Spectrum Association Management delivers Refreshingly Different HOA management. Most management companies offer the same basic services, but what makes us different is how we perform those services. We believe in providing exceptional customer service to homeowners, Board members, and vendors. It’s what we do!
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
17319 SAN PEDRO AVE, SUITE 318, San Antonio, TX 78232
Great Service!! I turned in a request for a storage building in my back yard and Eric Chen helped me through the process. After get the required item to her my request was approved within two days. Very prompt response to emails as well. Great Job!
I would give zero stars if I could. We are stuck with this property management company because it is a new neighborhood. God knows we would switch if we could. Because they know you can’t switch companies your fees are exuberant you get …
Our Community Manager, Josette Kuykendall, has been helping me with some documentations our old HOA forgot to load in the system. Miss Kuykendall is professional, responsive to all of my emails, if she does not have the answer; she will …
I would like to extend honourable mention to Stephanie B. for her devoted, professional, and communicative approach in her role at Spectrum. She has raised the bar regarding her business acumen, she exhibits great communication skills and …
If I would’ve left this review before Stephanie Valle became our community manager, it would be much different that this. I can’t say enough great things about Stephanie! She is incredible attentive and responsive to the needs of our …
Our neighborhood has gone through several management companies since I moved to this particular neighborhood in 2007. There has been some pros & cons of each management company that we have had. By far I believe that Spectrum Management …
I spent nine years serving on an HOA BOD to include the president position. Spectrum was not our Mgt Co. during this entire tenure but we hired them about five years ago and they have been fantastic to work with. They are courteous, …
WORST COMPANY EVER. They charged me more of what I owe for HOA fee. Charge $300, Fee: $445 paid TOTAL OF $745 and yes, they legally can do that. So wrong. Can’t wait to move out!
Very impressed by the turn around time for approving new construction plans. Very helpful staff and the liaison with the architectural committee went out of his way to help expedite the approval.
We have had ongoing issues with the gate access at our community for over a year. Staff at Spectrum have been super helpful & professional (both on the phone and via email) in helping us when our code and remotes were malfunctioning. …
I’ve been on the Board of Directors of my Homeowners Association for about four years. In that time, I’ve worked with three different Association Management Companies and numerous community managers. By far, Cliff Parry, at Spectrum …
We are about to hit a year buying our home in that span of time we’ve had about 3 hoa managers!
They are extremely quick to had out violations but can’t get back to us ! Our …
I have more than 4 weeks trying to request a simple permission for the extension of my fence, I call and left voicemails numerous times. They told me the were going to call me back and they never do. They gave me an email since I keep …
Dealing with this company has been frustrating and outrageous. They have lacked communication multiple times. When moved to a community managed by them, I sent a request to stain my fence along with specific colors. It took over 3 months to …
I went into the office needing an approval for my roof and fascias to be replaced and painted the day the materials were being delivered. Jennifer Garza, the rep for my neighborhood assisted me immediately and was extremely kind and …
I had the pleasure of working with Dana at Spectrum recently to have approval from my HOA on an outdoor shed build. She was very helpful and provided all the necessary documentation I needed to fill out to make the process as quick and …
The landscaping company used in my neighborhood ran into my back yard fence. I was concerned my dog would escape. I called Spectrum who got me in contact with the community manager Stephanie Valle and she was excellent to work with. The …
I had 3 arch improvement requests to submit. Bethany Kuhns explained the process to me, followed up on my requests including information from me, reviews by the committee and made sure I had approvals within a few days. Thanks Bethany!
I have been a homeowner now for 3 years, and my HOA is with Spectrum. I had on issue that needed to be addressed with my assessments. I spoke with Sandra Molina, and she assisted me in getting everything settled. She took her time to make …
Jennifer Garza is our assigned “Spectrum ACC Coordinator”. Jennifer has a fantastic work-client attitude and can tell she really enjoys her job. Jennifer was extremely professional and prompt in assisting us in setting up our HOA account …
Spectrum Association Management has been good to work with as a homeowner and a board member. Cliff Parry goes above and beyond as the manger of our community. Sure there are hiccups here and there but the quality of the company is great …
Dec 2018 – Just finished working on a recent home upgrade project. Jennifer Garza was very helpful during our whole project. It was a pleasure to work with her. …
Thank you for our new Community Manager, Samantha Ynostrosa! In the past we have had a most difficult time of getting people to respond, much less take care of our concerns. But, NOT SO with Samantha! She responds quickly, professionally …
My community manager, Lauren Hale has been outstanding to work with. I recently had a complicated outdoor project that resulted in numerous changes and submissions to the ARB and HOA committees to seek approval and she was with me every …
Matt Wade helped me out tremendously and helped me resolve my problem very quickly. I had been waiting to get a gate remote for quite sometime, but he was able to get one ordered for me in the blink of an eye.
Used the chat feature to speak with Janae. She was very helpful and resolved all my issues.
I am rating Lauren Hale, our community manager with Spectrum, five stars! She listened to the needs, and concerns, of our residents at the last last HOA meeting, and made a commitment to rectify any issues that fell within the scope of Spectrum’s duties. She has followed through with those commitments and is doing a wonderful job.
Lauren has continued her fantastic management of the Havenwood subdivision. She has kept all board members up on issues pending, and is very proactive for upcoming issues. We had several areas that needed to be cleaned up and she handled …
I serve on the Board of Directors of Big Springs and just wanted to recognize the amazing dedication and efforts of our community manager, Maria Robinson. She is amazingly responsive to the association’s needs and always comes through for us. She is the best person we have dealt with at Spectrum and a great asset to your organization.
When my husband I chose a location and builder, we looked for an HOA to meet the standard of living we were looking for. Vanessa Squires has been amazing in handling and resolving issues as well as providing direction to our needs. She is an outstanding manager and facilitator when working with the community.
I would like to review Stephanie Valle. Prior to the pleasure of being on the Board, Stephanie helped and listened to me in many ways. The first that pops out in my mind was when I was attacked by a neighbors loose dog. Stephanie heard …
I have had several pleasant interactions with Spectrum Association Management, as a company,a no negative ones to speak of. I followed the guidelines to get an impulse-decision project approved and they were extremely quick in their …
Working with Andrew was an outstanding experience. He is responsive, professional and customer service oriented. We are new to the community, and Andrew provided us with information we needed very quickly to support a major construction project. No doubt he is a subject matter expert and represents to community exceptionally.
I work with Spectrum on a weekly almost daily basis and I could not be happier with the work that Kevin Koether is doing for our neighborhood. Stone Ridge HOA President, thank you again Kevin for your hard work!
Fees fees fees fees!!!! Don’t take action on neighborhood issues. Payment processing is horrible. Over 15 minute wait time to talk to anyone. Hours of operation are unacceptable.
Jennifer Garza was incredibly helpful in getting my architectural review request expedited for my backyard project. Not only did she work quickly, she stayed in touch with me and my contractor to facilitate the receipt of all the project details. Very impressed with her service!
We had to search for a new property management company when the previous company was not meeting our needs. Spectrum jumped right in and worked with us. Our property manager, Bonnie McCarthy has always been quick to respond to questions. …
I would like to thank Dana for the AMAZING Customer Service we received. We are new to the HOA process and was a little leery because of “stories” you hear about HOA. I will tell you that they must not have had the pleasure of Dana’s …
Recently moved to San Antonio, Riverstone in Alamo Ranch to be specific, from Tampa. I’ve had several questions regarding the HOA rules as our HOA in Tampa was rather strict. Stephanie Valle has been great, both via email and in person. …
I want to comment on the great service provided by Andrew Hale by helping with the processing of my home improvement project. He was very timely with responding to our request and made sure that our project was in compliance with HOA guidelines. Thank you for your help Andrew!
Spectrum helped the processing of my new home construction very quickly. The ACC reviewed the plans with little issue, and Erica from the main office facilitated this all well. I am appreciative of the great communication and friendly customer service. Thanks Spectrum – great start in Timberwood!
Dache Hammonds has been very helpful in guiding me through the process to get a relandscaping project approved by the HOA. She is responsive and prompt at answering my emails and questions. Also she allayed my concerns with diplomacy and tact.
Our request to add a concrete slab to place our shed on was approved very quickly and without any hiccups.
Shay was great to work with.
I recently contacted the HOA regarding a issue with a perimeter fence issue. I spoke with one of the agents who was very polite and pleasant. She directed me to our Community Manager Angela Jones and she was absolutely wonderful. Explained …
I wanted to share how professional & helpful Vanessa was on my recent issue. I am a new home owner and she was a huge help when I needed assistance getting my amenities key. She emailed clear & precise directions on how to apply and retrieve what I needed. And, it was resolved quickly. Thank you for all your help!
Hammonds has been very helpful in guiding me through the process and procedures when submitting any request. As a first time home buyer and having an HOA it can be a little overwhelming. Yet Dache has made this much easier and less …
Spectrum is the best association management company that I have worked with. The staff is courteous and as helpful as they can be. Our community manager, Kristin, has been exceptionally helpful and responsive to any issues that we have …
I am on the board for Hunt Crossing HOA. Our Spectrum Community Manager is Olivia Osuna. Up until Olivia came on board with Spectrum we as a board were seriously considering looking for another community Management company. Previously we …
Stephanie has been the Community Manager since I have been on the HOA board. She’s been very responsive and communicates regularly with all of us. Most people don’t realize how much work goes on behind the scenes (I sure didn’t prior to …
We bought a new home in Redbird Ranch and we wanted to add a cement patio area to the backyard. We sent in our request to the HOA and were pleased to be working with Andrew Hale. Andrew was very helpful and kept us informed of exactly what we needed to do and what to submit to expedite the process for approval. Thank you Andrew
Cody Davidson with Spectrum HOA is one of the most responsive and professional representatives that I have had the chance to interact with. He has always gone above and beyond to ensure that the Potranco Run residents are satisfied and …
Kristin Bratton was the liaison between us and our HOA when we needed approval for a landscaping project. Once I submitted the request, I was contacted by Kristin by the next day. There was a bit of back and forth as the HOA requested more …
I contacted Josette our neighborhood spectrum representative about repairs needed to our tennis courts. She was very responsive and returned my email within the hour. She has promised me that the repairs will be made by end of this week. I’m really impressed by her professionalism and her response time.
Spectrum is great, but Lauren Hale is awesome! She is extremely attentive and very quick to respond. Her genuine care for our community is refreshing and always appreciated. The job of a property manager is thankless and she does it with a smile and grace. 5 stars for spectrum.
Katie Cruse has always been a pleasure to work with! As a business owner, it feels comforting knowing that when she calls it is always going to be well planned. She also has gone over the top and helped my company get our website on the major search engines. This individual is truly a blessing to have met and continue to work with!
I’ve served on two previous HOA boards, and during my third board we currently have Spectrum AM. Our community manager is Israel Sanchez. I can honestly say Israel has built a long-lasting relationship with myself and the other board …
Since becoming our Community Manager in the Heights at Stone Oak, Josette has really been a blessing to the Community. We are now having many more gate access events, more updates and communication and she is always available by phone or …
I recently worked with Jennifer Garza to submit a request for a patio project through our home owners association. Jennifer was very helpful and efficient and we received approval for our project within 24 hours. I’ve had similar positive …
I dealt with Kristin at the San Antonio Texas Spectrum Association Management with multiple questions concerning HOA compliance. She guided me through all the processes with what was required with the utmost sincerity and professionalism. …
I am a home owner and Realtor in San Antonio. My experience with Spectrum has been nothing but excellent on all levels. As a home owner and working with them as a Realtor in our industry they go above and beyond to accommodate their …
I’ve lived in my community for 10+ years and I’m still trying to figure out why our association pays this company. As a community, we PAY for ZERO communication and canned/robotic responses to any concerns that we bring to their attention! …
Super pleased with our property management company SpectrumAM and more specifically with our property manager Stephanie Valle. Over the past several months we’ve had home projects and more than your average communication/dealings with the …
From the day I submitted a property improvement request for approval, Andrew Hale was in communication with me every step of the way. It was great not being left to wonder. In a matter of days he let me know that it was approved. My husband and I appreciate his quick and professional response in this matter.
I just want to say thank you to all the staff at the Spectrum Association Management. They’ve been a big help when you need them, whether you’re asking questions about home improvements or any HOA related questions. They are professionals …
I submitted a request for permission to make some home improvements on my new house. The Spectrum associate (E. C.) was amazing. She handled my concerns in a very timely manner and was so professional. Additional information she required of …
I’ve been living in my home for 6 years and this is the first time I needed to submit a request through the Architectural Control Committee. I travel often for work, so my time windows for building are limited. I worried that the process …
This company is a joke. Spectrum took over from our previous HOA and did not obtain all of the appropriate documentation from them. The previous HOA approved our solar panels, but I guess Spectrum could not be bothered to obtain the …
NOPE. Just moved into a new subdivision under spectrum. RUN! It’s hard to speak to a live person and even at that, they give you the run-around and every person from spectrum will say different things when explaining important issues. …
I have worked with a wide range of neighborhood management companies over the years as a vendor. What truly makes a difference is the individual manager assigned to your property. Each manager I have worked with at Spectrum from a business …
Most recently, we had an issue regarding an improvement violation on our property. I contacted the ACC coordinator for our neighborhood, Ms. Dana explaining the situation to her and for guidance. She had me forward the proper documentation …
We recently submitted a home improvement project request to Spectrum and the response time was amazing. Because it was something that needed to be done as quickly as possible, they expedited the process and we received the approval within a few days. Very helpful!
I had a repair/improvement request submitted to my HOA. Andrew served as the coordinator between me and the Architectural Control Committee. He quickly responded to the information I provided and kept me up-to-date during the process. …
They neglect our neighborhood they never fix anything and all they do is give you fines for stuff that has nothing to do with anything ur bushes dont match ur home ur grass is to long ur front bushes are to big they were planted by the builder hello
I worked with Dana to get our pool approved for construction. She was easy and great to work with. I dropped all required information off to her yesterday, and the next day received an e-mail that is was approved. This was a great …
Working with Spectrum Has been ideal. They conduct their business with the utmost professionalism. Communication is fast and helps streamline the quality service our clients deserve. Matthew Perez is just one of the outstanding community …
Andrew was responsive and professional. I am glad to have an opportunity to make contact in person, via email, and through an app. The process of obtaining what I need through the HOA loops has been a good experience for this new move we just made and updates we’ve scheduled.
I contacted Spectrum about a few upcoming projects I was planning and an urgent repair (Fence) that needed HOA approval. My representative was out of the office so I was transferred to Jennifer Garza. I am grateful I was transferred to her, …
After the closing of escrow in October 2021, I had nothing but issues with this HOA. Escrow had paid fees through 12/2020. When I contacted the HOA office in the beginning of 2021, I was told I had no pending balance and that I still …
Dache Hammonds is my ACC Coordinator for my Subdivision and has been extremely helpful and courtesy throughout my remodeling project. Response time has been quick and easy. I appreciate all the assistance provided to me, this is my second project and she assisted me on both.
Thank you
I recently needed approval from the ACC for some changes to our exterior and a roof replacement. Patricia Reyes and the ACC were wonderful and very quick to approve our request and they the made the process easy! So appreciative that they’re awesome to work with!
Property management is hard. Lots of people to please. I served on the board of a large (1000+ Home) neighborhood. We had 3 community managers over my rime in office. They were ok but seemed lost under the umbrella of Spectrum. After …
I have two issues recently that have needed immediate attention and Josette Kuykendall not only responded quickly to resolve them but also took time out of her own day to meet me to get a responder attached to my new vehicle I had just …
I live in a neighborhood managed by Spectrum HOA. I recently worked with Jennifer at Spectrum HOA in regards to a home improvement request I submitted for my home. I greatly appreciated that the website was revamped as it made the process …
I worked with Bethany to get our driveway extension approved for construction. She was fast to respond and great to work with answering all of my questions. I entered the required information on the online portal using the downloaded form …
Had my home improvement approved for a deck. I received a prompt response & Linda Cusano was awesome to work. She answered all my questions & keep me updated. Thanks Linda!
Spectrum has been wonderful! We are in Cresta Bella and have been in contact with Dache Hammonds. We put in a home improvement request for a pool. We were told it would be 30 days until we received an answer. We received our approval in a …
Extremely pleased! I was at first dreading the wait for my approval for a new improvement to my property. The contractor I used gave me the needed documents and told me to reach out to Spectrum to start the application process. I went …
Working with the San Antonio Community Manager Josette K. has made it easy for me to understand the requirements I needed to comply with. She has been ready to help, easy to work with and provided the information I requested 🙂
Excellent management company. STEVE PIELE, has been a steady asset for our small, but able community, and it has been our pleasure to work with him. I highly recommend the Spectrum Association for anyone looking for to better their company.
I had a concern that affected our neighborhood as a whole. I reached out to our community manager, Vanessa, and she responded within a timely manner to my email. She brought up my concerns to the HOA board and they were able to implement …
Working with Spectrum Association Management was a great experience. I had the pleasure of working with Jennifer Garza when getting a project approved for one of my customers. She was very responsive and kept me updated throughout the …
We just purchased a home and needed to do some additions to the home before moving in. After submitting documents to the HOA, we had a fast response with details on how to proceed from Dache Hammonds!! Thanks a million!
As a board member of our HOA, I have appreciated the value that Spectrum AM has brought to our community. Nicole Tufts and Samantha Ynostrosa are courteous, friendly and professional. Very responsive whenever we have questions or needs – …
I am new to the neighborhood and my first experiences with the HOA were less than positive. However, I worked with Andrew Hale to complete a request for home improvement and he was outstanding. He was professional and friendly and expedited …
As as officer of an HOA, I have found Spectrum to be incredibly professional and responsive. We recently had some legal issues. Samantha Thomas took charge, contacted our insurance carrier, contacted a fantastic legal team and had the entire process under control within a few days. She gets 5 stars!!
Patricia Reyes is AMAZING!! I asked about repairing/replacing a portion of my driceway due to safety concerns, but was told I needed HOA approval. When I applied for the request, I was told it would take 30-60 days to review, consider, …
Dache Hammonds was very responsive and assisted us with getting our ACC request approved. She made sure we provided everything needed so that our request could be reviewed and approved with out having to have any back and forth for more information.
Excellent experience with Andrew Hale of the SA office related to review and approval of new home building plans. We received an approval for our building plans from Spectrum and the HOA in a week + when 30-60 days was expectation. We are quite pleased with the level of service provided by Spectrum and, especially, Andrew.
Very good response time from the HOA to an improvement request. also, very clear the required information for in the request form.
Andrew Hale really came through for us with our home improvement process. Kept us well informed at each step of the process, with very informative and friendly emails. Turnaround time was less than 2-weeks, which is outstanding. Could not …
Kristin Bratton Did an amazing job helping through the processes and procedures to get my home improvements approved! She was very informative of the information and details required to assure a proper assessment and a quick response. I am happy to say all my request were approved in a timely manner. Thank you again Kristin
Stephanie Brennan is truly a pleasure to work with and for. As a business owner, I truly enjoy the way that she lays out everything that is needed and always makes sure it is done correctly. Under her guidance, we have been able to help a …
Andrew Hale has helped my husband and I two different times with our new home being built in Rio Ancho. He has been very responsive, helpful and courteous both times. He has been a pleasure to work with. Thanks for making this an easy process for us!
My HOA requires improvement request in order to complete home improvements. Mr. Hammonds of spectrum management made the process easier and guided me through the many steps required to make sure my requests were appropriate and that they were approved. Thank you for being professional and very helpful and knowledgeable.
Love working with our new community manager, Leah! She’s really interested how our HOA can best be served. Very responsive to our needs!
I submitted a project for my backyard which included extending/covering our patio, and the entire time Spectrum kept me informed of the process and even though HOA had 30 days to respond. we received a prompt response within 2 weeks with approval.
Erica is amazing to work with. This is the second project she has patiently, with great knowledge, and professionalism, helped me with – guiding me through each process and was able to answer every question and concern. She was always …
I am a board member for the Villages of Stone Oak, in north San Antonio. Stephanie Valle of Spectrum has done an outstanding job for us. Always attentive to what we need, and to our request for information. She has done a terrific job taking care of our community.
We submitted a request for approval to have our fence painted and new garage doors installed. Within only a few days after submitting the request we received our approval letter in an email with a congratulations. The site said to expect a …
Andrew, our Spectrum HOA rep was extremely helpful in getting our applications for home improvement validated and approved!
I need to acknowledge the prompt and efficient response I received from Jennifer Nutt in your Legal Department with an issue that I had with my mortgage company while trying to refinance my home. She immediately took action to resolve it, …
I had contacted Mrs. Josette Kuykendall and Mrs. Jennifer Garza asking for assistance in my newly purchased property and regarding the new application submitted to the HOA at the Canyons. Both Mrs. Kuykendall and Mrs. Garza went above and …
For three months I have been emailing and calling to try and resolve an issue with my HOA account for a neighborhood that they manage. Every single time I call the call center they give me a run around that they have to submit forms to the …
Vanessa is our site manager at Cross Creek and she is great! She is very responsive and always prepared. She helps where she can and I commend her and her team for their professionalism on our yearly meetings. They took the time answer all residents so that we all felt heard.
Please maintain the pool at Alamo Ranch. We pay you for this service. Do your job.
Dache was very responsive when it came to helping us get approval for our backyard renovation project. We appreciated the quick turn around time, as we had contractors who were ready to start work.
This HOA office provided an online avenue to propose a change on my backdoor porch. The form was very clear and easy to follow. This made the process open, honest and succinct. The form allowed for uploading a sample picture, and a plat …
Stephanie was quick to respond on the issue I reported. Even though she wasn’t able to resolve the issue, she explained that she was already aware and the progress she’s made which helped me to understand the effort it was going to take. I’m extremely satisfied and even offered to help if needed. Thank you Stephanie!
I needed to get approval from the HOA for a closed in back porch. I submitted my paperwork and Andrew Hale assisted me with the process. He was very responsive and timely to answer all of my questions. He was able to get the approval completed fast. Thanks Andrew, I truly appreciate the service you provided!
I am writing this review to let you know that Stephanie Valle, who was the Site Manager at The Village at Inwood for many years, performed her duties impeccably. …
Since our HOA replaced the previous HOA management company to Spectrum AM, services were hugely improved; i.e., timely communication, prompt response, excellent follow-through, and commitments to professional care toward home owners. As an …
Applied for a roof replacement to Spectrum Assoc. Mgmt online. It was much easier than before.
I want to thank Jennifer Garza for assisting me in transferring the photos of my …
I would like to give Mr. Andrew Hale from the Redbird Ranch HOA board an outstanding rating for customer service. I have resided in the Redbird Ranch Community for over 1 year. I have had the need to contact the Redbird HOA on several …
Our Community Manager, Josette Kuykendall, has been very responsive to my emails outlining concerns in our community. Specifically we have a builder that needed to address some common areas still under their oversight. Josette worked …
Tyrone Pringle of Spectrum Association Management is absolutely AWESOME! His professionalism and desire to provide great customer service made the HOA approval process very smooth! After being denied twice, Mr. Pringle walked me through the …
Josette was a pleasure to work with! She helped us from start to finish and was able to get us the document we needed. She was quick to respond to calls and emails and was a tremendous help in getting the situation resolved. Thanks Josette! We appreciate all your help!
Our community manager Josette has been a wonderful point of contact as I try to understand the rules and regulations specific to my HOA. She’s been patient with all my questions and responded quickly. She even responded to a question I had late evening a few minutes later!
Lauren Hale has been a delight to work with. Since she took over as property manager at Johnson Ranch there has been a complete turnaround in the level of customer service that residents receive. I have worked with Lauren on several issues …
We recently moved in and installed a screen door without realizing prior approval is needed. After receiving the notice, we began to correspond to begin the process. We were pleased that we were not told that we needed to remove the …
Growing up never having or knowing what an HOA was or understood the legality of it. It really is true all the stories about how awful they are. They deny you for improvements and give a reason why which is not listed in any documents given …
My husband and I recently purchased our new home and discovered the chimney needed major repairs. After consulting with a chimney contractor and scheduling the repairs, we received the SpectrumAM welcome booklet and noticed that any …
We’ve completed multiple projects now that have required HOA approval. Following the approval process in place, and additional assistance from Linda make everything easy and timely. …
As a vendor, we at SAT Energy have enjoyed working with Spectrum Association Management. Katie C. has been wonderful to work with in being a great mediator on behalf of HOA communities and vendors alike. We look forward to continuing our work with her and her fellow Spectrum Community Managers.
Dache was wonderful to work with. He was super helpful and very quick to respond. He helped us get our pool approved.
The process was difficult to follow on our own but as soon as Jennifer intervened we felt more comfortable with the process and were able to move forward. She provided us with all of the information that we had not previously received and …
We live in The Crossings at Spring Creek and I was very pleased with how professionally and quickly the homeowners association worked with us to get our improvements approved. Jennifer Garza was a delight. After we submitted our request, …
Harassing the homeowners by sending violations that are NOT ACCURATE…stating they don’t have the paperwork the stinking IMBICILES!!!
Need to get your act together Spectrum!!!!!!!!
My husband and I decided to spruce up our lawn with landscaping. I was skeptical when reaching out to HOA because I’ve heard the process can be long and tedious. The Spectrum website was so easy to navigate. The improvement project link was …
Andrew Hale was extremely helpful and professional when I submitted a request to have my roof re done. Andrew was prompt and helpful in all of his responses, knowledgeable, and a pleasure to work with. I received my approval quickly and now …
Andrew was helpful and made sure I was informed when my request was submitted and when it was approved. I needed to replace my roof and the entire process only took 2 weeks. I know any future requests will be handled in a timely and professional manner.
Money making entity. Nothing more…. Nothing less….Late fees / penalties abound and are their priority is to collect.
Our neighborhood elected HOA was far more efficient, didn’t charge us incredible …
This is my first experience with an HOA and it’s been easy. Kristin has been amazing! She is quick to respond and definitely is willing to help solve any problems that may arise! She is awesome and I definitely look forward to working with Spectrum again.
My Experience with Spectrum Association was very good. Andrew Hale was very understanding and was aware of my sense of urgency to get this project done. He displayed very good due diligence on my application. He responded to my …
It is always a pleasure working with its Stephanie Valle as our community manager. I’ve worked with her as a current board member and prior to being on the board as a committee member. She is always very responsive and professional. She’s …
I’m pleased with Dache Hammonds in the pushing through our HoA approval. Dache kept up to date for additional documents required and the status of our request until approved and i took 6days from the day I supplied all the required documents.
Extremely easy to work with. Expedient in their response to my issues and very invisible to owners who appreciate HOA’s who respect their clients. Thank you for being a great Association!!!
This is a review for Josette Kuykendall, who is our HOA community manager.
We had an issue with assessments, and it was somewhat complicated.
She listened diligently, took a good grasp of the situation, and assured us she …
I had occasion to apply for an application to the Architectural Control Committee (ACC) for a fence project. From the very beginning Jennifer Garza contacted me via email and walked me through the process every step of the way to assure I …
Called Main Number. Still on hold, Its been over 20 minutes. I feel like I called a government office. They don’t answer either.
I have been trying to talk to someone forever with no luck. I’ve been on hold for over 2 hours with no answer. Its been over 30 days since I put in my request for and improvement with no response. Besides that I am paying a high price …
Prior to departing my position as President on the HOA Board I had the pleasure of working with Miranda. She was new to our community but was extremely professional, Attentive, and responsive to all of our needs. I appreciated having her join our community and know I left the neighborhood in good hands. Thank you Miranda!!
Dache Hammonds’ proactive and thorough service efforts made our recent HOA-home-improvement-request experience efficient and stress free. We are happy to know that our Spectrum office employs professionals who care about its homeowners.
Janet Mooneyhan is our community manager. She is top notch in skills and abilities across the board in all areas of the business of community management. Her above reproach ethical standards and her high moral character drive her to be …
Moved in early this year, so far, my request have been reviewed quickly. Andrew Hale was quick to send me notification of my approval and when I had a question, he was professional and quick to answer! I like the speed in my approvals so …
We moved into our new home a wanted to add a concrete slab for our hot tub. After contacting Spectrum with all the details they notified me that it could take up to 90 days to get a response. Knowing that my time was limited to install …
The property manager for our HOA, Crystal, answers questions in a timely manner, provides guidance, and offers options, always in a professional, kind, courteous manner. . Her understanding of complex matter and explanations make decision …
I worked with Dache Hammonds for a mutual customer of ours, and he was amazing went above and beyond to assist me and the customer with obtaining approval. I definitely recommend him as your go to when you want a fast response and the up most professionalism.
Continuously receives billing statements and late notices for my HOA dues for a house I sold last year. Called multiple times to have them update their info. Don’t bother calling them during lunch hours as they won’t be there.
In general, the management doesn’t do anything to help the members. The only time you hear from them is when it is time to pay your assessment, then they are quick to talk with you. However, when I had hail storm damage to my roof, they …
Jennifer Garza was extremely helpful and professional when I submitted a request to have a storage shed constructed on my property. She was prompt in all of her responses, knowledgeable, and a pleasure to work with. I received my approval …
Tyrone at Spectrum Management provided great customer service. He dealt with my request for a roof replacement with efficiency, courtesy and consistently communicating with me through the HOA approval process. We were surprised the approval …
I really appreciated the quick turn-around from both Spectrum Association Management and my HOA’s Architectural Control Committee to review and respond to my request to make an improvement to my property. Everyone has a lot going on at …
I am happy to say Shay White was professional and responsive in handling my improvement request for my neighborhood. I waited a reasonable amount of time for the proposal to get reviewed and approved. I was most impressed. Keep up the good job!
I’ve had enough of this HOA. They are about as useful as a roll of paper towel at a pool party. For years I’ve dealt with their inconsistency, their lack of enforcement of bi-laws while citing responsible homeowners for non-sense, and …
I appreciate the care shown by Kimberly M. to expedite a request I had for the management. It has all been handled in a timely and professional manner.
We bought in a new neighborhood “managed” by Spectrum. There are large lots at the entrance that have been left to get overgrown and bare of any sod and landscaping. The land developer and builder has been in contact regarding questions …
I’d like to take a moment and recognize the property manager Stephanie Valle. She was a pleasure to work with. I had encountered some issues related to HOA fees and Stephanie immediately jumped into action and addressed my concerns. …
Our HOA property manager- Cody Davidson, was very responsive, polite and attentive. Next day repairs were done and street light issue was resolved. Moreover, Cody paid attention to details that our street light was dimer than others he took …
My family and I are new to the whole HOA thing, as our previous home did not have an HOA. For this reason, I’ve had many questions and was connected with Stephanie Valle. She has been amazing in helping me figure out the steps, she has been …
They responded quickly to my home improvement project and approved it, thank you Hoa
We are going through the process of building and the hoops of getting started and Josette who is the community manager has been super helpful in this process. She has got us answer in some stressful times and has picked up the slack of …
Having worked in the industry for many years and then becoming board president of our large association in New Braunfels Texas. Spectrum management has helped us with some very difficult personnel situations. Janet Moonyhan our community …
Absolutely useless they work for the developers not the community members. They don’t take calls, answer email, or do anything that supports our community members. They are quick to approve “improvements” (helps the developers) I have refrained from posting a review for more than 3 years, but this is ridiculous!
Love the quick and easy process and response for our project.Dache Hammonds was very helpful in getting our application approval in time and stress less.
Jennifer Garza in the San Antonio office is the best! We were in the process of selling our home and unexpectedly needed our roof replaced ASAP. Jennifer responded immediately when we submitted our project request including our need to …
I can’t express enough how much I appreciate our new HOA. Our previous HOA never responded and lacked serious customer service. Stephanie Valle has contributed so much to our family being happy with Spectrum. I have emailed her SO many …
Jordan was a great help in reserving our community park! He saved me time
I am so thankful for the diligence, guidance, and professionalism of Jordan Rogers. Jordan helped push my ACC request through so that it would be approved in a timely fashion! I was expecting the worse dealing with an HOA property management company, but with Jordan, I got the best!!!
Spectrum was very thorough with my New Home Plan review and
responded quickly to any of my questions!! I got approved way ahead of the time frame that I was expecting! …
I recently submitted a home improvement request to our HOA (SPECTRUM ASSC) and was very pleasantly surprised at how promptly my request got resolved. ACC Coordinator Dache Hammonds handled my request and kept me updated during the process. …
We are very happy with the way spectrum has been managing the subdivision needs. They are very responsive and promptly address issues/concerns we have. Especially Dache Hammonds, was very helpful with communication with ACC committee and resolving any related issues.
I’d like to call out a certain employee out at Spectrum for her stellar performance and service. Dache Hammonds with their ACC Department. I submitted an improvement request and got contacted immediately by her. Submitting my documents was …
I’ve had to drive here twice to get a pool fob, it takes more than 30 days to get a simple improvement request approved, there are terrible lawns in the neighborhood who get no notices. People with RVs and trailers parked in front of their …
They only complicate our community living. Expensive, CHARGES FOR EVERYTHING!!! They never do nothing, worst way to loose money by having a home.
This place is the worst for homeowner feedback from the community managers. If you’re looking for an HOA Management Company, do yourself a favor and seek another more responsive company. I’ve made multiple attempts at contacting Vanessa …
Spectrum manages the neighborhood that I currently live in. Stephanie is our manager and does an absolute fantastic job. She is very helpful and is always available even on her days off. She is always on time and makes sure to follow up. …
My job requires me to work with a great deal of management companies across Texas and some surrounding states, and out of all of them, Spectrum has always been the most helpful and the nicest to me! I’m always excited when I hear a client …
We build in a community that is managed by Spectrum. There are many intricacies to the approval process specific to each project, with large contract dollars on the line. We were in a real pinch and then Jennifer Garza stepped in. She …
I was very impressed with the people who work at this location. I received a notice of a violation and I email them asking for more information on certain covenants and they were all very professional. There was no arguing or fighting …
Dache did a great job of following up on an HOA request for a roof replacement for one of my clients. Thanks Dache!
Working with a solar company I had the pleasure to work with Tyrone Pringle. Very professional and communicative. He got our approval in just a couple of days. 10/10
Needed help restoring my gate code and Joseph V was able to help me fix right away. Website is very user friendly and employees very helpful.
On Behalf of New Alliance Custom Homes we would like to thank you so much for all your help Dache Hammonds, we really appreciate your prompt response when submitting our request for a New Home Construction at the Canyons. …
Tyrone was quick to provide guidance and approve the landscaping project. People have said HOAs take a couple months for approval, Tyrone and Spectrum did it in less than a week!
I never write reviews, but I just wanted to recognize the property manager of Encino Park Community, Noelle Hoyt. I have some friends that live in the community and they were having an issue with their pool access card when me and my family …
Big thx to Dache Hammonds. 2nd time I’ve worked with her on home improvement requests, and she is on point. Always knowledgeable, courteous, and quick to respond. Don’t let the “it’ll take 30 days to get approval” scare you. Dache works her magic and gets things turned around ASAP.
It was a pleasure working with Tyrone P. He made the Arc application process very easy. Tyrone also helped me get this done quickly since timing was very important on this one. Thank you again!
I had a positive experience working hoa seeking approval for home improvement project. The architecture coordinator was professional, communication was clear and timely.
Useless, 60 days waiting to get DENIED just concrete extension were to put garbage trash can. they dont answer even you ask what the right measurement. Wish Kith Management didnt left wiseman fronterra. Frustrating, Your begging them with your OWN yard that u cannot do anything prikin shite👎👎👎👎 …
Update: My previous review was 2 years ago. I had the pleasure of Tyrone P. managing my recent three requests for a concrete patio, pergola and lattice. Tyrone followed up with me shortly after my submission. He was reaching out for …
I love myHoa they care about their Home owners and always follow thru the are very helpful, courteous. It’s always a pleasure to communicate with them and not at all intimmaniting.
I have to give a shout out to Stephanie V, she responds quickly when I have questions for our events committee. I was surprised how responsive and kind she is. It’s a huge relief knowing my questions will be answered almost immediately while I navigate this new position. Thanks Stephanie!
Spectrum, like most HOAs, isn’t exactly liked. I’ve had issues with them sending ridiculous warning notices, but that being said I do understand their purpose. The facility is beautiful. The receptionist was welcoming and I was in and out with my pool card within 5 minutes.
Management companies have a very difficult job. They’re always in non-win position. I have had a great experience with Josette Kuykendall. She’s manages several subdivisions for Spectrum. They’re lucky to have her!
I sincerely appreciate all the help from Josette Kuykendall, Jennifer Garza, and Dache Hammonds in helping me with the process of getting my new home construction with ACC approved since I recently moved to San Antonio and didn’t know …
The worst HOA I have ever encountered. When we were house hunting I heard that HOAs were awful, but we love our house and the area. However this place makes me regret moving into my neighborhood. You can’t ever reach anyone when you call …
I would like to let the management know that Kimberly Morse, of the Potranco Run HOA is a great lady and is always super helpful and knowledgeable when she is dealing with me or my wife Miriam. We currently live at 15107 Maskette, and the …
Spectrum has been my management company for several years and thanks to Stephanie Valle, my previous property manager, my experience has been great. Stephanie is extremely responsive. I’ve reached out to her several times by email when I …
Jordan Mahan , was great, he make me feel like we are in person when our communication was by email, Mr. Mahan reply me back real quick to all my hundreds questions and walk me through to set up some details in my account.
Jordan Mahan once again Thank You
As a vendor we have worked with many Association Management Companies and hundreds of Property Managers, and I can tell you that Spectrum is doing it right. Janet Mooneyhan was one of the first Managers we worked with in San Antonio, and I …
In the short amount of time that I have had interactions with Stephanie, it is clear that she is an excellent asset to Spectrum. She is very attentive and responsive, and easy to work with. I enjoy working with her, and I look forward to growing the relationship.
Very happy with our community representative, Janet Mooneyhan. She has been very quick to respond to numerous problems we’ve had in getting our community pool in good working order. She worked with the pool maintenance company to quickly …
I’ve been a police officer for 29 yrs and have done community policing for many HOA communities. Spectrum has this one property manager, Stephanie Valle, that has gone far and beyond to make location when I receive a complaint in one of her …
I honestly feel as though none of these reviews claiming that Spectrum Association Management customer service is helpful or effective are actually written by homeowners. We have been met with nothing but 1 hour or more wait times by phone …
Steve has been very helpful to our new HOA board. He has been great at communicating to different vendors and helping us set up appointments to get quotes on companies we are going to work with, in addition to organizing the information we have been receiving back. Glad we are able to have him in our side!
Just wanted to say Dache provided superb and professional assistance in getting my issues resolved. I am very please with her support and Spectrum.
Andrew handled our improvement request in a very professional and timely manner. He communicated as soon as he needed anything and to give us the information we needed to proceed with our home project as quickly as possible. We are pleased …
Love the quick response and approval process for my portable basketball court. I’m super happy and it was super easy with the app to submit all documents. Thank you ! You guys keep doing an amazing job !
We love Janet from Spectrum HOA! She’s perficient and knowledgable. We enjoy working with her.
Recently I applied for a HOA permission to a home improvement project. Courtney at Spectrum was directly dealing with the contractor and informed me every single step. She is kind and professional. Thank you, Courtney.
I want to say thanks to Linda Cusano at Spectrum Association Management. When it came to getting approvals for projects, she was a great communicator and helped me understand what to do.
Wow! That’s all I have to say about Tyrone and the Spectrum team. They got our ACC approval in record time, followed up to get additional information, and kept the process easy and efficient. Great Job Tyrone!!
Dache H.
Provided great customer service. Her patients and detailed guidance helped my …
Just a note to thank Kimberly Morse for all the help she was. As being new to Wasser Ranch HOA did not really understand how things work, Kimberly was quick to respond and explained things very thoroughly, very pleasant to deal with.
My Community Manager, Josette Kuykendall is a superstar! She helped me resolve a mistaken property violation within hours of when I talked to her. Spectrum AM is new to our community and she is working hard to improve our neighborhood. Thank you, Josette!
Many thanks to Dache and Josette for their outstanding efforts with the difficult job of being the go between for us as a builder and some very complicated ACC organizations. Josette has also helped us with many things over the last couple of years and we always know that she genuinely cares and promptly responds to our requests.
Janet Mooneyhan has been doing a wonderful job managing the Walnut Pass HOA. She has great organizational skills and does a good job keeping the board informed. She’s amazing!
Spectrum Association Management has handled every request in a timely and professional manner. They’re response time to emails and requests has been the most impressive and it is very much appreciated.
I was having a very hard time approving my Landscaping plan from ACC. They kept declining, So I called our Sub division Community Manager Ms. Josette Kuykendall. She went out of the way and guided me through the ACC approval process. …
Dache was engaged in my improvement request process from start to finish. Despite some delays with my HOAs architectural committee, Dache’s constant attention to my request was instrumental in getting approved before my schedule start …
I serve as the President of the Briar Meadows POA in New Braunfels. Leah Fischbach has been an absolute delight for our Board of Directors to work with! She always does a great job for us in a timely manner and we know we can depend on her to get things done for us. She is excellent!
Truly a great experience working with Dache Hammonds of Spectrum Association Management. She was extremely helpful in moving is to more green living with our request to install solar panels. Thanks!
Mary was extremely helpful and patient while guiding us through the application process for a home improvement. We are very happy with her assistance. Thumbs up to Mary!
My minimal experience I have had with Spectrum so far has been wonderful. They are kind and approachable and I am glad we have a management in place that cares about the neighborhood. Continue doing a great job and look forward to working with you again. BRAVO!
Janet Mooneyhan was recently assigned as our Community Manager and has quickly become a tremendous asset to our HOA. She is very knowledgeable concerning vendor usage and what is the appropriate method of obtaining services that our …
I cannot say enough great things about my experience with Spectrum. Specifically I want to mention Josette Kuykendall! Working with her was fantastic and when submitting request during my plan approval process, she made it much easier to …
Spectrum AM is the Community Management which serves the HOA I live in near Saint Hedwig, TX. From Day-1, Spectrum AM has welcomed me in and been very responsive to my questions and requests. I’ve experienced the rest and I’m grateful I now work with the Best. David G.
We have worked with Maria Robinson on several projects and it is always a pleasure. She has a great attention to detail, and communication is always prompt and thorough. She is always cheerful and kind, and makes doing business with Spectrum Association Management a joy.
Annmarie Stairhime is a gem! I emailed the Spectrum reservations department asking if I could reserve our neighborhood clubhouse for my grandson’s birthday party for this upcoming Saturday, even though it was very short notice. She …
Spectrum AM has always been very easy to work with. I’ve made multiple property improvement requests, and the process has always been simple and well explained. Dache was very nice in helping with my last request. Thank you!
Thank you to Spectrum and our HOA for assisting us with our latest home renovation project! We so appreciate your prompt assistance! And special thank you again to Tyrone! 🙂 …
Today I made contact with my Community Manager Ms Kimberly Morse of Spectrum Association Management. I was able to get in touch with her concerning a recent Notice of Violation. Ms Morse listened to my issue and helped resolve the matter in …
Spectrum became our HOA management company roughly 1 year ago and it has been a good experience. They are communicative and respond quickly to emails when help is requested. My only request for improvement would be an actual phone number on …
One of the largest community management companies out there. They have a good structure and business mission for HOA management but lack on follow through of open community items and engagement of senior management team. Each year our board …
Katie Cruse is our 5 star Community Manager. She is very knowledgeable, helpful and a true resource for the volunteer Board. We recently had a shade structure installed at our pool. Due to an oversight by the vendor, a valve was left open …
Residential management companies and HOA’s get a bad rap and I’ve dealt with some really bad ones but Spectrum San Antonio is a good company and Katie is an amazing property manager. She is extremely knowledgeable, upbeat, and professional. As a board member, it is a refreshing to work alongside her. Keep up the good work!
I’m am very happy that Spectrum manages our community. We have very nice homes and they make sure they stay nice. I always work with Dache with all my requests, he is Fabulous and always works quickly. I recommend Spectrum to anyone. …
Wonderful customer service and willingness to help!
I received a letter that my HOA account was delinquent. Instead of calling to …
I want to extend a HUGE thank you to Maria Robinson at the Spectrum AM office. Maria has been a huge blessing to me over the past 8 or so months. She has always been very quick to respond to any and all emails I’ve sent to her regarding my …
I’ve been working with Property Managers for over four years now, and I can honestly say Janet Mooney is on top of the association management game. Two key items that sets Janet apart from all the others I work with are: 1) Her persistent …