COVID-19 testing available. Virtual Visits available. Walk in urgent care center open 365 days per year. Insurances accepted. No appointment needed.
| Friday | 8AM to 8PM |
| Saturday | 9AM to 5PM |
| Sunday | 9AM to 5PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
31 Old Route 7, Brookfield, CT 06804
I had one of yhe best experiences I’ve ever had at an Urgent Care Center here at this Brookfield location.
The receptionist was prompt and curious and the staff couldn’t have made me feel …
Had several nose bleeds through out the day. Looked online and saw there was only a 15 minute wait. Being right around the corner I reserved an appointment. Checked in upon arrival, filled out the paperwork, got checked out by the nurse and …
I have to share the great experience I had at this Urgent Care. Very polite and knowledgable staff. The wait was not so bad considering it is an urgent care facility. Very clean exam rooms and the PA Stephen was very informative and helpful.
Excellent service. Nurses and PA excellent took time to talk to me explain my options consulted me on what they thought was important looked at my blood gave me what is recommended and what to do next. Thank you
Clean, efficient facility. Friendly staff. I was there when it was not busy and my wait was accordingly short. They have a tele-health system in place to handle routine, non-urgent issues (such as rashes, UTIs, etc) when busy where a doctor …
I had a major problem tried to call but the phone was down. I showed up in person the next day. My drug dealer or whatever you call her was not working so I said I will wait for the appointment. I never took the time because they always …
Staff and doctors are always nice and the hours are great. The only reason for the 3 star rating is because we used the E-check in service online and still waited the same amount of time as a walk in…over an hour! Was pretty disappointed as they advertised it as a way to save time…not so!
Quick to get a test when other places had 2-3 hr wait. Very nice and informative staff. Would recommend here for Urgent Care needs.
I didn’t have an appointment yet was seen with in 30 minutes. The staff was professional and accommodating, answered my questions and took a genuine interest in me. I highly recommend the Brookfield PhysicianOne Urgent Care!
I arrived with 4 clients ahead of me, so it took an hour for me to be put in a room. After explaining to the nurse that I had a skin rash. She left and I heard her talking to the dr outside the room. I heard him tell her he was going on …
My experience within the office was fine. Since then they’ve continued to bill me though I have no patient responsibility because my insurance company already paid them. I’ve called them a number of times and they keep telling me I have no …
Everyone was pleasant. Wait wasn’t bad at all. The woman who I saw heard me and my complaints and gave me medicine to feel better thank goodness! She checked my throat and lungs but not my ears which I thought was strange considering I …
I visited the Brookfield office in horrible pain, and besides the 4 hour wait, it was really a very good experience. I didn’t know what was causing my distress but there was no relief; come to find out that I had managed to scratch my …
I live in Danbury and despite other urgent care offices opening up closer, I still go to Brookfield because they have the nicest staff I have encountered in most any medical office I have gone to. The receptionist alone was so helpful and …
After being turned away by another urgent care in Danbury because I didn’t have a an appointment, physician one took me in right away. I was in severe pain because of shingles and thankfully they care enough about the walk-ins to take care of me and get me what I needed.
The front desk receptionist was on her personal cell phone in front of me having a conversation when I walked in. Another staff member took my ID cards and told me to have a seat. Someone else walked in a few minutes later, was registered …
I had an excellent experience at Physicians One Urgent Care in Brookfield. Both the medical assistant Viola and Kristen the nurse practitioner treated me with care, concern and respect. They were also friendly and lighthearted which really helps when you’re not feeling well.
Came in at 7:40 pm and was treated for a splinter under my finger nail, the staff was fast and professional and I was out in a half hour! The whole process was amazing and the staff was so nice! The Dr on duty was THE BEST and I told him so! I’m so glad I have this place to go to 2 minutes from my house ❤️
Great overall experience. I was seen about 20 minutes after my arrival. The front desk staff, tech and APRN were very nice and thorough. They followed up to see how I was feeling 3 days later. I highly recommend the drive to Brookfield!!
Just visited PhysicianOne Urgent Care in Brookfield yesterday with my 13-year old. Dr. Chan explained the diagnosis clearly & had a great bedside manner. It was helpful to make an appointment ahead of time – easy to do on the site. Almost no wait time.
I give them no stars. My experience was horrible from the moment I walked into the door. They told me I owed 180.00 from my last visit in 2015 which I had no idea I owed. They said they sent me a bill which I never received and that it …
Took me last minute even though they were about to close. I was in and out, the nurse took me in right away and the doctor came a minute after the nurse left. The service was overall excellent.
I was able to get an immediate virtual appointment. The doctor I saw did not make me feel rushed and listened to what I said. He prescribed muscle relaxers and an anti-inflammatory medication. They were called into my pharmacy and I was …
I had a good experience at the PhysicianOne Urgent Care in Brookfield. I think their online appointment and reminder system is terrific. When I arrived, I was seen after only a short wait. Everyone was polite and friendly. I felt that the medical attention I received was very professional and well delivered.
I’ve been using Urgent Care for years and had my first terrible experience. The office staff is helpful and friendly but the PA that helped my daughter was not pleasant at all, had no patience for children, and sent us away halfway …
The PA did not adequately treat my eye infection. I was not provided the necessary antibiotic to clear it up and had to visit an ophthalmologist for the proper treatment. In the future, I will bypass walk-in clinics altogether.
I was seen for a pre-employment physical. The staff was very courteous. The facility was very clean, And they took me in right on my scheduled time. I would recommend physicians one urgent care
Very pleased. Staff very friendly, knowledgeable, and helpful. Accepted my insurance without any problem. My entire visit lasted about 1 hour. Great alternative to the emergency room. Many thanks!
My daughter was staying with my sister in Connecticut. My daughter had some ear pain and wanted to take her to urgent care. I was worried because I thought it might be a hassle because a parent wasn’t taking her. I called and spoke to …
We have visited this location three times, once for a different family member. We checked in online and wait was minimal. The care we each received was professional and resolved our medical needs. The staff is caring and takes time to listen to our concerns. I personally have never had a good experience with urgent care until now.
I took a nasty fall and needed a few stitches. They took care of me immediately. They were kind, professional and I always feel like I am getting great care when I go there.
This was my first time at an urgent care facility. Everything about it was great. You can make an appoint on line or go at last minute. All the personnel from receptionist to assistant to Dr ( or nurse practitioner) were helpful kind and …
The whole procedure of getting an appointment for my Covid-19 test and filling out all of the typical paperwork on line was very smooth. My appointment was for 9 am. When I got there (20 mins early) they checked me in then said wait in the …
Made an appointment to get tested for COVID-19 here @4pm on Monday, over a week ago, got there 15 minutes early, 3:45pm, checked in from my car, waited over an hour in my car, seeing people walking in and out, they called them “Walks in”,. …
Wonderful staff/Dr, very knowledgeable fast and sufficient!!!!
I visited Urgent care for a bladder infection. The receptionist was fabulous – friendly and made the check in easy and fast. The nurse and PA were awesome. I would not hesitate to use their services again. THANK YOU
The PA literally had no idea what I had. Went to google it and said it might be this. It might not. Prescribed medicine based on what she saw on google. Also, waited an additional hour beyond my appointment time before she even came to see …
Not one to review, but this office was great. Not used to being treated that great at doctors offices. Every staff member including the doctor was kind, empathetic and patient and even took the time out to explain things and educate me regarding my symptoms. Also, thanks for being open until 8pm!
The service at this office was outstanding, everyone treated me with kindness and respect. The waiting area was clean and in order, it was a good visit.
Their Staff is amazing! I love Viola & Neha! They were both very friendly, informative, and professional. Very satisfied every time I have been.
Honestly, I am not one to leave bad reviews but after my appointment yesterday I was so frustrated. I drove 45 minutes to this urgent care because it was the closest place that took my insurance. I’ve been sick with sinus issues / cold/ …
Had a great visit at Urgent Care.. I was a new client and they made it easy to complete the paperwork. Was seen fast and given the correct diagnosis a viral cold. I have to tough it out but at least I know it’s nothing more serious than that. I appreciate having Urgent Care nearby.
I always come here if I’m having a problem and dont want to wait to go thru my primary care’s office. I even moved to a different town now but still come back here because I’ve always had a lot of confidence in the doctors I’ve seen as …
The Covid test itself was fine. Not a very long wait and I was in and out pretty quickly. However, they send it to Quest for processing. Quest says 2 day turnaround for non-urgent cases. I’m on day 5 going on day 6. I initiated a chat with …
Extremely competent, efficient staff. Everyone was friendly and worked quickly to get me my diagnosis and some prescriptions to make me more comfortable. I love that you can schedule appointments online. Definitely the best Urgent Care I’ve ever visited.
The worst part of this was the wait time period. I made an online appointment for 12:30pm and there was two couples in the waiting room with me. I didn’t get taken to a room until 1pm and then didn’t get seen by the nurse until 1:20ish. The …
I have used urgent care many times since they have opened near my home. Yesterday was my first disappointing experience. While I was told my strep test was negative I am still being treated with antibiotics for possible strep. The doctor, …
Great experience! Fast, clean, knowledgeable and nice staff. I would definitely go back again. They took my insurance and there was no wait. I was in and out they called my prescriptions into the pharmacy. I was back home in under 2 hours with RX pick up.
Had a rapid and a pcr for covid. 2 weeks ago, still haven’t received results. When i try to login to site it tells me not possible and to contact my administrator??? Called left message asking for results.. Nothing. The medical staff may be good but the response and the software stinks.
Great nurses, HORRIBLE doctor!! I was seen within 45 mins of arrival, only because I checked in online 4 hours prior. The poor people waiting were given a 2-3 hour wait time because by noon on a sat the clinic went from 2 down to 1 …
Fantastic medical care!!! Along with great office appointments scheduling and assistance with paperwork. Hate to NEED the place but love them for all they do.
Poor communication skills and manners. The first place where I was repeatedly mocked by a medical “professional.” On top of that, the rude PA wouldn’t tell me why my tongue was green. She kept answering “It’s thresh.” I kept saying “I know! …
The nursing staff and doctor were great. Especially the nurses. However, the “waiting in line” online function was useless. I set up an appointment online, and texted to make sure the estimated time was accurate, as I only had a 1 hour …
We had a 5PM appointment for a covid test to go to work. They didn’t see us until 6:30PM. We waited in car for 1HR 30 MINS. What’s the point of an appointment? When we got in the Doctor was excellent and took good care of us.
Good location and friendly staff. Had to wait 2 hours as a walk-in tho and was given no indication of how long the wait would be. All of the online portal/patient registration/test results- related things are a pain and frustrating. Waiting room felt a bit over-crowded.
I had a fever and awful flu symptoms and somehow the nurse and PA were able to make me laugh. The care was great, bedside manner perfect. Who feels good about a confirmed type A diagnosis? Me. You had to be there! I was seen quickly, listened to and treated, all with a sense of humor that brought my spirits up!
What started out as a terrible day for me that resulted in a large wave of emotion at the clinic. The staff couldn’t have been more supportive and understanding. Laura, Colton and Viola, I cant thank you enough for your compassion and …
Needed a Covid test and was able to schedule within 24 hours. Their portal for scheduling and billing is excellent and so is the link to Quest for diagnostics. Results back in less than 24 hours for PCR. Highly recommend this clinic. Great system and really friendly and knowledgeable team.
Everyone at Urgent Care is very professional. Viola made me feel relaxed as she welcomed me and took my history. Phyllis Young was very efficient and gave me good instructions about wound care and medication. A good experience and not a long wait!
I visited PhysicianOne yesterday, 10/5. Everyone was very nice! From the front desk to nurse to the PA I saw. I will definitely go back when needed! Thank you!!
I had an excellent first experience at Brookfield Physician One. I was greeted politely and timely by the front desk worker, who was friendly and very personable. I was taken to a room by a medical assistant who was also very kind, friendly …
Very prompt in letting you know the waiting time when walking in. Clean and safe invironment. Staff and doctors were very helpful and pleasant.
What kind of “urgent care” tells my sick mother they are “not taking any walk-ins today” because they are short staffed? Isn’t that kind of the point of an urgent care? If you can make an appointment a day ahead of time it’s more of a …
The experience was ok. Lackluster at best. Seems very much like a chain of impersonal one and dones. More interested in testing people for Covid going on vacation than people who are actually sick with something other than Covid. Nurse was …
Easily made my appointment in line. Minimal wait time once I arrived. Doctor was kind and attentive.
I showed up about a half hour before they closed, and took me in. Even stayed late to make sure it wasn’t an emergency! They found something that said i needed to go to the ER, so i am grateful they took the time, and stayed late. I’ve always had good experiences here, and will continue to use them in the future.
Was so happy with my experience here. Poison ivy hives were everywhere and they were wonderful! Always very happy with the care and concern here! Wish they were open 24 hours!
When I realized I need medical attention for an allergic reaction I first called a different place who took over ten minutes to answer the phone. PhysicianOne answered before the second ring. When I arrived I had zero wait time and was …
PhysicianOne Urgent care was fairly quick to take me considering the amount of other people waiting. When I was seen by the medical assistant she was very thorough and understanding when doing the intake forms. When I was seen by the …
Got turned away after scheduling a COVID test days in advance. I tested positive at another facility 10 days ago and wanted a second opinion since I have been in full quarantine and no one in my house has tested positive. They told me …
Super clean but took our blood pressure before taking a covid test which doesn’t make any sense. I had anxiety since I was taking a test for COVID-19 and asked that the woman wait to take my blood pressure until I calmed down and she …
I was recommended here by a friend of mine after hearing bad reviews about The Docs walk in clinic in New Milford, He came to yours and said everything was quick, seamless, very nice there, everyone friendly, so i went same thing as above, it was wonderful!! Thank U for u r great service!I will post my experience on FB
Took our 10 year old son for a covid test Friday morning. The staff was super friendly and helpful. The PA came out in the rain and was so kind and checked him over. The results came back Monday negative and they emailed them right too me! …
Overall I had very bad experience with the urgent care. Here is my experience I described below:
I visited urgent care on last 07/12/2019. I went there when I had around 104F …
I made an appointment online. On the say of my appointment I was first in line. If I hadn’t been first I think the app would have been really handy you can stay in your car to check in and it’ll tell you what place in line you are. I was seen very quickly and the staff was very professional and thorough. Would recommend.
The nurse who took care of me was absolutely fantastic! I came in with an emergency she took me right away and stayed with me until the doctor came in . They were very concerned and took all measures They could have to make sure I was OK. I appreciate you all!
Excellent physician assistant after hslf-hour wait.
Being sick over the holidays is never fun. To walk into a clinic at the end of the holiday weekend you never know what you’re going to get. The reception was extremely clean and the receptionist welcoming and informative. The wait was …
They were very and friendly and took care of my finger that needed stitches .
Service was quick, the desk honored my request to wait in my car and call me when they were ready. I’ve used this urgent care before. Very professional, spotless and empathetic
Very short wait, incredibly friendly, helpful and hardworking staff. I’ve visited this location on four separate occasions and the diagnosis has been quick and accurate. My last visit included a not-so-easy diagnosis, however the attending …
Unfortunately it was not a good experience, hours late to be attended. Not to mention that when I called I was given the wrong price for the exam. And I still had to leave the clinic and go to another one to give my daughters vaccines.
Wasn’t feeling well and scheduled a covid test. I booked online and was able to get an appointment same day. Staff people were nice and my check up went smoothly. Rapid test came out negative but still waiting on the PCR test. I felt calm …
Pleasant enough, Friendly (after you get checked in) they were very thorough and I would use them again if I had too. Lots of parking.
I ended up at this urgent care clinic in Brookfield because the one in New Milford had no doctor available to see anyone that day. I’m SO happy we ended up here, because we had an incredible experience. They checked us in right away, they …
Easy making appointments on the phone.
Went for our covid test to travel and they worked with us to get a test done within the correct amount of time needed before travel date.
Quick and easy and friendly. Grateful they are close by!
Brought my child here and was seen by a clinician who was nice enough. However, she entered the room with her mask under her nose and insisted my child remove his mask. I’m not sure why or in what world this was deemed to be appropriate, but it was an extremely uncomfortable experience. I do not recommend this location
Great experience! Best part is that it’s so convenient to be able to get an estimated wait time online and check in online so you can wait in the comfort of your home instead of waiting room. Love that you get updates & text message when …
Very attentive, took us right away after having a terrible experience at the urgent care in New Milford which is near our home. We called and the young lady told us to come right over. The PA and the doctor there were very helpful and professional.
My doctors office sent me to this Yale affiliated Urgent Care Office because they couldn’t accommodate me right away and recommended I see someone sooner than later. After a short wait, the doctors and technicians were very professional …
Exceptional care! Mary at the front desk was very friendly, welcoming and kind. Viola the nurse was personable, caring and extremely understanding. Dr. Chan was knowledgable, patient and excellent in his care for me. This urgent care is a gem and certainly has raised the bar in exceptional care.
I visited PhysicianOne Urgent Care for a routine Covid test. The process went smoothly from end to end. From scheduling and filling the paperwork on the app, to check in and out, it couldn’t have been simpler. …
Great experience with this urgent care center! After first trying one a bit closer to me and being met with frustration from an unusable website, nobody to reach by phone, and complete disorganization in person, I left and gave PhysicianOne …
We were fortunate to walk in and be taken right away. Always a good experience at Brookfield urgent care
My experience here was terrible. Walked in 20 minutes before closing (sorry i have a job too!) was treated extremely poor, even over heard the doctor complaining about me being there. Walked in with a very sore throat, the doctor poorly …
This was not a good experience. The doctor sent me to the er for a MRI for possible appendicitis,, or diverticulitis. I told her that I had the abdominal issues, nausea, dizziness and vomiting. She did not listen to what I or my partner …
Very friendly and comfortable place. The staff was awesome!!!! Thank you
Amazing experience! Everyone was so friendly and welcomed us as soon as we walked through the door and I mean Everyone! My husband and I had to take our daughter there last week and she is only 1 1/2. Every staff member there did their best …
Staff working behind desk is rude and unfriendly. What’s the point of making an appointment online and completing paperwork ahead of time if we have to wait an hour past our time and redo paperwork? This place has really gone downhill. Nurse was polite and took care of business once we were finally seen.
Don’t go here for Covid testing. Worse experience. Made an appointment. I had done all pre appointment work through their site, uploaded insurance info, etc. Got there and they referred me to do a virtual appointment, which looks to be …
The Nurse and NP who saw me were competent and very pleasant. However, it took over an hour and a half from receptionist to being seen. I thought that was a bit excessive. Saying that, I would still go back.
Took my 80 year old mother who doesn’t ambulate well, here for a PPD read that takes 5 seconds. We checked in at 2:30 and weren’t seen until 4:45. The receptionist was rude and failed to register my mother until 4:30. I asked if the doctor …
I went in for a COVID test and they were very nice and professional. I had to wait an hour because 6 people were in front of me for walk ins. Not sure why it took so long but I was totally fine with it for a good, safe experience.
Wonderful place. Dave was excellent!
Nurses and doctor was very pleasant for my visit. Also seems to be very into technology during these times. Facility was clean and plenty of sanitizer. Would recommend if you need medical attention.
Was seen quickly. The staff was very upbeat and professional.
Poor service coming from front desk. Long wait to be seen, receptionist said she was “working on my papers” 6 patients were seen before me, and I checked in before them… they were seen within minutes while I waited over an hour….
Better than going to my doc office.
Clean
Wait time they give is accurate …
The nurse was nice but doctor couldn’t really be bothered. I hurt my foot/ankle 3 weeks ago it’s still bruised and painful. The doctor couldn’t be bothered was in a super rush, talking over me and then said we’ll do X-rays and dashed out. …
PhysicianOne Urgent Care needs to address their scheduling system. I tried to make 2 online appointments (for my daughter & myself). The first appointment went through fine, the second one “seemed” to go through, but I did not receive the …
LOng wait but fixed the cut very good. Best Walk in Clinic in the area.
Visit on 2/7/2022, I was feeling bad but your doctor recommended I take Sudifed …
This is a great Urgent Care. The staff is courteous and kind, the waiting room is spacious and clean, and the nurses are thorough. I have had Covid tests in MANY urgent care locations this year, and PhysicianOne in Brookfield is the very best!
I have no comments; it was a perfect example of of a well oiled machine, who works together as a close knit group. I will be back. I was impressed with the speed of getting in and out.
thank you for your hard work.
My experience at Physician One in Brookfield was excellent. I was cordially welcomed by Mary and quickly see and prepped by Viola, who was both friendly and skilled and distracted me from my pain. I wish I knew the doctors name, as he …
Currently sitting in my car about over an hour and a half in waiting to get a simple COVID test. Had an appointment too. …
The ladies behind the desk were lovely people. The Dr seemed professional and knowledgeable. Over all, very satisfied.
Arrived 15 minutes early for my COVID test appointment as advised. All texts/website instructions and interactions were easy to follow and clear up until then. Once virtually checked in online it only shows that I’m checked along with two …
Received a PCR test today at PhysicianOne Urgent care in Brookfield CT. The entire staff were professional and kind. Special mention to Viola at the check in desk who was dealing with a LONG line of walk-in folk (me included) looking to get tested. Appreciate all you do. Thanks
Staff was respectful, and kind. The check in process is a little bit daunting, but overall was a great experience.
Complete waste of my time. PA C David absolutely would not consider that I had an infection and needed amoxicillin. I had to go to New Milford emergency room to get the care that I needed. Don’t waste your time.
I came to urgent care for a covid test after seeing my physician whose office was next door . I got there at 5 pm and was asked to fill out the appropriate forms on line and was told it would only take a minute and I would be taken back for …
Our family used their facility for testing purposes. Staff were extremely friendly and hard working. The only hiccup we had was we had booked as a family but my husband was asked to walk in first because they hadn’t processed the rest of …
Wonderful staff. So kind and caring and timely.
We had scheduled COVID-19 test for our family. Our appointment was for 2:30 and we were not called in until almost 3:30. We made the appointment to make sure we had minimal exposure, we were not sick and had no symptoms. They have a great …
It was requested by my Primary Care Doctor to get a covid test prior to trying to see them for treatment. My symptoms were similar to covid breakthrough data, so it made sense. The team at Urgent Care were professional and saw to my needs …
Everything 5 stars except wait time. Took over 1.5 hours waiting in car. If i knew to “come back” in an hour or so, could’ve run errands or grabbed a coffee locally. Just knowing would’ve been all the difference! Otherwise friendly, caring staff and clean facility!
Their website says you can make an appointment for a rapid covid test however that is not true and you are not told that until you arrive their. Arrived at 1150 for my 12 pm appointment and had to wait until 130 to be taken just like any …
Everyone so friendly, I will definitely recommend to others.
I needed a Rapid COVID test and I chose Physician One in Brookfield. I chose them because my past experiences have always been great and this one was as well. I did not have to wait long thanks to Mary helping me with online check in and …
This place is terrible. I have been there numerous times for my family and for myself. They are always understaffed and the wait is too long. They always have an attitude. I waited for COVID tests for my children for almost an hour. Then …
A safe, efficient check in. Not a long wait for a “walk-in” and the care was superb. From Mannix taking my vitals to Dr. Chan who listened, was so knowledgeable- (had options for a Plan A and Plan B)- and had great bedside manner. I felt …
So glad I found this place. I was in pain for 3 months. The dr took one look and knew what was wrong. With the right medication and a brace I felt better the next day. …
I was greeted nicely and treated well. I didn’t wait long to be called in and I was out the door quickly.
The staff was welcoming, cordial, efficient and knowledgeable. Given that circumstances did not allow for setting up a prior appointment, wait time was acceptable. …
Wonderful experience. Warm, caring PA, x-ray technician, nurse & receptionist. I would go to them as my primary care, they were that great. Brookfield is lucky to have them. I wouldn’t to hesitate to refer them to family & friends.
Unfortunately, my experience at this location was not exceptional at all. I was the only person in the waiting room and the staff there rudely told me my insurance was not accepted- after making me wait, thinking everything was fine, and …
The staff were very nice in accommodating my daughter who had twisted her ankle, even though it was late in the day and there were no more appointments available. It turned out to be nothing serious, but they handled it seriously. I highly recommend using PhysicianOne.
My experience was really good, it wasn’t that crowded when I arrived. Once there it didn’t take long to go in, it was better for me to make my appointment ahead of time. At the same time you can just walk in especially on certain days. I …
Great experience! Had to go for pre-employment screening. I had no appointment but they did a great job accommodating me. In electronic queue I thought wait would be much longer but as seen much faster. This is my second time at this facility and so grateful that it is here!
I had a non-allergic reaction to a bee sting and when I looked online there were no appointments available last Friday, but it was noted that I should just walk in. I did have a long wait but I was so grateful to have been able to be seen, …
Exceptional patient care from both the Physician Assistant and the nurse. While they were delayed seeing me, the attention to detail and caring attitude made up for it. Very thorough and helpful. Definitely the best urgent care in the area.
Great experience at Urgent care in Brookfield on Federal Rd. I made a 6pm appointment and was seen shortly thereafter. The Tech that took my vitals was informative about ticks and how not removing the entire tick can create complications. …
Highly recommend Brookfield urgent care! Everyone who works there is so kind and helpful. I went in for a walk in covid test and even though they were mostly booked up, they agreed to let me in for a test. Come here for all your needs to stay healthy! Thank you for being so generous with your time!
My experience at Urgent Care on Saturday was exceptional. The PA and his assistant were outstanding. I was there for what I thought could have resulted a lot differently. They were both kind and reassuring and set me up with the ultra sound …
This was not a good experience. The total time to get a Covid test was 3 hours plus travel. The male receptionist was rude- telling me after 2+ hours that I was next( and 4 more new arrivals went through the door!) and ‘ I had waited this …
I liked the care that I received, and I didn’t need to wait very long to be seen.
It was great went in checked in then got test results in 10 minutes and out perfect
The staff, doctor and nurse were all absolutely amazing. They got me in as a walk in, in a timely fashion. They took into consideration the fact I didnt have health insurance and helped to keep the cost down. Both the doctor and nurse were …
They only get one star because the MAs were nice and understanding. This place needs two doctors to be working at once. One for appointments and one for walk ins. I spent 4 hours waiting in the waiting room. That is ridiculous and the …
Our visit 10-22-22 was the best so far. Efficient, kind, & accomodating.
We investigated many urgent care places and found Physicians to be the best. Pickup for test results is 2 times a day and the people were so nice. Very satisfied with service!
They are so professional and kind at this office! The staff is top notch. Always come here for non emergency visits with my whole family, and will continue to do so!
The day before yesterday 2/22/22 I went to take a drug test and the person at the front desk told me that I had to come back the next day because they had no staff to assist me and that I had to come back before 4pm. Yesterday I went back …
Staff did not communicate what paperwork needed to be filled out and where. Sitting in the waiting room for 45 minutes to find out we were suppose to fill out paperwork online when all forms of insurance were in the hands of staff. Recommend finding another place.
I can’t say enough positive things about PhysiciansOne Urgent Care in Brookfield. I was lucky enough to be cared for by Lani (Ilan) Astrachan. She went out of her way to help me and I highly recommend her and the facility. Viola was also fantastic. Thank you for being there when I really needed it!
I received very professional and courteous service. I really liked the software system they used that enabled me to enter my medical data by cell phone while sitting in my car. …
This was my first visit to this office in Brookfield. I had to change my appointment several times and the staff on the phone were very nice and understanding. The office staff were all VERY friendly and professional. Even though this was …
Excellent visit receptionist friendly informative, nurse very friendly efficient did all my testing etc quickly, PA really nice person, spent time discussing my issues . A very good visit. Wait time was not long.
It was easy to make an appointment online to be seen. Only caution is leave enough time to complete paperwork online first. It was a bit clunky uploading my insurance card. Otherwise, the visit went smoothly and quickly.
Extraordinary service in times when urgent care centers are overwhelmed! Can’t get in to see my own doctor and tried many walk in centers for care. Finally, this center would see me for my sinus infection. They made it safe and helped all …
Went for a pre-employment drug test. I was promptly taking in. Everything was clean and all office staff were professional but friendly.
I needed to get a covid test. After my appointment was cancelled at another place, I was looking for one that does walk-ins.
Came across this place which I didn’t even realize was so close to me. …
The staff and doctor were very professional, efficient, and easy to talk to. I highly recommend them for your medical care.
The first person who took are of me (Boryea, I think) was excellent. She made the experience entertaining while being 100% professional.
Sent here for workman’s comp. Released from care when finally got an appt with a specialist. They work hard, but be prepared to see multiple people during follow-up visits. Not all of the people you see know all of the paperwork that is needed, so know what you need to ask for before you leave.
The staff got me in right away and I was in and out very quickly. Very friendly and accommodating, I appreciate all that you guys do!
I had a good experience at the Urgent Care. On line appointment was efficient and easy. The doctor helped curing my skin allergic irradiation within a day or two. The whole system and staff were so helpful. I am grateful.
Misdiagnosed my broken finger. Didn’t even x-ray
I need surgery …
This place is a joke. Front desk staff and the medical assistants are extremely rude, condescending and unapologetic. They all seem very miserable, as if they hate their jobs and it’s a burden to them to be there. …
The Dr and the staff were great . The Doctors bed side manor was refreshing. A rare thing these days . With the rush people in and out . He listened answered questions and seemed to really care for the patients needs and welfare. Would strongly recommend. Thanks Dr 🤙 …
I was very well attended to. The wait time was minimal, and David, the P.A. afforded me more than ample attention. As well, he allowed me as many questions as I needed, and fully explained to me that which I wanted to know. All in all, a …
So happy I was able to be seen by the team at PhysicianOne. The receptionist was kind and personable and informed me of what I needed to fill out. Moments later I was taken in and the doctor was friendly, efficient, and answered all my …
My experience was absolutely amazing ! The staff is wonderful and very attentive! I can’t wait to come back!
When I arrived they told me to come back later in the afternoon had an appointment for 1 o’clock. Waited for two hours.
Everyone is super nice. They take the time to really address your concerns! Highly recommend!
Waste of time. Went for an issue requiring controlled substance prescription. Staffed with PAs unable to write a script. Ended up at the emergency room where I was prescribed the medication I needed.
My appointment was at 10:15, and I was seen by the physician at 10:15. She listened to me for an appropriate amount of time, diagnosed my condition, gave me prescriptions, and I was on my way in 25 minutes. Both the nurse, and MD we’re very pleasant.
I brought my son to be looked at because he feel off the couch and hit his head on a table. I left him in the car because he tested positive for Covid yesterday and I wanted them to know that. He has no symptoms. The front staff was annoyed …
Have never had a problem here. Everyone is always so kind and understanding from the front desk to the nurses and doctors. All are very sympathetic and concerned about any concerns I have had. Explain everything simply and clearly and never have felt rushed by anyone. By far the best Urgent Care ever!!!
Was happy that I was able to get in at my scheduled appointment and was the only patient in the waiting room. Got into an examination room, spoke with the nurse and let her know my symptoms. The doctor came in soon after, without asking …
Everyone here is so nice and wonderful and even with the negativity that comes through the entrance they keep a nice positive attitude towards new people and they’re all so very helpful. I was there for maybe 30 minutes (barely) because I …
Everyone there from the front Desk to the nurse to the doctor was amazing..
The front desk Young lady went above and beyond to help me. …
After feeling terrible through the night I arrived at 8am
And was out by 8:35. Everyone was friendly helpful and efficient!
I scheduled an appointment at 10:00 AM on Sunday and had no wait time. All the staff is extremely nice and professional. I was in excruciating pain – my throat, I barely could talk or swallow. The PA Mariana Ornaf was incredible – she …
The staff were incredibly kind, patient and helpful, worked efficiently together, and saw to my needs promptly. The check in process was smooth and well handled, and the waiting room was clean and clearly marked to assist with social distancing. It was one of the most efficiently run COVID testing process I’ve experienced.
They were wonderful! I brought my mis3rable 4month old in wirh a bad cold, and since I was first in line we were seen within 15 minutes. They were super nice, and very good with him (and kids in general, as my 6yr old came along). 🙂
I was Charged $110 for a Covid rapid test any a standard glucose test both without being told in advance I would be charged!!! …
I am currently back in the waiting room of Physician One Urgent Care Brookfield as I was seen yesterday and told they would be calling in 3 prescriptions to treat my serious bronchitis. After 9 hours and 4 phone calls (only to a call …
Got great care quickly! Highly recommend. Thanks to everyone there!
The staff was friendly quick and supportive. Total wait time of service approximately 15 minutes.
The receptionist Kim was super nice, friendly, and helpful. I had to wait over an hour to get a simple drug screening done for a new job while the rest of the staff ate chick fil a and talked behind the desk. It wasn’t busy so it’s not like there were other patients being seen… I was the only other person there.
First time visiting your place for a minor situation. I walked in during a fire alarm situation. The team was so professional! I had to return after 5 pm and they made me feel like home. I was very pleased!
I went to physician one urgent care in Brookfield, it was a okay to me. The staff are very pleasant, they speak to you quiet decent, it was not taken long to get through. In split seconds you were called in. I was x-ray and getting …
Horrible experience. First off, NOBODY checked my vitals or took any health-related info while I was there. I was seen only by the PA who looked at the wounded area, touched it and assessed that since it wasn’t hot, there was no …
Extremely rude. This location first turned me away because they were busy, which is understandable, however they were extremely rude and dismissive. Tonight, I spoke with the call center to schedule an appointment before 8pm and they told …
Doctor was fantastic, unfortunately front desk clerk was rude, frazzled, and unsympathetic to sick patients. Replace your face of your business and make it a 5 star review.. …
Although I had to wait sometime in the waiting room the nurse and PA that took care of me were excellent. They were professional and had a nice friendly manner. I felt very good after the appointment. They took good care of me.
The staff is extremely professional and respectful of their patient’s time. The office is clean and well maintained. …
I had the worst experience at this Urgent Care a few weeks ago. Mind you, I’ve been going there for the past 6-7 weeks for a weekly COVID test. The receptionist was very nasty when she asked me for my credit card information. I asked her …
Always very happy to be served at this urgent care! Staff , doctors, physicians are just exceptional!
Great job!
Always helpful, caring and respectful. Everyone who’s cared for me has been amazing fro. The providers to the front staff.
Everyone was wonderful! On call physicist is so incredibly kind. I was in and out! I’d definitely recommend!
It was touch and go at first! We made an appointment for 345 but didn’t get in until 420. They were having computer issues, my little one got antsy, but as SOON as it was resolved we go in the back and I was able to leave all in 5 minutes. Super pleased! And so is my 1 year old!
Everybody is very nice and helpful. The walk in was easy and relatively quick. Highly recommend over alternative options.
Very uncomfortable experience. From registration to the the PA everyone had an attitude. The PA called me difficult instead of being more concerned with health care !
Very efficient and caring service. Laura the PA has a wonderful calming attitude. The appointment was very smoothly run.and had a speedy. response time for lab work. I wouldn’t hesitate to recommend Urgent Care of Brookfield, CT …
First time going here. It was clean. Staff was all friendly. Shout out to the receptionist- she helped with computer issues . Just nice clean and professional. I will go back should the need arise.
Dr.halo I think was her name. Very unprofessional she was concerned more about her holiday weekend then about her patient she wouldn’t let me speak about what the problem was all she was complaining about was you really need to know on a …
Great experience from beginning to end! From ease of booking & online check in to the in office experience—fast & efficient. Super friendly staff & clean facility.
I was seen quickly (with appt) and doctor was knowledgeable and kind. Staff was polite. Waiting room was clean.
The staff here is always so friendly and accommodating! I always feel taken care of, and they really take the time to get to know you as a person and patient.
Very poor service! I went in with arm pain. My BP was 166/109. No concern in the world, they never checked it again. They didn’t weigh me! All information the lady only wrote on a piece of paper. I asked if they can refer me to a family …
From the front desk to the examination room
The staff was gracious empathetic and knowledgeable
Down to earth and a breath of fresh air
Nice job 👍🏻 …
I used to like this place but it has gone downhill. I waited over 20 mins in the room for a PA to come in and tell me my lungs sound clear, Covid comes out of nowhere, I look virally and need to quarantine. Just because we dealt with a …
Very professional, when I first walked in the woman at the desk was extremely helpful and courteous. The nurse was awesome, the MD great. Everyone was wonderful.
Visited urgent care 9/17 after testing positive for COVID . David – physician assistant was very professional and courteous as well as the rest of the staff . I would go there again . Thank you for taking care of me 🙂
Made an appointment, arrived early, checked in via mobile, and waited, waited, waited. Disappointed with the check-in process, the 40 minute wait before being called in for vitals to be taken, and then another 30 minutes in the examination …
My first time there was a walk-in on a holiday weekend. I was seen very quickly; staff was professional and the PA who assessed me was respectful and patient. I highly recommend.
Second time they refused to help for pneumonia related symptoms. Tried to assume I was after cough medicine blatantly said that, because I was self pay. I hate cough syrup I don’t even drink robitussin. Wow. It’s a pandemic and I’m at a new …
I was pj asked with how quickly and efficiently the staff registered me. The nurse and pa that checked me were both excellent and very competent, especially the is who fad insights into my condition that my dr hadn’t mentioned to me. …
My son was experiencing severe ear pain so we took him to Physician One in Brookfield. He was seen by the Doctor who told him it was a virus and to take Tylenol! We have been dealing with his ear infections for approximately 15 years and …
They were super busy and even with an appointment, I had to wait a bit. But it was worth it. Everyone was very professional and friendly. They updated me every step of the way while I was waiting. Once I was brought back, the medical …
Dr. Robert’s was amazing! She listened to my concerns and made me feel heard. She helped me get the care I needed!
Horrible patient service not the first time either Friday went there with my son made an appointment at 11:15 a.m. was told my appointment time was 12 sat with my 10-year-old child until 1:10 before getting frustrated about to leave …
Went for a school related PPD. So much easier to schedule than getting into my primary’s office! Very convenient to be able to schedule online. I was pleased with both visits to get my PPD done. And the tech Jane’s is awesome!!
Terrible service, the website says you can walk in but you can’t. We arrived 45 minutes after opening and they said all there walk-in times lots were filled which makes no sense. The receptionist didn’t even look up as me as I explained …
Awful. Ive gone to this urgent care a handful of times. I had an appointment today, confirmation text and all. But was told their computer system is messed up and they cant see me because they dont see my appointment. Mind you, i have the …
A simply horrible experience. They dismissed my pain and told me I was fine. 4 days later I was in the ER because they didn’t want to listen to me advocate against their snap diagnosis. I wouldn’t recommend this place to anyone.
Appt was for 5:45pm but, after hitting traffic, arrived 6 minutes late. Only negatives for me were that, after driving 40+ minutes to get there (and a nearly empty place), they asked me if I would be willing to do a telehealth/virtual visit …
Website says walk-ins welcome. Tried to call to make appointment online , none available for 24 hours. Website says walk-ins can come up to 30 minutes before closing. So, head to office to be told that the next available walk-in time was …
I’m only giving 2 stars because of the kindness of the lady behind the registration desk. I went in for lower back pain. However, I can’t say the same for the PA IIan. She came into the room and told me the medication she would prescribe me …
I was in the exam room within five minutes of getting there. That was awesome. At first I had some skepticism of the doctor but after going to the NMER as he suggested, I think he may have saved my life. For that I will be eternally grateful!
PhysicianOne Urgent Care in Brookfield delivers patient centered care in a caring and compassionate manner. They explain all procedures in an easy to understand fashion and allow time for any questions. I would highly recommend this urgent care center for your health care needs.
Went in today for a flesh wound. Had to act fast so my wife would not find out as i would never hear the end of it. Dave (PA) and the office staff were remarkably efficient and professional. Sign in took 3 minutes. Dave sewed me up like a true artist. My wife remains in the dark…. Thanks!
Very easy to schedule appt and fill out everything online…It was busy but was in and out in under an hour. The nurse was wonderful and PA Loni was extremely helpful and efficient, and took excellent care of me. Thank you again…
Visited on 8/16 at 7:38pm Called ahead to make sure we would be seen and confirmed that we would be. Was turned away because they simply did not feel like seeing another patient. The only urgency I saw was to close up a half hour before their closing time and absolutely no care for my 11 year old daughter. Don’t waste your time.
Visited urgent care before and had good experiences… this time was above and beyond. Had a bad spill Viking the evening before and went to urgent care for stitches in my arm. Lauren was amazing and patient as I was very anxious with shots and never had stitches before. Thank you so much!
Great experience! I arrived without an appointment and they took me right in. The service well excited my expectations! The staff was kind, courteous and mindful.. I’ll be going back the next time there is an emergency or if my regular PCP isn’t available.
The staff at Physician One in Brookfield are great. The front office staff was welcoming and helped me through the registration process. The medical assistant was charming, and very capable. The PA that saw me was thorough, and clearly explained her evaluation and diagnosis.
These guys were phenomenal. Last minute appointment due to a cancellation by another clinic. My insurance was new to them and rather than turn us away, they made the call. The care was very impressive, communication very good, and follow-through excellent.
The receptionist and other nurse person we’re very nice. The woman doctor however did absolutely nothing to help me. She didn’t ask me any questions about my history, any questions at all really.. unless you have another doctor there I …
Brought my 6 yr old here on a Saturday morning who was in severe pain. We got in quickly and the staff and doctor were excellent. They showed empathy and compassion handling the situation. Then they also took the time to change a …
While visiting family in Connecticut I visited Physician One Urgent Care in Brookfield. I was impressed with the facilities, the waiting area was clean and comfortable as was the exam room. I received prompt and courteous service from both …
Absolutely amazing office, extremely clean, and the staff is hands down the best i’ve interacted with. Zach at the front desk is an absolute angel and extremely friendly and even printed me a giant copy of my ID!! Haha, the doctor was also …
I have been to this location and done virtual visits. The physicians are great, but the billing dept never sends anything properly to my insurance, and I end up with $100+ charges on my credit card that I don’t even get notified of in an …
My visit with Brookfield urgent care went great. The physician David Peregrim was patient, thorough and answered all my questions. He gave me some very good advice and medicine to cure my issues. Also took the time to repeat everything to my wife and I was his last appointment. I would highly recommend going there.
Great staff. Got seen with less than an hour wait even though it was busy. PA (David) explained very clearly and compassionately what my diagnosis was. Very knowledgeable and experienced. Will definitely return for all urgent care needs!
Came into the clinic the other day with my mom and had such a great experience. First off Loni the PA was absolutely amazing. The clinic was so crowded with a line out the door. It was amazing they were even able to get us in. Loni was so …
Was here the other day with my sister and nephew and wow what an awesome experience. We had Loni the PA who was absolutely amazing and patient with my nephew. He usually is very scared of doctors but how she handled the visit was so …
Walked in 20 minutes early, about 15-20 minutes of paper work to fill in but that’s typical of every health care facility right? They were very friendly, they do require masks but they gave them out with no hassle, did not kick me out until I had one like other places. Very clean, quick and easy.