Established in 1967, City of Rocky Mount Public Utilities provides a variety of electric, gas, water and sewer-related services.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
331 S Franklin St, Rocky Mount, NC 27804
Eternal hold with this number…
Expect long waits and poor service.
They are over charging for utility use!
Drive thru moves steadily
They treat certain people differently
This place is truly the worst.
Horrible Service! They don’t care about the people of rocky mount.
Horrible..no communication
They pick and choose what month they’ll send a bill for. Some months they just don’t do it. They need to step up their game
absolutely no customer service if you considering holding for hours and not speaking to anyone at all. And going into the office is even WORSE!
They will cut your light off if you owe them 0.50 cent and charge you 50 dollar’s to have them turned back on I’m like wow you must be the world’s biggest douche. What kind of a special asswhole you must be to do these types things to people I’ll never know
Usually meets my expectations. I’m glad our public utilities resource it’s most aviatio accommodating. Thank you, Rocky Mount!
Lack of understanding you can be the most consistent on time paying customer & you have one time to get behind,they’ll still hit the switch!!!
Unbelievably horrible if you don’t have to live in this town and deal with rocky mount public utilities don’t. The absolute worse service imaginable and also the hoops you have to jump through to do anything is ridiculous. DON’T MOVE HERE
If u planning on moving to rocky mount don’t the city is nothing but a rip off I call for a 6 day extend they cut my light off they wanted me to ask for funds sum thing I really didnt need I just need them to wait till I got payed I got a …
HORRIBLE!!! HORRIBLE!!!! HORRIBLE!!!!
These people are not customer service oriented and are terrible to deal with!!! If you take their class they tell you they are ripping you off and there is …
Absurdly high rates, stupidly unreasonably huge deposit, and prone to inexplicably go out for hours at a time. I would only recommend Rocky Mount power to an enemy, perhaps such as someone who runs Rocky Mount power.
Horrible customer service and the rates is a rip off at best. How can a bill go up 300 or 400 dollars I’m over a week or 2 smfh and when they mail you a bill instead of sending it at the beginning of each MONTH LIKE MOST COMPANIES they send it at the middle or the end of the month
I moved from Sharpsburg where my light bill ran upwards of 400 every month. So this little 150 200 is lovely. I don’t know what people are complaining about.
I wish there was an option for zero stars. This is the worst service that has ever existed and they operate without competition because they are a city service. I wish duke/progress would service our area. Ive been left without power for 28 days due to lack of communication and useless staff at the city utility company.
Average servive paying light bills…other services in the building as well😊 …
Horrible I definitely wanted Duke to take over ! This place is crooked and there is no way I or anyone else should b praying $400-$800 utilities, for one month!l
This is one of the most backwards, trifling and treacherous towns on the Eastern seaboard! You will pay more for Utilities here than in the North where it’s colder longer or further south where it’s hotter longer. It’s a scam. “Customer …
I am buying and relocating there. My credit is high enough to buy a home yet they are requiring at $325 deposit. That is crazy. I believe it is because they are the only provider so they can gouge you knowing you have to pay it. Sad. We …
The city of Rocky Mount is the worst. They are very rude and they have no good customer service. I pray that they do not be in the same predicament as some of us. I wish it was a way I could rate a zero instead of one star I didn’t even want to give the one star.
Rocky Mount Public Utilities seems to invent new ways to be inefficient, haphazard, and lackluster. Innovation escapes them at every turn. To say that they are poorly run is an understatement.
The Most EXPENSIVE city to live in for utilities. For a city that is losing it’s people, and that has a unusual amount of vacant spaces, houses, businesses, etc, the utilities are astronomical! I have lived in several states, and this by …
They are showing signs of modernization, like an online user portal, and seem to be trying to make things more affordable. However, and I don’t know if it’s still the policy, but I had to appear in the office with my actual Social Security …
These people will not even work with you to make light bill arrangements if an emergency happens to you they’re about cutting off people’s lights & charging outrageous Bill’s in the process
Stupidly expensive! It’s pathetic when a power bill is somehow higher than a mortgage payment! Rocky Mount is definitely the most expensive in the entire state. We came from Wake County and never ever have we had the kind of absurd utility …
Called up there to determine if power was on at a house that I’ve bought (I own it). Appears to be a squatter in the home. They would not tell me if power was on. Said they had a policy change. Called back 2 days later asked the exact …
I’ve lived in different cities in North Carolina. Most utilities were fair and worked with you, but Rocky Mount is on a whole different level then most. It seems like they only care about MONEY and if you call be prepared to be on hold for …
Rocky Mount utility are very HIGH and there customer service sucks!!
The customer service is great but how is it that my lights are getting closer to my rent payments… Making me feel as though I should stay in a bulb and not a house..geesh. I stay alone and do the same consecutive habits. Do something better about the utilities here!!!
One star because negative star isn’t available. Utility cost is insanely high. Customer service is beyond horrible, and you cannot get anyone to work with you or even understand when you need a little of leniency during a difficult time. I am constantly looking for a new home anywhere outside of Rocky Mount.
This is the absolute worst utility company on the planet. High prices and with the laws in NC no other company can come in and challenge them. They use to give courteous calls if your utilities are going to get cut off but they change …
Took my money 30-15 mins before close. I was told my power could be turned on anytime, then told i cant get the lights till the office opened.., Now i gotta Wait till after 8:30Am to get lights. I urge the city of Rocky Mount Hire a “On-Call” guy to turn the lights on…i have the tools to do it myself!! 😐🙄 …
The men and ladies of Rocky Mount Public utilities don’t get enough credit for what they do…which is an awesome job every time I interact with them. Courteous, professional, and prompt…not sure what else you could ask for.
Have called the main number multiple times to ask a simple question. No one has yet to answer the phone even after being on hold for over ten minutes. I’m on hold AGAIN as I type this. Not only do they have the highest rates of any place …
Thanks for your prompt attention to our power outage today! We appreciate it..lots of harsh winds today!
Been on hold for 45 minutes… Have yet to even talk to a person… Just trying to get the utilities transferred out of my name and back to the apartment complex… Utilities were always extremely high price wise even in my small 2 bedroom …
If there is a rich man somewhere in America please takeover Rocky mount with your own utility company. I never in my life had to deal with such distasteful, disorganized, disrespectful employees in my life. They so unregulated and when I …