We Put Your Health First. New West Physicians’ vision has been realized by providing excellent service, every patient, every time. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1707 Cole Blvd Ste 100, Golden, CO 80401
Easy check in, on time for appointment, gentle technician
Always care about your health and truly care
good people to work with, even for the short time it takes to draw blood for a physical.
I feel that all personnel, particularly my doctor, care about me a lot.
Easy check in, Dr. spent a lot of time explaining what and why I needed meds.
The staff is courteous, efficient, and ready to help
Dr. Di
The is the best Dr. Di is the best medical have ever had!
Dave T
I can see the video visits becoming a very useful tool even after the “stay at home” situation.
Really like staff here. Very good doctors.
I love Dr Delorenzo and Jennifer they are professional and great.
I received a fast response for my problem during the COVID-19 stay at home order.
Great group of doctors and felt very taken care of.
Long wait time on the phone to speak to a person. Once I got through I was treated politely and efficiently
Very compassionate and concerned about my comfort. Awesome experience, thank you.
Dr Foreward is an outstanding doctor very prfessional and knowlegable glad hes my doctor
Great visit with Dr. Rydberg. He took care of my foot issue and answered all my questions…
On time and very professional. Well done.
Sara was an amazing doctor and really listened to me.
Wait time was minimal, Dr. Quiles was interested and thorough. In and out in 30 minutes.
Inconvenient they take an hour and half lunch break. it makes it impossible for a working person to schedule an appointment.
Not many people can say they love their doc and that they take the time to really ask questions and care.
Everyone was great!! Thank you for the great care!!!!!!! Best cup of coffee ever in the recovery room. Thanks again
Decent, but smaller facilities. They took me in only 10 minutes after my schedule appointment time.
Walked in. Signed in. Called in. procedure took about 15 minutes.
walked out & drove home. Great people in office!!
CHECK IN WAS GREAT DONE BY SOMEONE THAT HAS BEEN THERE A LONG TIME. DOCTOR VERY PROFICIENT AND HELPFUL. DOCTORS NURSE GREAT AS WELL.
If I wanted to be run through a conveyor belt I would call General Motors for my healthcare and not you.
Great facility, compassionate, knowledgeable and thorough. Dr. Rydberg is the best.
My doctor actually took the time to listen and diagnois me. Feelin great now.
While at the office for an appointment, the nurse(?) asked if I wanted a flu shot while I was there. Yes, of course, and THANKS for asking!
Top notch. Best medical care I’ve experienced in a lifetime of 74 years!
Love going here. Staff are all very friendly. Very good at sticking to appointment times.
Dr. De Lorenzo, is a very sweet Dr. He takes the time to listen to your needs and is very caring.
Great information. Answered questions. Gave ideas for better health. Would like copy of physical information from blood test and ideas.
Great Doctor, good to talk with, listens and has ideas to help you. Always has time for you.
I appreciate the short time I have to wait till I see Dr Castro. He’s tops as my Dr. I like his nurse as well.
Dr. Castro and his staff did an excellent job, They kept me comfortable and informed.
Appointment went well doctor and nurse and all staff were wonderful
Everyone was great. Dr. Forward and Sara truly care and take the time to listen. Love this place!
Dre, Forward is probably the best PCP we have had and we have lived in other areas of the US and Canada
Though the office was busy, very little waiting, & a nice long visit with my primary care doc.
Love Dr. Dilorenzo’s office. Everyone is so nice and things are run in a quick efficient manner.
My blood draw was fast, efficient and painless. Barely had time to sit down before the tech called me in.
Excellent basic healthcare but if you’re in acute pain, don’t go in here, go to the e-room. Lesson learned.
20 minute hold times just to speak to a very rude receptionist who continuously spoke over me while I was trying to discuss the options to become a new patent
New West Physicians have been taking care of us for 40 years. We cannot imagine getting to age 80 without them!
Great experience with all the people I interacted with during my visit – Sara was especially pleasant and helpful, with good follow up.
Staff very pleasant – Dr. Castro is very thorough and I feel as though he’s listening to what I have to say.
My last appointment was the first time I did not get to see the PA I had scheduled an appointment with. I was not told in advance I would not be seeing who I requested.
Excellent physicians and staff. So pleased to have found this office after moving to the area!
My appointment was with Dr. Sims and he was very attentive to my problem and handled everything professionally.
Doctor Rydberg and staff is caring, kind and attentive. Our whole family are his patients.
We’d been using New West Physicians and Dr Rydberg for over 20 years. We also appreciate Becca the PA.
Dr. Castro and his nurse, Paige are the best. Friendly, compassionate and professional!
Love Dr Rydberg and his staff
Getting harder to get in to see him on a timely manner and the wait time in the waiting room is increasing but…… Still worth the wait
The video appointment was intimidating at first, but, as always, Dr. Rydberg was understanding and made it easy and personal.
DR Sims is an outstanding Family DR. He cares about you and takes time to listen to you and your concerns.
I am very glad I have found New West Physicians. Kind people. Efficient management. A doctor I trust.
Came in for a flu shot and it was quick and easy. Everyone was very friendly and accommodating.
Been seeing Sarah burros .She’s awesome. The app they use for appointments, stats, prescriptions and more is very useful.
Dr. Jason Sims is great. He listens! Dr. Rydberg and now Dr. Sims are why I come to this practice.
Doctors are great. People answering the phones and explaining test results are very incompetent and just tell you stuff without explaining anything
My doctor, Rebecca, is fantastic but I’m not a fan of being on hold for 15 minutes every time I call for an appointment.
New west is a great place to have a primary. They always have very friendly staff and doctors who know exactly how to treat conditions.
I had an appt. with PA, Brittany. It was my first time meeting her and I felt very comfortable and cared for. Brittany was very thorough and prescribed some meds that seem to be working! I would not hesitate to see Brittany again.
Sara Buros is an intelligent, kind and understanding clinician. I love having her as my PCP.
I have been going to NEW WEST Physicians for years and I feel I have received the best medical care possible.
Very compassionate and caring staff. I felt very comfortable through out my whole appt.
DR D. is awesome been seeing him for many years. Followed him when he moved. Always makes time for you and listens when you talk to him.
Dr. Rydberg is the absolute best. Takes the time to actually listen and form a real partnership with his patients.
They never on time always waited more than 30 mins. One time I was late 10 mins to my appointment and they told me to make another appointment than I waited more I think they are over booking appointments.
Excellent medical and office staff every time I have an appointment. Very friendly and professional staff.
They treated me great, and with no insurance they allowed me to pay in cash for way less money then I thought I would be paying. It was fast and nice helpful staff as well
Have used DWFP for a number of years. I have always been seen in a timely fashion, with ample time allowed to address all needs. Calls have been returned, and test results communicated reliably as promised. Providers seem genuinely interested in providing excellent care.
I never have to wait very long. They do a great job.
I was treated with respect as well as My handicapped wife. They made sure she was comfortable and well informed
The new location lacks the warmth of the “old house”, and my old PCP has moved away, so I’m not really established or settled in the new practice, but; the ladies I dealt with were professional.
Horrible. Been a week still can get dr to refill my order!! Staff unfriendly!! My dad will end up in er b4 I get the care I need. Aren’t we seeing them b4 the Er?
The virtual visit option was great! Really easy and took care of everything I needed. I was very pleased with the whole experience. I recommend it to all.
Excellent service. Very professional. Everyone there was very nice and friendly.
The staff is very nice and accommodating, my doctor is fabulous, he really listens and cares about me and my health.
I really like Dr. Wendy Quiles. She has been the only doctor to take notice that something is wrong. So glad she joined Denver West Family.
Dr. Forward and his PA, Kari, have attended to my issues promptly and professionally on several, recent occasions.
Always good. Knowledgeable, caring, friendly medical people. And the best doctor we’ve ever had.
Doctor Tsvetkova is an outstanding doctor! She thoroughly explains all issues and provides clear advice and recommendations.
They explained everything to me clearly and made me feel comfortable. I left feeling excited about starting good healthy habits in my life!
I waited almost an hour for my blood draw. The woman doing it said it was because of Thanksgiving and all the appointments were crammed into three days. Was this poor planning, poor scheduling or what? Not sure but very annoying. The front …
I became a patient of Dr. Castro’s a several months ago and the timing couldn’t have been better. A few months later, a couple of health issues came up. Dr. Castro spent a good deal of time with me going over symptoms, considering options, …
This review is solely for the appointment I had for the blood draw for my annual exam. I’ve been a patient with this office (and before they moved to this office, the one before over off of 26th and Youngfield) since I was 8 years old. I am …
Dr. Rydberg has been my PCP for over 20 years. I see him for my wellness check ups and all medical concerns.
Staff was super nice. Dr. Dilorenzo is awesome! He listens! He will now be my lifelong doctor!
Everybody is wonderful and try to help out as best as they can. We truly do appreciate all of you!
Nice staff, attentive and friendly medical service. I’ve been a patient here for over 30 years and have always had a good experience.
Becca is awesome. She speaks to you as a person and not a medical provider. The whole staff is also great.
Dr Delorenzo and Jennifer always treat me well. Great doctor.. The rest of your team is also smart and understanding..
This place is filled with rude receptionists and caretakers. They care about their policies over their people and making sure they get as many dollar signs in rather than worrying about their bedside manner. Changing Doctors immediately
Did a telemedicine with Dr Rydberg. I worked great and saved me and my wife from having to expose ourselves to possibly in Fe Ted people.
I love my doctor and I always get wonderful treatment at New West Physicians. I’ve been going to them for more than 20 years!
Love my doctor and his nurse. But I am always very late to be called in to my room and the wait to see the doctor is always over an hour. It just makes it hard to schedule anything else the same day. This wait time has improved one year …
Dr. Rydberg has been my primary physician for the last 20 years. I couldn’t have done any better. Sometimes you get lucky in life.
COVID screening was proper. Wait was short. Paperwork is repetitive year after year and could be lessened most likely. Medical staff was friendly and professional. Service was great!
Dr. Forward is a great physician. He listens carefully, is knowledgeable but willing to discuss and explore new things, and is very attuned to giving the care I need. I feel fully informed about his treatment, right down to which test results influence which treatment. He is strongly recommended by me!
I have been a customer of Denver West Family Practice for a little over a year. Everyone remembers me by name, they are continually polite, and I am a very satisfied patient. Check them out for yourself or your family!
Wait times at the clinic are usually long. Whether it’s a physician visit, or lab visit. But great physicians, so worth the waits.
The phone-in doctor appointment was great once we got connected. We were having problems & it was by accident that we were able to connect and proceed with the appointment.
I have been a patient at New West for 12 years and have always had good care. I have never had any complaints with any aspects of my medical care.
Positive experience and I felt the environment was safely laid out for COVID. Dr listened and I felt there is hope to end of my troubles.
New West Physicians are great. Televisit, they called me to make sure I wasn’t having issues, so no wait. They are courteous and kind and value my time. Dr. Forward is amazing and his wisdom is far beyond his years.
Was seen for the blood work two days ago and already have the lab results. My only issue was the poor phone connection my doctor’s assistant had. It was difficult to hear her.
Dr. Forward was thorough, and was interested in my medical concerns. The office staff and Dr Forward were very professional and personable.
I left this practice as the physicals by the NP became more worthless each year. Not even close to the Physicals I received from Dr. Neighbor before she retired. Tried it for two maybe three years after she left, the last one was worse …
The doctors are very caring and experienced. They will listen and take quick action to care for you. Doing only what is needed. I really enjoy coming here.
I called and needed help – Everything was said and done over the phone because of the virus invasion—– I received very quick action and response –within a few hours I had a prescription to go and pick up and a oxygen concentrator was delivered–Feel a lot better–A big thanks to DR. Sims and all involved—– Avoided the E R
I am trying to help my elderly parents with dr appointments and it takes forever to get someone on the phone. I understand there is a pandemic going on but waiting an hour to talk to someone and then never getting to talk to anyone is very frustrating!
Good people who work there, but
as an older patient, am cosidering changing providers as they ONLY accept Medicare Advantage Programs.
Great first visit with Dr D! Very attentive to detail and felt he really engaged and was very present in the room. I never felt rushed and all my questions were answered. Thank you!
Just had my annual physical with Dr. Rydberg. As usual, it was a good experience – even with a video visit. He is friendly, focused and patient.
My Previous Doctor retired, and left me to find someone ,to fill his place. Well These people, stepped up to my personal challenge, They’re bending over backwards, in these challenging times (covid) …
The doctors are great. The front desk supervisor is terrible. She lied to me multiple times. I question the values of this practice when this is who is running their intake.
I waited 1 hour for my appt. And when I got in for my test, the technician was not feeling well. She should not have been there. I felt bad for her and for all the customers after me who were also going to be an hour or more late on their appointment.
Still requiring masks. Unbelievable. How can you trust a doctor who can’t think for themselves?
I’ve been going here for about 10 year now. The doctors are good, they listen to what you’re saying. Sometimes it gets busy but I’m always seen in a reasonable amount of time.
major disappointment in this office. Their customer service has slipped in the past couple years and only 1 provider is helpful.
I always get treated like a person and not just another body in the door. The care and attention I receive is great from the people at the front desk to the Doctor and everyone in between.
Dr Rydberg is a caring competent provider!
He has been my Dr for many years, never disappointing in his skill and compassion.
Although I had some difficulty connecting to the virtual tele-health, Nurse Lori and Dr. Rydberg were very helpful with that aspect of the visit. During the visit, Dr. Rydberg answered all my questions with clear answers and gave suggestions for the next steps needed for me.
Dr. Castro is a fantastic physician. He takes the time to listen to my concerns, is very thoughtful, and doesn’t prescribe pharmaceutical drugs unless absolutely necessary.
I have been coming to this office for over 10 years now. While I have a favorite physician, I have seen all of the providers in this office. All of them listen, get to know me as a person, and show that they care.
Dr DiLorenzo is very knowledgeable about senior male issues. Clinic has COVID protocol in place with separate entrance and isolation area if you arrive with Fever, and Upper Respiratory Issues (FURI).
Frustrated. Disappointed.
I have been a patient for over five years and I pay and schedule appointments …
I’ve been going here for years, I have always received the best care. Appointments are easy to make and everyone friendly. Exactly what you want in a PCP!
The staff is always cheerful, helpful, and professional. Dr. Forward is always cheerful, professional, and thorough. He listens and addresses all my concerns. Denver West definitely deserves a 5-Star rating.
The nurses and PAs at this location have always been kind and caring. Thank you for making my patient and covid testing experience a pleasant one.
The New West Physicians office is always efficient, professional and on-time. And I’ve consistently had a positive experience with the medical providers.
As usual, Dr Forward was there. Don’t like the system of the computer which wastes a lot of his and my time but until we figure out how to get rid of attorneys we will probab.y have to put up with it. There is no place in heaven for an attorney
I really like my doctor, however the office is extremely poorly run and everything is over scheduled… This has manifested into them being very late for every single appointment- even something as simple as bloodwork… when mentioning my displeasure, i was made to feel that their time is more important than mine!
Dr. Quiles is absolutely the best I have been looking for a doctor for years that I connected with. She listens to your needs and you don’t ever feel rushed. So happy I found her.
Dr Sims is a wonderful doctor. He is knowledgeable, compassionate and listens to what I have to say. He has definitely mastered patient/doctor collaborative care.
Mostly good experiences. Had one doctor totally misdiagnosed a ruptured achilles, did not really look at, just had me wiggle toes!
Dr. Forward is awesome!
Always friendly, caring and professional. I’ve been going here for many years and I’m very happy with New West Physicians.
Very nice office staff was friendly and I didn’t have to wait long which is very important to me and my schedule. The lady who did my testing was very nice and made you feel comfortable. I give you a 5 star rating.
I went here for 2 years and had mostly positive experiences. However, they refused to see me unexpectedly when I was in a time of need and had nowhere else to go. Probably not the worst place for routine care, but I wouldn’t count of them to help if something beyond routine comes up.
I’ve been a patient here for a few years, and new west has been great to work with. I recently did a remote visit with them and they were able to see me the same day. I really appreciate that they have always been there when I’ve needed them.
My Primary Care Physician is Dr. Jason Sims. He listens to what is really going on with me and sends me to a specialist if he thinks I need one. He is observant and he provides me with the best care possible.
I love this medical group. Everyone is so friendly and they are very efficient. My provider listens, is competent and professional, and is so friendly! Great job in this crazy time in healthcare.
Dr Rydberg is an outstanding diagnostician and general practitioner. New West has been updating their digital services but this could be improved. Phone access to services could be improved A LOT by quicker access to appropriate office staff..
I did an online physical with Dr. Sims and was a bit skeptical whether it would be helpful doing it that way, but it was. Dr. Sims is very nice and put me at ease. I felt comfortable asking a few questions.
I’ve been so dang sick, coughing and runny nose. Saw Beca since Dr. D didn’t have a spot for me. She was great. Showed concern and understood my complaint. Just like that, I’m on the mend. Great Nice Lady Doc. Thank you so much Ms. Beca.
I was satisfied with The service, but my presriip were not called in when I went to pick them up. Since u had said it seemed to be scabbing over I thought I’d put them on hold. I have been having kind of an ache on my rt. INSIDE OF my …
Went to this doctors office for 5 years no problem then had a ekg and a month later moved away out of state had no idea they billed me $30 moved back 1 year later found out about the bill in collections paid it immediately but they refused …
The admin team, doctors and physician assistants are outstanding! They are warm, friendly, well versed in their fields and make you feel comfortable and content. Highly recommend NWP!
Last week I had an appointment with my primary care doctor at his new location in the Denver West location for New West Physicians. Everything was handled promptly; the office staff was great and the new location is actually closer to me now!
The folks in this practice did a great job: the nurses, the doctors, the pre-op, the post-op: I was very impressed with their care and concern, their explanations, and the way the whole thing went. I recommend them very highly. There was …
had To do a video appointment due to Covid 19 closures. Appointment was on time, swift, and went well. Becky spent extra time with me and followed up the same day with more information. …
Dr. Quiles was so thorough and truly seemed to care what my daughter was telling her, never once making her feel like her opinion didn’t count. I was so impressed and relieved after our initial appointment!
Dr. Quiles is my new physician at New West Physicians. She is knowledgeable, thorough, careful, prompt, and very nice. I look forward to having her as my primary care physician for a long time.
Don Phillipson
Dr. Rydberg is an excellent physician. He is very knowledgeable and supportive of the patient’s desire to seek healthy alternatives and collaborates with us on our health needs.
This is the most amazing practice I have experienced in my 60 years on this planet! Dr. Forward is compassionate, present, yet direct when need be. Support staff is amazing and responsive.
Extremely Annoying phone and front desk personnel. The doctors are good, but dealing with the front desk staff is a nightmare. Especially the lady named Gale, she makes sure that she sticks her nose into everyone’s business and makes her …
Came in as a new patient and saw Dr.Quiles. It has been years since I had a doctor actually spend that amount of time talking with me and establishing a good understanding of what all I had to say. Never felt rushed.
Waited nearly 20 minutes to have my blood drawn. It appeared that all 5-6 people there for bloodwork had the same appointment time, so first come, first served. Blood draw itself was fast and efficient. Also, had to wait on hold nearly 15 minutes just to make my appointment for bloodwork and yearly physical. Very disappointing.
The staff was very friendly and helpful! The wait time was a bit long, but it was a busy day — lots of people in the wait room. Good to have found a primary care clinic so close to home!
Horrible. I’ll be finding a new Dr’s office ASAP.
Went in on Tuesday for a hernia. Dr said I’d receive a call by the EOD from …
An amazing group of physicians, nurses, PAs, techs, and staff. Very easy to get an appointment and the communication and followup is first rate. The care our family receives is excellent.
Do not recommend. The PA Kilpatrick was great but this office is an absolute nightmare!!!!! Very poorly organized, extremely rude staff, poor management. First time at this office, I woke up googled the location and found that it was …
Very good doctor to patient communications. Every doctor that I’ve dealt with at New West has been extremely professional as well as caring and concerned with the patient. Excellent group of doctors and staff.
New West runs a solid practice and is very good as a PCP as well as their specialties. Personally I’d love to see them do a bit more in holistic or integrated types of medicine as well in the future but as a PCP again, they have been very …
After having an amazing and I mean amazing doctor I felt there was no way I would find someone as willing to dive into my medical situation and not run for their lives, but that wasn’t the case at New West Physicians! Sara Bunos took on my …
DR. Castro helped me a lot with a problem I have been having. He was very informative and took his time with me. I would highly recommend the practice. All the Drs and PAs are very professional, knowledgeable and kind. Thanks again!
I love my doctor at NWP. Unfortunately, I know she isn’t accepting new patients right now and so do not recommend her specifically to anyone, although I do recommend the practice in general.
This was a video conference appointment to get a prescription refilled. I was told that I would get a link for the conference via text. I never received one. Their website is very frustrating to deal with. There was no link on the website …
Did not have to wait long for my appointment and was treated with great care. I have never really had any issues with New West Physicians. Very pleased with the P.A. and my physician.
Customer service has really gone down. I’ve recently had the Dr forget to call in a prescription for me and then go on vacation It was a refill on a pain med and none of the other Dr’s would approve it so I had to wait for a week for her …
The appointment, the check in, the wait time, the nurse pre review and the PA’s treatment was excellent. But has happened on multiple occasions, some follow up fell through again. We left believing that a medical supply company would call …
Had my annual physical exam today.. Their slogan is “We put your health first”. Yeah, sure! Years ago I switched from a female doctor at NWP Arvada office to the Denver West office, she was extremely indifferent to my health complaints, …
Let’s face it there is no comfortable way to go into a colonoscopy, it’s embarrassing and awkward at best. That being said Dr. Castro and his team made me feel like this was just as normal as any situation and they made me feel like they …
I had a ‘virtual’ MD appt with Dr Rydberg on Wed. He has been my MD for quite a few years. I like Dr Rydberg. I had my blood drawn on Fri. I was the only patient in the office, which made me feel safe.
Most every time I go to the Doctor I feel as if I am just a number and a paycheck. …
My grandmother was a patient of dr simms. I say was because she passed away after being sick for months..they couldn’t get her inr level straight, had issues with her blood pressure, and so on. Getting an appointment with him took weeks, …
I m floored at the receptionist staff, specifically Melissa and practice manager Karen. There have been multiple clerical errors made over the past several weeks with them and they have made me feel like an inconvenience, told me “they have …
have been a patient at new west for over 2 decades and am 100% pleased with every aspect of my experience there. years ago my dr there was dr williams, was concerned when he retired but there was no need for worry as dr castro has been …
Dr. Eric Rydberg is the best physician that a person could have. Been seeing him for over 20 years so I speak from experience. His interaction with patients shows both care and concern for you; interest in your questions and issues; and …
The staff and doctors are friendly and professional. The office visits are quick. You don’t wait forever in the waiting room, or when they take you to an exam room. I also had blood taken at their lab. They too were quick, friendly, and professional.
Visited a doctor that I had not seen prior and it was a good encounter. He was thorough and personable and helped resolve the issue at hand. In addition he took the time to review my chart to see if there were any issues relevant to the current that should be noted. My thanks!
As usual the facility is efficient, careful of my Covid fears, and Dr. Forward is really special. He took a lot of time for my annual physical and answered all of my questions. And he laughed at my jokes. I am appreciative of having such a great group ofProfessionals within a 10 minute drive.
I came in with a fractured wrist and ribs. The physician was very professional and had a kind bed side manner. However, this office will not prescribe me with any pain meds. I understand they feel they prescribe me a lot of sensitive …
Unless the issue is common or something standard they have little concern and provide little to no help to get the care you need. When in need of a referral for anything even extremely serious injuries you can expect to be waiting weeks.
I was very happy that the office got me an appointment within 1hoir of calling. I arrived 15 minutes early, and the appointment was exactly on time. I do feel the Follow my Health online service helps expedite services. Good job NW!
My PCP is Dr. DiLorenzo. He has been very good to work with on my health concerns. He has also communicated with my cardiologist to make sure I was receiving the best treatment. For the last thirteen years that I have been his patient, I could not be happier with his care.
I changed my PCP to Dr Wendy Quiles and could not be happier. She is attentive, listens, responsive and caring. I have only seen her once but I know that she will be on of the best PCPs I’ve had in a very long time. So happy I found her!
Medical staff, nurse, flobotamist, Dr. Are all are knowledgeable, professionaland addressed my concerns answering the questions I had. Dr. Forward always has time to update my current health and has done so for more than 20 years as my …
Sara Buros is amazing! She is professional, compassionate, and friendly. I have never met any health care professional more phenomenal. She has taken care of myself and my family for years and I would highly recommend her to anyone.
I have been in your office several times lately. I’m not overly impressed with the building layout or the personnel. I guess it’s because I was use to the building in Golden and Dr. Gale. Our family has been with that clinic and Drs. for …
My visit was outstanding! No one was in the waiting room. I was called back for my appointment within five minutes after my arrival and my needs were immediately taken care of in a spotlessly clean exam room. I was totally impressed with the whole experience!
I never have issues with the drs. But I had bloodwork done yesterday and the worst experience ever. I have had bloodwork done most of my life. I tried to explain to the person doing it that they have to use smaller needles for me. My veins …
I see from previous reviews that I am not the only customer disappointed by their medication refill policy which states that they must see you in the office before they will refill your prescription. This is a horrible policy that does not …
I just moved here a few months ago and had to find a Doctor . Because of proximity I choose New Wes Physicians. I have been extremely happy with the service and very happy with Dr Simms. He is very thorough and does a great job of …
Dr. Quiles gave the wrong information to my daughter who has an eating disorder. She never returned calls despite calling her office multiple times.
The wait time to speak to a customer representative is very long no matter what …
My husband and I are both very happy with the care our GP, Dr. James Arthur, gives us, and my neurologist, Dr. Kirsten Nielsen is amazing! We both feel that we are truly cared-for, in the most real sense of the term. Highly recommended!
Front desk and after hours staff are not very friendly. My husband and I have seen different PA’s and doctors and have had been satisfied with our care; however, when we have to call the office, we have experienced a “not my problem attitude” from staff. They seem to do the bare minimum very begrudgingly.
It was time for my yearly physical. Despite COVID and required additional precautions, the staff was friendly and courteous. Wait time was not excessive. Visit with doctor was professional, yet warm and personal. The doctor also introduced me to GoodRx which saved me significant cash when filling my prescription.
I’m assuming this was to the Red Rock Surgery for a colonoscopy with Dr. Castro?? He was very kind and the nursing staff was excellent and treated me with respect and were so helpful with great service. They made a not so fun experience …
The staff at New West Physicians is both friendly and knowledgeable. They always get me in same or next day when I need to, and see me in a timely manner once I arrive. Grateful to have them on my wellness team!
This has to be the worst family doctors office I have ever been to! I have been going here for 4 years now first time I went into the doctors for a cold they got me in heckled out and took blood as well. Got a call saying everything looked …
The staff at New West Physicians were super efficient when I arrived for a throat culture and a COVID test. Wearing PPE, along with a face shield, and gloves cleaning the door handles with disinfecting wipes before and as I entered the facility. I felt that they were extra cautious about my well being while there. Great experience.
I am more than satisfied with the care provided by my doctor.
I wish I could say the same about the support staff. I am scheduled to have …
I have been using New West Physicians, specifically Dr. DiLorenzo, for a long time. Because the only time that I encounter them is when I’m sick I tend to be either scared or impatient or cranky. They are all kind, patient and understanding …
The receptionist was very helpful and so patient walking me through the steps to set up capability for telemedicine visit! I was unable to meet w my PCP but the Dr. I spoke to was kind and helped me. All in all it was a good experience.
Today again I waited for 15 minutes for a receptionist to answer. I told her that I needed to schedule an appointment with my primary care doctor. Today is Wednesday, October 16th and the next available appointment would be November 7th. I …
The entire clinic is compassionate and professional. I would highly recommend New West Physicians @ Denver West to any family member or friend. Dr. Rydberg is top notch and Im so fortunate to have him as my physician.
Hard to get an appointment with an actual doctor. They’re booked. You can’t call to make an appointment between 12 and 1 (my lunch hour) or before 8 or after 5, nor can you call during those times to get questions answered. My breaks are 10 …
Having been a health care worker myself and have been in the business for over 40 years my experience with this group especially my Doctor Ryberg has been as good as it gets he is professional and caring as well as wise in his dealings with …
My appointment was for a colonoscopy with Dr. Castro. He explained everything before the procedure and answered my questions with patience. All of the staff nurses were very friendly and helpful. Dr. Castro again spent time with me after …
Have been going to New West Denver West Physicians way back when it was Lakewood Family Medical–at least 32 years ago. Though doctors and practitioners have come and gone (usually through retirement), the care and concern has been …
I highly recommend Dr. Forward. He took a lot of time to listen, document, and follow up. Each question/concern I brought up was fully addressed, even if it meant additional blood work or tests. He was kind, knowledgeable, and thorough. The …
My doctor was very thorough, even for just a wellness visit. Other practices I’ve been to just tried to push me through, but here my doctor went over my health and labs in great detail. Highly recommend.
Firstly, I’d like to say I really like the face to face time I have with my doctor, but…
I feel like she is over worked and it affects the after-care experience I had. I …
It was very easy to set up the Follow My Health portal, and I met with Dr. Castro online a couple of days ago. I always appreciate his professionalism, warmth, ability to listen and laugh, and how he shares his knowledge with conversational ease. I feel SO lucky to be his patient, and a part of the New West Physicians family! Thank you.
NO NOT TRUST THESE DOCTORS!!!!! I’ve been a patient with New West for nearly a year and have seen 6 doctors in the New West network. Of those doctors, only 2 were remotely thorough and they were at the Urgent Care. The rest proved they …
I love this office! Not only is the office always clean and welcoming, but the ladies at check in are extremely friendly and helpful! Definitely makes you feel welcome right away! I see PA Walls as my PCP, and she is always so friendly, …
I’ve been going Denver West Family Practice for about 12 years now and I have to say that Dr. Sara Buros is hands down the best health care provider I have ever worked with! She is so understanding, kind and supportive. 10/10 would recommend! We LOVE her <3
I have been with New West for many years. Their ability to basically take their practice online within a few months due to COVID crisis has saved me from having to get out when it isn’t safe to be out. It also is a huge time saver. I …
Dr. Wendy Quiles was great – took time to talk with me and get to know my medical history and concerns. She was very knowledgable and great to work with. Additionally, the nurse, Aimee, and other staff, were all great as well. Will definitely recommend them to friends and family looking for a primary care physician.
I did not have an appointment and wound up waiting in the lobby for about 3 hours (they were busy and I was ill prepared so this was no fault of theirs) but in the time I was sitting there, the two ladies working the reception were openly …
I was at the Red Rocks surgery center for a colonoscopy. Dr. Castro was my physician for this procedure. He was very pleasant and knowledgeable. I really appreciated that he explained everything to me, and he asked me insightful …
I have been a patient at this office of Sara Buros for about 4 years. She is always very knowledgeable, extremely helpful, and an overall joy to be around. However, the front desk staff doesn’t at all exemplify decent customer service. I …
I don’t understand their scheduling system. You would think they would save appointments for day of, but instead they advise going to an urgent care. Doesn’t matter if you call when they first open. And being able to see the same provider …
New West Golden Central closed so my Doctor moved to this new location. I was required to make an appointment to drop off a urine sample for a recheck culture after treatment for a UTI in June. They did not sent out the sample from the …
It has been a couple of years since I visited New West Physicians, and there is a good reason I’ve waited this long to post. The reason I’ve waited so long to post a review is because I thought I’d give my skin time to heal. It hasn’t. …
The doctor was AMAZING! He was incredibly thorough. He was running significantly behind on his procedures and it was late in the day but this did not detour him from spending time with me as a person. It was a huge benefit to have a family …
I was disappointed at how long I had to wait for my Dr. My appointment was for 8:30 (made a few months in advance for the early time due to fasting) and I showed up at 8:15 as requested to fill out paperwork. I sat in the Dr.’s room for …
I have been seeing the doctors at this practice for about 40 years, before they were part of New West Physicians! Of course all the original doctors and staff have changed over the years, but what has not changed is their commitment to the …
Came in for a blood draw, they truly are very gentle and never keep you waiting. It’s basically in and out and that’s nice, and always very friendly. My husband and I had our yearly Wellness checkup, our doctor is very caring, listening to what we have to say and is very thorough with the checkup. Goes through everything with you.
Even though I had to have this procedure done, it was a very thorough and pleasant experience! The receptionist, nurses, and doctor were all quite personable and explained the procedure to me in great detail. The office and surgery area …
For my annual physical, Dr. Forward was very thorough and had numerous suggestions to possibly correct some of my chronic problems. The staff was very friendly and I did not wait long for my appointment. My most recent visit was very …
Update: my newest experience with New West: shorter waiting time on hold! Yay! I love LOVE Dr. Quilis! She explains and listens and treats me as an individual! …
No problem with the physician but I routinely wait 10 minutes or longer on hold when calling the office. They leave the On-call service on until well after opening in the morning and turn it on early before closing. My husband is a new …
I’ve been a patient within this practice for almost 4 years. Absolutely fantastic providers! I’ve had great care from both physicians and nurse practitioners. From a quick appointment within New West to referrals for ancillary services and …
Sarah was my PA on Friday. She was great! Very thorough. Covid test done right away with negative result. Diagnosed bladder infection. Sample negative also. Waiting for call back. …
I love New West. The people who work there are so nice and extremely helpful. I adore Dr. Sims! Best physician you could have in that he is so caring and kind, and a great listener. I am giving 4 stars because of the phone situation. …
They are unable to process any insurance claims. I have an outstanding bill for my daughters wellness visit where she received her annual vaccinations. They coded this as a procedure, therefore my insurance would not pay. I asked them to …
Worst health care experience I have ever had. In the 8 months that I have been seeing their doctors, they have lost results from a major screening procedure, failed to make referrals in a timely fashion, had 1 hour + wait times to schedule …
I have been a patient at New West Physicians (Denver West Family Practice & Internal Medicine) for at least five years, if not more. Dr. Paul Forward is incredibly personal, honest, listens to his patients concerns wholeheartedly and gives …
I did not wait a long time either in the waiting area or after I was in the back offices. The nurse was cheerful, thorough, kind and listened well. The doctor was his usual warm and competent self in addressing my concerns. He listens …
Both my pain doctor and my GP are New West Physicians. I have always had good experiences at both places. During my last visit there had been a fire drill that day. The entire staff was still in a great mood even though their routine had …
The front desk and receptionists are not quick or helpful. It consistently takes 10-15 minutes to even speak to someone about scheduling an appointment. The recording says to call the office before going to an ER or urgent care. Could be …
Truly awful. My appointment last year with Wendy Quiles was the worst checkup experience of my entire life and I’ve just been avoiding care since. I’ve suffered from an eating disorder for almost my entire life and she spent the entire …
We are new in town, having moved all the way from the east coast just a few weeks ago. We chose Denver West Family Practice on the basis of a family member recommendation and corroborating online reviews. When I made my initial …
Dr. Quintana was the Hospitalist taking care of my father during his most recent hospitalization. She spoke to me in a very condescending, sing-song voice when discussing my father’s health issues. Her main concern seemed to be discharging …
I am saddened to write about our continued frustration with New West Physicians at Denver West. My entire family goes to this practice and we genuinely love Dr. Forward and Amy Kerns, PA, but the office customer service issues (lack of …
I was a longtime patient of New West and was always happy with the service I received. …