If you heat your home with propane or oil, you can’t do better than Rural Fuels. Find out why thousands of Southwest Connecticut customers feel more comfort with us.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
7176 Main St, Trumbull, CT 06611
customer service? Check!
Unprofessional…time and time again.
very good by everybody there thanks john fino
Dennis D. was very polite and efficient!
Excellent service interaction with Dennis today.
Excellent service! Very helpful and understanding. On time and no excuses!!
Dennis was fantastic. Very Helpful, knowledgeable and kind.
Renee was terrific! And the whole group did very well.
So I’m dealing with this company for a year now no complaints great customer service!
Dennis was extremely helpful, great personality and a pleasure to interact with
I had a horrible experience with rural gas co they had rushed me off the phone when I was just calling to get a estimate on a large tank. I would not call them again!!!!!!!!!!!!!!!!!!!!! Plus when I had finally gotten then estimate the price was way to high!
Great service. I ran out of gas on the weekend and they made sure to get me a delivery. Thank you so much!
Professional and courtesy. From the time of inquiry to final installation, the team did a great job.
Nick R. was very friendly and cooperative when we found our tanks were empty on a Sunday. Thanks Nick R.
Roger was very professional and quite informative and helpful. His installation was neat and clean.
Easy to work with over the phone, quick estimate and install, would recommend them to anyone in the New Haven area
I appreciate Rural addressing some problems we had with our account. Shows they care about their customers.
Our experience with this company has always been top rate. Quite simply, they care about doing the job right the first time.
installation crew did a clean an efficient job.
Delivery and service expensive. Made a mistake of having my credit card on file which they can charge at their disposal. Be aware of this company.
They act like they don’t want to be bothered and have difficulty handling basic request. I ended up going to Pioneer and could not be happier.
I had a gas insert installed in our fireplace. Dennis and Nick were friendly, courteous and did a great job.
OVERPRICED, $1.30 per gallon more than every other provider. VERY POOR customer service, every encounter with their customer service people is worse than the last time. Do yourself a favor and shop around.
The Rural Gas Company is great and Dennis was very helpful in making sure our propane fireplaces were functional and safe.
Satisfying experience. Dennis was friendly and very informative answering all of our questions. Job was done in a short amount of time. Clean job.
Hooked up my pool heater in 20 minutes…expert!!!
Dennis is very knowledgeable, problem solved my challenging installation, got it all done in one day, and was a good guy to have around.
Service is prompt, efficient and there is always someone respectful to discuss the problem
Great service, showed up on time and took care of the request
Thank you
Positive experience, Bruce is very responsive. Everything installed quickly and correctly and the process was well explained.
This place sucks ass. Typical over burdened company trying to maintain in the pricey area known as Fairfield County. They tell you one thing and do another. Their price per gallon is much higher than most. I hope this company goes down in a fiery crash
We just had a propane stove installed by Randy and John. Excellent job!! Very thorough, careful and professional. They treated my property like it was their’s.
thank you
Debbie needs some customer service classes. Rather than finding a way to smooth over the lack of communication on the part of the company, she used it to make me, the customer, feel small. Bravo Debbie- you know you reap what you sow right?
Excellent service always come when needed. Very knowledgeable would highly recommend
I was with Rural Gas since 1998. I have seen this with many businesses…because of the anti-business climate in CT they develop cash flow problems and take it out on their customers. All of a sudden Rural Gas developed a collections …
The service was excellent. Your sales staff and the service technician did a great job. Your phone staff were very business like and polite. I would recommend Rural Gas to every one I see. Thanks Harold Curtis
I cannot believe that people like this are in business. Due to legal matters cannot discuss the problem but if for some reason you nust use Rural, Be careful giving them credit card and watch your bill very carefully..I just cannot believe …
From the phone call to the company in the morning to the gentleman, Roger that came to handle our issues we had wonderful service. Roger could not have been friendlier or more efficient. He answered every question I had and the issue was resolved in no time. Definitely satisfied with the service. 🙂
Rural has the audacity to charge a long time customer a $25 fee for a propane tank reading. The reading is nothing more than someone from Rural looking at a picture of the tank gauge that I took and emailed to them and emailing a quick …
Roger G. showed up with our new 1000 gallon tank on his truck, friendly and cheerful. He proceeded to gracefully lift and direct that giant tank into its spot in our property like it was choeographed. Well done and pleasant! 👍🏽 …
Dennis did a wonderful job, not just regarding the new 500 gal Propane Tank. He also resolved issues inside the house relighting the Pilot Flame on our two fireplaces. …
I’ve been using Rural fuels for my construction business for several years. Bruce is always very responsive and a pleasure doing business with. Looking forward to many more years
Bruce was outstanding to work with. He responded immediately to texts/ phone calls, checked in frequently and all work was completed promptly. Really great costumer service! Thank you!!
The best Response time I have ever experienced with emergency service call. Super professional and friendly staff!
Bruce was very helpful and a great communicator. The workmen who brought in the tanks were professional, quick, and informative. I look forward to working with this company for a long time.
Dennis D has worked at our house in the past and was happy to see him arrive to perform the underground gas tank test. As always, Dennis explained what he was doing and why. He answered all of my questions and explained the testing he was …
When we moved in to a new house, the propane tank was empty, so we ordered from rural fuels, as they had been serving previous owners. They charged us leak test because the tank was empty. No other company charges new customers a leak test, …
This company has been great so far. My previous gas company was terrible, incorrectly billing me, posting ridiculously high prices, and not refilling in a timely manner that left me without heat in the dead of winter twice this past season. …
Rural Gas offers amazing customer service. On more than one occasion they have been able to work us into their very busy schedule at the last minute. Techs are on-time, efficient and real problem solvers!
Always come in time. Very responsive during emergencies when we are on generator power and need our LP topped off. They always close the gate when they leave which is important to a dog owner. Just great service.
I moved into my home almost 3 years ago and have propane just for cooking. I never had to fill the tank in this amount of time. We ran out of propane and my wife could not cook my son dinner. I contacted Rural Gas and spoke with Dawn. Dawn …
Great company that is always responsive. Dennis came to our house today as we had no heat. Dennis identified the issue quickly and resolved. He was very helpful but also helped educate me as well on the problem and other areas to pay …
I have a elderly neighbor who has been a loyal customer of Rural Gas for approximately 15 years. She has sold her home and will be moving out of state. I called Rural Gas last week to cancel service and have the sellers two propane tanks …
We had a potential gas leak so after one call to the company, our service technician, Dennis, responded and quickly located the problem and repaired it. He was friendly and professional and his prompt handling of the issue has bolstered my confidence in Rural Fuels.
Dennis came on a Sunday to fill up our tank which had run out. He was pleasant and genial about coming to work on a Sunday. He filled our tank and performed a safety test, discovering a gas leak in our home at the furnace. He was …
Recent installation of new water heater and a 50 gallon tank went smooth as glass! Couldn’t have been better. That has been my experience with Rural for the many years that I have been a customer. The guys didn’t even complain about the …
I recently had my grill tied in directly to my gas line which took a few hours and drilling through brick. Dennis, my technician was early for the job, extremely polite and conscientious and was meticulous in ensuring it was done right the …
Bruce and Nick were fantastic to work with. Bruce was patient and helped me with all of my questions about switching propane providers. Nick was diligent and fixed some leaks that the old company had ignored! …
I called Rural Gas for estimates on propane delivery and some minor service to hook up a new grill. Their prices were the most competitive in the area I searched and they responded very quickly. …
During the AUG 2020 electrical outage due to the tropical storm, Rural Fuel delivered propane to delivery to my home, 28 hours after my initial call. This was during a timeframe when everyone with a generator was probably calling for …
Dennis has serviced our tank less water heaters, gas fireplace insert and underground propane installation for years. He is always courteous, efficient and willing to explain what needs to be done. Our plumber remarked what a good job …
We have been Rural Gas customers for the past 2 years and have been extremely satisfied with their service. Most recently, we installed a fireplace insert to help offset our high oil bills. From the purchase of the unit through the …
Service technician Dennis D. of Rural Gas Company did an outstanding job for us this weekend. Arrived very timely, extremely professional and very capable. He addressed all of our issues and was incredibly knowledgeable.
Started using this company after we moved into our new house about a year ago. So far really impressed with everything. Their staff is super friendly and they are always willing to send someone out pretty quickly if there’s an issue. I’ve …
It has been an absolutely wonderful experience becoming a new Rural Fuels propane customer! Bruce in sales was super helpful and informative. He was very quick to respond to phone calls and even provided his cell phone number for even …
Great service, clear estimate, install etc. They installed a Propane tank and gas line in a house I was renovating. They were the last people who did work at the house. They were fast efficient, friendly, cleaned up, and very professional. …
Dennis did an outstanding job hooking up the gas lines to my generator. Arrived on time, answered all my questions and did beautiful work. Bruce was great as well through the entire process answering my questions, getting the town inspection coordinated. I’m an extremely happy customer.
I’m a new homeowner in a house with a propane system serviced by The Rural Gas Company. A quick call to their main number was all it took to get an account set up, a delivery made and a safety inspection completed. Simple. …
I wasn’t going to write a review, but I gave this company a second chance and then had too. Initially, I reached out to get a proposal on a new 120 gal propane tank for my back up generator. I was given the cost and then after given a …
We have been a Rural Gas customer for decades and have never received less than excellent service. Dennis did an excellent job of reconditioning and repairing our propane fireplace. Very competent and personable, did not leave until everything was clean and in ideal shape.
We made the switch to Rural from another company that continued to drop the ball. We depend on propane for heat and cooking, running out of fuel was unacceptable. Bruce recommended increasing the # of tanks which was a great idea. Rural had a competitive price and showed up when they said they would.
Spoke with Bruce and Pat in the office. They were very helpful, by quoting a great price and getting the contract to me quickly. In less then a week, Dennis and Nick were here to install tank and get me started. Once set up, they came …
My husband and I bought our house(that I grew up in)from my father over 20 years ago. My dad had Rural Gas(back then), and I am so glad we continued with them. We’re on auto-fill and it is very convenient, no remembering to check if tank is …
Dennis is an outstanding Service Tech. He came out to check on our tank after hours when we were having a bit of a propane tank regulator issue. He was pleasant, funny, efficient, and good with our dog, who really wanted to be in on the …
We have been using Rural Fuels for a few years now. They professionally and promptly attend to our service needs. I highly recommend them.
I have been a customer of Rural Gas for at least 30 years and I must say they have always answered any concerns I have had. I recently requested a new tank and it was promptly installed.
I have used rural fuels for my oil delivery for almost 5 years. I also just recently had them replace a 4 ton AC unit. The guys were all super courteous, clean, and quiet while they worked. They were also super quick and efficient. I could not recommend Rural more.
The technician assigned to my scheduled service call was unable to make the appointment due to an emergency call. I spoke with Heather from service the next day and she got a tech out the next day and took care of my problem. Thanks Heather and Rural Fuels!
Homeowners BEWARE!!! If I could select a zero star I would. These guys showed up at our house yesterday unannounced, unsolicited and at a time frame that would ensure we were not home to interact with them. They attempted to fill our …
Moved to CT. 3 years ago and wanted to add propane to my home due to Eversource’s outrageous prices. Yes, it was a big investment, with a new 500 gallon underground tank and new lines run in the house. …
We hired them to install gas at our house. We had to wait 3 weeks to get the tank installed. They over charged us $600 to move the tank from the back of the house to the left. Lack of professionalism, bad customer services, and bad …
I can’t say enough about Rural Fuels’ professionalism and excellent customer service! When gathering quotes for the installation of new propane tanks and heating system for our pool, our sales rep Bruce followed up quickly, provided …
Rural Fuel is a great company. Great customer service. I was In such a bind and they worked with me to get me back on track. And I just want to tell them thank you.. kudos..
After moving into my new rental I had a lot of questions about getting up and running with Propane. I spoke to the staff multiple times, and each time they answered al my questions and went above and beyond with support. They even called back to to check on me to ensure I was all set up and taken care of.
Propane customer for 3 years. Ive always received timely service and quick responses. Customer service is always good. My sales rep bruce is always courteous and i never feel like im being upsold. I would definitely recommend rural for propane.
At a time when everybody is still using the Covid excuse for not properly servicing customers, I called Rural to ask for a repair man for my pool heater. They were courteous, as always, and had a repair man out here the very next day. Their customer service is amazing!
Rural Fuels arrived on-site as scheduled. The crew preformed the necessary regulator relocation quickly and performed gas leak tests. The backup Generac generator was activated to verify proper operation. The entire job was performed in …
Rural Fuels has the best people in the business. Their expertise is unquestionable and at the highest level… and they are very nice and kind people to boot! Our experiences with Rene, Dawn, Mark, Bobby, Daniel and Drew has been a true pleasure. We would highly recommend this excellent company.
Mark and Joe installed our lines today! Great job very professional and so very cordial. It was such a pleasure having Rual Fuels guys on our property helping us . Rene was also instrumental getting the project designed and completed! …
I needed my boiler fixed and at this time it was very difficult to find anybody to even answer my phone calls, so my only resort was Rural as I do have an account with them. Their diagnosticians are not very good, they charged me for …