THIS IS THE MOST HORRIBLE INSURANCE COMPANY IN THE WORLD……. PLEASE DO YOUR SELF A FAVOR AND GO WITH ANOTHER COMPANY…. I WISH I CAN GIVE 0 STARS TO THESE FOOLS.
Have spent over 2 hours trying to get thru on the 800 number just plain old piss poor service my rates keep going up and no one returns calls never ending poor service, looks like i will find another company that wants my business
Thank you for making this right, I still feel there are improvements needed to help others not fall though the cracks. With my new policy in place I will be staying with you.
Edit: I was confused about the process and have since talked to an NYCM rep that did a wonderful job putting me back on track with information. Thank you all. …
Do Not Buy!!! You will regret in the end. They Don’t payout properly when an accident happens. PLEASE DO NO BUY THEIR INSURANCE IT SAVE YOU HEADACHES LATER!!!
They’re a customer of mine, of course they get 5 stars!😊 Plus they have a ton of awards on display in the lobby. A great approach to doing business! 😊 …
Horrible, If I could leave a negative review I would.
“I am uncomfortable speaking with you. Bye” worst insurance I have ever spoken with. Defiantly losing business
It took almost 3 months for my claim to be completed. Every time I called I would receive different information and was just generally given the run around. I wouldn’t recommend.
A year ago we had a much different, better experience with organization and customer service. This time around we get no direct contact information, horrendous service. Can’t recommend. Something has changed here and not for the better.
They are awesome people Jolene was excellent person helped me to get through my issues easily and comfortable way I really thank her for her help bless you Jolene
I had a fire in May 2017 my restoration crew and my agent dickered back and forth about the cost to repair my house to make it whole when they finally came to an agreement it took 6 months for me to move back into my home and I’m still …
Been with this company since 2009…one of our cars was stolen and they are refusing to cover the damage from an accident the stolen car was in. I say, hunt around more before you try this, uhm…eerrr… eehh… company.
Don’t waste your time with this insurance company. They took complete advantage of me and my accident situation. Would never use them every again for anything.
I was involved in an accident with one of their insurer on the 16th today is the 25th been calling them almost everyday since the 17th i don’t know why it is so hard but they have all the evidence and still haven’t decided liability even sent out a vehicle inspector but still haven’t get back to me on it yet been more than a week now.
The best thing that happened to me is that dropped me . I have a 20 year old car and the windshield broke twice. So I was dropped and got much better and cheeped . I must say thank you
This company is trash, they take long to pay and they try very very hard not to pay you, but mean while they have no problem taking your money every month, this company is a rip offf, no good stay with gieco or real inrs company this one is full of thiefs. Waste of time
They go above and beyond for us!!! It’s amazing. I’ve hardly ever seen anything like it elsewhere.They currently have 24 hour customer service and I get treated like a treasured family member!! Keep up the great job you are going!!
I would never recommend this insurance to ANYONE they are the worst and most difficult insurance I’ve came across. Even payment is difficult to do who wants to pay an extra $15 to pay online and customer service is ridiculous. DO NOT SIGN UP WITH THIS COMPANY STAY CLEAR
I am giving these people a 1 star review, because it does not allow anything less than that. The policies were held by my mom and she died last year. They were rude and unprofessional. I didn’t hire them, but I would never recommend them to anyone. EVER!
Beside over price, NYCM add up the price after initial premier quote. The final payment has 10% increased. For my understanding, they attempt to grab the customer, then increase the price. Don’t recommend this insurance.
Nycm insurance is the best insurance company that I’ve done business with a very long time at least 20 years or better I would like to give out kudos to three great employees of yours first Crystal second Christine and third but not least …
The one part of their coverage which I found to be totally useless is the roadside service . You can never get a hold of them and they use the same company that also services a lot of other companies including Subaru roadside service
What they do to their own customers would be considered fraud anywhere else. You pay for their services and they fight you tooth and nail. Don’t bother getting a SUM POLICY from them, you’ll NEVER see any money from it…Frauds and cheats. Worst insurance company ever!!
Terrible company. Don’t buy insurance from them. Claim because one of their customers hit my fence. Nycm said they would only pay 80% because their customer was only 80% at fault. Their customer admitted it was their fault and the cops determined it was nycm’s customers fault.
I have had them since I got my license I have had to make 3 claims so far just hit a deer today so waiting on someone to come and look at it I know for sure that it not totally just need the front bumper and fender fix with new headlights …
Went through process of quote and moving forward to purchase and then never heard from agency that was supposed to process the transaction. Had to buy another policy last minute so coverage would not lapse.
I’ve been doing business with NY Central Mutual for several years and have been very happy with them. Their service is great. I had one claim and found them to be very responsive.
Worst place ever I’m bout to get car insurance and a friend told me that he had full coverage and when his car got destroyed by a tow truck they turned their back the poli holder car and the contract took the rental kick them off the poli …
You will be glad you have NYCM when you have a claim-Elite products and service. I’m also Grateful for their low premiums, although I would stay with these folks even if my premiums tripled.
Horrible!!! You can pay for full coverage but that doesn’t mean they will cover you completely!!! Scam artist professionals is what this company are! Consider filling a complaint at bbb.org for existing clients who have felt robbed by this company!!! Seriously
I took Auto insurance on 2017 every year $150 dollar premium go high .I called the customer service no help at all.They toll me contact the agent they are not helping at all.Worse customer service no help at all.I dont recommend any body …
Their driver caused an accident and the police witnessed it. Their driver failed to yield right of way and wrecked my truck. They refuse to accept responsibility or liability and it’s been a month! No rental, no appraisal, still without a vehicle I make monthly payments in excess of $400 for. These guys are crooks.
This place takes forever to move on claims. If you have lost your job or having hardships from you auto accident don’t count on them. Its also a very deceitful company that will give you major run around’s. They are no Progressive that’s for sure.
This company has been nothing but a nightmare. They refuse to take responsibility for anything and when a claim on filed they will play games and will fight to pay at every turn. I see alot of reviews on competitive rates, yes we’ll you get what you pay for.
What a terrible company with no ethics and unfair claims practices. BBB complaint was filed as well. Continuous delay tactics by claims adjuster Laurie Terns and refusal to pay even though their own insured driver was at fault as determined by them. See you in court!
I am a new customer and they charged me a 189 fee because i was in a 100% not at fault accident. The report clearly states i was in my own turning lane and the other veh tuned left into me, and other driver was ticketed. I Dont think that is fair at all when i couldnt have even avoided the accident.
Don’t ever go through this company. I just signed up and I get a notice telling me they are going to cancel my policy because of an individual who does not even live in the home. They get your money and find a reason to cancel an individual. Good going. I’m never going through this company again.
They would actually get no stars if it was such a thing. They are not transparent from the door. They blame 3 rd parties insurance for their rude un professional service… I can go on but I’m not i rather not. They are not the one. I’m …
Sadly I used to praise this insurance company had it over 6 years my home and auto never an issue until I had 3 claims that were all no fault vandalism to my vehicles and police reports and charges filed but what do they do, send me a …
Terrible service, didn’t notify me before dropped my policy which resulted lapse civil penalty all that. Then other insurance companies asking for more than normal price because of the lapse. Called NYCM trying to get help, they don’t even apologize on the inconvenience and misunderstanding.
I don’t know what all these other people are talking about this company is very friendly and always take great care of me. I’ve had home insurance with them for over 10 years, had a claim and they made it really easy and took extra care of me. I highly recommend NYCM.
NYCM is a reliable and trustworthy insurance company. I have seen them handle large home insurance claims and minor auto insurance claims. They have always done a great job for me personally and for many of my clients.
It’s hard to say anything kind about a company that has decided to drop my widowed mother’s coverage because she had two accidents. She has had NYCM for about 40 years and received a letter stating this is the last month (June) they will …
It’s not the best company, but it’s OK, had to wait for them to send me a check for around 2 months, because a 18 year old child backed into me using her dads Kia. The people wanted to fight the case. It made me laugh, the girl was trying …
Years ago, my adult son was in an auto accident with my tank of a Volvo. It was a 50-50 accident. NYC insurance went through even the inside of my car to take pictures of non-accident scratches and tape residue from when I tried to make a …
I’m a medical massage therapist. 85% of my business is through No Fault with people who have been injured in car accidents. NYCM is the BEST coverage to have. No one ever plans to be injured in an accident – but even I was 6.5 yrs ago. Two …
I bought my house three months ago paid NYCM for the year and while I’m in the process of putting up my siding agent came out and next thing you know I’m being canceled. even more when I called about my refund I was told I would have to …
This company should be reported to the BBB on illegal rate hikes, policy adjustments and hidden costs. They are by far the worst insurance company I have dealt with since i started driving 19 years ago. Horrible customer service and just …
Wonderful experience with this company. I was amazed that I received a check within 24 hours after filing my claim. I was able to get my car fixed within 3 days. I couldn’t be happier.
Great rates, great coverages offered, until you file a claim. Do not expect to be paid for your claim. If payment is rendered, it will be months late and you will have to FIGHT for every penny.
TERRIBLE! Stay away, horrible customer service. Had an issue after trying to cancel my insurance with them, they created a solution which was less money than they said I owed and then they failed to communicate within the company– now they …
incommodant at the best. they can not hook up my auto and renters policy together. i can not pay it in full online so i had to call these jokers. come august i’m finding a new company. …
Horrible is an understatement. These guys do not pay out. I crashed my 2016 Ram Cummins and they refuse to return the truck to the condition it was in before the accident. The adjuster was rude and the mechanics that are working on my …
I would never recommend this company to my worst enemy. Apparently if you make a claim with them 3x within 3yrs, even if they did’nt pay a dime on the claims, they will cancel your policy in very unproffessional way. Beware!!! stay away from them.
I have had this insurance for 4 years. I pay lots of money for home and umbrella policy. When something go wrong they don’t know you. My basements flooded 6moths ago they don’t cover that. My agent was Hudson united insurance service LLC In …
My experience with customer service has been great so far. Maryellen (so sorry, it could be Marybeth, I’m terrible with names) was an absolute doll today with helping me out. I wasn’t thrilled when my rates got increased over $300 after a small accident, but all these companies are like this. Customer service has been great though.
This company is full of morons. My claim examiner doesn’t understand English and isn’t paying bills for months then claiming “they weren’t filed in a timely manner”. Also they’re denying my shoulder treatment because my lumbar spine was …
Horrible company. They recorded a windshield crack as a moving violation so they could raise my rates. They are still refusing to pay medical for an accident where their Independent Medical Examiner has documented the injury is real and …
Auto insurance premiums greatly overpriced, replaced coverage here and saved $70 A MONTH for the same coverage. Customer Service skills fall below standards set by other companies as well. Highly recommend seeking insurance elsewhere as they do nothing to set themselves apart as far as premium, coverage, customer service, etc.
Totally dissatisfied with service.
My parked car was hit 7/31/17. I gave ALL INFO FROM POLICE REPORT TO Jennifer on 8/4/17. I & my Geico claims rep was informed that the driver was NOT @ FAULT. …
Unbelievably difficult company. So disappointed. I have had them for over 40 years and am disgusted as a claim I filed in early January has not been handled in a timely manner and now, over a month later, they refuse to pay. Their …
I had been with NYCM since 1996. In the beginning there were no problems. They slowly changed and their actions became ,over the years, more and more egregious in nature. I had to leave because it was becoming abusive. …
NYCM customer hit our PARKED car. He admitted responsibility immediately. Spoke to a rep at NYCM, they said they took 100% liability, but a WEEK later I can’t get a return call!! I have called multiple times, keep being told we will receive a call back. Still waiting…
The integrity of this company is questionable at best. Since my home was burglarized almost 8 weeks ago, I have yet to resolve my (first ever since being with them for 8 years) claim or be proactively sought after for information concerning …
My dad was involved in an accident where a person ran a red light and hit him. The other person’s insurance (NYCM) refused to fix his car when, their client caused the accident..talk about a Scam! Do not use NYCM insurance!!
Horrible insurance company, customer service is not the worst but close to it. Insurance is overpriced, only reason I have them (not for much longer) is due to it being through my work union. What I have to back up the overpriced part is …
In the middle of resolving a claim where my parked car was hit and
deemed totaled by the company. So far I am pretty disappointed in how this is being handled. My only prior experience with NYCM was me paying them, now that I …
Terrible insurance company with terrible customer service. Quick to terminate policies when it doesn’t benefit them. Did business with them for over 25 years and not treated well. They forget there are plenty of other insurance companies …
We have been waiting on them to send out lost wages for my mother who got into an accident this spring. It is now fall. When I reached out to them last week they said everything is handled, all the information is with them, and the checks …
I have home insurance with equipment warranty coverage with NYCM insurance. Recently I filled claim with my central AC unit .after the hurricane my ac condenser is not working some kind electrical surqute my compressor is not working.NYCM …
My vehicle was totaled recently after a driver failed to honor a stop sign. I had only been insured by NYCM for a few short months. In less then 10 days I had a check and a new vehicle in the garage. This was my first accident and I had …
Horrible experience signing up for this insurance…more paperwork, phone surveys (they don’t trust their agents obviously), site visits, vehicle photo visits, and then follow-up calls to ensure they have the correct information…the …
Had hit a deer and had my SUV repaired by NYCM’s vendor, Gerber Collision. Repair did take a very long time but GMC was on strike. Finally did get it repaired and very shortly a person backed into me so needed two doors repaired by Gerber. …
The worst auto insurance companie ever. They canceled my insurance because An employee didn’t notate in their computer that she conducted a phone interview with me which was required in order for me to stay insured. Before even knowing I …
Their insured hit my car from the back on 9/16/19. I called them because she gave me a copy of her insurance receipt with all of her info.. I was told the woman claimed she was not involved in no accident. They never got back to me until …
The one star is solely for the purpose to leave a review. I’ve read through the lot of reviews and I can honestly say I concur/relate with so many of the one star reviews given. This company is the worse. They purposely drag out claims … …
If I could rate a 0 I would. An insured driver with this company hit my car when I was stopped at a traffic light. Since my car received structural damage to my car on the carfax report, car dealers are now stating that my cars value is 50% …
Just terminated policy with NYCM. Didn’t know how fast and how well they handle claims. BUT I do know how frustrating it is to cancel their policy! You have to call them up to cancel it (tho the person help me cancelled it is really nice …
This is the worst insurance company to ever have I was dropped because of two accidents one of which wasn’t even my fault and the other didn’t involve any other party just myself and because I had my windshield replaced because there was a …
Poor. I have paid my premiums for many years ( maybe 12) on my primary home and secondary home.
( Seasonal Lake house). I sold my primary home, moved to another state, ( Ohio ) …
At the time of this review, it has been THREE WEEKS without any estimation of the cost of repair or payout of my truck. NYCM will not tell me the inital estimate. They will not tell me if they are going to total the truck or not. The …
My no fault car accident dated 5/16/19. I reported to YCM claim department the same day. I haven’t heard from them until I called them on 6/24 again. The lady from customer service answered impatiently, I was told by her that I have to wait …
Slow paying.Nycm insured 100% at fault. Rental car finally approved. Waiting on payment for car and consequential damages payment. They told me several times checks are in mail when I live 40 miles away and still not received 4 days later. …
Requested quote for renters insurance. Was sent a bill for renters insurance through NYCM. Called and said I was going with progressive instead because it was cheaper. Everything seemed fine. 3 months later a bill for $38 was on my credit …
I have worked as an agent with NYCM since 1986 and use them for my personal insurance. They have always treated me and my customers honestly and fairly and provided good claims service. They are a preferred insurance company and are …
Terrible customer service. Any policy questions are just redirected to a local agent. However, they are amazingly helpful when comes time to pay your premium. Will be cancelling a homeowners policy asap. By far, the worst insurance company out there.
I payed extra for a rider policy to include Equipment Failure on my home. When my Hot Water heater failed last month due to age it ruptured and blew out.
Submitted a claim and was denied due to fine print that rust is not …
My son got in an accident with a NYCM client and the service is very, very slow. They didn’t even appraise the damage for a couple of weeks and by the time I received the check it was past the rental agreement. They said they would pay for …
I work at a Ford Dealership and have been trying to set my customer up with her new insurance IDs. Have requested NYCM provide insurance cards for the customer for their new vehicle, and it’s been well over an hour waiting for NYCM to email …
The worst insurance company. Rude and uncooperative. Not willing to pay for the colors of the repair materials to match the existing, they would only cover it to the extent that it works the same. So if you have red siding and white is …
I was involved in an accident with one of their insured nearly 2 months ago and they have yet to determine liability when their driver is clearly at fault, even the police report states he is at fault. I was told an appraiser would be in …
Words can’t even describe how bad this insurance company is. I called almost every single day after my car was totaled after hitting a deer for information. No one would update me on what was going on. Meanwhile I’m driving around a tiny …
I have had this insurance for 2 years for my mother and everything has been fine. Recently I made a payment with a DEBIT card and got a confirmation number, the lady on the phone said I didn’t have a payment due until March. So I toke her …
If I could give them less than one star I would. They are an awful insurance company that does not follow through with claims in a timely fashion. Due to their client’s negligence which caused an 3 car accident, causing me to have …
I just moved my auto insurance over to NYCM from one of the big guys (think little green lizard) and I was shocked at how much more competitive their rates were with the same level of coverage. I have received a welcome call and …
I have been insured with NYCM for over a year now. Unfortunately, I was in an accident right before Christmas time.The 24/7 Customer Service center was really convenient, and staff were very nice as they helped answer all the questions I …
Have had a few different interactions with NYCM from adding/removing vehicles from policy, windshield glass claim and deer damage claim. ALL interactions have been easy and handled by friendly, competent associates. Their rates are great too, beat what we were paying with Progressive.
Pay into homeowners coverage for 34 yrs with less than 5 claims, all small, and they cancel me in March in upstate NY, because flashing blew off during a blizzard, and a handrail wasn’t yet installed on a deck project started the prior …
Absolutely the worst. Their driver hit my daughter. They determined 100% fault for their driver, after we fought them – initially said 90% and my daughter was hit broad side by a driver who ran a red light. Thankfully police report and …
I have had the worst experience with this company. I was insured with them for several years. I have excellent credit and driving record. I had to call in a few tows on my vehicle and one glass repair coverage. I had one late payment and …
been waiting since 10/26/21 to get my money for a accident that was caused by their driver was told because hes in jail they still have to get the statement been in jail since 11/8/21 called today for them to tell me that they are still …
If I could give them no stars I would. I made
a claim over 2 weeks ago for a no fault accident that probably totaled my car. I called 3 times the first week (twice after making the claim) and they said they …
I was assaulted in May and needed an extension on paying my premium and was told I can pay as soon as I can. So then I get a cancellation notice in the mail. Then another letter came saying my policy was back in affect. I made a payment of …
I was horrified after reading these reviews. It was my first time filing a claim with them and I had hit my boyfriend’s (very nice) car in my driveway. This gave me an opportunity to witness both how this company handled my claim, and the …
Pray you never get involved in an accident with someone who has this as their insurance company. Their client was 100% liable for the accident according to the police and they want to offer only 80% of repairs. Then the accident happened …
Customer service in regards to claims has gotten really bad over the past year or so. Unfortunately I was involved in an accident in 2018 where my situation was resolved promptly , and without any issues. But for my recent accident which …
I have had NYCM for years and have nothing but good to say about them. We have had to put in a homeowners claim and the adjuster was fast and efficient, truly wonderful to work with. Everyone I have spoken to there is very friendly as …
Absolutely the best insurance anyone could ever expect or hope for. My wife and I had a partial fire related loss to our home, and these guys REALLY pulled through in a big way. It took a while for the whole claim to come together, but we …
I was with this company for several years. I did like the price & coverage. I was just astonished to learn they with not renew my policy d/t my boyfriends DWI charge (soooo long ago). They only found out because I had to add him to my …
Worst Insurance Company Ever. NEVER returns phone calls. Does not respond to emails. Does not do ANY follow up at all. Verifies nothing. I had to call them continuously and still got no where. I was hung up on! And this was after waiting …
Update! When our auto policy came up for renewal they canceled it citing my husbands driving record as the reason. If it was so bad, why did you add him to the policy without question 10 months earlier? Nothing changed. Was it a sneaky …
I had NYCM for years. They used to be one of the cheapest places around for car insurance. I switched companies in March, saving several hundred dollars a year, plus got higher coverages as they would not stop raising their rates. Of all …
First off, I have been driving since 1970. Along the way I have had many vehicles as well as have been insured by other companies. NONE have been better than NYCM! I had a minor accident about a year ago backing out of a tight spot. My …
I was hit by a driver with NYCM. It was 100% their fault. Driver apologized. No harm. Police report ect. For the past three weeks I’ve got nowhere with the claims adjuster who passes the buck ect. The worse ran company that should be looked …
Got hit by a drunk driver ensured through NYCM three months ago. He was arrested for DWI and hit and run, yet his insurance has not paid me for 3 months because they have to “determine liability”. I sent them the police report showing that …
If i could rate less then 1 star I would, NYCM Insurance is a Horrible company and over priced, i switched to a different insurance provider and saved $600 a year on better premiums, the customer service is a joke and they don’t care about …
Horrible experience so far with this company. Have had no water in my house at all for 4 days. Sent in a form from plumber noting they have to dig up my lawn and replace piping, there response was they do not cover it unless the pipe is …
We were with NYCM for 10 years when they decided to not renew our policy. According to them we had too many claims. The claims in question, consisted of 2 deer collisions, several auto glass replacements (a known problem for the model of …
2 months ago a woman with this insurance hit my car 100% her fault 2 months filing the claim and I’m still without a car they say they can’t communicate with the woman to hear her argument I’m sorry police report says it was totally her …
After having issues on the app, I attempted to reach out via email, where it told me to go with this specific kind of issue. Obviously I understand they have 0 obligation to respond immediately, so I decided to call them instead. I called …
This has to be the worst insurance I’ve ever dealt with. My car was hit and is non drivable by a client of nycm on 10/21/22 it’s currently 12/20 and they supposedly can’t get ahold of their insurer to give her statement. It was 100% her …
If I could give them negative stars I would do that, I was hit by a Insurer of NYCM, they accepted %100 liability, and yet they only want to pay for 30 day rental, the shop didn’t finish repairing the car due to part delays, this is the …
I love NYCM insurance!! They have the best customer service around and I haven’t found lower rates anywhere. Anytime I call in with a question everyone is so friendly and helpful. You can’t find a better customer experience anywhere!! Thanks for being there for me!!
Been waiting for weeks for my policy that I was supposed to get in 45 minutes. Customer service is non existant with all saying the same thing. “We’ll check on that” and then “you should have a the document in about 45 minutes. ” Forget …
Would give zero stars if possible. Purchased home, auto and umbrella through this company for roughly 9 months. All staff members are unprofessional and are unknowledgeable. …
If negative stars were an option I would give that. I was hit head on by their client at 25 weeks pregnant with my car being a total loss and their client being 100% liable. It has been over a month of email and phone tag to try and get an …
Terrible terrible terrible
Great people
Top Notch!
Terrible company!
Friendly and helpful people
Nothing but great to work with
Fantastic place to work
Went with a different company
Work here
Great service. Small hometown service
Bad news.
Great business who strongly supports the community!
Love them and got a good low price
Horrible phone service. Call wait time is always 3 minutes, been on hold for an hour. Still on hold…
Great insurance company. Very friendly staff.
Terrible company, terrible customer service. Will be filing/suing NYCM shortly.
HORRIBLE, had a house issue, rude service, refused to pay. WOULD Not recommend!!
Great service and low premiums, even after an accident.
Marci B is awesome!!!!! So far so good been VERY helpful and QUICK responses. !!!!!
your state of confusion is crazy
This company does a great job with coverage and service.
I can’t get over how awesome my experience was! Nice, helpful, and efficient! Thank you!
If I could go lower I would. Company is a joke.
Could not be happier. The best company I have ever worked with!
I am so mad I put a car on the road in June and they charged me a full years premium.Lady told me its pro-rated?
Costumer service and claims departments are the worst I’ve every experience . I don’t recommend it at all
As far as customer service goes, im very impressed with the kindness the customer service and agents have .
One of the best insurance companies we deal with by far.
just terrible! You employees don’t know how to process claims or are instructed to give clients the run around! Such bad service!
Been dealing with them for 25 years great company.
Nycm is terrible, the communication is terrible, and they tell you one thing and it’s another. Not consistent.
Great customer service and rates, we love NYCM insurance
Buyer beware what people are saying about claims is true. They also raise your premium by where you live.
THIS IS THE MOST HORRIBLE INSURANCE COMPANY IN THE WORLD……. PLEASE DO YOUR SELF A FAVOR AND GO WITH ANOTHER COMPANY…. I WISH I CAN GIVE 0 STARS TO THESE FOOLS.
Have spent over 2 hours trying to get thru on the 800 number just plain old piss poor service my rates keep going up and no one returns calls never ending poor service, looks like i will find another company that wants my business
I work at a car dealership and deal with multiple insurance companies on a daily basis…. Extremely difficult to work with
Terrible, give you the run around when they don’t want to pay you. Of course if your insurance is due they are all over your butt.
The worst insurance company ever! Just keep scrolling and reading and you’ll see. They’re crooks and shady people!
Young Arrogant, rude, claim adjuster.
Make sure to meet him at agent’s office where others are. Do not let him do private in home.
Terrible person.
Thank you for making this right, I still feel there are improvements needed to help others not fall though the cracks. With my new policy in place I will be staying with you.
Edit: I was confused about the process and have since talked to an NYCM rep that did a wonderful job putting me back on track with information. Thank you all. …
Been good for me! Great price. Been with them for 2 years. Car insurance
The worse insurance ever, refused to pay for damages, clear as day caused by there insured. Horrible customer service
Claims have been easy. Agents take care of everything. Great customer service.
Do Not Buy!!! You will regret in the end. They Don’t payout properly when an accident happens. PLEASE DO NO BUY THEIR INSURANCE IT SAVE YOU HEADACHES LATER!!!
The worst homeowners and auto insurance experience I have ever had. I switched to geico. What a difference.
I just got let go for renall cause I had to make a claim. I had a water leak, I just was told I cost too much for the repairs !!!
Live in Rochester NY and I have auto and renters insurance for 6 years.Lowest prices of all the the big names.Nothing is even close.
They’re a customer of mine, of course they get 5 stars!😊 Plus they have a ton of awards on display in the lobby. A great approach to doing business! 😊 …
Horrible, If I could leave a negative review I would.
“I am uncomfortable speaking with you. Bye” worst insurance I have ever spoken with. Defiantly losing business
Great I surance with local agents and a home office in Edmeston, NY
Yes they are the worst insurance company on earth, Stay away ..and if you have a claim Good Luck it will takes weeks to process.
It took almost 3 months for my claim to be completed. Every time I called I would receive different information and was just generally given the run around. I wouldn’t recommend.
Outstanding operation, model business, beautiful surrounding area
A year ago we had a much different, better experience with organization and customer service. This time around we get no direct contact information, horrendous service. Can’t recommend. Something has changed here and not for the better.
They are awesome people Jolene was excellent person helped me to get through my issues easily and comfortable way I really thank her for her help bless you Jolene
I had a fire in May 2017 my restoration crew and my agent dickered back and forth about the cost to repair my house to make it whole when they finally came to an agreement it took 6 months for me to move back into my home and I’m still …
We’ve been with NYCM for over 30 years…Unfortunately we had to put several claims through both on car and home and they always came through for us…
20+ minutes on hold,
I have a feeling this is just the tip of the iceberg based on the reviews I’m reading.
Been with this company since 2009…one of our cars was stolen and they are refusing to cover the damage from an accident the stolen car was in. I say, hunt around more before you try this, uhm…eerrr… eehh… company.
Don’t waste your time with this insurance company. They took complete advantage of me and my accident situation. Would never use them every again for anything.
I was involved in an accident with one of their insurer on the 16th today is the 25th been calling them almost everyday since the 17th i don’t know why it is so hard but they have all the evidence and still haven’t decided liability even sent out a vehicle inspector but still haven’t get back to me on it yet been more than a week now.
The best thing that happened to me is that dropped me . I have a 20 year old car and the windshield broke twice. So I was dropped and got much better and cheeped . I must say thank you
This company is trash, they take long to pay and they try very very hard not to pay you, but mean while they have no problem taking your money every month, this company is a rip offf, no good stay with gieco or real inrs company this one is full of thiefs. Waste of time
They go above and beyond for us!!! It’s amazing. I’ve hardly ever seen anything like it elsewhere.They currently have 24 hour customer service and I get treated like a treasured family member!! Keep up the great job you are going!!
I would never recommend this insurance to ANYONE they are the worst and most difficult insurance I’ve came across. Even payment is difficult to do who wants to pay an extra $15 to pay online and customer service is ridiculous. DO NOT SIGN UP WITH THIS COMPANY STAY CLEAR
I am giving these people a 1 star review, because it does not allow anything less than that. The policies were held by my mom and she died last year. They were rude and unprofessional. I didn’t hire them, but I would never recommend them to anyone. EVER!
Beside over price, NYCM add up the price after initial premier quote. The final payment has 10% increased. For my understanding, they attempt to grab the customer, then increase the price. Don’t recommend this insurance.
Nycm insurance is the best insurance company that I’ve done business with a very long time at least 20 years or better I would like to give out kudos to three great employees of yours first Crystal second Christine and third but not least …
A solid business that remains community-minded. We have had insurance with them for 35 years and have had no problems at all.
The one part of their coverage which I found to be totally useless is the roadside service . You can never get a hold of them and they use the same company that also services a lot of other companies including Subaru roadside service
What they do to their own customers would be considered fraud anywhere else. You pay for their services and they fight you tooth and nail. Don’t bother getting a SUM POLICY from them, you’ll NEVER see any money from it…Frauds and cheats. Worst insurance company ever!!
Terrible company. Don’t buy insurance from them. Claim because one of their customers hit my fence. Nycm said they would only pay 80% because their customer was only 80% at fault. Their customer admitted it was their fault and the cops determined it was nycm’s customers fault.
I have had them since I got my license I have had to make 3 claims so far just hit a deer today so waiting on someone to come and look at it I know for sure that it not totally just need the front bumper and fender fix with new headlights …
Went through process of quote and moving forward to purchase and then never heard from agency that was supposed to process the transaction. Had to buy another policy last minute so coverage would not lapse.
I’ve been doing business with NY Central Mutual for several years and have been very happy with them. Their service is great. I had one claim and found them to be very responsive.
Worst place ever I’m bout to get car insurance and a friend told me that he had full coverage and when his car got destroyed by a tow truck they turned their back the poli holder car and the contract took the rental kick them off the poli …
You will be glad you have NYCM when you have a claim-Elite products and service. I’m also Grateful for their low premiums, although I would stay with these folks even if my premiums tripled.
Horrible!!! You can pay for full coverage but that doesn’t mean they will cover you completely!!! Scam artist professionals is what this company are! Consider filling a complaint at bbb.org for existing clients who have felt robbed by this company!!! Seriously
Keith came within 5 minutes saved my life!
My insurance quote for exact coverage was 50% more. Don’t believe their adds. They will replace you car but your paying for in with higher premiums.
I took Auto insurance on 2017 every year $150 dollar premium go high .I called the customer service no help at all.They toll me contact the agent they are not helping at all.Worse customer service no help at all.I dont recommend any body …
Their driver caused an accident and the police witnessed it. Their driver failed to yield right of way and wrecked my truck. They refuse to accept responsibility or liability and it’s been a month! No rental, no appraisal, still without a vehicle I make monthly payments in excess of $400 for. These guys are crooks.
This place takes forever to move on claims. If you have lost your job or having hardships from you auto accident don’t count on them. Its also a very deceitful company that will give you major run around’s. They are no Progressive that’s for sure.
This company has been nothing but a nightmare. They refuse to take responsibility for anything and when a claim on filed they will play games and will fight to pay at every turn. I see alot of reviews on competitive rates, yes we’ll you get what you pay for.
What a terrible company with no ethics and unfair claims practices. BBB complaint was filed as well. Continuous delay tactics by claims adjuster Laurie Terns and refusal to pay even though their own insured driver was at fault as determined by them. See you in court!
I am a new customer and they charged me a 189 fee because i was in a 100% not at fault accident. The report clearly states i was in my own turning lane and the other veh tuned left into me, and other driver was ticketed. I Dont think that is fair at all when i couldnt have even avoided the accident.
Don’t ever go through this company. I just signed up and I get a notice telling me they are going to cancel my policy because of an individual who does not even live in the home. They get your money and find a reason to cancel an individual. Good going. I’m never going through this company again.
Not recommended.
NYCM premiums are increasing 6.2% to 10% every year, even when dwelling value is increased only by 1.43%. …
They would actually get no stars if it was such a thing. They are not transparent from the door. They blame 3 rd parties insurance for their rude un professional service… I can go on but I’m not i rather not. They are not the one. I’m …
Sadly I used to praise this insurance company had it over 6 years my home and auto never an issue until I had 3 claims that were all no fault vandalism to my vehicles and police reports and charges filed but what do they do, send me a …
Terrible service, didn’t notify me before dropped my policy which resulted lapse civil penalty all that. Then other insurance companies asking for more than normal price because of the lapse. Called NYCM trying to get help, they don’t even apologize on the inconvenience and misunderstanding.
I don’t know what all these other people are talking about this company is very friendly and always take great care of me. I’ve had home insurance with them for over 10 years, had a claim and they made it really easy and took extra care of me. I highly recommend NYCM.
NYCM is a reliable and trustworthy insurance company. I have seen them handle large home insurance claims and minor auto insurance claims. They have always done a great job for me personally and for many of my clients.
It’s hard to say anything kind about a company that has decided to drop my widowed mother’s coverage because she had two accidents. She has had NYCM for about 40 years and received a letter stating this is the last month (June) they will …
It’s not the best company, but it’s OK, had to wait for them to send me a check for around 2 months, because a 18 year old child backed into me using her dads Kia. The people wanted to fight the case. It made me laugh, the girl was trying …
If you are looking for sketchy & cheap insurance — NYCM is the company to go with. Imagine if Walmart was servicing your insurance claim…. …
Years ago, my adult son was in an auto accident with my tank of a Volvo. It was a 50-50 accident. NYC insurance went through even the inside of my car to take pictures of non-accident scratches and tape residue from when I tried to make a …
I’m a medical massage therapist. 85% of my business is through No Fault with people who have been injured in car accidents. NYCM is the BEST coverage to have. No one ever plans to be injured in an accident – but even I was 6.5 yrs ago. Two …
I bought my house three months ago paid NYCM for the year and while I’m in the process of putting up my siding agent came out and next thing you know I’m being canceled. even more when I called about my refund I was told I would have to …
This company should be reported to the BBB on illegal rate hikes, policy adjustments and hidden costs. They are by far the worst insurance company I have dealt with since i started driving 19 years ago. Horrible customer service and just …
Scam company. Beware.
Had a small fender bender with one of their clients (who admitted full fault to …
Wonderful experience with this company. I was amazed that I received a check within 24 hours after filing my claim. I was able to get my car fixed within 3 days. I couldn’t be happier.
Great rates, great coverages offered, until you file a claim. Do not expect to be paid for your claim. If payment is rendered, it will be months late and you will have to FIGHT for every penny.
TERRIBLE! Stay away, horrible customer service. Had an issue after trying to cancel my insurance with them, they created a solution which was less money than they said I owed and then they failed to communicate within the company– now they …
incommodant at the best. they can not hook up my auto and renters policy together. i can not pay it in full online so i had to call these jokers. come august i’m finding a new company. …
Horrible is an understatement. These guys do not pay out. I crashed my 2016 Ram Cummins and they refuse to return the truck to the condition it was in before the accident. The adjuster was rude and the mechanics that are working on my …
I would never recommend this company to my worst enemy. Apparently if you make a claim with them 3x within 3yrs, even if they did’nt pay a dime on the claims, they will cancel your policy in very unproffessional way. Beware!!! stay away from them.
I have had this insurance for 4 years. I pay lots of money for home and umbrella policy. When something go wrong they don’t know you. My basements flooded 6moths ago they don’t cover that. My agent was Hudson united insurance service LLC In …
My experience with customer service has been great so far. Maryellen (so sorry, it could be Marybeth, I’m terrible with names) was an absolute doll today with helping me out. I wasn’t thrilled when my rates got increased over $300 after a small accident, but all these companies are like this. Customer service has been great though.
This company is full of morons. My claim examiner doesn’t understand English and isn’t paying bills for months then claiming “they weren’t filed in a timely manner”. Also they’re denying my shoulder treatment because my lumbar spine was …
Horrible company. They recorded a windshield crack as a moving violation so they could raise my rates. They are still refusing to pay medical for an accident where their Independent Medical Examiner has documented the injury is real and …
Auto insurance premiums greatly overpriced, replaced coverage here and saved $70 A MONTH for the same coverage. Customer Service skills fall below standards set by other companies as well. Highly recommend seeking insurance elsewhere as they do nothing to set themselves apart as far as premium, coverage, customer service, etc.
Totally dissatisfied with service.
My parked car was hit 7/31/17. I gave ALL INFO FROM POLICE REPORT TO Jennifer on 8/4/17. I & my Geico claims rep was informed that the driver was NOT @ FAULT. …
Unbelievably difficult company. So disappointed. I have had them for over 40 years and am disgusted as a claim I filed in early January has not been handled in a timely manner and now, over a month later, they refuse to pay. Their …
I had been with NYCM since 1996. In the beginning there were no problems. They slowly changed and their actions became ,over the years, more and more egregious in nature. I had to leave because it was becoming abusive. …
NYCM customer hit our PARKED car. He admitted responsibility immediately. Spoke to a rep at NYCM, they said they took 100% liability, but a WEEK later I can’t get a return call!! I have called multiple times, keep being told we will receive a call back. Still waiting…
The integrity of this company is questionable at best. Since my home was burglarized almost 8 weeks ago, I have yet to resolve my (first ever since being with them for 8 years) claim or be proactively sought after for information concerning …
My dad was involved in an accident where a person ran a red light and hit him. The other person’s insurance (NYCM) refused to fix his car when, their client caused the accident..talk about a Scam! Do not use NYCM insurance!!
Horrible insurance company, customer service is not the worst but close to it. Insurance is overpriced, only reason I have them (not for much longer) is due to it being through my work union. What I have to back up the overpriced part is …
In the middle of resolving a claim where my parked car was hit and
deemed totaled by the company. So far I am pretty disappointed in how this is being handled. My only prior experience with NYCM was me paying them, now that I …
Terrible insurance company with terrible customer service. Quick to terminate policies when it doesn’t benefit them. Did business with them for over 25 years and not treated well. They forget there are plenty of other insurance companies …
We have been waiting on them to send out lost wages for my mother who got into an accident this spring. It is now fall. When I reached out to them last week they said everything is handled, all the information is with them, and the checks …
I have home insurance with equipment warranty coverage with NYCM insurance. Recently I filled claim with my central AC unit .after the hurricane my ac condenser is not working some kind electrical surqute my compressor is not working.NYCM …
My vehicle was totaled recently after a driver failed to honor a stop sign. I had only been insured by NYCM for a few short months. In less then 10 days I had a check and a new vehicle in the garage. This was my first accident and I had …
Horrible experience signing up for this insurance…more paperwork, phone surveys (they don’t trust their agents obviously), site visits, vehicle photo visits, and then follow-up calls to ensure they have the correct information…the …
Had hit a deer and had my SUV repaired by NYCM’s vendor, Gerber Collision. Repair did take a very long time but GMC was on strike. Finally did get it repaired and very shortly a person backed into me so needed two doors repaired by Gerber. …
The worst auto insurance companie ever. They canceled my insurance because An employee didn’t notate in their computer that she conducted a phone interview with me which was required in order for me to stay insured. Before even knowing I …
Their insured hit my car from the back on 9/16/19. I called them because she gave me a copy of her insurance receipt with all of her info.. I was told the woman claimed she was not involved in no accident. They never got back to me until …
The one star is solely for the purpose to leave a review. I’ve read through the lot of reviews and I can honestly say I concur/relate with so many of the one star reviews given. This company is the worse. They purposely drag out claims … …
If I could rate a 0 I would. An insured driver with this company hit my car when I was stopped at a traffic light. Since my car received structural damage to my car on the carfax report, car dealers are now stating that my cars value is 50% …
Just terminated policy with NYCM. Didn’t know how fast and how well they handle claims. BUT I do know how frustrating it is to cancel their policy! You have to call them up to cancel it (tho the person help me cancelled it is really nice …
This is the worst insurance company to ever have I was dropped because of two accidents one of which wasn’t even my fault and the other didn’t involve any other party just myself and because I had my windshield replaced because there was a …
Poor. I have paid my premiums for many years ( maybe 12) on my primary home and secondary home.
( Seasonal Lake house). I sold my primary home, moved to another state, ( Ohio ) …
At the time of this review, it has been THREE WEEKS without any estimation of the cost of repair or payout of my truck. NYCM will not tell me the inital estimate. They will not tell me if they are going to total the truck or not. The …
My no fault car accident dated 5/16/19. I reported to YCM claim department the same day. I haven’t heard from them until I called them on 6/24 again. The lady from customer service answered impatiently, I was told by her that I have to wait …
If I could give negative stars I would.
The definition of incompetent: …
Slow paying.Nycm insured 100% at fault. Rental car finally approved. Waiting on payment for car and consequential damages payment. They told me several times checks are in mail when I live 40 miles away and still not received 4 days later. …
Requested quote for renters insurance. Was sent a bill for renters insurance through NYCM. Called and said I was going with progressive instead because it was cheaper. Everything seemed fine. 3 months later a bill for $38 was on my credit …
I have worked as an agent with NYCM since 1986 and use them for my personal insurance. They have always treated me and my customers honestly and fairly and provided good claims service. They are a preferred insurance company and are …
Terrible customer service. Any policy questions are just redirected to a local agent. However, they are amazingly helpful when comes time to pay your premium. Will be cancelling a homeowners policy asap. By far, the worst insurance company out there.
I payed extra for a rider policy to include Equipment Failure on my home. When my Hot Water heater failed last month due to age it ruptured and blew out.
Submitted a claim and was denied due to fine print that rust is not …
My son got in an accident with a NYCM client and the service is very, very slow. They didn’t even appraise the damage for a couple of weeks and by the time I received the check it was past the rental agreement. They said they would pay for …
I work at a Ford Dealership and have been trying to set my customer up with her new insurance IDs. Have requested NYCM provide insurance cards for the customer for their new vehicle, and it’s been well over an hour waiting for NYCM to email …
The worst insurance company. Rude and uncooperative. Not willing to pay for the colors of the repair materials to match the existing, they would only cover it to the extent that it works the same. So if you have red siding and white is …
I was involved in an accident with one of their insured nearly 2 months ago and they have yet to determine liability when their driver is clearly at fault, even the police report states he is at fault. I was told an appraiser would be in …
Words can’t even describe how bad this insurance company is. I called almost every single day after my car was totaled after hitting a deer for information. No one would update me on what was going on. Meanwhile I’m driving around a tiny …
I have had this insurance for 2 years for my mother and everything has been fine. Recently I made a payment with a DEBIT card and got a confirmation number, the lady on the phone said I didn’t have a payment due until March. So I toke her …
If I could give them less than one star I would. They are an awful insurance company that does not follow through with claims in a timely fashion. Due to their client’s negligence which caused an 3 car accident, causing me to have …
I just moved my auto insurance over to NYCM from one of the big guys (think little green lizard) and I was shocked at how much more competitive their rates were with the same level of coverage. I have received a welcome call and …
I have been insured with NYCM for over a year now. Unfortunately, I was in an accident right before Christmas time.The 24/7 Customer Service center was really convenient, and staff were very nice as they helped answer all the questions I …
Have had a few different interactions with NYCM from adding/removing vehicles from policy, windshield glass claim and deer damage claim. ALL interactions have been easy and handled by friendly, competent associates. Their rates are great too, beat what we were paying with Progressive.
Pay into homeowners coverage for 34 yrs with less than 5 claims, all small, and they cancel me in March in upstate NY, because flashing blew off during a blizzard, and a handrail wasn’t yet installed on a deck project started the prior …
Absolutely the worst. Their driver hit my daughter. They determined 100% fault for their driver, after we fought them – initially said 90% and my daughter was hit broad side by a driver who ran a red light. Thankfully police report and …
I have had the worst experience with this company. I was insured with them for several years. I have excellent credit and driving record. I had to call in a few tows on my vehicle and one glass repair coverage. I had one late payment and …
been waiting since 10/26/21 to get my money for a accident that was caused by their driver was told because hes in jail they still have to get the statement been in jail since 11/8/21 called today for them to tell me that they are still …
If I could give them no stars I would. I made
a claim over 2 weeks ago for a no fault accident that probably totaled my car. I called 3 times the first week (twice after making the claim) and they said they …
I was assaulted in May and needed an extension on paying my premium and was told I can pay as soon as I can. So then I get a cancellation notice in the mail. Then another letter came saying my policy was back in affect. I made a payment of …
I was horrified after reading these reviews. It was my first time filing a claim with them and I had hit my boyfriend’s (very nice) car in my driveway. This gave me an opportunity to witness both how this company handled my claim, and the …
Pray you never get involved in an accident with someone who has this as their insurance company. Their client was 100% liable for the accident according to the police and they want to offer only 80% of repairs. Then the accident happened …
Customer service in regards to claims has gotten really bad over the past year or so. Unfortunately I was involved in an accident in 2018 where my situation was resolved promptly , and without any issues. But for my recent accident which …
I have had NYCM for years and have nothing but good to say about them. We have had to put in a homeowners claim and the adjuster was fast and efficient, truly wonderful to work with. Everyone I have spoken to there is very friendly as …
Absolutely the best insurance anyone could ever expect or hope for. My wife and I had a partial fire related loss to our home, and these guys REALLY pulled through in a big way. It took a while for the whole claim to come together, but we …
I was with this company for several years. I did like the price & coverage. I was just astonished to learn they with not renew my policy d/t my boyfriends DWI charge (soooo long ago). They only found out because I had to add him to my …
Worst Insurance Company Ever. NEVER returns phone calls. Does not respond to emails. Does not do ANY follow up at all. Verifies nothing. I had to call them continuously and still got no where. I was hung up on! And this was after waiting …
Update! When our auto policy came up for renewal they canceled it citing my husbands driving record as the reason. If it was so bad, why did you add him to the policy without question 10 months earlier? Nothing changed. Was it a sneaky …
I had NYCM for years. They used to be one of the cheapest places around for car insurance. I switched companies in March, saving several hundred dollars a year, plus got higher coverages as they would not stop raising their rates. Of all …
First off, I have been driving since 1970. Along the way I have had many vehicles as well as have been insured by other companies. NONE have been better than NYCM! I had a minor accident about a year ago backing out of a tight spot. My …
I was hit by a driver with NYCM. It was 100% their fault. Driver apologized. No harm. Police report ect. For the past three weeks I’ve got nowhere with the claims adjuster who passes the buck ect. The worse ran company that should be looked …
Got hit by a drunk driver ensured through NYCM three months ago. He was arrested for DWI and hit and run, yet his insurance has not paid me for 3 months because they have to “determine liability”. I sent them the police report showing that …
If i could rate less then 1 star I would, NYCM Insurance is a Horrible company and over priced, i switched to a different insurance provider and saved $600 a year on better premiums, the customer service is a joke and they don’t care about …
Worst insurance company in NY. never use them, this company makes progressive look outstanding. If I could give no stars i would.
Horrible experience so far with this company. Have had no water in my house at all for 4 days. Sent in a form from plumber noting they have to dig up my lawn and replace piping, there response was they do not cover it unless the pipe is …
We were with NYCM for 10 years when they decided to not renew our policy. According to them we had too many claims. The claims in question, consisted of 2 deer collisions, several auto glass replacements (a known problem for the model of …
2 months ago a woman with this insurance hit my car 100% her fault 2 months filing the claim and I’m still without a car they say they can’t communicate with the woman to hear her argument I’m sorry police report says it was totally her …
After having issues on the app, I attempted to reach out via email, where it told me to go with this specific kind of issue. Obviously I understand they have 0 obligation to respond immediately, so I decided to call them instead. I called …
This has to be the worst insurance I’ve ever dealt with. My car was hit and is non drivable by a client of nycm on 10/21/22 it’s currently 12/20 and they supposedly can’t get ahold of their insurer to give her statement. It was 100% her …
If I could give them negative stars I would do that, I was hit by a Insurer of NYCM, they accepted %100 liability, and yet they only want to pay for 30 day rental, the shop didn’t finish repairing the car due to part delays, this is the …
I love NYCM insurance!! They have the best customer service around and I haven’t found lower rates anywhere. Anytime I call in with a question everyone is so friendly and helpful. You can’t find a better customer experience anywhere!! Thanks for being there for me!!
Been waiting for weeks for my policy that I was supposed to get in 45 minutes. Customer service is non existant with all saying the same thing. “We’ll check on that” and then “you should have a the document in about 45 minutes. ” Forget …
Would give zero stars if possible. Purchased home, auto and umbrella through this company for roughly 9 months. All staff members are unprofessional and are unknowledgeable. …
If negative stars were an option I would give that. I was hit head on by their client at 25 weeks pregnant with my car being a total loss and their client being 100% liable. It has been over a month of email and phone tag to try and get an …