With two eye care clinic locations in Tacoma & Gig Harbor, Pacific Northwest Eye Associates provides vision care services to residents of Pierce … See more
Dr Jung is excellent. The staff are very professional and the office is modern and equipped with the latest technology. I had a full eye exam done. Dr Jung then went over everything. He had a concern about a spot in my retina. So they …
Very dissapointed that this is the only place my grandma can come to, they take way to long. We have been waiting for Dr. Phan for over an hour. What a waste of day…
I had to wait a month for the next available. I came in only to have them reschedule because they wanted to leave early. Now they are making me wait another month. This place is the worst.
when I went to Pacific Northwest Eye I was so scared and the staff there were amazing and made me feel better and when I told about surgery on both eyes I freaked out and they walked through it and I was able to do the surgery and can see and ever thing thank you so much
Every person I dealt with was happy and caring…. I love going here and would not consider any place else. They love there job and make you feel you are the special.
Had glaucoma surgery drain put in surgical crew the best was quoted a price ended up being way more billing is a joke told me 4 post opp ended up being 8 like just a joke expect one thing u were told kinda a joke
Best place it town to be seen and the best place to SEE, great service and caring , kind and efficient staff and doctors. I would highly recommend PNW eye to anyone LOOK ing for eye care.
I’ve done a couple of five-star reviews already, so I won’t go on too much here. Nothing but a great experience here – professional, knowledgeable, and friendly staff and doctors.
EVERY aspect of our latest experience mimics all of our past experiences.
There aren”t enough superlatives to cover their excellence. Again EVERY aspect from reception to departure.
Everyone is so helpful. Awesome surroundings and short waiting times. Everyone is very knowledgeable about everything. Easy scheduling. I recommend to everyone.
I have said this in past and will continue to speak out that Pacific Northwest Eye is by far the best Eye Center In Tacoma I highly recommend them a Five ***** Rating.
I really like these guys. Efficient, courteous, personable. I like them and they make me feel important. I would have given 5 but it’s difficult to obtain an immediate appointment.
The Dr.stayed with me as each challenge came up and used a variety of interventions which proved effective, some not, so changes were employed promptly. I now am a new man.
I came here with a friend of mine as we both had other appointments following. One hour and 20min after her scheduled eye appointment, she still hasnt seen the eye doc. This is Unacceptable!
This provider is a complete eye care care center, they do everything from eye exams, glasses to eye surgery. We highly recomend all other services excluding the optical shop!!
I saw Dr Chiu about two months ago for the first time and was so pleased with his service explaining every thing to me in regards to my vision and noted something i had never been advised of I will continue seeing him yearly.
They get very busy i took me two hours to get done they do not have prices on thete frames so it is a guessing game how much they will cost in the end there selection of frames are not the greatest it is not worth the two hour wait so if there is another place you can get better frames and get seen faster i suggest you try there first
Pacific NW Eye has got to be the best place ever… from the minute you walk in till you leave. The staff & Drs are so nice and helpful, makes you feel right at home ! Thanks.
I have an appointment every two months for the last few years and always found the doctors and
the staff to be the best, They are friendly, helpful and knowledgeable
and make you feel very comfortable.
Don’t even bother to go here! I saw a chinese doctor (his name is chung)today, i am
not sure if I pronounce his name right. He did not listen at all that he just …
I have two doctors in this Association. Very happy with them both. The staff is professional and friendly. The location of the two offices are convenient and comfortable.
Friendly staff when you walk in and the assistants were helpful. Dr. Chiu was rude and pretentious. I would NOT recommend this location due to my experience with him alone.
Very unprofessional place. They canceled both my and my husband’s appointments a day before or 1 hour before the appointment time and it was a notice, not a request. We won’t go back, are searching for a new place.
I have been seen here by Dr. Pham for several years. I have always had good treatment and I trust the doctor and the facility to offer me quality care. Happy to refer people to this place.
Every time I go to see my doctor at Pacific NW Eye Associates I have an amazing visit and feel like family. Love it especially the puzzles. Thanks for all you do.
PACIFIC NORTHWEST EYE ASSOCIATES ARE FABULOUS! IT IS AN AWESOME CLINIC WHEN YOU WALK INTO THE DOOR UNTIL YOU LEAVE.. WHEN YOU WALK INTO THE DOOR THE CUSTOMER SERVICE IS AMAZING AND EVERYONE IS SO VERY HELPFUL. THERE WAS NO WAITING AROUND …
This was the most friendly office staff I have been to. They were kind and friendly and explained everything they were doing while doing my eye exam.
I would recommend this office to everyone I know!
This is my Mothers appointment, and other then her impatience for time spent to see the Dr. She thinks highly of Dr. Yeh and his assistants, loves Jenny! They are very attentive to all her needs.
I have been going to Pacific NW Eye for several years now since moving to the area, and I am very pleased with their level of expertise, care, and friendliness. i would recommend them to anyone needing quality eye care!
They have been my go-to place for years. Great, efficient service, friendly staff, easy to talk to, helpful and cutting edge. I plan on having my cataracts done there in the near future.
The doctor was really nice and efficient, but I had to wait an hour and a half to see him for about 4 minutes. I don’t see how you could get an hour and a half behind at 9:30 in the morning.
Are you searching for the very best in eye care, stellar patient service, professional and pleasant staff, with a convenient optometry department and outpatient facility all in one? Pacific Northwest Eye Associates, and specifically Dr. N. Patel, will exceed your expectations.
Thank you for the excellent patient care from making the appointment to all next steps until getting the Doctor’s Rx for vision correction (reading glasses) to having available in the clinic a wonderful selection of frames.
I have been going here for over 20 years and loved the place, but the past two years I have had nothing but issues, most of which have cost me $$ because they refuse to see they made an error. …
I have been going to this practice for over 25 years. I really appreciate Dr. Pham and his expertise. There is always a long wait and I would love to not experience that each time but otherwise, it’s great!
Outstanding service. Never a long wait. Dr. Patel is the “master” of eye surgery. I would never let any physician but Dr. Patel perform surgery on my eyes. He is the best!!!
I just left seeing my doc and getting my prescription. I was sent downstairs to get my measurements and the rude, stuck up woman in the glasses section refused to give me my PD reading because I’m not buying my glasses there, they don’t …
I take my mother to see Dr Myers-Powell in the Tacoma office, and Dr Mark Taylor in Gig Harbor office. Both offices are great at meeting my mothers needs. Thank you so much for your care.
I have been a returning customer for several years. This year I asked to be texted. It worked well for a date and time reminder and confirmation prior to the visit. Intake was quick and friendly. Very short wait for the exam. The exam was professional and friendly. Great experience.
Dr. Chiu is the best. His staff is courteous and professional, and he called me the evening after both cataract surgery this summer, I chose them after taking a friend in for cataract surgery.
I have been going to Pacific Northwest Eye for over 30 years. I would not think of going anywhere else. Both Dr. Chiu and Dr. Patel are the best and Mary at the check out desk is fabulous! I am in healthcare myself and know an excellent office when I see one!
year after year and through cataract surgery and every combination of office and clinical staff everyone has been friendly, professional and gracious no matter how busy or stressed the patient load appears to be, I think they are great.
I’ve been a patient at Pacific Northwest eye since 1985. The original docs have since retired. I appreciate the professionalism and the kindness of all the employees
The lady with a lot of make up at the front desk is rude! I have been sitting in the waiting room listening to her belittle and snap at patient after patient. She is loud and everyone can hear what she is saying. No privacy when you check in with her.
PNE is a first class operation with highly skilled technicians and surgeons. They make every visit or procedure comfortable and always present their services in a very professional manner. I would recommend PNE without reservation.
Extremely pleased with the staff as they have maneuvered thru this year of COVID. Dr Patel has taken all the time necessary to check my eyes and to answer my questions. I highly recommend him.
Dr. Patel and his Surgery Staff perform their profession like a first class orchestra. They are experts at their specialty and it shows in the way the team works together. The gift of clear vision after my cataract surgery was the best …
The technicians are patient, thorough, and make note of everything. Dr. Patel never seems to be hurried and addresses all my issues and referred to specialist when necessary. I trust PNW Eye with my vision health.
They were highly efficient, very professional and did what I expected them to do. Their location is easy to find and when you arrive you are processed quickly. No complaints.
Dr made me feel as though it was my fault that I had to have a yearly eye exam!
He tried acting like a MD and was going to make medical decisions outside of his scope of practice!! …
The staff are always helpful and pleasant and Dr. Pham is the best eye doctor. He is always pleasant and so kind. I feel blessed to have him as my eye doctor.
Dr.pham. I do not know how is to his other patients, but he is so rude to me. He does not let me ask him simple questions. Every time when I asked him he was so rude. My age at least 10 years older than him ,and I am also collage educated person. I have been looking for other specialist, and also tell people around me about him.
Excellent service by all the staff and my two cataract operations by Dr. Pham went well. Love the fact that they have jigsaw puzzles in the waiting rooms. Working them with others led to some neat conversations.
Pacific Northwest Eye saw me within 30 minutes even though I came in without an appoinment due to a sudden eye problem. The doctor I saw was very thorough and helpful and told me exactly how to deal with the situation. I appreciated very much the quick attention.
Dr Pham and his tech aides were the best. His demeanor and knowledge allow me to feel at ease with his diagnoses and recommendations. Twill continue to see him on a regular basis for my glaucoma issues.
I have been going to Pacific Northwest Eye Associates for over 35 years & have received nothing but excellent care from each physician I had during those years. I highly recommend this organization. They care about you & your eye sight!
They are very helpful, nice, friendly, and considerate of my young impatient children. They were always very busy when I went in but it didn’t seem to take long and our wait wasn’t too long either. Doctor was very helpful and nice and so were the people at the counter for choosing glasses.
I have been a satisfied patient of PNWE for 4 years and couldn’t have better treatment. They are always professional, on time and helpful in explaining exactly what is happening with my medical condition. I am diabetic so my eye care is critical. PNWE gives me confidence and excellent care.
Changed over after moving to the south end and fairly disappointing. The exam was fine if rushed and I couldnt find frames i liked so had my existing frames used while told I could try their gig harbor location at a later date. Went back a …
I love Pacific Northwest Eye!!! I saw Dr Meyers-Powell. She is a Retina specialist. She is very thorough. I also had pictures of my eyes with contrast. Those two ladies are so good at their jobs!!! Also the people who work along side with …
I was pleased with the technician who recorded my status and checked out my eyes and glasses. Afterwards, I had to wait ONE HOUR before I saw the dr., and then only for 5 minutes. His demeanor was one of get in and get out as fast as …
I have entrusted my eye care for several years to Dr. Pham and his staff. I feel They have done an excellent job. I would recommend them to any one wanting quality eye care.
People BE AWARE
This office doesn’t know how to handle job related injury cases. After I gave them my case # and all the information about my case. They still charging me …
I have had excellent care from Dr Chui and all the staff of Pacific Northwest Eye Associates. I have had cataracts removed from both eyes and have been pleased with the results. The procedure and surgery were explained to me and I was …
I appreciate that Dr. Patel and all his assistants give me lots of detail. They treat me like a grown-up, giving me as much information as I could desire. It truly lessens my anxiety about eye surgery when I am freely given so much information in advance.
I have been a patient of Pacific Northwest Eye for years. I couldn’t imagine going anywhere else. The doctors and helpful and so professional. I like how they take care of me. The staff is also wonderful, helpful, and friendly.
My new ophthalmologist, Dr. Cheung, was extremely helpful and recommended cataract surgery prior to changing my prescription lenses. Looking forward to getting my new “Mark 1 eyeballs”. …
This place is ridiculous. The receptionist didn’t check me in properly so I waited 40 minutes, then after asking when I would be seen, then they made me wait an additional 10 minutes to be called back. And this appointment was just a 5 …
Highly recommended. Had cataract surgery for both eyes about 2013. I included the TORIC lens option for stigmatism correction at additional cost $$ – Medicare did not cover the TORIC option. I have since returned for another eye exam. fyi …
Improved wait times than previously expreienced. I showed up on time for my appt, waited an acceptable 5-10 minutes before being tested, then waited again to be seen by Dr, but since i have waited up to an hour to be seen in the past, the …
As a long term glaucoma patient of Dr. Pham’s, I have had an association with his practice for about 20 years. After having moved from King to Pierce County, I carefully researched providers before opting to transfer my care to him. He is …
You feel the professionalism the moment you step into the lobby. Amazing teamwork among the staff and doctors. This also applies to the Surgical Center on the second floor. I am grateful every day for the surgery Dr. Chiu performed resulting in the best vision I have ever experienced in my long life.
I drive 150 miles round trip to see Dr. Kopstein. Have been seeing him for about 15+ years now since he was in Olympia. He did my eye surgeries – plus still sees me each year for possible prescription changes. I may have to wait …
The staff and doctor were very considerate and helpful. They kept me informed when my office visit wait was longer than usual. The doctor gave an understandable explanation of my vision status and plan of care.
Dr Pham performed cataract surgery on my eyes 4 years ago and I couldn’t be happier. My vision is still excellent. At 78 I don’t need glasses to drive or watch TV. I only need reading glasses for fine print.
This place is an EXTREME Rip Off!! They Do Not give accurate price information or accurate information regarding what insurance they take. Just to see an optometrist for a routine well eye exam costs double what other places in town cost. …
I’ve been getting eye exams for optical neuritis secondary to MS for 15 years and none have been as thorough as with Dr. Cheung at Pacific Northwest Eye Associates. The staff are friendly, helpful and efficient. It continues to be an exceptionally positive experience.
If you need cataract surgery I highly recommend Dr. Niraj Patel. I have referred friends and family members in addition to having the procedure myself. If you choose Dr. Patel you will be in excellent hands. My brother-in-law no longer …
I have been going to Pacific Northwest Eye for many years. Originally for shingles in my eye, a very serious problem. I was, and still am, treated with the utmost respect. Everyone here from receptionist to the Dr. are so professional, …
I had a very pleasant visit with Dr. Chiu and his assistant on 10-14-15. The office was very friendly, clean and the puzzles in the waiting room is a great idea. I didn’t have to wait more than 10 to 15 minutes. …
I find Pacific Northwest Eye Associates very efficient and caring. I feel confident that they are taking the best care of my eyes that they can and I have complete trust in Dr. Pham. We only have one pair of eyes and I want the best for their care and I believe Pacific Northwest Eye Associates is the best. Thank you.
Whoever was working the appointment line on Wednesday August 19, 2020, between 11-3 really gave me a hard time and was extremely rude. After waiting on hold for about 10 minutes when it was my turn the call was answered and hung up …
Reception did not clean pens used by other patients – this after they had me sign a form at the door saying I would not hold them responsible if I got COVID after a visit there. …
If you want good vision, effective eyes forever, the best eye doctors in the world who care passionately for their patients, this is the place for you. They have state-of-the art equipment, staff and doctors.
I have been a long time patient. Always
professional caring efficient staff. Through
exam excellent treatment. Surgery to both eyes went very well. Vision is great. No hassels.
Pacific Northwest Eye Associates does terrific work. Dr. Pham is spot on with his diagnosis and did cataract surgery on both eyes with no complications. I’ve been using their services for several years with no complaints.
Pacific Northwest Eye Associates is the place to go for professional, caring doctors and staff for your vision needs!! I have been seeing Dr. Pham since the late 90s, for my glaucoma, he and the staff are truly professional, caring …
Recently had cataract surgery performed on both eyes by Dr. Victor Chiu and I could not be happier with the results. Without exception the support staff has been courteous, cheerful and thoroughly professional throughout each of my visits. …
I had a great experience with Pacific NW Eye in June 2020 with cataract surgery in both of my eyes. Prior to surgery they discovered off the charts astigmatism in my right eye largely due to a RK surgery about 30 years ago. My left eye …
Dr. Pham and his staff at Pacific Northwest Eye are always courteous and professional. They have taken good care of my eyes for many years. I highly recommend them.
I was suddenly not able to see out of my right eye. It was strange because I just got glasses. But what happened is I have rosacia , and who knew? It an get into your eyes! So I had a procedure where my eye was scraped to remove the …
We were concerned when our regular ophthalmologist quit her practice, but the transition has been smooth. On my latest call the wait time was brief, technician Elena was efficient and very helpful. The equipment appears up to date and the …
I took my mother to see Dr. Cheung this spring and we had an excellent experience. When I needed to get an updated prescription for contacts that I have worn for over 20 years I scheduled an appointment with Dr. Cheung. At no time prior to …
I have been going to see Dr. Pham for several years. He has always been very concerned about my eye sight and has always been very honest about what I need to do and what my outlook is. He is very efficient in that I always have a paper …
I cannot speak highly enough of the treatment I’ve received at Pacific NW Eye. The skill and care is second to none. Dr. Pham is the best and the staff are always so courteous and. kind. During a recent surgery I was made very comfortable and experienced no stress.
The staff is really friendly and the doctor is great. Waiting was not long and I was in and out as scheduled. All my questions were answered and have already scheduled the next appointment. They are very compassionate and care about your eye health.
Usually I only write reviews when I am unhappy with a service. But at Pacific Eye Northwest I have to honestly say that the service is excellent. From walking in the front door until setting up for the next appointment the friendliness …
Very pleased with the appointment. Dr Patel is great and very thorough in his examination. The phone appointment system is a little wonky, hence the 4 star rating instead of 5. Very friendly staff.
I have been going to Pacific Northwest Eye for about 20 years. My first doctor retired and now I have Dr. Pham. He always works miracles with my eyes. He has other test run before I see him and to me it is amazing how many new machines …
I have been going to Pacific Northwest for years. It was always great, and now it’s excellent. Love the location, and the office layout, and most of all I love the prompt check in and wait time. I never feel rushed through an exam and all …
This place is terrible for customer service. If you call to make an appointment, expect to either get hung up on or you will get a voicemail saying your call will be answered within the next business day. Utterly ridiculous you can’t talk …
I appreciate the friendliness of the staff, and the convenient location of this office. The doctor was able to quickly examine my eyes, and provide a prescription for new glasses. He took the time to answer my questions, without rushing out …
We have been patients at this clinic for many years. I recently had a cataract operation. My advice to anyone else who is scheduling an operation is to have the costs itemized and finalized before the operation. I received THREE different …
My experience with Pacific Northwest Eye was beyond my expectations. From the very start each staff member was very professional and courteous. During the surgery process, the staff members communicated clearly what the process entailed and …
As stated by others in other reviews, it took several calls with long hold times to get through to a person only to be hung up on, very frustrating. However I just moved to the area and the Lasik eye dr I had gone to for a consultation …
Absolutely the worst scheduling department, they are rude and obnoxious.
The doctor came in an hour late because he was not able to get across the bridge and delayed everybody’s appointments that day then they have their nerve to …
I have used the services of Pacific Northwest since I moved here from the East Coast two years ago. They have been very helpful in scheduling appointments, in dealing with changes and efficient in their care. More to the point, they have …
Our experience with Pacific Northwest Eye was beyond all expectations. From the very start each staff member was very professional and courteous. During the surgery process, the staff members communicated clearly what the process entailed …
I saw Dr. Pham for cataract issues and he performed cataract surgery. Everything went fine. I am not a good patient as I am impatient and never want to go to the doctor. Dr. Pham is always patient and polite, even when dealing with …
All experiences with Pacific NW eye has been exceptional. From the customer service people to my great Dr. Patel. I love seeing distance & close up without the hassle of glasses. My Social Security paid for my distance surgery & I elected …
It is my pleasure to write a review for NWE. I have been a patient for fifteen years. My eyesight is in jeopardy but the treatment I have received keeps me going. I am 78 and read a lot of books. I have told Dr. Meyers-Powell that I …
The doctors here might be great, but as another reviewer said, coordinating with the office staff is not worth the headache. 30+ minute hold times just to make an appointment! Waited in the queue to then be greeted my an answering machine …
Dr. Patel is the best, he did ICL surgery for me several years ago and my check ups since. He’s personable and professional and really the best all around. I felt very informed and safe in his care.
I have been trying to coordinate with their office staff and my insurance company to get a prior authorization for eye drops for over a month now. I have rarely been able to reach the office via phone due to extremely long hold times. It …
My husband and I have had outstanding experiences with our ophthalmologist and his assistants at Pacific Northwest Eye. We are 90 years old and have excellent vision!
Dr. Patel is amazing and the staff was very friendly and helpful. I had Lasik, and it worked like a charm. The pre-op appointment and procedure itself went very well. Everyone took such great care of me and made me feel like I was their #1 patient.
Great docs and staff. My kids and myself are patients. Always a positive experience. Great with kids. Would have been 5 stars but the optical lady working 5/16 was rude and closed before 5 when my son was really excited to look at glasses.
Great staff..Dr. Chui was terrific. Called me the day after my surgery to check in on how I was doing the office is well run, the staff are always interested in how you are, any problems post surgery, and providing testing quickly, …
had one issue, my appointment was set for 10:30, got a call confirming and when I showed up was told appt was at 3:15. They got me in at noon. ALL else was very good, timing, attention
I have been a patient at Pacific NW eye for several years. The staff has always been very professional and efficient. I feel that Dr. Joseph Pham actually saved my eyesight. I can say the same for my wife’s professional treatment.
The staff are always so friendly, welcoming, and helpful. I never have to wait more than a few minutes (maybe 10 or so) for my name to be called to get my exam underway. They have a person on staff named Karen, who explains surgical …
Pacific Northwest Eye staff and doctors represent the best team in the Pacific Northwest. They are meticulous in every detail and they leave nothing to chance. A first rate operation. I’ve trusted them for maintaining my eyesight for over 20 years and they have never let me down.
Surgery went well problem.started with eye exam rushed through given a bad exam got it filled wrong strength had to redo the glasses all I got was sorry
My doctor at Pacific NW Eye Associates seems very thorough and on top of things which is important when dealing with something as precious as your eyesight. Staff is very friendly and helpful as well.
I have been a patient of Pacific NW Eye for several years now, and just had cataract surgery on my left eye. My optometrist, Dr. Oslin, and the eye surgeon, Dr. Jung, work together as a team in assuring that the surgery, new lens choice and …
Last time I went there was over 8 months ago,on time and everything but then they told me that oh, it s at Gig harbor place, with my bad eyesight and why nobody ever informed me that it was supposed to be across the bridge was beyond me so …
The physicians & staff here are top notch. I see Dr. Pham for glaucoma & he is very knowledgeable & pleasant. However, don’t be in too big a hurry to get your prescriptions refilled. I ran out of eye drops & my pharmacy called 3 times …
I have been a patient with this group for years mainly because I had already established care. Over the years doctors have come and gone staff has come and gone most of the time it’s been Below standard customer service and patient care. …
First, I reviewed their website and found a tab for their Optical Shop. It shows they states, “[At]…our skilled opticians are … certified to insure that your contact lenses are properly fit to enhance your vision.” Etc. So, I called …
The medical/optical experience was excellent. The Dr. I saw was highly proficient and clearly knew his profession. The facility is clean, bright, and pleasant.
I was annoyed that they are still taking temperatures at check-in. But the …
Up until now, I would have given PNW 5 stars. I still believe Dr. Chiu is an excellent opthalmologist, but the organization as a whole is lacking. I have called innumerable times to try to reach the appointment desk only to either have …
I’m on the fence. I had an appointment back on Dec 3 2021. To be called the day before and told that the doctor was going to be going on vacation. & that I needed to reschedule. She then tells me that her next available is May 31 2022!! Bad …
Pacific Northwest Eye Associates just lost 4 patients today because of their horrible customer service.
My most recent appointment resulted in the doctor writing down the wrong …
The people at this place are very aggressive. I was trying to snap some pictures of frames I liked but the salespeople didn’t like it and accused me of taking pictures of them. Then I waited in line to make an appointment but they just …
My wife and I both selected Dr. Patel to perform our cataract surgeries last summer. We upgraded our lenses and could not be happier with the results. We no longer need glasses, readers or contact lenses. The surgeries were painless, …
I had the first of my two cataracts removed three day ago. I could not have been more pleased with the care I received there. Dr. Chiu explained everything – no surprises. The nurses and attendants at the surgery were kind and helpful, and …
While I was being treated at Pac NW Eye Associates Northwest I was given the best treatment available. They listened to what I has to say and answered all of my questions. I highly recommend Pacific Northwest Eye Associates to anyone who has eye problems and needs help with it.
Dr Patel is nice but the Asian receptionist is so extremely rude! Thought it was just me but she was also rude and short with an elderly white man, an elderly black man, a 30 something year old mother. She does not discriminate, she is just mean to everyone! Saw people trying to avoid her to wait for another one of the receptionists.
The staff is very helpful and professional. I had an emergency and they saw me that very day with no problems. Dr Chui is patient and professional I recommend this practice you can’t go wrong.
I have been a patient of them for about 20 years. They are friendly, professional, and knowledgeable. I had a cataract removed which helped immensely with my vision. Because I am blind in one eye and have macular degeneration the doctor keeps a close watch on my vision.
BEWARE. They are incredibly unhelpful even if you have been an existing customer for a long time. They will refuse to schedule you for an eye appointment if you have medical coverage through certain companies, Ambetter Coordinated Care, for one, and will not help in any way to suggest next steps when they cannot see you.
Where do I start? If you want to be subjected to poor customer service, condescending remarks/tones, and being diagnosed over the phone by a NON-Medical Practitioner, then come here and ask for Amber. My mother was DISRESPECTED over the …
I’ve been a patient at Pacific Northwest Eye for over 30 years. The staff is outstanding! Their professionalism and courteous interaction will keep me as a patient for years to come.
After working in Seattle for 16 years and having all my doctors there, including my eye doctor. It was difficult to think that I would find another doctor who could replace my wonderful doctor in Seattle when I retired. Well, find him I …
My husband and I have been using Pacfic Northwest Eye clinic for serveral years. Dr Chiu has been our doctor. He preformed our Cataract surgery About 3 yrs ago. We have had very good results. We trust Dr Chiu and the staff with our total eye care. The people there are professional and careing. From check in to finish.
Where to start. First, clerical issues: they accidentally cancelled my appointment and offered another for 3 months later. After I said no, they found a slot next-day. Then they mixed up my insurance and told me I couldn’t attend the …
My husband and I have been going to Pacific Northwest Eye for several years. Dr Chiu did our caterac surgery three years ago. We have had very good results. We trust Pacific Northwest with our eyes. The staff and Drs there are doing a great job.
I had an 8 am appt and was taken back pretty quick. The tech did the test in about 15 min and had me go to another area to wait for Dr Patel. I sat for 45 min before the second tech took me back. She went over a few things and dialated my …
I was told my follow up appointments would be covered by the cost of the procedure. But they are still charging me. Go elsewhere it’s definitely more affordable, with same outcome. …
Dr Jung is excellent. The staff are very professional and the office is modern and equipped with the latest technology. I had a full eye exam done. Dr Jung then went over everything. He had a concern about a spot in my retina. So they …
Good services
Thoughtful and professional staff
Excellent professional care!
Excellent service with a caring attitude.
Always pleased with my service.
Really worked hard to do a good job.
Very nicepeople. Will listen to yourquestionsandconcerns
was happy with their service
Great place for your vision tuneup.
Trustworthy clinic for your precious eyes.
Always freindly, fast, profesional care!
Great folks!, great service…
Efficient, considerate and compassionate & informative.
I waited over an hour for about a ten minuet treatment.
expect to wait an hr after your scheduled appt
The very best Eye Center you can go to the.
Dr. Patel and staff are the best. So knowledgeable.
Amazing people! thank you for all you have done!!!
Very satisfied to have basically perfect vision at age 78. – DV
I have only been there one time but was impressed With the service and friendliness of the staff.
Long time eye care for me. Many thanks for good vision
A+ Completed both eyes. same high level of care throughout the entire Process !!!!!!! If I had more eyes I”d go back ………………
They did a great job of helping me!
Prompt, consistent, reasonable, thorough, personable and pleasing environment. Everything you want in a business.
Dr. PHam and his staff are Caring and go above and beyond for their patients.
Everything went well.I enjoy the personal relationship with Dr. Pham.
This a great staff. Explains everything before doing and are extremely helpful. Look forward to my yearly visits
Long wait times. Unprofessional conduct by staff to be quibbling in front of patients which happened while I was there on Wednesday.
always have a good experience with dr pham very professional and pleasant at the same time
Very dissapointed that this is the only place my grandma can come to, they take way to long. We have been waiting for Dr. Phan for over an hour. What a waste of day…
I had to wait a month for the next available. I came in only to have them reschedule because they wanted to leave early. Now they are making me wait another month. This place is the worst.
I have always received the best possible service and compliment the staff and Dr’s . The environment is clean and comfortable.
I greatly value the care provided by Dr. Pham. I do spend a fair amount of time waiting, though.
Always a good experience
Dr Pham is great. My husband and I both see him
I have had a very good experience with PNE. Everybody here is very helpful and professional.The physical facility is first class!
I appreciate the quick, dependable service given by Northwest Eye. They keep you moving–not waiting–are thorough and helpful
Appreciate Dr. Pham and his caring attitude. I know my eyes are well taken care of by him and his team.
My visit was great! Everything worked well and Doctor and staff were delightful. Thank you all for all you do!
Awesome staff, from the time you check in to the time you walk out the door. I highly recommend Pacific Northwest Eye Associates!
I highly recommend this place they are very professional and knowledgeable about their work and they really do care about their patients.
All-around excellence from check in to treatment. Dr. Phan is terrific as is the staff. Highly recommend.
There toilet seats are both broken and the bathrooms are extremely dirty in general. I would not let my elderly family members come here again.
when I went to Pacific Northwest Eye I was so scared and the staff there were amazing and made me feel better and when I told about surgery on both eyes I freaked out and they walked through it and I was able to do the surgery and can see and ever thing thank you so much
Wonderful facility, great staff and super Doctors. I would highly recommend Pacific NW Eye to anyone needed their services..
The staff is nice and professional, however every time I have been I have had to wait at least an hour after my scheduled appointment time to be seen.
I really appreciate Vanessa. As a Dr, she is great and I look forward to getting some new Glass’s.
Every person I dealt with was happy and caring…. I love going here and would not consider any place else. They love there job and make you feel you are the special.
I have always found the physicians and staff professional and caring at Pacific NW Eye Assoc..
Dr Kopstein is an excellent doctor, but the wait times are horrible. Expect to spend 3+ for even a regular eye exam.
Had glaucoma surgery drain put in surgical crew the best was quoted a price ended up being way more billing is a joke told me 4 post opp ended up being 8 like just a joke expect one thing u were told kinda a joke
Best place it town to be seen and the best place to SEE, great service and caring , kind and efficient staff and doctors. I would highly recommend PNW eye to anyone LOOK ing for eye care.
I’ve done a couple of five-star reviews already, so I won’t go on too much here. Nothing but a great experience here – professional, knowledgeable, and friendly staff and doctors.
EVERY aspect of our latest experience mimics all of our past experiences.
There aren”t enough superlatives to cover their excellence. Again EVERY aspect from reception to departure.
Everyone is so helpful. Awesome surroundings and short waiting times. Everyone is very knowledgeable about everything. Easy scheduling. I recommend to everyone.
You do not want to go here. They will try and make you pay money for something you already paid for and pay to get your own information. Good luck
I have said this in past and will continue to speak out that Pacific Northwest Eye is by far the best Eye Center In Tacoma I highly recommend them a Five ***** Rating.
I really like these guys. Efficient, courteous, personable. I like them and they make me feel important. I would have given 5 but it’s difficult to obtain an immediate appointment.
Said they didn’t accept my insurance but didn’t even give me a chance to ask what it would cost without. Very pretentious and rude phone operators
Doctor and nurses were very professional and kind. Never felt rushed, took their time answering questions and providing services.
The Dr.stayed with me as each challenge came up and used a variety of interventions which proved effective, some not, so changes were employed promptly. I now am a new man.
I came here with a friend of mine as we both had other appointments following. One hour and 20min after her scheduled eye appointment, she still hasnt seen the eye doc. This is Unacceptable!
This provider is a complete eye care care center, they do everything from eye exams, glasses to eye surgery. We highly recomend all other services excluding the optical shop!!
Had cataract surgery and was very happy with the staff. Will be having the second eye done soon. Would recommend having cataract surgery here.
DR. MATTHEW M. CHEUNG was great. He made you feel very welcome and was very knowledgeable in his diagnosis and treatment.
The care provided by Dr. Brenda Myers Powell and herb team is all caring generating a trust and positive results.
I saw Dr Chiu about two months ago for the first time and was so pleased with his service explaining every thing to me in regards to my vision and noted something i had never been advised of I will continue seeing him yearly.
They get very busy i took me two hours to get done they do not have prices on thete frames so it is a guessing game how much they will cost in the end there selection of frames are not the greatest it is not worth the two hour wait so if there is another place you can get better frames and get seen faster i suggest you try there first
Husband had appointment. He is disabled and we were told I his wife had to stay in car. I am there to help my husband so we left. We had masks on.
Pacific NW Eye has got to be the best place ever… from the minute you walk in till you leave. The staff & Drs are so nice and helpful, makes you feel right at home ! Thanks.
I have an appointment every two months for the last few years and always found the doctors and
the staff to be the best, They are friendly, helpful and knowledgeable
and make you feel very comfortable.
Don’t even bother to go here! I saw a chinese doctor (his name is chung)today, i am
not sure if I pronounce his name right. He did not listen at all that he just …
I have two doctors in this Association. Very happy with them both. The staff is professional and friendly. The location of the two offices are convenient and comfortable.
Friendly staff when you walk in and the assistants were helpful. Dr. Chiu was rude and pretentious. I would NOT recommend this location due to my experience with him alone.
Dr chin was great and I can see 9ut of my right eye and I’m very happy I will recommend him to anyone. Thank you Dr. And all staff.
Dr Patel is amazing! I really trust him with the care of my eyes, highly recommend Pacific Northwest Eye! Friendly Staff as well
Very unprofessional place. They canceled both my and my husband’s appointments a day before or 1 hour before the appointment time and it was a notice, not a request. We won’t go back, are searching for a new place.
I have been seen here by Dr. Pham for several years. I have always had good treatment and I trust the doctor and the facility to offer me quality care. Happy to refer people to this place.
Every time I go to see my doctor at Pacific NW Eye Associates I have an amazing visit and feel like family. Love it especially the puzzles. Thanks for all you do.
Excellent place to go to, when you have eye problems. Dr Pham is wonderful , he’s keeping my glaucoma in control. Highly recommend this place.
Excellent care! The best decision I’ve ever made was to make an appointment with Dr. Patel. So excited about my clear eyesight!
PACIFIC NORTHWEST EYE ASSOCIATES ARE FABULOUS! IT IS AN AWESOME CLINIC WHEN YOU WALK INTO THE DOOR UNTIL YOU LEAVE.. WHEN YOU WALK INTO THE DOOR THE CUSTOMER SERVICE IS AMAZING AND EVERYONE IS SO VERY HELPFUL. THERE WAS NO WAITING AROUND …
This was the most friendly office staff I have been to. They were kind and friendly and explained everything they were doing while doing my eye exam.
I would recommend this office to everyone I know!
This is my Mothers appointment, and other then her impatience for time spent to see the Dr. She thinks highly of Dr. Yeh and his assistants, loves Jenny! They are very attentive to all her needs.
I fell I always receive the best care and attention for my eyes when I have my yearly exams. I trust the Doctors on their advice.
I have been going to Pacific NW Eye for several years now since moving to the area, and I am very pleased with their level of expertise, care, and friendliness. i would recommend them to anyone needing quality eye care!
Dr. Pham has been my ophthalmologist for 16 years. I have nothing but the utmost trust in his care for my eyes. I do refer people to him.
They have been my go-to place for years. Great, efficient service, friendly staff, easy to talk to, helpful and cutting edge. I plan on having my cataracts done there in the near future.
The doctor was really nice and efficient, but I had to wait an hour and a half to see him for about 4 minutes. I don’t see how you could get an hour and a half behind at 9:30 in the morning.
I have had very good experience at Pacific Northwest Eye Associates staff is wonderful and Dr Patel is wonderful too.I will keep going there forever.
Excellent care. My Doctor takes the time to explain and answer all my questions. Great results with each surgery and a minimum of discomfort.
Are you searching for the very best in eye care, stellar patient service, professional and pleasant staff, with a convenient optometry department and outpatient facility all in one? Pacific Northwest Eye Associates, and specifically Dr. N. Patel, will exceed your expectations.
Thank you for the excellent patient care from making the appointment to all next steps until getting the Doctor’s Rx for vision correction (reading glasses) to having available in the clinic a wonderful selection of frames.
I have been going here for over 20 years and loved the place, but the past two years I have had nothing but issues, most of which have cost me $$ because they refuse to see they made an error. …
Staff very efficient, doctor very professional and friendly.
I have been going to this practice for over 25 years. I really appreciate Dr. Pham and his expertise. There is always a long wait and I would love to not experience that each time but otherwise, it’s great!
Great staff. Heather in optical is awesome she always takes good care of my family. A lot of choices on glasses.
Outstanding service. Never a long wait. Dr. Patel is the “master” of eye surgery. I would never let any physician but Dr. Patel perform surgery on my eyes. He is the best!!!
I had my lenses replaced a few years ago and they did an awesome job and I still see well to this date. I recommend them to all!
I just left seeing my doc and getting my prescription. I was sent downstairs to get my measurements and the rude, stuck up woman in the glasses section refused to give me my PD reading because I’m not buying my glasses there, they don’t …
Excellent care and results!
Dr. Patel is the best!
I take my mother to see Dr Myers-Powell in the Tacoma office, and Dr Mark Taylor in Gig Harbor office. Both offices are great at meeting my mothers needs. Thank you so much for your care.
I have been a returning customer for several years. This year I asked to be texted. It worked well for a date and time reminder and confirmation prior to the visit. Intake was quick and friendly. Very short wait for the exam. The exam was professional and friendly. Great experience.
Dr. Chiu is the best. His staff is courteous and professional, and he called me the evening after both cataract surgery this summer, I chose them after taking a friend in for cataract surgery.
I have been going to Pacific Northwest Eye for over 30 years. I would not think of going anywhere else. Both Dr. Chiu and Dr. Patel are the best and Mary at the check out desk is fabulous! I am in healthcare myself and know an excellent office when I see one!
year after year and through cataract surgery and every combination of office and clinical staff everyone has been friendly, professional and gracious no matter how busy or stressed the patient load appears to be, I think they are great.
I’ve been a patient at Pacific Northwest eye since 1985. The original docs have since retired. I appreciate the professionalism and the kindness of all the employees
I got both of my eyes surgery for petigiem; the doctor did an excellent job with the surgery. I recommended this place!!
The lady with a lot of make up at the front desk is rude! I have been sitting in the waiting room listening to her belittle and snap at patient after patient. She is loud and everyone can hear what she is saying. No privacy when you check in with her.
Tried to call as a new patient with new insurance, was hung up on.
PNE is a first class operation with highly skilled technicians and surgeons. They make every visit or procedure comfortable and always present their services in a very professional manner. I would recommend PNE without reservation.
Extremely pleased with the staff as they have maneuvered thru this year of COVID. Dr Patel has taken all the time necessary to check my eyes and to answer my questions. I highly recommend him.
Dr. Patel and his Surgery Staff perform their profession like a first class orchestra. They are experts at their specialty and it shows in the way the team works together. The gift of clear vision after my cataract surgery was the best …
The technicians are patient, thorough, and make note of everything. Dr. Patel never seems to be hurried and addresses all my issues and referred to specialist when necessary. I trust PNW Eye with my vision health.
They were highly efficient, very professional and did what I expected them to do. Their location is easy to find and when you arrive you are processed quickly. No complaints.
Dr made me feel as though it was my fault that I had to have a yearly eye exam!
He tried acting like a MD and was going to make medical decisions outside of his scope of practice!! …
The staff are always helpful and pleasant and Dr. Pham is the best eye doctor. He is always pleasant and so kind. I feel blessed to have him as my eye doctor.
Dr.pham. I do not know how is to his other patients, but he is so rude to me. He does not let me ask him simple questions. Every time when I asked him he was so rude. My age at least 10 years older than him ,and I am also collage educated person. I have been looking for other specialist, and also tell people around me about him.
Excellent service by all the staff and my two cataract operations by Dr. Pham went well. Love the fact that they have jigsaw puzzles in the waiting rooms. Working them with others led to some neat conversations.
Pacific Northwest Eye saw me within 30 minutes even though I came in without an appoinment due to a sudden eye problem. The doctor I saw was very thorough and helpful and told me exactly how to deal with the situation. I appreciated very much the quick attention.
Dr Pham and his tech aides were the best. His demeanor and knowledge allow me to feel at ease with his diagnoses and recommendations. Twill continue to see him on a regular basis for my glaucoma issues.
I have been going to Pacific Northwest Eye Associates for over 35 years & have received nothing but excellent care from each physician I had during those years. I highly recommend this organization. They care about you & your eye sight!
They are very helpful, nice, friendly, and considerate of my young impatient children. They were always very busy when I went in but it didn’t seem to take long and our wait wasn’t too long either. Doctor was very helpful and nice and so were the people at the counter for choosing glasses.
I have been a satisfied patient of PNWE for 4 years and couldn’t have better treatment. They are always professional, on time and helpful in explaining exactly what is happening with my medical condition. I am diabetic so my eye care is critical. PNWE gives me confidence and excellent care.
Changed over after moving to the south end and fairly disappointing. The exam was fine if rushed and I couldnt find frames i liked so had my existing frames used while told I could try their gig harbor location at a later date. Went back a …
I love Pacific Northwest Eye!!! I saw Dr Meyers-Powell. She is a Retina specialist. She is very thorough. I also had pictures of my eyes with contrast. Those two ladies are so good at their jobs!!! Also the people who work along side with …
I was pleased with the technician who recorded my status and checked out my eyes and glasses. Afterwards, I had to wait ONE HOUR before I saw the dr., and then only for 5 minutes. His demeanor was one of get in and get out as fast as …
I have entrusted my eye care for several years to Dr. Pham and his staff. I feel They have done an excellent job. I would recommend them to any one wanting quality eye care.
People BE AWARE
This office doesn’t know how to handle job related injury cases. After I gave them my case # and all the information about my case. They still charging me …
I have had excellent care from Dr Chui and all the staff of Pacific Northwest Eye Associates. I have had cataracts removed from both eyes and have been pleased with the results. The procedure and surgery were explained to me and I was …
I appreciate that Dr. Patel and all his assistants give me lots of detail. They treat me like a grown-up, giving me as much information as I could desire. It truly lessens my anxiety about eye surgery when I am freely given so much information in advance.
I have been a patient of Pacific Northwest Eye for years. I couldn’t imagine going anywhere else. The doctors and helpful and so professional. I like how they take care of me. The staff is also wonderful, helpful, and friendly.
My new ophthalmologist, Dr. Cheung, was extremely helpful and recommended cataract surgery prior to changing my prescription lenses. Looking forward to getting my new “Mark 1 eyeballs”. …
This place is ridiculous. The receptionist didn’t check me in properly so I waited 40 minutes, then after asking when I would be seen, then they made me wait an additional 10 minutes to be called back. And this appointment was just a 5 …
Highly recommended. Had cataract surgery for both eyes about 2013. I included the TORIC lens option for stigmatism correction at additional cost $$ – Medicare did not cover the TORIC option. I have since returned for another eye exam. fyi …
Improved wait times than previously expreienced. I showed up on time for my appt, waited an acceptable 5-10 minutes before being tested, then waited again to be seen by Dr, but since i have waited up to an hour to be seen in the past, the …
As a long term glaucoma patient of Dr. Pham’s, I have had an association with his practice for about 20 years. After having moved from King to Pierce County, I carefully researched providers before opting to transfer my care to him. He is …
You feel the professionalism the moment you step into the lobby. Amazing teamwork among the staff and doctors. This also applies to the Surgical Center on the second floor. I am grateful every day for the surgery Dr. Chiu performed resulting in the best vision I have ever experienced in my long life.
I drive 150 miles round trip to see Dr. Kopstein. Have been seeing him for about 15+ years now since he was in Olympia. He did my eye surgeries – plus still sees me each year for possible prescription changes. I may have to wait …
The staff and doctor were very considerate and helpful. They kept me informed when my office visit wait was longer than usual. The doctor gave an understandable explanation of my vision status and plan of care.
Dr Pham performed cataract surgery on my eyes 4 years ago and I couldn’t be happier. My vision is still excellent. At 78 I don’t need glasses to drive or watch TV. I only need reading glasses for fine print.
This place is an EXTREME Rip Off!! They Do Not give accurate price information or accurate information regarding what insurance they take. Just to see an optometrist for a routine well eye exam costs double what other places in town cost. …
I’ve been getting eye exams for optical neuritis secondary to MS for 15 years and none have been as thorough as with Dr. Cheung at Pacific Northwest Eye Associates. The staff are friendly, helpful and efficient. It continues to be an exceptionally positive experience.
If you need cataract surgery I highly recommend Dr. Niraj Patel. I have referred friends and family members in addition to having the procedure myself. If you choose Dr. Patel you will be in excellent hands. My brother-in-law no longer …
I have been going to Pacific Northwest Eye for many years. Originally for shingles in my eye, a very serious problem. I was, and still am, treated with the utmost respect. Everyone here from receptionist to the Dr. are so professional, …
I had a very pleasant visit with Dr. Chiu and his assistant on 10-14-15. The office was very friendly, clean and the puzzles in the waiting room is a great idea. I didn’t have to wait more than 10 to 15 minutes. …
I find Pacific Northwest Eye Associates very efficient and caring. I feel confident that they are taking the best care of my eyes that they can and I have complete trust in Dr. Pham. We only have one pair of eyes and I want the best for their care and I believe Pacific Northwest Eye Associates is the best. Thank you.
Whoever was working the appointment line on Wednesday August 19, 2020, between 11-3 really gave me a hard time and was extremely rude. After waiting on hold for about 10 minutes when it was my turn the call was answered and hung up …
Reception did not clean pens used by other patients – this after they had me sign a form at the door saying I would not hold them responsible if I got COVID after a visit there. …
If you want good vision, effective eyes forever, the best eye doctors in the world who care passionately for their patients, this is the place for you. They have state-of-the art equipment, staff and doctors.
I have been a long time patient. Always
professional caring efficient staff. Through
exam excellent treatment. Surgery to both eyes went very well. Vision is great. No hassels.
Pacific Northwest Eye Associates does terrific work. Dr. Pham is spot on with his diagnosis and did cataract surgery on both eyes with no complications. I’ve been using their services for several years with no complaints.
Pacific Northwest Eye Associates is the place to go for professional, caring doctors and staff for your vision needs!! I have been seeing Dr. Pham since the late 90s, for my glaucoma, he and the staff are truly professional, caring …
Recently had cataract surgery performed on both eyes by Dr. Victor Chiu and I could not be happier with the results. Without exception the support staff has been courteous, cheerful and thoroughly professional throughout each of my visits. …
I had a great experience with Pacific NW Eye in June 2020 with cataract surgery in both of my eyes. Prior to surgery they discovered off the charts astigmatism in my right eye largely due to a RK surgery about 30 years ago. My left eye …
Dr. Pham and his staff at Pacific Northwest Eye are always courteous and professional. They have taken good care of my eyes for many years. I highly recommend them.
I was suddenly not able to see out of my right eye. It was strange because I just got glasses. But what happened is I have rosacia , and who knew? It an get into your eyes! So I had a procedure where my eye was scraped to remove the …
We were concerned when our regular ophthalmologist quit her practice, but the transition has been smooth. On my latest call the wait time was brief, technician Elena was efficient and very helpful. The equipment appears up to date and the …
I took my mother to see Dr. Cheung this spring and we had an excellent experience. When I needed to get an updated prescription for contacts that I have worn for over 20 years I scheduled an appointment with Dr. Cheung. At no time prior to …
I have been going to see Dr. Pham for several years. He has always been very concerned about my eye sight and has always been very honest about what I need to do and what my outlook is. He is very efficient in that I always have a paper …
I cannot speak highly enough of the treatment I’ve received at Pacific NW Eye. The skill and care is second to none. Dr. Pham is the best and the staff are always so courteous and. kind. During a recent surgery I was made very comfortable and experienced no stress.
The staff is really friendly and the doctor is great. Waiting was not long and I was in and out as scheduled. All my questions were answered and have already scheduled the next appointment. They are very compassionate and care about your eye health.
Usually I only write reviews when I am unhappy with a service. But at Pacific Eye Northwest I have to honestly say that the service is excellent. From walking in the front door until setting up for the next appointment the friendliness …
Very pleased with the appointment. Dr Patel is great and very thorough in his examination. The phone appointment system is a little wonky, hence the 4 star rating instead of 5. Very friendly staff.
I have been going to Pacific Northwest Eye for about 20 years. My first doctor retired and now I have Dr. Pham. He always works miracles with my eyes. He has other test run before I see him and to me it is amazing how many new machines …
I have been going to Pacific Northwest for years. It was always great, and now it’s excellent. Love the location, and the office layout, and most of all I love the prompt check in and wait time. I never feel rushed through an exam and all …
This place is terrible for customer service. If you call to make an appointment, expect to either get hung up on or you will get a voicemail saying your call will be answered within the next business day. Utterly ridiculous you can’t talk …
I appreciate the friendliness of the staff, and the convenient location of this office. The doctor was able to quickly examine my eyes, and provide a prescription for new glasses. He took the time to answer my questions, without rushing out …
We have been patients at this clinic for many years. I recently had a cataract operation. My advice to anyone else who is scheduling an operation is to have the costs itemized and finalized before the operation. I received THREE different …
My experience with Pacific Northwest Eye was beyond my expectations. From the very start each staff member was very professional and courteous. During the surgery process, the staff members communicated clearly what the process entailed and …
As stated by others in other reviews, it took several calls with long hold times to get through to a person only to be hung up on, very frustrating. However I just moved to the area and the Lasik eye dr I had gone to for a consultation …
Absolutely the worst scheduling department, they are rude and obnoxious.
The doctor came in an hour late because he was not able to get across the bridge and delayed everybody’s appointments that day then they have their nerve to …
I have used the services of Pacific Northwest since I moved here from the East Coast two years ago. They have been very helpful in scheduling appointments, in dealing with changes and efficient in their care. More to the point, they have …
Our experience with Pacific Northwest Eye was beyond all expectations. From the very start each staff member was very professional and courteous. During the surgery process, the staff members communicated clearly what the process entailed …
I saw Dr. Pham for cataract issues and he performed cataract surgery. Everything went fine. I am not a good patient as I am impatient and never want to go to the doctor. Dr. Pham is always patient and polite, even when dealing with …
All experiences with Pacific NW eye has been exceptional. From the customer service people to my great Dr. Patel. I love seeing distance & close up without the hassle of glasses. My Social Security paid for my distance surgery & I elected …
It is my pleasure to write a review for NWE. I have been a patient for fifteen years. My eyesight is in jeopardy but the treatment I have received keeps me going. I am 78 and read a lot of books. I have told Dr. Meyers-Powell that I …
The doctors here might be great, but as another reviewer said, coordinating with the office staff is not worth the headache. 30+ minute hold times just to make an appointment! Waited in the queue to then be greeted my an answering machine …
Dr. Patel is the best, he did ICL surgery for me several years ago and my check ups since. He’s personable and professional and really the best all around. I felt very informed and safe in his care.
I have been trying to coordinate with their office staff and my insurance company to get a prior authorization for eye drops for over a month now. I have rarely been able to reach the office via phone due to extremely long hold times. It …
My husband and I have had outstanding experiences with our ophthalmologist and his assistants at Pacific Northwest Eye. We are 90 years old and have excellent vision!
Dr. Patel is amazing and the staff was very friendly and helpful. I had Lasik, and it worked like a charm. The pre-op appointment and procedure itself went very well. Everyone took such great care of me and made me feel like I was their #1 patient.
Great docs and staff. My kids and myself are patients. Always a positive experience. Great with kids. Would have been 5 stars but the optical lady working 5/16 was rude and closed before 5 when my son was really excited to look at glasses.
Great staff..Dr. Chui was terrific. Called me the day after my surgery to check in on how I was doing the office is well run, the staff are always interested in how you are, any problems post surgery, and providing testing quickly, …
had one issue, my appointment was set for 10:30, got a call confirming and when I showed up was told appt was at 3:15. They got me in at noon. ALL else was very good, timing, attention
I have been a patient at Pacific NW eye for several years. The staff has always been very professional and efficient. I feel that Dr. Joseph Pham actually saved my eyesight. I can say the same for my wife’s professional treatment.
The staff are always so friendly, welcoming, and helpful. I never have to wait more than a few minutes (maybe 10 or so) for my name to be called to get my exam underway. They have a person on staff named Karen, who explains surgical …
Pacific Northwest Eye staff and doctors represent the best team in the Pacific Northwest. They are meticulous in every detail and they leave nothing to chance. A first rate operation. I’ve trusted them for maintaining my eyesight for over 20 years and they have never let me down.
Surgery went well problem.started with eye exam rushed through given a bad exam got it filled wrong strength had to redo the glasses all I got was sorry
My doctor at Pacific NW Eye Associates seems very thorough and on top of things which is important when dealing with something as precious as your eyesight. Staff is very friendly and helpful as well.
I have been a patient of Pacific NW Eye for several years now, and just had cataract surgery on my left eye. My optometrist, Dr. Oslin, and the eye surgeon, Dr. Jung, work together as a team in assuring that the surgery, new lens choice and …
Last time I went there was over 8 months ago,on time and everything but then they told me that oh, it s at Gig harbor place, with my bad eyesight and why nobody ever informed me that it was supposed to be across the bridge was beyond me so …
I have gone here for years and the quality of service has deteriorated at the same time the prices of care skyrocketed . …
The physicians & staff here are top notch. I see Dr. Pham for glaucoma & he is very knowledgeable & pleasant. However, don’t be in too big a hurry to get your prescriptions refilled. I ran out of eye drops & my pharmacy called 3 times …
I have been a patient with this group for years mainly because I had already established care. Over the years doctors have come and gone staff has come and gone most of the time it’s been Below standard customer service and patient care. …
First, I reviewed their website and found a tab for their Optical Shop. It shows they states, “[At]…our skilled opticians are … certified to insure that your contact lenses are properly fit to enhance your vision.” Etc. So, I called …
The medical/optical experience was excellent. The Dr. I saw was highly proficient and clearly knew his profession. The facility is clean, bright, and pleasant.
I was annoyed that they are still taking temperatures at check-in. But the …
Up until now, I would have given PNW 5 stars. I still believe Dr. Chiu is an excellent opthalmologist, but the organization as a whole is lacking. I have called innumerable times to try to reach the appointment desk only to either have …
I’m on the fence. I had an appointment back on Dec 3 2021. To be called the day before and told that the doctor was going to be going on vacation. & that I needed to reschedule. She then tells me that her next available is May 31 2022!! Bad …
Pacific Northwest Eye Associates just lost 4 patients today because of their horrible customer service.
My most recent appointment resulted in the doctor writing down the wrong …
The people at this place are very aggressive. I was trying to snap some pictures of frames I liked but the salespeople didn’t like it and accused me of taking pictures of them. Then I waited in line to make an appointment but they just …
My wife and I both selected Dr. Patel to perform our cataract surgeries last summer. We upgraded our lenses and could not be happier with the results. We no longer need glasses, readers or contact lenses. The surgeries were painless, …
I had the first of my two cataracts removed three day ago. I could not have been more pleased with the care I received there. Dr. Chiu explained everything – no surprises. The nurses and attendants at the surgery were kind and helpful, and …
While I was being treated at Pac NW Eye Associates Northwest I was given the best treatment available. They listened to what I has to say and answered all of my questions. I highly recommend Pacific Northwest Eye Associates to anyone who has eye problems and needs help with it.
Dr Patel is nice but the Asian receptionist is so extremely rude! Thought it was just me but she was also rude and short with an elderly white man, an elderly black man, a 30 something year old mother. She does not discriminate, she is just mean to everyone! Saw people trying to avoid her to wait for another one of the receptionists.
The staff is very helpful and professional. I had an emergency and they saw me that very day with no problems. Dr Chui is patient and professional I recommend this practice you can’t go wrong.
I have been a patient of them for about 20 years. They are friendly, professional, and knowledgeable. I had a cataract removed which helped immensely with my vision. Because I am blind in one eye and have macular degeneration the doctor keeps a close watch on my vision.
Dr. Pham is fabulous! He is detailed in his examination and provides insight as well as a plan every time I visit. I highly recommend this clinic!
BEWARE. They are incredibly unhelpful even if you have been an existing customer for a long time. They will refuse to schedule you for an eye appointment if you have medical coverage through certain companies, Ambetter Coordinated Care, for one, and will not help in any way to suggest next steps when they cannot see you.
Where do I start? If you want to be subjected to poor customer service, condescending remarks/tones, and being diagnosed over the phone by a NON-Medical Practitioner, then come here and ask for Amber. My mother was DISRESPECTED over the …
I’ve been a patient at Pacific Northwest Eye for over 30 years. The staff is outstanding! Their professionalism and courteous interaction will keep me as a patient for years to come.
After working in Seattle for 16 years and having all my doctors there, including my eye doctor. It was difficult to think that I would find another doctor who could replace my wonderful doctor in Seattle when I retired. Well, find him I …
My husband and I have been using Pacfic Northwest Eye clinic for serveral years. Dr Chiu has been our doctor. He preformed our Cataract surgery About 3 yrs ago. We have had very good results. We trust Dr Chiu and the staff with our total eye care. The people there are professional and careing. From check in to finish.
Where to start. First, clerical issues: they accidentally cancelled my appointment and offered another for 3 months later. After I said no, they found a slot next-day. Then they mixed up my insurance and told me I couldn’t attend the …
My husband and I have been going to Pacific Northwest Eye for several years. Dr Chiu did our caterac surgery three years ago. We have had very good results. We trust Pacific Northwest with our eyes. The staff and Drs there are doing a great job.
I had an 8 am appt and was taken back pretty quick. The tech did the test in about 15 min and had me go to another area to wait for Dr Patel. I sat for 45 min before the second tech took me back. She went over a few things and dialated my …
I was told my follow up appointments would be covered by the cost of the procedure. But they are still charging me. Go elsewhere it’s definitely more affordable, with same outcome. …