Urgent care clinic, Next Level Urgent Care Tanglewood | Galleria
We treat conditions that need immediate attention but are not life threatening, with on-site X-ray and skilled providers we can treat anything from cuts … See more
I visited Next Level today with a possible broken toe. The service was excellent!! They were very efficient and I was only there around 20 minutes. The techs checking me in and taking x-rays were Vanessa and Rose. The Provider was Ammie!! I highly recommend Next Level Urgent Care Tanglewood.
Advertised and told me in person Covid test was $99. Now have collection agencies following me for an additional $150. So $250 for a Covid test? Lied to me, just a bunch of crooks and now I have to deal with collection agencies. I would …
NEXT LEVEL URGENT CARE SUCKS!!!!!
I DAM NEAR DIED @WORK AND ALL THEY DID WAS DRUG TEST ME AND SENT ME BACK TO WORK. A STAFF FULL OF FAKE DOCTORS, GO ELSE WHERE FOR URGENT CARE!
Horrible place. Absolute waste of time. I’m still in here bored in a small room, tsk tsk made a mistake coming here..and no they shouldnt be busy, no cars in the parking lot. Sorry NLUC won’t be coming back here..
Thanks but no Thanks to your horrible service.
Awesome location, awesome staff, awesome service. I walked in, checked in and was in front of the dr within 15 minutes. Another plus- IN NETWORK WITH MY INSURANCE!!!!!!
The staff at this location was professional, courteous, and polite, especially the receptionist (Anita). And the PA (Sigler), who was patient and answered all of my questions.
I went in due to what I thought was just a jammed toe but it was actually broken the doctor was very gentle quick and thorough. Everyone is cheerful and nice here
Dr. Chang misdiagnosed my shingles as contact dermatitis, prolonging my agony until I managed to see a dermatologist the next day. It was a shocking error but par for the course at this location. Avoid Chang at all costs.
I was billed twice …! I keep trying to reach someone about my billing issue, nobody answers … I don’t know if I will be able to get my refund one day … (here we talk about more than 100 $ …).
I will never go back to that place again. I wish i can give them 0 star. The wait to be seen is long and they dont even take care of patient as they should.was prescribed a medication i didnt need at all.
Got in line on the app, was sent a text that said “please arrive to the clinic now, we will have a room available shortly” upon arriving I was told the wait would be over an hour long by a rude receptionist.
Five stars, start to finish. Super easy check in via tablets, very professional and attentive staff. In & out in less than an hour. Glad to have you guys in the neighborhood!
GO TO A 24 HOUR URGENT CARE INSTEAD!!!! I was calling to see their payment options fo out of pocket receptionist hung up on me. I called back and what a shocker they hung up on me again.
The best experience ever!!! Always clean rooms and friendly staff. Easy to check in and they work with small insurance companies, including short-term insurance.
This place misdiagnosed a case of appendicitis. Extreme Lower abdominal pain and the “doctor” ruled it a kidney infection. They don’t take people’s health seriously they only want your money.
Do not go here I have been waiting 9 days for Covid results. They told us 3/5 days don’t waste your money I paid 150.00 find a rapid results testing site. No answers from staff they hang up when you try to call. We have been to the office twice looking for answers but they say we can’t do anything about it.
The staff was efficient and very helpful. The doctor was excellent and made me feel cared for. While I hope I don’t need to I would return to this facility for treatment
Extremely friendly, attentive and thorough. Having a parent in the medical field, I am used to asking very specific questions to understand a circumstance or condition. Office staff and doctor answered almost everything I was going to ask without me asking. Go here if you need urgent care.
Horrible covid testing center, billing issues and trying to charge for covid testing when insurance/government covered it. Issues with improperly billing insurance company twice at this location. You can never reach the billing department and when they say the issue is resolved, its never resolved. STAY AWAY!
Excellent staff and providers! Especially Covid research department. Denna was our tech and very professional thorough. Thank you for helping us feel better in our covid moment.
We have been here twice and it was great service, affordable, and the doctors call to check on you. It’s so nice going to an urgent care that is so clean and professional. Great experience.
We brought my sibing for a physical exam. Dr. Alvin Cantero did a thorough assessment and Ms Yousra was great. I will highly recommend this urgent care facility. Very positive experience.
Receptionist with the bad makeup speaks to customers in a very condescending tone. Drove a few blocks down to another 24/7 clinic and had a much better experience.
Aweful. I came in very ill(found out I had flu) and as I came in a man from the back came in and said he would be willing us in a moment. No receptionist, one person in the waiting room. Thirty mins later, the receptionist came in, never …
I went in to this location today & I had an amazing experience!!! Every single staff member was sweet. The doctor and her assistant were amazing!! I felt comfortable and welcomed ❤️❤️❤️
God bless this place & staff ❤️❤️❤️
The doctors saw me very quickly. I saw Dr Courtney and she was amazing! She was very nice and helped me get everything squared away. This place is excellent establishment with excellent doctors.
Checked-in an hour ago. Still not being seen by anyone. First you wait in the lobby, then to somehow make you feel better they guide you to the room- where AGAIN you WAIT for eternity! Other patients who checked-in after myself already are being seen.
Waste of time.
Prime members are supposed to be top priority but they let everyone who came in after me go before me. Won’t be using them ever again. Receptionist has an attitude too.
I normally reserve this place as my go to for anything I need medically. However, today the wait was over an hour (no patients). The staff seemed to be lacking enthusiasm and I feel that I was rushed once I did see the doctor. You can do better next level…
Unless you are white you wont be seen untill all white people even the omes who come in after you have been seen first. Waited over 2 hours never saw the doctor, but i did see everyone else who came after me leaving and the people kept …
Our son has a knack for getting sick on holidays. Next level urgent care @ Memorial Park is staffed with skilled providers and has great hours. They go above and beyond to provide excellent personalized service. Thank you to Chaim Sigler, …
To be honest, a disappointing service was rendered. I felt l wasted my time and money.
I had to go to another medical facility where l impressively got the treatment l needed.
Took my son to get seen for pain in his finger after an injury. Dr. Chang, Rob and Lindsey were so helpful while taking care of my five year old. I am so greatful Dr. Chang was there to help. My son fractured his finger and he knew exactly …
Do Not Go For Covid19 testing
The San Felipe location is horrible. I went in for a Covid19 test after possible exposure. I was told my results would be available within 5-7 days. On day 9 …
Don’t get COVID TESTED HERE they mess up your information.. In my case it was my birthday.. And it prolonged my future Dr appointment visit.. They show NO interest in immediate care to fix things and blame the labs. I paid 150 for my test and they couldn’t even fix my birthday date with the lab
..
I didn’t have a wait time and the staff was great. They really took the time to listen to me, explain what my diagnosis could be and the medicine that I would be taking. I most certainly recommend them and will go back in the future if I need an urgent care.
This place is freaking awesome. No wait time the past two times there. Fast & definitely friendly. From front desk to nurses to doctors they are all sweet. Me not to much lol… in & out in about 30 min or less each time. Way better than …
Tech Ben Neshan and Dr. Tran were very helpful! I was having side effects from a vaccine and they were calm, informative, and professional. Highly recommend!
The day after Christmas. Place was slammed. Kind staff. Good doctor. Way cheaper than the emergency room would have been for a couple of cases of the flu. We feel very blessed that we were able to be seen and diagnosed. Flu is rampant.
It’s no ones fault they get sick. So please tell me why EVERYONE here is so rude. The front desk lady told “I wouldn’t sit down if I were you, I’m taking you back now”. Is there not a nicer way to speak to sick people????? Plus I can hear …
Friendly staff! Wonderful facility! I was surprised when there was no one in the waiting room when I arrived. Then the staff took me back immediately & the doctor saw me. I was in & out in around 30mins. Not sure I would be that lucky every time but it was amazing!
I come here nearly every time for anything health related. My only issue is my average wait time, literally. Is about 90 minutes to two hours. Ridiculous. I’d understand if every now and then but it’s very single time….disheartening.
I have been to this location several times, and always been impressed. Not today. Shortness of breath and not given a chest xray. Requested blood work, and was told they do not normally do that. Insisted, and it was done. NP not very thorough. Waste of time and money.
Shocking Admin Staff. They were unable to process my claim so they just sent me to collections. I tried my best to work with them and United Healthcare. but instead of letting me know it didn’t get processed they sent me to collections
Unfortunately, I did not have a good experience here. I pre-registered online. However upon arrival I waited in the lobby in pain for about 10 minutes without anyone coming to the front. I know it was just a mere 10 minutes but 10 of pain …
My husband saw Abby Edwards for abdominal pain. He repeatedly stated he felt he had appendicitis. She diagnosed him with gastroenteritis and sent him home with nausea medication and medication for stomach pain. When the medication wasn’t …
Don’t go there. It is shame for the Texas health system to carry such medical facilities which does nothing for patients except to offer free transportation to the closing Emergency Centers, 3 times been there with the same result . Signature Care urgent care is the best 👌. …
Hands down, this place is better than LBJ. My husband and I recently visited LBJ and was sent home with a diagnosis of fluid in his knee. After another week of pain, we decided to visit this Urgent Care, where they did a xray, exam, and …
Brought my wife to this clinic due to the fact it had such good reviews, The customer service was pretty good and the wait time wasn’t bad. The problem I had was that she needed some test ran and it took them over 3 weeks to contact my wife …
I just had the most wonderful experience at this location, and wanted to post a review right away because the staff earned it! They were courteous, caring and professional. Shay at the Front Desk, Jodie the Med Tech, and the provider/doctor Chris were outstanding. I highly recommend this facility for any needs you have.
I have been to Next Level Urgent Care-Memorial Park twice now and had a great experience both times. The staff is super friendly and the doctor is top notch. They are so fast, convenient and my family will continue to go there.
I was helped by Dr. Austin Marshall and Lauren Garcia on 7/1/20. Everyone I met and spoke to was kind and helpful. Dr. Marshall was able to diagnose and help me quickly. I will definitely go here for any Urgent Care needs!
The people at the front desk are not following the patient order. I have been here twice in a week. And both times the receptionist have lied on the order people are seen. This time we even made appointments online and showed up to be …
Amazing experience, given I was sick with strep! I was so fatigued with a headache and did I mention starving?! The nurse practitioner Mcdivitt was so caring , he was like a breath of fresh air lol like seriously, he even provided me some snacks. Thank you for helping me recover, you all rock!
Heidi is an excellent NP!! She was very kind, patient and compassionate. I really appreciate her and the office staff. Thank you for all you do. ❤ God bless.
Have been to one of their other clinics and this one was just as nice. Staff was friendly, caring, and knowledgeable. Was immediately taken back to an exam room and seen within minutes of filling out my registration. All in all a great experience.
I was visiting Houston and ended up fracturing my foot. Total bummer, but I’m glad I chose to come here as everyone on staff was not only super professional, but also extremely empathetic, which goes a long way when you’re having a terrible …
Excellent care. Dr. Terence Chang took care of my needs and when he discovered I do not have a primary care doctor he gave me a list of contacts. Very helpful. The staff is nice & knowledgeable. Very well run and organized procedure enabled me to get in & out with no waiting.
I was so nervous about taking a COVID test, and the lady who did my test was SO gentle I couldn’t believe that was it!!! Not to mention she was extremely nice and had the best positive attitude!! I wish I remembered her name so I could always request to see her! The whole staff is fantastic 10/10!!
I went here because it is the closest urgent care to where i work and yes i have insurance. I am pregnant and was having stomach pains. The receptionist never took the time to ask me what was wrong. Only informed me that they would not take …
This place is great. Just went there for the third time to get a tetanus shot. I called before to make sure they had one. When I showed up they couldn’t find it so they gave me a shot that cost double (because it was a tetanus vaccine …
No stars for this facility! Horrible customer care. Very displeased with service. I entered the facility and no other patients around as however afterward a gentlemen and his wife came in. I was processed and sent back to a room. I sat and …
Thank you to the P.A.Tyler and Charlene for making my experience enjoyable, even though I had to give blood, which Charlene did an amazing job. Everyone I came in contact with were very professional and very nice. The facility was clean and very inviting.
I visited NextLevel Memorial Park over the weekend after a LONG night with nausea and had a wonderful experience. The staff immediately placed me in a room and took my vitals. Dr. Terence Chang was my physician – he has an exceptional …
I have had the great fortune of being misfortunate enough to visit this place twice in the last two months. Their service far exceeded my expectations. The wait times were reasonable, there was a timely follow-up to a procedure in which I …
Second time coming here. The first experience was decent but this one, not so good. Waited over an hour to be seen by the P.A., despite having checked in online prior to arriving. X-rays were taken and then I waited and waited. When the …
Came in for testing staff very professional. The facility are clean. Everything explained perfectly. Shout out to Angie for taking excellent care of me. Would recommend anyone to stop in and get your medical needs taken care of.
I went in for a sprained back muscle I was seen and attended to promptly. My issues were addressed in an efficient way all the way from check inout . The PA was very informative and helpful in her treatment plan for me and I could not have …
Normally, I don’t write reviews, even after great experiences. However, this time, I must share! I came in hoping to address some rather uncomfortable medication side effects. Medications I took for a bigger health issue I’ve been dealing …
I was very impressed with how quickly I was seen. I was bitten by a dog on my leg. They cleaned the wound and gave me a prescription for antibiotics. The tech was Melyssa L. and her nurse practitioners were
L. Castro and L.Gordon. Just Super!!!
I had a great experience with this location. I cut my ear pretty bad and they were able to clean it up and put stitches in all within an hour of walking in the door. They had me come back 3 times, at no extra charge, over the course of the next week to ensure it was healing properly. They were friendly and professional.
After having a bad experience at another care facility I came here. They properly diagnosed me and had me feeling better in a couple days. They even called to check up on me and recommended me to a primary care physician. Very please with the staff.
I went to Next Level’s Memorial Park location to get checked out for what I believed to be a flu or something similar. They quickly admitted me and in a short period I was being examined by one of their staff. Come to find out, I had a …
The front clerk Ariel was amazingly nice and helpful. I went to the Katy location and was treated very poorly with unprofessional service. The Tanglewood location nurses and provider were extremely thorough and professional. I Highly recommend this location!
Really nice and professional health care providers! If I could I would make Lenee my primary physician. Charlene was my tech and she was amazing. Thank you for working through the pandemic.
The staff and Lenee Gordon FNP was very professional , caring and thorough. Ms. Gordon was very pleasant and understanding. It was a pleasant visit.I could only wish all my Dr. Visits were as pleasant. Also all colvid- 19 rules were in place.it made me feel very comfortable.
Went for a Covid test looking and feeling a hot mess!!! Was 5 minutes late and had a difficult time providing my information. Everyone was so patient. Kelsey even told me the process before starting. …
Being right next door to me I’ve visited next level urgent care about 4-5 times in the last 2 years. Most of my visits were handled by Dr. Terrence Chang. I’ve a sensitive ear that often gets infected. 2 times I’ve gone in with mild …
I am really happy with my experience here. I’ve had very few positive experiences with urgent care but Next Level went above and beyond to make me feel comfortable and heard. I even received a follow up call. Very happy with Petra & Dr. Asu!
I checked it at 12pm and I didn’t get my vitals checked until 12:45pm. I waited to be seen for another 15-20 minutes. I was in the clinic for 2 hours for a sore throat. I didn’t even get a doctor as she was out to lunch, or so I believe. I …
My encounter was really great, from the staff members (Vanessa Z and Bonyad) to the Doctors (Dr Chang MD). I had a slip fall injury at work, I didn’t have my insurance but the were really patient and helpful figuring out my worker compensation. Overall I was really pampered.
Being a new Houston resident and not having a PCP as of yet, when it became apparent that I needed to see a doctor, I let the great reviews of Next Level Urgent Care lure me in…I was not disappointed! I was in and out in 20-30 minutes; …
Next Level continues to rank superior among their competitors in Houston. Every time I’ve needed their services, they are welcoming, professional, respectful of my time, and always willing to go above and beyond. Dr. Heidi and Ellen are …
A quick tip for first timers if planning to go on a certain day call ahead of time to save your spot or make an appointment so you won’t have to wait that long. Other than that I was taken care of good at this urgent care. The doctor that …
The staff at Next Level Urgent Care was extremely inviting and nice when I walked in the clinic. I was quickly taken into the observation room, and was amazed by the examination chair. The exam chair was the most comfortable one I have ever …
I had a great experience at Next Level Urgent Care – Memorial Park. I went in with an ear infection and was seen and treated in under 30 minutes. Felicia handled my intake and she was extremely professional and thorough. I would highly recommend this facility to anyone how values their time and needs high quality medical care.
I had a great experience with them. All staff were caring and professional. Vivian Nguyen is a wonderful nurse practitioner . I felt cared and respected. Thank you!
Next Level Urgent Care showed me one of the best urgent care experiences I have ever had! The sign in process was easy, the staff was friendly and professional, I got the help I needed, and was in and out in less than 45 minutes! I will definitely be using this location as my go-to urgent care!
I don’t trust their Covid-19 test results. I say this after getting tested there several times, and based on feedback from Co-workers who also tested there. It’s as if the results are determined based on your symptoms, age. etc. rather than …
In a world of poor bedside manner and generally poor standard of care this place was a shining star! When you walk in the place is super clean and the staff are very friendly and actually listen and seem to care about helping you. Got put …
Great service!!! Inside is very clean and bright, staff were extremely friendly and helpful. Jessica and nurse Carr were very knowledgeable and friendly, and easy to talk to. Definitely will be coming back for my future urgent care needs.
Staff was very friendly and efficient. Cost is between $150-$200. The doctor who saw me called me 2 days later to find out my progress. After my 10 days of antibiotics was done, my condition had not yet healed. I called to ask about …
Great experience! The nurse was really nice and the doctor was great with our 3 year old. They were thorough and spend plenty of time with us. We will definitely be coming back if we ever need urgent care again.
The most amazing care I have received in this city! Lenee’ Gordon, the nurse practitioner I saw, quickly diagnosed me (after being to another urgent care yesterday) and arranged for surgery tonight, as Saturday night, by a Hand …
I was there for maybe 45 minutes before a nurse came to see me, which I don’t think it actually too bad considering there were at least 3-4 patients before me. They were very apologetic and not only waived my co-pay but they also gave me a …
I had an excellent experience at this urgent care facility. The staff treated me compassionately and the doctor was able to quickly diagnose the cause of the back pain and provide a healthy, comprehensive treatment. Everyone was very professional and knowledgeable. The tech, Ben, was particularly kind.
Entire staff was very professional and kind! I was part of a research study and the entire research team took the best care of me. The study required multiple swabs and needle sticks, and they were all done with great care. 10/10
Special thanks to Charlene and Dr Chang for their professionalism, knowledge & courtesy while treating my wife for Covid, and directing me on a path to stay covid-free. They treated us like family, and had a genuine interest in our good …
I brought my son here after he broke his wrist in Colorado skiing and the service was absolutely amazing- we were able to see a great physician with sports medicine expertise who got my son evaluated, x-rayed and put in a cast in less than …
Urgent care that is not so urgent to see patients. I checked in at 11:17 am and wasn’t called to the back until 12:42 where I was asked to wait even more. I’m not really sure of what the check-in process entails but the wait is what you …
I went to get my covid test here 9 days ago. I was told that I would receive my results in 3-5 days. After not receiving a phone call or email after 5 days I called multiple times to only be hung up on. I had to drive up to the clinic to …
So a huge thanks to the all the staff on tanglewood that was working on 3/4/21. Thanks to Anita that checked in my daughter she made our check in process very easy and helpful. Also thanks to Lauren for taking care of my daughter by getting …
I had a great experience here. I was seen almost immediately (I did the online check-in/registration). The staff was very courteous and friendly. I was seen by Chaim Sigler. I had never been to an urgent care before this and I was …
The waiting time was forever! My daughter was seeing a doctor because she wasn’t feeling well. She has dry cough and headache. During the visit, my daughter was “fine” and no complaining. She has no fever at all. She was negative for …
The office staff and medical staff are wonderful. Check-in was quick and easy. I was worried about my issue but the staff was very knowledgeable and had a solution very quickly. I cannot say enough good things about the staff. Even though the clinic moved farther away, I will gladly drive out of my way for them to help.
This place was beautiful, clean, and efficient. There was no wait and I got in right away. The provider, Rosemary, was super sweet and knowledgeable and gave me some helpful referrals for other complaints I’ve been having. I got treated …
I went in on Saturday because I was having problems hearing and my ear was draining. I was seen immediately and did not have to wait. The staff here is very nice and accommodating. Although they were not able to fix my issue they provided …
My father was visiting from out-of-town when an upper respiratory problem he had got worse. I took him to the Next Level Urgent Care, Memorial Park location. The experience we had at Next Level exceeded all expectations. The entire …
I so wanted to leave 5 stars! The service was fast, the location very close to my home, the doctor and nurse were awesome, the staff sitting at the desk when I walked in? Not so great! He didn’t make eye contact or greet me at all, I …
I would have to say this is the best urgent care in Houston TX. Great service, the staff is very helpful and humble, and their hours are awesome! God knows things happen at any time and 8:30am – 9pm is very good in my book. I’d recommend …
Update* Thank you for responding to my comment shortly after it’s post. While it cannot undo what’s already happened this year, I appreciate your effort in making amends. For that, I am updating the one star to three. …
The absolute best care I’ve received from an urgent care. I have a fractured toe and was so happy to wait at home! Once I got to the office, the staff was speedy in getting my X-rays and were compassionate throughout the entire process. …
The nursing staff were very polite and professional. The nurse practitioner who assisted me was very helpful and able to resolve my problem. However the front desk receptionist was very rude and when she mistakenly sent my prescriptions to …
My family has visited this facility several times, our experience has been excellent. The last visit was last Sunday due to a gastritis crisis of my son Juan T., the technician Carranza and the doctor Dennis attended him, we only have …
At 6:30PM (on MLK holiday) I called to make an appointment to take a covid test and was told there would be a wait as the location I chose was all booked for the night (they close at 9PM). I understood and was gonna wait my turn for the …
I took my daughter here and the entire experience was amazing. We were in and out. I honestly liked the experience here better than taking her to her pediatrician. This place was extremely clean. The staff made you feel like you were at …
Had a medical problem, family member suffered a fractured rib, was sent home from hospital and told to follow up wit the patients PCP. I could not get a follow up response from the patients PCP so I called Next Level Urgent Care. I …
Wonderful care! I was in so much pain in my cervical spine that I went in almost 9pm last Friday, and in spite of the time, I was treated with so much professionalism by Monica Salazar NP & Elliott. Thank you so much! …
Went to get a COVID-19 test here in mid-October with my parents, and the cost of the test was supposed to be covered with insurance through my employer; however, Next Level billed the appointment incorrectly and is still trying to collect …
I waited patiently for my covid test results, when I didn’t get the email with the results as I was instructed I called 3 times and no one answered. I left my phone number on the automated serviced to be called back twice, I finally talked …
I came in for an ankle sprain after a mishap with a ladder. I got in line on the app and I got a text a few minutes later saying they were ready for me. The check in process was quick and easy and the receptionist handled all the folks in …
Awesome Experience on a Saturday morning. Friendly, compassionate staff, quick and efficient and thorough.
Naomi (nurse) and Tyler (PA) took great care of me, asking all the right questions and history. I will come back here everytime my doctors office is closed !!
Some of the phone attendants are extremely rude for no reason. I got charged over 50 dollars and that got refunded without any explanation. Next time, don’t charge someone before verifying details with insurance — opportunity cost and time wastage.
I been here more than once. The male doctor is awesome! But the female Doctor Simitrai.( I think I spelled her name wrong) she is a hateful doctor. Her true self came out all the way that day. She refused me service and I was treated like I …
Absolutely LOVED my experience here! I broke my ankle in a freak accident yesterday afternoon & was immediately treated as I arrived. There’s also a really cool app that they have where you can ‘get in line’ as soon as you’re on your way …
I made an appointment and still was in there for 1 hour and a half, just to get a Covid test and a strep test. The simplest thing.
The doctor did not advise me on what my symptoms could be, I had to tell her …
Came in for a deep finger laceration. The front staff was friendly and quick. The lobby clean and everyone masked. We felt safe, comfortable. Dr Jengy was fantastic. He explained things clearly, calmly and was caring. Great physician and experience overall.
This is gonna seem like a paid shill review, but I walked out of there and specifically asked “you guys were absolutely awesome, is there a survey or something?”. No survey, this is the best I could do. I mean everything went quickly, which …
Great location to come. I was was to Next Level Urgent Care for a DOT and drug screen for pre employment. I called to confirm my appointment – no call holding with great customer service. …
My girlfriend slipped and hit her head and needed stitches, went to Next Level and received excellent care. Tyler the physicians assistant was especially helpful – she administered a concussion test, stitched her up, answered all our …
While I can’t speak on wait times, since I was first in when they opened the door, I’d say it was overall a positive experience. I took one star off due to the young lady receptionist. She was quite unpleasant. The rest of the staff and the …
Service was very slow, even though I had an appointment and used the in line, online system.
The front desk, took care of a person who came in after me. …
The experience today was great at this location. The infusion RN – Crystal was so good, she answered all of my questions and was a sweetheart. I highly recommend Next Level for your urgent medical needs!
I went to AFC for a worker’s comp injury first, huge mistake. Worker’s comp only lets you change providers once so after reviewing all the doctors in the network I landed on Dr. Terence M Chang. Amazing bedside manner, thorough assessment, …
Came in for a Covid test and was told in 1-2 business days would receive an email. After 48 hours (business days), still did not receive an email. Called the office that afternoon, was offered to put my number on a callback list due to high …
I called ahead to make sure they had an x ray tech and could see me. I was able to make an appointment for later in the afternoon. I was in an out in less than an hour. Everyone was great. From the lady on the phone who helped me, to Sandra …
This is by far the best urgent care I have ever been to. I was in and out in no more than 35 minutes and the nurses, receptionist, and doctors were all so nice and personable. I had a rapid covid/flu test done and the nurse performing the …
I had a great experience at this location! Charlene and Andrea were my techs/nurses and they were so sweet and comforting. I came in to receive IV fluids. They made my visit very comfortable and pleasant. Dr Chang was also amazing and he …
This is not the place to go if you have a workplace injury. They barely examined my wrist and thumb. I asked for an MRI and was ignored. Adios! After my second visit! I have now found a hand specialist who actually took the time to examine …
I had a 12:30 appointment today and did not get seen until over two hours later. I understand schedules can get backed up and emergencies happen, but notifying people of the time delay status would be helpful (I had to request time updates …
I have been a registered nurse now for over 20 years. I have work emergency rooms and I see you. I was very impressed with the level and quality of care with this urgent care. The receptionist was very friendly and it took less than 10 …
I went in for a sinus infection. The wait time was short & the nurse practitioner that saw me was very friendly. I was very impressed with this facility.
Yet another great experience at Next Level Urgent Care, the physician Lenee Gordon was very patient and attentive to my needs. I highly recommend this clinic!
I’ve been to this location several times over the last few years. I was misdiagnosed twice (once by an MD and once by nurse practitioner) which led to unnecessary treatment and a PCP follow up. Last time I came the reception staff was …
Took my 98-yr-old mother there at 8pm on a Friday night for an eye infection. All of the staff were SO nice and helpful; receptionists, nurse and nurse practitioner. The nurse practitioner was extremely knowledgeable and communicative. I will definitely go back to this center.
The staff was excellent in answering all my questions, ensuring I was comfortable for the duration. Alyson Jameson, NP, was very professional, friendly and gave me many more resources and references to improve my illness. Vanessa G Zavala …
We visited this location after our son broke his wrist and everyone we came in contact with was kind and compassionate. We were seen by Dr. Chang multiple times for follow-up visits and were pleased with his knowledge and bedside manner. …
Front desk very kind, polite, and helpful and doctor was very kind, informative, and energetic. Great staff and great care had me in and out in no time.
No one really see the reviews for urgent care since is urgent poor service at front desk walked in asked for info and simply asked if they accept our insurance and one of the front desk which would be noticeable start laughing at us this …
They stole $456 from me and now I can not get anyone on the phone after numerous calls and waiting on hold for over an hour, they ask you to text or email which I have don’t and also had no response. I also went by the Next Level I had my …
Exceptional care! Great doctor! In and out in no time. Everyone was so friendly and helpful. Dr. Chang thoroughly explained everything to me. Best urgent care I have been to.
DO NOT TAKE YOUR KIDS HERE. I took my 6.5 year old child here with a fever and sore throat. He saw a nurse practitioner. She prescribed him 10x the normal dose of medication, literally an overdose of medication. 10x!!!! She authorized …
Doctors here are really great.
I feel like many doctors try to treat symptoms but I have been here twice and each time they actually try to CURE ME like doctors are supposed to. much better than hospital treatment and family doctors in my opinion. affordable too
My son had cut his eyebrow today after he fell. We went to next level and saw Dr Chang who was kind and caring and sutured my sons eyebrow like a champ. The entire experience from beginning to end was smooth. Thank you.
Terrible experience at Next Level Tanglewood. I had valid insurance but they said since it was close to closing time I would have to self pay. What a scam they run. Why would you be open until 9:00 but not allow people with insurance to …
They are incapable of sending a prescription to the pharmacy. I’ve had a crying daughter all day and the pharmacy hasn’t received the prescription 8 hours after I was told it was sent. Repeatedly called and told it has been sent. Finally …
The office staff was exceptional. However, the absolute lack of professionalism from Terence Chang MD is definitely something to warn others about. I even asked if there was another doctor to see and he said “no, there’s not”. I would …
I will be honest previously until my last 2 visits I had a perfectly fine experience. The last two times, now that’s a different story. I won’t type a novel but first bad visit the doctor did not give me enough antibiotics until my throat …
From the time I called this location until the time that I left after being seen, I felt cared and well taken care of. The PA and tech who saw me were beyond EXCEPTIONAL. Super fast and professional. It felt like I was literally in and out. I will recommend this urgent care to all! They were all phenomenal.
I was at work and was concerned that I might be ignoring something more serious than basic stomach issues with bad heartburn so I decided to try urgent care to either ease my mind (or confirm my fears). Next Level (Tanglewood location) was …
It was my first time as a patient here, and the entire visit was very smooth. I knew I had an upper respiratory infection going on, with shortness of breath, so I had to get checked up. The receptionist team was friendly, the nursing and …
Next Level truly has next level customer service and I will be back. Everyone in the office is super nice and helpful. Vanessa at the front desk was extremely helpful with the check in process. Andrea was an amazing tech and John provide me …
Since when does the person at the front desk argue with patients and have a bad attitude. I had to file a complaint because it was unacceptable. In case you are unaware, Next level offers a free follow up to its patients within a week of …
(Translated by Google) Bad reception service. But the medical staff is excellent. …
I visited Next Level today with a possible broken toe. The service was excellent!! They were very efficient and I was only there around 20 minutes. The techs checking me in and taking x-rays were Vanessa and Rose. The Provider was Ammie!! I highly recommend Next Level Urgent Care Tanglewood.
Advertised and told me in person Covid test was $99. Now have collection agencies following me for an additional $150. So $250 for a Covid test? Lied to me, just a bunch of crooks and now I have to deal with collection agencies. I would …
Rude staff.
Long wait times
Neat, quick, professional and friendly.
Fast, friendly and thorough.
Nice Clinic the best Clinic
Fantastic service and precessional care.
Donny is funny, great service.
Fast, friendly, very professional!
Unprofessional long wait times
Angie and staff did a great job
Very good and very patient in explaining about the situation.
Replied to your info@ email and no call or email
Took my friend here for stitches and we were in and out in an hr.
Great experience during my first visit to this place!
I was assisted immediately & the staff was very helpful and kind!
Great place to come to be seen, I enjoy the on line check in.
Best customer service experience I’ve had with an urgent care
Staff is very friendly, and the wait extremely short. Definitely recommend this location!
Entire process was quick and to the point with friendly service along for the journey!
Can’t say enough nice things about the staff & facility. Very professional, personable, and kind.
NEXT LEVEL URGENT CARE SUCKS!!!!!
I DAM NEAR DIED @WORK AND ALL THEY DID WAS DRUG TEST ME AND SENT ME BACK TO WORK. A STAFF FULL OF FAKE DOCTORS, GO ELSE WHERE FOR URGENT CARE!
Offensively slow, not patient or customer oriented whatsoever, ridiculously expensive.
Awesome urgent care place! Fabulous staff and very welcoming!
Do not go to this company
Horrible customer service
Do not care …
My experience related to my injury was very good. The staff is very competent and professional.
Very slow service. They used our credit card information later without permission.
Angie was awesome…. She went above and beyond to assist me!
Horrible customer service from staff at the front desk.
Excellent and expedient service.
Next Level had me in and out in no time flat. The level of attention was really nice. I would recommend trying them. Thanks!!!
Misdiagnosed appendicitis with a stomach flu. Gave me nothing to go on but to take a nap and let it go away. Yeah right.
Excellent medical staff, doctors and office. All are very knowledgeable. Would highly recommend.
Making an apt doesn’t make any difference. We were waiting to get tested for over 1.5 hrs
Quick, super friendly, easy walk in or app reservation options- will definetley come back again and reccomend to friends / family.
By far the best experience, went in for a head trauma and as soon as i walked in i was greeted and taken care of. Very friendly and helpful staff
I dislocated my toe at a Rockets game. They had me in and out in under 30 minutes, and I only missed the first quarter of the game.
They had great professionalism and bedside manner. Great service and good place to go for corona testing
Great customer service and staff ! Was seen quick and doctor was great
This place is great! They have helped me with a broken shoulder and sickness and my wife with her broken ankel. You can trust them.
Horrible place. Absolute waste of time. I’m still in here bored in a small room, tsk tsk made a mistake coming here..and no they shouldnt be busy, no cars in the parking lot. Sorry NLUC won’t be coming back here..
Thanks but no Thanks to your horrible service.
This place is great. Check in online or call ahead and they’ll text you when they’re ready for you. No wait time in the office. Reasonable prices.
Heartless people. I applied for them and I HAVE medical assistant experience and they never gave me a chance.
Awesome location, awesome staff, awesome service. I walked in, checked in and was in front of the dr within 15 minutes. Another plus- IN NETWORK WITH MY INSURANCE!!!!!!
Jessica, Anita and Doctor Jeudy were great, helpful and professional in a friendly way. first time visitor and very satified with the service provided
The staff at this location was professional, courteous, and polite, especially the receptionist (Anita). And the PA (Sigler), who was patient and answered all of my questions.
Great experience for me and my kiddo (who has the flu). Everyone was very nice, in and out quickly, good deal all around.
Went there twice , both for strep throat. Took great care of me. Highly recommended!
Great care! Was immediately seen within 15 minutes and was on my way within 30! Dr. Lemmons was great and answered all of my questions!
Quick, easy, professional. Brought my 2 YO in for an arm injury. Worked well with kids getting the X-rays completed. Also gave her a popsicle.
I went in due to what I thought was just a jammed toe but it was actually broken the doctor was very gentle quick and thorough. Everyone is cheerful and nice here
Dr. Chang misdiagnosed my shingles as contact dermatitis, prolonging my agony until I managed to see a dermatologist the next day. It was a shocking error but par for the course at this location. Avoid Chang at all costs.
I was billed twice …! I keep trying to reach someone about my billing issue, nobody answers … I don’t know if I will be able to get my refund one day … (here we talk about more than 100 $ …).
That was the fastest doctor visit I ever had. They handled everything on the iPad, took good care of me, and were extremely courteous.
This clinic is phenomenal. It’s clean, efficient, and they have high-end supplies. The staff is competent and friendly. I highly recommend Next Level!
I will never go back to that place again. I wish i can give them 0 star. The wait to be seen is long and they dont even take care of patient as they should.was prescribed a medication i didnt need at all.
Got in line on the app, was sent a text that said “please arrive to the clinic now, we will have a room available shortly” upon arriving I was told the wait would be over an hour long by a rude receptionist.
Five stars, start to finish. Super easy check in via tablets, very professional and attentive staff. In & out in less than an hour. Glad to have you guys in the neighborhood!
GO TO A 24 HOUR URGENT CARE INSTEAD!!!! I was calling to see their payment options fo out of pocket receptionist hung up on me. I called back and what a shocker they hung up on me again.
I had a very good experience with this clinic. Staffs were so friendly. Dr Jeudy was friendly and nice. He is really a good and caring doctor 👍🏿 …
The best experience ever!!! Always clean rooms and friendly staff. Easy to check in and they work with small insurance companies, including short-term insurance.
This place misdiagnosed a case of appendicitis. Extreme Lower abdominal pain and the “doctor” ruled it a kidney infection. They don’t take people’s health seriously they only want your money.
Do not go here I have been waiting 9 days for Covid results. They told us 3/5 days don’t waste your money I paid 150.00 find a rapid results testing site. No answers from staff they hang up when you try to call. We have been to the office twice looking for answers but they say we can’t do anything about it.
The staff was efficient and very helpful. The doctor was excellent and made me feel cared for. While I hope I don’t need to I would return to this facility for treatment
Extremely friendly, attentive and thorough. Having a parent in the medical field, I am used to asking very specific questions to understand a circumstance or condition. Office staff and doctor answered almost everything I was going to ask without me asking. Go here if you need urgent care.
Horrible covid testing center, billing issues and trying to charge for covid testing when insurance/government covered it. Issues with improperly billing insurance company twice at this location. You can never reach the billing department and when they say the issue is resolved, its never resolved. STAY AWAY!
Excellent staff and providers! Especially Covid research department. Denna was our tech and very professional thorough. Thank you for helping us feel better in our covid moment.
We have been here twice and it was great service, affordable, and the doctors call to check on you. It’s so nice going to an urgent care that is so clean and professional. Great experience.
We brought my sibing for a physical exam. Dr. Alvin Cantero did a thorough assessment and Ms Yousra was great. I will highly recommend this urgent care facility. Very positive experience.
Receptionist with the bad makeup speaks to customers in a very condescending tone. Drove a few blocks down to another 24/7 clinic and had a much better experience.
Aweful. I came in very ill(found out I had flu) and as I came in a man from the back came in and said he would be willing us in a moment. No receptionist, one person in the waiting room. Thirty mins later, the receptionist came in, never …
I went in to this location today & I had an amazing experience!!! Every single staff member was sweet. The doctor and her assistant were amazing!! I felt comfortable and welcomed ❤️❤️❤️
God bless this place & staff ❤️❤️❤️
The doctors saw me very quickly. I saw Dr Courtney and she was amazing! She was very nice and helped me get everything squared away. This place is excellent establishment with excellent doctors.
Checked-in an hour ago. Still not being seen by anyone. First you wait in the lobby, then to somehow make you feel better they guide you to the room- where AGAIN you WAIT for eternity! Other patients who checked-in after myself already are being seen.
Waste of time.
Prime members are supposed to be top priority but they let everyone who came in after me go before me. Won’t be using them ever again. Receptionist has an attitude too.
Charlene took great care of my 7 year old daughter which was nervous about getting COVID tested. Will definitely return if needed.
I normally reserve this place as my go to for anything I need medically. However, today the wait was over an hour (no patients). The staff seemed to be lacking enthusiasm and I feel that I was rushed once I did see the doctor. You can do better next level…
Unless you are white you wont be seen untill all white people even the omes who come in after you have been seen first. Waited over 2 hours never saw the doctor, but i did see everyone else who came after me leaving and the people kept …
Our son has a knack for getting sick on holidays. Next level urgent care @ Memorial Park is staffed with skilled providers and has great hours. They go above and beyond to provide excellent personalized service. Thank you to Chaim Sigler, …
To be honest, a disappointing service was rendered. I felt l wasted my time and money.
I had to go to another medical facility where l impressively got the treatment l needed.
Took my son to get seen for pain in his finger after an injury. Dr. Chang, Rob and Lindsey were so helpful while taking care of my five year old. I am so greatful Dr. Chang was there to help. My son fractured his finger and he knew exactly …
Do Not Go For Covid19 testing
The San Felipe location is horrible. I went in for a Covid19 test after possible exposure. I was told my results would be available within 5-7 days. On day 9 …
Don’t get COVID TESTED HERE they mess up your information.. In my case it was my birthday.. And it prolonged my future Dr appointment visit.. They show NO interest in immediate care to fix things and blame the labs. I paid 150 for my test and they couldn’t even fix my birthday date with the lab
..
I didn’t have a wait time and the staff was great. They really took the time to listen to me, explain what my diagnosis could be and the medicine that I would be taking. I most certainly recommend them and will go back in the future if I need an urgent care.
This place is freaking awesome. No wait time the past two times there. Fast & definitely friendly. From front desk to nurses to doctors they are all sweet. Me not to much lol… in & out in about 30 min or less each time. Way better than …
Tech Ben Neshan and Dr. Tran were very helpful! I was having side effects from a vaccine and they were calm, informative, and professional. Highly recommend!
The day after Christmas. Place was slammed. Kind staff. Good doctor. Way cheaper than the emergency room would have been for a couple of cases of the flu. We feel very blessed that we were able to be seen and diagnosed. Flu is rampant.
It’s no ones fault they get sick. So please tell me why EVERYONE here is so rude. The front desk lady told “I wouldn’t sit down if I were you, I’m taking you back now”. Is there not a nicer way to speak to sick people????? Plus I can hear …
Friendly staff! Wonderful facility! I was surprised when there was no one in the waiting room when I arrived. Then the staff took me back immediately & the doctor saw me. I was in & out in around 30mins. Not sure I would be that lucky every time but it was amazing!
I come here nearly every time for anything health related. My only issue is my average wait time, literally. Is about 90 minutes to two hours. Ridiculous. I’d understand if every now and then but it’s very single time….disheartening.
I have been to this location several times, and always been impressed. Not today. Shortness of breath and not given a chest xray. Requested blood work, and was told they do not normally do that. Insisted, and it was done. NP not very thorough. Waste of time and money.
Shocking Admin Staff. They were unable to process my claim so they just sent me to collections. I tried my best to work with them and United Healthcare. but instead of letting me know it didn’t get processed they sent me to collections
Unfortunately, I did not have a good experience here. I pre-registered online. However upon arrival I waited in the lobby in pain for about 10 minutes without anyone coming to the front. I know it was just a mere 10 minutes but 10 of pain …
My husband saw Abby Edwards for abdominal pain. He repeatedly stated he felt he had appendicitis. She diagnosed him with gastroenteritis and sent him home with nausea medication and medication for stomach pain. When the medication wasn’t …
Don’t go there. It is shame for the Texas health system to carry such medical facilities which does nothing for patients except to offer free transportation to the closing Emergency Centers, 3 times been there with the same result . Signature Care urgent care is the best 👌. …
Hands down, this place is better than LBJ. My husband and I recently visited LBJ and was sent home with a diagnosis of fluid in his knee. After another week of pain, we decided to visit this Urgent Care, where they did a xray, exam, and …
Brought my wife to this clinic due to the fact it had such good reviews, The customer service was pretty good and the wait time wasn’t bad. The problem I had was that she needed some test ran and it took them over 3 weeks to contact my wife …
I just had the most wonderful experience at this location, and wanted to post a review right away because the staff earned it! They were courteous, caring and professional. Shay at the Front Desk, Jodie the Med Tech, and the provider/doctor Chris were outstanding. I highly recommend this facility for any needs you have.
I have been to Next Level Urgent Care-Memorial Park twice now and had a great experience both times. The staff is super friendly and the doctor is top notch. They are so fast, convenient and my family will continue to go there.
I was helped by Dr. Austin Marshall and Lauren Garcia on 7/1/20. Everyone I met and spoke to was kind and helpful. Dr. Marshall was able to diagnose and help me quickly. I will definitely go here for any Urgent Care needs!
The people at the front desk are not following the patient order. I have been here twice in a week. And both times the receptionist have lied on the order people are seen. This time we even made appointments online and showed up to be …
Amazing experience, given I was sick with strep! I was so fatigued with a headache and did I mention starving?! The nurse practitioner Mcdivitt was so caring , he was like a breath of fresh air lol like seriously, he even provided me some snacks. Thank you for helping me recover, you all rock!
Heidi is an excellent NP!! She was very kind, patient and compassionate. I really appreciate her and the office staff. Thank you for all you do. ❤ God bless.
Have been to one of their other clinics and this one was just as nice. Staff was friendly, caring, and knowledgeable. Was immediately taken back to an exam room and seen within minutes of filling out my registration. All in all a great experience.
I was visiting Houston and ended up fracturing my foot. Total bummer, but I’m glad I chose to come here as everyone on staff was not only super professional, but also extremely empathetic, which goes a long way when you’re having a terrible …
Excellent care. Dr. Terence Chang took care of my needs and when he discovered I do not have a primary care doctor he gave me a list of contacts. Very helpful. The staff is nice & knowledgeable. Very well run and organized procedure enabled me to get in & out with no waiting.
I was so nervous about taking a COVID test, and the lady who did my test was SO gentle I couldn’t believe that was it!!! Not to mention she was extremely nice and had the best positive attitude!! I wish I remembered her name so I could always request to see her! The whole staff is fantastic 10/10!!
I went here because it is the closest urgent care to where i work and yes i have insurance. I am pregnant and was having stomach pains. The receptionist never took the time to ask me what was wrong. Only informed me that they would not take …
This place is great. Just went there for the third time to get a tetanus shot. I called before to make sure they had one. When I showed up they couldn’t find it so they gave me a shot that cost double (because it was a tetanus vaccine …
No stars for this facility! Horrible customer care. Very displeased with service. I entered the facility and no other patients around as however afterward a gentlemen and his wife came in. I was processed and sent back to a room. I sat and …
Thank you to the P.A.Tyler and Charlene for making my experience enjoyable, even though I had to give blood, which Charlene did an amazing job. Everyone I came in contact with were very professional and very nice. The facility was clean and very inviting.
I visited NextLevel Memorial Park over the weekend after a LONG night with nausea and had a wonderful experience. The staff immediately placed me in a room and took my vitals. Dr. Terence Chang was my physician – he has an exceptional …
I have had the great fortune of being misfortunate enough to visit this place twice in the last two months. Their service far exceeded my expectations. The wait times were reasonable, there was a timely follow-up to a procedure in which I …
Second time coming here. The first experience was decent but this one, not so good. Waited over an hour to be seen by the P.A., despite having checked in online prior to arriving. X-rays were taken and then I waited and waited. When the …
Came in for testing staff very professional. The facility are clean. Everything explained perfectly. Shout out to Angie for taking excellent care of me. Would recommend anyone to stop in and get your medical needs taken care of.
I went in for a sprained back muscle I was seen and attended to promptly. My issues were addressed in an efficient way all the way from check inout . The PA was very informative and helpful in her treatment plan for me and I could not have …
Normally, I don’t write reviews, even after great experiences. However, this time, I must share! I came in hoping to address some rather uncomfortable medication side effects. Medications I took for a bigger health issue I’ve been dealing …
I was very impressed with how quickly I was seen. I was bitten by a dog on my leg. They cleaned the wound and gave me a prescription for antibiotics. The tech was Melyssa L. and her nurse practitioners were
L. Castro and L.Gordon. Just Super!!!
I had a great experience with this location. I cut my ear pretty bad and they were able to clean it up and put stitches in all within an hour of walking in the door. They had me come back 3 times, at no extra charge, over the course of the next week to ensure it was healing properly. They were friendly and professional.
After having a bad experience at another care facility I came here. They properly diagnosed me and had me feeling better in a couple days. They even called to check up on me and recommended me to a primary care physician. Very please with the staff.
I went to Next Level’s Memorial Park location to get checked out for what I believed to be a flu or something similar. They quickly admitted me and in a short period I was being examined by one of their staff. Come to find out, I had a …
The front clerk Ariel was amazingly nice and helpful. I went to the Katy location and was treated very poorly with unprofessional service. The Tanglewood location nurses and provider were extremely thorough and professional. I Highly recommend this location!
Really nice and professional health care providers! If I could I would make Lenee my primary physician. Charlene was my tech and she was amazing. Thank you for working through the pandemic.
The staff and Lenee Gordon FNP was very professional , caring and thorough. Ms. Gordon was very pleasant and understanding. It was a pleasant visit.I could only wish all my Dr. Visits were as pleasant. Also all colvid- 19 rules were in place.it made me feel very comfortable.
Went for a Covid test looking and feeling a hot mess!!! Was 5 minutes late and had a difficult time providing my information. Everyone was so patient. Kelsey even told me the process before starting. …
Being right next door to me I’ve visited next level urgent care about 4-5 times in the last 2 years. Most of my visits were handled by Dr. Terrence Chang. I’ve a sensitive ear that often gets infected. 2 times I’ve gone in with mild …
I am really happy with my experience here. I’ve had very few positive experiences with urgent care but Next Level went above and beyond to make me feel comfortable and heard. I even received a follow up call. Very happy with Petra & Dr. Asu!
I checked it at 12pm and I didn’t get my vitals checked until 12:45pm. I waited to be seen for another 15-20 minutes. I was in the clinic for 2 hours for a sore throat. I didn’t even get a doctor as she was out to lunch, or so I believe. I …
Good doctor.
The receptionist refused to remove her headphones and got all our information …
My encounter was really great, from the staff members (Vanessa Z and Bonyad) to the Doctors (Dr Chang MD). I had a slip fall injury at work, I didn’t have my insurance but the were really patient and helpful figuring out my worker compensation. Overall I was really pampered.
People at front are rude as hell… don’t like spreading negativity, but they are straight up being mean as hell to very nice people.
Being a new Houston resident and not having a PCP as of yet, when it became apparent that I needed to see a doctor, I let the great reviews of Next Level Urgent Care lure me in…I was not disappointed! I was in and out in 20-30 minutes; …
Next Level continues to rank superior among their competitors in Houston. Every time I’ve needed their services, they are welcoming, professional, respectful of my time, and always willing to go above and beyond. Dr. Heidi and Ellen are …
A quick tip for first timers if planning to go on a certain day call ahead of time to save your spot or make an appointment so you won’t have to wait that long. Other than that I was taken care of good at this urgent care. The doctor that …
The staff at Next Level Urgent Care was extremely inviting and nice when I walked in the clinic. I was quickly taken into the observation room, and was amazed by the examination chair. The exam chair was the most comfortable one I have ever …
I had a great experience at Next Level Urgent Care – Memorial Park. I went in with an ear infection and was seen and treated in under 30 minutes. Felicia handled my intake and she was extremely professional and thorough. I would highly recommend this facility to anyone how values their time and needs high quality medical care.
I had a great experience with them. All staff were caring and professional. Vivian Nguyen is a wonderful nurse practitioner . I felt cared and respected. Thank you!
Next Level Urgent Care showed me one of the best urgent care experiences I have ever had! The sign in process was easy, the staff was friendly and professional, I got the help I needed, and was in and out in less than 45 minutes! I will definitely be using this location as my go-to urgent care!
I don’t trust their Covid-19 test results. I say this after getting tested there several times, and based on feedback from Co-workers who also tested there. It’s as if the results are determined based on your symptoms, age. etc. rather than …
In a world of poor bedside manner and generally poor standard of care this place was a shining star! When you walk in the place is super clean and the staff are very friendly and actually listen and seem to care about helping you. Got put …
Great service!!! Inside is very clean and bright, staff were extremely friendly and helpful. Jessica and nurse Carr were very knowledgeable and friendly, and easy to talk to. Definitely will be coming back for my future urgent care needs.
Staff was very friendly and efficient. Cost is between $150-$200. The doctor who saw me called me 2 days later to find out my progress. After my 10 days of antibiotics was done, my condition had not yet healed. I called to ask about …
Great experience! The nurse was really nice and the doctor was great with our 3 year old. They were thorough and spend plenty of time with us. We will definitely be coming back if we ever need urgent care again.
The most amazing care I have received in this city! Lenee’ Gordon, the nurse practitioner I saw, quickly diagnosed me (after being to another urgent care yesterday) and arranged for surgery tonight, as Saturday night, by a Hand …
I was there for maybe 45 minutes before a nurse came to see me, which I don’t think it actually too bad considering there were at least 3-4 patients before me. They were very apologetic and not only waived my co-pay but they also gave me a …
I had an excellent experience at this urgent care facility. The staff treated me compassionately and the doctor was able to quickly diagnose the cause of the back pain and provide a healthy, comprehensive treatment. Everyone was very professional and knowledgeable. The tech, Ben, was particularly kind.
Entire staff was very professional and kind! I was part of a research study and the entire research team took the best care of me. The study required multiple swabs and needle sticks, and they were all done with great care. 10/10
Special thanks to Charlene and Dr Chang for their professionalism, knowledge & courtesy while treating my wife for Covid, and directing me on a path to stay covid-free. They treated us like family, and had a genuine interest in our good …
I brought my son here after he broke his wrist in Colorado skiing and the service was absolutely amazing- we were able to see a great physician with sports medicine expertise who got my son evaluated, x-rayed and put in a cast in less than …
Urgent care that is not so urgent to see patients. I checked in at 11:17 am and wasn’t called to the back until 12:42 where I was asked to wait even more. I’m not really sure of what the check-in process entails but the wait is what you …
TL;DR: Happy we visited here. Got diagnosed fast (once it was our turn) and got a follow up call 2 days later making sure we are feeling better …
I went to get my covid test here 9 days ago. I was told that I would receive my results in 3-5 days. After not receiving a phone call or email after 5 days I called multiple times to only be hung up on. I had to drive up to the clinic to …
The experience was ok except for the lady at the reception who had an attitude for no reason. Not going back for sure.
So a huge thanks to the all the staff on tanglewood that was working on 3/4/21. Thanks to Anita that checked in my daughter she made our check in process very easy and helpful. Also thanks to Lauren for taking care of my daughter by getting …
I had a great experience here. I was seen almost immediately (I did the online check-in/registration). The staff was very courteous and friendly. I was seen by Chaim Sigler. I had never been to an urgent care before this and I was …
The waiting time was forever! My daughter was seeing a doctor because she wasn’t feeling well. She has dry cough and headache. During the visit, my daughter was “fine” and no complaining. She has no fever at all. She was negative for …
The office staff and medical staff are wonderful. Check-in was quick and easy. I was worried about my issue but the staff was very knowledgeable and had a solution very quickly. I cannot say enough good things about the staff. Even though the clinic moved farther away, I will gladly drive out of my way for them to help.
This place was beautiful, clean, and efficient. There was no wait and I got in right away. The provider, Rosemary, was super sweet and knowledgeable and gave me some helpful referrals for other complaints I’ve been having. I got treated …
I went in on Saturday because I was having problems hearing and my ear was draining. I was seen immediately and did not have to wait. The staff here is very nice and accommodating. Although they were not able to fix my issue they provided …
My father was visiting from out-of-town when an upper respiratory problem he had got worse. I took him to the Next Level Urgent Care, Memorial Park location. The experience we had at Next Level exceeded all expectations. The entire …
I so wanted to leave 5 stars! The service was fast, the location very close to my home, the doctor and nurse were awesome, the staff sitting at the desk when I walked in? Not so great! He didn’t make eye contact or greet me at all, I …
I would have to say this is the best urgent care in Houston TX. Great service, the staff is very helpful and humble, and their hours are awesome! God knows things happen at any time and 8:30am – 9pm is very good in my book. I’d recommend …
Update* Thank you for responding to my comment shortly after it’s post. While it cannot undo what’s already happened this year, I appreciate your effort in making amends. For that, I am updating the one star to three. …
The absolute best care I’ve received from an urgent care. I have a fractured toe and was so happy to wait at home! Once I got to the office, the staff was speedy in getting my X-rays and were compassionate throughout the entire process. …
The nursing staff were very polite and professional. The nurse practitioner who assisted me was very helpful and able to resolve my problem. However the front desk receptionist was very rude and when she mistakenly sent my prescriptions to …
My family has visited this facility several times, our experience has been excellent. The last visit was last Sunday due to a gastritis crisis of my son Juan T., the technician Carranza and the doctor Dennis attended him, we only have …
At 6:30PM (on MLK holiday) I called to make an appointment to take a covid test and was told there would be a wait as the location I chose was all booked for the night (they close at 9PM). I understood and was gonna wait my turn for the …
I took my daughter here and the entire experience was amazing. We were in and out. I honestly liked the experience here better than taking her to her pediatrician. This place was extremely clean. The staff made you feel like you were at …
Had a medical problem, family member suffered a fractured rib, was sent home from hospital and told to follow up wit the patients PCP. I could not get a follow up response from the patients PCP so I called Next Level Urgent Care. I …
Wonderful care! I was in so much pain in my cervical spine that I went in almost 9pm last Friday, and in spite of the time, I was treated with so much professionalism by Monica Salazar NP & Elliott. Thank you so much! …
Went to get a COVID-19 test here in mid-October with my parents, and the cost of the test was supposed to be covered with insurance through my employer; however, Next Level billed the appointment incorrectly and is still trying to collect …
*Update My last review was a year ago- see below.
11/1/2020- I called two days before to make an appointment for covid testing. It …
I waited patiently for my covid test results, when I didn’t get the email with the results as I was instructed I called 3 times and no one answered. I left my phone number on the automated serviced to be called back twice, I finally talked …
I came in for an ankle sprain after a mishap with a ladder. I got in line on the app and I got a text a few minutes later saying they were ready for me. The check in process was quick and easy and the receptionist handled all the folks in …
Awesome Experience on a Saturday morning. Friendly, compassionate staff, quick and efficient and thorough.
Naomi (nurse) and Tyler (PA) took great care of me, asking all the right questions and history. I will come back here everytime my doctors office is closed !!
Some of the phone attendants are extremely rude for no reason. I got charged over 50 dollars and that got refunded without any explanation. Next time, don’t charge someone before verifying details with insurance — opportunity cost and time wastage.
I been here more than once. The male doctor is awesome! But the female Doctor Simitrai.( I think I spelled her name wrong) she is a hateful doctor. Her true self came out all the way that day. She refused me service and I was treated like I …
Absolutely LOVED my experience here! I broke my ankle in a freak accident yesterday afternoon & was immediately treated as I arrived. There’s also a really cool app that they have where you can ‘get in line’ as soon as you’re on your way …
The staff is super nice as well as the doctors.They are caring and courteous.They put my wife totally at ease.
I made an appointment and still was in there for 1 hour and a half, just to get a Covid test and a strep test. The simplest thing.
The doctor did not advise me on what my symptoms could be, I had to tell her …
Came in for a deep finger laceration. The front staff was friendly and quick. The lobby clean and everyone masked. We felt safe, comfortable. Dr Jengy was fantastic. He explained things clearly, calmly and was caring. Great physician and experience overall.
This is gonna seem like a paid shill review, but I walked out of there and specifically asked “you guys were absolutely awesome, is there a survey or something?”. No survey, this is the best I could do. I mean everything went quickly, which …
Great location to come. I was was to Next Level Urgent Care for a DOT and drug screen for pre employment. I called to confirm my appointment – no call holding with great customer service. …
My girlfriend slipped and hit her head and needed stitches, went to Next Level and received excellent care. Tyler the physicians assistant was especially helpful – she administered a concussion test, stitched her up, answered all our …
While I can’t speak on wait times, since I was first in when they opened the door, I’d say it was overall a positive experience. I took one star off due to the young lady receptionist. She was quite unpleasant. The rest of the staff and the …
Service was very slow, even though I had an appointment and used the in line, online system.
The front desk, took care of a person who came in after me. …
The experience today was great at this location. The infusion RN – Crystal was so good, she answered all of my questions and was a sweetheart. I highly recommend Next Level for your urgent medical needs!
I went to AFC for a worker’s comp injury first, huge mistake. Worker’s comp only lets you change providers once so after reviewing all the doctors in the network I landed on Dr. Terence M Chang. Amazing bedside manner, thorough assessment, …
Came in for a Covid test and was told in 1-2 business days would receive an email. After 48 hours (business days), still did not receive an email. Called the office that afternoon, was offered to put my number on a callback list due to high …
I called ahead to make sure they had an x ray tech and could see me. I was able to make an appointment for later in the afternoon. I was in an out in less than an hour. Everyone was great. From the lady on the phone who helped me, to Sandra …
This is by far the best urgent care I have ever been to. I was in and out in no more than 35 minutes and the nurses, receptionist, and doctors were all so nice and personable. I had a rapid covid/flu test done and the nurse performing the …
I had a great experience at this location! Charlene and Andrea were my techs/nurses and they were so sweet and comforting. I came in to receive IV fluids. They made my visit very comfortable and pleasant. Dr Chang was also amazing and he …
This is not the place to go if you have a workplace injury. They barely examined my wrist and thumb. I asked for an MRI and was ignored. Adios! After my second visit! I have now found a hand specialist who actually took the time to examine …
I had a 12:30 appointment today and did not get seen until over two hours later. I understand schedules can get backed up and emergencies happen, but notifying people of the time delay status would be helpful (I had to request time updates …
Front staff and nurse/techs were kind and attentive.
The PA (Yakima Brown) was quite rude and abrupt. When asked a question, if I …
I have been a registered nurse now for over 20 years. I have work emergency rooms and I see you. I was very impressed with the level and quality of care with this urgent care. The receptionist was very friendly and it took less than 10 …
This was my 3rd time coming to this location as I was so satisfied with the service up on till today. …
I went in for a sinus infection. The wait time was short & the nurse practitioner that saw me was very friendly. I was very impressed with this facility.
Yet another great experience at Next Level Urgent Care, the physician Lenee Gordon was very patient and attentive to my needs. I highly recommend this clinic!
I always have a great patient experience at this location. The staff, techs and providers I see are top notch!
I’ve been to this location several times over the last few years. I was misdiagnosed twice (once by an MD and once by nurse practitioner) which led to unnecessary treatment and a PCP follow up. Last time I came the reception staff was …
Took my 98-yr-old mother there at 8pm on a Friday night for an eye infection. All of the staff were SO nice and helpful; receptionists, nurse and nurse practitioner. The nurse practitioner was extremely knowledgeable and communicative. I will definitely go back to this center.
The staff was excellent in answering all my questions, ensuring I was comfortable for the duration. Alyson Jameson, NP, was very professional, friendly and gave me many more resources and references to improve my illness. Vanessa G Zavala …
We visited this location after our son broke his wrist and everyone we came in contact with was kind and compassionate. We were seen by Dr. Chang multiple times for follow-up visits and were pleased with his knowledge and bedside manner. …
Front desk very kind, polite, and helpful and doctor was very kind, informative, and energetic. Great staff and great care had me in and out in no time.
No one really see the reviews for urgent care since is urgent poor service at front desk walked in asked for info and simply asked if they accept our insurance and one of the front desk which would be noticeable start laughing at us this …
Was seen at Neumed Urgent Care and had the hands down best experience. In and out quick and super friendly knowledgeable staff. Strong work guys!!!
They stole $456 from me and now I can not get anyone on the phone after numerous calls and waiting on hold for over an hour, they ask you to text or email which I have don’t and also had no response. I also went by the Next Level I had my …
Exceptional care! Great doctor! In and out in no time. Everyone was so friendly and helpful. Dr. Chang thoroughly explained everything to me. Best urgent care I have been to.
DO NOT TAKE YOUR KIDS HERE. I took my 6.5 year old child here with a fever and sore throat. He saw a nurse practitioner. She prescribed him 10x the normal dose of medication, literally an overdose of medication. 10x!!!! She authorized …
Doctors here are really great.
I feel like many doctors try to treat symptoms but I have been here twice and each time they actually try to CURE ME like doctors are supposed to. much better than hospital treatment and family doctors in my opinion. affordable too
My son had cut his eyebrow today after he fell. We went to next level and saw Dr Chang who was kind and caring and sutured my sons eyebrow like a champ. The entire experience from beginning to end was smooth. Thank you.
Terrible experience at Next Level Tanglewood. I had valid insurance but they said since it was close to closing time I would have to self pay. What a scam they run. Why would you be open until 9:00 but not allow people with insurance to …
They are incapable of sending a prescription to the pharmacy. I’ve had a crying daughter all day and the pharmacy hasn’t received the prescription 8 hours after I was told it was sent. Repeatedly called and told it has been sent. Finally …
The office staff was exceptional. However, the absolute lack of professionalism from Terence Chang MD is definitely something to warn others about. I even asked if there was another doctor to see and he said “no, there’s not”. I would …
I will be honest previously until my last 2 visits I had a perfectly fine experience. The last two times, now that’s a different story. I won’t type a novel but first bad visit the doctor did not give me enough antibiotics until my throat …
From the time I called this location until the time that I left after being seen, I felt cared and well taken care of. The PA and tech who saw me were beyond EXCEPTIONAL. Super fast and professional. It felt like I was literally in and out. I will recommend this urgent care to all! They were all phenomenal.
I was at work and was concerned that I might be ignoring something more serious than basic stomach issues with bad heartburn so I decided to try urgent care to either ease my mind (or confirm my fears). Next Level (Tanglewood location) was …
It was my first time as a patient here, and the entire visit was very smooth. I knew I had an upper respiratory infection going on, with shortness of breath, so I had to get checked up. The receptionist team was friendly, the nursing and …
Next Level truly has next level customer service and I will be back. Everyone in the office is super nice and helpful. Vanessa at the front desk was extremely helpful with the check in process. Andrea was an amazing tech and John provide me …
Since when does the person at the front desk argue with patients and have a bad attitude. I had to file a complaint because it was unacceptable. In case you are unaware, Next level offers a free follow up to its patients within a week of …