantastic! She listens closely, is compassionate and very thorough. She diagnosed the problem I was having quickly and accurately. She identified and recommended exactly what needed to be done to resolve the issue I was experiencing. I would highly recommend her to everyone.
PA Kirsten was professional and provided answers to all my questions. My overall experience with NEOS has been excellent.
Wonderful receptionist! I didn’t have to wait long at all for imaging and to see the doctor! Pleasant experience overall
Informative, gentle concerned
Best doctor I’ve had in a very long time, I praise him to everybody I speak to
Melissa is a phenomenal surgeon and is wonderful with her patience. I saw her for a follow up on my surgery as I had fallen on ice and hurt my shoulder. She set my mind to ease and reassured me all was well.
Broke my foot, and had a great experience at NEO. Haley Pierson was great.
Always a great visit. Very informative Dr.
As a walk-in patient, the office saw me quickly and I received the care I needed from multiple staff members. Great experience.
Mr Michaud graciously answered every question and concerned raised and made us feel like he had all the time we needed. I was very comfortable with him and appreciated his time, and words of experience, encouragement, and support.
They treated me very well I love it. The very good staff.
Joe is an excellent medical professional. Prompt, personable, and effective. I always get the results I need. I think the Monday morning shot clinics are a brilliant idea.
Very pleasant to deal with, extremely personable, put me at ease, and very professional.
Very helpful in analyzing current status of knee, and in referring me onward to foot specialist for a new problem
I am always apprehensive when I need medical care, and I’m happy to report that I had a great first appointment here. I was treated nicely, and seen promptly. After examining my knee and viewing my x-rays, Brian took the time to explain …
Dr. Bahgat explained everything clearly. He was friendly and truly listened.
Educated, helpful, great bedside manner. I’m so glad I switched to them from a different provider in westfield.
Have met him to discuss and schedule my knee replacement surgery. Very knowledgeable, personable, professional.
Professional, personal and educated. Walking through the doors, it may look busy, but they know what they are doing. Working together as a team shows here. It was enjoyable and I felt safe. Thanks to all the staff.
Very happy with the entire operation, from surgeon to check-in staff. Highly recommend.
Very nice person. Gentle w my mom, explains things clearly and is very knowledgeable and caring.
Top notch! They got me in quickly once I arrived and they were all great. Highly recommend them (I have now been there for a knee issue as well as shoulder).
Don is by far the PA I have ever had the pleasure of having to deal with. He is knowledgeable and takes the time to explain everything in clear and concise manner. I highly recommended Don to anyone who has to see an orthopedic practice. By far the best.
I was seen timely and the staff treated me with respect. My questions were answered and my concerns were addressed.
The doctor took her time explained everything about the surgery and what to expect after surgery. Listened to all my questions and answered them. She also calmed all my worries. She a had a pleasant personality and an easy to listen to voice. Thank you.
Great first visit with Zulfiya and Dr Brothers before my total hip replacement surgery ! Meticulous, thorough and confidence-inspiring in every way. This surgical practice is the best. In the last twenty years I have also had two shoulder …
Excellent consult, took the time answer my questions and give confidence moving forward.
The receptionistfor this visit to NEO was, as always, was polite and professional.
PA Marya Casartello was exceptional. They explained everything related to my …
Very pleasant Dr. I love NEOS! They are on time and very efficient.
I have seen mr.salva for a number of years for cortisone shots in both knees before having them both replaced within 6 weeks of each other. What a great difference in the way my life is now. Should of listened to him 4 or 5 years ago!!!!! Thank you so much. You’re the greatest.
First time visit. Dr.Kavanaugh was great… listened to my concerns and answered all my questions.
Probably one of the best medical facilities I’ve been to. Between the exam, xray, and treatment everything just seemed to work together making my visit stress-free and pleasant.
No waiting. The staff is very friendly and very efficient. Mr Cavanagh is the best – very knowledgeable, professional and very nice.
It was kinda strange, 1st time he met me he didnt do any images just went off old images from last August/oct and my knees are definitely worse off. He couldnt even try to figure out why losing a bunch of weight, and getting vaccinated …
This is how physicians are sending patients out the door. My appointment was for a follow up to a finger surgery I had undergone. Guess what the surgery was for? Finger blood infection. This is how they decided to send a patient out the door.
From the moment you walk in the staff is always so helpful & professional. Christin Wolak is one of the best! She was very informative during my office visit.
I have been going to NEOS for some time now. I have always experienced a complete professionalism from the intake workers to the fabulous Dr’s there. I currently see Dr. Dutille and am so very pleased with him. He has a great personality …
I had a great experience with Kimberly Merrill PA-C. She’s knowledgeable and explained everything in detail.
I love this Dr.. His knowledge and skills are helping to transform my life of pain to a life of fulfillment. I recommend him to everyone!!
I had a great experience at the office . The doctor was very attentive and cared for my problem would recommend.
I couldn’t be happier with experiences with New England Orthopedics; Dr. Brothers and all the staff. I never feel rushed, they explain everything thoroughly. I have had a better than expected outcome .with my knee replacement, and now …
Dr Brothers did my 1st hip replacement in September and he’d did a fantastic job, my second one is scheduled soon
Took time to examine and listen to my concerns. Addressed my issues. Gave me printed information. Will be going back for a follow up
Provider was very personable, professional, knowledgeable and explained everything well. The staff also was pleasant.
Excellent care provided. NEOS never disappoints with their care!
Very professional and quality treatment. As a patient of NEOS for over 30 years, I am always pleased with my doctor and treatment
Dr Kelly is great. Takes time to talk to you and explain things without making you feel rushed. Very knowledgeable.
I had a great experience from the moment I walked in. From the clerk downstairs, the clerk upstairs, the x ray tech, the doctors assistant, the doctor and the clerk at the physical therapy office. They were all very kind, helpful, and the …
An amazing bunch of Dr’s, Physician assistants, nurses and overall all staff are incredible.
Clean, friendly associates, wait is not long., office is on the third floor. The P.A. Melissa is wonderful, has good bedside manners., makes sure you understand the process.
Good luck getting anyone to refill medications. They will leave you for days without pain medication they determined will help you until surgery. I will run out on a Thursday, submit a refill request and it will go unfilled until Tuesday …
Everything was great except medical records lady was pretty rude. It’s not what you say it’s how you say it .
Extremely satisfied with my appointment from entering the building to the information desk up to Dr. Ziegler’s office. The welcoming I received from his office, including Ann, the receptionist, and, Jose, the Medical Assistant surely made my appointment much less nervous than expected. Dr. Ziegler’s whole team is excellent!!!!!
I think Samantha is the best I love her and if you have questions she always takes the time to spend with you thank you sooo much ♥️
My experience here was so top notch compared to many years ago when I was there last. All of the faculty was very friendly, patient helpful and welcoming
NEOTHO is wonderful. Quick, efficient and proficient! Better than going to Boston, NO TRAVEL! Keep up the great work!
My Dad comes home and just raves about getting treatment from Don. He is very satisfied.
Great care and very personable. Explained everything and took time to answer my questions.
I got in promptly, Christin was very knowledgeable and helpful. All things told it was an informative and calming visit. Thanks.
My wife and I enjoyed our experience with Miss Annika Harris she was easy to talk to and answered all of our questions and very patient with us and we appreciate it
My experiences with Samantha have always been excellent, caring & professional.
Wonderful bedside manners, respectful. Explained problem in details, extremely patient, provided next steps of treatment. Absolute pleasant appointment. Will definitely refer friends and family members if needed. Best Regards, Margaret Swiech
I am so happy my niece told me about urgent care at New England Orthopedics Bernie Ave., Springfield. They took me in so quickly and Michael the PA-C was fantastic. He knew exactly what was going on listened to me as we both discussed my …
NEOS has been great. I usually see Melissa but the rest of the staff is also very nice and knowledgeable.
Everything was explained to me in detail by Dr. Salva..and he made sure I understood everyting….Friendly and very Helpful staff…
More than accommodating definitely a specialist in her field. Very pleasurable and direct concern expressed involvement in Diagnosing my condition Thoroughly and professional
Mr. Girard was very professional, kind, attentive, and listened to everything I said. He thoroughly explained what was going on with my knee, and prescribed a cream. I recommend him.
So far I’m not impressed if my appointments at 2:15 pm I work at 3pm still waiting in waiting room let’s see how fast they down play my pain next this must be just for auto accidents I’ve counted 23 people who showed up after me and were …
Very communicable, allowed me to see my x-rays s o I knew what he was explaining in detail.
Great Doctor! Always engaging, Listens to Patients! Will not go anywhere else!!!
Appointment was actually a bit earlier than expected, the procedure provided was excellent without too much discomfort. Hopefully it won’t be needed again for 3 or more months, I will not hesitate to have it done again.
I received wonderful treatment from Kim. After looking at xrays, she advised what she believed my issue was, offered several possible treatments, and at my request, gave me her opinion of which path I should take. So I did and have a followup in 6 weeks. Very happy.
I am very confident in her knowledge and ability. I am near 70 yo and I have had significant back and shoulder problems. Her boss, Dr. Cowan performed a laminectomy that restored my ability to walk. Since that time I have had repeated …
Very knowledgeable & informative!
Very thorough.
Very pleasant. …
I feel my Doctor was thorough and to the point. Explained my injury and I could expect moving forward
Don was prompt to arrive at my appointment. He is thorough, competent and is very personal. A great PA and would recommend him to anyone.
Christin is great at her job. She is very professional yet personable.
I’ve been going to NEOS since 2000 and would never go anywhere else. The best place for any orthopedic problem.
My doctor, Matthew Girard, is rated an A++ by me. He has a great bedside manner, he does not rush me out of the exam room, he answers all my questions. He has helped me tremendously with my knee!!! He is just the best !!!
I picked her out in the pictures without a mask. I was right!
Very good episode of care. Dr. Cortisone works very good.
Everyone at NEOS was extremely friendly, courteous and efficient. I saw Jessica Drenga NP, who was awesome.
Mike saw me for severe knee pain after a fall. He had a great bedside manner, and explained everything to me!
NEOS knows what they are doing. My post op appointment was scheduled for 1:15 and I was seen within 5 minutes of signing in. X-RAYS were taken immediately and when I returned TO exam room, Peter Michaud, my PA arrived a few minutes later. …
Mr. Rice was efficient and checked for any issues my new knee may have. Finding an issue, he thoroughly explained to me how to correct it and increased my prescription time with PT. I’m thankful he caught the issue before it becomes permanent.
Great experience getting a ultrasound assisted cortisone injection. Definitely would recommend Mr Cavanaugh.
Though it was extremely busy when I was there, everything seemed to be moving smoothly and the wait was not long. Everyone I dealt with was pleasant, making the experience positive in spite of the reason for the visit. The PA i dealt with was friendly, thorough and patient, taking the time to explain every aspect of my progress.
Haley Pierson was amazing. She was very helpful and empathetic.
on time appointment. got a boot. very uncomfortable, it rubs on my injury. wish i’d asked for crutches. otherwise i know you did your best for me
Great. Every part of process from when I stepped into building until I left went smoothly. I’m impressed with their informational updated website.
I’ve been a patient there for many years. I give 5 🌟s to Peter Michaud P.A. He …
He is a very friendly and attentive doctor, for me it was my first visit and everyone treated me very well
They attended me very well, excellent service, they attended me very fast, and very attentive to their work, to me and to what they were doing, very professional and they attended their patient (me) very well.
Quick, caring, informative, and clear. This was our first time at this location with this provider for a child’s sports injury and it exceeded our expectations.
I arrived on time wait time was short,got right in people at the front desk were very courteous..The doctor I saw was very friendly gave me different options listen to what I had to say got checked out quickly would recommend it to everyone
Glad NEOS had an urgent care! My wait time to get in to see someone was less than an hour, and I was processed, ex-rayed, and seeing the Dr within another hour. He was thorough, kind, and clear in his prognosis. I was treated and out the …
Jessica is wonderful and extremely helpful and informative, New England Orthopedic is lucky to have her on there staff.
I’ve had quite a few surgery’s , and not all from Massachusetts. However this was by far the most pleasant experience. Dr.Luber and his team are absolutely phenomenal to say the very least. I am so beyond thankful. From the very start they are so kind to deal with , making you comfortable in every way. Thank you!!
Christian Wolak is an excellent doctor. She is caring and considerate of her patients. I would highly recommend her.
Jessica was amazing, very nice, easy to deal with, very intent on solving the problem, genuinely caring. Highly recommend her
Saw Mike for cortisone shots in both knees yesterday. Hardly felt them at all! He was also very helpful in giving me specifics on how much weight I need to lose before considering knee replacements. Overall an excellent appointment! Would definitely recommend him.
Friendly, listens to you , answers all questions, I found him very approachable, and very nice, and thorough. Able to clarify everything for me! Thank you Doctor Michaud
The practice was absolutely professional and supportive in my care. They were very quick to assist me in the urgent care office and help to get things moving along for my treatment. Working with Tim Rice he helped me to fully understand …
Always a pleasure to meet with Joe. He answers all our questions and provides options. NEOS is the best!
Liz was very informative, gentle and caring. She was very knowledgeable about both surgical and less invasive measures.
This was my first visit to NEOS. Very well run for such a busy practice. They would be a wonderful model for other medical offices on how to run a practice efficiently. Every staff member was patient, listened, were kind and helpful from …
Pleasant experience and good results from the treatment. Matt answered all my questions to my satisfaction.
Thoroughness of every professional from the Ortho staff & PT staff included concise plan objectives that left me feeling reassured that I’ll have my quality of life back & minus the pain.
Peter is very thorough and professional. When a patient is having issues he is clearly the person you want to see.
Kiersten Revord P.A. is excellent! She listens to your concern and answers everyone one of them. I highly recommend her!
My experience on this place is that I couldn’t be more happy. They are amazing people. Love going to this place. They are fast and give you the attention you need 🤗😌 …
Tamer’s treatment of my injury was exceptional. His treatment is a true representation of what healthcare should be. Excellent on every level.
Joe was amazing. I have been in extreme pain for weeks, after after 15 minutes I had relief and an mri being scheduled. Thank you!
Have used NEO urgent care twice now. Fabulous staff! Quick care… so happy I could avoid the ER.
Brian is very informative and take the time to answer all my questions!
He is pleasant to deal with, and makes me feel respected and assured .
I was advised by Michael O’Sullivan, M.D. concerning a left hip pain. Dr. O’Sullivan was great. He was friendly, patient, concerned, professional and very knowledgeable about my left hip pain. …
Fantastic service, friendly, courteous and professional and if in need of knee/shoulder attention I would highly recommend Dr. Corsetti, his assistant Cristine and PA Don Salva, all five stars in my opinion ….⭐️⭐️⭐️⭐️⭐️
Christin was amazingly warm, personal and caring. My wife felt completely at ease with her and absolutely loved her.
Super happy with this clinic my daughter broke her arm and they saw her at the express clinic she is only 6 years old so just imagine how happy I was that they treat her without needing to go to the emergency room. Thank you so much.
Friendly, informative, and professional care team. Fast access: testing; diagnosis; treatment; prescriptions; supplies; and referrals. Positive outcome for repeat customer, me! Thank you.
Melissa is great. She is very personable yet professional. She answers all questions and is positive and encouraging.
He listened to my concerns. Provided a prompt diagnosis after reading X ray and my symptoms.
NEOS has a fabulous group of professionals and support staff. It is large enough to provide a wide range of services but committed to focusing on the individual needs and concerns of patients.
Mark Dutile is great. I had 2 cortisone shots and they didn’t hurt at all and my knees feel so much better
It is evident that Don wants to make sure that we are comfortable and understand what he is doing and why. I left feeling like i was in good hands.
extremely knowledgeable and very professional. she explains everything so you can understand how you are healing and discusses next steps thoroughly.
I’ve had two knees and one shoulder replaced by the NEOS TEAM. Most recently I had a shoulder replacement my surgeon was Dr Jennie Garver, Jennie and the entire staff were very professional and highly qualified. The surgery and recovery …
My experience is always pleasant here. It is very timely and no hours of waiting room time. Chris Wolak is very personable,professional and informative.
I was having foot issues with a broken bone and torn tendons, I had an appointment with PA Liz Sklar, she sent me to have an mri done which showed what was wrong, I then was seen by Dr Lareau he is a foot and ankle surgeon, Dr Lareau did …
Worst experience ever , I saw PA Henry Casagrande and I can tell I had never had felt so insulted and discriminated about my weight how I did with this supposedly medical professional . All he was talking was about my weight, the not even …
If I had my way, I’d never see Joe Zwirko again. The first thing out of his mouth when he walked I the room was, “I thought I told you I never wanted to see you again.” He made me feel absolutely horrible for wanting a better quality of …
Great provider! bedside manor is a 10!
Explained everything thoroughly. Very educated physician.
Highly recommend
I had some issues going on with my medical information. She found the problem so we could take the next step in helping me she was excellent friendly and focused on resolving my problem. Cannot say enough about how good she is
I’m assuming and hoping that the surgeon did a fine job – not able to identify him or speak with him after initial scheduling.
Having follow up with 4 different PAs is disconcerting and not reassuring!
NEIS Is definitely run like a factory – no personal interest or support available.
I have seen Matt a couple of times now. He is sympathetic, attentive and involves me in the decision making process. He has been able to answer my questions thoroughly and simply. I feel confident under his care that we are choosing the best path for my needs.
I felt like the dr judged me based on what was on my paper I filled out. Didn’t ask me questions about anything except we’re my pain was and then I felt like she thinks I was racking it witch really upset me because I have never ben in this …
Dr. Salva was professional, thorough, compassionate and attentive.
He listened to my concerns following my hip replacement surgery, made his assessment and offered encouragement and what we should do for follow up.
I was seen promptly at the scheduled time. My examination was thorough and the treatment was explained clearly. I was on my way in 30 minutes! Nice job NEOS
I was in the emergency department yesterday, seen by Brian Puchalski PA-C. He and his staff were very attentive and treated my injury at my visit. All my questions were answered by himself and his medical assistant and staff. Great experience even though I was miserable from my knee injury.
My time with Mat G. was very productive. I found the source of my pain. I was given two ways of going forward. He explained the choices I had. After choosing my action, I am walking proof he guided mr in the right direction
I really don’t like going to doctors offices but, coming to NEOS is easy, loving , comfortable , and the best place to be when you are in need of physical help due to your health. Everyone I have come across has been wonderful to me and it just keeps me in happy and good spirits.
I have a complicated problem. I feel I just get passed on to someone else. They used an MRI from years ago and took a couple X-rays, to me that doesn’t give a clear picture to everything that’s happening! Make sure you have recent MRI’s or …
I have been to NEOS a few times with my very athletic son. The providers have all been excellent…most recently Jessica Drenga NP. They all understand the needs of athletes with Injuries. We always get in quickly and are always satisfied …
I am always amazed that every time I’ve had to come to NEOS everything runs like clockwork. My appointment was for 2:00 p.m. I arrived there 1:45 for my check-in and paperwork. I think right at 2:00 I was called in and put in a room. The …
. I was very touched by the doctor’s attentive and professional attitude to my problem, for a patient and understandable explanation of the cause of these terrible, prolonged pains. And although the disease is still there, the unknown no …
Donald Salva, PA was very kind, honest, easy to talk to, and took the time to listen/ to answer. I had him for my right knee and shoulders injuries in the past. I saw him again and was lucky not to need surgery for my left knee. Thanks!
I started seeing Dr. Zeigler in 2021. Dr. Zeigler is super nice and super caring. I’m going to have surgery in 1 week. Dr. Zeigler is very thorough and explains everthing to you on what is going to be done. He takes his time and doesn’t …
My wait was close to an hour due to a doctor having to go tend to an emergency at the hospital. I think they forgot about me it was mind numbing. The waiting room is dank and depressing and the same videos play over and over like in a bad …
I have been going to NEO for several years now Peter Michaud and his entire staff have always been professional and friendly. More importantly I walk out less pain
Great experience with Marya trying to resolve a lingering ankle/calf issue . Had empathy n listened to my concerns. Ordered an MRI hoping to get this issue resolved soon.
Worked with Michael Cavanaugh (PA) and Dr. Luber to have my ACL re-repaired and meniscus tear cleaned up. Had a great experience. The nurses and staff were fantastic and efficient. Was treated exceptionally well. Communication and instructions were perfect.
Elizabeth was great. She was very compassionate and answered all my questions. She took the time to go over all my concerns with me. Highly recommend her.
Peter Michaud is excellent. He not only does a great job, but he encourages questions and answers them comprehensively (and I ask a lot), never in a hurry or impatient. I feel fortunate to have him working with me.
Kiersten was great! She was clear and answered all of my questions and was able to provide me with a brace I needed as well! It was great to see the pictures of the inside of my knee and have clarity as to what was done and how successful it was! It was very successful, thank you!
Matthew is always as fantastic as always! A great personality! Super knowledgeable and great bedside manner!
Don Salve, PA was competent and caring. He explained everything that he was going to do. He also gave details about a surgery that might be needed to resolve my issue. Definitely a true professional!
The best by far to date for surgeons. Their work is top notch A++++. They make you feel comfortable, explain everything and actually talk to you like a person. This is my second surgery by them, I will only go to them if I needed another surgery!!
My husband had a total knee replacement down by Dr Kelly in July and is doing very well at the age of 81. We were amazed at the total experience for him. All involved were highly professional and very kind. He is expecting to have right knee down inlate fall with much less trepidation. Thank you Dr. Kelly!
Explained everything in detail so I could understand. He was very helpful with solutions too I would definitely recommend him to anyone
I saw Samantha Whalen PC. She took the time to talk to me about my issue. We made a plan and I am very pleased with the Office.
Very professional, made the patient feel relaxed. She took time to educate which was wonderful
Joe figured out what was going on and had two plans of action. He explained both options thoroughly. Which the option I picked is working awesomely.
I truly love this place . I would recommend NEOS to family and friends. They care about their patients! Very clean place.I love the doctors and staff, they have compassion!!
the visit was on time. Don Salva is the best. every bit of care by him has led to my comfort
MIchael did a great job with my injection . I thank him for doing it on such short notice. the knee feels better.
Tim Rice was a very knowledgeable & helpful healthcare worker. This was my initial visit to NEOS to evaluate right hip pain. The x-rays taken indicated severe joint degradation which likely will require a hip replacement. Tim was able to answer all the questions I had.
I brought my son in to be seen at NE Orthopedic urgent care for an ankle injury. He was promptly seen by Mr. Casagrande who was both caring and professional. I would recommend both Mr. Casagrande and the urgent care to anyone with orthopedic issues.
I was very impressed with PA Sulva and he explained everything to my understanding! He was very personable and I look forward to seeing him again in the future!
Kiersten Revord is always so friendly and professional. I feel very comfortable with her and she explains everything in detail.
I was in there January 9th. The person I saw wanted me to do more PT but at NEOS. I went across the hall to book it thinking it would be a week or so. That was not the case. Try March 7th. I can’t get in to get a cortisone shot until March 8th. I cry everyday with the pain. They don’t seem to care.
Peter Michaud was very nice and professional. He explained everything to me in great detail. I would definitely see him again if the need arises. Thank you very much, Peter! …
Brian was remarkably an uncharacteristically patient and thorough in his expressing the complexity of my situation and his willingness to answer all my questions and understand my concerns. Thank you so much, Brian.
I have been coming to NEOS for over 30 yrs and continue to ask for Jessica Drenga. I trust her advice and love her ability to hear my concerns. I know she will offer me the best options for a quality of life that best suits my lifestyle and …
aloof, adrift, unthoughtful approach & less than thorough appointment; jumped to conclusions, did not entertain any alternative diagnosis, did not explain reasons for quick assessment, thorough apt. would have included recommendation for …
They have re invented the practice with a stream line experience in timely fashion in mind. Attentive additional concerns asked of patient a reassurance of understanding, efficient not rushed. Professionals.
I have never had a bad experience with NEOS. The practice, while being extremely large, never makes you feel like you just one of the crowd. Individual time and attention is given for as long as you need it.
My surgeon was Dr. Lareau. Craig. He does foot & ankle surgery. He is amazing . Him and his whole staff. He was very detailed and explained every thing the whole step of the way. He went over possible outcomes and quality of life. My father …
Had elbow surgery done here and if I ever need other elbow fix I wouldn’t hesitate to go back. It was actually a great experience. Thank you all that helped me through.
Dr. Lydia Parzych of NEOS is truly an MVP ALLSTAR when it comes to ankle surgery! Great work, attitude and great explanation off all procedures done! I can’t imagine she will be at NEOS long, her talents are at the professional level and …
Elizabeth gave wonderful care and support after injuring both feet. She watched the recovery closely and gave both medical and practical advice. I could not thank her enough.
I thought this man was incredibly talented he is not a needle jabbing type of person neither was any of the other doctors that I’ve met there in the past decade and a half I think you are all incredible I did get X-rays I will go get an MRI …
Jessica Drenga is a caring, efficient, and professional Nurse Practitioner. She went over my xrays with me and injected my hip. She was gentle and concerned for my comfort. Just fantastic!!
She made me feel very comfortable and explained everything that I needed to hear without making me feel like I was making my pain up. I had a horrible experience the place I went to before and was nervous about I would be treated in NEOS but it was total difference.
I have a disease that affects my entire body. There’s no cure and it destroys your bone matter your entire central nervous system. So for this reason I was Disturbed that when I got there I could only be seen for one body part at a time and …
Donald Salva spent time to explain my issue and provide a path forward. Best Orthopedic office I have ever been to. (3 total) Would recommend to anyone)
After reading reviews I was surprised at the negative reviews by over weight patients . I have a high BMI and had no problem with talking to anyone about surgery. I’ve recently had both total knee replacements by Dr Kelly. I’ve had great …
Excellent experience, my first visit to NEOS and it exceeded my expectations.
The staff from the front desk to the nurses and staff was great.
Dr. Salva is a true professional, honest, clear and emphatic.
Highly recommend!!!
I had to use the Urgent Care at NEOS, and Melissa took the time to explain everything, and answer my countless questions. Great experience. Every person from NEOS that I came in contact, was so polite, cheerful, and ready to help – – a breath of fresh air in this day and age of crabby office workers!
Saw Peter for knee injections. He is always friendly and professional. Very knowledgeable and takes time to listen and respond to any question or concern you might have.
Jessica wise phenomenal! She attended to my son who had a finger injury and he was very comfortable speaking with her. She was very gentle while wrapping his finger.
I have been seeing Joe for a couple of years. Every visit is friendly, informative, my questions and concerns are always addressed. I moved to West Hartford 18 months ago, but I continue make the 90 minute round trip drive to Springfield …
I could not have asked for better care than what we received at NEOS! Sophia and the entire staff there was so unbelievably caring and helpful during the past 9 weeks after my 8yr old daughter broke 2 bones in her right arm.
Melissa Mol-Pelton has an amazing bedside manner! She is extremely knowledgeable and very attentive. Although she was treating me for a back problem when I mentioned to her the problem I was having with my knee she jumped right in and did …
Mark Dutille has followed me from the start of my rotator cuff journey. He has been friendly, thorough, knowledgeable and referred me to surgeon when needed. He followed up after surgery until completion of my care. I would recommend him to family and friends.
Everyone I dealt with on this visit was efficient. Kiersten Revord was actually pleasant, too! She smiled! And, of course, she had good news to deliver, so, of course, that also made my first visit to the office a good one. I had thought I …
Dr Salva and the office team worked very well together. I was called promptly, I needed X-rays and it was done quickly and efficiently. Dr. Salva was very kind, he made sure I was informed of my condition and options. I left the office confident with my treatment.
He explained all aspects of surgery in detail and with clarity. He answered all of my questions fully and with patience. In my view, he was superb and is another personal example of clinical excellence and compassion at NEOS
Tamer Bahgat was rude and terrible during my appointment. He basically was questioning why I still had a splint on my hand when his office is the one who told me to keep it on then he yelled at me for having something on my ankle when his …
Everyone at the office was very patient and informative. I felt confident with all of the people who helped me including Dr. Sullivan. I also liked the therapy through New England orthopedic surgeons.
Dr. Brothers was very competent and compassionate . He took the time to explain everything very well. I would recommend him to any of my patients. I was very happy with his care.
Dr. Garver is very nice i would recommend every one to her. She took her time with me and was very understanding when my mom told her I was afraid of needles she was very caring and told me every step of the way. She is the best
Wonderful rapid service very helpful and informative Tim Rice helped solve my immediate problem with one cortisone injection. Much better today and will follow up with NEOS in 6 weeks. I arrived early and as a result became the first person seated in room 1. Thank you, Tim
Carole Macdonald
I love coming to this office. The staff and doctors are super knowledgeable and nice. We always have a great experience and we know we will be well taken care of.
Dr gotha was hands down amazing. She went over everything, and answered all my questions! She didn’t rush me out, and I felt like what I had to say mattered. I highly recommend her!!!
Brian Puchalski has always treated me with so much respect. He explains everything to me so that I fully understand. He is remarkable. He should be your trainer for all others in how the people are treated in the office getting a procedure …
Brought my son for a broken hand. We were in the waiting room maybe 5 minutes. The doctor came in quickly. Xray was done and a treatment plan was made, all without any excessive waiting. My son’s hand was casted immediately and the lady who did it was very kind and patient, even though my son was upset and not very friendly.
We used the Urgent Care and the service was fantastic. We didn’t wait long to be seen or for any of the follow up appointments. Joe was great with my son, made him feel comfortable, was patient with all his questions.
I’ve seen Mark for over 5 years and have never had a bad experience. Mark listens to his patients, explains things in an easy to understand way, encourages his patients and most importantly takes the time with his patients. I highly recommend Mark.
I went to NEOS one month ago and I did not have a good experience. I was in pain and in shock about my accident. The first doctor was very impersonal and lacked empathy and even made me feel really bad. The billing department did not tell …
A great experience. Liz was kind, thorough and very understanding. Took time to explain exactly what my injury was, what my options were, what would be my best course of treatment and why. On my follow up visit, she was very thorough and …
Dr. Alex Brothers is a very good Doctor.
His work is outstanding!! We were given his name from a friend who had the same surgery. She was so right when she said “Dr. Brothers does outstanding work, you will love him”. We will pass the same to others!
I have a severe bone degenerative disease which requires me to have a double hip replacement. Prior to surgery, I will need to loose a certain amount of weight. I could not get through this process without Kristen. She is the most patient, …
I brought my almost 13 year old daughter in after she injured her foot. She was super nervous and in a lot of pain. Michael Cavanagh was patient, kind, and gentle. The process was convenient and efficient. We left understanding the diagnosis and the plan to get her fully recovered. Highly recommend and thank you!!
Joe is very matter of fact and also extremely personable. He is thorough and has a great ‘bed side manner’. You can speak frankly with him and feel as if you are being heard. Highly recommend.
I was very pleased with my visit to New England Orthopedic Surgeons in Springfield. The office worked quickly, staff was friendly, and Dr. Puchalski was great to speak with. He explained everything and answered all of my questions in a way that was easy to understand. I did not feel rushed at all. I would highly recommend this office.
As upset as I am today after my 16yr old daughter’s appointment, with Dr. Tamer Bahgat PA-C, I’m going to make this short. I’ve only left a medical appointment in tears, twice in my 45 years. My daughter received a crash coarse in “doctors …
I had a very positive experience at New England Orthopedic Surgeons. Checking in was efficient. The wait to see the doctor was quick.The doctor was easy to talk to, provided necessary information and was very patient with questions. I will return and feel confident in recommending them.
Healing up from a dislocated ankle is not the most fun one can have… but having great staff to help you get all the way healed up makes all the difference on the road to recovery. Everyone was great to work with. I’d recommend this crew to all Family and Friends.
Best doctors office around ! everyone seemed very kind and cared about it’s patients. They were able to almost instantly schedule me and first place that I’ve ever been that I was even seen at scheduled time. I wish more doctors offices were as awesome as this experience thank you for all the help and listening.
I was very nervous about going to the Dr for my issue. I was made to feel welcome and at ease through my entire visit. PA Tim Rice explained everything thoroughly and my opinion and questions were encouraged. I would highly recommend New England Orthopedic to others.
Mike Cavanagh is by far one of the best I’ve ever seen. His bedside manner is top notch and he is extremely knowledgeable. Every single person I know that also sees him says the exact same thing. He listens to all your concerns and he …
David was excellent! He took his time with me and did not rush me at all. He actually listened and set up an on going plan for my treatments. He was professional and friendly and made me feel very comfortable.
I saw Peter Michaud on 11/21/22 & was very pleased with overall visit as he didn’t tell me that I would have to have gastric bypass surgery before any kind of surgery could or would be done. Advised that I would definitely need to lose some …
Great location. Very organized and convenient. I felt safe and well cared for. Everyone I came in contact with were friendly and professional and the building had good parking and security. A very good experience under a stressful situation and they made me feel like my well being was their top priority.
I’ve had a lot of medical issues over the past 45 years and some very serious ones at that. I tend to be anxious. While I’ve had some very good healthcare providers, none can compare with Tim Rice. Tim just gave me my second cortisone …
The doctor Melissa and her assistant nurse are wonderful I’ve been coming here for a few years now, ever since I’ve met her It’s wonderful she knows what she’s doing she’s very kind her nurse is very kind they both are the best in my …
My first appointment to discuss surgery for my knee. Dr Brothers explained my X-rays and his recommendation for a full knee replacement versus a partial one.
His manner was professional, as well as engaging. And he answered my questions. …
I went to the office today as an Urgent Care walk-in appointment. Despite how busy of a practice they are, I was extremely impressed with how polite, professional, and accommodating all of their staff are. The young lady who checks you in …
My initial visit was very good. I had missed a previous appointment and they rescheduled me with no problem. This day, I was called in right on time, didn’t have to wait for my X-ray, and Mr. Salvo saw me right away. He was very pleasant …