New Hanover Regional Medical Center is a quality driven network of hospitals, outpatient centers, emergency services and physicians … See more
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2131 S 17th St, Wilmington, NC 28401
Very considerate and helpful. Great Nurses and Doctors
After hours of being ignored. Called nurse. Physically got up and at the nurses station asked them to let my wife know what’s going on. Nothing. …
I wish I could give this place 0 stars.. you can truly see that they do not care for their patients especially in an emergency because they have “a waiting room full” they will guess what is wrong and will not run tests. Please do NOT go here.
I am a minor and I visted your emergency room recently for depression. I was referred to y’all because of other doctors. When I first got there I was told my choices were therapy and medication. Shortly after I was taken to a room told to …
Seriously short staffed. The staff here in the emergency room are very very nice answered my question. Only we’ve been listening to an alarm on the machine that is attached to my for 25-30 minutes just beeping away. After telling someone …
Had to wait 6 hrs for room after scheduled surgery and another 6 to get discharged 4 days later with incorrect instructions. Major communication problem between personnel & depts. Employees would come in room glove up and then mess with …
Fractured my ankle pretty bad and I waited over an hour to even get an ice pack while waiting. Decided to leave after being told I’ll be seen but they are under staff. Yep. Fractured in three areas and bone poking… this ER is not the place for emergencies.
Nurses did Not give patient Bath for 5 (FIVE) days. Had to call floor supervisor to get it done. ONE MALE NURSE WAS TOO BUSY ON HIS PHONE to see to the patient. Worst care I have EVER SEEN.
Some staff were exceptionally nice and thoughtful while others not so much
It seemed very clean and very good about making sure safety was met
The bad part is their scheduling. My grandmother had an appointment that was …
I would have gave 0 stars but you have to at least give one star to submit a review. I came just to visit my sister who was in the ER for pain. The RN Josh wanted information from me that I did not have or know when I told him this he …
If my family is in the hospital and due to covid 19 and we can’t visit…then when family calls in we should at least be able to speak directly with the nurses station regarding out family member! Rediculous. When i have to call other …
Rude slow my husband was ran over by a car and we have been here 3 hours and still they have done nothing wont be back horrible horrible
My father had a triple by-pass there and he had exceptional care by the physicians, nurses and
all of the staff. We could have not ask for a better …
So grateful to the EMS & Emergency staff in the ER! Without them making me stay I wouldn’t be here today! Yes, things are rough & fast but it has to get done for your health. Keeping you alive is #1!
Recently I had to visit the ER and noticed that the ER rooms are literally filthy. There were bits of things all over the floor, the air vent was full of lint; so much so that a pile of lint was on the floor under the vent. The equipment …
My 12 your old son had been having stomach problems for over a week so we took him to the emergency room here. After checking us in quickly the nurse told us it wouldn’t be long before my son would see the doctor 5 1/2 hours later we were …
I had the worst experience tonight in ER. Came with difficulty breathing, which is long term problem and with my SD. After four hrs waiting for
tests to be ordered , we were tired and felling a sleep ,when a man showed up …
Last week i was omitted to this hospital. Thank God my wife use to work in upper hospital administration, not in this town. We traveled from CB to the NH North ER location. Obviously the distant was almost 3 times as long to get there but …
I seat here beside my mom on day 2 in the ER. A major stroke patient still waiting for a room she’ll likely never get. My mom was in a larger ER room then downsized to a tiny room with a small wooden chair for you to REST in? No …
If I could give this place under 1 star I would! First let me start off by saying I’m from out of town transferring to a new college. That being said I was treated like the lowest form of life on earth. I was in excruciating pain where I …
I absolutely hate giving bad reviews but I went to Masonboro Urgent Care yesterday because I have epilepsy & yesterday was a day of back to back seizures. They sent me to NHRMC for testing because I recently had a kidney infection and they …
I am a small voice…..please….raise wages for our nurses, and staff. Please please please….can the hospital have room availability for those patients in the ER needing admittance (within a reasonable amount of time) once the DR’s …
Our family entered New Hanover Hospital with a grave issue with our loved one. In the stress of a stroke our doctors and our nursing team(s) worked quickly, efficiently and skilled. Dr McKinney and Neta Greenlief and her skilled nursing …
I took my 6 year old daughter here a month ago because she had a complained that her eye had a scratch on it and she could not see. Crying and upset I brought her to ER my husband dropped us off in the front of the building at the door so …
Came here for a bad sickness. Explained to the nurse what was happening, she was kind and took a ton of blood for tests–very nice the whole time. Analysis was done, doc came in and matter of factly told me it was a viral and to go home. I …
I was admitted by cape fear hospital earlier this morning. Cape fear is awesome, nice caring nurses and doctors, and you feel safe and in good hands. They had to send me over here to new Hanover unfortunately, for possible gall bladder …
I am shocked at the number of bad reviews for NHRMC. This is a great hospital with caring staff and attentive doctors. I have been to this facility several times over the years since 1996, when I moved to Wilmington, and the care just …
Still at er without assistance. Been here 3 plus hours. Have an 8 year old girl who has been vomiting since 9 this morning, cannot hold water or food. She has been crying and puking. But we cannot get any help. Pitiful. If there was another …
Went to this hospital’s er yesterday and ALL the staff were rude. It started with the nurse on my case and I asked another nurse if I could have a different nurse, but once again they blew me off! The doctor in the ER actually threw up the …
Really??? ER wait times from the 90’s. There is no mile long Covid line. Get some PA’s , some FNPs and triage primary care and non life threatening issues to a clinic when patient waiting times are over 5 hours. Things can be done better.
I delivered my daughter back in June, and let me tell you the nurses were AMAZING throughout the entire process from admittance to check out. Dr. Tighe is an Amazing physician, I highly recommend. He did a great job informing, and making my …
My son was transferred to the Children’s Hospital at New Hanover from a different hospital. The staff was amazing…patient, attentive, and quick to assist. They helped our entire family. My son loved the playroom and the food was …
I just want to give a huge shoutout to the amazing staff at NHRMC starting with the pediatric doctors and nurses in the E.R in the trauma area to the nurses and doctors in the PICU.. and especially to Dr. Jaskolka! Our 7 year old daughter …
Currently staying here for motorcycle crash for two days. Nurses are great but nurse assistants are unhelpful and have attitude like no other. My sling for my arm got vomit on it from nauseia. I’ve been waiting almost 5 hours for …
We had 2 emergency situations with our aging dad and these professionals took excellent care of him for us. The staff was accommodating, patient and thorough with us, explained every next step and option to us and our mom. The professionalism and hospitality are second to none!
The staff in the ER are rude and snife . We’re admitted for a serious heart condition and didn’t get put in a room for 3 days… Staff refuse to give fiance any food because she was not a patient but we cannot afford to pay for food or for …
The right had does not inform the left hand as to what is going on from one shift to another. Permission was granted by the head nurse for two persons to stay with the patient. As a courtesy one person stepped out and waited for two hours …
I’ve never been more pissed off during a over night hospital stay the. What I just got last night got woken up several times to get harassed all by doctors to draw more blood after I told them no less then 10times I don’t have anymore …
My husband and I brought our oldest daughter to Pender Memorial for severe back pain. Doctor diagnosed her with inflammation of the heart. She was given medication quickly and transferred to NHRMC. EMT staff was very nice and made her …
My husband and I have been in or visiting NHRMC several times since moving here and we have always been impressed with the level of care as well as the courtesies of the staff. My one concern for all of you if the sale happens is that this …
I’m giving it 1 star because the nurse was the sweetest person I talked to all the night. I have depression and had an anxiety attack or something worse happen to me the other night. I was in the shower when it happened so the ambulance was …
Went for surgery, nurse told me I smelled. Waited 6 hours to get a room for overnight surgery that was booked over a mouth in advance, had sideaffects after surgery (nurse said I’ll look into it never did) Nurses assistant was very rude …
My son had an asthma attack and the triage said his oxygen was good and etc. However he was wheezing and couldn’t breath. When we get back there after more then 2 hrs of waiting the doctor had to put him on the machine immediately and give …
My father passed away two years ago but the nurses and doctors did all they could to save him and made sure he was comfortable. One nurse gave me my daddy’s hand print and his last heart beat in little bottle. I have them in a shrine with my fathers things. The hospital understood that my father meant the world to me.
Kind, courteous, and quick! Everyone was very quick in responding to getting me back in the ED and getting my pain under control. A special police met me at my car and all but picked me up and put me in a wheelchair, escorted me through …
I was referred to nhrmc health and diagnosis for a mammogram. First, I was told that their record doesn’t show me being seen at location(untrue), I arrive at my appointment and my insurance information in NOT in their system ( I have been a patient with WBFM for years), and no person out of the four, I spoke with could assist!
If I could give a negative -10 I would, ER was horrible. Left in a room for 2 hours without any care. They took blood, blew the vein and left the tubes on a tray for hours “ deciding they didn’t need to run bloodwork” horrible bedside …
Cardiac unit great but the hospital as a whole is incompetent. They tried to rush my grandpa out of there who had a stroke and was placed on wrong floor. A nurse admitted they had no idea what to do on that floor. A doctor who I wish I …
My aunt is admitted here for cancer. I’ve witnessed how the staff treated my aunt and it was terrible. The lack of care and knowledge they have is unprofessional. I seen nurses walk in with bonnets and head scarfs on as if they were at …
My husband had a stroke on 9/26 an the care he received from the ER that day through ICU, the 7th floor, and finally the rehab center was phenomenal. I can’t say enough about the caring nurses, doctors, and all the staff in general. They were kind, considerate, and very efficient. We are blessed to have NHRMC here in Wilmington.
I am still not convinced that the Novant take over was not corrupt or a good thing. I am a cancer patient at The Zimmer Cancer Center, Dr. Markow is my physician and I am more than happy and confident with him. I have been a patient here …
Chester Cartwright was a patient there for 5 days and spent the first 3 days in the ER since they had no beds available on the floor. everyone treated him fantastic UNTIL the discharge day. We waited for over 1/1/2 hours for his discharge …
I went to the ER and I was seen by a Doctor Gieb who would not listen to me. My wife was with me he would not listen to her either. At the end of the visit he said nothing was wrong with me that I was just sick. After leaving this terrible …
After my dad suffered a medical emergency mid flight from Ft. Lauderdale to Philadelphia, our plane was diverted and landed in Wilmington, NC. The paramedics met us on the plane and immediately took us to New Hanover Regional Medical Center …
Worst experience of my life. Brought my 4 month old in and 6 hours later when they finally called her name they reach me discharge papers and no one had even seen the baby. Don’t waste your time here!!!
My husband slipped in the tub and hit his head on the tile floor. We waited so long, We are never, never, ever going back. The service sucked. After 4-5 hours we were told that he could lay on the floor… really, really? In a freaking …
Oct 13 2020
3 weeks ago I started feeling what felt like a small torn muscle which was located on my left side. Then the pain got worse and it started spreading to my full …
Any and every time I’ve been here as a patient or friend/family member it has been nothing but poor service. I have caught staff members talking about and laughing at my family member who was sick in the ER. Sent a bill to collections, even …
The wait time is ridiculous been here 4 hours and haven’t even been spoke to by a nurse yet I see so many sitting around chilling this is sickening
If I could give it a negative number I would! This is the worst hospital I have ever encounter. The nurses, care managers and receptionists really, really don’t care about the patients. We encountered rudeness, pass the buck , over …
DO NOT GO HERE!!!! I came for a visit in August and never received a bill only to get a call from collections this morning! The collections company they use Paragon Revenue Group then THREATENED me when I asked for validity and to see the …
Do not go to this place. The emergency staff is most inconsiderate and horrible people in the planet.
They don’t care about you as a person as a human being. …
All 3 of my experiences at NHRMC have been absolutely awful. The first time I went to the ER, the nurse gave me the wrong dosage (doubled) of one of my medications– the correct dosage was listed on EPIC. The patient advocacy office did …
I couldn’t breathe along with chest pain dizziness nausea coughing up blood, especially when laying down to sleep. I came in to get the covid test prior to asking if I could over the phone (they said yes come in) instead they took some …
My dentist told me to go the hospital last night because my throat was swelling from a tooth absess and I needed IV antibiotics. I was short of breath and had to tilt my head to swallow my saliva. I had to beg to be triage and when I was …
My wife is having surgery on 2/9/2021. She was directed to go to the hospital between 8-12 on 2/6/2021 for a COVID test. It is an hour from our home and is a burden. The physician said a local test would not be sufficient, she needed to go …
The negative reviews about the nurses here are the truth. Their behavior is appalling. An ER Nurse, Nina, began raising her voice and yelling at a family member, OVER THE PATIENT, and had to be told to calm down. The nurse!! I also …
I have a 7 week newborn and the maternity ward was amazing. 1 week later I was in the ER for a painful bladder infection. First I talked to a nurse and she said she was going to have a shift change. I understand that. So i proceeded to tell …
All they care about are protocols, a cold and rude staff, completely failed my family. I had to bring a family member to Ohio to get proper treatment, and diagnosis. Go somewhere else if you want to be treated like a person.
Billing department is the worse. I came for a visit over 6 months ago and receive a bill in the mail about two months after my visit. I made payments every month, whatever I could afford, times are tough with COVID. After about 4 months of …
My husband had to be monitored for 3 days bec of new medication for a fib. We never saw same nurses twice. Had a procedure that he couldn’t eat from midnight day before. They wouldn’t give him dinner!!! He had to fight for his dinner. A …
Both my wife and I needed surgery and I have to say we both had a wonderful experience. The staff was very friendly and caring and the follow up was much appreciated. We had a good friend who recently had heart and vascular surgery and she …
I actually would rate my experience as a zero. I had a procedure at the Outpatient Services unit. Aids stood around talking on their phones and socializing loudly, no one offered to adjust my bed, give me a warm blanket, or even be …
Waiting in emergency room since 9:45am,my wife in serious bad pain in back and left side of her body, and seen people who checked in after us are being seen. But when I ask the nurse about my wife’s status I’m told we still have to wait.
This is by far the most caring an compassionate hospital in NC. Right from the beginning their only focus was making me feel better an feel at home. I’ve been here 3 days an i haven’t had to call the nurse or nurse aide once they’ve been on …
No patient advocates. The star is for the nurse who was compassionate and cared. Communication from the NP was lacking on the weekend. But by far the worst experience was with the patient advocate – the one person who is supposed to …
When I arrived there I was in quite a bit of pain. I have been suffering from a pinched nerve for a while now and it can be very painful. This time the pain was too unbearable to tolerate which is why my roommate convinced me to go to the …
My husband recently had a procedure done at this hospital. He had his pre-admission done 3 days prior. He wanted to thank the nurse who saw him that day, Beverly, RN. She was so very kind and calmed his fears. On the day of the procedure …
I have been in excruciating pain in my lower back for 4 days. Thinking I could get some test (MRI or CAT scan ) done quicker by going to ED instead of doctors office, a friend drove me to Wilmington. That was a joke. In pain and can bearly …
I love writing reviews.
My father was admitted 10/8/2018 for dehydration. He is also experiencing stage …
Went to ER by ambulance for minor spinal injury. ER appears short staffed, but most still professional and caring. Tried to get assistance from nursing in ER but when they answered my call I was hung up on twice. …
Their vitaline service is horrible. Your better off walking in or googling answers. I’m 34 weeks pregnant and they push me off to my provider who is never open at night and they will literally tell me they can’t help me because they’re not …
I appreciate the professionalism, courtesy and clear communication I encountered before, during and after my procedure.
“Nurse” Ana in the ER was awful. No compassion at all. Rang the bell for her and it took 1 1/2 hour for her to come in. Just an awful experience, I will never return and do not recommend going unless you have no other option. Would give a …
I’ve been to the hospital three times for long-term care. The first two were phenomenal, the nurses were vigilant in providing care. They knew that I was sick and they treated me like a patient. But my most recent one broke my rating down …
To the nurses in the ICU heart ❤ unit, I can’t express my appreciation and gratitude enough. You guys are so loving and caring while doing your jobs outstandingly. Nurses Allie, Callie, Jenny, Amanda and Charles I pray that God will forever bless you.
This hospital can administer a bandaid & that’s about it. I could write a book on my experiences with this hospital & it’s staff. Let’s just say I take my special needs son to Duke where real care is given.
Billing department/medical records has failed to send over records to needed for my insurance claim for months. I have called dozens of times and faxed over a release as requested. I have been threatened with debt collection when this …
Came into the ER during a miscarriage because I was having severe bleeding (my physician told me to go to ER if bleeding through more than two pads an hour). When I approached the counter to check in both people were on their phones and …
I can’t say enough good things about the staff at this hospital. From the nurses to the billing lady, from the man wheeling us to our room to the doctors, I was so impressed with the positive attitudes and care we received. I have had to …
My first time going to the new emergency room yesterday with my daughter. We drove almost an hour to go to this facility. Very disappointing and the worse doctor by far my daughter has ever had encounters with. He was very rude and kept …
I have just spent 30 minutes completing a survey for Novant Health. I was less than complimentary. I really don’t think they want me to post everything that went wrong with this visit. The best thing I can say is that the procedure is over and we finally made it home.
I had to go to New Hanover Regional Medical Center and stay for two weeks due to a Crohns flare. They took really good care of me. All of the nurses were friendly and helpful! I am very thankful that I had this hospital to go to because Novant was not capable of taking care of my needs!
I’ve been holding on to this review for a few months because im still in shock over the experience honestly. …
my experiences at new hanover hospital have been great been in more times then i would like. two times for heart attacks once for kidney stones. have all ways been treated with upmost kindness and professionalism.
This hospital is one of the most worthless hospitals I have seen in a while!
I usually go to novant which I Love but I only came here because our 7 month old needed to be seen. …
Great hospital and great staff.They are always very friendly and helpful if you have any questions. I would recommend this facility to everyone seeking outstanding medical care.
Excellent care for a recent surgical procedure. Great communication with my wife as to my progress through surgery and recovery.
Eric Silman was my ER doctor and he was absolutely terrible. I honestly lost my faith in good doctors because of him. He threw things at me vs handing them to me, he dropped gloves on the floor and looked at them and didn’t pick them up, he …
While in the emergency department, they send me home with a respiration rate of 32. Blood pressure machine went off (due to my bp being low), and alerted them to come in the room, no one ever showed up. Doctor visited my room for 5 seconds …
I had to take my son to the emergency department last night and was extremely impressed by all the caring and helpful staff. My son (who has special needs) was met with open arms. All three staff members were patient and helpful with him. …
So let’s talk about the ED Observation Unit… Mom was taken into ED at NHRMC – she was admitted and sent to Ed Observation Unit because there was no rooms available. Three days later when she was discharged, she was still in that unit – no …
Husband had a motorcycle accident. Up until today, it has been great. However, Monday, getting new nurses in has been awful. My husband is on 4th floor and I get here to his urine cup full. It hasn’t been dumped in hours. His lunch tray was …
12/29/21:
12/3/21 Mom was having stroke like symptoms, hospital said brain calcifications …
Whoever the nurse Jen is, in the ICU, needs to go back to school or wherever she came from. And learn proper bed side manner when dealing with family and friends. There’s a “job to do” and there’s a way of talking to people as well. I …
Worse experience of my life! Didn’t eat for over 24 hours due to the doctor not calling in an order. Waited as a transfer for 3 hours in the hall way with 5 other transfer patients cause they was no room! Then time to leave and doctor can’t be found to sign release form!
Hello to whom it may concern. I came into your small hospital in Scott’s Hill area right of hwy 17 north just before you get into Wilmington. I was feeling really bad when I came their. Your front staff was great. But when I went to the …
DO NOT COME HERE!!!!!! I cannot express how terrible my experience was. I wish I could rate below one star. First off, they had me wait 4 hours to be given half a mg of a medication I took at x6 higher dose for a decade and refuse to do …
Covid patients beware! They don’t actually want to get you better! They just want your money. They don’t actually care about you as a patient. My dad has been there for almost 2 weeks and has been covid negative for 5 days, but instead of …
Everyone in the ER was amazing! Airrus was so strong and helped me reposition in the bed with ease. I think he’s a body builder of some sorts! Kate and Michaela were incredible and a nurse named Ben even came in and helped. He was also very strong and I liked it.
I cannot say enough good things about the out patient surgical pavilion.I had a colonoscopy there yesterday. They are overall the nicest ,most caring people I have ever met. I used to work at a different hospital and I was never treated as …
We were in the NHRMC emergency room last night waiting (just to be seen) for over 4 hours. Understand that we were not there because of a gun shot wound or a bone protruding through the skin or an eye dangling from its socket! 4 hours is …
I received exceptional care during my recent microdiscectomy. Everyone involved from check in to discharge was caring and knowledgeable. Dr. Rodger is absolutely the best! Thank you sir.
I would just like to say thank you so much to all of the staff at New Hanover Regional Medical Center that helped me recover from a life threatening event. When I arrived I was very scared and thought I was going to die! As soon as I …
I’m current admitted. The hospital is completely full so I’ve been in the ER for a very long time. The bathroom is filthy. The floor in my room is filthy. I have an infection and they put other patients at risk by me using a shared toilet. I’m genuinely afraid to be here.
I had an absolute amazing experience with the 10th floor. The nurses and nurse aids are magnificent. Literary the best I have ever had. They are empathetic, kind, respectful and make you feel like part of the family. I was ready to come home but I miss them! Thank you for making great hiring decisions. Job well done.
As a current patient admitted at this hospital, I totally understand now why this hospital has only 3 stars. I’ve been trying to reach out to a case worker or social worker for a bit now, maybe this will get me one. Some of the nurses and …
I had intestinal surgery here after the hurricane. The surgeons did a wonderful job taking out the bad parts from me. Everything about this hospital is great. The nurses, food and room service, cleaning staff, technicians, etc, all do the …
We had to take our 20 month old in for stitches a few months ago because Medac said they could not do stitches and we had to go to the ER (I was trying not to go to the ER department but rather an urgent care for fear of this). It was not …
I have been here in the emergency room now for 5 hours and 30 minutes. Still have not been to triage yet. My first visit here and my last. I would drive to Raleigh/Durham before I come back here.
Today was Novant/ NHRMC’s first vaccine clinic for children under 12. My sister and I took our children to get their first vaccine. We were very impressed. EVERYONE was very nice and helpful. The atmosphere was calming, it was efficient and …
I was rushed into NHRMC after a 911 emergency for internal bleeding, a life threatening medical emergency. During my 4 day inpatient stay, I recieved the utmost care from every single staff member I had contact with. Having just arrived to …
This Novant facility in Wilmington NC is ” top of the line”. Supervisors who are hands on when needed, clerks who will do whatever they can to ensure you a comfortable experience, nurses and physicians who actually will talk to you about day to day life yet are very professional in their approach and care for you.
Everything went great. Personnel and facility were terrific, particularly the nurses. Everyone of them were professional and caring!
Absolutely terrible hospital, staff from receptionist, security, nurses all the way up to doctors are miserable, and it shows. Billing department will send you duplicated bills to try and get you to pay double. Would avoid this place for any medical emergency.
My friend, in her 80s was lying in the hall with a heart problem, for 13 hours! After surgery left out a follow up xray, and NO FOLLOW UP!!! AWFUL PLACE
I came in through the Surgery Center yesterday for bilateral total thyroidectomy. Beginning with the lady at the desk who helped me with registration, every person I have had contact with has been awesome! Every employee and volunteer has …
Worst part was we had to check in at 6am for an 8am appt. but the staff was so friendly. They were very accommodating to my young child who was visibly nervous. Everyone did everything possible to calm her by giving her warm blankets …
We went to ER And I was in Excursiating Pain last nite.
Do not go here
People waiting 5hrs after being sent by Dr for Stroke Symptoms! …
worst hospital ever. the head nurse who has been there for 30+ years was so heartless. my brother died there and they said they pumped him with every medicine. my brother had heart problems. why are you pumping him with anything? i pray no …
I never would recommend anyone compare hospitals, just try to avoid them but if you can’t this is where you want to be. For unfortunate reasons I spent 6 days here and everyone I dealt with was exceptional from triage, to the ER, to the …
Terrible emergency center. My sister went to the emergency room on my urging (she didn’t want to go because they treated her with such disdain before). The nurse there talked to me and told me they were going to release her but wouldn’t …
This is a fine hospital and is trusted and belonging to the people of southeast NC. This time as a visitor at the emergency room after my elderly mother was in a car accident. They consider loved ones an important part of the patients care …
All my caretakers were very professional and I had a good experience at Novant Health. Thank you!
I have been sitting in the emergency room with my wife who is in pain, dizzy, and bleeding from a head wound from a fall for 9+ hours. Worst “Emergency” room I have ever been to.
My husband was admitted on Sat, I want to say EVERY SINGLE person from the greeter at the door to the surgeon was so friendly and helpful!
It made a stressful time a lot easier! Thank you!
Went to the emergency room at nhrmc for chest pain and shortness of breath, after checking in I was told to have a seat in the waiting area. Four hours later I was told there is an eight hour wait to see a dr.. keep in mind all the people …
If I could give zero stars I would. I was admitted over 6 months ago for what turned out to be a kidney stone. The hospital failed to send a claim to my insurance company. I called to follow up and ensure they had the right information. I …
Dr Hannum and his team were excellent throughout my experience. From David Summerfield, Dr Black and the rest of the team, it was all good. I do remember the names of most everyone else, I’ll try to name a few, 2 Jennifer’s, Katherine, …
The worst hospital. Doctors never addressed my mother’s 22 lbs fluid weight gain during her stay, even though she rarely ate or drank.
This caused her to be unable to walk without supervision making it a necessity to send her to a rehabilitation center (which was even worse than the hospital).
It was terrible. They had people in the hallways, people starting fights and screaming, swearing. Then it finally comes time to have my daughter seen, they say she has a inner ear infection when she had a outer ear infection and gave her …
My Entire experience with a procedure at the surgery center was great. Staff, nurses, doctors and facility were great
ER visit waited 4 hours for them to call me back. They were seeing a lot of flu and other minor issues. I tell the lady my Dr told me to go to the hospital for a possible aneurysm. I waited and lady says they have no where to put anyone. …
The lack of communication at NHRMC is absolutely horrendous. I returned a call and voicemail that I had missed 45 minutes earlier and was told no one had called me. After being transferred twice found out they were discharging my father. …
The lady who works at the receptionist area. Her shift started at 2pm on October 17, 2021. She has purple hair for the Halloween season…… but you can still see bits of blonde. That lady had told me not to bring my baby to the hospital ON A …
My wife was transported there from Onslow county for food poisoning. She got fast care and very good and courteous staff. This was by far the best hospital experience we’ve had. Better than Duke or wake med.
Too scared to ever go back:
The nurse and doctor in the ER set a frightening example for how the remainder …
I work at a major hospital in the Raleigh area and I’m so thankful my dad came to NHRMC. Dr. Marks and the associated ICU staff are amazing….miracle workers. I have no doubt you all saved his life and you will forever have my gratitude. …
Discriminative environment :
I was in the emergency room previously I went in prior to having a serious seizure the night prior I have a history of being under medical treatment for …
This is the second time that our family has needed to use the NHRMC ER. Once again, from check-in to out-the-door was a very positive experience! Everyone was kind, professional and thorough. We absolutely felt heard and cared for! God …
I recently had surgery at the Cape Fear Orthopedic Hospital and had a very favorable experience. Dr. Kelly Esposito is extremely professional and did a wonderful job! All the staff at the hospital were great and I would highly recommend this facility.
I tested positive for Covid my primary sent over orders for the antibodies infusion on Thursday am. The clinic waited to call me at the end of there day Friday and inform me it would be Monday before I could come in and that put me out of …
I went to the ER today with chest pain. To all the people working in the ER department today, I want to offer my heartfelt thanks. Every person treated me with courtesy, kindness, caring and respect. I received excellent, efficient care. …
I just wanted to express how grateful my husband & I are for the care that I received from the Emergency Staff. …
My dad has been in and out for the last couple months. He is currently in again now after having his leg amputated. Although the nurses that have taken care of him have been good, it seems the visits from them are few and far between for …
If I could give a 0 I would, there’s not an option, Let me explain what happened 1st I was sick one week Friday through Sunday so Monday morning I went to the hospital get there waited over 4 hours I had a headache a sinus infection I had …
I know there is good nurses and doctors there at the hospital. And when it was just new Hanover regional medical it was great service the worked well with insurance companies.. I’ve spent the past 5 hours in the ER with panic attacks. Was …
Since the Novant health took over this place is awful, I see now why they are letting people die in the waiting room. The worse Hospital I have ever been in. Hands down. …
It’s obvious that this organization does not care about your concerns unless you post a public review. I called the number that is in response to the many negative reviews first. I was told that someone would be contacting me to discuss, …
Worst hospital EVER! Their hands are so deep in their pocketbooks they are neglecting their patients and insensible. Should have remained New Hanover. Novant is horrendous.
I was left to die in the ED and nearly did. They are severely and purposefully under staffed. Enter at your own risk.
Tried for a week to speak with someone on a cost of a procedure, that my doctor has recommended. Couldn’t get anyone to answer the phone, nor call me back from messages I had left.
Worst i have ever seen. The whole staff complains the whole time about being there. They don’t listen too your concerns. Wife spent 4 days in the er before getting a bed upstairs. Any time you ask a question. You get it is what it is. …
My son was transferred to NHRMC from another hospital’s ER for specialty pediatric care. The staff was amazingly patient and kind with my frantic mother’s mind and questions and never once failed to answer a question or help put my mind at …
The Physicians and staff seem to be very good and knowledgeable. The administration is unbelievable. Three time I had refills of my blood pressure meds denied. They made no attempt to read my record and see my Dr had increased my dose. …
I was reading lots of comments here about how bad New Hanover Hosp is. I to would give them Zero stars if I could. All I can say is they saved my life twice. But today the level of compassion for the patients walking in and out that …
I went to the ER with my DAD who is a previous stroke victim. We waited with him a whole night and well into the next day. They kept telling us they had no rooms available, so me and my 79 year old Mom had to wait in these cubicles with my …
I called to let them know I was bringing my husband in to ER. He is Type 1 diabetic and his ketones were extremely high. We were seen right away and had an amazing staff to care for him and run test and get him where he needed to be with …
0 stars! I came home from being hospitalized with a raging uti. Upon request of my medical records, Leukocytes were detected in my urine and I was never treated. Someone needs to seriously investigate the medical neglect of Novant Health.
The ambulance paramedics were amazing. Very knowledgeable and kind. Great experience with blood draw and starting an IV. Thomas and Amber are very very good at their job.
Worse hospital ever. Have been to the hospital over a 100 times over the last year. Was having severe breathing problems for many months. They refused to treat me multiple times. Tried to throw me out a few months ago. I told them I wasn’t …
Worst ER medical facility and care I have ever seen. Took my wife there for help on 05/08/2022 at 7 pm and was a big mistake. From the triage registration desk staff to others, they are very rude and treat patients like cattle here. By the …
Sat 3 plus hours to be seen ended up leaving without being seen. They have little to no separation between covid patients and regular patients. Even the covid treatment area has no real separation from others. They didn’t even have anything …
Our boy fell from monkey bars at school and broke his arm. The ortho surgeon had the same injury at age 12 and shared the story with us. The anesthesiologist had a similar story as well. We were immediately at ease because of the expertise, …
I recently had surgery at the Novant Osteopathic Hospital on Wrightsville; it was the best treatment I’ve ever received. Kind, courteous and respectful nurse, doctors and staff …
We were so impressed with the entire ER staff. Each person was kind, compassionate and very knowledgeable. They adjusted their care to meet the needs of my young child which made her feel genuinely cared for. Outstanding!! For such hard …
Terrible!! I was there eight hours the other night. From 9 PM till 5:30 in the morning their main problem was they didn’t have anyone to transport me from the ER back to getting a CAT scan until somebody finally stepped up and walked me …
I drove myself from Jacksonville to Wilmington because I knew I would be properly taking care of. From the time I entered the doors of the emergency room until I was discharged I received exceptional care. Thank you so much to the staff …
We we’re on vacation and our boy fell off the monkey bars at the playground nearby we had to take him to the emergency department here and this place was AMAZING!! If I could give them more stars 🌟 I would they were so attentive, …
The staff in the emergency room were very helpful and very caring while Richard was having his heart attack, and we are so thankful for them that they saved his life that afternoon. Since then there has been zero follow up care or zero …
Administration needs to take note of the lack of communication between staff, patient to staff and doctors to all. Culture is clearly an issue… lack of accountability, patient advocacy and fear of repercussion when communicating was …
Had to take my 1 yr old son into ER on Tuesday evening due to a dog bite to his face. Got to ER around 8pm and let them know what had happened. They checked us in, but didn’t bother to clean any of the blood, offer any bandages, …
Don’t ever come here. It should not be an emergency room. There is no hurry in anyone here and they are cold and act like they care at all. The waiting room was full on a Wednesday night at 1130. People had been there for hours and just got …
They don’t allow you to set up auto draft payments and you must call to pay every month. Makes no sense. The lady I called barely spoke English and was extremely rude about it. They charged me $4000 for blood work even though I have insurance. 0/5
My outpatient surgery went very well. The hospital staff and my doctors were most excellent.
It’s unfortunate but this place used to be one of the best – now it is the WORST! My grandfather just got out of the hospital last week and it was a nightmare. Rude nurses, cold (not cool) food for every meal, staff would not follow up on …
HIPAA laws do not exist here. This is August 2022 9 patients shared room aka lobby as a treatment room. This was by far the worst ER visit of my life.
Drs and Specialists are great! Most Nurses are great however there are very few Nurse Aides to help and this hospital is loaded with travel nurses. Understaffed terribly.
I went in on the 7/20/2022 to have have a hysterectomy but while they were doing that they noticed some other things that gave them alarm and instead of just removing what they were in there to do they removed they appendix also so I wouldn’t have to go through another surgery. Hands down the best staff ever
This has got to be the worst hosp ove eved beenbin after a major surgery . I am constantly having to ask cor my pain medz afyer ive had a major brain surgery. I call for a nurse and dont get one . I am in so much pain i just feel horrible. …
Dr. Marcus Hill treated my husband during his stay at NHRMC with complete professionalism, compassion, and expertise. Dr. Hill took the time to listen and explain in detail the reason he was in the hospital and the treatment plan. He was …
Received excellent care during emergency cardiac care and also while in ICU and later in regular room. Nurses and Drs were excellent!
My Granddaughter was just sent home after the ER told her father that her BP was too low to go home. While in the ER her temp was at one point 105° Her BP was 90/48 then 91/48 then 96/51 , they said still too low. However, they then sent her home! Why??? Because she’s a Medicaid patient!
My daughter Carrina had to have surgery on her ankle. This was a great facility and everything went very smoothly. They went over board to make her and myself feel comfortable.
Saved me 2 weeks ago had to go back thy sent me home on bus disabled had to walk over a mile to get home at 10 in morning at 85 temperature outside past out twice would not Cali 911 cause last 3 trips haven’t been productive get you in and …
Ok, so since Novant took over it looks like like something out of North Korea. The staff has become rude and impatient, offering little to no help.
They pretty much shrug their shoulders and push you out the door with no help. …
Currently sitting in the waiting room with my mom, our wait time is just over 2.5 hours at this point. We were told to come in BY HER DOCTOR, but here we sit. Why is there not enough urgency for people dealing with bleeding issues? Why even call this an emergency room? What was the point of dragging my mom here, if she can’t get care?!
Horrible, just plan awful. Seriously looks like a war zone coming in to the ER.
Seems that some of the staff and nurses are just there for a paycheck.
Took me about 4 to 5 different nurses to help my mother out to be calm and …
Went to the ER with severe pain in my legs. When I made it past the main lobby was taken to a patient lobby with 5 other people waiting for care. They proceeded to treat all of the patients right in the lobby divulging all patients medical …
My care for outpatient surgery was excellent. The reason for 4 stars is that the process of calling patients the day after surgery (I had general anesthesia) seems to have been dropped. That was an important part of post op care that used to be routine when it was NHRMC.
I’m currently in the hospital lobby suffering from diarrhea, nausea, vomiting, dizziness and sore throat. My boss made me leave work at 3pm, I arrived here at 3:30pm and I have yet to be seen at 730pm. I ungraciously limped towards …
Overpacked hospital that stores it’s patients in the hallway. Doctors stop by for brief interactions but provide limited to no actual useful information. All doctors are independent so you have to verify whether your insurance is covered …
Writing to recognize Victor Royal. My mother is currently a patient at NHRMC, and I live out of state. Unfortunately, her cell phone died, and Victor was able to track down a charger and deliver it to her room so we could keep in touch. …
The emergency room looked like an eyewitness account from yours truly from a combat zone in Afghanistan. I arrived to find people throwing up, children with large lacerations bleeding all over the floor and seniors left unattended only to …
I would be absolutely embarrassed to work at this hospital. I am 14 weeks pregnant, went in for bleeding. I sat in the waiting room for almost 2 hours before being taken back for an ultrasound, then another 2 hours for someone to finally …
I could not be anymore pleased with this hospital and their NICU. They really have a group of talented and most of all knowledgeable individuals. I work in the medical field myself and I have to say I was truly amazed with how good the care …
With all that has happened since Novant purchased New Hanover it feels like they are playing catch up, trying to keep the high standard they have always had. I have high hopes they will return to that standard.
They dont even deserve one star I left after being admitted for days in as much pain from kidney stones as when I got there.They literally did nothing bc my stones are in lower pole and told me that shouldn’t cause pain??Ive had 5 surgeries there since February for the same stone issues .Awful treatment and care
If I could give zero stars I would. I was brought in by friends because I was unresponsive and likely had been roofied at a party. From what I was told they did zero tests despite saying I was likely roofied so now there’s no proof which …
Worse hospital EVER to go to if sick. They could care less if you get better or not. Ened up going to Brunswick novant medical center and was given the meds needed to clear me up and make me better.
Actually almost killed me right in front of my eyes via an UNWANTED saline solution from a syringe and improperly trained nursed who was shaking like a tiny dog. The nurse did not empty the air pocket from the saline syringe. I’m here today …
I was pleasantly surprised at how kind & professional everyone was, everyone was smiling and happy and that really helped ease my anxiety. …
I was in pain a whole 2 hours and had to call my friend to come up to the hospital to get the nurse. And then the oxycodone they gave me was so weak I was still in pain hours after taking it, and then they sent me home with that weak mess (oxycodone)
The outpatient surgical team is hands down THE BEST. Haven’t had the best experience with a lot of other aspects (not all) at Novant, but this was the easiest, least stressful experience I have had with them.
Novant Emergancy
Robert L Young, DO has no right to take care of patients. Has to be the worst person”will not even use the word Doctor for him” I have ever had in a ER. He just …
My father who was sent here had many bad interactions with the doctors. He had gotten a infection on his feet and had to get surgery and the days following the surgery they had told him they needed to cut more off of his feet with out exams …
Had a partial Nephrectomy to remove a tumor on the left kidney. The DaVinci robot was used by Dr Zambrano to accomplish this procedure. The surgery went well, as did the recovery. Very little pain from the procedure itself, most of the …
Nursing staff was exceptional. Dedicated and really appeared to love their jobs. Everyone on the surgical team was great and it was quite a comfortable facility as well.
We are from out of town and We had a medical emergency and in desperate need of a 8 fr catheter.
I called the ER and a lovely lady named Lisa was able to give us one and it …
Way understaffed and overworked! My dad has to go to the hospital every 3-4 months to have fluid drained and it has been horrible every time! They can’t serve warm let alone hot food for anything and that’s if they even bring you your food …
I am giving this one star to the icu team. I would give them 10 plus stars if I could. As for the 8th floor, I would give a negative ten if I could. Under staffed is an understatement to say the least! There is NO care on that floor. My …
Thanks to the CRNA Rebecca, who made me feel comfortable during surgery and thanks to Joe Odonnell, the RN that knows his job. Also, the RN that prepped me before surgery was making sure that I was well taken care of and was very professional at what she does. Good job Dr. Richard Moore, and Amelia.
I had to go to the Novant surgical Pavilion for an emergency eye procedure-totally unexpected and overwhelmed. The entire staff from beginning to end, treated me and my family with the upmost care. They made me safe and comfortable. Thank you so much Novant
I would rather pay for a helicopter to get me to a competent hospital with healthcare workers who have bedside manner. All they do here is ignore you and then give you a ridiculously high bill. I am a healthcare worker and this place and …
Dr. Dehmer and the staff were amazing. If you have a surgery scheduled with him your mind should be at ease. He is highly competent, gives you the facts clearly without being alarmist and genuinely cares. Highly recommend.
I wouldn’t give any stars if I had the option. Save yourself time and unneeded stress by avoiding this hospital at all costs. Rude overworked staff. Very little compassion for patients. Been in the ER 2 days now, I’m diabetic and they …
I was at the beach Topsail when my son found me and I wasn’t responding right . I don’t remember much except the caring doctor and nurses I had . Double pneumonia was what they said I had , they didn’t want me to leave and I didn’t want to …
I recently had surgery at this hospital for a pituitary tumor. I had two amazing surgeons Dr Alex Thomas (Neuro) and Dr Gregory Szwak ( ENT) and a wonderful caring Endo Maya Y. Peltsverger who came to the ICU to check in me. I was placed …
This week I had an operation performed by Elizabeth Weinberg at New Hanover Medical Hospital in Wilmington, NC. I want to tell all of the staff, nurses, and doctors how grateful I am for their professional expertise and care. They were efficient and personalized everything along each step of the way.
Only thing going for this place is the surgical center at the back of the hospital. Other than that, this place is a nightmare. How do you lose my wife from the surgical center, to being admitted to the 2nd floor tower? They finally send me …
Had a simple outpatient procedure completed at the new surgical pavilion with one of my personal doctors. All of the staff were helpful, courteous, and provided me the information needed for the recovery process. I have the best healthcare team!
The administration and leadership of this hospital need to be relieved of their duties due to the negligence of their patients. Instead of copying and pasting the same generic response to all the negative reviews, FIX THE ISSUES and hold …
December 20, 2022 I had a hysterectomy at the Surgery Pavillion. All of the staff was wonderful. My nurse Keri made me feel comfortable and she was very helpful with everything. …
First i want to say how wonderful this place ways. My husband and I are from Ohio. We went to Topsail for vacation when he became ill. I had no clue where the best hospital were. I just googled the closes one. We went through the ER. The …
Apparently it’s impossible to establish with a primary care doctor at Novant Health. I called to schedule an appointment on 12/1/22 and left a message with my details per the recording instructions (didn’t speak with an actual person). I …
Well, HIPPA is non-existent at New Hanover Regional Medical Center! I have never witnessed an ER where patients are lined up in chairs in the lobby with absolutely no regard for privacy in this fashion! We knew everyone else’s conditions …
The new Outpatient surgery pavilion is very nice. Had a great experience. The stuff was very nice professional and took care of my needs. Nurses were awesome. Kind and professional as well as the doctors. Keep up the good work. Thank you!
Best care I’ve ever had. Had my second and third children here after a traumatizing experience and losing my first at Onslow. Dr.’s, midwives, nurses, students, and all other staff members were amazing. They provided for all of mine and my …
Worst hospital experience we have ever had. Emergency room was understaffed and no triage was occurring. So people there were exposed to everything regardless of their reason for being there. Masks were not being used by patients. …
The care from the Emergency room, to surgical services, to ICU was nothing short of amazing. The Vascular Surgery team, all of the Doctors, Nurses, and ancillary staff treated our mother with such dignity and respect. Even though her …
This review is from my wife who went through lower lumbar surgery at the Surgery Pavilion at Novant Hospital. I was not looking forward to surgery, but once I got to the Pavliion, the check-in was easy and the wait time was not too bad …
Awesome staff from the gracious volunteers to the surgeons. Clean, beautiful facility. I felt comfortable from the moment I was greeted walkin the door. The surgery I was to have kept me on edge the night before. I walked through the door …
My husband was in New Hanover last year. No matter how hard I tried or who I spoke with they wouldn’t listen to me or my husband about his care. They violated his patient rights. Rude nurses, uncaring staff. They gave him medication that we …
I cannot thank the staff in labor and delivery (before delivery, during delivery, and after) enough for the amazing service they provided from beginning to end. They were on top of everything, so kind, and made our labor and delivery go …
I recently had surgery here and everything from check in to discharge was incredible. The staff here is wonderful! Dr. Labenne is a rockstar and I am forever grateful for her understanding, compassion, genuine personality and incredible …
I cannot believe the lack of care in this place for anyone let alone a child. I grew up in a family that worked and is working in hospitals. I know what proper and ethical care is. When you set aside a baby in the ER who has a temp of 104+ …
A heart felt thank you to the entire staff at NHRMC! The entire staff treated me exceptionally well and provided me with the highest level of care over this father’s day weekend! I had emergency gallbladder surgery which caused me to have …
Not enough staff to handle patient load. While they were friendly and pleasant you could see the stress they are under trying to help. As such the care they give has become almost robotic. I believe they could be helped greatly by adding …
I absolutely adore this hospital. I had my daughter here 2 months ago and the level of care they provided was nothing short of amazing. The nurses are super helpful and attentive. They were caring and sweet. The doctors took the time to …
DO NOT COME HERE FOR AN EMERGENCY!!!
I am a cancer survivor and have spent a lot of time in and out of hospitals, on this occasion I was visiting my friends for a wedding when I tripped l, fell and …