Thank you for always being able to help, I’m very to be a member for going on 20yrs, you have great customer service and always willing to go to distance.
Have read the reviews and have to believe they pertain to Waco Branch, not the Marlin Branch which I have been a member of for many years and have nothing but praise for them.
Bank is trash and outdated does not allow international transactions have to go into the bank for any fraud complaints or disputes don’t put your money here I hope you guys close out and lose to the newer friendly banks that are easy to work with WORST BANK EVER
I have banked here since 1977 and I am well satisfied with them. They have always helped me– through the good times and the bad. I would recommend them to anyone.
I have been with them many years and have not ever had a problem and if i did they took care of it love the people just wish they would get atm for deposit
This place is a joke. Paid off two loans with this bank on time every payment. Have 8000 down to a new car and they still won’t work with me. Anybody looking for a car loan I’d advise to go elsewhere!!!!!
Paul is great and will help you any way he can. Gary and some of the girls in the front could use a lesson in customer service skills for sure. (In person and over the phone.) So if you do choose to come here please ask for Paul and or Reese, they both will greet you with a smile!
2nd time this year that my debit card number was compromised and cancelled. I can’t tell you how awesome it is to be holding up the checkout line unable to pay for your groceries.
Annoying reps who think they can do whatever they want. Leaving nasty notes on my door for a previous tenant who obviously owes them money. I have called them and told them the individual they are seeking no longer lives here. The rep has …
My husband and I met with Kay Busby this morning to go over a few things and we absolutely loved her! Super sweet and helpful. She is a great person to have working for yalls team. Thank you guys for helping with all are concerns.
They need to update their hours online I went super early on Saturday and no one was there not to mention their customer service sucks. I plan on banking with Chase after this…
Worst customer service along with bad communication. Been banking with them over ten years and the disrespect and customer service from manager Gloria was horrible. This was the last straw and definitely moving to another bank that appreciates my business.
When I closed my account because I moved out of town, this bank charged me a over draft fee because my insurance accidentally tried to draft a payment out 2 weeks After I closed my account! I found out 2 years later and paid them it is …
Seems to try and nickle and dime any fee that can out of you. I had paperless billing and automatic payments set up from the get go. And still getting erroneous charges that were supposedly fixed and wouldn’t happen again, three times. Their customer service is pretty much f you, we dont care if it was our fault, give money.
Policies are unfair to low income members. Also when the office clerk shook my hand it was loose and limp. If she didn’t want to shake my hand a simple hello would have been fine. I don’t think I will ever be a member again or recommend.
I moved to another state without physically walking into their building to tell them as I did not have a forwarding address when I moved. Now I owe them money for returned mail. I’ve been a member for 37 years and get treated like this. Unbelievable. Next time I am physically in the building will be to close all my accounts.
We worked with Samantha @ the Bellmead TX office for a car loan. She was very friendly, professional and made us feel welcomed. If anyone is looking for help with a loan she is the person to see!!!!
I’ve had a great experience banking here. They take security seriously. On multiple occasions, I’ve had to confirm my identity by other means other than my driver license in order to prevent fraud. While it is annoying, I am thankful they do that for my protection! Will continue banking here for a long time.
Don’t expect to get your money back if someone hacked your account! It’s been almost a month since we had someone use our bank account for fraudulent charges and we have yet to see any of our money back. We brought it to their attention the …
Worst service in Waco! I told them I didn’t want overdraft protection and put it on anyways. For four years I’ve been trying to get it off. Four years later, they take it off and they informed me that they would still take out charges if …
I have banked with this company for years and I have had very few problems until today! Tiffany is the rudest person I have ever encountered in my life they are rude and have 0 customer service skills they only care about money and will take you for every dime you have! I would NOT Recommend this bank to a dog!!
Have been banking with them for at least 20 years maybe longer, have bought several cars through them and had several loans all that has been paid off and never late but that does not matter when getting a loan they base your interest …
Gloria was the worst customer service experience I ever encounter. For her being a branch manager, I would expect her to be more civil. This bank started charging us courtesy fees even when we had the money in our bank account and then kept …
I have accounts at numerous banks and this is by far the worst loan dept. Auto loans are near impossible with excellent credit. Don’t even waste your time if you are self employed. The mortgage dept used to be great. Now it is horrible. I …
My wife has had multiple auto loans with this credit union and paid every one on time and paid them off entirely. We sold our vehicle and the payoff was sent two weeks ago, but they’re still calling us every day threatening us with …
This credit union is trash and very unprofessional and my wife and I have received nothing but problems. I would highly recommend another source of banking for your personal and or business finances
Everyone please be very careful and make sure you double check your receipts. My husband and I have been members here for over 7 years. And here lately the service has really gone down. We are seriously considering leaving this credit union …
I’ve been a member since I was 19. I’m 37 now. I’ve only had 2 bad experiences. Today was the second time. Barbara from the members choice in Bellmead is very rude. I only came in for a money order. She asked for my ID which is fine and I …
PLEASE PLEASE PLEASE choose another credit union. Woke up this morning to my debit card not working. Called and stated their server is offline so no debit cards/ATMs are not working and haven’t been since 1am 11-01-2022. It’s time to pay …
Friendly Staff
Great service
Never coming back here AGAIN!
are they open today
Not positive people skills
Great customer service.
Pretty decent credit union
Would not recommend banking here
Need Saturday service in bellmead location
The service is awful. Not friendly!!
Excellent service. Especially from a Mrs. Herzog.
This credit union will go above and beyond for you !!!
Their app never works bad customer service.
Great service!
Great credit union great people great everything.
Horrible service, would never suggest people banking here
Great customer service with a quick and easy account process
Highly recommend 👌 …
If you have a loan through them and have to make a payment over the phone they over charge you.
Great service just don’t understand it says it open Saturday but never is
love to bank at members choice.everyone is so nice and helpful.i would,nt bank any where else.
Great bank, easy to get loans, never had a problem with them.
Honestly, they suck. They will try to hit your account early for every fee they can possibly soak out of you
When we were going to buy our house they made it real easy for us and got us in the house within two months.
Thank you for always being able to help, I’m very to be a member for going on 20yrs, you have great customer service and always willing to go to distance.
customer service = trash
Bank policy = trash
Where your money goes banking with these people… trash!!
Have read the reviews and have to believe they pertain to Waco Branch, not the Marlin Branch which I have been a member of for many years and have nothing but praise for them.
It is the credit union I use
Bank is trash and outdated does not allow international transactions have to go into the bank for any fraud complaints or disputes don’t put your money here I hope you guys close out and lose to the newer friendly banks that are easy to work with WORST BANK EVER
I have banked here since 1977 and I am well satisfied with them. They have always helped me– through the good times and the bad. I would recommend them to anyone.
I love it here. A lot of other banks have screwed me around and over, but I have always had positive experiences here. I definitely recommend.
I have been with them many years and have not ever had a problem and if i did they took care of it love the people just wish they would get atm for deposit
They will not answer the phone. It’s pathetic.
This place is a joke. Paid off two loans with this bank on time every payment. Have 8000 down to a new car and they still won’t work with me. Anybody looking for a car loan I’d advise to go elsewhere!!!!!
Paul is great and will help you any way he can. Gary and some of the girls in the front could use a lesson in customer service skills for sure. (In person and over the phone.) So if you do choose to come here please ask for Paul and or Reese, they both will greet you with a smile!
2nd time this year that my debit card number was compromised and cancelled. I can’t tell you how awesome it is to be holding up the checkout line unable to pay for your groceries.
Annoying reps who think they can do whatever they want. Leaving nasty notes on my door for a previous tenant who obviously owes them money. I have called them and told them the individual they are seeking no longer lives here. The rep has …
My husband and I met with Kay Busby this morning to go over a few things and we absolutely loved her! Super sweet and helpful. She is a great person to have working for yalls team. Thank you guys for helping with all are concerns.
They need to update their hours online I went super early on Saturday and no one was there not to mention their customer service sucks. I plan on banking with Chase after this…
Worst customer service along with bad communication. Been banking with them over ten years and the disrespect and customer service from manager Gloria was horrible. This was the last straw and definitely moving to another bank that appreciates my business.
When I closed my account because I moved out of town, this bank charged me a over draft fee because my insurance accidentally tried to draft a payment out 2 weeks After I closed my account! I found out 2 years later and paid them it is …
Seems to try and nickle and dime any fee that can out of you. I had paperless billing and automatic payments set up from the get go. And still getting erroneous charges that were supposedly fixed and wouldn’t happen again, three times. Their customer service is pretty much f you, we dont care if it was our fault, give money.
Policies are unfair to low income members. Also when the office clerk shook my hand it was loose and limp. If she didn’t want to shake my hand a simple hello would have been fine. I don’t think I will ever be a member again or recommend.
I moved to another state without physically walking into their building to tell them as I did not have a forwarding address when I moved. Now I owe them money for returned mail. I’ve been a member for 37 years and get treated like this. Unbelievable. Next time I am physically in the building will be to close all my accounts.
We worked with Samantha @ the Bellmead TX office for a car loan. She was very friendly, professional and made us feel welcomed. If anyone is looking for help with a loan she is the person to see!!!!
I’ve had a great experience banking here. They take security seriously. On multiple occasions, I’ve had to confirm my identity by other means other than my driver license in order to prevent fraud. While it is annoying, I am thankful they do that for my protection! Will continue banking here for a long time.
Don’t expect to get your money back if someone hacked your account! It’s been almost a month since we had someone use our bank account for fraudulent charges and we have yet to see any of our money back. We brought it to their attention the …
Worst service in Waco! I told them I didn’t want overdraft protection and put it on anyways. For four years I’ve been trying to get it off. Four years later, they take it off and they informed me that they would still take out charges if …
I have banked with this company for years and I have had very few problems until today! Tiffany is the rudest person I have ever encountered in my life they are rude and have 0 customer service skills they only care about money and will take you for every dime you have! I would NOT Recommend this bank to a dog!!
Have been banking with them for at least 20 years maybe longer, have bought several cars through them and had several loans all that has been paid off and never late but that does not matter when getting a loan they base your interest …
I’ve been banking with them for many, many years. Not completely dissatisfied, but not completely satisfied. …
Gloria was the worst customer service experience I ever encounter. For her being a branch manager, I would expect her to be more civil. This bank started charging us courtesy fees even when we had the money in our bank account and then kept …
When ever I was in need of a loan they helped out all the time.
Long years of use…always dependable and honest. Great employees!
I have accounts at numerous banks and this is by far the worst loan dept. Auto loans are near impossible with excellent credit. Don’t even waste your time if you are self employed. The mortgage dept used to be great. Now it is horrible. I …
My wife has had multiple auto loans with this credit union and paid every one on time and paid them off entirely. We sold our vehicle and the payoff was sent two weeks ago, but they’re still calling us every day threatening us with …
This credit union is trash and very unprofessional and my wife and I have received nothing but problems. I would highly recommend another source of banking for your personal and or business finances
Everyone please be very careful and make sure you double check your receipts. My husband and I have been members here for over 7 years. And here lately the service has really gone down. We are seriously considering leaving this credit union …
I’ve been a member since I was 19. I’m 37 now. I’ve only had 2 bad experiences. Today was the second time. Barbara from the members choice in Bellmead is very rude. I only came in for a money order. She asked for my ID which is fine and I …
PLEASE PLEASE PLEASE choose another credit union. Woke up this morning to my debit card not working. Called and stated their server is offline so no debit cards/ATMs are not working and haven’t been since 1am 11-01-2022. It’s time to pay …