New-Mac Electric Cooperative is a member-owned and operated business that provides energy marketing and related services for residential and commercial clients throughout Missouri.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
12105 E Highway 86, Neosho, MO 64850
Tiffany from the billing department is the best. She has worked with me so my lights have stayed on and helped me get help with paying my bill. A+
Customer service .is the worst
Very Rude women in billing
0 stars.
I have nothing good to say about new mac bunch of greedy crooks
Wow – hope everyone in that office doesn’t have the attitude of the one who answered the phone.
Love New Mac. Always willing to answer my questions. They are quick to resolve issues.
The electric service is par with other electric companies, however the office employees are aweful hard too work with and must have no experience with there own user agreements.
I only gave them one star because that’s the least amount I could give . I called because my power went out and the lady I talked to was very rude and unhelpful . When I would ask a question she would completely ignore it .
They are mediocre at best. Very callous and unwilling to work with anyone for payments. However, they are a little later than the shut off date to shut off your power.
Very expensive and unhelpful. Especially when it states in their newsletter”That if you need help with your bill to call and make arrangements.” That’s a lie.
Very friendly and quick to address power outages. I have had great service with them for almost 40 years!
They have always been very good at repairing an outage. I have been treated well at the Anderson office, whenever I had any questions.
Not very friendly. Cold, uncaring. Have disabled people and children and had the power disconnected over a matter less than $20. Some employees are alright, but as a whole the company is callous.
The rudest employees and worst customer service ever. From the moment I set up my account to after I closed it. The company as a whole is awful. I honestly won’t move into a home if they’re through newmac.
I’ve had a good overall experience with this company. There aren’t many options around and they do what they can to work on outages as they happen. I recommend them very much.
Pleasant to work with. Even called during a peak time to give me advanced notice of my bill being higher than normal as to not leave it to surprise.
Had an issue with billing but was able to get that handled through management. The manager took the time to listen and resolve the issue instead of passing judgment on me. After 5 or more years of service this has been the only issue I’ve had.
Great provide and quick times for getting power back during outages but for the love of god there needs to be a emergency line of something cause I’m sick of the power cutting out in the middle of a storm after 5 and all my food spoiling because the fridge stops working
I am concerned about how New-Mac treats its customers. I know an individual that is sick and has recently had an evasive surgery to determine if he had cancer–and in the process was tied up with medical bills and failed to pay on time. …
Newmac in anderson missouri has a wonderful staff. Im a paralysed person. So when things needed doing on the web or in person they have been great to work with or on the phone. If a few special things needed attention such as getting on or …
Some employees at the neosho office are nice but overall this is the worst utility company I’ve ever had service through and wish there was another option on a utility company to use. Rates are high and never willing to work with you. In my opinion they take advantage of their customers being that there is no other option.
Never have I dealt with such a horrible utility company. Not only are the rates high but other utility companies work with you not against you like New Mac Electric. Living in the city Empire Electric was wonderful! Their staff always does …
Do not dare ask about the bill. it will be considered a personal attack to the rep. on the phone and the true colors will show. Get everything in writing and keep it handy. just look at previous reviews about how rude the office people are. Its true.
We’ve been with NewMac going on 35 years! Never had a major problem -and when we did, they were there to help figure it out and fix it. They have replaced appliances for me due to one of their service men’s negligence (didn’t install a …
I have been on NewMac for over 50 years and have nothing but great things to say about them. I pay my bill on time so I haven’t had a reason to talk to the office staff. But I do know that when there is an outage (which are few and far …
Thank you to Newmac Electric of Neosho for a quick response. There is nothing worse than a living creature suffering. A racoon had climbed up on the lines next to a transformer and got zapped. It was still alive but miserable. The linemen …
Outages are not few and far in between. They have more often than not and when they happen it takes hours to come back on. Office staff is also extremely rude. If you don’t have to move to an area with NewMac then don’t. Seriously the worst.