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I took out a life policy and the agent wanted to tell someone that a draft would come out of savings. I told her she would sit on the phone for 30 minutes and she ended the call after holding for 45 minutes. It is the same way every time I …
Trying to get someone to talk to on the phone is almost impossible – Must be a secret number to call – just a simple question – is the change machine still broke – Its amazing how the hard questions cannot get answered
This location is idea for the more difficult situations, they have been helpful in resolving issues that would normally take 1-2 business days by customer support.
Not a sports fan, so all the Alabama roll tide things where a bit overwhelming. Besides that they where very friendly and took much less time then they claimed it would take.
I’ve banked here since it was Tuscaloosa Credit Union – ever since they became Alabama Credit Union, it has become impossible to get anyone on the phone. I am really looking forward to closing my account here.
I call all the time and push the buttons according to the vm message I get but the call ends up in a dialogue loop. No matter what buttons I push, their vm just repeats itself over and over and over again.
Family member was stuck out of state and tried to cash a check. They said it would take a WEEK to cash. As much as I hate to say it, as someone who believes in credit unions, this bank is the WORST.
When I first started banking with ACU I could call my local branch and speak with someone in minutes and now it takes an hour or more to get someone on the phone. Seriously considering moving my funds.
I called to ask why my car loan had been recently paid in full and the AL Credit Union proceeded with deducting another car payment. Turns out the insurance company dragged their feet in sending the car payoff check. Emily helped me get the …
The new branch on Skyland Blvd Tuscaloosa, AL is the worst ever. They expect you to give identification, sign the slip when making a DEPOSIT. Then I miswrote the number on the Deposit slip but had it correct on back of check and the teller could not find my account. Worst Ever!!! Indian hills and University branch are great
Extremely disappointed in ACU. I’ve been a member there for many years. Recently I transferred some money into my checking account only to learn that my checking account had been closed without my knowledge or consent. To top it off, …
I had just called to make a late payment on my truck, called the collections department to make the payment. I was never on hold, a lovely woman named Crystal answered the call. Very nice very easy to talk to, processed my payment, and wished me a happy birthday. Great customer service
I’ve been a member for over 15 years. I will be going elsewhere. Firstly they seemingly have no loyalty to longtime members, phone wait times are very long, loan officers seem cold and uncaring, check depositing issues online, and they are …
Never disappointed with these guys. Always so nice and helpful. A loan officer Kristy Herring was so patient and did everything in her power to give me the best service! 10/10 recommend and will forever bank with these guys.
There is not a big enough garbage can to fit ACU inside of. After 16 years, I am finally forced to close my account due to their terrible support. They are slow and inconsistent, and there are countless other banking options that do a better job.
I can say from business stand point that I deal with ACU on a daily basis. Tonya, Heaven and Joel have made things easy and go above and beyond to help us out and are always polite and professional. Thank you ladies.
The business account practices are totally crazy. I have an account for an LLC opened years ago that includes my sister as a member of the LLC . Her name is on the account and she did 4 years ago. I have every legal document that I should …
Absolutely HORRIBLE experience. Do not even bother considering this credit union for anything. Typical, antiquated credit union business model, which by the way, relies on the fallacy of better service, better rates, ‘member owned’, etc. …
I took out a life policy and the agent wanted to tell someone that a draft would come out of savings. I told her she would sit on the phone for 30 minutes and she ended the call after holding for 45 minutes. It is the same way every time I …
Best place to bank with!!!!
HORRIBLE BANK! STAY AWAY!!!!!
nope, go elsewhere
Employees are very helpful and knowledgeable.
This has always been a friendly and helpful group of folks.
Its impossible to get in touch with these folks man I’m changing banks! Don’t join them!
Trying to get someone to talk to on the phone is almost impossible – Must be a secret number to call – just a simple question – is the change machine still broke – Its amazing how the hard questions cannot get answered
Great staff! fast, friendly service. Ive enjoyed my 21 years banking here!
This location is idea for the more difficult situations, they have been helpful in resolving issues that would normally take 1-2 business days by customer support.
Not a sports fan, so all the Alabama roll tide things where a bit overwhelming. Besides that they where very friendly and took much less time then they claimed it would take.
I’ve banked here since it was Tuscaloosa Credit Union – ever since they became Alabama Credit Union, it has become impossible to get anyone on the phone. I am really looking forward to closing my account here.
I call all the time and push the buttons according to the vm message I get but the call ends up in a dialogue loop. No matter what buttons I push, their vm just repeats itself over and over and over again.
Family member was stuck out of state and tried to cash a check. They said it would take a WEEK to cash. As much as I hate to say it, as someone who believes in credit unions, this bank is the WORST.
When I first started banking with ACU I could call my local branch and speak with someone in minutes and now it takes an hour or more to get someone on the phone. Seriously considering moving my funds.
I called to ask why my car loan had been recently paid in full and the AL Credit Union proceeded with deducting another car payment. Turns out the insurance company dragged their feet in sending the car payoff check. Emily helped me get the …
I had to call in 5 times until someone was able to assist me properly with my auto loan. I will be closing my accounts here. War Eagle.
The new branch on Skyland Blvd Tuscaloosa, AL is the worst ever. They expect you to give identification, sign the slip when making a DEPOSIT. Then I miswrote the number on the Deposit slip but had it correct on back of check and the teller could not find my account. Worst Ever!!! Indian hills and University branch are great
Extremely disappointed in ACU. I’ve been a member there for many years. Recently I transferred some money into my checking account only to learn that my checking account had been closed without my knowledge or consent. To top it off, …
I had just called to make a late payment on my truck, called the collections department to make the payment. I was never on hold, a lovely woman named Crystal answered the call. Very nice very easy to talk to, processed my payment, and wished me a happy birthday. Great customer service
I’ve been a member for over 15 years. I will be going elsewhere. Firstly they seemingly have no loyalty to longtime members, phone wait times are very long, loan officers seem cold and uncaring, check depositing issues online, and they are …
Never disappointed with these guys. Always so nice and helpful. A loan officer Kristy Herring was so patient and did everything in her power to give me the best service! 10/10 recommend and will forever bank with these guys.
There is not a big enough garbage can to fit ACU inside of. After 16 years, I am finally forced to close my account due to their terrible support. They are slow and inconsistent, and there are countless other banking options that do a better job.
I can say from business stand point that I deal with ACU on a daily basis. Tonya, Heaven and Joel have made things easy and go above and beyond to help us out and are always polite and professional. Thank you ladies.
The business account practices are totally crazy. I have an account for an LLC opened years ago that includes my sister as a member of the LLC . Her name is on the account and she did 4 years ago. I have every legal document that I should …
Absolutely HORRIBLE experience. Do not even bother considering this credit union for anything. Typical, antiquated credit union business model, which by the way, relies on the fallacy of better service, better rates, ‘member owned’, etc. …