Northern Lights is a member-owned electric utility. Based in Sagle, Idaho, it is a rural electric cooperative that serves northern Idaho, western Montana and northeast Washington.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
421 Chevy Dr, Sagle, ID 83860
Oh
LOVE Northern Lights!
Awesome Staff!
Poor customer service and poor communication skills
Pitiful unreliable electric service. Cut the trees OUT OF THE EASEMENTS! A little Wind and No Power Again and Again.
Jan was super friendly and explained the situation good.
NLI has been very helpful, professional and kind every time I call. Thanks for having my back!
THIS COMPANY HIRES THIEFS, THEY STEAL YOUR MONEY!!! DO NOT DO BUSINESS WITH THEM, THIS IS A COMPLETE SCAM… HORRIBLE SERVICE!!!
Great customer service! They have really stepped it up on making sure power is on as fast and efficiently. Thank you NL!!!
Horrible company horrible customer service very rude will shut off your lights even if one payment is missed and it’s not even 2 weeks late. Them alone will make you want to move out of their service area. It wouldn’t let me give a 0 star or I would have
Theives, had $400 charged to my card that they weren’t even supposed to have on file billed to a place I don’t even live anymore.
Our guys are out in miserable conditions, many are waiting for power just as the rest of us are when it’s out. Give them the credit they deserve! If you think you can do better, apply and find out how hard it really is.
Our power allways goes out no matter what. So its been out since 10 am its usual to be a three day affair. Welcome to northern lights. Our power goes out contently. The lilletst storm and boom it just gets old. Its allways about three …
This is the worst electric company I have dealt with in my 27 years paying electric bills. They give you less than an hours notice for planned outages…and boy are they often. They cannot seem to keep the power on and it feels like we are in a third world country with rolling blackouts.
Run away from NLI as fast as you can. We’ve kept outage records for 6 years. Horrible. If you’re pulling power to your site NLI costs are off the charts…economics are now clear. Say no to NLI and put your money into independent solar.
The power is constantly going out. At least half a dozen outages in the past 2 weeks. Our neighbors use a different power company, and they have not lost power even once this year. If you have another option for power, I recommend you take it.
I called because the power was out and all I wanted was an estimate of when we could expect the power back on or as to when a crew would be working on it. The girl I talked to said that all the crews were out working on the outages, and …
This coop is run by people who hire their friends and relatives
rather than hire a competent manager.
The power goes out at least a dozen times a year. …
Living in the mountains, with severe weather, unexpected microbursts, winds, and wildfire conditions, we experience outages that reach far and wide at least a few times a year. With all the poor reviews this company has received regarding …
My experience was very easy and straight forward. Customer service was friendly and efficient (I’ve had service for over a year )
It’s funny that you charged us over $400 for a place we don’t live anymore, then call us back to ask that we remove our “bad review” post. WOW.
We just moved here from Oregon and in Oregon we didn’t live way out in the sticks like we do now. We have not experienced more than a couple hours without power and that’s only happened 2 times in 3 months due to it being winter and snow …
Horrid. Shut off our power with us not being there, with 2 full fridges and freezers. Have our CC on auto-pay. Have a dozen or so auto-payments on that card. NL is the only one that did not automatically transfer with a new expiry date. …
From dispatcher to line inspector to crew that responded to my recent needs, outstanding service in all areas!! Preventative tree hazard removed same day as called, power outage very next day due to heavy snow fixed within hours. …
They need serious help in fixing their customers service and doing there job in the office. They just robb you and then blame it on the customers when it was actually there fault for them not doing there job right . Pathetic
Idaho public utilities commission is where we can go to start filing complaints against them . We are as should the rest of you.
Horrible!!! They do Not know what they are doing ! Lost. Don’t even update your I fo when you call in and then wanna charge $400 cause ether can’t do their Job!
Northern Lights crews and dispatchers are awesome!! We had trouble inside our transformer, specifically rodents disrupting our electric lines. A half hour after I called dispatch, the crews arrived and went to work. The crew was …
They do nit know what they are doing in the office. They are absolutely horrible with handling billing and contacting the customers, you update your number and amount and they don’t do it on their end then blame you for not doing their job …