I wouldn’t even give it a star! Very prejudice! I applied for a job here and all cause I’m not from the town or a town robot, i wasn’t qualified for the position.
Do not get this company’s Internet. I have a package that is between 1-10mbps, and I’m lucky to have 1mbps. Also, I would like to note that you would not be getting consistent Internet with these guys. You need to lower the price for the …
If you want a terrible internet experience for a terrible price, you’ve found it. Our internet speed has been incredibly slow for around a year. At first, it was just slow internet speeds for a while, then it would get somewhat okay. A …
Worst Internet service I’ve ever had. I had tech support physically come to my home and the problem was resolved… temporarily, until the next day or two. I repeated this every other day for nearly 7 months. I finally got out of my contract and went to frontier. I’ve had little to no problems with frontier.
When my husband and I moved into our house just outside of Carlinville we got Frontier. Frontier had horrible internet speed and we complained about it for 2 years. Finally we decided to do something about it. We cancelled them and got …
terrible. all of these ‘5 star reviews’ were definitely written by the owner on his burner account. never had a good thing to say about this company to be honest.
Absolutely can not stand this internet service. We pay a higher price for the best bandwidth and speed…only to have a tiny bit of rain make it go in and out for the next 24 hours. Their excuse, our neighbors trees are blocking the tower. …
The one star is only because the receptionists are awesome and friendly! The actual service is horrible! I have to unplug and wait then re-plug my modem in all the time! I have upgraded to the highest speed, still can’t run more than two or …
Always prompt with helping and really no issues with service. Had one issue just now and called. They had it fixed within a couple of minutes. Thanks Royell!
We live a small, rural town and thought that we only had one option for internet service and that option was just horrible. We were barely functioning at dial up speed and with me working from home, it wasn’t acceptable. Even our phone line …
Good speed, and reliable service. Used to have problems with streaming services and other common sites but that appears to have been resolved. Tech support appears to have been able to sort it out, but hopefully this time the fix will …
They are the only place that provides internet in my area, I will say my speeds are a mostly 1-3 Mbps when paying for 10 Mbps. Call in wait 30 min to 1hr for support for them to call me back next day. Will get it fixed for about a day at …
I had slow connectivity issues so I called Royell and was connected with someone immediately. They helped me identify the device that was hogging the bandwidth and resolve the issue. I also called back a half hour later to update my plan …
Not even worth a star
After waiting 2 months to have an install and having to pay 60.00 for an install and missing more than a half day of work and not getting a quarter of the …
Worked great at first but hasn’t worked for awhile and the office isn’t even open 10 hours a day so unless you are unemployed you won’t have time to contact them
There technicians are very customer friendly and do there job well. Would have given them a higher rating but we had some issues with trees in the way that they advised us how to handle but it still took three different attempts and 20 more feet of TV tower at my expense to get good signal.
Up until recently we have always had excellent customer service with Royell. We have been a customer since its started and the owner Joe was still driving a UPS truck while getting Royell up and going. So we’ve been customers a very long …
My packet loss and ping while gaming is so bad. We have many devices connected but I’ve even unplugged every device, and turned off phones, except to one device and still had a 14% packet loss and 200 ping. That’s with it being hard lined …
The two individuals I spoke with to start my new service were beyond professional. They made it so easy!!! I’d recommend these guys for sure!!! Thanks again.
Had their internet for a couple years now. First year of service was great, got the speeds we pay for no packet loss, everything worked as it should. For over a year now we haven’t got the speeds we pay for and have constant packet loss. …
The people are friendly and helpful. We’ve had the new fiber optic service for months and we love it! Great speeds and we don’t have to worry about data caps. Yay!
I’ve had service with them since 2018, it was fine first few months. Thereafter very slow. Called to complain they suggested a higher speed. Agreed to this. Upgraded the package and service was worse! Two months with over ten thousand …
Very reliable. Have bin with many, many years. Anybody out in the country? Looking for good internet. The best I could get was 5 megs down but it was all the time and that was pretty good for where I’m live Wish we could get more of
This is by far the worst internet service we have ever had. I regret switching and will be going back to sparklight. Out of 4 months i have never been able to stream because the service they promise is nowhere close to what they con you into signing up for
Great internet!
Great Service
Very friendly and christian
Don’t even waste your time.
Better than frontier,, faster Internet.
Horrible customer service.
Good place for wifi.
If you’re looking for Over Priced and Unreliable, you’ve come to the right place.
Always getting kicked off and really slow.
Pretty good internet for rural internet.
Have always had great experiences with Royell!
Literally the worst internet service i have ever had!
Great company, willing to answer any esoteric questions you might have!
I have been with Royell for several years now and the service and customer support has been above reproach.
The email from no internet unless you want to pay three times more than you would pay on any other site this company should be investigated
Very overpriced! We get less than half the internet speeds we pay for.
They were all really helpful and nice
What an amazing company. They are an example of how small business provides costumer service at it’s best.
Great customer service and friendly faces. Always polite on phone calls and helping troubleshoot the problem if you have one.
I have issues with their service regularly. The internet goes out for no reason. Very frusterated with the inconvenience this causes!
Great customer service, I’ve had royell for years as my internet provider. They care and help there customers
The download speed is typical 8 to 10 mbps. If you live out in the country and are looking for fast internet get ROYELL!
I wouldn’t even give it a star! Very prejudice! I applied for a job here and all cause I’m not from the town or a town robot, i wasn’t qualified for the position.
After a bad storm with high wind our internet was very slow. They sent someone to fix it the very day I called to report the trouble. Great service!
Do not get this company’s Internet. I have a package that is between 1-10mbps, and I’m lucky to have 1mbps. Also, I would like to note that you would not be getting consistent Internet with these guys. You need to lower the price for the …
If you want a terrible internet experience for a terrible price, you’ve found it. Our internet speed has been incredibly slow for around a year. At first, it was just slow internet speeds for a while, then it would get somewhat okay. A …
Worst Internet service I’ve ever had. I had tech support physically come to my home and the problem was resolved… temporarily, until the next day or two. I repeated this every other day for nearly 7 months. I finally got out of my contract and went to frontier. I’ve had little to no problems with frontier.
When my husband and I moved into our house just outside of Carlinville we got Frontier. Frontier had horrible internet speed and we complained about it for 2 years. Finally we decided to do something about it. We cancelled them and got …
terrible. all of these ‘5 star reviews’ were definitely written by the owner on his burner account. never had a good thing to say about this company to be honest.
Absolutely can not stand this internet service. We pay a higher price for the best bandwidth and speed…only to have a tiny bit of rain make it go in and out for the next 24 hours. Their excuse, our neighbors trees are blocking the tower. …
The one star is only because the receptionists are awesome and friendly! The actual service is horrible! I have to unplug and wait then re-plug my modem in all the time! I have upgraded to the highest speed, still can’t run more than two or …
Always prompt with helping and really no issues with service. Had one issue just now and called. They had it fixed within a couple of minutes. Thanks Royell!
We live a small, rural town and thought that we only had one option for internet service and that option was just horrible. We were barely functioning at dial up speed and with me working from home, it wasn’t acceptable. Even our phone line …
Good speed, and reliable service. Used to have problems with streaming services and other common sites but that appears to have been resolved. Tech support appears to have been able to sort it out, but hopefully this time the fix will …
Open until 6:00. Friendly and helpful receptionist.
They are the only place that provides internet in my area, I will say my speeds are a mostly 1-3 Mbps when paying for 10 Mbps. Call in wait 30 min to 1hr for support for them to call me back next day. Will get it fixed for about a day at …
I had slow connectivity issues so I called Royell and was connected with someone immediately. They helped me identify the device that was hogging the bandwidth and resolve the issue. I also called back a half hour later to update my plan …
Not even worth a star
After waiting 2 months to have an install and having to pay 60.00 for an install and missing more than a half day of work and not getting a quarter of the …
Worked great at first but hasn’t worked for awhile and the office isn’t even open 10 hours a day so unless you are unemployed you won’t have time to contact them
There technicians are very customer friendly and do there job well. Would have given them a higher rating but we had some issues with trees in the way that they advised us how to handle but it still took three different attempts and 20 more feet of TV tower at my expense to get good signal.
Up until recently we have always had excellent customer service with Royell. We have been a customer since its started and the owner Joe was still driving a UPS truck while getting Royell up and going. So we’ve been customers a very long …
We’ve had Royell for many years. Couldn’t be happier with their service. They are quick to respond to issues and very professional.
My packet loss and ping while gaming is so bad. We have many devices connected but I’ve even unplugged every device, and turned off phones, except to one device and still had a 14% packet loss and 200 ping. That’s with it being hard lined …
The two individuals I spoke with to start my new service were beyond professional. They made it so easy!!! I’d recommend these guys for sure!!! Thanks again.
Had their internet for a couple years now. First year of service was great, got the speeds we pay for no packet loss, everything worked as it should. For over a year now we haven’t got the speeds we pay for and have constant packet loss. …
Good service and friendly customer support. Have always been very quick to fix any issues. I love in a rural area and coverage has always been good.
The people are friendly and helpful. We’ve had the new fiber optic service for months and we love it! Great speeds and we don’t have to worry about data caps. Yay!
I’ve had service with them since 2018, it was fine first few months. Thereafter very slow. Called to complain they suggested a higher speed. Agreed to this. Upgraded the package and service was worse! Two months with over ten thousand …
Very reliable. Have bin with many, many years. Anybody out in the country? Looking for good internet. The best I could get was 5 megs down but it was all the time and that was pretty good for where I’m live Wish we could get more of
This is by far the worst internet service we have ever had. I regret switching and will be going back to sparklight. Out of 4 months i have never been able to stream because the service they promise is nowhere close to what they con you into signing up for