They are my favorite credit union one ever been associated with. Very professional and precise and always smiling and willing to share a kind word. Best service in the Magic Valley.
The associates at this location are the friendliest, most helpful and polite staff I’ve encountered at any financial institution. 10 out of 10 highly recommend
Don’t trust that when they say they are open they will be, atm shut down and unable to make a deposit at the virtual teller machines- claim they are open today, Friday November25 until 6pm- they were not đź‘Ž …
Went to move the payment date on my truck today and it was quick and painless they actually contacted me and asked me if I wanted to change my payment date one signature and it was done thank you
I was referral by daisy montes in the twin falls branch, I was having a lot of issues with my other institution and I am glad to have an account with pioneer. Very friendly staff
Too bad I can’t leave zero starts,The establishment is a joke co-signed for a loan they didn’t even put down the right number or address for main contact when I found out the person I co-signed for was not making payments, I called them to …
I was on hold for over an hour and decided to enter my number for the callback once it was my turn. It’s going on 3 hours now and I haven’t heard back. Worst customer service. This is ridiculous. …
I paid off a loan in full and two months later still fighting to get the title. Called numerous times and get a different excuse every time. They’ve forced me to seek legal help and I wouldn’t recommend doing business with them on any level.
I have used Pioneer Federal for three auto loans. Their rates have been the best in the area that I have found and the customer service I have received has been exceptional. I have referred them a number of times to friends and plan on using them exclusively in the future.
Such an amazing bank with awesome employees who help you and understand.
I’ve had a account here for 5 years and have never had a issue they’ve helped me pay bills, they’ve helped me get loans to buy a vehicle they’ve been there for me even when I didn’t have the best of credit until they helped me clean it all up.
Its easy to be a good business, when everything is right. Few step up when someone has been wronged. Pioneer did! I was scammed online into a bogus wire transfer with Pioneer being the recipient bank. I looked online, found email …
Their loan department screwed us by not knowing her business. Plus when we paid off our loan without telling us started taking $5 a month out for some kind of fee.
Only been banking at PFCU Twin Falls branch a short time. Gotta give credit where credit due, ms Daisy is always smiling and truly amazing to deal with. PFCU definitely got lucky when they hired her! Keep up the great work ethic ms Daisy, you are awesome.
I have had my loan with pioneer and I really like the service and rates. Daisy Montes from Twin Falls branch referral me to the special Covid-19 loans they were offering. It really helped me out a lot.
“Move your money forward?” what a joke! Pioneer has taken money from me countless of times and when I call for my money back they have me on hold for 30 mins and then end with the respond “our curtasey fees are time stamped” when they …
I spend most of my time living above Orofino, ID on a farm I own and the winter months at home in Magic Valley” close to Twin Falls.
I don’t like borrowing money! I haven’t since I was forced to borrow money …
The staff at Pioneer is very friendly and always helpful. I have multiple loans through them and have never found rates that come close to Pioneers. I love that they have an insurance department inside the credit union so I can shop around for rates, insurance, and do my banking at one stop. Thank you Pioneer!
I applied for my loan via phone had the pleasure of working with Vikki. She was very helpful and understanding of my situation. She was very pleasant through the whole project. They lifted a huge weight off my shoulders. Thank You PFCU.
JJ has been great with us. She helped us open our account and we were approved to refinance our vehicle at a much lower interest rate. Looking forward to a long financial relationship.
I have been a member for over 12 years and have had a business account for Snake River Yellow Cab for almost 9 years and they have always been the best to work with! Whatever we need, they help us out. We love the people and how they care about each member. They are great!
I’ve had a loan with this bank for going on 4 years. At first it was good then when I’ve had things happen in the last 2 years, they don’t care. I’ve had to defer my payment a few times due to my dad passing away and other things happening …
Applied for a credit builder so I can refinance my car to get a better rate & I’m glad I got the help from Daisy. She’s amazing and she explained everything to make sure I knew what I was doing. I love banking with Pioneer, thank you!
This to me is the best bank on earth, they have helped me so much in my journey to get my life back together. Almost 2 years ago I was released from prison and didn’t know how to live “normal” I opened my first ever bank account and just …
Your company is a joke, I have been a customer with our car loan and now after two years you’ve lost our insurance information and threaten to have almost $5000 tacked on for your mistake. We pay $700 A month on time with no problem. Only …
My husband and I recently contacted Mickie Z. at the Twin Falls to assist us in getting a loan for an older car. She was helpful, asked pertinent questions to get our loan on the right track and approved. We are happy two car drivers again, thanks to Mickie and Pioneer.
Did a video chat with a representative and emailed all my personal information in order to do a refinance on a loan. I was told I may not qualify for the promotion, but will still qualify for an excellent rate. That was 11/30/2021 and I …
Every time I go into this branch I feel welcomed and I am always helped with everything that I need the tellers are very professional and I always feel like I get the help that I’m looking for.
Protected me from a $1000 scam. I’m trying to pay a relative back for saving my dog and helping me during my car accident so I wasn’t thinking clearly. My brain went oooo money and I did a stupid mobile check deposit with someone I didn’t …
PFCU has been excellent to do business with. My family and I have been with them for many many years. When we joined PFCU we where just getting started out. They have helped us have a lot of fun thru the years. We love traveling and playing …
By far the best customer service I have received from any financial institution period. I was educated on options to help grow my money and all staff that helped went above and beyond. I would recommend that everyone bank with this bank. I have been there so several years and can happily say I will never leave.
I was purchasing a new car at a near by dealership. They couldn’t get me the financing I wanted from the Banks and CUs they were working with. I went to the Pioneer down the street and got a loan with a fantastic interest rate in less …
They are my favorite credit union one ever been associated with. Very professional and precise and always smiling and willing to share a kind word. Best service in the Magic Valley.
The associates at this location are the friendliest, most helpful and polite staff I’ve encountered at any financial institution. 10 out of 10 highly recommend
When no one would help us, PFCU did!
Been with Pioneer 16 yrs they are great!!!!!
The staff is amazing and they are always so helpful.
The Jerome branch is so amazing great friendly staff
Great to deal with and loans are approved very quick.
Always good help when you need it! Loans are a breeze!
Super nice bank and staff is friendly and helpful at all times.
Best credit union in town! Got all of our loans there!
Great banking experience every time! Professional and personable. Thank you
Very nice people always willing to help
Don’t trust that when they say they are open they will be, atm shut down and unable to make a deposit at the virtual teller machines- claim they are open today, Friday November25 until 6pm- they were not đź‘Ž …
Went to move the payment date on my truck today and it was quick and painless they actually contacted me and asked me if I wanted to change my payment date one signature and it was done thank you
They have very good customer service and I was able do get my own debut card and checking account!
Twin Falls branch has a very good community service and are have awesome workers like Jarely Avila who have such great welcoming attitudes
Brett Loveless is the best, he took the time to navigate me through a sometimes daunting task of financial well being. Thank you sir, its appreciated!
I was referral by daisy montes in the twin falls branch, I was having a lot of issues with my other institution and I am glad to have an account with pioneer. Very friendly staff
Too bad I can’t leave zero starts,The establishment is a joke co-signed for a loan they didn’t even put down the right number or address for main contact when I found out the person I co-signed for was not making payments, I called them to …
Great place to bank. They will help you figure out how to improve your credit score.
Mickey really came through as our loan officer. Professional and courteous with hard work at the corner stone.
Brett was amazing to work with on all of our loans. Always there to answer my questions and be helpful! Hope you enjoyed the pie!
Don’t expect them to actually care about you and your financial situation. Also don’t call 30mins before they close. They never answer
Best decision I’ve ever made
Got tired of Wells Fargo BS
Actually getting my trucks under this bank
I was on hold for over an hour and decided to enter my number for the callback once it was my turn. It’s going on 3 hours now and I haven’t heard back. Worst customer service. This is ridiculous. …
I paid off a loan in full and two months later still fighting to get the title. Called numerous times and get a different excuse every time. They’ve forced me to seek legal help and I wouldn’t recommend doing business with them on any level.
I have used Pioneer Federal for three auto loans. Their rates have been the best in the area that I have found and the customer service I have received has been exceptional. I have referred them a number of times to friends and plan on using them exclusively in the future.
Such an amazing bank with awesome employees who help you and understand.
I’ve had a account here for 5 years and have never had a issue they’ve helped me pay bills, they’ve helped me get loans to buy a vehicle they’ve been there for me even when I didn’t have the best of credit until they helped me clean it all up.
Its easy to be a good business, when everything is right. Few step up when someone has been wronged. Pioneer did! I was scammed online into a bogus wire transfer with Pioneer being the recipient bank. I looked online, found email …
Their loan department screwed us by not knowing her business. Plus when we paid off our loan without telling us started taking $5 a month out for some kind of fee.
Only been banking at PFCU Twin Falls branch a short time. Gotta give credit where credit due, ms Daisy is always smiling and truly amazing to deal with. PFCU definitely got lucky when they hired her! Keep up the great work ethic ms Daisy, you are awesome.
I have had my loan with pioneer and I really like the service and rates. Daisy Montes from Twin Falls branch referral me to the special Covid-19 loans they were offering. It really helped me out a lot.
Very good credit union with great people
“Move your money forward?” what a joke! Pioneer has taken money from me countless of times and when I call for my money back they have me on hold for 30 mins and then end with the respond “our curtasey fees are time stamped” when they …
I spend most of my time living above Orofino, ID on a farm I own and the winter months at home in Magic Valley” close to Twin Falls.
I don’t like borrowing money! I haven’t since I was forced to borrow money …
The staff at Pioneer is very friendly and always helpful. I have multiple loans through them and have never found rates that come close to Pioneers. I love that they have an insurance department inside the credit union so I can shop around for rates, insurance, and do my banking at one stop. Thank you Pioneer!
I applied for my loan via phone had the pleasure of working with Vikki. She was very helpful and understanding of my situation. She was very pleasant through the whole project. They lifted a huge weight off my shoulders. Thank You PFCU.
JJ has been great with us. She helped us open our account and we were approved to refinance our vehicle at a much lower interest rate. Looking forward to a long financial relationship.
I have been a member for over 12 years and have had a business account for Snake River Yellow Cab for almost 9 years and they have always been the best to work with! Whatever we need, they help us out. We love the people and how they care about each member. They are great!
I’ve had a loan with this bank for going on 4 years. At first it was good then when I’ve had things happen in the last 2 years, they don’t care. I’ve had to defer my payment a few times due to my dad passing away and other things happening …
Applied for a credit builder so I can refinance my car to get a better rate & I’m glad I got the help from Daisy. She’s amazing and she explained everything to make sure I knew what I was doing. I love banking with Pioneer, thank you!
This to me is the best bank on earth, they have helped me so much in my journey to get my life back together. Almost 2 years ago I was released from prison and didn’t know how to live “normal” I opened my first ever bank account and just …
Your company is a joke, I have been a customer with our car loan and now after two years you’ve lost our insurance information and threaten to have almost $5000 tacked on for your mistake. We pay $700 A month on time with no problem. Only …
My husband and I recently contacted Mickie Z. at the Twin Falls to assist us in getting a loan for an older car. She was helpful, asked pertinent questions to get our loan on the right track and approved. We are happy two car drivers again, thanks to Mickie and Pioneer.
Did a video chat with a representative and emailed all my personal information in order to do a refinance on a loan. I was told I may not qualify for the promotion, but will still qualify for an excellent rate. That was 11/30/2021 and I …
Every time I go into this branch I feel welcomed and I am always helped with everything that I need the tellers are very professional and I always feel like I get the help that I’m looking for.
Protected me from a $1000 scam. I’m trying to pay a relative back for saving my dog and helping me during my car accident so I wasn’t thinking clearly. My brain went oooo money and I did a stupid mobile check deposit with someone I didn’t …
PFCU has been excellent to do business with. My family and I have been with them for many many years. When we joined PFCU we where just getting started out. They have helped us have a lot of fun thru the years. We love traveling and playing …
By far the best customer service I have received from any financial institution period. I was educated on options to help grow my money and all staff that helped went above and beyond. I would recommend that everyone bank with this bank. I have been there so several years and can happily say I will never leave.
I was purchasing a new car at a near by dealership. They couldn’t get me the financing I wanted from the Banks and CUs they were working with. I went to the Pioneer down the street and got a loan with a fantastic interest rate in less …