I work for a Master Association where I have had to work with Sarah Remus for several items throughout the years. She is always willing to go above and beyond in order to help our mutual residents.
REBBACA DOZE A WONDERFUL JOB !! VERY PROMPT WHEN YOU ASK A QUESTION!! SHE IS IN THE PROGRESS NOW TO IMPROVE OUR LANDSCAPE , VERY WELL ORGANIZED COMPANY , WE ARE ALL GLAD TO HAVE Sandcastle AND REBBACA ON OUR TEAM,
New homeowner for community managed by Sandcastle ..
Very pleased with their communications to homeowners ,
responsiveness to homeowner inquiries,and assistance with
problems,rental info and forwarding problems.
4 Different community managers in a year, lost keys to the units, problems that have not been handled in 2 years…i.e.Elevator Certificates. Poor service would be the best description I could give.
If you going to buy a home or condo in naples. Do not buy one that uses this management company. Hurricane damage has not been touched in 7 months. 4000 dollar up front acessment before they will even think about fixing anything. I have …
Joel Messinger has been the property manager at Palm Harbor Club since January 2019 He is always responsive to Board and Owner requests and has been a huge help in obtaining contractors for maintenance issues
I have been working with Mickey and Steve for quite sometime and have found them to be cooperative, always willing to help with issues and explain the rules of the association clearly
Terrible customer service. They are unresponsive, dont return phone calls. Seem to not get the concept that they work for us. We are the paying customer. I wont ever buy a home knowing they are the property management.
With help from Elisandra Maldonado and quick response from Her. I was able to option a document requested by my mortgage company. Grateful for the great service
Tina is always proactive and on top of fast moving projects and issues. Makes being aBoard member enjoyable! John Handke, Treasurer, Longlake Village, Bonita Springs, FL
This is my 2nd post about sandcastle.
My condo complex board is firing them finally.
They have not done one thing since irma on our complex. And we are going into …
The fact that this company was reticent to respond to a caller who had no legal connection to a property that they manage is to their credit. I would not want my children to attempt to conduct business for me under my name absent a properly executed power of attorney, valid in the appropriate state.
Our Sandcastle manager is attentive, anticipates our needs and responds quickly to requests. Our Association is new to Sandcastle and our first impression is terrific.
I have been in the realty business for over a decade now, and let me tell you something, it doesn’t get better than Sarah Remus at sandcastle! If there is anybody that’s ready & willing to jump in and help where needed, it’s this girl! I am pretty needy (to say the least) and Sarah always goes above and beyond!
All I can say is that Sandcastle Community Management are so responsive and so willing to be of assistance. I leave a message and within an hour I get a call back. Very knowledgeable about the communities they manage. I vote team Sandcastle Community Management!!! Thank you Susan for being a true professional!!!
Great to meet so many members of our support team in person. All were very helpful and responsive to our needs. Looking forward to woeking with everyone there!
I would like to thank our property manager Rebecca for the great job she is done helping us get through some tough times. Also would like to thank Ellie Isabel And Nina.keep up the good work girls
Stacie helped me out today, and was very professional and and responded quickly. The problem was getting to her, which was a little difficult, and not her fault.
I’m extremely concerned getting into a business association with a community management firm which has no regard for the quality of the documents it sends out to its members. In the first few minutes of scanning the welcome package …
We have been in the janitorial and maintenance business for over 8 years in southwest Florida. We are proud to have a great working relationship with Sandcastle Management and Rebecca O”Brien as a working team. Rebecca goes the extra mile …
We have used Sandcastle and Joel Messinger as our property manager for the past few years. He is very knowledgeable and has great contacts. He has been a great asset for our condominium association.
Awful experience with Sandcastle from the start. Our rep was rude, never had answers, and was extremely condescending. Actually, so was the President, I guess that is their mission statement. Take the money, invest the money, and provide …
Leslie Fazio responded quickly and thoroughly to a question we had about association truck parking regulations. Thank you again.
Charles & Anne Edwards
Elisandra “Elle” Maldonado is wonderful to work with! A true professional in her field! I highly recommend this company, especially if you are lucky enough to work with Elle as your representative…
I have known Joel Messinger for about 10 years as the manager of the Chase Preserve HOA. He is very dependable, honest & follows through with major issues concerning our association property. At the annual meeting, I always know Joel is …
I would like to compliment Rebecca O’Brien.
She is always quick to respond to any questions
or concerns i had. Very professional all across
the board. Couldn’t of asked for a better experience.
I asked a question in an e-mail and got a very prompt response from Susan Holmer. When I say “very prompt”, I mean within minutes. I appreciate that very much so, “Thank You, Susan!”
Courtney is an absolute dream to communicate with, she replies promptly and has dealt with any problems that I have had. Thankyou Courtney for all your help. xx
Celeste (and Sherry, too) were very helpful in coordinating house painters with specific requests we had for our villa. Sandcastle is very responsive to clients.
Chris is responsive to calls and answering questions. He has a professional and courteous demeanor, and we appreciated his listening and willingness to correct issues.
Nyree and the team at SandCastle are amazing. We do work for them in the landscaping field. Her communication and processing is outstanding. Would recommend her and SandCastle to anybody.
The absolute worst company I have ever dealt with. We’ve been renters for the last year and a half in a community that they manage, and it has honestly just been one headache after another with them. They have horribly rude employees. It is …
Sandcastle has been our management company for several years.
Their knowledge was instrumental in overcoming the devastation from hurricane Irma, and their guidance aided our installation of new roofs. …
I enjoy working with Courtney Clemens who is the assistant for Sandcastle Community Management. She is always enthusiastic, available, prompt, and professional.
Thank you for excellent service! First we dealt with Heidi and now Courtney and both ladies give excellent customer service! They are both kind, courteous and very efficient.
Our CAM Tina R. has been on top of some very fast moving projects and issues in our community. She serves the board and residents with intelligent and timely responses.
I would like to commend Sherry Summers on doing and outstanding job for our Palmetto Dunes Homeowner’s Association at Pelican Sound. She is always there to assist and looks for ways to better service our homeowners and the board of directors.
I found Leslie Fazio to be extremely pleasant and knowledgeable .Whenever I call with a question she gets back to me very quickly with an answer.It’s a pleasure doing business with her.She is an asset to your company.
Sherry Summers is a breath of fresh air. Professional, courteous and dedicated.
I find the whole staff extremely professional and willing to help.
Sandcastle was one of our best moves.
I have been very pleased with Heidi from Sandcastle Management. She has been very informative with her updates and follows up on any outstanding issues. Very professional.
Scott Midgley is our community’s representative and direct contact. He is extremely knowledgeable and pro-active in serving our needs and facilitating all of our initiatives. I have always found Scott to be helpful and professional and would highly recommend him as a property manager.
Jennifer Vogler has been fantastic communicating with us throughout the Vanderbilt Condo Roof construction. Not an easy task through a holiday weekend! Thanks Jennifer!
Chris Eyre, CAM for Lovers Key Beach Club Condo is the best CAM I have ever worked with in my 20 plus years on and off our condo board. Prompt, courteous, proactive and knowledgeable, Sandcastle is very lucky to have him on board!
Had an issue with HOA Bill not getting delivered resulting in my account being charged delinquent fees. Rebecca acted quickly and professionally to resolve the situation to my satisfaction.
I am a Closing Coordinator and work with Sandcastle on a regular basis. They are always quick to respond and very helpful. I work mostly with Susan Holmer and she is VERY helpful!
If I could not give a single star, that would express our experience with this “company”. Once they cashed our check to do a background check (so that we could rent a condo in Lely), they never returned a phone call. I sent in the check …
Susan Holmer has been nothing short of amazing, trustworthy, timely, exceptional…, the list goes on! Thank you, Susan, for such an outstanding experience.
Our condo association uses Sandcastle Community Management to manage our property on Fort Myers Beach. Joel Messinger manages our property and does a fantastic job. Always responsive to requests, inquiries, repairs required. etc. He is very knowledgeable in condo regulations. We are lucky to have him!
I emailed the guardhouse who directed me to Nyree. She addressed the situation immediately. I needed to have guests’ names added to my mother’s account.
Thank you, Nyree, for the quick resolution.
Joel Messinger introduced me to the Team at Sandcastle Community Management 7 years ago. Joel has been a pleasure to work with. He is always ready to meet me on at the Association’s I am working on to do inspections with me. He is a great asset to Sandcastle.
Mickey is a true professional who has gone out of her way to make things go smoothly and she gets the job done. She cares about the residents and is thorough and effective.
Recently experienced a sensitive issue which occurred prior to Sandcastle being hired. Jean was able to research the issue and report back same day. Issue resolved. Great work!
I left a voicemail with Rebecca regarding a lease extension for one my tenants. She responded the same day….actually within an hour. I was very impressed with her professionalism!!
As an out of state active owner I would very much appreciate having adequate notice of board meetings. Suggest posting a schedule a month in advance to ensure owner’s much needed participation. Thank you.
Sandcastle Community Management is a terrific Business Partner! I’ve known Joel Messinger for nearly 10 years and value his professionalism and knowledge. His colleagues and supporting staff make a great Team.
Sandcastle has been our property managers for a number of years. They are reliable, responsive, and efficient. We are very satisfied with their service and support.
I’ve been a Board member for several years. Nina Hutchinson has helped me out on numerous occasions and has always found time to listen to the needs of our association. It’s refreshing to see that a Community Association Management Company cares about their client.
Helpful, Courtney. Still anxiously awaiting Ken’s call re garage floor. I need to get this resolved before we leave for up north mid June.
Ken has been especially on top of his game helping relieve my anxiety over this difficult issue.
Stacie Stanton worked with me today on an overpayment made to my account. She was very prompt and thorough in resolving my issue. It was a pleasure to work with her today!
I just want to say a few words about Celesta Sexton who handles our Cypress Pointe 1 account. Simply, she is terrific. Very helpful and accomodating, even under adverse conditions. I give her five stars. Thanks again Celesta.
During my multi-year tenure as an owner in this particular subdivision, I have experienced harassment, miscommunication and given misleading information from this HOA and its office representatives. They fail to correct clerical errors …
Lissie was extremely pleasant and helpful during my visit to Sandcastle.
I found her extremely knowledgeable and gave me help to fill in the information that was required.
The Eaglewood team has been fantastic. Nina Hutchinson especially she is always on top of the issues , courteous, and gets things done .
Service is important to me and Nina always delivers.:)
I have found Sandcastle Community Management to be responsive and professional, especially Rebecca O’Brien who is the property manager for the community in which we live. I am happy our HOA switched to Sandcastle.
Kelsie Jarlis has been doing a great job of informing us re: the issues we have with our community irrigation system. Hopefully the back ordered part comes soon
Our manager, Ken, had just recently taken over duties as manager. As a board member, I have already had numerous owners comment on how good he has been at responding to questions. They are pleased to see good communication.
I am the president of our HOA and Chris Robertson is our CAM. He is extremely knowledgeable and great to work with. The entire team at sandcastle are very responsive to our needs.
In connection with my seeking approval from both my HOA board and the master association of an architectural change we want to make on our home in the Vineyards, I got some terrific service from Ms. Isabel Mesa. She first counseled me on …
Trying to close on a property under their management. Got shaken down for $410, expecting to have info required by a Federal agency (Fannie Mae) to close the deal provided, but didn’t get it. Now in a petty, time-consuming squabble with …
I am the treasurer of our HOA. Sandcastle Community Management (especially Joel Messinger and Tom Harmon) have been great for me to deal with. They have always been timely in getting back to me. Joel is adept at addressing a wide variety …
I recently worked with Sarah Remus with Sandcastle and I am very thankful. She was always so helpful and her communication was great! I always recieved quick responses to my phone calls and emails including after work hours and even on Sunday!
As a past board member and recent President of Coral Falls I often worked closely with Joel Messinger and the Sandcastle team. They were quick to respond to our needs and always returned my calls in a timely manner. Joel and his team have …
Joel Messenger has managed Coral Falls since 2008 when we putchased here. He knows the history of our association and adjusts to issues as they arrive. Joel is responsive and available. His staff is helpful too. It is reassuring as a …
Mickey is always available, responsive and ready to help! She does a great job with our community and keeps things running smoothly. She if very dedicated.
I helped hire some of the previous management companies. The last two started real well and went downhill from there, partly because of constant interference by members of one of our communities. I believe that that has already caused some …
Our Association has worked with Sandcastle Community Management for many years, having changed from another company who really didn’t take care of our needs. Joel Messinger was our manager. Having been on the board for many years, I …
I’ve had the pleasure of providing pool services to the Sandcastle team for many years. I really enjoy working with everyone at Sandcastle. Their work order system is great and makes it easy to handle requests effectively. I’ve had …
I am a new board member at my association, the management of which, has just been taken over by Sandcastle Community management. Joel messenger has been extremely helpful in helping me acclimate as a new board member. He has provided useful …
Claudia Torres walked us through the lease process of our condo and made it a great experience. She was very professional, helpful and always responded quickly. We really appreciated her help!
I recently needed information on an HOA that Sandcastle Community Management handles and Kari was most helpful in getting detailed information for me. Highly recommend her as timely, thorough, and professional. Thank you Kari!
Jennifer has been of tremendous help to us!! She has answered our questions, regarding our condo, quickly. She has efficiently communicated with the board of our HOA and worked towards resolving our problems!! The Vanderbilt Landings community in Naples is so fortunate to have her help!!
We’re very thankful to Sarah Remus for all her followup in dealing with a necessary approval request from our HOA and Community. With her effort, we were able to get this done in a timely manner. …
13 days to get a response from the representative at Sandcastle – 13 days. This transaction could have closed before they got back to me. I really don’t understand how they can be so nonchalant – so disinterested – in doing what needs to …
I appreciate receiving the monthly financial statements and related schedules 16 days after month end. Only a couple of minor edits required. Jean is very knowledgeable and capable in her role as Senior Financial Accountant and I …
Christopher Robertson was able to provide information and answers for a few issues, related to a construction project at our association. He did so, in a courteous and professional manner, sometimes returning emails, after normal business hours.
It’s worthwhile to post that whenever I engage with the Accounting Specialist at Sandcastle Community Management, she’s always very professional, incredibly responsive, and most important to me – accessible. Great support is difficult to find this day and age….
Kelsie Jarlis has been doing the work of a saint for our HOA. I have lived under several HOA’s in the last 20 years and let me tell you, it’s a breath of fresh air to have a person who cares and has good morals and a strong work ethic. …
Courtney did a very good job and kept us up to date with the progress with our application for work to be done. However, I tried to get ahold of Ken on 2 different occasions, and left phone messages, but never heard back from him. …
My experience with Sarah Remus and Damian Schaefer from Sand Castle Community Mngmt. was absolutely professional, pleasant and phenomenal! So happy for their service and kind personas! My only regret is that I couldn’t further pursue …
I’ve had the pleasure of speaking to Celesta and she has been absolutely wonderful. She has helped me with any concern or questions I have had. She responds in a timely, respectful and helpful manor. I am so incredible thankful for all her help.
We had the pleasure of working with Nyree Ryan as first time owners of a property in Imperial Golf Club. She was fantastic in her customer service and was extremely responsive. We look forward to continue working with her on future properties!
I’ve had two different experiences (in 2 months) of working with Heidi Bower on an application review process. She has been very professional and efficient in managing the process! I’m new to Sandcastle Management Company but every experience has been positive! Thanks to them for all their great work!
I have always felt it’s the CAM you get is the best way to determine how good the company is. Rebecca OBrien has been very helpful and made the boards job easier.
Susan Holmer is always a pleasure to work with in my real estate transactions. When requesting a Sales Package, she responds quickly, is very efficient and very organized. Thank you and your team for making my job easier.
We really enjoyed our experience with Sandcastle. They were all very attentive and professional all a crossed the board. The young lady by the name of Sarah Remus was amazing to us and Sandcastle Community Management should be VERY proud to have Sarah as an asset to their company. Would highly recommend!!!
So sorry to hear about Arielle changing back to South West Property Management from years ago. I’m a 46 year emeritus Michigan Realtor
and owner of DMLC Properties LLC., property management. Also a 22 year resident …
As a Realtor, I deal with a lot of property management companies on behalf of the clients I represent. These experiences are not always pleasant and usually leave me with the feeling that they don’t want to interact with me, but I was …
I recently had the pleasure of dealing with Jennifer Vogler at Vanderbilt Landings and it was so refreshing to have someone as pleasant and with such customer focus as Jennifer. I was told to call her about replacing some condo keys I …
Christopher was extremely understanding of my circumstances with an unforeseen death in the family. I appreciate his graciousness with the matter at hand. It’s nice to deal with a genuine human being. Especially these days when most people are heartless.
My HOA recently began working with Sandcastle. I contacted Courtney and was amazed at her prompt response. She responded to each e-mail timely and was a pleasure. I’m thrilled. Thank you!
Sandcastle took over management of Vanderbilt Landings about a year ago, and they are the best company we have had in 25+ years. Tina was our first property manager, and Jennifer is now handling our condos. Both did and do an outstanding …
Nyree at Sandcastle helped me today with an issue that I had with my gate pass and my guest call-in app. She was GREAT! I’ve never had such efficient and wonderful service before when dealing with any issued that required a management …
Our association cleaned the gutters before the leaves started to drop, this should have been better planned. Now the rainy season is starting and the gutters are clogged with leaves. Rebecca O’Brien very quickly realized the problem and …
I have been helped by Leslie Fazio in trying to locate a key for the apartment. She is very responsive and understanding. It was a pleasure to work with her.
Ms. Lessie Gil, Assistant CAM, Sandcastle Community Management, is an outstanding representative for the Sandcastle organization. I had a problem with a leaking faucet outside our building and she followed through taking care of it in a …
Anthony Koyer is our new associate manager at our condos, Vanderbilt Landings, in Naples, FL. He is the best we ever had, and comes with years of experience in property management. Tony spends 2+ hours on the property twice a week. He …
We recently needed changed our account manager, and in the interim had Kelsie Jarlis, an assistant manager help us out for a few days. I gave her several projects to work on, thinking it would be a while before I would have any results. …
Have to say I’ve noticed improvement in customer care & responding to issues in a timely manner. Our property managers have been friendly & willing to assist even though it might take longer. …
I’ve been a licensed Title Agent for almost 20 years, in Naples for 10 years and Susan Holmer at Sandcastle Community Management is always a pleasure to work with. She always responds to emails and is always very helpful. She is by far my favorite property manager to deal with!
I am a realtor who has dealt with Sandcastle quite a few times and every time I have called Sandcastle their employees have been wonderful. I personally need to give a shout out to Susan Holmer in being so diligent and helping with making a transaction close in a timely manner. Keep up the great work!
Christopher Robertson from Sandcastle Community Management has done a wonderful job improving Lover Key Beach Club. The building is beautiful and always kept clean. The pool and beach are gorgeous. This place is paradise. If you have a …
Rebecca O’Brien has been so helpful and attentive during our recent water emergency. She responded quickly and with great information. She saw to it that the proper contractors were contacted and arrived to address the problem in a timely manner. What a treasure she is!
I am so impressed with Sandcastle, and their level of professionalism. Ashley is so attentive and positive. It makes a huge difference! Keep on being awesome 🙂
WHAT A PLEASENT SURPRISE!! LESLIE FAZIO PROMPTLY RETURNED MY OFF HOURS PHONE CALL. SHE RESPONDED TO MY INQUIRY WITH ALL THE INFORMATION I NEEDED.
LESLIE IS AN ASSET TO SANDCASTLE FOR SURE.
Today I had the pleasure of speaking with Leslie Fazio. She was a breath of fresh air and a delight. I appreciate her level of professionalism and her willingness to help and support the needs of a new property owner. She is top-notch, and you should be happy she is on your team. She is a true asset.
I had some issues with calling and getting no feedback from the two woman who are suppose to oversee things at Marina Bay Club after Soni left. Other than that they came through at the eleventh hour to process my work order and have it …
We had some damage from a tree falling into our yard from the common areas and Chris Robertson was very helpful in communicating our need to the landscaper.
Lissie Gill of Sandcaste Commmunity Managment provideed a prompt resolution to our issue. Lissie was courteous and easy to work with. Thank You Lissie. Vin
It has been a pleasure working with Rebecca O’Brien at Sandcastle Community Management. She was available to me several times as we worked through a problem I was having. Thank you Rebecca.
I would like to acknowledge Candace Rich for her help and support. She is a very knowledgeable person who takes pride in her work and willing to help you with the process.
Leslie was wonderful!!!! Not only was she pleasant, personable, knowledgeable and helpful but she even got back to me in a timely fashion re information she didn’t know. That’s quite a quality these days!!
Sal Tricamo
We heartily welcome Lara Moreda to our lovely community. She is a breath of fresh air at Vanderbilt Surf Colony III and has already helped us considerably with moving in. Thanks!
Ashley is attentive, quick, thoughtful, thorough and helpful. Very efficient. I cannot say enough good about our interactions with her.
thank you!
Wendy and Howard Keys
AWFUL! JUST AWFUL! I hope our HOA can get rid of these clowns ASAP…we have had them a little over a year…one mistake after another…THEN try to call them…
I am happy with Sandcastle, with all the employees and with Ken as our CAM. It takes time to get to know those working for any association and I believe we are now working well together. Jean provides us with timely financial information …
Lisa Gatewood has done an outstanding job for us . She continues to work hard and get things accomplished. We appreciate her work for us.
Steve Schubert
Sandcastle and LHR have been very organized, professional, and very helpful with all activities and communications regarding the effect of Hurricane Ian on our property under their management.
After multiple calls, 4 messages to Accounting department and to the account manager as well as 1 to our community’s president they finally managed to reallocate our quarterly payment to the proper master association account. The lack of …
Heidi Bower and Candace Rich have both been attentive and very responsive to our issues in light of the fact that they have most likely been overwhelmed with bigger issues post hurricane Ian. I really appreciate their care and concern!
Heidi Bower manager for Lely Verandas has been a great support for the HOA and condo associations. We are thankful for her service and commitment to us.
Lara at Surf Colony III has been very helpful and attentive. She acts very professional; during the stressful hurricane, she listened patiently and made sure there was no water issue in the condos..
I have Condo at Genova, Club of Genova doing brilliant work. About sandCastle?
I can not say the same good reviews ..
First, They accuse me about the check I paid! …
The worst experiences of my adult life. Twice our home has been in foreclosure, twice we’ve paid over 14k each time, to fight ridiculous HOA fines. They lie saying 100$ a day up to 1000$, they only hand out 1,000$ fines. One for having a …
We requested permission for access to our condo and the staffing hired to oversee the Hurricane Ian cleanup/project were responsive and immediate. All are professional and JP was very helpful.
Sandcastle took over our community of St Croix and I was not very happy with the change, however I met Mary our new contact today and she has changed my mind. Helpful, efficient and very pleasant to deal with, a great start.
Lara at Surf Colony 3 has been wonderful. She is very professional and always makes the extra effort for the residents. During the stressful hurricane, she listened and made sure our building was taken care of!
Had a few questions for Sandcastle today and Leslie Fabio took the call and was pleasant, efficient and informative. A quality service WOW and I teach those concepts for three Boston colleges.
Lara Moreda from Sandcastle Management has gone over and above in responding, assisting & informing the owners of the situation regarding Hurricane Ian. I do not live in Naples, so when the storm hit and we lost power for well over a week, …
Our HOA architectural review committee was holding up an installation with non-relevant details and our inventory was waiting weeks for installation. Upon desperate request from myself, Lisa Gatewood was able to resolve this delay in one …
As a new owner in EAGLEWOOD condominium, I have many questions. Their website seemed to provide some information, but not much. I contacted Lara in the management office with some suggestions and she immediately responded. She is adding much more content that should be helpful to all owners.
Thanks, Lara.
Lara is our on-site support in Surf Colony III. She is awesome! Very professional, competent and friendly. I feel very lucky to have her support our community!
Candace Rich, is very professional, always helpful and pleasant to talk to. she knows her things inside out and always goes above and beyond to make things possible. she is my go to person.
Candace is a real asset to the this company.
Kelsie and Dori are doing a masterful job keeping current while attacking a backlog of old issues. They have been understanding and supportive in the interpretation of rules and regulations as all residents now must come together to follow said rules. And we really do appreciate them and their efforts.
Keshan and Lara have been fantastic in dealing with the storm damage at Vanderbilt Surf Colony III. They have been responsive, open with sharing information and updates, and incredibly competent and successful dealing with the various …
We rented a condo for a few months through AirBandB. The owner said we could transfer the golf membership to be able to use while we were there for a fully refundable $1000. This management company has not returned the money to us and it …
Your knowledge and experience is very evident
Thank you for overseeing our annual meeting. All went smoothly.
Kelsie was fantastic to work with and super efficient!!!
Service from Sandcastle is always courteous, prompt, and accurate. It’s much appreciated !
Not very helpful with anything… they just really don’t care about people just the bottom line. Not very kind
Leslie Fazio has been very helpful and responsive!
Courtney was super helpful in answering all of my questions! Highly recommend!
Sarah Remus went above and beyond to help me through the rental process of renting my home for February in Fiddlers Creek.
Wow!!! Great and excellent customer services from Mrs. Tina Swanson. I’m very impressed.
Ken, it would be nice to be able to text you vs leaving vm through sandcastle.
Sarah has always been quick to address our questions and concerns!
I live in a community recently taken over by Sandcastle and Sarah has been a pleasure to work with!
Soni is always responsive. I appreciate her immediate attention to any request.
Tina Roppe has been prompt at responding to my concerns. Thank you.
Thank you for you quick and empathetic response to my request. It relieved my anxiety.
Lou
Chris responded to my request quickly today, 3/22/22. Much appreciated.
Had an issue contacted Kelsie problem solved she is a pleasure to deal with
Lara Moreda was very helpful
Thank you to Tina Roppe for her speedy assistance in addressing our fountain timer .
Rebecca is a true professional and fantastic to work with 🙂
Tina does a great job. Always easy to reach and very professional.
Thank you Claudia for your response to my message regarding a light needing to be replaced. Your quick response is appreciated.
Excellent service by Megan Sainvil.
Had the documents I needed sent to me within an hour.
Thank you …..
Customer service has improved since Kari came on board !
Kelsie is AMAZING wish you had more employees like her !!!!
Ken responded quickly to questions that were asked and also helped clarify information that was needed.
Very professional. Very responsive
Courtney is always very responsive! She is very much appreciated!
Heidi Bower great customer service, I am the Admin Assistant at PHASEIII and she was wonderful.
A big thank you to Megan Sainvil for her quick response and supplying me with the information that I needed. Thank you for your great service.
Claudia Torres at Sandcastle responds to our needs in a timely fashion and gets things done with excellent follow up.
I work for a Master Association where I have had to work with Sarah Remus for several items throughout the years. She is always willing to go above and beyond in order to help our mutual residents.
Dealing with Susan Holmer and Kevin Bolinger has been a pleasure.
They are responsive and professional.
REBBACA DOZE A WONDERFUL JOB !! VERY PROMPT WHEN YOU ASK A QUESTION!! SHE IS IN THE PROGRESS NOW TO IMPROVE OUR LANDSCAPE , VERY WELL ORGANIZED COMPANY , WE ARE ALL GLAD TO HAVE Sandcastle AND REBBACA ON OUR TEAM,
Sarah Remus
Helped me out, with getting my lease acceptance simplified. …
Tina Roppe is very responsive and helpful. She is a pleasure to work with!
Sarah Remus – is amazing! Problem solver and prompt! Thank you for your great customer service.
Great Management Service at Marina Bay Club, Naples, FL. Sondra L Kayse ,Manager has delivered exceptional management services.
Keashon was very quick to respond and resolve issue
You call and leave messages. No callback. Don’t waist your time and money if your a homeowner association with this company.
Although We do not often correspond with Sandcatle, all of interactions have been professional and prompt. Thank you Jennifer
Kari is our new Manager she is a breath of fresh air. Donna from Millbrook
New homeowner for community managed by Sandcastle ..
Very pleased with their communications to homeowners ,
responsiveness to homeowner inquiries,and assistance with
problems,rental info and forwarding problems.
4 Different community managers in a year, lost keys to the units, problems that have not been handled in 2 years…i.e.Elevator Certificates. Poor service would be the best description I could give.
Ashley was a great help!
If you going to buy a home or condo in naples. Do not buy one that uses this management company. Hurricane damage has not been touched in 7 months. 4000 dollar up front acessment before they will even think about fixing anything. I have …
Kari is a great addition to Sandcastle , she knows how to get the job done , 5 Star employee
Kelsie Jarlis responded promptly to our problem. We are very pleased with level of service
Joel Messinger has been the property manager at Palm Harbor Club since January 2019 He is always responsive to Board and Owner requests and has been a huge help in obtaining contractors for maintenance issues
Sarah is professional, patience and quick to respond.
I have been working with Mickey and Steve for quite sometime and have found them to be cooperative, always willing to help with issues and explain the rules of the association clearly
Terrible customer service. They are unresponsive, dont return phone calls. Seem to not get the concept that they work for us. We are the paying customer. I wont ever buy a home knowing they are the property management.
No issues. Everything going smoothly.
Thank you Leslie for your fast reply with documentation to support an insurance quote for my purchase at Edgewater!
With help from Elisandra Maldonado and quick response from Her. I was able to option a document requested by my mortgage company. Grateful for the great service
its a pleasure working with Lisa Gatewood
Very efficient. Knows the condominium laws well. Has a lot on her plate and always seems to get the job done.
Keshan, Excellent service as always.
Chris Robertson was helpful in assisting me with updating account information.
Tina is always proactive and on top of fast moving projects and issues. Makes being aBoard member enjoyable! John Handke, Treasurer, Longlake Village, Bonita Springs, FL
Ken Able, our cam from Sandcastle has always answered my calls promptly, and has been very professional in all matters relating to our association.
Courtney was very professional and helpful with my Architectural Form. Thank you Courtney
Candace responded immediately to my request! Thank you
This is my 2nd post about sandcastle.
My condo complex board is firing them finally.
They have not done one thing since irma on our complex. And we are going into …
The fact that this company was reticent to respond to a caller who had no legal connection to a property that they manage is to their credit. I would not want my children to attempt to conduct business for me under my name absent a properly executed power of attorney, valid in the appropriate state.
Megan was great in getting my clients approved quickly and helping out with the application process!!!!
My guest was quite happy staying in the suite. It had everything he needed! And he enjoyed the close proximity to the pool.
Tina Roppe is professional, efficient, and a pleasure to work with. She has saved our association thousands of dollars with her recommendations!
Susan Holmer is always professional, helpful and efficient. It’s a pleasure to work with her and the Sandcastle Team.
Our Sandcastle manager is attentive, anticipates our needs and responds quickly to requests. Our Association is new to Sandcastle and our first impression is terrific.
I have been in the realty business for over a decade now, and let me tell you something, it doesn’t get better than Sarah Remus at sandcastle! If there is anybody that’s ready & willing to jump in and help where needed, it’s this girl! I am pretty needy (to say the least) and Sarah always goes above and beyond!
Lisa Gatewood is simply terrific.
Celesta has been reliable, responsive, and efficient. We think she is doing a great job.
All I can say is that Sandcastle Community Management are so responsive and so willing to be of assistance. I leave a message and within an hour I get a call back. Very knowledgeable about the communities they manage. I vote team Sandcastle Community Management!!! Thank you Susan for being a true professional!!!
Great to meet so many members of our support team in person. All were very helpful and responsive to our needs. Looking forward to woeking with everyone there!
Mickey has been very responsive to a whole host of items put before her and our Board. She is a real Pro!
I would like to thank our property manager Rebecca for the great job she is done helping us get through some tough times. Also would like to thank Ellie Isabel And Nina.keep up the good work girls
Stacie helped me out today, and was very professional and and responded quickly. The problem was getting to her, which was a little difficult, and not her fault.
Rebecca O’Brian from Sandcastle has been very helpful. She responds promptly and takes care of the issues. Great job Rebecca
I’m extremely concerned getting into a business association with a community management firm which has no regard for the quality of the documents it sends out to its members. In the first few minutes of scanning the welcome package …
Sherry has been doing a fantastic job. She is extremely detailed, always follows up on issues and makes herself readily available.
We have been in the janitorial and maintenance business for over 8 years in southwest Florida. We are proud to have a great working relationship with Sandcastle Management and Rebecca O”Brien as a working team. Rebecca goes the extra mile …
We have used Sandcastle and Joel Messinger as our property manager for the past few years. He is very knowledgeable and has great contacts. He has been a great asset for our condominium association.
Awful experience with Sandcastle from the start. Our rep was rude, never had answers, and was extremely condescending. Actually, so was the President, I guess that is their mission statement. Take the money, invest the money, and provide …
Very professional. They will go above and beyond for you.
Leslie Fazio responded quickly and thoroughly to a question we had about association truck parking regulations. Thank you again.
Charles & Anne Edwards
Elisandra “Elle” Maldonado is wonderful to work with! A true professional in her field! I highly recommend this company, especially if you are lucky enough to work with Elle as your representative…
I have known Joel Messinger for about 10 years as the manager of the Chase Preserve HOA. He is very dependable, honest & follows through with major issues concerning our association property. At the annual meeting, I always know Joel is …
I would like to compliment Rebecca O’Brien.
She is always quick to respond to any questions
or concerns i had. Very professional all across
the board. Couldn’t of asked for a better experience.
Tina does a great job of getting information to us and following up quickly. She knows her job! And she is appreciated!
I asked a question in an e-mail and got a very prompt response from Susan Holmer. When I say “very prompt”, I mean within minutes. I appreciate that very much so, “Thank You, Susan!”
Brooke Winters, was the best helping me with some customers
Courtney is an absolute dream to communicate with, she replies promptly and has dealt with any problems that I have had. Thankyou Courtney for all your help. xx
Celeste (and Sherry, too) were very helpful in coordinating house painters with specific requests we had for our villa. Sandcastle is very responsive to clients.
Chris is responsive to calls and answering questions. He has a professional and courteous demeanor, and we appreciated his listening and willingness to correct issues.
Nyree and the team at SandCastle are amazing. We do work for them in the landscaping field. Her communication and processing is outstanding. Would recommend her and SandCastle to anybody.
Such a super quick response. Thank you so much!
The absolute worst company I have ever dealt with. We’ve been renters for the last year and a half in a community that they manage, and it has honestly just been one headache after another with them. They have horribly rude employees. It is …
I work with Nyree Ryan on a regular basis, and she is excellent! She is responsive, professional and a pleasure to work with!
Sandcastle has been our management company for several years.
Their knowledge was instrumental in overcoming the devastation from hurricane Irma, and their guidance aided our installation of new roofs. …
I enjoy working with Courtney Clemens who is the assistant for Sandcastle Community Management. She is always enthusiastic, available, prompt, and professional.
Thank you for excellent service! First we dealt with Heidi and now Courtney and both ladies give excellent customer service! They are both kind, courteous and very efficient.
Our CAM Tina R. has been on top of some very fast moving projects and issues in our community. She serves the board and residents with intelligent and timely responses.
I would like to commend Sherry Summers on doing and outstanding job for our Palmetto Dunes Homeowner’s Association at Pelican Sound. She is always there to assist and looks for ways to better service our homeowners and the board of directors.
Friendly, courteous & helpful.
What more can I ask for?
Thank you Courtney
I found Leslie Fazio to be extremely pleasant and knowledgeable .Whenever I call with a question she gets back to me very quickly with an answer.It’s a pleasure doing business with her.She is an asset to your company.
Sherry Summers is a breath of fresh air. Professional, courteous and dedicated.
I find the whole staff extremely professional and willing to help.
Sandcastle was one of our best moves.
I have been very pleased with Heidi from Sandcastle Management. She has been very informative with her updates and follows up on any outstanding issues. Very professional.
Kelsie is amazing was very attentive to my concerns. Everything was handled Immediately thank you so much
Scott Midgley is our community’s representative and direct contact. He is extremely knowledgeable and pro-active in serving our needs and facilitating all of our initiatives. I have always found Scott to be helpful and professional and would highly recommend him as a property manager.
Thank you Chris Robertson for the effort to get the pool electric panel fixed. Will hope the work is completed faster than the bid. …
Jennifer Vogler has been fantastic communicating with us throughout the Vanderbilt Condo Roof construction. Not an easy task through a holiday weekend! Thanks Jennifer!
Susan Holmer is by far, the BEST person in this field. She is smart and efficient, always a pleasure to work with!
Chris Eyre, CAM for Lovers Key Beach Club Condo is the best CAM I have ever worked with in my 20 plus years on and off our condo board. Prompt, courteous, proactive and knowledgeable, Sandcastle is very lucky to have him on board!
Celesta has been very responsive and helpful with coordinating the rental of our property. She has made the process much easier and efficient.
Had an issue with HOA Bill not getting delivered resulting in my account being charged delinquent fees. Rebecca acted quickly and professionally to resolve the situation to my satisfaction.
I am a Closing Coordinator and work with Sandcastle on a regular basis. They are always quick to respond and very helpful. I work mostly with Susan Holmer and she is VERY helpful!
If I could not give a single star, that would express our experience with this “company”. Once they cashed our check to do a background check (so that we could rent a condo in Lely), they never returned a phone call. I sent in the check …
Susan Holmer has been nothing short of amazing, trustworthy, timely, exceptional…, the list goes on! Thank you, Susan, for such an outstanding experience.
Our condo association uses Sandcastle Community Management to manage our property on Fort Myers Beach. Joel Messinger manages our property and does a fantastic job. Always responsive to requests, inquiries, repairs required. etc. He is very knowledgeable in condo regulations. We are lucky to have him!
I emailed the guardhouse who directed me to Nyree. She addressed the situation immediately. I needed to have guests’ names added to my mother’s account.
Thank you, Nyree, for the quick resolution.
Joel Messinger introduced me to the Team at Sandcastle Community Management 7 years ago. Joel has been a pleasure to work with. He is always ready to meet me on at the Association’s I am working on to do inspections with me. He is a great asset to Sandcastle.
Courtney was amazing! She responded to my request right away and was courteous and very helpful. Sandcastle is lucky to have her.
Mickey is a true professional who has gone out of her way to make things go smoothly and she gets the job done. She cares about the residents and is thorough and effective.
Recently experienced a sensitive issue which occurred prior to Sandcastle being hired. Jean was able to research the issue and report back same day. Issue resolved. Great work!
I left a voicemail with Rebecca regarding a lease extension for one my tenants. She responded the same day….actually within an hour. I was very impressed with her professionalism!!
I needed to replace my VL Auto Gate Remote. Leslie Fazio was VERY helpful and got it done in no time! Thank you Leslie!!!
a very helpful person, kind and was able to solve the problem I had, thank so much
As an out of state active owner I would very much appreciate having adequate notice of board meetings. Suggest posting a schedule a month in advance to ensure owner’s much needed participation. Thank you.
Sandcastle Community Management is a terrific Business Partner! I’ve known Joel Messinger for nearly 10 years and value his professionalism and knowledge. His colleagues and supporting staff make a great Team.
Thank you Heidi for doing such a great job!!!! Your constant attention to our property is very comforting!
Update 4/29/21: Rebecca O’Brien continues to display excellent customer service. …
Sandcastle has been our property managers for a number of years. They are reliable, responsive, and efficient. We are very satisfied with their service and support.
Leslie Fazio has been a dream of customer service! The BEST in every way… Thank you for making life a little smoother!
I’ve been a Board member for several years. Nina Hutchinson has helped me out on numerous occasions and has always found time to listen to the needs of our association. It’s refreshing to see that a Community Association Management Company cares about their client.
I had a very quick and efficient response to my email request.
Helpful, Courtney. Still anxiously awaiting Ken’s call re garage floor. I need to get this resolved before we leave for up north mid June.
Ken has been especially on top of his game helping relieve my anxiety over this difficult issue.
My experience with Sandcastle members has been great! Heidi Bower has been exceptional in helping me when needed. I only have good things to say
Stacie Stanton worked with me today on an overpayment made to my account. She was very prompt and thorough in resolving my issue. It was a pleasure to work with her today!
I just want to say a few words about Celesta Sexton who handles our Cypress Pointe 1 account. Simply, she is terrific. Very helpful and accomodating, even under adverse conditions. I give her five stars. Thanks again Celesta.
During my multi-year tenure as an owner in this particular subdivision, I have experienced harassment, miscommunication and given misleading information from this HOA and its office representatives. They fail to correct clerical errors …
Lissie was extremely pleasant and helpful during my visit to Sandcastle.
I found her extremely knowledgeable and gave me help to fill in the information that was required.
The Eaglewood team has been fantastic. Nina Hutchinson especially she is always on top of the issues , courteous, and gets things done .
Service is important to me and Nina always delivers.:)
I have found Sandcastle Community Management to be responsive and professional, especially Rebecca O’Brien who is the property manager for the community in which we live. I am happy our HOA switched to Sandcastle.
Kelsie Jarlis has been doing a great job of informing us re: the issues we have with our community irrigation system. Hopefully the back ordered part comes soon
I recently dealt with Sarah on a modification request. She was great. Super responsive and helpful! Definitely an asset to the company!
Our manager, Ken, had just recently taken over duties as manager. As a board member, I have already had numerous owners comment on how good he has been at responding to questions. They are pleased to see good communication.
I am the president of our HOA and Chris Robertson is our CAM. He is extremely knowledgeable and great to work with. The entire team at sandcastle are very responsive to our needs.
In connection with my seeking approval from both my HOA board and the master association of an architectural change we want to make on our home in the Vineyards, I got some terrific service from Ms. Isabel Mesa. She first counseled me on …
Trying to close on a property under their management. Got shaken down for $410, expecting to have info required by a Federal agency (Fannie Mae) to close the deal provided, but didn’t get it. Now in a petty, time-consuming squabble with …
I am the treasurer of our HOA. Sandcastle Community Management (especially Joel Messinger and Tom Harmon) have been great for me to deal with. They have always been timely in getting back to me. Joel is adept at addressing a wide variety …
New to Sandcastle
However, have had the pleasure of working with Lissi Gil. Excellent and very responsive, professional, and timely to my requests. …
I recently worked with Sarah Remus with Sandcastle and I am very thankful. She was always so helpful and her communication was great! I always recieved quick responses to my phone calls and emails including after work hours and even on Sunday!
As a past board member and recent President of Coral Falls I often worked closely with Joel Messinger and the Sandcastle team. They were quick to respond to our needs and always returned my calls in a timely manner. Joel and his team have …
Joel Messenger has managed Coral Falls since 2008 when we putchased here. He knows the history of our association and adjusts to issues as they arrive. Joel is responsive and available. His staff is helpful too. It is reassuring as a …
Mickey is always available, responsive and ready to help! She does a great job with our community and keeps things running smoothly. She if very dedicated.
I helped hire some of the previous management companies. The last two started real well and went downhill from there, partly because of constant interference by members of one of our communities. I believe that that has already caused some …
Our Association has worked with Sandcastle Community Management for many years, having changed from another company who really didn’t take care of our needs. Joel Messinger was our manager. Having been on the board for many years, I …
I’ve had the pleasure of providing pool services to the Sandcastle team for many years. I really enjoy working with everyone at Sandcastle. Their work order system is great and makes it easy to handle requests effectively. I’ve had …
I am a new board member at my association, the management of which, has just been taken over by Sandcastle Community management. Joel messenger has been extremely helpful in helping me acclimate as a new board member. He has provided useful …
On couple occasions I reached out to Leslie Fazio and both times her response was very prompt. Thank you Leslie!
Claudia Torres walked us through the lease process of our condo and made it a great experience. She was very professional, helpful and always responded quickly. We really appreciated her help!
Stacie contacted me promptly about my questions. Once you establish good contacts, great communications!
I recently needed information on an HOA that Sandcastle Community Management handles and Kari was most helpful in getting detailed information for me. Highly recommend her as timely, thorough, and professional. Thank you Kari!
Jennifer has been of tremendous help to us!! She has answered our questions, regarding our condo, quickly. She has efficiently communicated with the board of our HOA and worked towards resolving our problems!! The Vanderbilt Landings community in Naples is so fortunate to have her help!!
We’re very thankful to Sarah Remus for all her followup in dealing with a necessary approval request from our HOA and Community. With her effort, we were able to get this done in a timely manner. …
Leslie was very helpful and kind when we spoke on the phone. She was a pleasure to work with!
13 days to get a response from the representative at Sandcastle – 13 days. This transaction could have closed before they got back to me. I really don’t understand how they can be so nonchalant – so disinterested – in doing what needs to …
I appreciate receiving the monthly financial statements and related schedules 16 days after month end. Only a couple of minor edits required. Jean is very knowledgeable and capable in her role as Senior Financial Accountant and I …
Lisa is terrific at handling things we need quickly when Ken is on vacation!
Jim Farley
President,
EBCA
Christopher Robertson was able to provide information and answers for a few issues, related to a construction project at our association. He did so, in a courteous and professional manner, sometimes returning emails, after normal business hours.
It’s worthwhile to post that whenever I engage with the Accounting Specialist at Sandcastle Community Management, she’s always very professional, incredibly responsive, and most important to me – accessible. Great support is difficult to find this day and age….
Kelsie Jarlis has been doing the work of a saint for our HOA. I have lived under several HOA’s in the last 20 years and let me tell you, it’s a breath of fresh air to have a person who cares and has good morals and a strong work ethic. …
Courtney did a very good job and kept us up to date with the progress with our application for work to be done. However, I tried to get ahold of Ken on 2 different occasions, and left phone messages, but never heard back from him. …
Candace was very helpful with the information I needed and promptly emailed the applications I requested.
My experience with Sarah Remus and Damian Schaefer from Sand Castle Community Mngmt. was absolutely professional, pleasant and phenomenal! So happy for their service and kind personas! My only regret is that I couldn’t further pursue …
I’ve had the pleasure of speaking to Celesta and she has been absolutely wonderful. She has helped me with any concern or questions I have had. She responds in a timely, respectful and helpful manor. I am so incredible thankful for all her help.
Susan Holmer is extremely helpful and amazing to work with! The real MVP!
We had the pleasure of working with Nyree Ryan as first time owners of a property in Imperial Golf Club. She was fantastic in her customer service and was extremely responsive. We look forward to continue working with her on future properties!
I’ve had two different experiences (in 2 months) of working with Heidi Bower on an application review process. She has been very professional and efficient in managing the process! I’m new to Sandcastle Management Company but every experience has been positive! Thanks to them for all their great work!
I have always felt it’s the CAM you get is the best way to determine how good the company is. Rebecca OBrien has been very helpful and made the boards job easier.
Susan Holmer is always a pleasure to work with in my real estate transactions. When requesting a Sales Package, she responds quickly, is very efficient and very organized. Thank you and your team for making my job easier.
Christopher and the Sandcastle team have been responsive and informative during these difficult times post Hurricane Ian. Thank you.
We really enjoyed our experience with Sandcastle. They were all very attentive and professional all a crossed the board. The young lady by the name of Sarah Remus was amazing to us and Sandcastle Community Management should be VERY proud to have Sarah as an asset to their company. Would highly recommend!!!
I’m very glad they took over my community. They are very much on top of any issues.!
So sorry to hear about Arielle changing back to South West Property Management from years ago. I’m a 46 year emeritus Michigan Realtor
and owner of DMLC Properties LLC., property management. Also a 22 year resident …
As a Realtor, I deal with a lot of property management companies on behalf of the clients I represent. These experiences are not always pleasant and usually leave me with the feeling that they don’t want to interact with me, but I was …
Keshan is very friendly and so helpful. Thank you for your business.
Keshan Leadon is always a pleasure to work with. Very professional and goes above and beyond to solve any problem you may have.
Thanks,
Great job, and I’m very happy with the new management company!
I recently had the pleasure of dealing with Jennifer Vogler at Vanderbilt Landings and it was so refreshing to have someone as pleasant and with such customer focus as Jennifer. I was told to call her about replacing some condo keys I …
Christopher was extremely understanding of my circumstances with an unforeseen death in the family. I appreciate his graciousness with the matter at hand. It’s nice to deal with a genuine human being. Especially these days when most people are heartless.
Lisa responded to my request in a timely and clear manner.
Chris has always been responsive to all of my requests!! Thanks again
My HOA recently began working with Sandcastle. I contacted Courtney and was amazed at her prompt response. She responded to each e-mail timely and was a pleasure. I’m thrilled. Thank you!
Sandcastle took over management of Vanderbilt Landings about a year ago, and they are the best company we have had in 25+ years. Tina was our first property manager, and Jennifer is now handling our condos. Both did and do an outstanding …
Nyree at Sandcastle helped me today with an issue that I had with my gate pass and my guest call-in app. She was GREAT! I’ve never had such efficient and wonderful service before when dealing with any issued that required a management …
We finally have a cam that is actually getting the work done that hasn’t been done for a few years now! Thank you thank you to Kelsie Jarlis!!!
Our association cleaned the gutters before the leaves started to drop, this should have been better planned. Now the rainy season is starting and the gutters are clogged with leaves. Rebecca O’Brien very quickly realized the problem and …
As a new resident I had lots of questions and Candace was wonderful to work with and was extremely knowledgeable!
Excellent experience, they resolved my concerns quickly.
Finally, a breath of fresh air. A pleasant lady that is willing to help answer qeustions! Thank you Candace!
I have been helped by Leslie Fazio in trying to locate a key for the apartment. She is very responsive and understanding. It was a pleasure to work with her.
Ms. Lessie Gil, Assistant CAM, Sandcastle Community Management, is an outstanding representative for the Sandcastle organization. I had a problem with a leaking faucet outside our building and she followed through taking care of it in a …
Anthony Koyer is our new associate manager at our condos, Vanderbilt Landings, in Naples, FL. He is the best we ever had, and comes with years of experience in property management. Tony spends 2+ hours on the property twice a week. He …
We recently needed changed our account manager, and in the interim had Kelsie Jarlis, an assistant manager help us out for a few days. I gave her several projects to work on, thinking it would be a while before I would have any results. …
Have to say I’ve noticed improvement in customer care & responding to issues in a timely manner. Our property managers have been friendly & willing to assist even though it might take longer. …
I’ve been a licensed Title Agent for almost 20 years, in Naples for 10 years and Susan Holmer at Sandcastle Community Management is always a pleasure to work with. She always responds to emails and is always very helpful. She is by far my favorite property manager to deal with!
Kelsie, at Ibis Cove, was very helpful with our requests and did above and beyond what was needed. An asset to the community and your company!
Had great customer service from our new manager, Kelsie Jarlis. Very prompt and cordial with her replies. …
I am a realtor who has dealt with Sandcastle quite a few times and every time I have called Sandcastle their employees have been wonderful. I personally need to give a shout out to Susan Holmer in being so diligent and helping with making a transaction close in a timely manner. Keep up the great work!
Christopher Robertson from Sandcastle Community Management has done a wonderful job improving Lover Key Beach Club. The building is beautiful and always kept clean. The pool and beach are gorgeous. This place is paradise. If you have a …
Rebecca O’Brien has been so helpful and attentive during our recent water emergency. She responded quickly and with great information. She saw to it that the proper contractors were contacted and arrived to address the problem in a timely manner. What a treasure she is!
I am so impressed with Sandcastle, and their level of professionalism. Ashley is so attentive and positive. It makes a huge difference! Keep on being awesome 🙂
WHAT A PLEASENT SURPRISE!! LESLIE FAZIO PROMPTLY RETURNED MY OFF HOURS PHONE CALL. SHE RESPONDED TO MY INQUIRY WITH ALL THE INFORMATION I NEEDED.
LESLIE IS AN ASSET TO SANDCASTLE FOR SURE.
Today I had the pleasure of speaking with Leslie Fazio. She was a breath of fresh air and a delight. I appreciate her level of professionalism and her willingness to help and support the needs of a new property owner. She is top-notch, and you should be happy she is on your team. She is a true asset.
I had some issues with calling and getting no feedback from the two woman who are suppose to oversee things at Marina Bay Club after Soni left. Other than that they came through at the eleventh hour to process my work order and have it …
We had some damage from a tree falling into our yard from the common areas and Chris Robertson was very helpful in communicating our need to the landscaper.
Lissie Gill of Sandcaste Commmunity Managment provideed a prompt resolution to our issue. Lissie was courteous and easy to work with. Thank You Lissie. Vin
It has been a pleasure working with Rebecca O’Brien at Sandcastle Community Management. She was available to me several times as we worked through a problem I was having. Thank you Rebecca.
Brooke Winters was super helpful and answered all my questions in a timely fashion. I appreciated her knowledge! Great service!
I would like to acknowledge Candace Rich for her help and support. She is a very knowledgeable person who takes pride in her work and willing to help you with the process.
Leslie was wonderful!!!! Not only was she pleasant, personable, knowledgeable and helpful but she even got back to me in a timely fashion re information she didn’t know. That’s quite a quality these days!!
Sal Tricamo
We heartily welcome Lara Moreda to our lovely community. She is a breath of fresh air at Vanderbilt Surf Colony III and has already helped us considerably with moving in. Thanks!
Kelsie and Dori are exceptional. They always answer promptly
and address all my issues. It’s gratifying to know you have
a responsive team to rely on.
Ashley is attentive, quick, thoughtful, thorough and helpful. Very efficient. I cannot say enough good about our interactions with her.
thank you!
Wendy and Howard Keys
AWFUL! JUST AWFUL! I hope our HOA can get rid of these clowns ASAP…we have had them a little over a year…one mistake after another…THEN try to call them…
I am happy with Sandcastle, with all the employees and with Ken as our CAM. It takes time to get to know those working for any association and I believe we are now working well together. Jean provides us with timely financial information …
Lisa is superb in support of the Pelican Point West association! Quick response, detailed and always a joy to deal with.
Lisa Gatewood has done an outstanding job for us . She continues to work hard and get things accomplished. We appreciate her work for us.
Steve Schubert
Susan Holmer is fantastic at what she does! She is always professional and helpful. It is a pleasure working with her!
Sandcastle and LHR have been very organized, professional, and very helpful with all activities and communications regarding the effect of Hurricane Ian on our property under their management.
After multiple calls, 4 messages to Accounting department and to the account manager as well as 1 to our community’s president they finally managed to reallocate our quarterly payment to the proper master association account. The lack of …
Heidi Bower and Candace Rich have both been attentive and very responsive to our issues in light of the fact that they have most likely been overwhelmed with bigger issues post hurricane Ian. I really appreciate their care and concern!
Heidi Bower manager for Lely Verandas has been a great support for the HOA and condo associations. We are thankful for her service and commitment to us.
Lara at Surf Colony III has been very helpful and attentive. She acts very professional; during the stressful hurricane, she listened patiently and made sure there was no water issue in the condos..
I have Condo at Genova, Club of Genova doing brilliant work. About sandCastle?
I can not say the same good reviews ..
First, They accuse me about the check I paid! …
The worst experiences of my adult life. Twice our home has been in foreclosure, twice we’ve paid over 14k each time, to fight ridiculous HOA fines. They lie saying 100$ a day up to 1000$, they only hand out 1,000$ fines. One for having a …
We requested permission for access to our condo and the staffing hired to oversee the Hurricane Ian cleanup/project were responsive and immediate. All are professional and JP was very helpful.
Sandcastle took over our community of St Croix and I was not very happy with the change, however I met Mary our new contact today and she has changed my mind. Helpful, efficient and very pleasant to deal with, a great start.
Lara at Surf Colony 3 has been wonderful. She is very professional and always makes the extra effort for the residents. During the stressful hurricane, she listened and made sure our building was taken care of!
Had a few questions for Sandcastle today and Leslie Fabio took the call and was pleasant, efficient and informative. A quality service WOW and I teach those concepts for three Boston colleges.
Lara Moreda from Sandcastle Management has gone over and above in responding, assisting & informing the owners of the situation regarding Hurricane Ian. I do not live in Naples, so when the storm hit and we lost power for well over a week, …
Our HOA architectural review committee was holding up an installation with non-relevant details and our inventory was waiting weeks for installation. Upon desperate request from myself, Lisa Gatewood was able to resolve this delay in one …
As a new owner in EAGLEWOOD condominium, I have many questions. Their website seemed to provide some information, but not much. I contacted Lara in the management office with some suggestions and she immediately responded. She is adding much more content that should be helpful to all owners.
Thanks, Lara.
Lara is our on-site support in Surf Colony III. She is awesome! Very professional, competent and friendly. I feel very lucky to have her support our community!
Candace Rich, is very professional, always helpful and pleasant to talk to. she knows her things inside out and always goes above and beyond to make things possible. she is my go to person.
Candace is a real asset to the this company.
Kelsie and Dori are doing a masterful job keeping current while attacking a backlog of old issues. They have been understanding and supportive in the interpretation of rules and regulations as all residents now must come together to follow said rules. And we really do appreciate them and their efforts.
Keshan and Lara have been fantastic in dealing with the storm damage at Vanderbilt Surf Colony III. They have been responsive, open with sharing information and updates, and incredibly competent and successful dealing with the various …
We rented a condo for a few months through AirBandB. The owner said we could transfer the golf membership to be able to use while we were there for a fully refundable $1000. This management company has not returned the money to us and it …