Saws and cps have a monopoly
Too bad the politicians are on their boards and screw us over
They make sure our local politicians won’t allow other companies in San Antonio …
I’ve lived in a many places and this is by far the most expensive water company I’ve ever come across…..my house has 3 showers a day……1 load of clothes washed per day and dishes done twice a day and 1 pot of coffee and my bill is always over a 100 dollars…..that is pathetic
SAWS IS REALLY BAD DOESN’T HELP SENIORS ON PAYMENT ARRANGEMENTS! THEY WOULD RATHER SHUT THEIR WATER OF AND LEAVE SENIORS WITHOUT WATER. HOW MEAN ARE THEY TREAT SENIORS REALLY BAD WON’T HELP THEM AT ALL! THEY ABUSE SENIORS!
Very poor customer service and I’ve had a leak at my shut off for 4 days now and they have not shown. But hey keep on givin them bonuses with tax payer money.
I HAVE 2 HOUSES AND THE SAWS CANNOT GET THE BILLS SEPARATED. I HAVE CALLED AT LEAST 5 TIMES. THE LAST CALL WAS TO A SUPERVISOR AND THEY STILL CANT GET IT STRAIGHT. DUE TO PROMISES AND NOT FOLLOWING THROUGH OF GETTING THE BILLS SEPARATED MY SON HAS HAD TO PAY NUMEROUS LATE CHARGES
I recently inherited this home. The water bill is higher and higher every month. I live here alone and the person before me lived alone. No one at SAWS will cooperste
We have never had the slightest problem with SAWS. Fact is, compared to Bexar Met, SAWS is absolutely wonderful, and when they took over, our bills were cut in half…or even more at times.
They don’t respond to start/stop service requests when submitted in writing, and provide extremely poor customer service when you try to follow up. It is very disturbing and upsetting.
For being the only water provider in the WHOLE city they are the worst!! No customer service along with no options to help you pay your bill. SAWS should be ashamed of themselves.
The website is expensive garbage. No ease of use whatsoever. Cant find any important information. Its just plastered with junk that makes it look like they are worth a damn. Also, they never help unless they have to. Very poor customer …
THE WATER HAS BEEN SHUT OFF AT TIMBEREDGE APARTMENTS FOR A TOTAL OF 9 DAYS!!!!! HOW CAN ANYONE LIVE LIKE THIS! I’M MOVING OUT OF THIS STATE THE MOMENT THEY GET A LITTLE SNOW THEY FORGET HOW TO FUNCTION!!!!!
I only wish I could give 0 stars. Talked to supervisor Norma Jean after talking to Lilly today and basically was told im dealing with a monopoly and there was nothing I could do. Getting charged for services not provided. This is a criminal organization from the looks of it and should be investigated.
The customer service inside of the main branch is wonderful! It took me less time IN there to get my water turned on than it did to drive or here or be on hold. AND there was NO WAIT!
I am a resident of Somerset tx, and surrounding areas, I can’t believe the what SAWS did to many people depending on the station vending water, they closed the place, without caring for the people who needed the vital liquid, how can they …
Should be illegal what theyre doing. Won’t do payment extensions, wont work with you and the service knows they’re the only ones you can deal with. Can someone please tell them that they’re selling what falls from the sky.
In no hurry to help anybody out. The right hand never knows what the left is doing and they often give conflicting information. Has a monopoly on water in San Antonio and knows they can get away with being a terrible company.
Wake up people water is free we are living in a new century with all kinds of energy efficient tools . anyone working at saws should be scared Jesus is coming you can’t do people wrong and get away with it forever
SAWS has horrible customer service. It’s a shame there isn’t a competitor for them in San Antonio. I don’t think Mr. Puente’s would be happy with the same service I’ve received.
Have no water for the last 24 hrs. I have called SAWS 5xs in the last 24 hrs for an update. Cant get through, because I keep getting disconnected. What kind of company is this.
These folks cheat and steal from the public everyday. Bills are sent out for meters never read and they are always higher than the right amount. This has become particularly bad in the last two months. They think people will just pay a wrong bill. They always think you are too stupid to know the difference.
Live in Fair Oaks Ranch area and lost water on Monday. Today is Friday and still no water. Cps says we won’t get water until Sunday or Monday… would the CEO live 7 days without water???
They need to update their listing to say that this location is still closed I’m not sure why this singular location cannot function but the one on WW white can seems to me like they’re cutting costs but not cutting our bills
Ineptitude during a what would be considered a minor weather event up north. Please do your jobs and get the water back on. Invest some of the buckets of money you bring in as a utility monopoly in an area with a booming population back into the infrastructure.
Awful. I moved out of state, paid my final bill, but they keep billing me. Every time I’ve called to try and resolve the issue, I wait on hold for at least 1/2 hour. Right now I’m on hold again, trying to get through. I’m currently 11th in …
We had bees in our water system today and without telling us anything called a pest killer. They do end up killing the bees but never told us not saws nor the pest place. So upset that they didn’t talk to us!
They dont offer much options for payments, customer service is lacking. They don’t give adequate reasoning why bill is outrageously high. The hold to talk to a human take quite awhile no matter how early you can call.
i had a toilet running problem.i did not realize it until i see my water bill kinda high.i did fixed the problem. and the toilet is working propertly now .please consider the adjustment for my account as you see at my history. i am a very conservative water user. thank you!!!
They had a water main break behind my house, which flooded my entire yard and destroyed everything in its path. It cost me $2000 to fix, and of course SAWS is not taking any responsibility, nor are they helping pay for any of the damage.
Why are Utility companies allowed to have monopolies on providing services to consumers, and stick us with fines we can’t really argue? Does no one pay attention to their bill anymore and we just passively agree? …
They’ve given me the run-around, refusing to do anything about the stripped water shut off at my house despite the fact that I have TWO ongoing leaks. Customer service is abysmal.
Had a leak in a pipe and called SAWS to come shut off the water (i first found out my house had a faulty shutoff valve). They charged me $30 for emergent shutoff. That came over two hours later. I live in the city – i bet if i would have not payed my bill, they would have made it to the house to shut off the water in about 5 minutes.
These people are criminals. Their website is continually down, oddly (or perhaps not so oddly) when the deadline for payment approaches. The result? You must pay a late fee. It’s a service and a monopoly that is either inept or corrupt. …
The customer service staff is inadequate. The hold times are outrageously long. Some departments don’t even answer at all. Nobody seems to ever know who you are suppose to talk to or who is responsible for solving problems. Every time I …
SAWS San Antonio needs to be investigated for over charging customers. There needs to be oversight. This is a monopoly with no choices for other business. Being military I moved and lived in many cities, small and large. Never have I …
I live in an apartment near the medical center. I experience of 2 -4 times a week, low water pressure. Now my bill is paid directly to the apartment complex. So I’m not sure if I’ll ever be able to directly handle the problem.
PLEASE ALL check you meter when ur bill comes in. They sent me a bill for $224 and I knew something was wrong. They sent a tech out to re-read my meter and it was way off. They tried to overcharge me $158. Now I’m wondering if the past 2 months I’ve been getting overcharged. Shame on u saws
Terrible, terrible customer service. I’d give zero stars if I could. I talked to “Grace” and asked her what email address my bill was being sent to. She told me and this was our conversation: …
I wish they had negative stars!! I have a commercial building and my water rate is based on according to how sq ft property I own. Even though 2/3 is in a green belt ( and 100 flood plain) I have to pay a base rate for water usage …
Went to the main office to get a proof of residency letter since I moved. If there were better signage showing which building to go to, I would have loved to give a “5 Star Review”. The security guard in the main building was very polite, …
If I could give 0 stars I would. Highly Incompetent representatives. I wish there was competition!! This is what happens with monopolies, there is no incentive to do right. They accidentally applied 2 payments to the wrong account and refused to move it over to the correct account because there was a balance on that account.
I wish I had a different choice for a water company. They raise their prices and leave us high and dry during this weather emergency. Maybe invest money in back up generators?? I heard your rep on Kens say the generators are too expensive!?!!? Y’all are the worst.
I give the saws online bill paying service negative 5 stars!!!! It never works!!! It’s so inconvenient for me to call them everytime I need to pay my water bill! The online service has literally works for me two times in a matter of 2 …
We have a great water system in this city. It is maintained and improved on. There have been multiple articles where people tout our water system to be a model for the rest of the nation. It honestly seems like other reviews are fake and want some private corp to come in, like Nestle. No. Just no. That is a terrible idea.
saws are good but in my subdivision one house have issued water comes in his home like a flood finally saws realized her mistake is our fault and they fix it forever which is good so please keep it saws
I am unable to log in via the website to make payments. I tried resting my password and it’s impossible. I called customer service and they had no clue how to fix the issue. I was promised a call back. This was over a month ago. Paying over the phone is a pain.
SAWS sucks. They publicly acknowledged that they overbilled customers in October 2015 and encouraged everyone to contact them if they felt there was an error on their bill. Yet, privately they denied everyone’s claims. What a joke. …
Unfortunately I cannot give negative stars. This is one of the worst company’s I have ever dealt with. I had a renter in my house, when he moved out I changed services I to my name, 37 days later the house was no longer in my name and I …
A monopoly… This company is pathetic. Makes me wish I had a well. We need to get a new water company in this city. Water rates are too high and the extra fees are outrageous. I think only 55% of my bill is water/sewage charges. No doubt …
They’re the worst in all customer service issues. They have 2 ladies who are reps and then the security is always like romancing the reps when i was there. totally hilarious. Really hope they fire all the reps and security at the location. …
I wish I could give them a zero I have tried so many times to pay online …the website it usually not working or I get sent back to the home page for no reason …. Then if I call and get kubra services….it’s garbage I have to type in my …
I am sure people at SAWS don’t give a rat’s ass about all the bad reviews, horible management, and plain rip off of who they are because simply poeple have no other option. This is complete abuse, and no one can do anything about it. No one …
The customer service here is HORRIBLE. I suggest asking for a rep who has at least attained a GED when calling saws. Their meter readers are notoriously lazy reporting only the average water usage and then once or twice a year they report …
No water for 5 days and SAWs say sorry won’t be on until Monday so a full week with no water. Saws says sorry we are providing water guess what closest location to us is over a 30 min drive on icy road. SAWs is trash thanks for nothing.
Not too good. Your automated system where you log on ant pay bill actually posted my payment twice. You vontract with someone to do this. Then you sent bill for water used I. January. Showed a credit of $18.50. Kubra handles eke yep ic …
When I had a water of $440 (typically its $55) I called once I found out I had a leak and fixed it, they told me to email them and 7 to 10 days I would hear something back. I emailed them on Decemeber 10th, and its now 2017 and nothing. …
Criminals with Shady Business practices. Their “courtesy” leak adjustment still cost me over $1000 dollars. If i had actually used over 140k gallons of water, my front yard would have been a lake! Going to get a smart water meter add on so i can call them out on their shady practices!
How is this company still in business? Oh yeah they are in bed with CPS and the city council. They are bleeding us dry and we take because we have no other choice. If I had a choice I would give this company negative five stars. For shady …
trying to setup new service and the rep on the phone is unable to justify the charges she wants to bill me for. Says I’ll be charged a un-metered service rate for 3 months since I have no history with them, but when breaking the numbers …
Terrible customer service, they can never explain their billing process properly. I used to pay $70 a month, now my monthly water bills are like $200!!! Short of always turning off toilets and keeping water usage low, i dont know what to …
This company is a complete JOKE. 4 days without water???? Is this real right now???? All because of a SMALL weather problem. We’ve had blizzard storms up north and never once had our electricity or water interrupted. What a pathetic excuse for a city.
It’s unfortunate that the only water company is San Antonio rips off its customers. There is no explanation for it except compensating for high salaries for the executives. This is insane and should be illegal. Where is the check and …
I don’t understand how they are somehow able to terminate services at the end of the day but are unable to restore them around the same time. Whenever mistakes do happen, it is fine as long as it is fixed promptly. Water is an …
SAWS is horrible!! They have messed up our bill two times in three months. Their claims department is a joke. First off you are not allowed to speak to claims, second they are suppose to contact you with in 2-3 months. It is going on 4 …
Any business that will collect a payment or interrupt service over the weekend SHOULD be capable of making service calls on the weekend. Hell, considering SAWS is a monopoly, service calls should be available 24/7! Wake up, SAWS executives–this hasn’t been an 8-5, Mon-Fri world in years.
They are destroying our property values in our community as they are in the process of clear cutting a massive green belt. Unethical company all around. They have to power to do what they want at the expense of the same people who are …
Our water bill this month was over 4x our typical use, even for the same month last year. We have not watered our yard more than previously or made any other adjustments that would’ve used that much more water. We’ve found out our neighbors …
It was almost a week ago since I recieved my egregious water usage invoice stating that in this past billing cycle, I’ve somehow managed to use approximately 46,000 gallons of water. Research into how much water that really is revealed in …
Crooked saws it should be calls fees for water are obscene and to install utilities are even worse. Since they have a monopoly on the water supply they don’t care how much they charge and how bad the service is. It’s time for a new water company people operate your eyes SAWS sucks and robs us .
called to have a frozen cutoff valve replaced. they came out, replaced the valve, and left water streaming out of their “completed” work and informed me i am responsible for the repair. so glad they hire professionals and stand behind their work
The San Antonio Water System has been supplying us reliably and quietly with water and services since we moved to SAT in 2004. Before, we had a well in Hondo and provided our own water needs at no cost except building a housing unit, …
If I could give this company negative stars, I definitely would. We are new customers with SAWS and from what we have experienced so far, they have the WORST customer service. I have been in contact with 3 different “customer service reps” …
Tragically poor management whose primary purpose is to prepare for contingencies…citizens work and pay for this service especially during turbulent times, otherwise, why stay in San Antonio when other cities do better for their people. …
The company is full of thieves. I was paying 25 to 30 a month for months, and then all of a sudden, I got billed 100 to 110 the last 2 months despite the fact my water usage hadn’t changed a bit. I tried to dispute the bills but was brushed …
This is the one bill that I DON’T set up Auto-Pay for. In the past when they’ve read the meters wrong and told us our bill was hundreds of dollars more than it actually was, they refused to pay the money back and instead credited the …
I noticed that I was getting the same bill whether I was using 500 gallons a month or 1100 gallons a month could not understand why this was happening I called and they told me I had a defective water meter so they came out in reinstalled a …
Horrible. If I could give Zero stars I would. It’s unfortunate that SAWS is the only company available to us for water supply, otherwise, I’d choose a different company. My bill has DOUBLED since May with no increased usage. We have 3 …
I had too transfer services to my new address. The system generated a request for a security deposit. But, the representative was kind enough too request an over-ride. Thanks.
I’m extremely upset with SAWS, I called in regards to the insanely large bill I received and they simply don’t care. I don’t have any leaks, my home was build in 2016, my husband and I are at work all day and in the 3 plus years I’ve been …
I had SAWS service my home for the last 13 years without even one of these posted problems. I just moved to my newest home and I went to the main office expecting some of the negative service that i read about..However, other than the long …
Poorly run company. They really need some competition. We had water issues due to our sewer system in a home we had been in for less than a year. Also a broken sprinkler system that lead to the entire back yard getting replaced. …
Drove all the way to the main office to try and settle a discrepancy on my account only to be told that they closed there customer service over a year ago. They don’t work much so I don’t understand why they don’t bother to at least …
Terrible service. Crew working on the road and probably damaged the water line or did something that caused water shut off to multiple buildings across the street for hours, causing hundreds of people to be having no water. NEVER called to …
Just moved, just a heads up after being om hold for over and hour to find out my service will not be connected on the same day as I was informed. Definitely should have scheduled ahead of time. Because that is NOT the case!
Carlos answered my call on the second ring and took care of my issue promptly and professionally. He was knowledgeable, helpful, and pleasant to speak with–all in all, a model of good customer service! …
Currently stuck with a $468 water bill for one person for February service due to the ice storm.
So far no luck getting assistance after two chat sessions. Now waiting on an email response. I wish SAWS placed more value on their customers.
I called to ask if SAWS sells a tool to turn off/on the water meter in case of a water leak. This past February during the snow days, we had 3 water leaks. They said that they don’t sell them but could dispatch someone to turn off the meter. Which makes no sense to me. Why wait for someone to be dispatched and waste water.
Got charged a deposit for moving service (100 dollars)
Never returned my original one (100 dollars)
clumped 5 weeks worth of water together which put me in a high use billing, …
Went to get my rain barrels Sat Jan 14 @ noon. The SAWS folks & San Antonio Master Gardeners did a FANTASTIC job of moving cars through & loading the rain barrels. I can honestly say it was almost fun wandering through the SAWS area & over …
We had some sewage work done on the home due to a break in the line. We required two sewer scopes to confirm the break and confirm the repair. I discussed this with a customer service agent when we sold our home, and were calling to …
After such terrible reviews from everybody and having a terrible reputation in the eyes of the people (who pay their paycheck), how come whoever is in charge of saws still has a job? It doesn’t make sense. …
I have never said anything bad about saws water. But this upsets me. I have called twice to get someone to come out to check the knob that closes the water. It seems like its stuck and I dont want to break it. Should I go to the news or …
It’s funny to me that people are leaving bad reviews about a weather event that SAWS had no control over. We had a pipe burst on Feb 17, and our meter wouldn’t let us turn the water off properly. Though I was on hold for over an hour, SAWS …
I would give SAWS 5 star rating bit, after reading the January News letter, you seem to shun the county some. You said funds for bills not paid during the height of Covid 19. One of the requirements is you must live inside the city limits. …
Today 2-17-21 we do not have water for two days and was unable to speak with anyone with SAWS, all we got was a recorded message that basically said SAWS does not have an answer. It seems the consumers of SAWS keep getting the same i.e no …
Water outage map hasn’t been updated in 9 months. Saturday pre dawn call in on hold 15 minutes. You definitely don’t make it easy to check on water outages. You should see how CPS Energy handles this. They call me when the power goes off and then when it’s back on.
Just bought a brand new house and called to set up my account they said they didn’t have a letter in yet from the builder but the water will still be on until they receive the letter. That was Friday, today is Monday and I come home to no …
After the terrible winter storm and so many homes with busted pipes I needed help to turn off my water at the street just so I could replace a drippy faucet. I felt bad even asking SAWS to come out as there were so many problems much bigger …
Pay attention to your bills! I had automated payments and for some reason they reversed the payment (without any notification) when it was processing not giving me the full amount for the bill back. Needless to say they were also charging …
We noticed a massive leak along the road, we called them, and once they got there we moved a car and maybe 10 minutes later they had fixed the massive leak.
For the past 2 weeks the water pressure has been very low in our neighborhood. I’ve also been noticing a light brownish yellowish tint to the water and when I boil the water it will leave a brown ring in the pot from the nasty and gross …
I had the most helpful customer service representative name Roxana who guide me trough my difficult situation and helped me to resolved my issues, Thank you Roxana for been sensitive and profesional .
If I could leave 0 stars, I would. Sylvia in claims department is rude. SAWS towed my vehicle with no notice given and refused to pay the tow fee. She stated that they are a government agency and therefore exempt from responsibility. Their …
They cut my Grandma off because she had a busted pipe in her backyard when she called for help they placed her on hold 7 times then hang up 6 times last call was a rude employee who said my manger says you just need to pay it in full to …
I had an extremely helpful experience with SAWS and their customer service experts.. truly professional !!! I had a problem with my water connection and it took sometime to resolve but the SAWS agent stayed with me almost 1 hr on the phone …
I can’t believe the disrespect I received by a customer service agent this morning! She repeated to me 3times “call the Texas rent relief to help you” because they paid my water bill when I had covid. I was originally calling for a balance …
Forced to pay $700-$800 for only 3 months of use with no explanation. Absolutely absurd, unwilling to help and quick to put your stuff collections. Can’t believe they are allowed to operate in that manner.
The Saws valve is to the house is frozen open and In 3 weeks no one has come to fix it. There is a lake in front of the Marlborough dr. home because both the home owner and Saws valves are frozen and the homeowner can’t fix the leak in fear of the lake becoming a river..
Absolutely horrible. Their contractors specialize in cutting through your utility cables with impunity while randomly digging up peoples lawns, only to return days later to dig up another random patch. Spectacularly lazy and incompetent agency.
My water bill for August 2021 showed under 3,000 gal use. August 2022 showed almost 12,000. Called customer service and told them I have reduced my water use. They couldn’t give me an explanation of my water use quadrupling. What a scam.
This entity needs to have its billing practices reviewed by whatever federal oversight committee that handles these reviews. They bill you for amounts, you pay them & never see the bill decrease. Give me enough time & I’ll figure out who I …
Just because there is no where to file a complaint. But for damages that occur due to Saws negligence in updating and fixing lines properly saws does not take full responsibility for damages on vehicles and property damage. Instead they …
Spring Bloom even on Saturday, March 10th, 2018 was phenomenal. When I first arrived, there were a few issues with parking that were rectified quite well as SAWS ensure there were employees to monitor for the ebb and flow of people …
Super fast response time! Drove past a water main leak today on my way to the grocery store and called to report the problem. 20 minutes later SAWS was on the scene and addressing the busted pipe. Thank you for making it easy to report (a quick call) and for the quick time to the scene! 5 stars.
I’ve been overcharged since August and I’ve been told that they can’t fix it. SAWS made the mistake on my account and refuses to fix it. SAWS is a terrible company and clearly is ok with stealing from their customers.
My bill has gone up by well over 10 times what it use to be without any significant changes to my daily life. This seems to be a common occurrence for other customers as of late.
Absolute crooks! They are glad to take your money, but when you catch mistakes, they will not refund the money. 🙄 overcharged us by $45 each month for the last year. HORRIBLE CUSTOMER SERVICE! …
I would give zero stars if I could. They want my husband to call to waive $100 fee because he’s active duty. They request I email a picture of my drivers license, I do twice. Then tell me I just need to keep calling every couple of days …
SAWS is ripping us off! 339.00 water bill ! All my neighbors in live oak got 200,300, 400 ,500 dollar water bills 5 x the monal month before! Someone needs to investigate I have complained for year and nothing has been done! And NO ONE HAS LEAKS!! that is what they will tell you everything!
SAWS should get a new owner! I called in an emergency water break and NO ONE came to check or even followed up with me. I ended up having to figure it out and fix it myself! CPS showed up, Cable companies showed up and 811, but no SAWS! …
I received a bill 10x my normal usage called them they couldn’t give me a reason. So I did my due diligence and called all technicians involved (at my expense) no water leakage on my part. Requested they do their due diligence no response. There is no one over seeing this company and that is unsatisfactory.
Able to treat customers poorly without any competition.
Rude people that don’t want to help at all
Worst most wasteful company on the planet.
stop using the water and stop paying the bill and let them fail
Awful business. Charged nearly $1000 dollars for water that I did not use.
this is why we need competition, the most useless customer service in the world, useless webpage and overall useless company.
Bizzar and outright miserable payment process.
If I could rate saws a 0 I would. Horrible customer service. They hung up the phone on me.
Its saD NOBODY isn’T in oFFice duRing tHese tiMes of Water OUTAGES!!
30 mins on hold!!! Really… you provide service to over millions of customers
And only a few reps to handle calls… …
Ive called 6 times and keep getting disconnected after ive entered all my information and am not able to speak to a person.
Charging more for water because I live 200 yards outside the city limits should be illegal.
It’s the old we don’t care, we don’t have to. They are the only water company left in S.A.
With a newborn in our home it’s unprecedented that the water is out for more than two days now!!!
Customer service is lacking in availability. Site is down for “Maintenance” for much longer than a business should be down
Absolutely worthless. They need to be ashamed of themselves for prioritizing dollars over people
Ok we paid our bill yesterday morning and ya still have not turn our water on
I really hate paying my bill, they have poor customer service and they really need to fix this.
Awful customer service. Bills outrageously high and they lie to you all the time. Would almost be worth it to move to get away from these thieves!!
Was charged same day installation fee and they didn’t do it
Saws and cps have a monopoly
Too bad the politicians are on their boards and screw us over
They make sure our local politicians won’t allow other companies in San Antonio …
We have without water for 3 days they have a recording stating the are aware of it and working on it this is absolutely horrible service
I have to call and deal with the freaking auto robot person and get all the way to speak to someone just to be hung up on!
I’ve lived in a many places and this is by far the most expensive water company I’ve ever come across…..my house has 3 showers a day……1 load of clothes washed per day and dishes done twice a day and 1 pot of coffee and my bill is always over a 100 dollars…..that is pathetic
This place does not work with you and project aqua is a lie and does not help you and all they paid is 12 dollars and we really need the help
Reported online a problem with very low water pressure. Site states 2-3 days for a reply. Its been about 2 weeks. Where’s the response?
SAWS IS REALLY BAD DOESN’T HELP SENIORS ON PAYMENT ARRANGEMENTS! THEY WOULD RATHER SHUT THEIR WATER OF AND LEAVE SENIORS WITHOUT WATER. HOW MEAN ARE THEY TREAT SENIORS REALLY BAD WON’T HELP THEM AT ALL! THEY ABUSE SENIORS!
Easy to pay online, water is reasonably priced compare to other Cities, so far no water outages, water is clean.
Very poor customer service and I’ve had a leak at my shut off for 4 days now and they have not shown. But hey keep on givin them bonuses with tax payer money.
Amberton Apartments need water they been waiting for 6 days and they need it ASAP ! y’all are too slow on the service.
I HAVE 2 HOUSES AND THE SAWS CANNOT GET THE BILLS SEPARATED. I HAVE CALLED AT LEAST 5 TIMES. THE LAST CALL WAS TO A SUPERVISOR AND THEY STILL CANT GET IT STRAIGHT. DUE TO PROMISES AND NOT FOLLOWING THROUGH OF GETTING THE BILLS SEPARATED MY SON HAS HAD TO PAY NUMEROUS LATE CHARGES
Not helpful and hard to actually get ahold of. Hopefully they will someday have good customer service but as of now that’s not the case.
I recently inherited this home. The water bill is higher and higher every month. I live here alone and the person before me lived alone. No one at SAWS will cooperste
Seriously a criminal enterprise. In the last 4 months my water bill went from $63 a month to over $264.
Kept charging me after cancelling my account and moving. Never received my deposit back. Account still not resolved 3 months later.
I always receive awesome service when I go pay my bill. The rep’s are very nice and I always leave with a smile on my face. Thank you SAWS
The manage my account system is broken as hell
We have never had the slightest problem with SAWS. Fact is, compared to Bexar Met, SAWS is absolutely wonderful, and when they took over, our bills were cut in half…or even more at times.
They don’t respond to start/stop service requests when submitted in writing, and provide extremely poor customer service when you try to follow up. It is very disturbing and upsetting.
October 7th 2018
Serving SA Well … …
For being the only water provider in the WHOLE city they are the worst!! No customer service along with no options to help you pay your bill. SAWS should be ashamed of themselves.
The website is expensive garbage. No ease of use whatsoever. Cant find any important information. Its just plastered with junk that makes it look like they are worth a damn. Also, they never help unless they have to. Very poor customer …
THE WATER HAS BEEN SHUT OFF AT TIMBEREDGE APARTMENTS FOR A TOTAL OF 9 DAYS!!!!! HOW CAN ANYONE LIVE LIKE THIS! I’M MOVING OUT OF THIS STATE THE MOMENT THEY GET A LITTLE SNOW THEY FORGET HOW TO FUNCTION!!!!!
I only wish I could give 0 stars. Talked to supervisor Norma Jean after talking to Lilly today and basically was told im dealing with a monopoly and there was nothing I could do. Getting charged for services not provided. This is a criminal organization from the looks of it and should be investigated.
The customer service inside of the main branch is wonderful! It took me less time IN there to get my water turned on than it did to drive or here or be on hold. AND there was NO WAIT!
I am a resident of Somerset tx, and surrounding areas, I can’t believe the what SAWS did to many people depending on the station vending water, they closed the place, without caring for the people who needed the vital liquid, how can they …
Should be illegal what theyre doing. Won’t do payment extensions, wont work with you and the service knows they’re the only ones you can deal with. Can someone please tell them that they’re selling what falls from the sky.
In no hurry to help anybody out. The right hand never knows what the left is doing and they often give conflicting information. Has a monopoly on water in San Antonio and knows they can get away with being a terrible company.
SAWS web portal does not allow sign up for new customers. Despite obeying the password rules it will not take my password.
Wake up people water is free we are living in a new century with all kinds of energy efficient tools . anyone working at saws should be scared Jesus is coming you can’t do people wrong and get away with it forever
SAWS has horrible customer service. It’s a shame there isn’t a competitor for them in San Antonio. I don’t think Mr. Puente’s would be happy with the same service I’ve received.
Have no water for the last 24 hrs. I have called SAWS 5xs in the last 24 hrs for an update. Cant get through, because I keep getting disconnected. What kind of company is this.
SAWS increased their rates again. Guess the executives wanted another bonus. Shameful.
A few years ago average water bill was 35$ …
👁️NEWS FLASH 👁️
” I R M A ” / WATER WAISTER REPRESENTATIVE just finished HELPING ME follow-up on …
These folks cheat and steal from the public everyday. Bills are sent out for meters never read and they are always higher than the right amount. This has become particularly bad in the last two months. They think people will just pay a wrong bill. They always think you are too stupid to know the difference.
Live in Fair Oaks Ranch area and lost water on Monday. Today is Friday and still no water. Cps says we won’t get water until Sunday or Monday… would the CEO live 7 days without water???
They need to update their listing to say that this location is still closed I’m not sure why this singular location cannot function but the one on WW white can seems to me like they’re cutting costs but not cutting our bills
Ineptitude during a what would be considered a minor weather event up north. Please do your jobs and get the water back on. Invest some of the buckets of money you bring in as a utility monopoly in an area with a booming population back into the infrastructure.
Awful. I moved out of state, paid my final bill, but they keep billing me. Every time I’ve called to try and resolve the issue, I wait on hold for at least 1/2 hour. Right now I’m on hold again, trying to get through. I’m currently 11th in …
We had bees in our water system today and without telling us anything called a pest killer. They do end up killing the bees but never told us not saws nor the pest place. So upset that they didn’t talk to us!
They dont offer much options for payments, customer service is lacking. They don’t give adequate reasoning why bill is outrageously high. The hold to talk to a human take quite awhile no matter how early you can call.
i had a toilet running problem.i did not realize it until i see my water bill kinda high.i did fixed the problem. and the toilet is working propertly now .please consider the adjustment for my account as you see at my history. i am a very conservative water user. thank you!!!
They had a water main break behind my house, which flooded my entire yard and destroyed everything in its path. It cost me $2000 to fix, and of course SAWS is not taking any responsibility, nor are they helping pay for any of the damage.
Why are Utility companies allowed to have monopolies on providing services to consumers, and stick us with fines we can’t really argue? Does no one pay attention to their bill anymore and we just passively agree? …
They’ve given me the run-around, refusing to do anything about the stripped water shut off at my house despite the fact that I have TWO ongoing leaks. Customer service is abysmal.
Had a leak in a pipe and called SAWS to come shut off the water (i first found out my house had a faulty shutoff valve). They charged me $30 for emergent shutoff. That came over two hours later. I live in the city – i bet if i would have not payed my bill, they would have made it to the house to shut off the water in about 5 minutes.
These people are criminals. Their website is continually down, oddly (or perhaps not so oddly) when the deadline for payment approaches. The result? You must pay a late fee. It’s a service and a monopoly that is either inept or corrupt. …
The customer service staff is inadequate. The hold times are outrageously long. Some departments don’t even answer at all. Nobody seems to ever know who you are suppose to talk to or who is responsible for solving problems. Every time I …
SAWS San Antonio needs to be investigated for over charging customers. There needs to be oversight. This is a monopoly with no choices for other business. Being military I moved and lived in many cities, small and large. Never have I …
I live in an apartment near the medical center. I experience of 2 -4 times a week, low water pressure. Now my bill is paid directly to the apartment complex. So I’m not sure if I’ll ever be able to directly handle the problem.
PLEASE ALL check you meter when ur bill comes in. They sent me a bill for $224 and I knew something was wrong. They sent a tech out to re-read my meter and it was way off. They tried to overcharge me $158. Now I’m wondering if the past 2 months I’ve been getting overcharged. Shame on u saws
Worst customer service I have ever encountered.
Terrible, terrible customer service. I’d give zero stars if I could. I talked to “Grace” and asked her what email address my bill was being sent to. She told me and this was our conversation: …
I wish they had negative stars!! I have a commercial building and my water rate is based on according to how sq ft property I own. Even though 2/3 is in a green belt ( and 100 flood plain) I have to pay a base rate for water usage …
Went to the main office to get a proof of residency letter since I moved. If there were better signage showing which building to go to, I would have loved to give a “5 Star Review”. The security guard in the main building was very polite, …
If I could give 0 stars I would. Highly Incompetent representatives. I wish there was competition!! This is what happens with monopolies, there is no incentive to do right. They accidentally applied 2 payments to the wrong account and refused to move it over to the correct account because there was a balance on that account.
Since they are the only ones in town, there is no incentive to be better.
I wish I had a different choice for a water company. They raise their prices and leave us high and dry during this weather emergency. Maybe invest money in back up generators?? I heard your rep on Kens say the generators are too expensive!?!!? Y’all are the worst.
I give the saws online bill paying service negative 5 stars!!!! It never works!!! It’s so inconvenient for me to call them everytime I need to pay my water bill! The online service has literally works for me two times in a matter of 2 …
We have a great water system in this city. It is maintained and improved on. There have been multiple articles where people tout our water system to be a model for the rest of the nation. It honestly seems like other reviews are fake and want some private corp to come in, like Nestle. No. Just no. That is a terrible idea.
saws are good but in my subdivision one house have issued water comes in his home like a flood finally saws realized her mistake is our fault and they fix it forever which is good so please keep it saws
I am unable to log in via the website to make payments. I tried resting my password and it’s impossible. I called customer service and they had no clue how to fix the issue. I was promised a call back. This was over a month ago. Paying over the phone is a pain.
SAWS sucks. They publicly acknowledged that they overbilled customers in October 2015 and encouraged everyone to contact them if they felt there was an error on their bill. Yet, privately they denied everyone’s claims. What a joke. …
Unfortunately I cannot give negative stars. This is one of the worst company’s I have ever dealt with. I had a renter in my house, when he moved out I changed services I to my name, 37 days later the house was no longer in my name and I …
A monopoly… This company is pathetic. Makes me wish I had a well. We need to get a new water company in this city. Water rates are too high and the extra fees are outrageous. I think only 55% of my bill is water/sewage charges. No doubt …
They’re the worst in all customer service issues. They have 2 ladies who are reps and then the security is always like romancing the reps when i was there. totally hilarious. Really hope they fire all the reps and security at the location. …
I wish I could give them a zero I have tried so many times to pay online …the website it usually not working or I get sent back to the home page for no reason …. Then if I call and get kubra services….it’s garbage I have to type in my …
I am sure people at SAWS don’t give a rat’s ass about all the bad reviews, horible management, and plain rip off of who they are because simply poeple have no other option. This is complete abuse, and no one can do anything about it. No one …
I had a leak..was told to send in repair bills.. I did..they refuse any reimbursement…said because I did it myself , did not qualify
The customer service here is HORRIBLE. I suggest asking for a rep who has at least attained a GED when calling saws. Their meter readers are notoriously lazy reporting only the average water usage and then once or twice a year they report …
No water for 5 days and SAWs say sorry won’t be on until Monday so a full week with no water. Saws says sorry we are providing water guess what closest location to us is over a 30 min drive on icy road. SAWs is trash thanks for nothing.
Not too good. Your automated system where you log on ant pay bill actually posted my payment twice. You vontract with someone to do this. Then you sent bill for water used I. January. Showed a credit of $18.50. Kubra handles eke yep ic …
When I had a water of $440 (typically its $55) I called once I found out I had a leak and fixed it, they told me to email them and 7 to 10 days I would hear something back. I emailed them on Decemeber 10th, and its now 2017 and nothing. …
Update June 2018 – Their site now allows you to set up auto-pay with a bank account by simply entering in your information! …
Criminals with Shady Business practices. Their “courtesy” leak adjustment still cost me over $1000 dollars. If i had actually used over 140k gallons of water, my front yard would have been a lake! Going to get a smart water meter add on so i can call them out on their shady practices!
How is this company still in business? Oh yeah they are in bed with CPS and the city council. They are bleeding us dry and we take because we have no other choice. If I had a choice I would give this company negative five stars. For shady …
trying to setup new service and the rep on the phone is unable to justify the charges she wants to bill me for. Says I’ll be charged a un-metered service rate for 3 months since I have no history with them, but when breaking the numbers …
Terrible customer service, they can never explain their billing process properly. I used to pay $70 a month, now my monthly water bills are like $200!!! Short of always turning off toilets and keeping water usage low, i dont know what to …
This company is a complete JOKE. 4 days without water???? Is this real right now???? All because of a SMALL weather problem. We’ve had blizzard storms up north and never once had our electricity or water interrupted. What a pathetic excuse for a city.
It’s unfortunate that the only water company is San Antonio rips off its customers. There is no explanation for it except compensating for high salaries for the executives. This is insane and should be illegal. Where is the check and …
I don’t understand how they are somehow able to terminate services at the end of the day but are unable to restore them around the same time. Whenever mistakes do happen, it is fine as long as it is fixed promptly. Water is an …
SAWS is horrible!! They have messed up our bill two times in three months. Their claims department is a joke. First off you are not allowed to speak to claims, second they are suppose to contact you with in 2-3 months. It is going on 4 …
Any business that will collect a payment or interrupt service over the weekend SHOULD be capable of making service calls on the weekend. Hell, considering SAWS is a monopoly, service calls should be available 24/7! Wake up, SAWS executives–this hasn’t been an 8-5, Mon-Fri world in years.
They are destroying our property values in our community as they are in the process of clear cutting a massive green belt. Unethical company all around. They have to power to do what they want at the expense of the same people who are …
Our water bill this month was over 4x our typical use, even for the same month last year. We have not watered our yard more than previously or made any other adjustments that would’ve used that much more water. We’ve found out our neighbors …
It was almost a week ago since I recieved my egregious water usage invoice stating that in this past billing cycle, I’ve somehow managed to use approximately 46,000 gallons of water. Research into how much water that really is revealed in …
Crooked saws it should be calls fees for water are obscene and to install utilities are even worse. Since they have a monopoly on the water supply they don’t care how much they charge and how bad the service is. It’s time for a new water company people operate your eyes SAWS sucks and robs us .
called to have a frozen cutoff valve replaced. they came out, replaced the valve, and left water streaming out of their “completed” work and informed me i am responsible for the repair. so glad they hire professionals and stand behind their work
The San Antonio Water System has been supplying us reliably and quietly with water and services since we moved to SAT in 2004. Before, we had a well in Hondo and provided our own water needs at no cost except building a housing unit, …
If I could give this company negative stars, I definitely would. We are new customers with SAWS and from what we have experienced so far, they have the WORST customer service. I have been in contact with 3 different “customer service reps” …
Tragically poor management whose primary purpose is to prepare for contingencies…citizens work and pay for this service especially during turbulent times, otherwise, why stay in San Antonio when other cities do better for their people. …
The company is full of thieves. I was paying 25 to 30 a month for months, and then all of a sudden, I got billed 100 to 110 the last 2 months despite the fact my water usage hadn’t changed a bit. I tried to dispute the bills but was brushed …
This is the one bill that I DON’T set up Auto-Pay for. In the past when they’ve read the meters wrong and told us our bill was hundreds of dollars more than it actually was, they refused to pay the money back and instead credited the …
I noticed that I was getting the same bill whether I was using 500 gallons a month or 1100 gallons a month could not understand why this was happening I called and they told me I had a defective water meter so they came out in reinstalled a …
Horrible. If I could give Zero stars I would. It’s unfortunate that SAWS is the only company available to us for water supply, otherwise, I’d choose a different company. My bill has DOUBLED since May with no increased usage. We have 3 …
I had too transfer services to my new address. The system generated a request for a security deposit. But, the representative was kind enough too request an over-ride. Thanks.
I’m extremely upset with SAWS, I called in regards to the insanely large bill I received and they simply don’t care. I don’t have any leaks, my home was build in 2016, my husband and I are at work all day and in the 3 plus years I’ve been …
I had SAWS service my home for the last 13 years without even one of these posted problems. I just moved to my newest home and I went to the main office expecting some of the negative service that i read about..However, other than the long …
Poorly run company. They really need some competition. We had water issues due to our sewer system in a home we had been in for less than a year. Also a broken sprinkler system that lead to the entire back yard getting replaced. …
Drove all the way to the main office to try and settle a discrepancy on my account only to be told that they closed there customer service over a year ago. They don’t work much so I don’t understand why they don’t bother to at least …
Terrible service. Crew working on the road and probably damaged the water line or did something that caused water shut off to multiple buildings across the street for hours, causing hundreds of people to be having no water. NEVER called to …
Just moved, just a heads up after being om hold for over and hour to find out my service will not be connected on the same day as I was informed. Definitely should have scheduled ahead of time. Because that is NOT the case!
Carlos answered my call on the second ring and took care of my issue promptly and professionally. He was knowledgeable, helpful, and pleasant to speak with–all in all, a model of good customer service! …
Currently stuck with a $468 water bill for one person for February service due to the ice storm.
So far no luck getting assistance after two chat sessions. Now waiting on an email response. I wish SAWS placed more value on their customers.
I called to ask if SAWS sells a tool to turn off/on the water meter in case of a water leak. This past February during the snow days, we had 3 water leaks. They said that they don’t sell them but could dispatch someone to turn off the meter. Which makes no sense to me. Why wait for someone to be dispatched and waste water.
Got charged a deposit for moving service (100 dollars)
Never returned my original one (100 dollars)
clumped 5 weeks worth of water together which put me in a high use billing, …
Went to get my rain barrels Sat Jan 14 @ noon. The SAWS folks & San Antonio Master Gardeners did a FANTASTIC job of moving cars through & loading the rain barrels. I can honestly say it was almost fun wandering through the SAWS area & over …
We had some sewage work done on the home due to a break in the line. We required two sewer scopes to confirm the break and confirm the repair. I discussed this with a customer service agent when we sold our home, and were calling to …
After such terrible reviews from everybody and having a terrible reputation in the eyes of the people (who pay their paycheck), how come whoever is in charge of saws still has a job? It doesn’t make sense. …
I have never said anything bad about saws water. But this upsets me. I have called twice to get someone to come out to check the knob that closes the water. It seems like its stuck and I dont want to break it. Should I go to the news or …
It’s funny to me that people are leaving bad reviews about a weather event that SAWS had no control over. We had a pipe burst on Feb 17, and our meter wouldn’t let us turn the water off properly. Though I was on hold for over an hour, SAWS …
I would give SAWS 5 star rating bit, after reading the January News letter, you seem to shun the county some. You said funds for bills not paid during the height of Covid 19. One of the requirements is you must live inside the city limits. …
Today 2-17-21 we do not have water for two days and was unable to speak with anyone with SAWS, all we got was a recorded message that basically said SAWS does not have an answer. It seems the consumers of SAWS keep getting the same i.e no …
Water outage map hasn’t been updated in 9 months. Saturday pre dawn call in on hold 15 minutes. You definitely don’t make it easy to check on water outages. You should see how CPS Energy handles this. They call me when the power goes off and then when it’s back on.
Just bought a brand new house and called to set up my account they said they didn’t have a letter in yet from the builder but the water will still be on until they receive the letter. That was Friday, today is Monday and I come home to no …
After the terrible winter storm and so many homes with busted pipes I needed help to turn off my water at the street just so I could replace a drippy faucet. I felt bad even asking SAWS to come out as there were so many problems much bigger …
They did a great job fixing a water leak in my street, fast response and fixed the problem faster than the estimated
Pay attention to your bills! I had automated payments and for some reason they reversed the payment (without any notification) when it was processing not giving me the full amount for the bill back. Needless to say they were also charging …
We noticed a massive leak along the road, we called them, and once they got there we moved a car and maybe 10 minutes later they had fixed the massive leak.
Good job folks.
For the past 2 weeks the water pressure has been very low in our neighborhood. I’ve also been noticing a light brownish yellowish tint to the water and when I boil the water it will leave a brown ring in the pot from the nasty and gross …
I had the most helpful customer service representative name Roxana who guide me trough my difficult situation and helped me to resolved my issues, Thank you Roxana for been sensitive and profesional .
If I could leave 0 stars, I would. Sylvia in claims department is rude. SAWS towed my vehicle with no notice given and refused to pay the tow fee. She stated that they are a government agency and therefore exempt from responsibility. Their …
They cut my Grandma off because she had a busted pipe in her backyard when she called for help they placed her on hold 7 times then hang up 6 times last call was a rude employee who said my manger says you just need to pay it in full to …
I had an extremely helpful experience with SAWS and their customer service experts.. truly professional !!! I had a problem with my water connection and it took sometime to resolve but the SAWS agent stayed with me almost 1 hr on the phone …
I can’t believe the disrespect I received by a customer service agent this morning! She repeated to me 3times “call the Texas rent relief to help you” because they paid my water bill when I had covid. I was originally calling for a balance …
Forced to pay $700-$800 for only 3 months of use with no explanation. Absolutely absurd, unwilling to help and quick to put your stuff collections. Can’t believe they are allowed to operate in that manner.
The Saws valve is to the house is frozen open and In 3 weeks no one has come to fix it. There is a lake in front of the Marlborough dr. home because both the home owner and Saws valves are frozen and the homeowner can’t fix the leak in fear of the lake becoming a river..
Absolutely horrible. Their contractors specialize in cutting through your utility cables with impunity while randomly digging up peoples lawns, only to return days later to dig up another random patch. Spectacularly lazy and incompetent agency.
My water bill for August 2021 showed under 3,000 gal use. August 2022 showed almost 12,000. Called customer service and told them I have reduced my water use. They couldn’t give me an explanation of my water use quadrupling. What a scam.
This entity needs to have its billing practices reviewed by whatever federal oversight committee that handles these reviews. They bill you for amounts, you pay them & never see the bill decrease. Give me enough time & I’ll figure out who I …
Just because there is no where to file a complaint. But for damages that occur due to Saws negligence in updating and fixing lines properly saws does not take full responsibility for damages on vehicles and property damage. Instead they …
Spring Bloom even on Saturday, March 10th, 2018 was phenomenal. When I first arrived, there were a few issues with parking that were rectified quite well as SAWS ensure there were employees to monitor for the ebb and flow of people …
Super fast response time! Drove past a water main leak today on my way to the grocery store and called to report the problem. 20 minutes later SAWS was on the scene and addressing the busted pipe. Thank you for making it easy to report (a quick call) and for the quick time to the scene! 5 stars.
I’ve been overcharged since August and I’ve been told that they can’t fix it. SAWS made the mistake on my account and refuses to fix it. SAWS is a terrible company and clearly is ok with stealing from their customers.
My bill has gone up by well over 10 times what it use to be without any significant changes to my daily life. This seems to be a common occurrence for other customers as of late.
Absolute crooks! They are glad to take your money, but when you catch mistakes, they will not refund the money. 🙄 overcharged us by $45 each month for the last year. HORRIBLE CUSTOMER SERVICE! …
I would give zero stars if I could. They want my husband to call to waive $100 fee because he’s active duty. They request I email a picture of my drivers license, I do twice. Then tell me I just need to keep calling every couple of days …
SAWS is ripping us off! 339.00 water bill ! All my neighbors in live oak got 200,300, 400 ,500 dollar water bills 5 x the monal month before! Someone needs to investigate I have complained for year and nothing has been done! And NO ONE HAS LEAKS!! that is what they will tell you everything!
SAWS should get a new owner! I called in an emergency water break and NO ONE came to check or even followed up with me. I ended up having to figure it out and fix it myself! CPS showed up, Cable companies showed up and 811, but no SAWS! …
I received a bill 10x my normal usage called them they couldn’t give me a reason. So I did my due diligence and called all technicians involved (at my expense) no water leakage on my part. Requested they do their due diligence no response. There is no one over seeing this company and that is unsatisfactory.